Talk Talk Broadband www.talktalk.co.uk Reviews
Latest Reviews
★☆☆☆☆
“higer price”
Written on: 22/05/2013 by toobad.co.uk
talktalk is totaly bad no one like it.talk talk need to make 08 number freee then it good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (read more)
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★★★★★
“EVEN THE ELDERLY CAN USE IT!”
Written on: 22/05/2013
A welcome change from so-called interactive sites that throw you out as soon as an error is made. This process is simple to follow and clear to understand. The language and grammar used is english and not mid-atlantic. Congratulations! (read more)
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★★★★★
“Talk talk Broadband and phone”
Written on: 22/05/2013 by jsouthgate
Easy to use website to set up contract with on-line help if needed. Would recommend using website rather than making a telephone call as much easier. (read more)
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★★★★★
“very good”
Written on: 22/05/2013 by abol
like this web page.and i would like to recommend my friends. (read more)
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★★★★☆
“Good booking experience”
Written on: 22/05/2013
Thanks for the easy booking process I managed to get through with relative ease and no stress. I will be very happy to be able 'I hope! to Skype my daughter and family in the States'. If the installation and further contact with yourselves re-any problems goes as smoothly I will glad to have joined TalkTalk. (read more)
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★★★★★
“simlpy super value and easy to change.”
Written on: 22/05/2013
After receiving a letter about the offer through the post, i logged on to the talk talk website. An amaizing offer, a dam site cheaper than my present supplier, half price broadband and calls for 12 months, unlimited download at weekends and evenings, £30 discount as a welcome to talktalk and £50 love to shop vouchers once connected, and free connection too!! It took less than 5 minuites online and its all sorted!! Also free Homesafe protection, Kids safe and website blocking options... (read more)
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★★★★★
“good”
Written on: 22/05/2013
online chat was very good and helpful, would of looked elsewhere if this service was not available. all question were answered quickly. not along wait for the service to be installed and is free. was done very quickly only took 5 minutes. also the fifty pound vouchers is a fantastic idea. (read more)
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★★★★★
“Excellent Service overall”
Written on: 22/05/2013
I've been using talk talk services for years, already made all my friends and family talk talk customers. Keep up the good work. Thanks and thanks... (read more)
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★★★★★
“Best Deal Around”
Written on: 21/05/2013
I found it quick and easy to set up, no lengthy phone calls, that I do not have time for. The safety for children is great just what I needed with 3 boys in the house and they know more about computers than I do!I get to keep my telephone number which is important as it would be quite a task to give everybody the new house number. No Hassle and endless problems, I just hope now when the new modem arrives it just plugs in without any problems.The ex directory choice was perfect and I was able... (read more)
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★★★★★
“Fast and Furious”
Written on: 21/05/2013
Very quick app form, even as i was chatting to and online advisor i could still fill the for in while he was checking out a little problem i was having regarding a previous tennents bill...... (read more)
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Showing 1 - 10 of 2233 Reviews
★☆☆☆☆
“Changing provider, from Sky, to Talktalk”
Written on: 21/05/2013 by kellyleanne
I have been a customer of Talktalk, formerly Tiscali, for a ,lot of years now, so I consider myself a loyal customer. I recommended my daughter to change from Sky to Talktalk, thinking that it would be a simple process. Big mistake. They gave her dates and times for engineers to come and install equipment, they did not turn up. She has spent many minutes on the phone, being passed from one department to another. After waiting nearly 4 weeks, she has given it up as a bad job and gone back to... (read more)
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★★★★☆
“Review”
Written on: 21/05/2013
On the last page of your print out it states if we are switching to TalkTalk from another broadband supplier we will need to contact them to cancel the service. It then states don't worry we'll handle everything. Which is it? (read more)
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★★★★★
“outstanding and easy”
Written on: 21/05/2013
the site was easy to use, outstanding and easy to prosses the order. would recomend to anyone (read more)
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★★★★★
“a few freinds recomended talktalk. at the moment, i...”
Written on: 20/05/2013
a few freinds recomended talktalk. at the moment, i cant comment has i have not had the insolation. when its up and runnind, im more than willing, to do the review then. thankyou. (read more)
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★★★★★
“brilliant”
Written on: 20/05/2013
easy to order, the right product i needed cant fault it (read more)
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★☆☆☆☆
“The worst customer service I have ever experienced”
Written on: 20/05/2013
I had a major problem with my phone a year ago and Talk Talk dealt with it very badly -however I decided it may have been a one off so gave them the benefit of the doubt. Just had another major epic where they behaved even worse. Its the call centres and customer service, without going into detail - they send me calls to say and engineer is coming and they don't come then they do come and they haven't told me and when I try to speak to someone or email them I get poorly worded responses that... (read more)
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★★★★★
“Extremely Satisfied...so far!”
