Written on: 18/05/2013
The Manchester showrooms are impressive and the quality of the units good but everything else stinks! The designer promised us something which the manufacturer and fitters (we used theirs) seem unable to deliver. Whose fault? We think a combination of the two. Our kitchen was supposed to be fitted at the end Jan 2013. It is now May 2013 and we currently have loads of kit littering our kitchen floor and a collection of unkept promises from shop and fitters that our kitchen will be completed.... (read more)
Written on: 13/05/2013 by alpha661
Firstly, overall the buying service, delivery(both bang on time) etc. was great. As was the fitting and the flexibility of Glen out fitter. It looks great, it all fits together well but it is small details that annoy!(Hence 3 stars not 4). A couple of examples:- Self closing hinges that don't- you have to push the things closed. Cupboards that only come with one shelf- but no one mentioned this and all others seem to come with 2. They are small things but spoil what is clearly sold as a... (read more)
Written on: 03/05/2013 by ahampson (1 review written)
When we started the process of planning the kitchen, Kutchenhaus was in our home town Chester. Once we were ready to go down to the finer details and ordering the kitchen the Chester branch had closed and had to go to the Trafford Centre, the chap we were to meet bent over backwards to accommodate an appointment to suit us and came in on his day off! Though this appointment was a long one, I felt reassured that he was paying as much attention to detail as if it was his own kitchen. Once... (read more)
Written on: 27/04/2013
We have received an excellent service from Kutchenhaus from planning to installation. The service has been efficient and professional throughout. Planning and design: the designer was very good but the software was a bit difficult at times which made a long design session more tedious from a customer point of view. I would have also liked to have been given more options for internal fixtures. Some of the designs were done without reference to light switches,lights and other immovable items... (read more)
Written on: 11/04/2013
The kitchen is pretty good but only a little better than B&Q or IKEA etc and definitely not worth the higher price! Unfortunately its the UK part of this firm that lets it down. The people in the showroom (Glasgow) are absolutely terrible at designing a kitchen, they basically sit there and expect you to talk them through the whole thing and as soon as you've signed the dotted line they do not care, multiple e-mails / phone calls to get any answers from them and no post installation survey... (read more)
Written on: 05/04/2013
We have just had a new kitchen fitted(sahara,with walnut trim) and wanted to express our complete satisfaction with both the service we received from the staff in the showroom at the Trafford Centre and the fitter who installed it. The quality of the kitchen furniture is very good and all the items were packed well and delivered very carefully by the delivery men. [name removed] who designed the kitchen was very helpful and accommodated the many changes we made until we were happy with the... (read more)
Written on: 04/04/2013
From the survey to the finished kitchen, Craig and his team worked incredibly hard with great attention to detail to create a beautiful new kitchen. They put a lot of thought into the planning and consulted us at every step of the way. Nothing was too much trouble and they went out of their way to accommodate our requests with workmanship which is exemplary. They were not only careful and neat in their working methods but always left the house very clean and tidy. The team was very... (read more)
Written on: 29/03/2013 by Miss_Jennison
The uniqueness of the kitchens was the deciding factor for buying a kitchen from Kutchenhaus. We didnt want the same kitchen as everyone else, and we now have our dream, bespoke kitchen! The whole team at the Hull branch were so helpful and friendly with everything from simply browsing the showroom to the installation stage - we went back in to the showroom during installation (we fitted the kitchen ourselves) to see how some parts went together, and the team were once again friendly and... (read more)
Written on: 28/03/2013 by helenbrooks836 (1 review written)
The first thing that really impressed me was the showroom, ive not come across one nicer and ive been to lots! The staff in their were really helpful and answered all our questions, [name removed] the designer was fantastic and really patient with us which was definitely needed! Kitchen was fully installed on Monday and im thrilled to bits with it. I would recommend to anyone looking for a kitchen to visit their showroom, the displays are beautiful and its in a great location (read more)
