Thomson have a very low cabin baggage weight allowance of 5kg. This is enforced ruthlessly by very unhelpful check-in staff. As a family of 3 who had paid extra to check a bag in tghe hold, having weighed all our bags it transpired we were 3 kg over. We were charged an extra £45. This despite the fact that one of our party, for whom we had paid full fare, is 4 and only weighs 15kg!

Flew to Rhodes on Thomson airlines, what a pain. Not only do you have to pay extra in order of being certain of sitting together but, Cramped seating. Uncomfortable seating 4 hour flight with No Meals served, not even a drink of water supplied. You have to pay extra for everything. Overpriced rolls. Horrible tasting paste. Overpriced drinks. Cabin crew do there best but there were far too few of them. They may be reasonably priced flights but you get nothing for your money. Would have been far better off lying with a budget airline, they treat you better.

We booked an evening flight back from Spain as we weren't staying near the airport, to give plenty of time to get there; there were much cheaper morning flights with other airlines, but we wanted a leisurely final day. We booked 3 months in advance, but 2 weeks after we booked, Thomson changed the flight time by 6 hours, to a morning flight. When we asked if we could cancel we were told we would receive no refund. We also had a couple of queries & contacted customer services, but they were no help at all. My husband is just over 6ft tall & there wasn't enough leg room for him to sit straight. We won't be using Thomson again!

Having written several lengthy reviews, only for them to disappear into the ether, I will be brief. I'm several hundred pounds out of pocket, Thomson ruined my holiday, attempted to get me to sign a disclaimer by deception, abandoned me for days until I took the step of contacting their MD, treated me like a second rate citizen ( and then they did the bare minimum) and have offered me an insulting amount of money for trashing an expensive suitcase. I'm so shocked that a well known company can treat its customers the way it does, I suggest everybody COMPLAINS TO THEIR REGULATORS ABTA. This company really doesn't deserve to be trading. You can also contact their MDto tell him what you think of his company.

I am about to travel in two days. On booking my holiday the travel agent told me that there was no need to pay £50 for pre-booked seats as they would always ensure that a child is sat with a parent anyway. So I went ahead and when the time came to check in online to my horror the allocated seats they had given me where scattered over the plane. My daughter who had only turned 4 the week before was sat at the front of the plane alone and my son who was 8 and an extremely nervous flyer would be sat at the back of the plane alone and me and my husband were scattered in the middle! On phoning my travel agent they stated that "Thomson had changed their policies recently and children no longer had to sit with an adult anymore." I told her that I was never told that on booking my holiday and she reiterated that this was a recent policy change. However she agreed with me it was ridiculous that they would expect children so young to sit alone and so far away from a parent. She phoned the airline herself and they said I should turn up at the airport and beg people to swap seats with me! As I pointed out to the rep that this was unlikely to happen as most people had probably paid for these seats which I would of done if I thought I would have been separated from my children. In the end I had to pay £130 to upgrade to seats with extra leg room as they were the only seats available in which I could sit close to my children. I do not understand the logic in Thomsons new policy. What about in the event of an emergency and you need to fit your childs life vest or oxygen? or have an emergency evacuation? Also the fact you are sitting your small children next to complete strangers whom could quite frankly be anyone? I am absolutely outraged. I just hope the rest of my holiday goes well.

I made an on-line flight booking today for my family of 8 to go to Menorca. After completing the form and filling in my bank details, a request came back saying 'try again'. Knowing there was more than sufficient funds to cover the cost, I assumed I had made an error on the form. Two further attempts came back with the same request. I called my bank, who confirmed the cost of the flights (almost £3,000.00) had been withdrawn from my account, but I had still not had confirmation from Thompson of the booking, so called thier customer service centre to check. After being kept on hold for 20 minutes, I clearly and calmly explained to the Indian call centre adviser that the money had been taken from my account, I was told the call centre wouldn't confirm the booking for a further 4 hours, (this call was made at 4.22 pm) Without confirmation of flights, I couldn't book the last available accommodation in the area we wanted, so called back at 7.45pm. I was told the computers were closed, and to call back the next day. I have now lost the only available accommodation, so the the flights are as useless as Thompson's customer service. What should have, and so easily could have been a simple and pleasant start to our holiday, has been a complete nightmare. I would not recommend Thompson to anyone. The service is shocking, and more worryingly leaves me to wonder what extent they will go to, to save a few quid!!!!!! Disgusting!!!!!!

After booking flights with thomson i had an emergancy which meant i had to cancel flights. After 2 hours trying to call and cancel i was put on hold and evetually cut off 4 times!!! Unable to ever reach the call centre to cancel and ended up having to email and await 28 days for response. When in the meantime the flight im trying to cancel will already of departed. Avoid booking at all costs because if any changes need to be made to your booking you can not get through. It also wouldnt let me smend online and said i had to phone!

