Envirofone Reviews - www.envirofone.com

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“Wow”

Written on: 13/07/2014 by TateBarker49 (1 review written)

website offered 165 for iphone 5 16gb. once received they stated £16.50. Would not turn on and hardware fault. I left it in restore recovery mode to ensure all data was wiped. It turned on fine… Read Full Review

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“Thiefs!!!!!”

Written on: 07/07/2014 by Jag4444 (1 review written)

Sent my phone was trying to find Out what happen to it And I got told it was recyclw on money no email Nothing!!!!!!… Read Full Review

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“iphone 4s in very good condition”

Written on: 03/07/2014 by McGraw102 (1 review written)

went online to envirophone, claiming to give me £104 for my iphone 4s, so sent it away, got email saying it had a fault, no it didnt ? said it had a water mark in the charging bit, my phone never had or got near water, they only offer me £71 for a phone that was near mint condition, if you gave them a brand new phone they would find something wrong not to pay the full amount, will never send a phone again… Read Full Review

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“Do not use this company!”

Written on: 24/06/2014 by 92Roach (1 review written)

Envirophone claimed our phone was damaged, specifically on the screen. Their original quote was 120, but dramatically reduced it to under £20. When it was returned, the phone was checked by a professional and given a clean bill of health. We then sent it to Mazuma and they paid us the full price with no issues and very quickly. Please do not waste your time with this company… Read Full Review

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“the old water damage trick and then complain and they...”

Written on: 19/06/2014 by 213Burgess (1 review written)

the old water damage trick and then complain and they will scratch the phone for you!! if your are looking for service forget it !!… Read Full Review

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“Cons! Customer service terrible”

Written on: 19/06/2014 by Rcarter1 (1 review written)

Please use a other company. These deserve a visit from Matt alright from rogue traders. I sent in a fully working iPhone that has been replaced by Apple in the past because of the typical power button problems. So know that the this power button was working fine so when I received a email saying they had reduced the payment by half I was more the shocked when they told me the power button was faulty. I contacted them online and the chat was dropped as soon as the advisors home time came. Asked… Read Full Review

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“not great”

Written on: 09/06/2014

Not very good at all. My phone had general wear and tear and they offered my less then half the money so I had it returned and sent it to another company and got the full price for it! Not happy with this company and wouldn't recommend it… Read Full Review

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“Wouldn't trust them with my Mother in Law!”

Written on: 06/06/2014 by 96Berry (1 review written)

Offered £120.08, then on receipt reduced it to half, came up with some spurious defect saying a triggered water damage marker in the headphone port could become a problem in the future! So could using the phone! They said they would return the phone within 14 days! Will be taking legal action. DONT USE THEM, PLEEEASE… Read Full Review

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“First time using and will never use again...”

Written on: 27/05/2014 by AndrewMarkPhillips (1 review written)

I sent my iPhone 5 16GB off as they offered me the best price of £191 had an email today and within a minute of them receiving it they claimed there was a fault and that it had a pressure marked LCD... The phone was sent out in complete working order with no pressure marks, they wanted to give me £19. It is a complete laugh I have asked for it be returned, I know it was fine, I should of read the reviews here first. I will never use these again and would not recommend anyone using this… Read Full Review

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“Load of rubbish”

Written on: 25/05/2014 by Robinfisher01 (1 review written)

I wish I had read the reviews here first. Sent iPhone 4 8gb to them in full working order. I was offered a very reasonable price. Then was told it was 'water damaged'. As it has never been near water I was disappointed with their 'tests'. I am awaiting the phone back from them… Read Full Review

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“DISSAPOINTMENT”

Written on: 14/05/2014 by LIBBYLOOpy (1 review written)

I SENT MY PHONE IN PERFECT CONDITION THEY SAID IT WAS WATER DAMAGED OFFER WAS LOWERED JUST WOULD NOT RECCOMEND ENVIROPHONE TO ANYONE… Read Full Review

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“Wish i had read reviews on this company before using them!”

Written on: 08/05/2014

Envirophone's 'testing' service is appalling! Both my dad and I sent our iphone 4's to them (separately), both in v good condition and full working order. My dad got a message saying that testing had found considerable damage to the LCD screen and reduced his offer of £91 to £9. He wrote them a strongly worded email and insisted they either pay him the full amount or send the phone back, to which they offered to 'retest' the phone. They still claimed that the screen was damaged but now said… Read Full Review

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“Water damage ?”