Written on: 28/03/2013 by Knowles1958 (1 review written)
The thing that really stood out for me was the fact all the kitchen are fully rigid built, this made a nice change from the flat pack stuff i've had in the past which never lasted more than a couple of years. (read more)
Written on: 28/03/2013 by Petestanger (1 review written)
After shopping around at various kitchen companys we ended up at Kutchenhaus in York, we were plesently greeted when we entered the store and was left to brouse which was good as there was so may displays to take in. We got a design done which defenatly had the wow factor and paid on interest free which was also an advantage as our money was tied up in a property we were selling. The kitchen delivery time was longer than we expected ( 10 weeks ) but we were assured the wait would be worth... (read more)
Written on: 07/03/2013 by Michaelcoyne
We recently needed to source some extra units for our recently extended kitchen; on our initial visit to the Trafford Centre store we were told that the units that we required had been discontinued, total dismay. We then contacted the warehouse and entered in to negotiations with [name removed]. David pulled out all the stops, contacted the factory and arranged for the supply of everything that we required, it was all delivered in perfect condition and in double quick time. Fantastic... (read more)
Written on: 01/03/2013
We had been to several kitchen suppliers before visiting Kutchenhaus. The minute we walked into the Manchester showroom we fell in love with the first kitchen we saw. We thought that their kitchens would be well out of our price range as the kitchens were such a good quality, but after sitting down with Jay the Designer, it became clear that we could achieve a well designed kitchen at a price we could afford. We felt well looked after throughout the whole process and the communication was... (read more)
Written on: 15/02/2013 by annaf1 (1 review written)
We had a new kitchen from Kutchenhaus installed in December 2012. The kitchen looks stunning - the design is great and the furniture is really good quality. I expected the whole process of designing a new kitchen to be stressful, but it wasn't at all. The design and technical team from Kutchenhaus were exceptional - very professional, friendly, patient, knowledgeable, easy to get hold of and a pleasure to work with. I love everything about the new kitchen and I can't recommend Kutchenhaus... (read more)
Written on: 08/02/2013
The Kitchens are beautiful and well engineered. Sadly the UK part of the business is obsessed with hard sell and getting your signature, they don't really care about providing you with your dream Kitchen. We were sucked into this and like many previous reviewers faced delays, incompetence and a basic lack of care from the staff at Kutchenhaus UK. I wish we hadn't signed that Barclays Finance agreement. Any company that demands full payment, with no option to hold some funds until... (read more)
Written on: 28/03/2013
One of the things i found great about Kutchenhaus was how they didnt try the whole hard sell thing on me once so im shocked you felt they were like that with you, surely cant have been the Manchester branch the manager there was very relaxed the whole time and even explained that they wouldnt design in my home because thats the 'hard sell' way of doing things. I would advise anyone interested in a kitchen to their design service for thrmselves and if you feel pressured then you can always walk away
Written on: 11/04/2013
I completely agree with you, I wish I had read this comment before I signed the agreement! The kitchen is pretty good but only a little better than B&Q or IKEA etc and definitely not worth the higher price! Unfortunately its the UK part of this firm that lets it down. The people in the showroom (Glasgow) are absolutely terrible at designing a kitchen, they basically sit there and expect you to talk them through the whole thing and as soon as you've signed the dotted line they do not care, multiple e-mails / phone calls to get any answers from them and no post installation survey as promised, the installers were useless. We ended up with a nice kitchen that cost twice as much as it should and caused a huge amount of stress and upset. If you want a nice kitchen then splash out and go higher to a small independent firm or stick with B&Q or IKEA, probably as much hassle but you'll have enough left over at the end for a well earned holiday! DO NOT USE KUTCHENHAUS
Written on: 05/02/2013 by nedders83 (1 review written)
