Envirofone Reviews - www.envirofone.com

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4.6 / 5
362
93% of users recommend this
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★☆☆☆☆

“Shocking! Happy to take money but in no rush to return it!”

Written on: 09/03/2017 by Wright483 (1 review written)

Ordered an iPhone 7 from them.... took my £550 from me and then told me my order was flagged as fraud (my bank processed the transaction with no issue) and refused to send my phone. Still waiting for my money back from them! Customer service staff on the phone have attitude every time you call them making it out to be my issue!! Disgusting!… Read Full Review

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★☆☆☆☆

“Totally useless and incompetent - Money not received yet!!”

Written on: 21/12/2016 by Dannyc3338 (1 review written)

11 weeks,9 phone calls,3 'lost' cheques,4 failed bank transfers & still no payment! Totally unacceptable from what was once my preferred recycle provider… Read Full Review

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★☆☆☆☆

“unbelievably incompetent ”

Written on: 15/12/2016 by macrae245 (1 review written)

It took envirofone nearly 2 weeks to send the shipping envelops then another 9 days to ship the phone from Ireland to the UK. Emails where answered with a copy and paste job of their terms&conditions.money is still not in my account despite the promise to pay on the day the phone is received.Avoid them… Read Full Review

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★☆☆☆☆

“Disgraceful service - used to be V Good ”

Written on: 30/11/2016 by EnzoStanton125 (1 review written)

Sent in my iPhone 6 64G for the £195 recycle offer, report came back next day saying :- Major Device Damage : Screen Is Coming Away From Main Body Of Device. They offered only £48.75 As the phone was in perfect condition and only changed because I upgraded to an iPhone 7 ( I always take photo's before posting) I queried the report - CS explained they always say Major Device Damage and the screen was showing signs of lifting - sounded like an excuse. I requested a retest - call back promised… Read Full Review

Redtiley's Comment

Written on: 14/12/2016

Further update - phone was damaged when it was returned - I have photo's of before and after and damage is obvious on the returned phone but no damage is on original photo. When I contacted Envirofone CS they advised to claim against Royal Mail - biggest Sham I have ever seen - will keep updating when I have more info - I will not let this rest here - I am disabled and have the time on my side to follow this through

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★☆☆☆☆

“Rip off”

Written on: 05/09/2016 by Marenn21 (1 review written)

Sent my Samsung A3 after they quoted £34, perfect working order. Low and behold, when they received it, they said the back was cracked (which seems to be very common!!) They offered £22. I also sent a Sony Experia M of which they quoted £11 perfectly in working order. They received it in perfect order but said it was worth nothing once they received it. Would not use these again, they should be reported as being a total scheme… Read Full Review

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★☆☆☆☆

“Envirophone ”

Written on: 01/07/2016 by Holbeach (1 review written)

Sent my Galaxy s5 in perfect working order, price agreed £95. A few days later received a email saying the screen was damaged, new offer £20! Contacted envirophone but they would not give me any details. They returned my phone which I have now sold to another company for the same price with NO issues with the screen. They are dodgy, AVOID, would not recommend this company… Read Full Review

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★☆☆☆☆

“Don't use ”

Written on: 31/05/2016 by Chandler126 (1 review written)

Took over a month to confirm receipt of the phone didn't know whether phone was delivered or lost in the post… Read Full Review

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★☆☆☆☆

“Late payment”

Written on: 03/05/2016 by Joooooooooooanne (1 review written)

Envelop came quickly but the processing took a while then I received an email saying when I'd receive my payment but it was FOUR days late!… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 30/04/2016 by 82krob (1 review written)

I sent my phone last week, Yesterday I received and email advising me that my iPhone 6 was faulty and they would only pay me £28 - I was using this up to the day I sent it!! in extra bubble wrap!! I get that its a risk and that's fine but my choice would be to have the phone sent back to me. The only problem being is they give you a few days to agree or not and this happens to be a weekend/bank holiday + the web site does not appear to be working??? So I cant decline. Unfortunately I work in… Read Full Review

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★☆☆☆☆

“Worst Sales Process Ever”

Written on: 27/04/2016 by lisajs80 (1 review written)

Tried to sell numerous mobile phones only to find that I am still waiting for the money to arrive as twice now the cheques have been made out incorrectly. Now are 4 weeks of chasing I am being told I need to supply them with an invoice. Absolutely shocking services why this has only come to light now I have no clue. Complete nightmare from start to finish. I would never use this company again… Read Full Review

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★☆☆☆☆

“Regularly find a fault with your phone”

Written on: 11/03/2016 by Williams180 (1 review written)

Had 6 x phones to sell. First of all only sent me two envelopes, after I requested 4 x more, only sent me one more. Of the 3 x iPhones I actually managed to send them one apparently had "water damage" - though I don't recall any water getting on/into it - and in any case it was working absolutely perfectly. Another had "screw missing". A TINY screw - but Envirophone wanted to reduce the cost by nearly £15. The third went through okay. So, in my experience, they didn't send the correct… Read Full Review