Written on: 18/04/2014 by Newmanck288 (1 review written)

Was quoted £126 for my fully working iPhone 4S 64gb then a few days later I recieved an email a bit like many other people on here that it was faulty, due to water damage. The phone was only 4 weeks old and had also previously had it tested by carphone warehouse who ensured me it was fully functional . I then emailed enviro phone explaining this, I also asked them to pay me the £126 they originally quoted or return my phone . 3 weeks has passed and they are ignoring every email I have sent… Read Full Review

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“DO NOT USE ENVIROFONE”

Written on: 14/04/2014 by Putnam277 (1 review written)

Awful. Same as every other review on this website.. my phone is water damaged so we are making a counter offer etc etc... it takes 11 days to make the payment. … Read Full Review

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“Joke to say the least!”

Written on: 04/04/2014 by Lwinckles (1 review written)

I sent my iPhone 4s and was offered £121. The next day I received an email saying the screen was damaged and the price was cut to £18.10! The phone was in perfect condition and was in full working order. I am disgusted with this service and have asked for the phone to be returned!… Read Full Review

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“Avoid Like The Plague!!!!”

Written on: 20/03/2014 by kahpaydium (3 reviews written)

I made the terrible decision of using Envirofone to sell my HTC One Mini, a mistake I will never make again and I urge others to follow suit. I was happy with the price they quoted so sent off my 3 month old perfect condition phone to them in their packaging via the service they told me to. They received my phone the next day and instantly slashed the offer saying the phone was faulty, apparently a cracked chassis. Now I have a video to show that this was not the case when it was sent to… Read Full Review

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“avoid.still waiting for cheque after 2 weeks.they are...”

Written on: 12/03/2014 by ziDunlap245 (1 review written)

avoid.still waiting for cheque after 2 weeks.they are blaming royal mail.it does not take two weeks to deliver 2nd class… Read Full Review

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“Avoid at ALL costs!!!”

Written on: 06/03/2014 by Suzy1979 (1 review written)

Like many here - I wouldn't recommend them to my own worst enemy. I was offered £125 for my iPhone 4S 32GB, which upon their recommendation - I posted 'Special Delivery' at a cost of almost £7 (which I will never get back!). They received the phone quickly - I will give them that. They emailed me the same day they received the phone, with what I think was probably a pre-written blurb, that upon 'testing' the phone (I suspect by a bunch of spotty teenagers), they said it was 'water… Read Full Review

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“Avoid envirofone go elsewhere”

Written on: 04/03/2014

i recently sold an iphone 4s 32GB to envirofone, they intially gave me a value price of £120 after paying £7 to send it to them special delivery, they tested the phone (which i have had for well over 2years and works perfectly in every aspect) and they said it had water damage, this was indicated by a marker in the headphone socket, however the phone has never been water damaged and if you plug headphones in you hear the music playing perfectly. The revised price was £60... for a perfectly… Read Full Review

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Suzy1979's Comment

Written on: 06/03/2014

Same thing happened to me. I was offered £125 for my iPhone 4S 32GB, which upon their recommendation - I posted 'Special Delivery' at a cost of almost £7.

They received the phone quickly - I will give them that. They emailed me the same day with the same as you (probably a pre-written blurb), that upon testing the phone, they said it was 'water damaged in the headphone socket', which I believe to be complete BS. I was offered a revised price of £62, which I rejected. When I sent the phone off to them, there wasn't 1 mark, 1 scratch and it certainly wasn't water damaged, because it has never been near water or moisture. It was in mint condition and had been in a case since the day I got it. I had been using it until the day I posted it and the phone was only less than 18 months old.

I think it's obvious they are scamming customers, because they don't want to pay the full value of the phone. Reading this review site - I don't believe anyone has 'successfully' sold an iPhone through them, which suggests they are up to no good. I will be taking them to Trading standards, because something fishy is definitely going on with this company.

God knows what sort of condition my phone will return in after they have probably 'tampered with it'!

I had used them a couple of years ago with no issues, so didn't read any new reviews, but my god I wish I had.

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Nikkimaguire's Comment

Written on: 06/03/2014

Snap! I have had same issue today, offer went from £125 to £80 due to 'water damage.' My phone was in perfect working order, never had any damage, as good as new. Paid for the special delivery too. Still, not accepting the offer out of principle and will use Mazuma, as I have done many many times with no problem. Stay well clear of Envirophone!

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“Avoid this company!”

Written on: 03/03/2014 by AlinaAustin (1 review written)

I recently sent an IPhone 4 to Envirophone after being offered £53 from a rival company. I was quoted £76.02 but after testing was told there was some water damage (not visible by looking at it & not affecting the working of the phone). The revised price offered was £7.64!!!! For a working IPhone 4?!!! I found them to be speedy with this news but feel really cheated after using them some years ago and recommending them to friends. I don't know if this is a recent slide in the level of… Read Full Review

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