I must say that I am thrilled with the service that I have receives from the whole team at Kutchenhaus. From initial contact through design and right up to the after sales service. My wife and I initially started looking at kitchens well over 2 years ago and finally found one last year that we both agreed on and fell in love with (Kitchenhaus). We had a few hiccups along the way with design and price-change as it was not really a short-term project but I must say that throughout the entire... (read more)
Written on: 03/02/2013 by walker114 (1 review written)
Visited the Hull store and had great service from the team,even though we changed our minds a couple of times nothing was to much trouble. The fitter came for a site visit and suggested we had a wall taken down something we had considered for some time.He did all the planning and delt with building control services and carried out the work with great skill, giving a fab result.The new kitchen looks fantastic and exceeded our expectations.We would highly recommend Kutchenhaus and all the... (read more)
Written on: 17/01/2013 by Scream121
My experiences of this company have been less than satisfactory. After ordering my kitchen and waiting much longer than i was originally told it would take to be delivered, when it eventually arrived it was completley wrong and parts were missing. There appears to be a significant lack of cohesion between the design service and the product you actually recieve. In trying to get the matter rectified i also experienced a lack of empathy from their customer service team (indeed a... (read more)
Written on: 18/12/2012 by Spring24 (1 review written)
It’s interesting to read the reviews from other dissatisfied Kutchenhaus customers in that many of the complaints are similar to the ones experienced (and still being experienced) by myself and my husband. Also interesting to read they relate to the York store where our nightmare journey began. Our complaints are numerous, including the delivery date being 6 weeks longer than the 10-12 weeks we were initially told. The design itself had to be pulled apart by head office and when the... (read more)
Written on: 02/11/2012 by Condor653 (1 review written)
We had the misfortune of purchasing a kitchen from Kutchenhaus and using their installation service. We have encountered numerous problems which their customer service team seemed incapable/disinterested in resolving. The attached letter sent 3rd January 2012 details the problems. We have never received a written response to the letter. 3 January 2012 Recorded Delivery URGENT The Director Kutchenhaus Ltd Unit 704, Kings Park Severnside Trading Estate Textilose Road Trafford... (read more)
Written on: 30/11/2012
IM HAVING A NIGHTMARE. ANYONE LOOKING TO PLACE AN ORDER WITH THIS COMPANY SHOULD TAKE A MINUTE AND E MAIL ME
INCOMPETANCE ON A HIGHER LEVEL
D H Blackwood
Written on: 18/12/2012
Absolutely agree, we ordered the kitchen on 5th May 2012 and it still isn't finished due to one nightmare after another. It's looking like New Year 2013 will see completion of the project. Totally stressful situation - we were left without a kitchen for 5 months due to their incompetence. My brother has also cancelled his order as they added a further 6 weeks onto the initial 10-12 weeks delivery time.
Avoid like the plague unless you are happy to accept dreadful customer service.
The kitchen itself is good quality - what you would expect from Germany. It's when it reaches the UK that the whole experience takes a down turn.
Written on: 28/10/2012 by KarenMcNic
We had visited the showroom previously to just take a look on a shopping day out so when we decided we wanted a new kitchen , Kutchenhaus was one of the places we remembered as having a good selection. We were met with jolly staff who gave you space to browse without being 'in your face' and trying to get that sale! When we were ready, Vicky was there to answer all our questions. She appeared very knowledgable in the product she was wanting to sell which was not our experience in some of the... (read more)
Written on: 26/10/2012 by Mapplebeck
We are delighted with our kitchen. The service has been very good, Jay,John and Tammy and last but not least Dave the fitter. They have all been very helpful and efficient. Every thing was delivered on the date it was expected, nothing was missing. Dave Dixon has made an excellent job of fitting the kitchen. Overall we only had a few minor snags which have been put right without any problem. The granite work tops are also lovely and the company that kutchenhaus sourced them from have fitted... (read more)
Written on: 21/10/2012
The best part of the service was the team of fitters. The head fitter, Craig, was extremely knowledgeable and accommodating. He managed his team well, turned up on time and did everything I asked of him. I could not fault any of the fitters, they rectified every problem and overall provided a good service. The team at the showroom could however do with some training to inform them about the products they sell. Also, because the kitchen fitments come from germany there is a 1 month wait... (read more)
