Talk Talk Broadband Reviews - www.talktalk.co.uk

★★★☆☆
3.0 / 5
56% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

“NO! Customer service at all”

Written on: 25/01/2015 by IssacPuckett (1 review written)

My Father who was with them for many years was transfered from Tiscali to talk talk. When he recently died both myself and my sister contacted their INDIAN call center. What a terrible time we had. They just had held us on endless phone calls for hours. Nothing was sorted out and they maintained that we had to pay right up to the end of the claimed yearly contract. Although they could not give us any details of their so called contract. My Father had been with them for many years. Their… Read Full Review

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“House Move”

Written on: 19/01/2015 by onthecorner1 (2 reviews written)

We are moving house in 3 weeks 7th February 2014. Yesterday 18th January 2014 - Sunday - mid-day my wife phoned TALK TALK requesting a transfer of the present service and a new connection. This was swiftly arranged via their home-move department. Great …… we were happy with the arrangements that had been made!! Spoke too soon…. Before we sat down for dinner ……… our happiness had been thwarted by frustration and weariness. Within 2 hours of the above request and totally… Read Full Review

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“sorted and finally happy again”

Written on: 18/01/2015 by melgina (4 reviews written)

I have been with talktalk aol for 17yr and have never had to complain till Novemaver last year.This started a nightmare 10 weeks with customer service. I have always been happy with the company but after changing contract in Nov everything went wrong. I finally emailed the CEO of the company and she emailed back immedietly and the next day someone from complaints rang me and sorted it all out. Thank you for your help and for the generous discounts applied to my account. I am also impressed that… Read Full Review

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“sorted and finally happy again”

Written on: 18/01/2015 by melgina (4 reviews written)

I have been with talktalk aol for 17yr and have never had to complain till Novemaver last year.This started a nightmare 10 weeks with customer service. I have always been happy with the company but after changing contract in Nov everything went wrong. I finally emailed the CEO of the company and she emailed back immedietly and the next day someone from complaints rang me and sorted it all out. Thank you for your help and for the generous discounts applied to my account. I am also impressed that… Read Full Review

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“Talk Talk ( beware of false promises) terrible service”

Written on: 16/01/2015 by Giuliana116 (1 review written)

My Father age 82 signed up to Talktalk early december and the deal seemed ok, an egineer was booked to come out and install phone, braodband, TV for 24th Dec, no engineer turned up, he contacted them again between xmas and new year and they said no record of engineer booking allthough he has email to prove this, they then say its an easy set up do it yourself, fine only trouble was no TV box! after eventually receiving the TV box 3rd Jan and set up by myself everything ok for 3 hours then the… Read Full Review

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“connection problems and difficult to deal with”

Written on: 06/01/2015 by SarahMichelle87 (4 reviews written)

initially talktalk appeared to offer great value for money compared to other providers, they also promised to have our internet set up within a week which was attractive. when the pack arrived in the post we had issues with the router - initially it was ok, and then every morning the internet connection would drop and could only be remedied by resetting the router. if you find yourself in a position where you need to contact the customer service team then you're unlucky - the phone menu is… Read Full Review

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“Very poor internet”

Written on: 28/12/2014 by wnHorton474 (1 review written)

Although we don't pay for an unlimited package (you get better from other companies) I would expect that my internet wouldn't be immediately throttled the minute I start using it. Averaging around 2 mbits/sec then dropping to 0.5 is atrocious for an ISP in this modern day. Basic internet from other companies will see an average of around 20 with the new fibre optic being around 80. The customer service is terrible and unreliable just like the connection and any problems could take weeks to fix… Read Full Review

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“free view not”

Written on: 17/12/2014 by slWiley1966 (1 review written)

Coming from sunny Barlic,,,free view is rubbish but we got all the demand stuff.I thought i was doing right when we picked talk talk 70 free view channel. great.... NOT IN Barlic{Barnoldswick} get 40 channels. Been told only way to get more is free sat and dish and put a different post code in . NO ONE SAID Till you signed up for 12 months that the area was poor for free view.. theres nothing to watch but repeats any way… Read Full Review

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“Very Bad”

Written on: 15/12/2014 by Mohammed12311 (1 review written)

I have been with them for over 8 years. They don't do any discounts for there long time customers. They always change the bill and when you call them they don't help; there call center is in india so what do you expect! The contract that I had with them was a 'fixed' contract....the price increased by £7. When you call them they have no idea that it increased and they give you some stupid reasons as to why it increased. Also, there connection isn't reliable at all! Overall very bad!… Read Full Review

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“Nightmare company customer service discusting”

Written on: 02/12/2014 by clairewoods2010 (1 review written)

I recently tried to book broadband with talk talk. I wanted to keep my landline number and just have the high speed broadband. They advised I couldn't keep my landline number. I called back to change the order as my provider told me I could keep my number and they passed me from department to department advising I couldn't keep my number, which wasn't true. They cut me off twice and I found it difficult to understand the accent in the call centre. They kept taking my details every time they… Read Full Review

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“Talk Talk ”

Written on: 30/11/2014 by Alonsor432 (1 review written)

I wish looking at the title. You try and talk to someone India about a problem is like talking to a plank of wood. They do not listen to what you have to say to Resolve the problem they do not even listen to there own engineers. I Have moved house. Had to change my telephone number Because. They wood not let me take it with me witch makes it hard work from the start when you are using your phone for a business. Was on a Fast internet service when I left… Read Full Review

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“Talk? Did you say talk?”

