Thomson Fly Reviews

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★★☆☆☆
2.3 / 5
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Summary

In May 2009 Thomsonfly and First Choice Airlines merged into one to form Thomson Airways. You can check our reviews on the former two airlines and leave your own for Thomson Airways if you have already travelled with them.
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Latest Reviews

★★☆☆☆

“Disappointed”

Written on: 08/11/2014 by 157Whittaker (1 review written)

Just flown to Egypt with Thomson and was not impressed at all. This is now more like a budget airline now, if not worse. The staff are pleasant enough, but that is as far as customer service goes. Considering the flight was 5 hours and 20 minutes you would expect some form of entertainment on board. There was nothing at all and the pilot seemed as uninterested in us as his staff. None of the usually telling you of the flight details. Meals on this airline are also none existent, just the… Read Full Review

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★☆☆☆☆

“Customer service call centre is the worst ever!!!!!!!”

Written on: 13/10/2014 by BridgetManning1954 (1 review written)

Over the past few days I have been disgusted by the level of professionalism set by the call centre do this airline. I have been hung up on when only queering a mistake on my booking. I have been outright denied to speak to a manager and told I am not a real customer because I booked my holiday through a travel agent and not through thomson's website itself. I am so disgusted and horrified by the way I have been spoke to after 9 phone calls and 9 different agents I am yet to speak to one who… Read Full Review

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★★★★★

“Brilliant Filghts ”

Written on: 01/10/2014 by NERVOUSPASSANGER (1 review written)

We flew to Fuerteventura on the 13th September 2014 from Manchester Flight was on time and a very smooth flight crew attentive and very professional We returned 27th September 2014 Flight was on time and crew where attentive and on time, when departing the aircraft the captain popped his head out I thanked him for a lovely flight and he was very polite and asked about our holiday. We have been flying with Thomson for about 12 years I'm a very nervous passenger but feel safe with Thompson… Read Full Review

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★☆☆☆☆

“appalling ”

Written on: 28/09/2014 by Wilson13 (1 review written)

We have not even flown yet. We paid for pre bookable seats. We booked our seats at 06.24 on the 1st possible date, at the time we were the only people on the plane. The holiday is for a special occasion so we all wanted to sit together and we have a nervous flyer in our group who cannot fly alone. After booking champagne it was assumed by customer services that we would upgrade (we did not) however they proceeded to allow someone else to book our 'pre booked' seats. When we discovered their… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 20/09/2014 by Cox1958 (1 review written)

No drinks served for over 4 hours whilst on the ground waiting then when drinks served they wanted money. When we got to Gatwick no slot to land so went round for 30 minutes. Very poor updates no leadership, air crew ignorant when asked about most things other than selling something. I would say it was the worst flying experience that I have had ever had in around 10 years of long haul flights. … Read Full Review

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★☆☆☆☆

“Sells on your personal information”

Written on: 04/09/2014 by IvanTheterrible (2 reviews written)

I had taken a holiday with Thomson to Goa last in April 2014. I had filled in a questionnaire on-board the aircraft. Since this time, I had received several phone calls from marketing companies every single day. I am appalled that this airline sells on your personal information to unprofessional 3rd party companies. The small print in the documentation is very misleading and this airline will do anything they can to deceive their customers. I am feeling very harassed by all the phone calls I am… Read Full Review

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★☆☆☆☆

“dont fly thomsons”

Written on: 04/08/2014 by mand999 (1 review written)

On Our flight out to florida all the entertainment systems were down and nobody really cared . The return home we were delayed for 19 hours, kept on the plane onthe ground for over 4 hours with no air conditioning, some passenger's were having panic attacks and small children were being sick due to the heat. Then they decided to light up the oven's as we were going into a hotel overnight and they didnt want to pay out for a meal, this was now 9pm and the last thing anybody wanted in the already… Read Full Review

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★☆☆☆☆

“Delayed flight by 24hrs Disgusting Customer Service”

Written on: 25/07/2014 by Mackenzies (1 review written)

Was due to fly out to Orlando this morning from Glasgow. Arrived to be told flight delayed for 24 hours!! Attitude of staff at Thomsons desk was dreadful - extremely unhelpful and unsympathetic. Have spent the last 6 hours trying desperately to speak to someone in customer services to get some sort of explanation for delay and also advice on compensation but to no avail. Continually put through to call centres in India and Romania and on one occasion diverted to an automated message… Read Full Review

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★★☆☆☆

“needs improvement think about making customers...”

