Talk Talk Broadband Reviews - www.talktalk.co.uk

★★★☆☆
2.9 / 5
3194
56% of users recommend this
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  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

“DON'T waste your time or money USELESS”

Written on: 01/08/2015 by Malone172 (1 review written)

talk talk are a COMPLETE waste of time and money. Never resolved anything properly in 18 months (AND THAT IS AFTER CONSTANT ON GOING ATTEMPTS TO FIX THINGS) At present a telephone line you can hardly hear on when talking and internet speed of less than 1.0 (IN THIS DAY AND AGE - ARE YOU SERIOUS) - the price is the same when they KNOW they cannot provide the speeds you are paying for 5 miles from the exchange managed to swap our telephone line to cable phone number for 4 days. numerous times… Read Full Review

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“Average Internet, Dodgy company”

Written on: 24/07/2015 by 447Abbott (1 review written)

customer service in some random asian country, near enough every time i call i get lied to or hung up on, im moving house so i have to start a whole new 18month contract on the same deal (£26 per month)and i cant have the same deal as new customers which is exactly the same price but includes a whole bunch more, basically they try hard to gfet you to be a customer and then when you are a customer, they dont care about you, everytime ive had to renew my contract, i get a short letter about 1… Read Full Review

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“Most appauling customer service ever encountered”

Written on: 11/07/2015 by abbottw (1 review written)

After paying a bill in March by automated service the company disputed payment. We spoke to our bank who said it had been paid. We sent bank statements twice and a bank reference number to no avail.They cut me off for 5 days without notice and after a barrage of abuse from them about payment have now referred us to a debt collecting agency.. To anyone out there PLEASE DO NOT SIGN UP WITH THEM. I have now written to chief exec in desperation. Next step is fraud team at the bank. That money went… Read Full Review

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“Service for vip customers, THANKS”

Written on: 10/07/2015 by JonahBroussard25 (1 review written)

After being over 4 years talktalk customer, didn't expect that they could do it something like that. I was moving my home to new build house. Spoke with talktalk customer service about changing address, been told they need 10 days for escalating. Phone them after 10 days - said need another 10 days, phoned them again after 10 they said again 10 days. Finally after about 30 days phoned them again and they said - sorry we cant provide you broadband!!! Wow great news! a was waiting for them so… Read Full Review

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“Worse internet provider ever”

Written on: 04/07/2015 by paulva4ssw0rdluta (1 review written)

From over charging to bogus claims about them fixing our internet, a year with Talktalk was like a year in hell. Horrible customer service, very intermittent service which cannot be relied upon, and a generally bad service. Please do not think that the couple of pounds you are saving is worth it, talktalk will rack up your phone bill while talking to the plethora of incompetent staff to the point where you are losing money… Read Full Review

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“Worst customer service I have EVER experienced”

Written on: 30/06/2015 by 386Tennant (1 review written)

I have NEVER in my life experienced this level of ineptitude. 4 weeks we've been waiting since our initial appointment. The service is still not working. All they do is read off a script, and the departments do zero communicating with one another. Also any details we have expressely asked them to make a note of in order to expediate any further calls, were ignored and not inputed on numerous occasions, resulting in over 3 hours on the phone explaining the situation over and over again. DO NOT… Read Full Review

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“Stay well away”

Written on: 28/06/2015 by AngieFox286 (1 review written)

Signed up with Talk Talk broadband phone & TV. After fault developed where I was unable to receive free view channels called customer services and endured an approx 45 minute call running through as series of tests to no avail. Was advised a wait for it 'Bright Sparks Engineer' needed to visit to identify the problem. Not so bright spark turned up and ran through the same tests I had gone through with customer services on the phone with one additional test of using a different you view box, his… Read Full Review

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“hopeless service”

Written on: 27/06/2015 by AlfredoFinch (1 review written)

after a good service for six years I moved house and paid the final bill.4months later a debt collector letter arrives claiming non payment.sent in a copy of the cheque and thought that was the end .but then a different debt collector letter. another cheque copy sent.but now yet a third company claiming non payment...tried to contact talktalk and after speaking to the call centre achieved nothing at all....totally useless...my bank took seconds to find the cheque but talktalk unable to or just… Read Full Review

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“Fibre upgrade = no internet”

Written on: 26/06/2015 by AliceWhite (1 review written)

Talk talk promised a superfast upgrade for me as an existing customer but the result was that I lost my internet service altogether. It is over a week now and they cannot tell me when they will solve the problem. It affects all AOL customers who upgrade. The network authentication code does not work. They are not able or willing to reinstate my previous broadband. They are selling a service that does not work. I am canelling my order and switching to another provider… Read Full Review

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“Steer clear!”

