Written on: 04/03/2011
Deducted funds from my account and failed to deliver the right product. Impossible to get into contact with and never refunded my return postage! (read more)
Written on: 30/01/2011
Ordered sony headphones in late summer 2010, did not receive them until c Nov 2010, money was taken from my account within days of the order.
I had assumed that the goods were never going to arrive and purchased an alternative from another store.
When the good did arrive i contacted techstore to explain how disappointed I was and requested a refund and details on how to return the goods.
Return correspondence was unhelpful and really a bit rude. I would never use this company again.... (read more)
Written on: 11/01/2011
I reported this company to trading standards in December after they took my money and did not deliver the Mother board on my order. When Advised that they it would be next week for the second week I called and cancelled. I emailed and cancelled. Then I found out they had taken my money despite their web site saying they would only take money after despatch.
The Company Name & Registered Office:
39 THAMES AVENUE
Company No. 04426011
Last known... (read more)
Written on: 11/01/2011
We are a company that has had dealings with the store. We have known them to be very reliable and trustworthy since we started trading with them over 6 years ago.
I have been able to obtain some information which may be of benefit to the frustrated people on this site.
I understand that due to a legal issue, the company was forced to cease trading with immediate effect by govt. officials and we have no further information other than there is no definiative confirmation of whether the... (read more)
Written on: 07/01/2011
Suffice to say ordered goods on 17 Dec but never arrived. Website under maintenance, phone not answered do not bode well. Will progress refund through credit card. Lesson to be learned regarding going for cheapest price on line etc. (read more)
Written on: 06/01/2011
I think this company has gone bankrupt and will be arranging legal action for a full refund, (read more)
Written on: 05/01/2011
Having ordered and paid for the camcorder on 10 December 2010 I have since been unable to contact anyone at Techstore. I have sent emails which have been returned as 'undeliverable' due to their inbox being too full, am unable to get through by telephone and have now lodged a claim with PayPal in the hope of getting my money back. Clearly they have fraudulently taken money for goods which they had no intention or ability to deliver. I wish I had read the reviews on this site before... (read more)
Written on: 03/01/2011
Wish I had read reviews before ordering. Ordered a Fuji camera for a Christmas present, money taken straight away. A week later rang to find out if item had been despatched. Told camera not available for 3 weeks and that I would have been told this when I placed the order. I wasn't and wouldn't have gone ahead had the website indicated this. Order cancelled but I'm still waiting for the refund 2+weeks later. Am concerned that my emails haven't been delivered as Techstore's inbox is full... (read more)
Written on: 02/01/2011
Placed an order for an Ipod Nano after being let down by another source. Paid for next business day delivery on 18 Dec 2010, but still no sign of goods today. Sent 3 emails to customer support and had nothing back. Have not been able to raise anyone by phone since 20th Dec 10 and didn't get present in time for Xmas. This is a terrible company(if you can call it that) and I will be paying the address a visit when I am next in that direction, so hopefully they are reading this although I... (read more)
Written on: 30/12/2010
Spent a long time chasing up an order.
4 times writing on their website and 4 times emailing them.
Also spent an age phoning them only to get someone who wanted rid of me ASAP.
Was told the product would be in stock later in the month. I feel foolish in that I trusted them knowing that it would be harder to get the money back from Paypal after the 45 day period but trusted them I did.
Their website is now down which doesn't fill me with expectations.
How can companies like... (read more)
Written on: 29/12/2010
I ordered 3D glasses online for next day delivery. After couple of days when I didn't had the order called them. They said it was out of stock. So, I cancelled my order. To my surprise they charged my card though the order was cancelled. I called the customer service who are still dealing with it. It has been over a month I haven't got my account credited. Finally, I have to raise a dispute with my card company. (read more)
Written on: 27/12/2010
Can't believe I gave this scumbag my money...nobody deal with techstore...ever! (read more)
Written on: 24/12/2010
Look at the business address - and then GoogleMap it - you will see its just someones terraced house in Middlesex!
AVOID THIS COMPANY LIKE THE PLAGUE!!!!! (read more)
Written on: 21/12/2010
I wish I had read these reviews before ordering.
I ordered two batteries on 24 September.Two weeks later I was told they were awaiting stock. A week later this was still the case. I went on holiday ( minus the batteries I had ordered for this purpose) and on my return was informed by Techstore (after several emails) that they were still out of stock. I cancelled the order and asked for a refund, which has still not been received. All emails have been ignored and Paypal will do nothing... (read more)
Written on: 16/12/2010
Item out of stock but assured of next week delivery. Two weeks later I emailed twice with no reply. Phoned and was asked to wait 10 days; still no sign of the product. Phoned again asking for assurances of availability and time frame for delivery - they said they would check it out and email me the update. Nothing. Phoned again with deadlines for guarantee of delivery; they would email me the detail as manager not available for handling the enquiry (!).
