Written on: 13/04/2013 by hooverless
way too heavy! lead too short! extension pipe with tool attachment too short it barely reached half way up the stairs. dirt container/bag fills way too quickly am constantly emptying it. Wish I had looked at reviews first. ELECTROLUX used too have such a good reputation from what I have read I wouldn't buy anything of theirs ever again. (read more)
Written on: 31/03/2013
I bought this hoover about a year ago and it has damaged my carpets and rugs. I rang Electrolux to be told that they were not aware of any problems, the women I spoke to was very rude and unhelpfull. Having gone online I now see many many more people with complaints about this product. It is unbeleivable that Electrolux can treat their customers with such rudeness and blatant disregard. I believed them to be a reputable company but I won't be buying any of their products in the future and I... (read more)
Written on: 22/03/2013
I bought the cleaner about 5 months ago from COMET! 6 weeks ago noticed a very heavy smell of burning coming from motor. Unable to take back to COMET-- My old Dyson was 12 years old - will recover it and use that. Cannot but WOULD NOT get a replacement. Electrolux ANYTHING is not on my list of future purchase! (read more)
Written on: 11/01/2013 by Ellywelly (1 review written)
I bought this vacuum as I had used one at a friend's house and it was brilliant. Wish I had read these comments first as although there do seem to be the odd successes, most of the vacuums seem to have the same problems and my new one is no exception - it's quite different to the one I originally used. The suction is excellent but all the light rubbish stays at the top of the filter and very quickly blocks the hole. The canister needs emptying before it ever gets full as the filter needs... (read more)
Written on: 05/12/2012 by Twinklesparks
I have had mine one year and in that time, it's burnt my carpet , had a replacement motor and finally this week died after the motor failed again. I will not use another Electrolux hoover again. This is a hazard and should not be sold . I wouldn't recommend customer care, as they essentially don't care. They sent me a new filter which clogs up very quickly and constantly needs washing. Very poor system! (read more)
Written on: 24/11/2012
We have had this model just under 1 year, after about 5/10 mins it gets that hot it cuts out so you cant use for at least 1/2 hour. We even bought a spare filter so we could wash and change often , ( more than should be needed )We have checked every thing we can think of and no luck , also it doesnt have very good suction conidering the size if the motor. It is very noisy, not easy to empty and the filters are not very substantial.l should really have had a demo before buying. (read more)
Written on: 02/07/2012 by steersk (4 reviews written)
I agree with most of the negative reviews on here. This vacuum could indeed use a lot of work! To start with, the cord is only 6m on this vacuum, which isn't enough to clean our small bungalow! When you plug it in and turn it on, it is immediately VERY NOISY! It makes more noise than my car does when you start it - and my car is quite loud. It makes your ears ring for ages afterwards. I found myself wearing earplugs whilst vacuuming which is unacceptable! The plastic build seems OK, but it... (read more)
Written on: 18/02/2012
After 7 months of use it blew up on me,sparks flying everywhere & gave me such a fright. Makers didn,t want to know as my address is a guest house.I explained that I have separate accommodation and that is where the vacum was used but still no joy. Will definitely not be using this company for any more products (read more)
Written on: 08/02/2012
this is the worst vacuum cleaner I have ever had the misfortune to buy, It gets clogged up and needs emptying after every use the nozzle flys off whilst in use blowing back everything youve just vacuumed.I have wooden floors no pets and only 1 large rug. I just wish the salesmen had told me the truth, instead I fell for his sales pitch being a gullable pensioner I will take great delight in chucking it on the nearest tip even though I have had it less that 2 yrs when I can afford to... (read more)
Written on: 30/11/2011 by thefungirlwants (1 review written)
PLEASE DO NOT BUY THIS VACUUM CLEANER / HOOVER. THE HOOVER BURNT A MASSIVE HOLE IN MY CARPET. I CALLED ELECTROLUX TO EXPLAIN WHAT HAD HAPPENED AND WAS TOLD BY A VERY RUDE AGENT OF THEIRS THAT THE FAULT WAS MINE AND NOT THE THAT OF THE VACUUMS. THE SENT AN ENGINEER AROUND MY HOUSE TO INSPECT THE DAMAGE AND THE HOOVER 2 WEEKS AFTER THE FIRST PHONE CALL. A WEEK LATER THEY WROTE BACK TO ME STATING THIS MODEL AND MANY OVER UP-RIGHT HOOVERS SHOULD NEVER BE USED ON STAIRS AND THAT IT WAS MY... (read more)
Written on: 07/08/2011
