Talk Talk Broadband Reviews - www.talktalk.co.uk

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3.0 / 5
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  • Speed Consistency

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Latest Reviews

“no one speaks english and wifi n tv box doesn't work”

Written on: 27/03/2015 by Porterd69 (1 review written)

Wifi drops rvery too minutes sat on phone nearly everu week trying to get it to work rubish english do not have a clue what im om about t box never worked fron day one house phone always crackles rubish stay away… Read Full Review

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“Left hand doesn't know what the right hand is doing!!”

Written on: 22/03/2015 by genuineold-timereviewer (1 review written)

I have supposedly changed my contract details with TalkTalk, having decided to stay with them against my better judgement. Very BAD decision!!! They are incapable of sending me a bill that bears any relation to the agreed contract. I have rung on numerous occasions, and been held waiting for ages while they put me on to different people, none of whom have any idea of what contract I have. Sometimes they have been quite rude. I thought after the last marathon session I had, that it would all be… Read Full Review

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“Don't do it”

Written on: 21/03/2015 by bombeeny1 (1 review written)

If you value your time and sanity do not sign up for talk talk don't be fooled by the sales UK team as once you've signed up the customer service and ability to resolve basic issues...like being connected is non existent. .nobody takes ownership passed on from dept to department fill in the blank as thick as pig #@#@… Read Full Review

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“WHAT A BUNCH OF INCOMPETENTS! AVOID”

Written on: 18/03/2015 by Ttareshite (1 review written)

what more can i say?? if you enjoy spending your days without internet or phone but still being chareged, they send engineers out that you have to pay as its never there fault its always the customers......ITS a scam and swindle people charge you for this and that and they let there indian call centers take the brunt of the complaints although they cant do anything to help you accept send an engineer thats costs you avoid like the plague and do yourself a fav pay a wee bit more for quality… Read Full Review

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“The worst in 20 years of surfing”

Written on: 15/03/2015 by Matt2112 (1 review written)

TALK TALK Broadband. Issues started over 18 months ago. Pretty much as soon as we signed up to their unlimited version. For the past 12 months we generally get around 24 to 60kb speeds. Yes that's right around what we used to get with a 56k modem. Despite multiple phone calls they only seem capable of restarting the router remotely. Something I've been having to do daily just to get a little more speed. Whenever they have said that they've fixed it we get around 6mb for around 24hours. I would… Read Full Review

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“£50 CONNECTION CHARGE”

Written on: 11/03/2015 by golfcranky (0 reviews written)

I have been with Talktalk for MANY years. Fibre came to our village last week so I thought I would trial it FREE as the advert said. I contacted customer services to be told the "FREE" trial would cost £50.00 for an engineer to connect my "FREE" six month trial package. I have found a company that can offer me a GENUINE free trail when my contract expires, I shall move to them… Read Full Review

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“Beware of deception ”

Written on: 10/03/2015 by Allan435 (1 review written)

Don't join thinking you're getting value for money. You will eventually end up paying much more in total than you can imagine My account charges kept increasing ever so slightly every month since joining till near the end of the year contract I was paying nearly double what I was originally promised. None of this was stated in the T&Cs either. God help you if you mention leaving: they will CHARGE YOU LIKE CRAZY EVEN IF IT'S PAST YOUR CONTRACT PERIOD all sorts of things that are not in the… Read Full Review

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“Getting better by far!!!!”

Written on: 08/03/2015 by thunderbird55 (3 reviews written)

I previously had been with Talk Talk but continually encountered such bad customer care issues with overseas call centre staff that I decided to leave the contract. After being back with them for 3 months this time, I was very apprehensive about how my first dealing with a Talk Talk call centre would turn out and I was dreading it. My broadband had been running slower than I liked when all appliances were running via the router, I then decided to upgrade to Fibre Broadband, I was prepared to… Read Full Review

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“WORST SERVICE IVE EVER HAD”

Written on: 08/03/2015 by Jamall1984 (1 review written)

I HAVE BEEN WITH TALKTALK FOR ABOUT 3 YEARS.TRIED TO CANCEL OMCE BUT WAS CHARGED A LARGE AMOUNT OF CANCELLATION FEE. I KEPT THINKING OKAY ITS THE CHEAPEST AS COMPARED TO OTHER SERVICES SO I KEPT WITH IT DESPITE MOVING HOMES AND ALL. TODAY IVE JUST HAD ENOUGH OF IT. CUSTOMER SERVICE IS VERY POOR. I CLEARLY CANCELLED MY ACCOUNT LAST MONTH BUT WAS STILL CHARGED THIS MONTH. RANG UP TODAY AND WAS TOLD OTS STILL ACTIVE. NOW U GET TRANSFERRED FROM PERSON TO PERSON SAYING THE EXACT SAME THING BUT… Read Full Review

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“Talk Talk better known as Texts Texts ”

Written on: 06/03/2015 by pawprod (1 review written)

After 12 years with Talk Talk I have finally change my broadband/telephone supplier, I had a problem with my broadband for over 3 weeks, the procedure for reporting problems is through a automated system which, after being put on hold,I eventually spoke to a person who had a problem with the English language, this is TTs stage 1 which employ staff with very limited skills, after many more phone calls you may be lucky and reach TTs stage 2 they speak better English but appear not to understand… Read Full Review