Written on: 20/06/2015 by thepennydrops (2 reviews written)

I've heard it asked 'why are people in the UK so angry and rude?' Well, here's why. Having signed up with talktalk 6 months ago (when I spoke to a British person in the UK) I made it clear that I was in temporary accomodation and would be moving again in 6 months time. "No problem at all," I was told. "You can simply take your talktalk contract with you to the next house." Well, here we are 6 months on, about to move house. I rang talktalk to let them know. First, I was put through to… Read Full Review

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“connection charge hefty”

Written on: 19/06/2015 by Noray135 (1 review written)

ordered talktalk over the phone was told connection charge would be less due to increse my monthly broadband charge, found out not the case luckly its 12months and not 18months cancled and paying contract off in installments, better to internetter but have not to have interneted!?… Read Full Review

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“Terrible Terrible Teribble”

Written on: 18/06/2015 by Edd209 (1 review written)

I was with talk talk for about a year . We moved to them as they are very well priced , please do not be fooled by this as there service is incredibly poor. Not only are there products substandard ( the items are all very cheap looking and as for the Tv it is so slow you feel like throwing it through the window as it takes 10 seconds just to go up a channel ) Then we had a problem on our line and called them to get it fixed , no problem at first and we had an engineer out who diagnosed the… Read Full Review

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“compalatin”

Written on: 14/06/2015 by Kehoe93 (1 review written)

Iam not happy about the talk talk because none have had responsibility in the talk talk .The person who gives you offer and then charge you… Read Full Review

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“Worst customer service ever”

Written on: 31/05/2015

New customer - Phone line didn't work, they cancelled engineer who was due to come, was basically told to fix it myself by getting a screwdriver and opening phone socket cover, before they finally got it working. Charged for week it did't work after being told I wouldn't. Offered 85p in compensation and when I refused this I was shouted at over the phone by so called customer service reps. Asked to be put through to cancellation who kept insisting I couldn't cancel until the CEO contacted me… Read Full Review

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“appalling”

Written on: 27/05/2015 by wendy12345 (2 reviews written)

Having just received my final bill I am writing to complain, and advise that I will not be paying the outstanding amount due. During my most recent conversation with one of your customer service advisors on 24th April it was agreed with your customer service manager Mr Kisentensamy that the outstanding amount due was unreasonable and that a credit would be applied to the bill.  I was reassured that there would be no outstanding balance due and that I had no need to be concerned about the… Read Full Review

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“Total rubbish broadband”

Written on: 18/05/2015 by 46Penn (1 review written)

We have been with Talktalk for broadband and phone for six months today and have never had stable internet for more than a few days at any one time, usually only have it for a very short time. Reported at least fifty times and had three routers, settings been changed too many times to remember, had an engineer visit and issues still not resolved. Over the last two weeks only had internet for a maximum of one hour per day. This is a service which we are paying for and not receiving. Now… Read Full Review

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“Dreadful”

Written on: 17/05/2015 by keefus (8 reviews written)

Was unwise to be sucked in to one of their ever present promotional deals for new customers. You then discover, whilst being locked into an 18 month contract, that TalkTalk are one of the worst price increasers in the industry. Just received notice of a second price increase in 15 months. What prompted me to write this review however was that it coincided with the second fault in 12 months with my broadband and this is where you have the delight of interacting with the Indian call centre. When… Read Full Review

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“Lucky ESCAPE”

Written on: 12/05/2015 by Pierre437 (1 review written)

I had recently decided to take out a Talk talk broadband,telephone and TV offer that had been on the radio and television. I was posted a router, that although I had received various mobile texts it had not arrived. I rang the customer care "team", I use team in the lightest comment as they were more than useless !! I was told that the router had been delivered to my local post office, I asked the adviser were they sure it hadn't gone to the local post office sorting office as they thought an… Read Full Review

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“Greedy company”

Written on: 07/05/2015 by davidzinkin (1 review written)

My TalkTalk broadband had crawled to a near halt (not uncommon)I asked for an engineer to visit. Two days later I got a text from Talk Talk saying the problem had been solved. A few days late an engineer still turns up to tell me there is nothing more he can do. TalkTalk charge me £65 for this visit and refuse to refund money.The process of asking for a refund was itself a nightmare as their customer service is appalling… Read Full Review

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“Talk Talk are DIRE”

Written on: 05/05/2015 by Helena985 (1 review written)

Their connectivity is terrible. Our broadband service dropped out several times every day. This was supposedly "resolved" by spending an hour at a time on the phone to the technicians, yet the problem continued. They then tried to sell me fibre optic broadband, at extra cost, obviously. When I had had enough and left I was told I would not have to pay an early cancellation fee. Since then (Dec 2014) I have been in dispute with them over this, with them adding late payment fees and sending the… Read Full Review

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