Envirofone Reviews - www.envirofone.com

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“disappointing of late”

Written on: 15/08/2014 by jqCox43 (1 review written)

I have sold 2 items recently through Envirofone and both have been flagged with mysterious faults that didn't exist when I sent the items off. As a result both ended up with reduced valuations ... not the experience from a year or two ago. Really disappointed of late… Read Full Review

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“Poor service ”

Written on: 14/08/2014 by AzulAlexander (1 review written)

The service was very slow and the money did not get sent to my account quickly as they took a long time to process everything, they were also not clear on the website if a small crack on the corner of the screen classified it as damaged and would result in such a large deduction in price… Read Full Review

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“was not good where i could not get the help ”

Written on: 14/08/2014 by KennyWarner89 (1 review written)

I ardently clicked on accepted my offer which I did not want I wrote an email explaning I clicked the wrong button and lost my phone for the cash which I didn't want the cash but they sent me an email back telling me that there was nothing that they could do about this as it has already been sent of for re use now. but other than that I've not had a problem with them just a shame I lost my Samsung galaxy s4 which im going to have to pay out for a new one now… Read Full Review

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“Finds faults that don't exist.”

Written on: 13/08/2014 by 380Sanders (1 review written)

The speed of service offered by envirophone was great from my initial enquiry. However I sent off my fully working iphone 4s and was then tolt phone tested as faulty and I would receive more than £30 less than the original quote due to 'water damage in the headphone port.' I had simply upgraded to a newer iphone as my contract was up and the handset previously worked with no problems at all. It had been looked after well and had no damage at all to it so I simply think they were conning me out… Read Full Review

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“Envirofone service found to be very inflexible”

Written on: 12/08/2014 by Coxpo414 (1 review written)

I thought my phone was broken as it would not connect to a network. I therefore decided to try my luck by selling it to Envirofone as a broken phone. Surprisingly, it was found that my phone had been reported by T-mobile (not my network) as stolen in error. Despite sending through the phone purchase documentation as proof of ownership, I was informed that the phone would be disposed of if the problem was not rectified by me in 28 days. I found response times to my queries to have the phone… Read Full Review

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“Short changed again. ”

Written on: 12/08/2014 by Preston133 (1 review written)

This was the very last time I will use envirophone. This was the second time they knocked money off of a phone, this time 25%. They said it had a water damaged port, this phone had never been dropped, let alone in water. As I say, NEVER AGAIN… Read Full Review

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“Didn't get the value I was promised”

Written on: 12/08/2014 by Watson177 (1 review written)

I sent in my iPhone 4s and the value for any network at that time was £115. I was informed it was faulty with water damage and was on the wrong network so I cancelled the sale. You retested it and it came back fine and said I would get the full amount and then emailed me to offer me £90. I rang again and after several calls you said that as I was on ee the value was £90. I feel I was mislead on what I would get and the whole process took far too long!… Read Full Review

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“Could have been better ”

Written on: 12/08/2014 by daviesl1 (1 review written)

I didn't get anywhere near the amount of money originally promised. Was glad to get rid of the old phones and make space though and it is good that the phones are being recycled though. I was a little concerned also that 2 of my phones were received within 2 days and the remaining 4 weren't received by you until the following week. I suppose that is partly due to the postal service however. It was good that I was informed of this in advance as it would have created some confusion when I… Read Full Review

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“Envirofortnight”

Written on: 12/08/2014 by richt68 (1 review written)

I have used Envirofone in the past and had great service. This is why I decided to use them again. Unfortunately this time the service was poor and far to slow, taking over a fortnight to process and make payment to me. Poor!… Read Full Review

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“Not very impressive!”

Written on: 12/08/2014 by phMartin62 (1 review written)

Sent in three IPhone 4's having been offered a good price online. Upon receipt two were immediately upgraded on price!! The third was still 'locked' to an apple account!! Un-locked it as instructed only to be told the phone was damaged by both water and screen cracked....... Price now £86 lower :-( Didn't trust the inspection so declined the laughable offer price of some £8. Not impressed. … Read Full Review

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“Total rip off's!”

