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Written on: 22/12/2015 by Tamara80 (1 review written)
I took out band 5 insurance for my wedding. When I was booking it there were no mention of exclusions until they sent the policy information, after which I did not really pay a lot of attention to (very wordy and I was hoping to never need it). When the groom had a mental breakdown and cancelled the wedding due to stress I was told that this wasn't covered in the policy and they would not pay out at all. On further investigation into the exclusions - there are loads! Much more than… Read Full Review
Written on: 18/03/2015 by Hawkins43 (1 review written)
I am about to cancel our insurance because they cannot get the initial details correct and their communication is zero.. They have got our bank details incorrect twice and so they cancelled the policy..then reinstated it when I eventually got through to them on the phone and now its incorrect again! They send out e mails saying 'check the attachment' but with no information regarding what it is about. They do not reply to e mails. … Read Full Review
Written on: 14/09/2013 by BridesMum2 (1 review written)
I took a policy online with E & L Wedding Insurance for my daughter's wedding, when the premium appeared on my credit card statement they had taken too much. I tried to phone and the only time I got an answer was at 2.45pm on a Tuesday afternoon when I was told they were closed and to phone back later. I emailed , faxed and wrote to them, but had no response at all. In the end I applied to my credit card and they arranged a full refund for me. I took out a policy with another company , I phoned… Read Full Review
Written on: 09/07/2012
I insured my Daughters wedding with E&L Wedding insurance, unfortunatley the couple have had a change of heart and I have already paid out £3000.00 in deposits, to Hotel, Photographers, Dress & Stationary. When I phoned to see if I was covered I was told they do not insure for "Change of Heart".I thought the whole idea of insuring the wedding would be to take into account that these things do happen… Read Full Review
Written on: 10/03/2012 by Cazreed (1 review written)
I have paid 3 times for my wedding insurance with this company and have now received 3 letters confirming that the payment has been rejected. I have spoken to my bank who has confirmed that there is no problem with this payment as money is in my account so the problem has got to be their end. Now I know why their insurance is so cheap - going to cancel this policy and use another provider as I don't need this hassle whilst trying to organise my wedding as well. If anything did go wrong as… Read Full Review
Written on: 23/03/2011
I insured my daughters wedding with E and L. It was held on 18th. December the day the snow came down. Less than half the guests managed to get to Church or Reception. Video pphotographer was late arriving, flowers did not arrive, bride went to Church in 4 x 4. Vicar was stand in as original Vicar could not get there. All guests that did arrive left immediately after meal as they were frightened they would not get home. E and L paid £100 goodwill gesture. Horrified and taken claim to… Read Full Review
Written on: 02/01/2011
This company never read the FSA regs to you when you rang & couldnt process my payment after several attempts. I was very worried when I rang & was given someone elses bank details on my account. After deciding to let the policy lapse and 6 months later E & L too £225 out of my bank account without notification it took them 3 days to refund me the cash after they said it was a technical glitch. Horrendous service! If they cant take a payment how on earth could they process a claim? 0/5 if I… Read Full Review
Written on: 15/06/2010
ABout to cancel my cycle insurance with this company.
Took it out as they seemed perfectly ok, but I am now discovering that they clearly are not.
Received a letter today 15/6 telling me that there were policy enhancements available, assumed it was just offering me a better policy so went to throw it in the bin. Only when i read it very very carefully did i discover that unless i contacted them in writing or by phone, these enhancements would be automatic, and they would increase my direct… Read Full Review
Written on: 27/08/2009
I was looking for wedding insurance and was told that E&L would cover it so thought I would take a look. Having experienced E and L with horse insurance in the past I was sceptical and having read the reviews here have discovered they treat their bridal customers much the same as their equestrian ones!
I will be looking elsewhere.
Only rated as unable to pass a 'no comment'… Read Full Review
Written on: 24/08/2009
We had to rearrange our wedding with just a few weeks to go as the venue went bankrupt, we really couldn't afford the extra costs as we had already paid registras, room hire and other deposits - but we were fully insured for the extra costs, so we thought. To save money on the re-arrangements we even cut back on or cancelled lots of the things that make a wedding special, like the hen party, having my hair & makeup done, chair covers, bridal flowers and buttonholes (I had to take an extra… Read Full Review
Written on: 17/08/2009
E and L Wedding Insurance renewed a policy automatically that I intended to cancel.
I emailed them, but got no response, so phoned 3 days later and got told cancelling the policy was no problem and they would post me a cheque.
5 weeks and a few calls later, still no cheque, so they cancel the one they've sent and say they will send another. I receive a cheque after 6 weeks, pay it in but it has been stopped.
Another 2 weeks since they said they would send the new cheque and nothing has… Read Full Review
Written on: 11/08/2009
Had my photo equipment stolen from my car, E&L Wedding Insurance are refusing to pay out as there where no visiable signs of entry. I have given all the details required i.e police crime number, photos of equipment stolen, receipts etc, but they are still refusing. My advise would be to stay well away from E&L for any type of insurance, as they are no better than the people who steel your goods. Wish I checked them out before insuring the tools of my trade with them. The claim is still on going… Read Full Review
Written on: 24/01/2008
After giving my correct payment details on the Internet I received a letter stating that my payment could not be processed. I called and checked all was ok and was told the payment would go through. Then a week later I got the same letter again. Too… Read Full Review
Written on: 04/06/2007 by LunaMoon (2 reviews written)
In early March 2007, I had an accident with my wedding dress and tore it at the front. I called E and L Wedding Insurance on the 16th March 2007 to request a claim form, and it never appeared. I rang to request it again, and the member of staff suggested I get a quote for a replacement dress. I told him that my dress had been discontinued. He said if I got a confirmation email from the supplier confirming that fact, then that would be fine, and they would refund the cost of my dress providing… Read Full Review
Written on: 23/04/2007 by jagblade (1 review written)
An opportunist thief entered my house and stole my Nikon D100 with SB600 Flash and brand new 18-200mm lens.
Total amount - £1500. It it took them 10 days to send out a claims form!
6 weeks later they told me they were not 'paying out', as my door had not been locked!
It was 6pm and 7 members of the family were in the house at the time.
I believe the thief may have taken the keys to my sons car as well. Car insurance paid no 'quibble'.
I am currently in negotiations with the firm… Read Full Review
Written on: 02/02/2006 by rabbit with a habit (1 review written)
Took out cover with E & L 26.12, now 2.2.06 and I have wasted weeks trying to sort out errors on my policy. I sent my cheque and policy details to commence cover and the cheque appears to be lost. I am looking elsewhere. Sadly, great value cancelled out by poor admin and customer service… Read Full Review
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