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“cheat under the pretence of cheap”

Written on: 23/02/2015 by 102White (1 review written)

Appalling, very low standards service, careless, nonsense and irritating customer service that aims to satellite you forever around first line support answering to everything with reciting repetitive set answers without ever intending to find a real solution to your problems. The worse thing is that this is the policy of Talk Talk company itself not the odd chance of a bad adviser in particular because all the ones I came across were acting under the same conduct code. These last months I have… Read Full Review

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“Poor all round”

Written on: 21/02/2015 by khanstew (2 reviews written)

Have been a TalkTalk customer for nearly 14 years and recently we upgraded to Fibre Optic and their New Super Router in January this Year. We have had problems in the past but they have always eventually been sorted. This time however that has not been the case. Despite reporting the fault with the telephone lone and Broadband speed at the same time, the only thing that has been repaired is the phone line. The broadband speed has been as low as 4.13Mbps and as high as 29 Mbps which is… Read Full Review

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“talktalk run by cocks”

Written on: 03/02/2015 by MeadowMunoz (1 review written)

Had a uasage limit on my account of £15 i recieved a monthly bill of £550! when i had a sim only contract of £5 a month. apparently the limit is not a cap and yet in the dictionary a limit on a credit card is when you cannot exceed the stated amount. beware dont sign up for hell… Read Full Review

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“Shambolic”

Written on: 02/02/2015 by Caronlydon (1 review written)

This is the first time I've ever had such appalling customer service that I've written a review to vent about it and warn others not to sign up for it. Since attempting to purchase a broadband contract with Talk Talk I've had 2 failed 'go live dates', 1 engineer appointment cancelled, another turn up but not activate the line, incorrect correspondence from TalkTalk, both via email and over the phone, and failure to reply to my email and request for call back. Then they cancelled my order. So, 6… Read Full Review

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“NO! Customer service at all”

Written on: 25/01/2015 by IssacPuckett (1 review written)

My Father who was with them for many years was transfered from Tiscali to talk talk. When he recently died both myself and my sister contacted their INDIAN call center. What a terrible time we had. They just had held us on endless phone calls for hours. Nothing was sorted out and they maintained that we had to pay right up to the end of the claimed yearly contract. Although they could not give us any details of their so called contract. My Father had been with them for many years. Their… Read Full Review

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“House Move”

Written on: 19/01/2015 by onthecorner1 (2 reviews written)

We are moving house in 3 weeks 7th February 2014. Yesterday 18th January 2014 - Sunday - mid-day my wife phoned TALK TALK requesting a transfer of the present service and a new connection. This was swiftly arranged via their home-move department. Great …… we were happy with the arrangements that had been made!! Spoke too soon…. Before we sat down for dinner ……… our happiness had been thwarted by frustration and weariness. Within 2 hours of the above request and totally… Read Full Review

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“sorted and finally happy again”

Written on: 18/01/2015 by melgina (4 reviews written)

I have been with talktalk aol for 17yr and have never had to complain till Novemaver last year.This started a nightmare 10 weeks with customer service. I have always been happy with the company but after changing contract in Nov everything went wrong. I finally emailed the CEO of the company and she emailed back immedietly and the next day someone from complaints rang me and sorted it all out. Thank you for your help and for the generous discounts applied to my account. I am also impressed that… Read Full Review

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Buds68's Response to melgina's Review

Written on: 04/03/2015

Hi if possible can you give me CEO email please, as im getting nowhere with the customer service agents.Thanks in advance.

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“sorted and finally happy again”

Written on: 18/01/2015 by melgina (4 reviews written)

I have been with talktalk aol for 17yr and have never had to complain till Novemaver last year.This started a nightmare 10 weeks with customer service. I have always been happy with the company but after changing contract in Nov everything went wrong. I finally emailed the CEO of the company and she emailed back immedietly and the next day someone from complaints rang me and sorted it all out. Thank you for your help and for the generous discounts applied to my account. I am also impressed that… Read Full Review

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“Talk Talk ( beware of false promises) terrible service”

Written on: 16/01/2015 by Giuliana116 (1 review written)

My Father age 82 signed up to Talktalk early december and the deal seemed ok, an egineer was booked to come out and install phone, braodband, TV for 24th Dec, no engineer turned up, he contacted them again between xmas and new year and they said no record of engineer booking allthough he has email to prove this, they then say its an easy set up do it yourself, fine only trouble was no TV box! after eventually receiving the TV box 3rd Jan and set up by myself everything ok for 3 hours then the… Read Full Review

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“connection problems and difficult to deal with”

Written on: 06/01/2015 by SarahMichelle87 (4 reviews written)

initially talktalk appeared to offer great value for money compared to other providers, they also promised to have our internet set up within a week which was attractive. when the pack arrived in the post we had issues with the router - initially it was ok, and then every morning the internet connection would drop and could only be remedied by resetting the router. if you find yourself in a position where you need to contact the customer service team then you're unlucky - the phone menu is… Read Full Review

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