Envirofone Reviews - www.envirofone.com

★★★★★
4.6 / 5
8759
93.3% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“dont use envirophone - shop around ”

Written on: 18/09/2017 by nickcoops (1 review written)

i sent my device of a week ago, my device was in great condition and I know this as I had recently had the screen fixed, they offered me £100 on the website once they received it they changed my offer to £25 stating that the phone had screen damage and it was coming apart from the phone which is absolutely ridiculous as I have proof of photos of the phone before I sent it. they do not pay there original price and are making up or have damaged the phone to pay less as I have proof before it… Read Full Review

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★★☆☆☆

“Still no payment”

Written on: 12/09/2017 by asku77 (1 review written)

Staff were unhelpful, faster payment is a deceptive, as was told it has to be received and processed before 1pm for the faster payments even though my phone arrived at 6.30am .... how much earlier would they like it? Promise of payment by 5pm the following day and nothing arrived in my bank ...... still chasing them for money! Not happy!… Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 04/06/2017 by bmcg01 (1 review written)

Brought an unlocked phone (paying extra for it) for my son for my son for his holiday. He is ill at the moment with ME so relies on a phone a lot. We also brough extra service on his existing SIM card to use the phone as wifi hub. Phone arrived promptly but locked. After number of phone calls and e-mails we eventually received an unlock code 5 days later. No compensation offered and only a limited appology after mentioning ut. We will not use thrm again and would recimmend others don't either… Read Full Review

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★☆☆☆☆

“Shocking! Happy to take money but in no rush to return it!”

Written on: 09/03/2017 by Wright483 (1 review written)

Ordered an iPhone 7 from them.... took my £550 from me and then told me my order was flagged as fraud (my bank processed the transaction with no issue) and refused to send my phone. Still waiting for my money back from them! Customer service staff on the phone have attitude every time you call them making it out to be my issue!! Disgusting!… Read Full Review

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★☆☆☆☆

“Totally useless and incompetent - Money not received yet!!”

Written on: 21/12/2016 by Dannyc3338 (1 review written)

11 weeks,9 phone calls,3 'lost' cheques,4 failed bank transfers & still no payment! Totally unacceptable from what was once my preferred recycle provider… Read Full Review

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★☆☆☆☆

“unbelievably incompetent ”

Written on: 15/12/2016 by macrae245 (1 review written)

It took envirofone nearly 2 weeks to send the shipping envelops then another 9 days to ship the phone from Ireland to the UK. Emails where answered with a copy and paste job of their terms&conditions.money is still not in my account despite the promise to pay on the day the phone is received.Avoid them… Read Full Review

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★☆☆☆☆

“Disgraceful service - used to be V Good ”

Written on: 30/11/2016 by EnzoStanton125 (1 review written)

Sent in my iPhone 6 64G for the £195 recycle offer, report came back next day saying :- Major Device Damage : Screen Is Coming Away From Main Body Of Device. They offered only £48.75 As the phone was in perfect condition and only changed because I upgraded to an iPhone 7 ( I always take photo's before posting) I queried the report - CS explained they always say Major Device Damage and the screen was showing signs of lifting - sounded like an excuse. I requested a retest - call back promised… Read Full Review

Redtiley's Comment

Written on: 14/12/2016

Further update - phone was damaged when it was returned - I have photo's of before and after and damage is obvious on the returned phone but no damage is on original photo. When I contacted Envirofone CS they advised to claim against Royal Mail - biggest Sham I have ever seen - will keep updating when I have more info - I will not let this rest here - I am disabled and have the time on my side to follow this through

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★☆☆☆☆

“Rip off”

Written on: 05/09/2016 by Marenn21 (1 review written)

Sent my Samsung A3 after they quoted £34, perfect working order. Low and behold, when they received it, they said the back was cracked (which seems to be very common!!) They offered £22. I also sent a Sony Experia M of which they quoted £11 perfectly in working order. They received it in perfect order but said it was worth nothing once they received it. Would not use these again, they should be reported as being a total scheme… Read Full Review

