Envirofone Reviews - www.envirofone.com

★★★★☆
4.5 / 5
91% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Envirofone - www.envirofone.com - Ask a question now

Media Gallery for Envirofone - www.envirofone.com

Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)

“Fast payment”

Written on: 22/06/2014 by NatashaKeene27 (1 review written)

The service is not that bad the only thing am not to happy with is they say fast payment on the website in my eyes 1 week after they received my phone it is tacking a week for my money to clear into my account and that's not fast payment… Read Full Review

Visit envirofone.com
Report this review

“Okay, but very SLOW payment”

Written on: 28/04/2014 by adamj089 (1 review written)

Okay service, but the payment is scheduled for 10 days time? even though it passed tests today? I would not call this fast payment, infact I would call that appalling!… Read Full Review

Visit envirofone.com
Report this review

“ok”

Written on: 15/12/2013

Just wondered why it takes a week to receive payment from environohone everythingbelse is quick just payment very slow unlike mazuma who pay straight away… Read Full Review

Visit envirofone.com
Report this review

“quick easy service”

Written on: 14/12/2013

Really quick and easy although they told me one phone was almost worthless and when I refused their offer then they sent a new more realistic quote… Read Full Review

Visit envirofone.com
Report this review

“OK, best price but not the fastest if you want quick...”

Written on: 28/11/2013

Seemed to take longer than necessary in processing. Then suddenly from the phone not having been received suddenly, 8 days after posted, it "arrived" and payment was being processed which took another 5 days. Not the fastest phone recycling I have come across… Read Full Review

Visit envirofone.com
Report this review

“Frustrated by initial problem but resolved... Eventually!”

Written on: 27/11/2013

Sold my iPad & no pack was received. I requested a new pack but was sent 2 phone packs... By this point, price has dropped £20. Email sent but response didn't resolve the problem. iPad pack arrived, 3weeks after initial request. Ended up calling the customer services number, resolved immediately. Enviro phone were going to pay the difference! However, when payment arrived it was £40 under original price... So another phone call meant another explanation but adviser offered payment & sorted… Read Full Review

Visit envirofone.com
Report this review

“Ok,but payment could be quicker!”

Written on: 16/11/2013

Very easy to use website and sell phone - the only downside is the length of time to pay money into the bank- 10 days! Other phone companies that I have used are quicker… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 18/11/2013

Hello,

Thank you for taking the time to write a review.

Our bank transfers should only take 3 working days to clear into your account once we've actioned them, and we action all payments within 24 hours of us receiving the phone.

Hope this helps

Envirofone

Reply to this comment
Report this review

“Not as fast as others”

Written on: 16/11/2013

Sent my phone, and despite having notification from Royal Mail that it had arrived, it took a few days before Envirofone acknowledged it's arrival. Also, takes several days to get paid. I have used other sites which use Faster Payments service and I had my money 2 days after sending the phone. On the plus side, I received my pack quickly and the self-assembly box was a great idea. Also got the best price on Envirofone. … Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 18/11/2013

Hello,

Thank you for taking the time to write a review.

The Royal Mail tracking service only tracks it as far as the local delivery depot. It then takes 1-2 days to arrive at our offices. Our bank transfers should clear into your account within 4 working days of us receiving your phone. This may be a little longer than some of our competitors but it allows us to be able to offer higher more competitive prices.

Many Thanks

Envirofone

Reply to this comment
Report this review

“Paid for recycling”

Written on: 09/11/2013 by karenlayton (2 reviews written)

Easy to register and the send off your old mobile phone. Had to keep an eye on my nominated bank account to see when the money was credited as no email confirmation sent. Easy service to use, enabling you to get cash for old phones… Read Full Review

Visit envirofone.com
Report this review

“Personally I think from the time you receive...”

Written on: 07/11/2013 by Jaseyblake25 (1 review written)

Personally I think from the time you receive confirmation your phone has passed testing, and to receiving your payment ( nearly 10 days ) I think it unacceptable due to the fact if you want to make sure your phone arrives in the first place you need to pay special delivery ( £6.10) which put you out of pocket straight away, so really the customer isn't making any money envirophone are the ones gaining, I sold an I phone ( hence sending special delivery ) otherwise if it got lost I would of hot… Read Full Review

Visit envirofone.com
Report this review

“no communication”

Written on: 07/11/2013

I send two phones and I believe you paid for one but you did not even bother to tell me why I got paid for only one. Properly would not use it again and rather just give them to a chrity shop… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 07/11/2013

Hello,

Thank you for taking the time to write a review.

We contact all customers by email so please check all your message folders in case they have gone into your junk mail. We also send out text messages if we are waiting for customers to complete any actions that are required in their accounts. If you still cant find anything please contact customer services who will go through your account with you.

Thanks Envirofone

Reply to this comment
Report this review

“extortionately undervalued offers”

Written on: 24/10/2013

The process was very straight forward and well supported however I do ask the question whether a two year old phone is only worth fiftynine pennies. I'll admit that they were upfront about it but surely the postal service cost more than that no? If you want to make it worth people's while then offer them fair prices or they will just go to eBay… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 24/10/2013

Hello,

Thank you for taking the time to write a review.