Written on: 11/10/2012
Just purchased my dream kitchen from Kutchenhaus in Hull & cannot stress enough how professional & efficient the service & team have been. from initial contact with the lovely Vicky, to the clever designer Jay & then the amazing Fitter Adrian (from I Love Kitchens) . The delivery date was adhered to & Adrian worked closely with our builder, as we had a wall removed between the kitchen & dining room, to create a large kitchen/diner, prior to the kitchen being fitted. We wanted a quality... (read more)
Written on: 08/10/2012 by PEANUT53 (1 review written)
Have just purchesed first stage of my kichen from Hull,could not have had a better service especially from Vicky if i was an employer i would be proud to have her on my team,From begining when i walked in the showroom i was treated like i was the most important customer,they listened to what i wanted and what i recieved was wounderfull i am sure i an going to be the envy of all my friends so a big thank you for thewounderfull service from begining to the end i would recommend this company to... (read more)
Written on: 03/10/2012 by lever1
Just had Kitchen fitted, not finished yet but so far very happy with the service. Fitters were very professional and made very nice job. Kitchen looks great and as expected. Cant wait for the worktops to be fitted! (read more)
Written on: 24/09/2012 by LuccaIvory
On our first visit to the Hull store we found all of the staff very helpful - not pushy at all. Having visited several other companies to look at their kitchens we felt that Kutchenhaus had the best range and the staff were more attentive. After much deliberation we decided to use Kutchenhaus for our new kitchen. We met with Jay the designer on several occasions to enable us to maximise the limited space that we had.Nothing was too much trouble for him and he designed a superb... (read more)
Written on: 17/09/2012 by pwalsh9012 (1 review written)
We purchased our kitchen through the Chester shop. Tony from the Chester store designed the kitchen and was very helpful to us offering plenty of suggestions and alternative ideas. However we were advised of a 10 week delivery date which went to 12 weeks. We were disapointed that we were not keep up to speed except for the one phone call we received approx 6 weeks after the order date advising of delivery date and as the Chester store was closing down we became very anxious wondering if... (read more)
Written on: 10/09/2012
First Class service from the Kutchenhaus team at Chester during the design process. Delivery was completed on the day stated by a delivery crew that were careful and attentive. Fitting was completed by an excellent team lead by Craig Howarth. Various follow on items are being dealt with to my satisfaction. Can not fault the service or quality of the product, both of which of of a high standard. John D Evans Cheshire (read more)
Written on: 05/09/2012 by iswordsius (1 review written)
From dealing with David at the design stage, Carly on the admin side through to Craig and his fitting team it has been a smooth process for what can be a complicated procedure. David was great on the design front and came up with some excellent suggestions which we adopted and very glad we did so. I found him to be very helpful, friendly and he was keen to ensure that we had the best solution for our kitchen/utility spaces and budget. Craig Howarth and his team of Aaron and Ronnie are a... (read more)
Written on: 31/08/2012 by pixie01 (1 review written)
We recently purchase our kitchen from Kutenhaus at the store in Hull and the service that we received was excellent .The delivery men were exceptionally helpful polite and friendly we have now had our kitchen fitted and it looks brilliant I would recommend kutenhaus to any one (read more)
Written on: 13/08/2012 by CriagieD (1 review written)
I've tried three times in the last 12 weeks to get them to give me a quote for a kitchen. Three times they have failed to go beyond the first phone call. That's appalling service. If Norman Parker was made aware of this he'd be raging. In today's climate how can they turn away someone who is genuinely interested in their products? (read more)
Written on: 22/08/2012
I feel I need to clarify a few points here as I feel Jim has been a little premature.
1. I don't live in a remote area, I live just 15 minutes from Dunfermline, 20 minutes from Perth and Just 10minutes from the M90. Hardly the middle of nowhere.
2. This wasn't a problem when I called and spoke to Kutchenhaus previously.
3. We have no evidence yet that we've been given a discounted price. All we have at the moment is a quote, which is what I originally asked for. There's no proof this is in any way any sort of deal.