My sister in law bought an Electrolux Vitesse Pet lover cleaner eleven months ago because it was light weight and easy to use. When I first heard her using it I thought that it was very noisy. She called me yesterday to say that the cleaner was making a strange noise and lights were flashing everywhere. When I checked it it was more like an angle grinder in use. The noise was terrible and the sparks were illuminating the house and the burning smell was terrible. I told here that the... (read more)
Written on: 31/07/2011 by GRUNDYBLUECOLLIE (1 review written)
IT CUTS OUT USUALLY AFTER ABOUT 3/4 MINUTES OF USING, AND HAVE TO WAIT 30 MINS OR MORE TILL IT COOLS DOWN. THE FILTER NEEDS CLEANING VIRTUALLY EVERY TIME I USE IT. I LIVE IN A NICE MODERN, CLEAN APPARTMENT, SO THERE IS NOT MUCH DEBRIS TO ACTUALLY VACUUM UP. IT IS PROBABLY THE NOISIEST CLEANING APPLIANCE I HAVE EVER BOUGHT, AND THE LEAD IS A NIGHTMARE TO WRAP ROUND THE CONTRAPTION. I WOULD NOT RECOMMEND THIS PRODUCT TO MY WORST ENEMY, AND AM SUPRISED THAT A FIRM LIKE ELECTROLUX CAN MARKET... (read more)
Written on: 19/05/2011 by 1delete
Had mine ages, filter needs cleaning a little too often but give it a good rinse under a tap and leave it to dry, after doing that its amazing how much it collects(even on a carpet you thought was clean), also this negates the overheating issues as the airflow through the unit isn't trapped. (read more)
Written on: 02/04/2011
Works OK if you clean the filter after every use as most of the dust seems to collect round the filter in balls of fluff very quickly. Amount of dust around filter and in cylinder means it is picking up - but if the filter is not cleaned every time suction is almost zero. For the amount paid it is a good cleaner but is VERY noisy. (read more)
Written on: 17/03/2011 by mother of three (1 review written)
bought this yesterday as it was on offer, and needed a new vacuum cleaner, assembled it and used it, and it has destroyed our nearly new carpet ( we had the carpet put in December), it has left gouge marks and melted the carpet in places... have phoned electrolux, and are currently awaiting engineer. Electrolux use to be the name to buy years ago, can't believe they have gone so down hill (in my estimation anyway).... will keep upated... (read more)
Written on: 09/03/2011
Initially it worked fine. However it overheats constantly and cuts out after a few minutes making vacuuming a very frustrating business. The cleaner is not very good at picking up dog hair even though its for pet lovers. Busy looking for a new vacuum cleaner now wont be getting another Vitesse.... (read more)
Written on: 04/03/2011
Had two in 2 years.What I'd like to say about this product is it Sucks but unfortunately being an Electrolux vacuum it is not capable of. It blows hot air out the front fine in the winter!Does not take debris into the chamber. 1st one kept overheating, useless on hard floors dirt and debris used come out of the back of the vacuum. Buy another!!!!!!!!!!!!!! (read more)
Written on: 16/02/2011
Shame i had to select one star to continue with this review, not worth any stars...worst vacuum ever, blocks in seconds, breaks belts weekly, doesnt pick up. needs a complete strip down to clear out absolute rubbish dont go near this complete waste of money. Ive nothing good to say about this. i leave a screwdriver out so i can take it to bits to unblock it. terrible design and obvously never been tested by the manufacturers. garbage! (read more)
Written on: 13/02/2011
It burned me carpet due to overheating. Terrible vaccuum. (read more)
Written on: 19/01/2011
total waste of money. Bought this hoover 2 months ago. Use it about once a week, as the time spent hoover the same spot then picking up the dirt/fluff with my own hands helps with my exercise routen.
Would not recommend this hoover dont waste your money. the suction on this hoover is rubbish, i cant say there is anything good about this. (read more)
Written on: 09/01/2011
electrolux should be ashamed of themselves for selling this product as a vacuum cleaner, a dust pan and brush will work twice as well without the noise and waste of electricity. I would like to rate this product zero out of 5 but the tick boxes will not allow me. (read more)
Written on: 04/01/2011
**** DO NOT BUY ****** CANT TELL THE CARPETS HAVE BEEN CLEANED...THE HOSE GETS BLOCKED ALL THE TIME....THE BITS THAT THE HOOVER DOES PICK UP IF U TAKE A LOOK BEHIND YOU THE DIRT WILL BE THERE...ITS A SHAME I CANT RATE THIS A ZERO...OH AND CUSTOMER SERVICES ARE A WASTE OF TIME (read more)
Written on: 28/12/2010
Having had two in the last six months, both with burnt out motors. The best acvice i can give anyone is leave well alone. We could never understand why the smoke alarm would go off while hoovering, it was the motor burning out. STAY CLEAR (read more)
Written on: 26/12/2010
Absolute Rubbish! DO NOT BUY this vacuum!!!!