Written on: 17/11/2014 by eddiemarsden (19 reviews written)

Heavens! I'd expected of few bad reviews for this provider but was astonished when I saw how many there are. A few years ago I transferred to TalkTalk from Tiscali who, I have to say, I'd had no problems with. In a fairly short time I lost my telephone and internet connection and when I called customer services I spoke to a very rude chap who was not the slightest bit interested, was entirely unhelpful and had he been in the room with me I would haved floored him. He told me that my problems… Read Full Review

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Eddiemarsden's Response to eddiemarsden's Review

Written on: 17/11/2014

I forgot to mention - TalkTalk recently me sent me a new router. It didn't take long for that to pack up, so I went back to my old one. I think that the new one was supposed to improve my Internet Experience. Oh how we laughed.

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“Awful”

Written on: 11/11/2014 by Thurstondq150 (1 review written)

We pay for the fastest fibre optic they offer, 76MB, we have been with them for over 12 months. At the time of the subscription we had an operator on the line who told us after "checking " the line that we would be getting 66 MB /sec..... well fair enough it sounded close enough so we joined. To this date we have never had over 35MB /sec, their own speed test indicates 33MB / sec as the fastest speed we ever got... to be honest we would be happy with 30 ish, most of the time the internet is… Read Full Review

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“Terrible broadband ”

Written on: 08/11/2014 by RayneBaldwin469 (1 review written)

I have had a lot of trouble with talk talk broadband! They have sent me letters to pay things that I haven't been using! My phone stopped working, my tv and wifi also stopped working for days! They let me get a early contract release and then they still pay me payments that have to be made. I phoned them up and I got put into hold for 3 hours to speak to a managr after speaking to two other members of staff which weren't any help to me at all. The person whom was on the phone did not speak… Read Full Review

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Elorac123's Comment

Written on: 22/12/2014

Please lets keep this going Talk talk are rubbish and as I told them over the phone just money grabbing B@s they do not listen and if you have a problem god help you, I am willing to go to court over their non provison of broad band and getting their bills wrong

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“Third Rate, Unhepful,Uninterestd”

Written on: 03/11/2014 by Johanu203 (1 review written)

When trying to get my poor quality Broad band fixed,I was offered an upgrade , but at a price. When I stated I thought the fault was with my router, I was told to upgrade or live with the problems I had… Read Full Review

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“Sad excuse for an ISP.”

Written on: 28/09/2014 by CamronKerr (1 review written)

For two months, TalkTalk has had problems and has failed to redeem themselves when they have had plenty of time to fix their own service. Just to show you how bad TalkTalk is, here is a speedtest result that was taken just now. So basically, I am paying £28 a month for something that is worth no more than £5, yet they still continue to falsely advertise themselves as the "UK's best broadband" and fail to take responsibility for their problems while treating their customers like animals. I… Read Full Review

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“Poor internet”

Written on: 22/09/2014

For the amount of money I have to pay for my internet its actually shocking how awful the internet is. They wont even upgrade me for free unlike other providers like virgin. Honestly I wouldn't recommend this just because its not worth spending money on… Read Full Review

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“AVOID”

Written on: 20/09/2014 by Fluff3H (1 review written)

I cant even be bothered to write what happened so basically short version moved into new house decided to give talk talk a go as cheaper than sky and Virgin got router but can't get online no internet tv box is complete pooh so 3 days after receiving my stuff I'm cancelling sky have offered my 50% off for the first 12 months for my tv and broadband I've never EVER had a problem with sky's internet I watch stuff online and play my ps4 with trouble go to sky avoid talk talk 1 star is even an… Read Full Review

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“Cancelled Order due to poor Customer services”

Written on: 17/09/2014 by Joaquinz46 (1 review written)

Put order in - There was a problem with tracking my account, resulted in numerous emails / phone calls contact with service desk. They never even looked at the problem just gave stock answers not even relevant to the problem. They promised to get back rarely did and when they did I had to start from scratch explaining the problem. They could not even transfer me from one department to another, I had to re-phone and negotiate my way round there automated answer machine to get to the correct… Read Full Review

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“Worst internet ever”

Written on: 16/09/2014 by zjHay483 (1 review written)

!!!!!this internet is the worst I have ever had . I cant even play a game for more than 10 minutes because of this horrific broadband. yea I agree the price is lower but it doesn't cover for the fact that the wifi and internet for this broad band is the wors ever. P.S nothing good all atrostious … Read Full Review

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