Written on: 19/05/2013 by JCrowe116 (1 review written)
A very simple and efficient sign up process. Helpful in all the right areas and gives info for the necessary points, doesnt sink you with needless jargon. Very happy with just how easy is has been to set up, with the price, the boosts on offer and the free installation price! Big thumbs to the company so far, but the proof will be in the pudding. It will take 10 days for the line to be activated, I can only hope the high level of help and professionalism will continue once I'm... (read more)
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★★★★★
“No hassle sign-up”
Written on: 19/05/2013 by samhugo
The sign up process with Talk Talk was very straight forward/ a couple of simple direct questions, easy to fill in. The process was completed in 2-3 minutes. Very happy with the simplicity. Picked my installation date as I have left Virgin Media due to cost so I need to have a BT line installed which Talk Talk are covering for free, fantastic. Hopefully everything works out after the installation with no worries. No complaints, here's hoping for a happy relationship. I would have liked to... (read more)
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★★★★★
“So quick and efficent”
Written on: 18/05/2013
I have been informed by many friends and family about your service, so I have decided too take a chance,I have been a customer of BT for many years,and I have found they were very helpful for many years so I am hoping for the same service with yourselves,if I experience any problems with my broadband BT had a very good help team to help with the problems I hope too have the same assistance from Talk Talk help desk, (read more)
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★★★★☆
“verry good”
Written on: 18/05/2013 by harveyjaye
verry good and easy to do (read more)
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Showing 11 - 20 of 2233 Reviews
★★★★★
“talk talk satisfaction”
Written on: 17/05/2013 by robshepherd
Very happy with a clear and concise description of all the elements of offers and deals available.Also the easy to follow online ordering system,nothing over complicated or involved.Well done talk talk,it's about time!!I would be more than happy to recommend talk talk to my friends and other members of my family.An uncomplicated breath of fresh air. (read more)
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★★★★★
“Good Service and easy peasy to join”
Written on: 17/05/2013 by clivetalk
I was looking at the offer they had on their website and a 'talk' box opened and a guy called Nathen asked if I wanted any help...He answered all my questions promptly and efficiently...was courteous and helpful...Within 5 minutes I had signed up to their broadband/phone line service 'Essentials'...It's a very good offer and I'm looking forward to starting with them soon...My cousin signed up with them last year and she has always praised them...What more can I say... (read more)
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★★★★★
“questioner easy to fill and rsponse from agent was quick ”
Written on: 17/05/2013 by cmas5923
So far so good but was not entirely happy about displaying my date of birth which I think is irrelevant to the application, I cannot complain at the moment for am yet to start recieving the services. (read more)
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★★★★☆
“Joining Talk Talk online”
Written on: 17/05/2013
Thankyou, a perfectly painless and easy to follow proceedure, having also chatted to the sales team via telephone whom also sounded very professional and knowledgable. I chose to create my order online to avail myself of the £100 promotional voucher. I CAN ONLY HOPE THE SERVICE PROVIDED AND TRANSITION AHEAD IS TO BE JUST AS PROFESSIONAL AND WITHOUT HITCHES AND I WILL THEN HAVE GREAT DELIGHT IN RIDICULING THE 'BAD PRESS FOR CUSTOMER SERVICE' THAT EXISTS WITH TALK TALK. (read more)
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★★★★★
“the best Talk Talk”
Written on: 16/05/2013
the best line rental in moment maybe but after ski (read more)
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★★★★☆
“good, but e-mail address issues....”
Written on: 16/05/2013
I was very happy with the price and options available, but when joining Essentials i had an issue in creating an account, as my e-mail is a talktalk one and i could not enter this. I used the live chat and at first it was implied i could make up an e-mail but after further questions, was told it had to be an old e-mail address, as a confirmation e-mail would be sent and of course i do not have one. Not too sure why i could not use my talktalk e-mail, and had to use my partner's e-mail... (read more)
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★★★★★
“Easy order placement”
Written on: 16/05/2013 by Gordyd
Great easy set up just hope installations And service is as good if so I will be happy will wait and see! (read more)
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★★★★☆
“A damn sight easier that BT!”
Written on: 16/05/2013 by DidcotBaggie (1 review written)
Seemed very simple to set up compared with BY and Sky. Lets hope the service is as good. (read more)
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★★★★★
“fantastic.i'll recomend to a friend.”
Written on: 16/05/2013
fantastic.i'll recomend to a friend.very good value.very good service. (read more)
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★★★★☆
“nice and simple”
Written on: 16/05/2013
the online chat was helpful and easy, all good (read more)
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Showing 21 - 30 of 2233 Reviews
★★★★☆
“basic broadband & telephone”
Written on: 16/05/2013
very very good service and price but if you don't want to hand over the £100 vouchers then don't offer them rather than make yourselves look cheep by saying *sorry it the wrong type on line coming into the house* (read more)
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★☆☆☆☆
“Aggresive Telephone Salesteam”
Written on: 15/05/2013
Found a great deal online for braodband and calls, however wanted confirmation that the deal included "caller ID". The website did not make this clear so l called the sales team to ask this question. The salesman confirmed that caller id was free and part of the package, l politely said thank you and wanted to end the call, l was met by a barrage of questions and ended up having to put the phone down on the guy, he just would not take no for an answer. As soon as l put the phone down he then... (read more)
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★★★★★
“Simply the best !!!”