The service guy has been out twice in the first year. Even he said it was a piece of cr@p! The rollers underneath are made of WOOD! Yes Wood! They wear out so easily and the hoover is totally toast in just over a year.
I'm now off to buy a miele like I should have done in the first place.
Better buying one good hoover that'll last for years rather than replacing rubbish Electroluxes every year.
Buy at your peril! (read more)
Written on: 28/11/2010
Electrolux Vitesse+ pet Lover 1800W. Rubbish product and rubbish after sales support. Our's smells of burning and runs VERY hot. After contacting Electrolux I will never buy another product from that manufacturer.
The support was based around some lady on the other end of the phone 'listening' to the hoover and saying that dounds fine!!! We were told not to worry that it is hot as they have a powerful motor and thesmell will disappear soon!!
I have been an electronic engineer for 30 years,... (read more)
Written on: 14/11/2010
It simply and purely DOES NOT pick up anything. It is bad on the hard floor and absolutely terrible on carpet. The surfaces are EXACTLY the same before and after passing the hoover. If you put a hand under the brush, you just don't understand where it is picking up. The only point from which seems to actually hoover is the small tube, but if you put one of the accessory brushes on it then that's it. But the main brush, ABSOLUTE ZERO. It makes a diabolical noise for NOTHING. TERRIBLE. My... (read more)
Written on: 27/09/2010 by roni kenny (1 review written)
Belt constantly breaking and when it does the hoover smells absolutely horrendous. Keeps cutting out so can only do one room at a time. When it does work it is very good at getting up cat & dog fur and you can tell the carpet has been hoovered but would not recommend it. (read more)
Written on: 06/09/2010 by carrtenile (1 review written)
This is the worst vac ever. motor burnt out in less than 3 wks, got new replacement and it would overheat after vaccing 1 floor, and thats a hardwood floor, constantly cleaning filter and having to wait hours for it to dry. now it's given up the ghost all together, can't find my repair reciept so going to have to cogolle Customer Service. Wish me luck!! wouldn't award 1 star if not forced too (read more)
Written on: 29/08/2010 by Unchuffed (1 review written)
Worst vacuum cleaner ever! If only for that merit, it deserves its one star rating! If you want to feel better about any other vacuum cleaner, then this is the one to start with! the only way is up!
Doesnt pick up anything, does leave piles of burnt rubber from the belts which seem to melt within 30 minutes of installing them! The filter clogs instantly, the pipe looks, feels, and is cheap and tacky - and blocks constantly!
You often read reviews which say, Ignore those few negative... (read more)
Written on: 17/08/2010
We have owned some rubbish vaccuum cleaners but this is the worst of the lot. It clogs up along the hose which needs emptying out about twice per room, the filter needs constant cleaning, it has realy poor suction and it refuses to pick up anything like sand or grit presumably because of the poor suction. When you switch it off, loads of stuff dumps on the carpet.I dread using it because it is so frustrating and I hate having to come along with a dustpan and brush to sweep what it has left... (read more)
Written on: 12/08/2010
What a dissapointing piece of equipment! Electrolux, Vitesse Pet Lover.
Initially started off well then after a few months I noticed it was trailing big dark line on my carpet ( dog hair ) and switching off.
Despite cleaning the brushes, ( which weren't even clogged ) emptying it, cleaning the filter, leaving it to dry out, emptying the hose, changing the fuse etc, etc, etc - I have officially given up on it!
DO NOT phone the Electrolux helpline - they will offer to repair it! I don't want... (read more)
Written on: 05/08/2010
This is the worst vaccum cleaner I have ever bought, I have a cat and a dog and it barely picks up any of their fur I Have to clean the filter after each room it is useless on a hard floor and empting it is hard and I aways seem to end up filthy.
A friend recently lent me his dyson and now i know how easy hoovering should be I shall be replacing this tat as soon as I can. (read more)
Written on: 30/07/2010
Electrolux Vitesse+ Pet Lover
Never had a massive problem with it, hasnt lost suction and relatively easy to empty, I've cleaned the filter once and its never overheated or needed a replacement anything.