4. Jim has been extremely apologetic and for that he has our thanks.
5. I'd have appreciated it if they'd followed data protection correctly and not used my full name in their response.
Written on: 31/07/2012 by mccannm
We recently had our kitchen fitted from this company on the first vist to the store my husband was assisted by Roz who was very professional and then Carrie Anne came to our house and helped us plan the design she was very professional and knew her business! We then had a survey visit and again very professional with some suggestions. My husband and I had been to most of the kitchen suppliers between here and Glasgow this was the most impressive service. When we were happy we made an... (read more)
Written on: 22/06/2012 by Ecosse (1 review written)
After looking at a number of kitchen suppliers we decided to opt for Kutchenhaus for a number of reasons. The main ones were quality of the product, layout of displays and customer service. The Braehead store, near Glasgow, offered all of these in abundance with all the staff extremely helpful and well trained. Must mention Caroline, Kay and Wendy who helped make the process from start to finish as smooth as possible.Ok, payment was required at the start and delivery 6-8 weeks but we were... (read more)
Written on: 14/06/2012 by elodie.dimmer
Great storage solution. A kitchen made to last. (read more)
Written on: 08/06/2012 by Daniel_Watford (0 reviews written)
I started designing a new kitchen with Wickes over a year ago, the process didn’t go too smoothly and was fairly messy with no attention to detail. I cancelled the project with them pretty early on. This year I started the project again but this time with Kutchenahus after seeing an add on TV. I was a little bit wary in dealing with a company that didn’t have a showroom in the South, near me but I needn’t have worried. The difference in the way I was dealt with in comparison to my... (read more)
Written on: 06/06/2012 by ngermain (0 reviews written)
We recently bought a new kitchen from Kutchenhaus Hull. The store team and designer were great with us, very friendly and helpful without trying to push for a hard sell. We looked at different kitchen manufacturers but Kutchenhaus was the only one that gave us what we really wanted. Their choice of units and colours are far better than the others we looked at. They were slightly more expensive but as we have a relatively small kitchgen, it was still a very competitive price and looking at... (read more)
Written on: 19/05/2012
Disgraceful! The initial experience at the showroom was positive and to be fair after two or three visits we eventually finalised our kitchen layout. After agreement and seemingly a stab in the dark price summarisation by Kutchenhaus, we were somewhat dismayed that payment was only available by finance deals with a third party or payment in total upfront. We elected to pay the upfront route – never again, but that will become evident a little later. The layout was confirmed by several... (read more)
Written on: 07/05/2012
my husband fitted our kutchenhaus kitchen himself. Everything was delivered and was in perfect condition. The delivery men were exceptionally helpful,polite and friendly. Some minor fitments were missing, also glass splashback. The staff in Chester were extremely helpful in dealing with these omissions. I am very pleased with the quality and appearance of the finished kitchen. My only complaint would be that the salesman who planned our kitchen was quite unprofessional in that he was... (read more)
Written on: 30/04/2012 by geo1946 (1 review written)
from michael the designer to the fitting team they all gave us the kitchen of our dreams, thanks for the excellent service. out of 7 companies we consulted only kutchenhaus gave us what we were looking for and no pressurised selling. the fitters tidied up after each day of work and left the work area spotless. george and cathie anderson. (read more)
Written on: 03/04/2012 by Lynnwraith (1 review written)
We came across Kutchenhaus purely by accident after we moved to Yorkshire and needed a new kitchen for our new home. After consideration, I feel that the initial design phase left a lot to be desired. However, after changing our designer, everything then went smoothly and we received our kitchen within the timescale indicated. The fitter, Marc, was brilliant, he even redesigned our kitchen after his survey visit revealed one or two anomolies, which could only have been recognised by an... (read more)
Written on: 22/03/2012 by BHusselbee (1 review written)
Having spent quite some time considering what type of kitchen we wanted and researching the local suppliers we decided to visit the Kutchenhaus store in Sutton Coldfield which we had been in before. The first thing you realise is the vast range of kitchens on view. We took our time browsing without the usual practice of the sales person hovering over you. When we were ready the sales staff were there answering our questions professionally, to the... (read more)
