Royal Brunei Airlines Reviews
Latest Reviews
★☆☆☆☆
“Stewards IGNORED my malfunctioning entertainment service.”
Written on: 30/03/2013 by adelinevanilla (1 review written)
I had an awful flight with Air Brunei. Apart from the food being rubbish and the being seats only OK, my media system was screwed and I needed to get out of my seat TWICE to fetch a steward as they IGNORED the bell that I pressed at least four times... to no avail. And yet, even after physically getting out of my middle seat and speaking to attendants, I was still ignored and nobody seemed to care. Only when one good stewardess took notice of my infuriation did they try to fix it, but to no... (read more)
★★★★☆
“London - Dubai - Brunei - Manila...and back - Good Value”
Written on: 28/11/2012 by GeofD (6 reviews written)
First time I have RB, and to be honest quite impressed for the price I paid. The planes are a little old, been told they lease older stock from Singapore Airlines. The entertainment was limited, but worked ok, The food was excellent, Cabin Staff friendly and attentive. The one hour stop in Dubai was a little chaotic, and can imagine some passengers getting lost as they try to find their way back to the plane. Brunei Airport has very few facilities ...including NO SMOKING ROOM...so beware,... (read more)
★★★★☆
“very good service”
Written on: 26/10/2012
This is the first time i have used Royal Brunei and must admit for a low budget airline the food ,assistance and nature or the staff was superb other than my gripe below I have only one moan and that is i asked the air hostess as there were available seats further down the plain if i could move and was told this would not be a problem and to wait a second to then see 2 other people who got on the plain after me move to the seats ,when i asked what was happening i was told they moved... (read more)
★☆☆☆☆
“Malfunction inflight entertainment. I feel being cheated!!”
Written on: 08/08/2012 by Wanyee
I just took my 14-hours London-Brunei flight with this airline. It's a total disappointment! My inflight entertainment (the video set) did not work. I asked the cabin crew to fix the system & they rebooted the system 3 times but still couldn't get it to come alive! Worse still, they do not follow up with the issues. My friend and I are facing the same problem with the inflight entertainment and yet they only manage to find 1 vacant seat with functioning inflight entertainment for either... (read more)
Adelinevanilla's Response to Wanyee's Review
Written on: 30/03/2013
I had exactly the same problem and the stewards ignored me. I had to get out of my seat twice to get their attention and even then they didn't care to do anything. There aren't enough stewards on the flights, which seems unsafe to me. I'll only fly with this airline again if they're MUCH cheaper than the next option. Treat Royal Brunei like a budget airline and you'll be satisfied. Compare to Emirates or a similar carrier, and you'll be hugely disappointed.
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★★★★★
“Good value & service”
Written on: 15/07/2012 by Xahn (1 review written)
Have flown a few times with Royal Brunei now and must say the service for price is the best i've encountered anywhere. The only thing some may find off putting is the fact it is a "Dry" airline but this didn't worry me and all other aspects of my dealings with them have been very positive. I'll definately fly with them again. (read more)
★★★★☆
“very good, recommend”
Written on: 06/07/2012
used them twice, and flying next week again,,reasonable pricing, good service, good meals and friendly staff,, 4/5 as there are not emirate airlines but.. (read more)
★★★☆☆
“Improvements needed”
Written on: 25/06/2012 by peternix (4 reviews written)
Jakarta to London: planes are good and service is also good inflight. IFE's were also good. Seats were not available whole month had to wait for so long and no help from their team's side. Will be using it again if seats are available and if team has improved. (read more)
★★☆☆☆
“On each leg of the flight there was no choice of meals...”
Written on: 29/03/2011
On each leg of the flight there was no choice of meals available. I understand this can happen on ocassion but for it to happen for every meal was disapointing. When breakfast arrived not only was there only one option but it was served COLD, which I'm sure you can appreciate is not the most plesant way to eat an omlete/scrambled egg. When I asked if there were any snacks (as I could not eat a cold egg) I was told there was nothing and not even an apology was offered. I have emailed and... (read more)
Flightmaster's Comment
Written on: 07/03/2013
I aggree should have been hot meals if its something ment to be hot to eat
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★★★★☆
“Heathrow to Auckland, immaculate 777, very attentive...”
Written on: 26/02/2011 by cliffwilkins (5 reviews written)
Heathrow to Auckland, immaculate 777, very attentive crew, food not brilliant but acceptable. Service certainly better than BA. Stop at Bandar Seri Begawan is a bit of a low point but worth enduring. In flight entertainment is very good. I won't be using BA again...... (read more)
★★☆☆☆
“It came as a shock to find out that Royal Brunei does...”