I booked my flights 6 weeks ago still haven't received confirmation email for baggage have made 4 calls to helpline over 45 minutes each time before an answer then a poor english speaking indian tells you they will resolve it in unto 24hours after keeping me on hold for another 45 minutes 6 weeks later still no joy went into local shop cannot solve it saying they can't because it was booked online flying tomorrow have to turn up with no tickets no confirmation of baggage spent approximately 7 hours trying to solve this at 5p per minute plus network charges and even though I have paid nothing not even an apology totally useless made my break about as stressful as can be imagined thanks a lot you are the useless I will spend as much time leaving as much feedback as i possibly can in a hope that you don't ruin anybody else's holiday

Premium seats on Thomson's First Choice plane Newcastle to Montego Bay were an absolute joke. The flight was supposed to be a direct flight but we ended up landing in Manchester to refuel where we were kept sitting on the runway for well over 2hrs. The plane was so old and tatty I could not believe we paid extra for these seats. The seats may have been 36" front to back but the width of the seat was only 16", and so hard and uncomfortable, I can't believe they expected customers to sit for over 14hrs in such awful seats. I was unable to see my TV screen as I could not adjust the angle of the screen. On the return journey they ran out of some drinks and after taking orders for the meal we were asked to change our order as they did not have enough chicken meals. I will never fly with Thomson's again.

Over the past few days I have been disgusted by the level of professionalism set by the call centre do this airline. I have been hung up on when only queering a mistake on my booking. I have been outright denied to speak to a manager and told I am not a real customer because I booked my holiday through a travel agent and not through thomson's website itself. I am so disgusted and horrified by the way I have been spoke to after 9 phone calls and 9 different agents I am yet to speak to one who isn't rude or cheeky to me, and to find one who can actually listen to my problem and help me. Save yourself from having the burden of having to call them. Book your holiday somewhere else!!

We have not even flown yet. We paid for pre bookable seats. We booked our seats at 06.24 on the 1st possible date, at the time we were the only people on the plane. The holiday is for a special occasion so we all wanted to sit together and we have a nervous flyer in our group who cannot fly alone. After booking champagne it was assumed by customer services that we would upgrade (we did not) however they proceeded to allow someone else to book our 'pre booked' seats. When we discovered their mistake they were less than apologetic. Allocated us seats sat separately from each other and tried to charge us £180 for changing our seats. The cheek of it. Even after proof of our pre booking and explaining the situation, still stailmate. They're refusing to budge. so we are now left sat separately, a nervous flyer sat alone and a service for which we paid a premium which they are refusing to deliver.

No drinks served for over 4 hours whilst on the ground waiting then when drinks served they wanted money. When we got to Gatwick no slot to land so went round for 30 minutes. Very poor updates no leadership, air crew ignorant when asked about most things other than selling something. I would say it was the worst flying experience that I have had ever had in around 10 years of long haul flights.

Was due to fly out to Orlando this morning from Glasgow. Arrived to be told flight delayed for 24 hours!! Attitude of staff at Thomsons desk was dreadful - extremely unhelpful and unsympathetic. Have spent the last 6 hours trying desperately to speak to someone in customer services to get some sort of explanation for delay and also advice on compensation but to no avail. Continually put through to call centres in India and Romania and on one occasion diverted to an automated message despite requesting them not to do this. This has also affected our mini van hire in orlando as we now need to cancel and rebook at an additional cost of £500. This is our 8th visit to Florida and our first with Thomsons - it will be the last. Please do not book with them - pay the little bit extra and go with Virgin or alternatively Thomas Cook if you can. We paid £9000 for ten flights and they absolutely could not care less!!

Firstly, the flight TOM403 from Antalya 02/11/12 was delayed due to a 'tech issue'. By 3am we got on the plane, and immediately it was apparent how very cold it was. We thought this would improve but it got worse. We gave our children what over coats we could so they would be comfortable, but we were so cold I asked if there were blankets available. Yes, for £5!!!!! It was like sitting in the chiller isle in Sainsburys! That experience alone was enough to undo the great holiday we just had. Now trying to get compensation and so far the results are: Having reassessed your flight in line with the EU Regulation 261/2004, I can confirm that your flight TOM403 was delayed on 2nd November 2012 as a reactionary response to your aircraft requiring a Pressure Regulator Valve change. which was funny, because the previous response was; As part of our investigation I have checked our flight reports and can see your flight was delayed due to a technical defect being detected prior to a previous scheduled flight. This then caused a knock on effect to your flight. So which is it Thomson? Utter rubbish! I'm taking this to the small claims and NEVER AGAIN!