We are in the business of selling on the phones that we receive and our prices are therefore relative to the current market values. We would love to be able to offer more for slightly older models but unfortunately we wouldn't be able to then sell them on for the same value.

We're glad that you found our website easy to use and we hope that you will consider using Envirofone again in the future.

Many Thanks Envirofone

Reply to this comment
Report this review

“A damaged phone that I sent off was valued, I wasn't...”

Written on: 20/10/2013

A damaged phone that I sent off was valued, I wasn't happy with the offer so had a look on Mazuma mobile where there standard offering price for the phone without even seeing it was already double. I thank as one of the largest competitors in its market it needs to be more competitive on its offering prices… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 21/10/2013

Hello,

Thank you for taking the time to write a review.

We assess each phone individually and come up with a value based on the condition of the phone. If a phone has multiple faults or is severely damaged, this can affect the value that we can offer for it quite significantly.

We will always return a phone free of charge if a customer is not happy with the price that we have offered.

We hope this helps.

Many Thanks Envirofone

Reply to this comment
Report this review

“Bit Sneaky”

Written on: 17/10/2013 by Pugsley1470 (1 review written)

Was promised £54 for my items..............got £35 in the end. An email informing me that they had recieved my items and 're assesed' the value went missing and because i didn't reply within the required time they went ahead and 'presumed' i was ok with their decision. Seems weird that i received EVERY email apart from the one that reduced the value!!!!!.......coincidence??????… Read Full Review

Visit envirofone.com
Report this review

“Cheap trick”

Written on: 17/10/2013 by csanda123 (1 review written)

My 2 phones were valued on line at about £7 and £14 respectively. Not a brilliant price but OK. Whilst the speed of service was then reasonable in terms getting the postal pack and Envirofone receiving / checking the phones etc, I was surprised to receive a message telling me the offer price for one phone had been reduced from £13 to £6. The reason given was "cracked back", which certainly hadn't been the case when I sent it. I asked for the phone to be returned, which took ages and… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 17/10/2013

Hello,

Thank you for taking the time to write a review.

Without being able to find your account i cant look into this matter fully for you. We apologize if you feel that our initial testing verdict was incorrect and we could have had the phone re-tested for you by a supervisor, if you had let us know that you disagreed with our decision.

We hope that you will still consider using Envirofone again in the future.

Many Thanks Envirofone

Reply to this comment
Report this review

“Does what it says on the tin”

Written on: 15/10/2013

Money came in quickly, gave the expected amount or explained why it had changed. However, I had quite a few phones to get rid of and the bag provided wasn't big enough to fit them all… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 15/10/2013

Hello,

Thank you for taking the time to write a review.

We have recently changed our system so you should now automatically be sent the correct number of enviropacks for your phones. We also have a feature in the 'My Account' section of our website where you can order extra enviropacks if required.

Hope this helps.

Reply to this comment
Report this review

“good price given, however!!...”

Written on: 09/10/2013 by thisispissingmeoff123 (1 review written)

i was happy with the price i was given and sold my blackberry, which was great news for me. the method i chose to recieve my payment was by cheque, as i didnt want vouchers, or the money direct into my account incase it got " lost". so having a cheque was the best option, i wasnt very happy with having to wait five days for the cheque to be sent out!! did envirofone have to wait for a new cheque book from their bank?? also why send it to me as second class?? thats just being tight, keeping in… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 09/10/2013

Hello,

Thank you for taking the time to write a review.

We do advise, when you select your payment method, that cheque is the slowest method of payment. We also have bank transfers which are the fastest way to get paid as the money will clear into your account within 3 working days.

We hope hat you will consider using Envirofone again and choose to use our secure bank transfers next time.

Many Thanks Envirofone

Reply to this comment
Report this review

“Recycling phones”

Written on: 20/09/2013

I used Envirofone to recycle two phones and found their service very easy to use via their website and Freepost labels and the system did in fact work too. The only small criticism is that the payments received can be quite small but I guess that's market forces in operation… Read Full Review

Visit envirofone.com
Report this review

“did not pay in full”

Written on: 19/09/2013

The offer I was £5 more than the money I got. Due to a delay with the post. Not fair… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 20/09/2013

Hello,

Thank you for taking the time to write a review.

We allow 14 days for customers to get their phones into us. If we still haven't received anything by day 13 we send out an email giving the customer the chance to extend their trade by a further 7 days. Without having your account details I cant see exactly how long it took for your phone to get here, but if was less than 21 days you should contact Customer Services and they will action the extra payment for you. If it arrived after 21 days then unfortunately there is nothing we can do.

Many Thanks

Reply to this comment
Report this review

“Very efficient but no £!”

Written on: 18/09/2013

V quick to send out the parcel and label, which was sent off immediately. I still havent received the money though as have checked bank acct. Have asked where it is but no assistance over the weekend! Will check tomorrow… Read Full Review

Visit envirofone.com
Report this review
overview
envirofone.com