Written on: 02/01/2011
It came as a shock to find out that Royal Brunei does not serve alcohol - agent didn't say when booking. Not normally a problem but planning to celebrate New Years at 30,000 feet dry was a curious concept! Phoned and told that we could bring our own drinks on board. Not told that the customs/police in Brunei would subsequently confiscate everything! But leaving this aside, the Business class seats were uncomfortable and the service was patchy. The food, particularly on the last leg, was... (read more)
See next 10 reviews
Showing 1 - 10 of 34 Reviews
★☆☆☆☆
“I was flying from HK to Brunei on Brunei airline and...”
Written on: 11/10/2010
I was flying from HK to Brunei on Brunei airline and have asked for a blanket because it was a bit cold in the plane which is normal in most planes. But I have to asked the same person twice before receiving any response. Then because he told such a long time to get me a blanket, I have taken my scarf out which at the end I ended up leaving it behind in the plane. That I have to admit is my own fault. But when I have called the plane immediately once I found out when I got to the hotel. But... (read more)
★★★★★
“I face a problem right now. i will arrive in auckland...”
Written on: 08/10/2010
I face a problem right now. i will arrive in auckland at 11.05am,flying with Royal Brunei airline. is it possible to catch a domestic flight at 12.30pm?
(read more)
★★★★☆
“Thought this airline was going to be budget, was very...”
Written on: 02/10/2010 by crusan (1 review written)
Thought this airline was going to be budget, was very pleased with the level of service we received, The staff were very attentive. The new 777 very comfortable. Would defiantly use this airline again. (read more)
★★★★★
“Have travelled with many airlines over the years but...”
Written on: 31/08/2010
Have travelled with many airlines over the years but Royal Brunei are one of the best ! Superb value for money flight. Time keeping was brilliant, customer/cabin crew care was outstanding, aircraft was clean and comfortable, food was very good. There are many adverse comments on website but we were really pleased with all aspects travelling to and from Auckland, New Zealand from LHR. Would use again ! (read more)
★★★★★
“After seeing other reviews we were slightly dubious...”
Written on: 26/08/2010 by DP79 (1 review written)
After seeing other reviews we were slightly dubious about flying with Royal Brunei Airline but for the price we figured we could live with it! As it turned out both legs of our flight in both directions were absolutely fine. Decent food - yes so it may not be 'English' food but it was perfectly edible. Our in-flight entertainment screens worked throughout the whole journey. Cabin and check-in staff were polite and efficient. We were even lucky enough on our 2nd outbound leg to get a row of... (read more)
★☆☆☆☆
“Booked direct with RBA in February 2010. Itinerary...”
Written on: 20/08/2010
Booked direct with RBA in February 2010. Itinerary changed three times two weeks before outbound leg in June (AKL - KUL via Brunei)messing up our plans in Malaysia. Food appalling on outbound leg. Skytrax published my unfavourable comments about RBA. Flight crew on return leg aware of Skytrax comments and asked for my full NZ address which I supplied. One night enforced stopover in BSB OK. Checked in for BSB - AKL leg and cleared immigration control. Paged to go to information desk. Informed... (read more)
★★★★★
“First time flying Brunei and very impressed,great...”
Written on: 19/08/2010
First time flying Brunei and very impressed,great service and food ,helpful staff and most important of all now using the safest plane in the Boeing 777.Price was almost half the cost of most other airlines.Highly recommended. (read more)
★★★☆☆
“I flew from London to Brisbane with Brunei very...”
Written on: 04/08/2010
I flew from London to Brisbane with Brunei very recently, and on the journey out, I was unaware of the fact that the food would be completely inedible, the vegetarian option consisting purely of slimy courgettes and carrots which tasted like washing powder, three times a day. I had to endure the most revolting courgette panini for breakfast and at that point, I gave up on the idea of eating anything for the rest of my flight. Six hours later, I arrived in Dubai, our first stop, shaking with... (read more)
Wilfred Borne's Comment
Written on: 16/10/2010
I found this review not helpful because...this passenger found fault with everything. He spoke of Brunei as an Island with 600 people???? Get your facts right. I have flown on this airline, and whilst it is not 100% perfect.. Which one is?? it does not deserve such comments. Come on Brit, why on earth did you choose to fly with a non european airline. Himmm ever heard of the expression "Pong of the poms". Just realise how other people feel...sitting next to you.
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Bnj's Comment
Written on: 23/04/2011
I found this review very helpful because it details the niggles one knows are coming given that the experience is generally rated (online) as sub-par, using colourful language. It even made me laugh out loud on occasion. Thank you for taking the time to provide this account - I think the extra $200 will be a price to avoid this airline. I imagine the excess use of air freshener is a response to the negative comments re: toilet smells; a nasty way to avoid the cost of proper aircon maintenance/upgrades. And I would find this very oppressive and discomforting as well.
<br/>"Wilfred" - you don't respond to any of the specific issues, and you waste half your words racially insulting the author-this comment should be deleted.
