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| Value for Money | 0/10 |
|---|---|
| Overall rating | 0/10 |
Full review by
shiriously
on 3rd Feb 2006
User Rating : 0
Respect :
0
Good Points: They speak English
Bad Points: They are very challenging to get hold of, very unprofessional, do not meet deadlines and do not understand the importance of their service resulting in unnecessary client aggrevation
General comments: I had my heart set on invitations Silver Nutmeg supply when I saw their very professional-looking stand at The Wedding Show in Earl's Court.
Within a few weeks I called them and left 5 messages before someone finally called me back. If I had only known that this was just a taster of what was to come...
I finally set a date to meet them, which was basically someone's living room in the middle of nowhere. I then understood why I wasn't able to get hold of anyone: The Silver Nutmeg consists only of one person - a mother of two who seems to be picking up her children from school most of the day.
Nevertheless, and because I had my heart set on these invitations, I placed the order and was promised a deadline.
The week before the deadline I contacted the Silver Nutmeg (by email because any other way was fruitless) only to be told that the delivery was delayed and that the offices were about to close for 3 weeks over Christmas!!! My invitations were now delayed by 3 weeks - an anxiety no bride should ever go through, especially when most of her guests are travelling from abroad.
When Ms Silver Nutmeg finally returned,, I received a telephone call from her (very unusual and therefore not a good sign). My invitations had arrived but in the wrong colour - pukey green instead of chocolate brown!!! Do I really need to continue???
In short, the Silver Nutmeg resulted in embarassment and extra travel costs to our international guests, huge and completely unnecessary anxiety to the bride, and grief that could have easily been avoided had I found an honest review online, just like this one...
shiriously's review and ratings | 313 words | 2 comments added.
