I took out band 5 insurance for my wedding. When I was booking it there were no mention of exclusions until they sent the policy information, after which I did not really pay a lot of attention to (very wordy and I was hoping to never need it). When the groom had a mental breakdown and cancelled the wedding due to stress I was told that this wasn't covered in the policy and they would not pay out at all. On further investigation into the exclusions - there are loads! Much more than circumstances that are covered. They were very unhelpful and I would not recommend them to anyone.

I am about to cancel our insurance because they cannot get the initial details correct and their communication is zero.. They have got our bank details incorrect twice and so they cancelled the policy..then reinstated it when I eventually got through to them on the phone and now its incorrect again! They send out e mails saying 'check the attachment' but with no information regarding what it is about. They do not reply to e mails.

I insured my Daughters wedding with E&L Wedding insurance, unfortunatley the couple have had a change of heart and I have already paid out £3000.00 in deposits, to Hotel, Photographers, Dress & Stationary. When I phoned to see if I was covered I was told they do not insure for "Change of Heart".I thought the whole idea of insuring the wedding would be to take into account that these things do happen.

I insured my daughters wedding with E and L. It was held on 18th. December the day the snow came down. Less than half the guests managed to get to Church or Reception. Video pphotographer was late arriving, flowers did not arrive, bride went to Church in 4 x 4. Vicar was stand in as original Vicar could not get there. All guests that did arrive left immediately after meal as they were frightened they would not get home. E and L paid £100 goodwill gesture. Horrified and taken claim to ombudsman. DO NOT USE THIS COMPANY

This company never read the FSA regs to you when you rang & couldnt process my payment after several attempts. I was very worried when I rang & was given someone elses bank details on my account. After deciding to let the policy lapse and 6 months later E & L too £225 out of my bank account without notification it took them 3 days to refund me the cash after they said it was a technical glitch. Horrendous service! If they cant take a payment how on earth could they process a claim? 0/5 if I could!

ABout to cancel my cycle insurance with this company.
Took it out as they seemed perfectly ok, but I am now discovering that they clearly are not.
Received a letter today 15/6 telling me that there were policy enhancements available, assumed it was just offering me a better policy so went to throw it in the bin. Only when i read it very very carefully did i discover that unless i contacted them in writing or by phone, these enhancements would be automatic, and they would increase my direct debit from the 7th July. (Just three weeks notice).
I wonder how many people even bothered reading the letter properly or just threw it straight in the bin and are now going to have increased premiums put on them without their knowledge.
It said in the letter, write to us using the enclosed prepaid envelope. Guess what, no prepaid envelope enclosed. I am leaving today. If they are willing to act like that I dread to think how difficult they would be to get money out of in the event of any claim.
AVoid this company.!

I was looking for wedding insurance and was told that E&L would cover it so thought I would take a look. Having experienced E and L with horse insurance in the past I was sceptical and having read the reviews here have discovered they treat their bridal customers much the same as their equestrian ones!
I will be looking elsewhere.
Only rated as unable to pass a 'no comment'

We had to rearrange our wedding with just a few weeks to go as the venue went bankrupt, we really couldn't afford the extra costs as we had already paid registras, room hire and other deposits - but we were fully insured for the extra costs, so we thought. To save money on the re-arrangements we even cut back on or cancelled lots of the things that make a wedding special, like the hen party, having my hair & makeup done, chair covers, bridal flowers and buttonholes (I had to take an extra holiday from work and do my own) and some of the entertainment. The whole thing has been extremely stressful, but 3 months following our claim all we get, when we call, is that the "claim is being processed". We have not had a written acknowledgement of any email or letter that we have sent to them, to date, and after reading the reviews online I suspect our only choice is to follow up with the threat of solicitors or ombudsman, as if we hadn't had enough to contend with. I really hope no one else insures their wedding with E and L - this is just too important a day for it to be spoiled like this. The computer has made me give them a one star rating, I would prefer to give them NONE.

E and L Wedding Insurance renewed a policy automatically that I intended to cancel.

I emailed them, but got no response, so phoned 3 days later and got told cancelling the policy was no problem and they would post me a cheque.

5 weeks and a few calls later, still no cheque, so they cancel the one they've sent and say they will send another. I receive a cheque after 6 weeks, pay it in but it has been stopped.

Another 2 weeks since they said they would send the new cheque and nothing has arrived, phone calls are going unanswered.

Have now approached my credit card company to get the money back. They are incompetent.

Had my photo equipment stolen from my car, E&L Wedding Insurance are refusing to pay out as there where no visiable signs of entry. I have given all the details required i.e police crime number, photos of equipment stolen, receipts etc, but they are still refusing. My advise would be to stay well away from E&L for any type of insurance, as they are no better than the people who steel your goods. Wish I checked them out before insuring the tools of my trade with them. The claim is still on going.

After giving my correct payment details on the Internet I received a letter stating that my payment could not be processed. I called and checked all was ok and was told the payment would go through. Then a week later I got the same letter again. Too