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★☆☆☆☆
“Booked AKL -KUL return via BWN February 2010 direct...”
Written on: 31/07/2010
Booked AKL -KUL return via BWN February 2010 direct with RBA. Itinerary changed 3 times 2 weeks before departure in June. Changes ruined my 60th birthday arrangements with family in Malaysia. Food atrocious. All legs late flights. Arrived BWN 0050 on return leg. Transit desk had hand written note 'we are closed'. Needed documentation & details of hotel for enforced stopover. RBA provided no details in KUL. Eventually RBA staff appeared. Surly and downright rude. My advice - stay well away... (read more)
★★★★☆
“The Boeing 767 flew smoothly.The hostesses and...”
Written on: 12/06/2010 by searcher37 (1 review written)
The Boeing 767 flew smoothly.The hostesses and stewards were polite and hard working.Water, tea, coffee, fruit juice, soft drinks and food were brought around often.
The in- flight entertainment system was easy to use and the latest movies were available.The music was good .It was difficult to sleep for long because passengers and crew walked up the aisles often.
I have flown with other airlines and overall I was pleasantly surprised
with Royal Brunei.
(read more)
See next 10 reviews
Showing 11 - 20 of 34 Reviews
★★★★☆
“A bit hesitant booking a flight from Royal Brunei...”
Written on: 14/05/2010 by danrowebenbob (1 review written)
A bit hesitant booking a flight from Royal Brunei Airlines. I have checked some of the reviews and most of them are not good. But to my surprise I am very happy with the service, the crew we're brilliant!
I flew with my husband and our 6 month old baby on the way to the Philippines. The flight attendants are very helpful. On the way back to Uk, it was just me and my baby, it didn't feel like im on my own. All the flight crew are really really helpful, they are always asking me if i'm...
(read more)
★★★★★
“Cramped seats, Tiny screens, plentiful good food,...”
Written on: 25/04/2010 by agedjake (1 review written)
Cramped seats, Tiny screens, plentiful good food, attentive helpful crew.
flights ran on time. I am disabled and was stranded in Brunei during the recent Volcanic disruption. My care and the update information I received could not have been bettered. Next time I fly long haul it will still be with Royal Brunei, but buisness class will accomodate me better with extra leg room and more space generally. Though I doubt the care I get from the crew will be improved upon. When the chips were...
(read more)
★☆☆☆☆
“This is an appaling government airline. Our flight was...”
Written on: 08/04/2010
This is an appaling government airline. Our flight was delayed over 24 hours costing us a small fortune. At all times we were kept in the dark and treated with contempt by Royal Brunei. Short of the plane crashing, it could not have worse. Avoid at all costs. (read more)
Nickswitch's Comment
Written on: 12/04/2010
I found this review somewhat helpful because... it wasn't specific enough
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★★★★☆
“I'd read a lot of bad reviews after booking, but was...”
Written on: 14/02/2010 by goosebag (2 reviews written)
I'd read a lot of bad reviews after booking, but was pleasantly surprised; in fact I would rate Royal Brunei as good as Emirates for service, comfort, food and courtesy. There were two things that were not so good: no alcohol (but I can manage 7 hrs without a drink!) and an entertainment system in which some passengers find their screens break down during the flight. However the choice of films was excellent and I watched 2 new releases on the return flight. We had a 2hr delay on the return... (read more)
★☆☆☆☆
“Old, uncomfortable, noisy, bad food, TV screens did...”
Written on: 28/12/2009
Old, uncomfortable, noisy, bad food, TV screens did not work and nothing was done despite several requests. Not worth the saving in fare. (read more)
★☆☆☆☆
“Brunei was my favourite airline until recently,...”
Written on: 09/11/2009
Brunei was my favourite airline until recently, they've been going downhill since last year. We went to Dubai beginning of this year and it was the worst experience ever! Our TVs didn't work (as USUAL, same thing happens to me every time I fly Brunei), the AC wasn't functioning properly; so we were both hot and extremely bored on a 18 hour flight, how awesome is that?? When we complained they said the AC was fine and nobody else complained, they were very rude to us, they couldn't find us... (read more)
★★★☆☆
“when I booked my return flight heathrow to auckland 6...”
Written on: 24/03/2009
when I booked my return flight heathrow to auckland 6 months ahead royal brunei was the cheapest around even though they charged me £100 to take a stopover in brunei but as the months went by other airlines dropped their prices could have gone cathay or air new-zealand for less if I had waited but it may have been a gamble if fares had continued to rise I expected a worse flight having read some of the comments left by other passengers but it was not to bad if a bit cramped. planes on time... (read more)
Nickswitch's Comment
Written on: 12/04/2010
Hello Mate
<br/>
<br/>thanks for the review on royal brunei to auckland I am contemplating the same flight at present it is only £800 - how much did you pay for your flight if you don't mind me asking?
