Envirofone Reviews - www.envirofone.com

★★★★★
4.6 / 5
295
93.4% of users recommend this
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“Letting yourself down”

Written on: 28/04/2016 by 253Dickey (1 review written)

Overall ok but I did not like getting emails from you telling me you hadn't received my phone when the Royal Mail tracking showed it had been delivered. This caused totally unnecessary worry… Read Full Review

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“Could be better”

Written on: 23/04/2016 by ioUpton171 (1 review written)

I sent my phone on the 4th and was surprised to get an email on the Friday of that week asking me if I had sent my phone to them as they hadn't yet received it. A couple of days later I got another email asking the same thing. Later that same day I received an email saying they'd processed my phone (11th by now) and would be receiving my payment by the 18th! My partner and I sent our phones off the same day, albeit his to another well-known phone-recycling company and whereas my whole… Read Full Review

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“Slow!”

Written on: 22/04/2016

Price was competitive but it took 6 days from delivery to device examination, then another 6 days from examination to payment. Other recyclers have been much quicker than this; the record for me is device examination and payment the day after I posted it… Read Full Review

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“Okay but slow service”

Written on: 03/04/2016 by dbennison21 (1 review written)

The first recycle pack didnt arrive, how this could have been possibly been lost in the post. It was easy to reorder another. When I did send the package off, I tracked it via royal mail and it said it was delivered. However the status on Envirofone still said not received for days after. I contacted customer servie, who said just because the tracking service said it had been delivered, did not mean it had been received. This made no sense and made me worry that they may have lost it. An… Read Full Review

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“Could be better”

Written on: 27/03/2016 by 435Willis (1 review written)

Usually have a good transaction when going straight to bank account. However ordered argos card this time, which took over a week to turn up and rang customer services to chase who were a bit rude and not very assuring. I paid over £7 for special delivery as item was just under £200. The argos card was sent non recorded and not insured by 2nd class post!!… Read Full Review

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“iPhone 5”

Written on: 03/03/2016 by Jayne31 (1 review written)

Sent 2 iPhones in as per my quote and the offer was then halved saying one was faulty, even though nothing wrong, like new. I rejected that lower offer and had phone returned. I put feedback asking for an explanation but have heard nothing in over 2 weeks. Not impressed!… Read Full Review

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“Could be better ”

Written on: 13/02/2016 by LexiPratt281 (1 review written)

I tried to sell you a phone and you told me it was water damaged which it was not. The service I received was alright. Would of been nice to speak to a person instead of a machine. Needs to be more staff. Payments needs to be quicker aswell. Had to wait a whole week… Read Full Review

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“good money long time for money”

Written on: 12/02/2016 by Feliper278 (1 review written)

i thought it was a same day transfer with the money but it wasnt. other than that i got good money for my iphone which im happy about… Read Full Review

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“Average service”

Written on: 06/02/2016 by ZachariahSerrano41 (1 review written)

Pos- Great that you can send in a phone without indicating whether it is faulty or not. In most other companies you can only choose either in excellent condition or faulty. Envirofone assesses the phone when they get it. Great approach. Neg- it took a month between posting out the phone and then receiving it. When phoning up to check, the only response was to declare this to the post office. A month later they finally received the phone. Frustrating and not great service. Neg - when they… Read Full Review

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“Phone price not good (:”

Written on: 28/01/2016

I was happy with the overall service just the price of my phone wasn't great I spent 15 pound on a screen protector but you did keep me in touch what you was doing so not bad thanks but I did think my phone was worth more because it was in very good condition… Read Full Review

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“Payment”

Written on: 24/01/2016 by ShaunWelsh (1 review written)

Now 24th January and not yet received my e-gift certificate promised to me twice by the 21st January ! Not happy… Read Full Review

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“Big reduction for minor wesr and tear”

Written on: 15/12/2015

I had used Envirofone twice before with no issues. This time they reduced their initial offer by £14.98 due to "minor wear and tear". The unit had been encased in a gel case with a screen saver from new. In my opinion it was in excellent condition. As I had spent circa £8.00 to insure the phone when despatched, to reject their offer would not have been cost effective. So if your handset is not as good as new the initial offer is a bit meaningless. Had the unit not worked or had the screen… Read Full Review

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“Good service, reasonable offer, slow payment ”

Written on: 09/12/2015 by WeeGee83 (1 review written)

Offered good price for phone but waiting for a BACS payment seemed to take forever, well it took 7 days, that plus the time it took for me to send the phone and for Envirophone to check this, it was nearly 2 weeks before I got my money!… Read Full Review

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“A little disappointed ”

Written on: 16/11/2015 by LilaDempsey (1 review written)

After receiving my pack which was the wrong one I had to call to receive the proper one, once you received the phone I think it takes a little to long for money transfer… Read Full Review

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“Expected more for my iPhone 6 plus”

Written on: 14/11/2015 by Jayda62 (1 review written)

Fantastic service with enviro phone but I expected more for my iPhone 6 Plus as I paid double for the phone. Better then other companies an selling it on eBay. Thanks again for recycling my phone, very pleased with how fast I got my money into my account, as well as how fast my phone package was delivered to me so I could send it to enviro phone… Read Full Review

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“OK but not perfect”

Written on: 03/11/2015 by DebB123 (1 review written)

I was very happy with the communication, speed, despatch of cheque. I was unhappy with an email that said my payment would be just over £20 less than promised on original quote. The explanation was that the phone was not on the specified network, which is completely wrong as I've not changed my network provider for more than 5 years. So the amount promised was not fulfilled despite the phone being immaculate in appearance and its functions… Read Full Review

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“Could be quicker”

Written on: 01/11/2015 by MaliaPorter435 (1 review written)

The speed of payment could be faster, it took a week and a half from the date the phone arrived with Envirophone… Read Full Review

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“Good £££ but slow getting the £££”

Written on: 26/10/2015 by dbMonaghan241 (1 review written)

Got a good price for the phone but took 10days to recieve the cheque… Read Full Review

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“A long time to proces”

Written on: 27/09/2015 by 300Wilson (1 review written)

Took a long time to process even when it said my parcel was delivered four days prior. Then a week again until the (very small) payment came through… Read Full Review

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“10 days after passing test for payment ”

Written on: 27/09/2015 by MaxwellMedina496 (1 review written)

I found that haven to wait 10 days after my phone passed test to get my payment was excessive and far to long to have to wait would only recommend if your not in a rush for your money… Read Full Review

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