Talk Talk Broadband Reviews - www.talktalk.co.uk

★★★☆☆
3.0 / 5
56% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

? Ask our helpful community of experts about this product or company
Talk Talk Broadband www.talktalk.co.uk - Ask a question now

Media Gallery for Talk Talk Broadband www.talktalk.co.uk

Talk Talk Broadband www.talktalk.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Cancelled Order due to poor Customer services”

Written on: 17/09/2014 by Joaquinz46 (1 review written)

Put order in - There was a problem with tracking my account, resulted in numerous emails / phone calls contact with service desk. They never even looked at the problem just gave stock answers not even relevant to the problem. They promised to get back rarely did and when they did I had to start from scratch explaining the problem. They could not even transfer me from one department to another, I had to re-phone and negotiate my way round there automated answer machine to get to the correct… Read Full Review

Visit talktalk.co.uk
Report this review

“Worst internet ever”

Written on: 16/09/2014 by zjHay483 (1 review written)

!!!!!this internet is the worst I have ever had . I cant even play a game for more than 10 minutes because of this horrific broadband. yea I agree the price is lower but it doesn't cover for the fact that the wifi and internet for this broad band is the wors ever. P.S nothing good all atrostious … Read Full Review

Visit talktalk.co.uk
Report this review

“Slow/Buffering/Dreadful!!!”

Written on: 15/09/2014 by Jovani177 (1 review written)

This is honestly the worst service ive ever had from anything ive ever bought! You cant watch the on demand as it buffers constantly, I have complained again and again and again and again, in fact I have complained that much im sick of complaining and to be honest am giving up after 9 months of complaining and getting told that the signal is ok....yh right! If the signal is good how comes nothing works properly? I have had the engineer out 3 times in 9 months (all due to faulty equipment)and… Read Full Review

Visit talktalk.co.uk
Report this review

“unreliable fiber optical broadband ”

Written on: 11/09/2014 by Daw_83 (1 review written)

I am very disappointed with TalkTalk. This is not the first time, when I was given misleading info. Unlikely, my bound with the 18 months contact, therefore, I cant leave :(. Be aware, that they cant be trusted in regards to the broadband speed!!… Read Full Review

Visit talktalk.co.uk

Loubee1974's Response to Daw_83's Review

Written on: 15/09/2014

I am having the same problem! :(

Reply to this comment

Loubee1974's Response to Daw_83's Review

Written on: 15/09/2014

I am having the same problem! :(

Reply to this comment

Loubee1974's Response to Daw_83's Review

Written on: 15/09/2014

I am having the same problem! :(

Reply to this comment
Report this review Read 3 Comments

“worst internet ever”

Written on: 25/08/2014 by Hassan144 (1 review written)

everyday the internet always cuts out and never works. Very unreliable and the worst internet i have ever used. It is also really slow… Read Full Review

Visit talktalk.co.uk
Report this review

“Absolutely disastrous!!! ”

Written on: 20/08/2014 by JuanWhite204 (1 review written)

Terrible customer service...Long wait on the line until you get to talk to a human being... they miss-sell the product to you... promise of new router that never arrives....Do NOT recommend Talk Talk to anyone...They should rebrand to Hell Hell!!!… Read Full Review

Visit talktalk.co.uk
Report this review

“worst ever I,ve had with any company”

Written on: 18/08/2014 by Kane1967 (1 review written)

I took delivery of talktalk youview package phone/broardband tv 06082014 FIRST THEY DELIVERED THE WRONG ROUTER unable to connect to the TV Second router was the correct one. Now the fun starts they said I t could be set up by their engineer but it would be at least 9 days before he could come.They also said I could get my own engineer to fix the problem this I did at a cost of £55.oo wonderful I could now watch my television. Wrong watched it for about 2 hours then it was time for bed. Next… Read Full Review

Visit talktalk.co.uk
Report this review

“nooooooooooo”

Written on: 14/08/2014 by maggiemay876 (1 review written)

awful. i paid £172 upfront for line rental. found out current supplier too expensive to leave while still in contract. rang talktalk thinking cancelling the transaction would be easy. 2 days of endless phonecalls to call centres constant emails nothing sorted. they will take weeks to refund the month. i will be lucky if i get it in a month. they want to send a check. a check who uses checks and they say it takes 10 working days just to send it. Avoid at all costs… Read Full Review

Visit talktalk.co.uk
Report this review

“dreadful service and customer care rubbish”

Written on: 14/08/2014 by pixiemand (1 review written)

cheap for a reason you view hit and miss when there's a problem im put through to Africa or India to a call centre where someone desperately tries to help but after over an hour of frustrating conversation call ends usually with no resolution. when they want you to continue with their service a polite English based, couldn't be more helpful call centre representative calls and offers the moon on a stick… Read Full Review

Visit talktalk.co.uk
Report this review

“A great way to get your money sucked up for bad service”

Written on: 10/08/2014 by salty123 (1 review written)

My partner and i signed up to talk talk about 2 and a half months ago,so far we have had 1 months worth of services from them as they sent us broken eqiupment, on my first call to them after waiting on hold for nearly an hour on hold from my mobile, was informed by a guy i could hardly understand that i was going to be charged £50 for a new box, despite wanting to use some foul language at the guy i just hung up cos the guy sounded misserable and i got the feeling he was getting some kind of… Read Full Review