Written on: 08/07/2014 by missjamielou (2 reviews written)

I recently decided to sell my Samsung Galaxy S3. It was in really good condition, worked absolutely perfectly, I just decided with my skinny hands I preferred a smaller phone so got myself an S4 mini which then left me with selling the phone. I did try and shift it on buy sell groups on facebook but people just wanted it for nothing so I gave up on that and thought I'd give Envirofone a go after seeing an advert about how they pay good money for broken OR fixed phones. Anyway I was dubious… Read Full Review

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“terrible”

Written on: 09/06/2014 by rgrfletch (1 review written)

was a small crack no bigger than a cm on bomttom of phone not even on the screen which could be fixed for roughly £5 but yet they drop there offer by over 125 pound complete robbery!… Read Full Review

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“Slow slow payment”

Written on: 17/03/2014 by agadoo2 (1 review written)

I sent of my phone 10th March and they didn't receive it until 5 days later then they have just told me my payment will take over a week to go in my bank. Why so slow payment in this day and age? Im happy with the price but next time i will be using somewhere faster… Read Full Review

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“Payment Time is Ridiculus - This is 2014 ”

Written on: 14/03/2014 by Hannat324 (1 review written)

The process of getting the phone to Envirofone was fast - no problems there. The process of actually getting paid for it is rediculus - 11 days for a payment into my bank account?! I have used Mazuma before and the payment was recieved in a few days - I will use them in the future. Not quite the heart warming picture that Envirofone plaster all over their website. And in reading a response from Envirofone below to a similer review (one of many). 'A large volume of transactions in January' in… Read Full Review

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“Confusing-didnt get what the phone is worth”

Written on: 06/12/2013

They sent the package for the phone very quickly however- the process of them receiving the phone and sorting it all took a long time. I do not feel that the price they offered me was what the phone is worth… Read Full Review

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“Terrible returns service”

Written on: 03/12/2013 by JamesS1 (1 review written)

I sent in 2 items, an iPad and an iPhone. Everything was OK with the iPad but the service on the iPhone was awful. Firstly they labelled it with a software fault - it didn't when returned. Also when I sent teh iphone it had a box and charger but they returned it as just the phone in a bag making the resale value of it plummet. I will not be using this service again… Read Full Review

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By Envirofoneuk

Written on: 03/12/2013

Hello,

Thank you for taking the time to write a review.

We do state on our website that we cannot return any mobile phone accessories that are sent in to us. If you call customer services we should be able to return a charger and box to you but they are unlikely to be the original ones that you sent in.

We hope this helps

Envirofone

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“Awful!”

Written on: 28/11/2013

Don't ever use them because I sent away my old phone and they came back to me by saying it was the wrong phone when it wasn't! It's a waste of time… Read Full Review

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By Envirofoneuk

Written on: 28/11/2013

Hello,

Thank you for taking the time to write a review.

We scan the imei number of every phone that we receive and the imei number identifies the make and model of the phone. This is what we use to identify the phone but we would always re-test the phone if a customer disagrees with us.

We hope this helps

Envirofone

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“My experience”

Written on: 25/11/2013 by CTJason (1 review written)

I sold my s3 to Envirofone a week ago, originally quoted around £130, end up getting £58 because there was a TINY crack on the back of the phonein transit...The back cover cost £3 to £5 on eBay. I wrote to their customer service and they told me they don't repair phone that's why they deduct the amount whenever these things happen. I can either wait 14 days to have my phone back, or take the £58. I took the £58 because I don't want any hassle and risk to lose/damage my phone in transit… Read Full Review

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By Envirofoneuk

Written on: 27/11/2013

Hello,

Thank you for taking the time to write a review.

We apologize that you were less than satisfied with our customer service. We always return phones free of charge if a customer is not happy with our offer and most phones are returned within a couple of days.

We hope that you will consider using Envirofone again in the future.

Many Thanks Envirofone

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“Mobile phone recycling”

Written on: 22/11/2013

Very dissapointed, from start to finish it took 3weeks far slower than firms my friends have used. There was a severe lack of communication through out the process… Read Full Review

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By Envirofoneuk

Written on: 22/11/2013

Hello,

Thank you for taking he time to write a review.

It should not take 3 weeks for a sale to be completed with us but we apologize if it has taken this long in your case. Without knowing your account details I cannot look into your account to find out why this was.

We keep our customers updated constantly throughout the sale process by both emails and text messages. If you reply with you customer reference number I can look into your account to see if there was any problems with you receiving them from us.

Many Thanks Envirofone

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“Rip off!!”

Written on: 04/11/2013

I WAS very happy with envirofone...the packing was easy and the argos voucher option was practical. And then I got an email saying that they woudn't give me £15 for my phone but £1 instead! "we accept damaged phones" LIES!!!!… Read Full Review

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By Envirofoneuk

Written on: 04/11/2013

Hello,

Thank you for taking the time to write a review.

The price on our website is for a fully working phone. We assess each phone that we receive and if we find any faults with it we will make an offer based on the faults we find. If a customer is not happy with the amount that we offer, we'll return the phone free of charge.

Hope this helps.

Envirofone

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