Envirofone Reviews - www.envirofone.com

★★★★★
4.6 / 5
113
93% of users recommend this
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“Took far too long”

Written on: 01/04/2016

Recently sold an iPad on behalf of my daughter as she was trying to raise money for something she wanted. The whole process was very slow, took 4 days (working) to receive the address label and over 2 weeks from me sending the item to receiving the money. Certainly won't be using them again in future… Read Full Review

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“payment”

Written on: 12/02/2016 by jameshope (1 review written)

Awful customer service!! Cannot believe this company doesn't do same day payments like the rest of the mobile buying company's in the world. Needed the money due to any emergency and was then told when I called to explain this they could have done it of I'd called earlier which I did a number of times! Awful and would advise no one to use them… Read Full Review

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“Total waste”

Written on: 28/01/2016 by Boyd480 (1 review written)

Sent phone to enviro phone was quoted £171.00 , paid for it registered post. 2 days later receive a email offering me £17.00, why they say the phone has water damage, well it has been raining a lot lately maybe they mean that. Secondly the camera screen was apparently cracked. I sent the phone bubble wrapped and in one of their boxes. My phone I can guarantee has only ever been touched by rain water, how can such a company who claim to recycle phones come back with such a pathetic offer. It… Read Full Review

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“Takes too long to be paid”

Written on: 16/12/2015 by Haych254 (1 review written)

Sell your phones on ebay its faster and you get much more money!… Read Full Review

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“slow”

Written on: 06/12/2015 by Chaney1990 (1 review written)

got confusing email. one said not arrived next 2 min later said phone passed test. then told be seven days before payment. overall poor wont use again… Read Full Review

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“Use Another Site.....”

Written on: 09/08/2015 by JaidenMcLain (1 review written)

Have tried using this site a couple of times to sell phones, have never received the amount quoted for the phone always been lower… Read Full Review

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“Poor service”

Written on: 26/07/2015 by Gillespiehu65 (1 review written)

Was emailed to say my phone was not on Vodafone network when it was price then reduced and still waiting for cheque been nearly 4eeeks since I sent the phone. Poor service. Not usually this bad… Read Full Review

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“2nd time I've been ripped off”

Written on: 23/07/2015 by crowbewan (1 review written)

I sent a phone a few years ago worth 50 and they reckon they never got it. Tried again and they say "oh other people knock 55% off damaged phones but we accept them" I sent it and they offer half of what they said. … Read Full Review

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“Cheated”

Written on: 06/03/2015 by lmMcClellan71 (1 review written)

Sent them my iPhone apparently it had water damage, it's never been near water they reduced initial offer by £14 told them to return my phone and stick their offer The service was terrible same as all the other cheating companies that offer to sell your unwanted mobiles… Read Full Review

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“Phone wrongly assessed”

Written on: 17/02/2015

The speed of the service was good but I was wrongly told my phone was damaged (password protected and locked into a network). Admittedly after I immediately requested it's return - pointing out it couldn't be locked as it was a personally purchased handset and I still had the original paperwork - it was rectified, but had I not seen the email quickly the transaction would have just been processsed at a signicantly lower amount. I hope this was an isolated problem and not routinely experienced… Read Full Review

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“Dramatically reduced price ”

Written on: 15/02/2015 by ztWood404 (1 review written)

I was quoted nearly £200 for my 3 phones, had an email to say they were all damaged and was offer £51. Not overly happy… Read Full Review

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“Dubious”

Written on: 19/01/2015 by Emmett404 (1 review written)

I sent my phone off to Envirophone and had a problem which was my fault because my fiancé entered all the details for me and entered the wrong email address. I could not access my account not accept or reject their offer for this reason. It took Envirophone four days to contact me and a mad panic as I received a text saying "Hi, Urgent action is required! Log onto [envirophone link] to accept or reject your offer. Offers are automatically accepted 24 hours after this txt." and was not sure… Read Full Review

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“It's good if you need the money.”

Written on: 01/10/2014

The price for my phone seemed very low, but when I realised that they could recycle the cheapesed Samsung there is, I felt more confident with them… Read Full Review

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“long wait for money..”

Written on: 22/09/2014 by NoelCurtis459 (1 review written)

Wasnt advertised how long i had to wait for money transfer. Not impressed… Read Full Review

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“Took to long to send payment ”

Written on: 07/09/2014 by szHansen449 (1 review written)

It took to long for payment to reach me… Read Full Review

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“poor communication! ”

Written on: 05/09/2014 by kayjay56 (1 review written)

After sending my phone and it being received by envirophone as stated by royal mail I was advised through phone call that it would take two days to be delivered, after four days the phone had still not been received, another phone call was made where I was informed by the staff member that they would look into the delay only to receive an email the day after asking if I had sent my phone or not?! Finally after nearly three week my phone was received and payment was made! All seems that staff… Read Full Review

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“Still waiting!”

Written on: 28/08/2014 by Jyemm (1 review written)

I am still waiting for my payment! £180 quoted and only received £45 despite being advised over the telephone there was a technical error which had been resolved ?? Where is the balance of my payment?… Read Full Review

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“Disappointing mobile recycling”

Written on: 26/08/2014 by ggBolton311 (1 review written)

I was very disappointed with the price I received for my phones.According to envirofone all three phones had issues! They left my home in perfect working order and almost perfect condition. They are supposed to have arrived with two cracked screens and one water damaged!! I had little alternative but to accept this but I won't sell phones this way in future. … Read Full Review

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“Rather poor and somewhat untrustworthy!!”

Written on: 26/08/2014 by SJ2310 (1 review written)

Sent my phone with absolutely no issues or anything wrong with it at all. When Envirofone test it somehow has a problem. After I complain it apparently has a different fault but they will still honour my original price. Whilst I am pleased I got my full value I find it a little strange that had I not complained I would have received less money. It is has certainly made me question whether I would use Envirofone again in the future… Read Full Review

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“disappointing of late”

Written on: 15/08/2014 by jqCox43 (1 review written)

I have sold 2 items recently through Envirofone and both have been flagged with mysterious faults that didn't exist when I sent the items off. As a result both ended up with reduced valuations ... not the experience from a year or two ago. Really disappointed of late… Read Full Review

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