I once lent it to my elderly mother that didnt notice the fill line on the dirt container and filled it all the way up and it didnt have a problem
The bracket that holds the turbo brush snapped on one side, nothing some gaffa tape cant fix, other than this it is very robust while still... (read more)
Written on: 30/06/2010
Utterly useless. Off longer than it's ever on due to 'overheating'!!!!!!!!!!!!! (read more)
Written on: 07/06/2010 by Dee Featist (36 reviews written)
We have a border collie. This is the 'hoover' of choice to get the hairs out of our carpets. Belt has never broken in 3 years. We did buy a couple of spare filters to ease the problem of keeping the filter clean.
Noisy - yes, frequent filter changes -yes but it does get the hairs! (read more)
Written on: 06/06/2010
so hard to change the filter. doesnt pick up well at all. I empty it after every use - and have to!. bought a spare filter so can keep one clean whilst other is being washed and allowed to dry. Saves on bags, and filter is durable. but is not very good for pet hairs unless filter is newly cleaned and emptied. nozzle for curtains is useless, hose isnt very long, and inflexible. I would not recommend this hoover at all. (read more)
Written on: 04/06/2010
supposed to be ideal for pet lovers. This is the worst hoover i've ever had the pleasure of purchasing and I had faith in the name 'Electrolux'. I stalled so long in making my new purchase cos I was torn by choice, unfortunately my better judgement failed me.
AVOID BUYING THIS APPLIANCE AT ALL COSTS, IT REALLY IS NOT WORTH THE PACKAGING IT COMES IN.
A very unhappy consumer. (read more)
Written on: 28/05/2010
the motor overheats and cuts out very quickly because the filter clogs easily even though the dust cylinder is less than a quarter full. avoid this vacuum at all cost. (read more)
Written on: 26/05/2010 by motty27 (1 review written)
We first bought this product in summer 2009 with 1 years warranty - from the start, I thought it was difficult to use - the cylinder was hard to get in and out. Within a couple of months the suction had gone on it - the special pet hair brush no longer worked.
We took it back after a few months and exchanged it for the same model - again within a few months, the suction had gone and as soon as we switched it off it deposited all the dust back on the floor.
This is the worst vacuum cleaner I... (read more)
Written on: 26/05/2010
Is this is the worst vacuum cleaner in the world, I would say YES!!! Its now throwing out more dust and hairs than it picks up!!Absolute rubbish.... (read more)
Written on: 09/05/2010 by cliff archer (1 review written)
This is the worst vacuum cleaner I have ever bought. This is the second Vitesse in twelve months. The first one went back to the shop because of constantly cutting out. Soon as this one started doing the same Electrolux said we have to clean the filter after every use due to over heating. Now after 1 year it's packed up again and it's off to the tip. Over heating, lack of suction, flimsy on/off switch, hose keeps coming out of receiver and cord is too long for storage area. An absolute... (read more)
Written on: 09/05/2010
Bought this a replacement for my Dyson which I loved. This however is absolute cr@p and loses suction really quickly compared to the Dyson. Also the filter is a real pain in the butt to clean. Waste of my hard earned cash and I'm gonna get a new Dyson instead which is what I should have done in the first place. (read more)
Written on: 01/05/2010
4 broken belts, numerous cut outs, extremely noisey, good at picking stuff up when working, fiddly to empty/clean (read more)
Written on: 19/04/2010
The belt snapped after just a couple of uses. It is so noisey everyone leaves the house !
I cant get the top off to remove the filter in order to clean it. When I phoned customer service - they said - just try turn it the opposite way and if it breaks we will send you another one !! I still haven't managed to get it off.
This is the third vacuum cleaner I have had in as many months. The other two were Hoovers and they had to be replaced twice due to the belt breaking.
I cant wait to... (read more)
Written on: 12/04/2010
Put a review on about this hoover yesterday. changed the fan belt yesterday, tried to hoover today but fan belt had snapped yet again! (read more)
Written on: 11/04/2010
Worst hoover I've ever had. Would have given in no stars if there was an option to do so.
Bought in September last year and have already had to replace fan belt approx 6 times, doesn't pick up and if you use the hose with attachments all the dust comes back out of the hole where you put the hose when not in use.
Going to write to electrolux to complain and will be replacing hoover with a different make. (read more)
Written on: 03/04/2010
If you haven;'t got a dust allergy when you purchase this you will have by the time you have emptied it! Keeps cutting out - and have used three drive belts already in less than 5 weeks. rubbish (read more)
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