Talk Talk Broadband Reviews - www.talktalk.co.uk

★★★☆☆
3.0 / 5
57% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

“Absolutely disastrous!!! ”

Written on: 20/08/2014 by JuanWhite204 (1 review written)

Terrible customer service...Long wait on the line until you get to talk to a human being... they miss-sell the product to you... promise of new router that never arrives....Do NOT recommend Talk Talk to anyone...They should rebrand to Hell Hell!!!… Read Full Review

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“worst ever I,ve had with any company”

Written on: 18/08/2014 by Kane1967 (1 review written)

I took delivery of talktalk youview package phone/broardband tv 06082014 FIRST THEY DELIVERED THE WRONG ROUTER unable to connect to the TV Second router was the correct one. Now the fun starts they said I t could be set up by their engineer but it would be at least 9 days before he could come.They also said I could get my own engineer to fix the problem this I did at a cost of £55.oo wonderful I could now watch my television. Wrong watched it for about 2 hours then it was time for bed. Next… Read Full Review

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“nooooooooooo”

Written on: 14/08/2014 by maggiemay876 (1 review written)

awful. i paid £172 upfront for line rental. found out current supplier too expensive to leave while still in contract. rang talktalk thinking cancelling the transaction would be easy. 2 days of endless phonecalls to call centres constant emails nothing sorted. they will take weeks to refund the month. i will be lucky if i get it in a month. they want to send a check. a check who uses checks and they say it takes 10 working days just to send it. Avoid at all costs… Read Full Review

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“dreadful service and customer care rubbish”

Written on: 14/08/2014 by pixiemand (1 review written)

cheap for a reason you view hit and miss when there's a problem im put through to Africa or India to a call centre where someone desperately tries to help but after over an hour of frustrating conversation call ends usually with no resolution. when they want you to continue with their service a polite English based, couldn't be more helpful call centre representative calls and offers the moon on a stick… Read Full Review

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“A great way to get your money sucked up for bad service”

Written on: 10/08/2014 by salty123 (1 review written)

My partner and i signed up to talk talk about 2 and a half months ago,so far we have had 1 months worth of services from them as they sent us broken eqiupment, on my first call to them after waiting on hold for nearly an hour on hold from my mobile, was informed by a guy i could hardly understand that i was going to be charged £50 for a new box, despite wanting to use some foul language at the guy i just hung up cos the guy sounded misserable and i got the feeling he was getting some kind of… Read Full Review

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“Talktalk... happy to do nothing and charge you for it”

Written on: 08/08/2014 by plsm5882 (1 review written)

How to describe TalkTalk without having to ask the kids to cover their ears... well, it's almost impossible. I have had internet problems with them for months and all I ever hear is an Indian or Philippine person promising me all will be well once we have gone through some tests, for the millionth time, during this, my millionth call to them. If ever there was a company that make you want to smash up your computer and your phone, this is it! I have tried everything, writing to them, calling… Read Full Review

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“worst company ever”

Written on: 23/07/2014 by Anika66 (1 review written)

This entire company needs to be revamped customer service operatives who seem not to understand English ,rude line managers ,bills that are filled with surprises , disregarding customers reques , charged for 2 phone lines and only requested 1 , cancellations to my existing phone and broadband without my permission and the list goes on they are the worst company in the world please stay away you've been warned… Read Full Review

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“DO NOT GO WITH TALK TALK”

Written on: 23/07/2014 by zoeh22 (1 review written)

I joined talk talk about 3 weeks ago now since then i have had no internet connection at all, bear in mind a member of talk talk came out and fitted in for me, since them i have range up 13 time to complain and to see if they will fix the problem but they keep passing me back and for i fell like im going around in circals., they have already taken the first month payment out of my bank and are not whiling to pay it back! i do not recommend talk talk to anyone. i really don't know what to do :(… Read Full Review

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“NEVER NEVER NEVER AGAIN !!”

Written on: 22/07/2014

If I had read all the reviews about Talk Talk I would never of gone with them !! the signal is very slow and all they say is its the area I live in then why sell it to me if they can't guarantee the product ?? also the voucher they offer (£75) is only when you sign up as a new customer which I am but not don't have an existing line uhhh !! what's that all about… Read Full Review

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“A TERRIBLE MISTAKE”

Written on: 19/07/2014

I appear to have made a terrible mistake moving to TALKTALK! I moved to TALKTALK in June 2014. Although I was with AOL, my provider was BT, it was slow (4mb/s) but reliable, with few disconnections from 2000. I was persuaded to change to TT because the combined cost of phone and broadband was cheaper than BT, although, since TT had taken over AOL internet, it also seemed sensible to be with that supplier. I started to have intermittent internet problems about 3 weeks after I started with TT… Read Full Review

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“Nothing Nothing”

