Envirofone Reviews - www.envirofone.com

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4.6 / 5
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“Not good at all”

Written on: 18/12/2014 by Bexisme (1 review written)

Took a week to get letter and posting items recived two emails and texts asking if I'd changed my mind haven't even recived letter. Then I had to pay to send it back to you at my cost Item was then tested then took a week and a half till the money was In my bank. If I had known how long it was to take I could have sold it elsewhere and not been out of pocket as well… Read Full Review

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“offered nothing for a smashed screen. ”

Written on: 11/12/2014 by supertrev1984 (1 review written)

They said I would get 50% for a damaged phone. The screen was smashed and they offered £0 and never returned my phone… Read Full Review

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“Ripped off”

Written on: 28/11/2014 by Alfred124 (1 review written)

2 phones were sent in a Samsung S2 and iphone 5, got the correct money for S2, but instead of the £110 for the iphone only got £33 due to "water damage" and cracked screen.Unfortunately I was overseas at the time didn't get chance to respond to email, therefore was paid minimum amount without chance of getting phone back or contesting the claim.Really feel cheated, ripped off and taken for a ride.On other occasions we have been paid correct, just not on the latest phone and will NOT be using… Read Full Review

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“Never sell a faulty phone to Envirofone!”

Written on: 20/11/2014 by DarwinShort192 (1 review written)

Tried to sell my iPhone 5 to Envirofone. Price for a fully working one was £120. As my one was faulty (charging port had gone) I expected about 60-80 as was in perfect codition. However was offered £8! Quite a jump from 120. Asked for it to be re evaluated was offered 8.50. What an insult. Was told won't power on useless to us. They may as well advertise working phones only if faulty we'll offer you next to nothing. Only pro they sent my phone back within 3 days. Sold it onto an independent… Read Full Review

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“Worst place to send your phone sent a brand new...”

Written on: 15/11/2014 by Watson493 (1 review written)

Worst place to send your phone sent a brand new Samsung galaxy s4 got offered good amount of money then a few days later got told the speaker was messed up which I know for a fact it wasn't got the phone back today and the speaker is messed up completely confused to how this could happen people do not use this site it's a load of bull… Read Full Review

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“Shockingly poor service”

Written on: 25/10/2014 by DemarionMeadows (1 review written)

Poor processes and no customer service I would. It recommend them at all!… Read Full Review

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“very poor and did not get initial agreed price”

Written on: 17/10/2014 by qpDugan208 (1 review written)

not happy with envirofone. sent a perfectly good samsung on agreed price of £20.09. looked on account and price then dropped to£10.10 although price on website £15.04. called them to ask and within 30 minutes was told by a customer service person a cheque was being sent for £7.99. what a rip off sooner give the fone away and will send the proceeds to a charity. needless to say wont be using them again… Read Full Review

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“Poor service has left me out of pocket”

Written on: 06/10/2014 by CharlieMellor (1 review written)

Offered a good price, I sent my phone to envirofone, with lots of extra packing to ensure it arrived safely, only to receive an email saying the screen was cracked. I asked for photo evidence as it had been fine when I posted it and they said they'd retest it, but came back with the same result. I insisted that the phone was fine when I sent it and they insisted it was absolutely not caused by any of their staff members, so it must have been Royal Mail. Royal Mail said fine, but we need the… Read Full Review

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“Admin error paid into wrong bank account”

Written on: 30/09/2014 by Bellaq29 (1 review written)

I have sent two phones into be sold gave details and ime numbers for each. Have a sales reference for each and posted them back individually with sales reference clearly marked on them. I now find out they have processed the wrong phone under the wrong sales reference and paid the funds into the wrong bank account. This is after they have taken two weeks to process a BACS payment. The customer services response was oh, there is nothing we can do now. This is sloppy admin and leaves me to… Read Full Review

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“Never received my payment”

Written on: 28/09/2014 by MaceyPage306 (1 review written)

still have not received my payment… Read Full Review

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“con-artist ”

Written on: 27/09/2014 by Tiana439 (1 review written)

ive been selling my phone to envirofone for years now and we get to this sale they take over four day to test my phone then over one week to pay me with an amazon code that doesn't work they try to pass the problem on to amazon and the try to blame me saying some one must of used my email account and used my amazon code what a joke two days later and nothing so basically envirofone have stolen my phone from me and wont give me a working amazon code giving me no choice but to have the phone… Read Full Review

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“awful customer service”

Written on: 25/09/2014 by Rogersan282 (1 review written)

promised me that they would ring me back after being on hold for ages , arranged time to ring me back but never did.very unprofessional i would not recommend anyone to deal wit this company awful awful unreliable i liked nothing about my experience-at all… Read Full Review

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“wouldnt use again!”

Written on: 07/09/2014 by RayneStrickland156 (1 review written)

disappointed! got a value of £70 for two phones. sent phones in your packaging as requested and went post office as requested. at the post office they tell me phones aren't covered as you state up to £50 at all so i had to pay £7.15 for delivery! day later i received email telling me my phone is cracked! this definately wasnt the case when i put it in your packaging!!!!! so i had to pay £7.15 and the value of one of my phones had dropped by a third!!!! totally disappointed ! would of had… Read Full Review

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“Waste of time ”

Written on: 31/08/2014 by Harpers1956 (1 review written)

You get quoted on a working phone and then they come back with you can take the phone for less than 80% what's the point so even though it's a working phone with minor damage. I also got told that it had water damage marks if the phone had water damage how would I send a working phone fully charged and the fact it's 2 years old and been round a while so the condition would of shown determination… Read Full Review

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“Unhelpful, people”

Written on: 29/08/2014 by Rasmussenow244 (1 review written)

Sent 3 working phones, one I got full money for, one I got a pound for stating it didn't turn on, and the other apparently didn't arrive, but all three got sent together. I have been completely ripped off and enviro phone wouldn't help me at all… Read Full Review

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“very slow service ”

Written on: 25/08/2014 by 29Mitchell (1 review written)

Very slow service took over 3 weeks to get the cheque through… Read Full Review

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“Tried to reduce price for non existent water damage”

Written on: 21/08/2014 by Compton226 (1 review written)

I sent them a perfectly working iPhone 5 16gb as the price quoted was better than the others. Posted off and paid the extra postage to track the delivery. Once they received the phone they then tried to deduct £50 for non-existent water damage (there was none - it has always lived in a case and never near any water at any time) - they then promised to post the phone back within 14 days, which is rubbish service. DONT WASTE YOUR TIME WITH THIS COMPANY… Read Full Review

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“go elsewhere”

Written on: 15/08/2014 by EmanuelRandall454 (1 review written)

they state that they don't deduct money for wear and tear, well they did, so asked for the phone back out of principle. I then got a better offer elsewhere and got the full amount from them… Read Full Review

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“Poor service”

Written on: 15/08/2014 by Michealh316 (1 review written)

I have had a poor experience. My payment was to have cleared on 3/7/14,its now 12/8/14and i still havent received payment for my phone. I contacted customer services and checked my bank details which they informed me were not correct. I dont understand this as i know my account no off by heart and think it would be very unlikely that i would give the wrong details abeit its possible… Read Full Review

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“This mob knocked £17 off the agreed price simply...”

Written on: 14/08/2014 by Strubler (1 review written)

This mob knocked £17 off the agreed price simply because the rear case of my Samsung S3 was chipped in a couple of places. Apart from the fact that a new cover retails for pennies I was under the impression that they recycled phones rather than refurbish them. Will not use again and highly recommend you go elsewhere… Read Full Review

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