This is a shoddy way to do business,... (read more)
Written on: 15/12/2010
This is the worst company I have ever dealt with. Stupidly I purchased an item off their website before reading these reviews. Eventually the item arrived several weeks late however it was clearly a second hand unit and turned out to be over 4 years with no warentee. They have refused to do anything about it, they don't return calls or e-mails. If you are thinking about buying from this company...DONT!! they will take your money and you will be lucky to see anything in return. (read more)
Written on: 14/12/2010
Worst transaction I have ever made. Website did not show up that the product was not in store, but once I had paid it said 'awaiting stock'. It said this for a month so I contacted them, they told me it was due in soon. a further two weeks went by and no product in stock. It has now been two months since I cancelled my order and asked for a refund, it still has not come through, despite several calls and e-mails.
Also because of the long wait, PayPal will not do anything about it... (read more)
Written on: 13/12/2010 by aimeemayer (1 review written)
I ordered the G11 Logitech Gaming Keyboard on the 26th November and the payment was taken out pretty much straight away. Others have said that TechStore UK are only supposed to take payment out when the product is dispatched, so a bit concerned there.
Anyway, I received no confirmation from TechStore UK itself, just an invoice from PayPal. This was a Christmas present so I was getting a bit concerned about it.
So I rang Customer Service today and they said that the product was... (read more)
Written on: 13/12/2010 by AndyMo (1 review written)
Having acknowledged receipt of my cheque it took a further 15 days to send out my goods. I missed the Birthday it was intended for, Each time i called i was given the false promise that it would be disapatched that day.Their website has no feedback button and they ignore emails, it would seem they only have one employee who cannot cope, i wold urge you to look elsewhere or be prepared to be dissapointed. (read more)
Written on: 10/12/2010
Never have I come across a supplier as bad as this. Very misleading with goods that they have in stock. The web site states that credit card would only be charged when goods are dispatched, absolutly load of rubbish.
Very poor customer service. I have now handed the dispute over to Lloyds TSB.
Do not order from these, the web site looks good and the goods seem cheap, but do yourself a favour and order from someone else.
I ordered from Laskeys for a similar system, the price was good,... (read more)
Written on: 08/12/2010 by Billblood (4 reviews written)
Unless you know they have the item in stock keep clear of this lot. Customer and Service are foreign words to this lot. Unhelpful would be putting it mildly. (read more)
Written on: 22/11/2010
Ordered a printer (not shown as out of stock) on 2/11/2010. Money taken from my account on 3/11/2010 via Paypal. On 5/11 I looked up my order but item shown as out of stock and due in following week. Three weeks later the item is still out of stock and no response from seller giving an idea of when I will receive. Requested my money back several times but no response - poor comms is not the word. (read more)
Written on: 22/11/2010
Never ever ever use this company.
Ordered a camera and memory card they despatched the memory card but were unable to fulfil the order for the camera.
Cancelled the order but now still waiting for the refund.
Very poor communication replying to emails sent to them.
Attempted 2 phonecalls this morning left feeling angry and frustrated.
Not a positive customer experience in any way.