Written on: 14/07/2014 by leegoodhall (1 review written)

told me they had installed a new line even though the line was already in use before they switched me across. Failed to request MAC code resulting in disconnection charge from previous broadband supplier. Been without broadband now for 2 weeks and had 3 visits from an engineer who everytime tells me the problem is not inside the house, however everytime I ring Talk Talk they try to send another engineer and tell me if I miss him I'll be charged. Customer service is non existant, and if you… Read Full Review

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“Awful customer service from the off”

Written on: 09/07/2014 by Pitman007 (1 review written)

Recently moved house and my partner decided to stay with talk talk it was arranged with talk talk over 3 weeks ago for an engineer to fit a new line and set up the broadband. The date was arranged that an engineer would call yesterday 8.7.14 between 1:00 and 6:00 no engineer arrived after a family member had waited in all afternoon. We rang talk talk to ask what was happening. The operator in the line set up team seemed to be reading from a script and couldnt answer a straight question and… Read Full Review

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“DONT CONNECT WITH TALK TALK”

Written on: 07/07/2014 by TALKTALKISBAD (1 review written)

IM NOT EVEN GOING TO TELL U HOW BAD IT IS IM JUST GONNA DONT BUY IT!… Read Full Review

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“Talktalk! A terrible service on every level.”

Written on: 06/07/2014 by feistyone (1 review written)

Talk talk now have me bound by a contract until february which means if I leave them I have to pay a big penalty fee which I can't afford, but as soon as the time comes I will be leaving them. In the meantime I'm using social networking like twitter and facebook to warn everyone not to join them. Their customer service is awful and I don't actually think they are all that cheap either. I think it's wrong for any company to bully people into paying by direct debit, causing returned fees and… Read Full Review

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“Save your time, energy, money and headache ”

Written on: 02/07/2014 by linda210 (3 reviews written)

I just got set up with TalkTalk on the 30th of June. Since the set up I haven't been able to access wireless internet. The connection seems to be working with an ether cable, but not the wifi connection. I have spent two days dealing with their technical department in India, and they even acknowledge that there is a fault with the modem. Rather than saying they will send me a new faultless modem, they suggested to send over an engineer to fix the problem and charge me 50 Pounds for it. I have… Read Full Review

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“Problems from the very beginning.”

Written on: 26/06/2014 by KenleyReid (1 review written)

A truly terrible broadband provider. No wonder they can offer such a cheap service - they have very little staff to pay. A 'going live' date, along with router and small 8 page booklet is all that's provided, then it's up to you to get set up. Technical assistance and other helplines are non-existent, an online 'Talktalk community' exists instead. After 2 months I still haven't been able to set up a Talktalk email account with Windows Mail,yet I was able to set up an outlook.com account in… Read Full Review

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“So dissatisfied with their service”

Written on: 23/06/2014 by Samserpo (1 review written)

I've got contract with talk talk for more than two years and I'm so sorry to say that all that they care is money They just wanna charge the customers as much as they can I moved in to a new flat 4 months ago and I want to transfer my phone line to new address and I asked them to cancel my tv package as I haven't got aerial in my new place However unfortunately they are charging me for TV and when I asked them why ,I've been told that they have added tv to new address and you should pay for it… Read Full Review

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“talktalk groups are arwful and liars”

Written on: 21/06/2014 by pravesh (1 review written)

Talktalk is the worst company in uk. They are liars and fail to keep their promises. The staffs are incompetent and liars. When you complain in regards the service you have received they refused to hear your complain and despite they can see the issues they have caused they ignore the problem. please dear UNITED KINGDOM public if you wanted a better service and company who respect u and value u chose other company not talktalk… Read Full Review

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Nadim702005's Response to pravesh's Review

Written on: 22/06/2014

Thanks for your input
I had the same problems with Talktalk internet there are lots of hidden cost involved. Customer service is awful.

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“MOBSTERS”

Written on: 11/06/2014 by jchatboard (2 reviews written)

This company needs to revamp its customer service!!!!!! I used Talk Talk for just over five years, then due to re-development around my property, which was actually being knocked down for a new estate complex, I contacted Talk Talk to inform them that my property will be demolished and I was moving away to an area where Talk Talk was not available, therefore cancel my subscription. This was approximately a three months notice. Then around 15 months later I received a statement/invoice for… Read Full Review

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“Complete disaster...do not more to talktalk”

Written on: 10/06/2014 by paulhanley79 (1 review written)

What a complete waste of time. I moved from Sky to talktalk, or should I say I tried to move to talktalk. They took the payment and confirmed a date for the engineer. I got a letter stating that the number had rejected, so I called talktalk. The call centre is based overseas and the it is very hard to understand them, or for them to understand me. The guy on the phone eventually found my details and reassured me that everything was in order and the engineer would be out on the day. My wife… Read Full Review

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