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★☆☆☆☆

“awful”

Written on: 16/02/2016 by customer.1_angry (1 review written)

False advertisement, do not use this site as they are robbing you for your money!!… Read Full Review

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★☆☆☆☆

“Do not use Envirofine”

Written on: 30/01/2016

Send my used phone in full working order and was offered 46 pound then receive an email offering me 26 as the phone has wear and tear. The phone was in excellent condition yes you could see it was used and had wear but I'm not selling a new phone. I've always used o2 and this messing around wasn't worth the extra £7 do not use these people it's a complete scheme Absolutely disgusted hate peopke trying to rip me off. … Read Full Review

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★☆☆☆☆

“Lied about my iPhone's condition.”

Written on: 05/12/2015 by katetowsey (1 review written)

Envirofone received a perfect iPhone 5C from me. I received an email to say that the screen was cracked and I would therefore only receive half the quoted price for the phone. I luckily asked for the phone to be returned to me, and it arrived back in perfect condition, which is at least something. I can only think you're in the business of cheating people out of money. I've now sold the phone to Mazuma's for twice the amount you offered me. I phoned Envirofone to complain. The guy on the… Read Full Review

Shezzy32112's Response to katetowsey's Review

Written on: 12/01/2016

Hi,

I got an email from them today saying my phone is cracked too! And I sent it off in perfect condition. I am so angry! I just wanted to ask, when you received your phone back, was it in the condition you sent it off for? And did they send it via tracked postage? They are a horrible company to do business with. I'm really upset

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Katetowsey's reply to Shezzy32112's Comment

Written on: 13/01/2016

Hello, I asked Envirophone to send my phone back, which they did. I'm not sure if it was tracked or not. At any rate, it was in perfect condition when it arrived. I sold it for £88 to Mazuma (Argos vouchers) without hassle. I phoned Envirophone to complain, and they said they'd phone me back in 15 minutes. I'm still waiting.

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★☆☆☆☆

“failed to respond to emails, failed to send out...”

Written on: 25/11/2015 by Brandonv452 (1 review written)

failed to respond to emails, failed to send out welcome pack until it was impossible to get the quoted price. Reporting the company to trading standards… Read Full Review

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★☆☆☆☆

“EmvirophoNe Artists ”

Written on: 20/11/2015 by ReubenNash348 (1 review written)

The heading says it all really. Enviro phone offer you a great price but you don't get it because they come up up with every reason why your phone does not come upto standard. None of this is told to you in advance. Won't deal with them again a really big mistake. What is laughable is when they tell you you have another email address and you know you don't ......how sad is that eh Anyway make your own minds up.............good luck you'll need it… Read Full Review

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★☆☆☆☆

“Knocking off 20% of stated sell price ”

Written on: 19/10/2015 by Terry435 (1 review written)

Very disappointed in the service, sent my mobile in A1 condition and fully working. The testing provided stated it as faulty due to minor cosmetic wear and tear. Firstly this is not faulty and falls within the criteria of 'working condition'; secondly my phone was always in a case, therefore it had no cosmetic damage. This just seems like a something to knock off a considerable percentage of the stated price, in order to beat competitors. I am awaiting a response for them to validate their… Read Full Review

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★☆☆☆☆

“Downgraded with no recourse”

Written on: 18/10/2015 by Sb247 (1 review written)

One of my phone's was downgraded due to a 'broken back', however I had proof (date stamped photograph) of the phone before sending in Envirofone's packaging. No choice but to accept, as what would I do with a broken phone?! Ridiculous as it was their packaging which clearly isn't protective enough. Have sold iPads and iPhones through O2 before without a problem - would definitely suggest them over Environfone!… Read Full Review

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★☆☆☆☆

“Poor Customer Service and Mistruths”

Written on: 24/09/2015 by DBH357 (1 review written)

I am disgusted and dissapointed at the way the whole process has been. And I still do not have my payment after 5 weeks!! There web page promises a lot but delivers nothing. I sent my phones with proof of posting on 9th September - they claim they only recieved them on 16th informed me it would take 7 days to process payment (not what they claim on their site)paid it into the wrong bank a account and then after numerous calls stated it was my fault and if they couldn't retrieve the money I… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 04/06/2015 by Angryclient99 (1 review written)

AVOID AVOID AVOID I recently sent a Samsung Galaxy s3 smartphone to this company which I bought late last year. I didn't get on with it so sold it to Envirophone due to good reviews for that company, having firstly take a number of images to prove it was in perfect condition and securely wrapped. A number of days later I was shocked to get an email saying they were taking over £12 off the agreed price as it the chassis was cracked around the charging point , when I queried this they sent an… Read Full Review

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