Written on: 19/11/2010
PLEASE DO NOT USE THIS COMPANY THEY ARE TERRIBLE, I WISH I HAD READ THE REVIEW FIRST, I THOUGH I WAS GETTING A DEAL AND WASN'T BUT I AM STILL WAITING FOR THE REST OF MY ORDER TRIED TO CANCEL AND THEY WOULD HAVE CHARGED £6 FOR POSTAGE FOR THE 4 DISKS I HAD RECEIVED EVEN THOUGH THE POSTAGE WAS £1.51 ON THE ENVELOPE. THERE IS NO CUSTOMER CARE!! THEY ARGUE OR HANG UP I THINK THE OFFICE IS IN THEIR HOUSE SMALL BUSINESS TRYING TO BE BIG. THEY HAVE NO IDEA WHAT THEY ARE DOING DO NOT BUY FROM THIS... (read more)
Written on: 18/11/2010
I have rarely come across such a shambles as this lot. I ordered an IPOD from them, there was no indication when I placed the order that the item was not in stock. They have no stock and the model I wanted is out of production. I asked for a refund they said I would have to cancel the order by email. I sent the email they said they had not received it. I was told that to authorise a refund they would need to contact a manager, but he is only available after 3pm and then by msn. I would... (read more)
Written on: 15/11/2010
This has got to be the worst customer experience I have EVER experienced. Goods still haven't arrived. Not a single reply to any of my attempts at communicating with them. My recommendation is DO NOT USE THEM. Have raised a dispute through Paypal. We will see what happens. I agree with all of the other bad reviews. Don't use ever. A bunch of cowboys who deserve to be investigated by Watchdog. Just to confirm, I am talking about Techstore (techstore dot co dot uk) (read more)
Written on: 04/11/2010
cancelled my order for no reason , if you call they put the phone down on you without saying anything , stay well away !!!! (read more)
Written on: 03/11/2010
I purchased items and paid express next day delivery as the website advised that the goods were in stock. When they didn't arrive I canceled the order on line via their website. The goods duly arrived a week later, contacted the store asking for a full refund including the express postage. Spoke with a very belligerent manger who as much called me a liar and advised me that I needed to provide evidence that I had cancelled. Of course I wasnt able to provide so they refunded only the cost of... (read more)
Written on: 03/11/2010
Do not order anything from this company.I ordered a laptop and after waiting six weeks without one, they told me it was discontinued.I emailed them every week but never got a reply.When i rang,the customer service was completely useless and didnt know anything about my order even though i spoke to the same guy seven or eight times.im still waiting on my refund which will probably end up becoming another saga aswell.Stay clear of this company for the sake of your own sanity. (read more)
Written on: 29/10/2010
Shame I can't give 0 out of 5. Unfortunately I only discovered these reviews AFTER ordering from this awful company. I purchased 10 clip frames on 24th of October and paid for Next Day Delivery as they were apparently 'in stock'. I received a email on the 26th saying they had been despatched with City Link and a incorrect link to track. After no delivery for 3 days, I emailed and rang, no responce with either. I rang again this morning 29th only to be told I received the despatched email by... (read more)
Written on: 21/10/2010
Ordered TV/DVD. Arrived promptly. Goods faulty and returned next day.
Refused to give refund.Didn't respond to correspondence.
Luckily paid by Paypal who adjudicated in my favour after lodging dispute.
Took 2 months to get money all told.
DON'T USE THESE PEOPLE!! (read more)
Written on: 18/10/2010
Shocking. The site looks good. Just dont use them. The item was discontinued, I found that out myself. There is no action on email corresspondence. I had to phone and tocancell the order.Then phone again a monthe later to request a refund as this hadn't been done (obviously)! Dont know if I'll see my money again! (read more)
Written on: 14/10/2010
As with most complaints, Techstore lied about the delivery times about the product I ordered. They shipped a few weeks late and a few days AFTER I had cancelled the order via confirmed email. They now "can't find" the returned item and refuse to refund.
If you google for Techstore.co.uk, you will find on the first two pages that this business has a previous record in fraud and mass-spamming. It seems they have continued in slightly more sophisticated ways:
- Wrong delivery estimates.... (read more)
Written on: 14/10/2010
Ordered goods 1900hrs 12 October recieved 1500 14 October. Excellent service and very good value for money. Absolutely no complaints. (read more)
Written on: 14/10/2010
Don't touch these people with a bargepole. I am still waiting for what Techstore called an electronic delivery, 2 weeks later. I was expecting an immediate link. After emailing them it turns out they sold me a link to an evaluation copy of the software for £40 and I haven't even had that. Keep away from them at all costs!! (read more)
Written on: 10/10/2010
I don't usually write reviews, but this lot are DREADFUL. I ordered a lenovo laptop power supply unit back in April 2010. They said it was special order so took my money. No chance to cancel the order so I had to purchase from another suppier in the mean time. In September they told me they had shipped the items with city link. Nothing arrived. At end of September I called and they said they will investigate and call right back. 10 days ago. I will now go to mastercard to raise a... (read more)
Written on: 07/10/2010
I tried this to have a change from Amazon. It was horrible, couldn't be worse. Website said item would be on stock next week. Next week, still not shipped and still appeared as "awaiting stock". I emailed them asking what was going on, no reply. I sent a second email 4 days after. Still no reply, so I had to create a Paypal dispute. Two days later (that's two weeks after I placed my order), they simply canceled the ordered, refunded my paypal payment. No apologies, no explanations, no... (read more)
Written on: 03/10/2010
Ordered a motherboard that appeared to be in stock. However after a few days of waiting, I checked the site again. Suprisingly, the board was now awaiting stock. Never mind; it might simply be a longer wait. However, unfortunately, it was only now that I looked around for reviews of this site and found the dreadful posts that other people had given. I cancelled the order after a few weeks, having discovered a more reliable alternative. Irritatingly, Techstore had actually taken my money off... (read more)
Written on: 30/09/2010
BEWARE!!! Believe everyone else, these guys are awful. I ordered a TV tuner which was marked on the site as available within 3 days. After waiting three weeks, I chased and was given another delivery date a week later. They missed that, and supplied me with another date. I asked for my money back and they ignored me. In the end I had to go through the paypal dispute process.