Written on: 15/05/2013 by Tinylilb (1 review written)
Talk Talk are easy to get through to and respond well . I'd recommend this company above all the others . (read more)
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★★★★★
“QUICK AND EASY”
Written on: 15/05/2013
SEEMS ALL VERY SIMPLE.VERY GOOD.A GOOD SERVICE,JUST HOPE THE DATE IVE SET FOR 3RD OF JUNE 2013 TO INSTALL AND SETUP BROADBAND RUNS SMOOTHLY. (read more)
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★☆☆☆☆
“Never asked me when I wants to go online”
Written on: 15/05/2013 by faizan2001
The online order form never ask me for 'when I wants to start my services.' (read more)
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★★★★★
“Easy to Use”
Written on: 15/05/2013
Was recommended Talk Talk by a friend and after looking up different packages for my area they came up with the best internet/phone package! Very happy with the amount being that im a single parent and don't want to pay over the odds just to have a home phone and internet usage. The form was easy to fill in and now im just waiting to find out when the work will be done :-) (read more)
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★★★★★
“So far so good!”
Written on: 15/05/2013 by paulbirch
Just found a great deal with Talktalk and found the sign up procedure to be so simple and user friendly! Website is great, lets hope the service continues as a customer!! (read more)
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★★★★★
“pleased”
Written on: 15/05/2013
nice and simple to order on line, very easy indeed and a text to confirm everything minutes later, im well pleased (read more)
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★★★★★
“switching to talktalk”
Written on: 14/05/2013 by betty46x (1 review written)
After having nothing but trouble from my last isp talktalk was recommended to me by a friend after a little research on line I decided to switch to talktalk. Going on line and ordering the service was really easy and it even saved me money off my monthly bill what more could you ask for in the present financel climate. I'm really pleased I switched to talktalk and look forward to a better service, you can even get live help from an advisor if you run into any problems (read more)
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★★★★★
“Easy peasy”
Written on: 14/05/2013
Easy to complete the online application, and a chat advisor helped me along the way. I had half price line rental for 12 months and paid for upfront line rental to make it cheaper. I dint qualify for the £100 love to shop voucher as i wasn't switching, but they provided free reconnection as i was a new customer. (read more)
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Showing 31 - 40 of 2233 Reviews
★★★★★
“Good”
Written on: 14/05/2013
I found it exceptionaly easy to order broadband and would certainly recomend talk talk to a friend. Thanx (read more)
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★☆☆☆☆
“Misleading Broadband Speeds”
Written on: 13/05/2013 by tinsoldier66 (1 review written)
In late August 2012 I decided to upgrade my broadband speed which was slow I contacted my supplier Talk Talk who confirmed I could get 38 Mbps there was no mention of a minimum speed I went ahead on that basis the Open Reach Engineer carried out the upgrade he then tested the line and told me that I was receiving 38 Mbps The whole process went well. Fast forward to the 29th of April 2013 I decided to include TV to my package I contacted TalkTalk and they said they... (read more)
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★★★★☆
“Great!!”
Written on: 13/05/2013 by VanessaAlice
Well i found this great!! i usually struggle understanding things online like what things mean and different options but talk talk website i set up in about 10 mins! it was simple and everything had an information icon button so you can find out more information! Very happy i had a stress free time trying to set up! xxx (read more)
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★★★★★
“talk talk broadband order”
Written on: 13/05/2013 by logunolly
Well i was thoroughly impressed with ordering my package with Talk Talk,quick and easy and im looking foward to their custom,thanks. (read more)
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★★★★★
“very quick fast and easy to use and simple to order ”
Written on: 12/05/2013
very quick and easy to order online and simple to use. cheaper than any other broadband anywere else . i would highly recomend talk talk to anyone . (read more)
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★★☆☆☆
“Talk Talk moving home service”
Written on: 12/05/2013
I have signed up for their Talk Talk Essentials Package in December. I am moving home in May and am being asked to renew my contract with them, instead of being well into my contract with a view to renew i am being dictated i have to either sign up for a new contract or pay a fee for terminating a contract. Everything else was OK so far, not great speed but overall OK, but this feels like bullying. I just wanted to continue paying my contract and at the end transfer to sky or virgin. I have... (read more)
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★★★★★
“Good Value”
Written on: 11/05/2013
No exploitation of the uninitiated and no attempt at smooth salesmanship (read more)
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★★★★★
“Very Very Good”
Written on: 11/05/2013
Everything seemed perfect to what I wanted installed in my home, so this service was very ideal to me, and I think it's great, thank you very much for your deals its a been an honor to join you. (read more)
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★★★★☆
“It is my first contact with Talk Talk and I will see...”
Written on: 11/05/2013
It is my first contact with Talk Talk and I will see in future. And I will give feedback (read more)
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★☆☆☆☆
“OLD SLOW NEEDS UPDATING”
Written on: 10/05/2013 by dgdgfdg
Your website is solw and full of errors. if it's not the errors it's old hyperlinks that take you around in circles. If it was not for the one off line rental fee I would have got with sky or BT in all I hope the internet speed was worth it... (read more)
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Showing 41 - 50 of 2233 Reviews
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Maverick1972's Comment
Written on: 15/05/2013
efficient online and good value.sounds to good to be true.