Visit talktalk.co.uk
Report this review

“Talktalk... happy to do nothing and charge you for it”

Written on: 08/08/2014 by plsm5882 (1 review written)

How to describe TalkTalk without having to ask the kids to cover their ears... well, it's almost impossible. I have had internet problems with them for months and all I ever hear is an Indian or Philippine person promising me all will be well once we have gone through some tests, for the millionth time, during this, my millionth call to them. If ever there was a company that make you want to smash up your computer and your phone, this is it! I have tried everything, writing to them, calling… Read Full Review

Visit talktalk.co.uk
Report this review

“worst company ever”

Written on: 23/07/2014 by Anika66 (1 review written)

This entire company needs to be revamped customer service operatives who seem not to understand English ,rude line managers ,bills that are filled with surprises , disregarding customers reques , charged for 2 phone lines and only requested 1 , cancellations to my existing phone and broadband without my permission and the list goes on they are the worst company in the world please stay away you've been warned… Read Full Review

Visit talktalk.co.uk
Report this review

“DO NOT GO WITH TALK TALK”

Written on: 23/07/2014 by zoeh22 (1 review written)

I joined talk talk about 3 weeks ago now since then i have had no internet connection at all, bear in mind a member of talk talk came out and fitted in for me, since them i have range up 13 time to complain and to see if they will fix the problem but they keep passing me back and for i fell like im going around in circals., they have already taken the first month payment out of my bank and are not whiling to pay it back! i do not recommend talk talk to anyone. i really don't know what to do :(… Read Full Review

Visit talktalk.co.uk
Report this review

“NEVER NEVER NEVER AGAIN !!”

Written on: 22/07/2014

If I had read all the reviews about Talk Talk I would never of gone with them !! the signal is very slow and all they say is its the area I live in then why sell it to me if they can't guarantee the product ?? also the voucher they offer (£75) is only when you sign up as a new customer which I am but not don't have an existing line uhhh !! what's that all about… Read Full Review

Visit talktalk.co.uk
Report this review

“A TERRIBLE MISTAKE”

Written on: 19/07/2014

I appear to have made a terrible mistake moving to TALKTALK! I moved to TALKTALK in June 2014. Although I was with AOL, my provider was BT, it was slow (4mb/s) but reliable, with few disconnections from 2000. I was persuaded to change to TT because the combined cost of phone and broadband was cheaper than BT, although, since TT had taken over AOL internet, it also seemed sensible to be with that supplier. I started to have intermittent internet problems about 3 weeks after I started with TT… Read Full Review

Visit talktalk.co.uk
Report this review

“Nothing Nothing”

Written on: 14/07/2014 by leegoodhall (1 review written)

told me they had installed a new line even though the line was already in use before they switched me across. Failed to request MAC code resulting in disconnection charge from previous broadband supplier. Been without broadband now for 2 weeks and had 3 visits from an engineer who everytime tells me the problem is not inside the house, however everytime I ring Talk Talk they try to send another engineer and tell me if I miss him I'll be charged. Customer service is non existant, and if you… Read Full Review

Visit talktalk.co.uk
Report this review

“Awful customer service from the off”

Written on: 09/07/2014 by Pitman007 (1 review written)

Recently moved house and my partner decided to stay with talk talk it was arranged with talk talk over 3 weeks ago for an engineer to fit a new line and set up the broadband. The date was arranged that an engineer would call yesterday 8.7.14 between 1:00 and 6:00 no engineer arrived after a family member had waited in all afternoon. We rang talk talk to ask what was happening. The operator in the line set up team seemed to be reading from a script and couldnt answer a straight question and… Read Full Review

Visit talktalk.co.uk
Report this review

“DONT CONNECT WITH TALK TALK”

Written on: 07/07/2014 by TALKTALKISBAD (1 review written)

IM NOT EVEN GOING TO TELL U HOW BAD IT IS IM JUST GONNA DONT BUY IT!… Read Full Review

Visit talktalk.co.uk
Report this review

“Talktalk! A terrible service on every level.”

Written on: 06/07/2014 by feistyone (1 review written)

Talk talk now have me bound by a contract until february which means if I leave them I have to pay a big penalty fee which I can't afford, but as soon as the time comes I will be leaving them. In the meantime I'm using social networking like twitter and facebook to warn everyone not to join them. Their customer service is awful and I don't actually think they are all that cheap either. I think it's wrong for any company to bully people into paying by direct debit, causing returned fees and… Read Full Review

Visit talktalk.co.uk
Report this review

“Save your time, energy, money and headache ”

Written on: 02/07/2014 by linda210 (3 reviews written)

I just got set up with TalkTalk on the 30th of June. Since the set up I haven't been able to access wireless internet. The connection seems to be working with an ether cable, but not the wifi connection. I have spent two days dealing with their technical department in India, and they even acknowledge that there is a fault with the modem. Rather than saying they will send me a new faultless modem, they suggested to send over an engineer to fix the problem and charge me 50 Pounds for it. I have… Read Full Review

Visit talktalk.co.uk
Report this review
overview
talktalk.co.uk