i had a garmin for 3 years ...someone gave me a tom tom for a birthday gift first it is slow as hell to much useless info and for you to do anything you have to satisfie the what it wants WHAT IT WANTS baby you work for me then to try and down load the updates its been 3 weeks now and mine still will not do it if you want a vidio game get a tom tom if you want a fast direct GPS i can recomend Garmin since its the only other one i had sorry for the rough draft but i am to mad to care

Clear screen when it works, good navigation but in my experience the sound stopped working after 6 months, battery lasts about four minutes when using as standalone. unhelpful website and back-up. Not very impressed with the customer service. I won't be buying another Tom Tom and going back to something we used for over 3000 years called "a map".

Also in my opinion the design is not very good, you put the SD card in the bottom and the amount of times it's fell out (i have lost 5) so I have to use Sellotape to hold it in! I attempted to tell Tom Tom about a road near us that is actually a railway footbridge! Software seems buggy and full of glitches and doesn't seem to work on Vista without problems.

I thought I was getting a quality product as it was more expensive than other sat navs. I used it 10 times in 15 months without a problem then it suddenly refused to switch on. I tried all the self help tips to no avail. I am not a happy bunny.

After looking around bought TomTom One 3rd edition. At first thought it was great but then the problems crept in. Wouldn't recognise traffic master, lost post codes and finally crashed and wouldn't store map settings. Took two days to finally get support. Was sent three pages of self fix instructions. Half way down second and 6 hours later wouldn't go any further. Another list of instructions, same again, another list of instructions, same again at this point lost the plot. Told them I wanted a replacement or money back as my unit was not even 9 months old, another list of instructions. Told them no more I wanted it fixed and who has that amount of time for self fix, they have finally sent out a box for me to send it back, two weeks later. Have also discovered that it has a limited memory space and free updates will only occur about 3 times. The free updates was one of the selling points and feel cheated that I will not be able to use this. Have now bought another Brand because even when fixed I know from reviews there will always be problems.

A good product idea, let down by implementation. You need to reprogramme (almost) everything if, like me, you are an irregular user becuase of the poor battery life. 'Shortest' routes are a joke on land - you can't drive across a field! It desperately needs a better way of installation in the car that comes as standard, and doesn't require permanent disfiguration to the dashboard.

From the short 'test' journey from the shop to my house, my Tom Tom One seemed pretty good. However, after following the instructions and downloaded the latest software and updates, it stopped working. After two hours with telephone support, I was advised to take it back to the shop and swap it - which I did, for another brand.

When I downloaded a map update for my TomTom One the unit froze and all I had was a flashing red "x" on the screen. Looking at the internet this has happened to a lot of people. Think I will look for another manufacturer.

Disappointed with the quality of service delivered by one of your products providers. Took advantage of the pre-Christmas sale of the TomTom One 3rd edition with the clear understanding that it was upgradeable for European maps.
Attempted multiple times to download the western European map. Informed their website was down and to try again in 4-months closer to our departure date. Not to worry eligibility for the discounted price will be dutifully recorded in your incident report. Try again in 4-months. Website down for a month I guess only in jolly old England.
Should have gone with another firm such as Garmin or Magellan.

What a disappointment. My Tom Tom One is now fit for the bin after just over a year's use. It's been temperamental, not charging properly, whilst out on the road. This results in the battery being so low that the unit won't fire up at all. I've changed the cable to no avail. I've been told it's a fault within the machine that is not rectifiable. This appears to be overly common with the Tom Tom one, according to what I've read on the internet. Buyer beware.

I cannot believe the Tom Tom One could be sold in Ireland when the country is so badly covered.

My device froze after just 2 uses, wouldn't go beyond opening screen, wouldn't turn off or do anything.
The TomTom Help phone line is permanently busy.
I emailed them through their website, but they never replied.
Finally, by setting my alarm and phoning first thing, I got a human for support. They had no record of my 2 emails. He advised me to log-on the device to my computer for updates and emailed me the link. I did everything they said, but it didn't work. At least I now had a reliable email contact.
They arranged for the device to be sent to them for repair. A week later they returned it to me saying they found nothing wrong but had replaced the card. I charged it up and found it still had exactly the same problem and did not work. They must have returned it to me without checking it actually worked first.

My two month old TomTom One became very unreliable during the recent warm weather, although in an air-conditioned car with temperatures much less than the specified 50 degrees C, the TomTom One operation was very flaky, requiring many hardware resets. Eventually it lost the ability to lock on to GPS.

Dealing with TomTom has been less than a good experience, initially they promised repair time of 5 to 10 days and it is now indefinite, because according to TomTom, they have run out of parts. Wonder why?

Previously I owned a Garnin Sreetpilot 310 which worked perfectly but I thought the more pocket-able TTone would be good. I was wrong!!!