Finally got a refund 1 & 1/2 months after the original order was placed.
I know that companies like these are... (read more)
Written on: 28/09/2010
Fellow online shoppers.. take heed to all negative reviews you read about techstore.co.uk... its all true! absolutely incompetent company, despicable customer service (if you call it that), absolutely no concern over your needs as a customer.. all about taking your money.
I placed an order for a TV on their site.. they took my money in full claiming it was 'special order', nearly two months later its about the refund now.
DON'T ORDER ANYTHING FROM THESE THIEVES....
I would give them a... (read more)
Written on: 07/09/2010
Do not under any circumstances order from this company. I ordered a memory SIMM from them in May which their web site stated delivery next week. After 7 weeks they cancelled my order. After another week I rang to ask why they hadn't refunded my money and they promised they would do it that day.
Countless emails later they still haven't refunded my money after several months.
Written on: 05/09/2010
This notebook is compact but with a good sized keyboard and lightweight. A great buy! (read more)
Written on: 03/09/2010 by sean6030 (1 review written)
BEWARE!! Purchase from this retailer at your own risk.
i purchased an item which should have arrived with me within three working days it took 1 month, the product arrived damaged and was not new,returned the product after several e-mails, phone calls and formal complaints i am still waiting for arefund after 3 months. This companies service is apalling and should be reported to consumer rights if you have had any problems as i have already done.this process started in may 2010 and is still... (read more)
Written on: 02/09/2010
do you know what? i wish i had read the reviews on this site before i went ahead and dealt with these hooligans! to keep it short, avoid them like a plague! they are liars and it will be easier to draw blood from a stone than to get your money back. you have been warned! (read more)
Written on: 19/08/2010
Total lies given to us from the very beginning. We were told we would have out tv delivered by city link and when it eventually arrived 2 weeks later that promised, it was by a little man in a small un named van who didnt wait for a signature. The box was damaged and the tv faulty. Our case in now in the hands of trading standards and I advise everyone else to report them. Total con men. (read more)
Written on: 18/08/2010
Read the authentic 1-star reviews here to get an idea what kind of FRAUD BUSINESS Techstore is. With the couple of fake 5-star reviews they post themselves they shouldn't be able to blind people, but enough fall for the low prices and order before reading what you have to experience here as customer. I've been waiting for months now to receive my money back.
I assume their strategy is to sell primarily lower priced items - so even most people will have proof that they have been ripped off... (read more)
Written on: 04/08/2010
Nightmare company, no after sales, no truth being told by anyone, items can be cancelled but you try and get a refund, I have had to go to the Paypal resolution centre - stay away! (read more)
Written on: 03/08/2010
I needed two IDE hard drives for my PC urgently due to drive failure. Techstore showed the Hitachi drives in stock. I went through their ordering process and asked for next day delivery as it was urgent. I sort of ordered the drives a bit late on day. I called Techstore customer services to check if they can deliver on same day. They confirmed they can do that. Order was despatched on same day and received tracking details later on the day. Delivery was received by courie the day. I am very... (read more)
Written on: 27/07/2010
PLEASE DO NOT BUY ANYTHING FROM THIS SHOP. I had the experience exactly the same as other reivew indicates: this company pretend like they are offering the best price so that you go ahead and make payment. Then they will tell you the item is in fact out of stock. You wait, hear nothing and then you cancel the order since you run out of patience. And finally no refund. They are very nice on the phone but they never return the money. It seems to be their usual trick. They should not be... (read more)
Written on: 19/07/2010
Possibly the worst tech place to order from.
1) The website lise about delivery times
2) The MANAGER will lie to you when you phone, claiming things have been dispatched so you can't cancel your order
3) Over 4 weeks later, still waiting for a mother board that claimed 1-3 days delivery
4) They will claim they e-mailed you when they haven't
Lie after lie. I will NEVER USE THIS SHOP again. (read more)
As rated by real users
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