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★☆☆☆☆

“Envirophone ”

Written on: 01/07/2016 by Holbeach (1 review written)

Sent my Galaxy s5 in perfect working order, price agreed £95. A few days later received a email saying the screen was damaged, new offer £20! Contacted envirophone but they would not give me any details. They returned my phone which I have now sold to another company for the same price with NO issues with the screen. They are dodgy, AVOID, would not recommend this company… Read Full Review

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★☆☆☆☆

“Don't use ”

Written on: 31/05/2016 by Chandler126 (1 review written)

Took over a month to confirm receipt of the phone didn't know whether phone was delivered or lost in the post… Read Full Review

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★★★★☆

“Very accommodating ”

Written on: 21/05/2016 by Leizal338 (1 review written)

They gave me time to send my device in and, as promised, gave me the price they quoted. I received regular updates and reminders but not so many that it became annoying. I would use them again. It was really easy to send the product off and I appreciated the free postage… Read Full Review

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★★★★★

“Brilliant service, as always”

Written on: 11/05/2016 by Aubreyl491 (1 review written)

Quick response to initial enquiry, envelope pack arrived promptly. Great price given for item with no quibbling. Money paid out quickly. Top rate service, always my first choice when selling old mobile gadgets! … Read Full Review

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★★★★★

“Easy and efficient”

Written on: 09/05/2016 by londonsaint (1 review written)

Very straightforward process - simply enter your device details and receive an immediate quote. If you then decide to proceed with the sale a paid envelope to send your device off will quickly be with you. All you have to do then is drop the package off at the Post Office, sit back and then as long as the phone passes testing, await your cash. Envirofone keeps you regularly updated so that you are always aware as to which stage of the process you are at. Impressive… Read Full Review

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★★★★★

“Spot on company”

Written on: 09/05/2016 by Nielsenll213 (1 review written)

This company saidand definitely delivered. I will use them again. Money was in my account on the day that they confirmed… Read Full Review

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★★★★★

“Quick, Simple, Easy”

Written on: 09/05/2016

Not quite money for old rope, almost as good. Money for old phone… Read Full Review

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★★★★☆

“More services needed but overall good service ”

Written on: 09/05/2016

I have sold my phones with you before. You are a good quick service. I could have got more money for my phone elsewhere an extra £10 or so but I chose to come to you. I have nothing to complain about. One thing that would be useful is if you would take accessories etc. I had a spare battery with my phone when I emailed you said you wouldn't take it. Given that I don't have the same phone anymore I have no use for this battery. It would be useful if you would take old chargers or battery's as a… Read Full Review

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★★★★☆

“Good service fast and efficient”

Written on: 07/05/2016 by 150Porter (1 review written)

Good service fast and efficient… Read Full Review

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★★★★★

“Fast and fair service”

Written on: 07/05/2016

Recycled two devices with Envirofone this time round. Other services may offer a slightly higher price, but the speed, reliability and trust I have in Envirofone's service made it a no brainier to use them. Great communication all the way through the transaction, and most importantly I received the full value offered. The only borderline negative point to note is the FOC Envirofone postage bag is only insured up to £50, so if you're recycling more valuable devices you will want to pay the… Read Full Review

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★★★★★

“Fantastic service and fast response ”

Written on: 06/05/2016 by Faith1963 (1 review written)

Great customer service on the phone, fast response to questions etc. Waited no longer than 5days from when I sent my old phone off to receive a payment into my account. I would definitely recommend to a family member/friend. They send you out the package to send your phone off, free of charge!… Read Full Review

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★★★★★

“So easy!”

Written on: 06/05/2016 by CarlaAtkinson (1 review written)

I found selling my phone so easy, it's really straight forward and very fast! I highly recommend envirofone to anyone wanting to sell an old mobile… Read Full Review

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