Written on: 20/03/2012 by WigginsL (1 review written)
In April 2011 we bought an older sixties bungalow that needed completely gutting and modernising. This was the first time we had ever bought a kitchen so having decided on the work to be done and build schedule I then spent several months looking for a kitchen. I went everywhere you can think of and it is fair to say I was exhausted with looking at either poor quality, badly finished and/or overpriced kitchens. There was even an element of despair creeping in that I wouldn’t get what I... (read more)
Written on: 28/02/2012 by Tracieallen
I shopped around for serval months and had various quotes from kitchen companies but was concerned by the costs involved. I saw kutchenhaus online and went to their breahead store to view the product. I was very impressed with the range of kitchens and found one I liked. Carrie ann dealt with us and spent the next four hours designing a kitchen we liked. Her knowledge and advice was invaluable and resulted in us signing up that day! We had regular calls with updates on any minor changes... (read more)
Written on: 10/02/2012 by JudithFisher
This was the first time we've ever bought a kitchen, but Carrie Ann, our sales assistant, took us through the whole process step by step, thinking about practicalities as well as design. We were in the process of buying a new house and Kutchenhaus were able to be flexible with measuring up the kitchen and with dates of installation. We were kept up to date at every point in the process, with Carrie Ann checking we understood the implication of even minor changes. Our fitters were very... (read more)
Written on: 30/01/2012
WE ARE PLEASED WITH THE WHOLE EXPERIENCE, FROM THE SALES STAFF, DESIGNER,TO FITTING CONTRACTORS. THE KITCHEN WORKS WELL AND LOOKS SUPERB. WE WOULD LIKE TO THANK JAMIE (SALES) AND HIS TWO ASSISTANTS, JAY THE DESIGNER FOR HIS EXPERTISE AND PATIENCE AND MARK TERRY WHO DID AN EXCELLENT JOB WITH THE FITTING. WE ARE DELIGHTED WITH THE END RESULT (read more)
Written on: 23/01/2012 by ColinReed (2 reviews written)
After many months of looking at other companies and slow response to requests for ideas and options we found Kutchenhaus. In three visits to the store in Manchester we had the plan for the kitchen we wanted, the salesman was enthusiastic and used design software which provided choices and changes as you waited. The time between costing and site survey was also not long. Once the design was finalised and the kitchen ordered it arrived on schedule (although there was an 8 week manufacturing... (read more)
Written on: 08/11/2011 by graemebell
satisfied with the sales service,design and layout plans, felt comfortable with the process. install date was a little disappointing, area manger helped the process. the best way he could. but the very efficient installation team and the final kitchen install made up for all the wait. would recommend to anyone. the attitude of the install engineers was commendable and left area clean and tidy and could not do enough to accommodate my requests. excellent team of installers. (read more)
Written on: 08/11/2011 by james.bingham2 (1 review written)
Earlier on this year we had decided that our kitchen needed replacing. We had looked around all the usual providers, DIY stores etc and also bespoke kitchen manufactures. Whilst many came up with semi decent designs the standard of their product left a lot to be desired. Purely by chance we came upon Kutchenhaus in Hull. From the moment we entered the showroom we were greeted by a lady who allowed us to wander around at our leisure and finally when we needed questions to be answered she... (read more)
Written on: 25/10/2011
Our difficulty was that we needed a kitchen built around existing wall and floor tiles. After many months of searching we found kitchenhaus. From the outset we were looked after and all our needs taken into account at the planning stage. Design options were suggested and when we deciding on the finish required, and the choices were many we were never rushed. Delivery was on time and fitting completed with the minimum of fuss and by really pleasant guys. The quality is superb and we now have... (read more)
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Whatthehell's Comment
Written on: 01/06/2013
What you will find is that very soon, someone will write a review and give them 5 * for a fantastic kitchen and service just so that your review does not sit at the top. This company stinks and i am still trying to get compensation for ripping me off. It is now sitting with the financial ombudsman as i am now claimimg against the credit card company. Keep away from kutchenhaus.