<br/>
<br/>Nick
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★★★★☆
“Royal Brunei Airlines have polite and helpful staff,...”
Written on: 06/03/2009
Royal Brunei Airlines have polite and helpful staff, good food on plane. all flights on time. business class check in and boarding could be much better flat beds on business class are not flat, and not very comfortable, no alcoholic drinks served on plane. when re boarding aircraft at Dubai, business class passengers were given no priority, all other airlines do give priority to 1st and business class passengers. aircraft are clean but old. (read more)
★★★★☆
“I flew from London to Dubai and then had a connecting...”
Written on: 17/05/2008 by handofgod (13 reviews written)
I flew from London to Dubai and then had a connecting flight from Dubai with Emirates. I was really scared of the reviews with Royal Brunei and I was expecting lot of bad things or maybe my luggage would be lost....surprisingly it was one of the most pleasant flights. Food was good and I felt the seats were very comfy.
Reached on time....I wouldn't mind travelling with them again. Maybe it depends on the stewardess you get, sometimes they are very helpful and some of them are very...
(read more)
★★☆☆☆
“I booked a return flight from London to Sydney through...”
Written on: 22/04/2008 by tartimarty (1 review written)
I booked a return flight from London to Sydney through STA Travel for Royal Brunei Airways and it was a disaster from start to finish. The original itinerary was to fly from London to Brunei Brunei to Sydney with a 12 hour break between flights in Brunei. I thought it was quite odd to have such a long break between connecting flights without offering accommodation as has been the case when I flew to Sydney with Air Japan and Korean Airways both of whom put me up in nice hotels on the return... (read more)
Nickswitch's Response to tartimarty's Review
Written on: 12/04/2010
I found this review very helpful because...I won't be travelling on royal brunei
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See next 10 reviews
Showing 21 - 30 of 34 Reviews
☆☆☆☆☆
“Flew London- Dubai- Brunei- Brisbane Return...”
Written on: 11/04/2008 by Emma704
Flew London- Dubai- Brunei- Brisbane Return March/April 2008. This is definitely the worst airline I have flown from beginning to end. Not such a disaster as I have read from many below but an unpleasant journey nonetheless. I wouldn't recommend it to anyone. The flight schedule changed so many times it was ridiculous and I ended up with 4 different itineraries. Eventually I had to phone the airline to find out what time our flights were once and for all. Once on board you notice... (read more)
★★★★★
“Ryal Brunei Airlines was the best we've ever travelled...”
Written on: 24/09/2007 by rozza (8 reviews written)
Ryal Brunei Airlines was the best we've ever travelled with. It was our longest flight too, with a stopover in Dubai. 1 hour, enough time to do a bit of shopping in the huge duty-free. The muslim prayers before takeoff and before landing (with sub-titles) were interesting, and comforting. There are facilities for prayers for the Muslims although none seem to take this up.
The food was very good, plenty of comfort seatwise too. The hostesses were attentive and good entertainment. This...
(read more)
★★★★☆
“Flew Heathrow to Dubai with Royal Brunei Airlines. We...”
Written on: 17/06/2007 by nissan7 (3 reviews written)
Flew Heathrow to Dubai with Royal Brunei Airlines. We had the usual trouble with the seat-back screens - there were 4 of us flying and we were lucky to have 1 screen working between us so rotated around........but the food and service was excellent. I'm 6'4", and even with the passenger in front of me insisting on reclining all the way, I wasn't in any discomfort. Remember that these flights are cheap, so lots of families use them - luckily the little bag of goodies they supply have ear... (read more)
☆☆☆☆☆
“I was not convinced when my travel agent said that...”
Written on: 26/01/2006 by Danc (27 reviews written)
I was not convinced when my travel agent said that Royal Brunei was a good airline. My son and I had wanted a return flight from Heathrow to Bangkok but Royal Brunei was the only airline that had seats available on the day we wanted to travel and return.
Check-in at Heathrow was fine but I was surprised at how small the plane was and wondered whether it was intended to be used for longhaul travel. Legroom was very poor. As we approached the runway for takeoff the captain asked passengers...
(read more)
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Flightmaster's Response to Wanyee's Review
Written on: 07/03/2013
In my view Yes ideally the In Flight entertainment system should work but just like the loo’s they don’t always work as intended.
But asking the cabin crew to fix it is a bit like asking them to fly the plane all they can do and did do was to reboot it and see if that fixed it, apart from that there is nothing they can do & only a
Engineer could fix it, its a budget airline don’t expect miracles , all they can do is flag it as a fault
& hopefully it will be looked at after all the essential plane maintenance is done, don’t think you
will find in flight entertainment is a right its just an extra they provide & people have got use to having...