Written on: 08/07/2014

travelled with Thomson for years, aeroplane wasn't clean dirty tissues and sweet papers left down back of chair, crumbs on floor. no entertainment no music or tv, travelled for just over 4hrs. from east mids to crete. seats uncomfortable, was asked if wanted extra large seat paid cash but never got the seat. still trying to get money back. will try different company next time. till Thomson as made better changes . asked if there would be any entertainment was told only on long haul flights… Read Full Review

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★★★☆☆

“Thompson Dreamliner prebooked seats - Not available ”

Written on: 07/07/2014 by RonOnHoliday (1 review written)

Thompson holiday to Jamaica, had upgraded to premium and pre booked seats. The seats seem to have a lot of room but this is deceptive as especially difficult to get out of the middle one especially when seats in front are tilted. also unusually had a lot of cramps on this flight not something I had experienced on other flights! the journey out was better as we had the seats we had pre-booked. where as on the return we were told the manifest had us in different seats although we had the… Read Full Review

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★★☆☆☆

“Dreamliner no thanks”

Written on: 04/07/2014 by Mya218 (1 review written)

We were so excited to fly on the dreamliner when we flew back from punta cana but alas , being in premium was dreadful the seat was so uncomfortable ,and gave me pins and needles in my legs i had to get my bag down and put my feet on it to raise them . I was literally trapped in my my seat as the people in front had reclined their seat you cant get out ,i dread to think what would happen if you had to get out quickly . So i wouldnt reccomend flying in premium anymore we have flown with… Read Full Review

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★★★☆☆

“No choice of seats”

Written on: 20/05/2014 by Elliott340 (1 review written)

I would like to ask Thompson if they have stopped asking people if they would like a quiet room or pool view etc on holiday also where you would like to sit on the plane as we weren t never asked just placed where they had space… Read Full Review

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★★★☆☆

“Finally someone SENSIBLE and SENSITIVE.”

Written on: 30/04/2014

I have been " fighting " with Thomson since June 2013---to get some form of compensation for " extra leg room " seats--resold by the airline, after our sister in law was medically off loaded with her husband--enroute to Egypt, in an Athens divert. Their seats on the return flight were resold, but Thomsons refused to refund the £ 130 the extra leg room had cost--the seats themselves are covered by charter rules , so obviously non --- all I wanted was a " gesture"--like a voucher ,or something… Read Full Review

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★★★☆☆

“Fair Enough”

Written on: 25/04/2014 by giannip (1 review written)

Flew to Punta Cana and back on Dreamliner, goot seat pitch although seats are a bit narrow. Thomson is now the Ryanair of long haul, apart from one small water and one coffee with your meal all other drinks have to be purchased including water which should be free on a long flight. However entertainment is good, staff were pleasant and efficient on both trips, meal going out was terrible, passable on the return… Read Full Review

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★☆☆☆☆

“First and Last with Thomson”

Written on: 16/04/2014 by emmajaneii (3 reviews written)

Flew with Thomson to Mombasa for the first time on Dreamliner. The aisles are too narrow so constant buffeting by stewards, had to pay for coffee and when queried the steward was rude and suggested we fly with another airline next time, the stewards were chatting all night in the galley so no sleep, our cases together with those of 50 other passengers left on plane which had parked elsewhere at Gatwick. No one from Thomson available for comment at the time so had to hang around for an hour and… Read Full Review

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★☆☆☆☆

“5 HOURS DEALY, NO COMPENSATION & DREADFUL FLIGHT”

Written on: 03/04/2014 by kerry1925 (1 review written)

Firstly, the flight TOM403 from Antalya 02/11/12 was delayed due to a 'tech issue'. By 3am we got on the plane, and immediately it was apparent how very cold it was. We thought this would improve but it got worse. We gave our children what over coats we could so they would be comfortable, but we were so cold I asked if there were blankets available. Yes, for £5!!!!! It was like sitting in the chiller isle in Sainsburys! That experience alone was enough to undo the great holiday we just… Read Full Review

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★☆☆☆☆

“I would not recommended even to the enemy!!!!”

Written on: 01/04/2014 by gjJones273 (1 review written)

I have booked the sit to sit together with my 2 years old daughter and my husband. All sits were booked but I spoke to one of the advisor and they promised me to organise everything. In the end my 2 years old daughter was sitting by herself with strangers. I am pregnant, my daughter all 7 hours was sleeping on my belly because she was afraid to sleep next to the strangers. The staff on plain was not helpful at all. I ll never fly and recommend this company. When I complained they said "I feel… Read Full Review

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★☆☆☆☆

“No Consideration for elderly booking on line”

Written on: 21/02/2014 by Benzac (1 review written)

My husband and I have booked a holiday with Thompsons on line for his 70th birthday. The flight is due on the 27th feb 2014. flying to Jamaica for 2 weeks, that's right we haven't left yet. As I am a nervous flyer we book premium seats at an extra cost of £658 a lot of money for a pensioner. But we thought it worth it as we were flying on the Dreamliner for the first time and we would be able to sit together. Our flight details arrived we checked our seats and we were allocated 6A and 6C which… Read Full Review

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★★★☆☆

“Disappointing and average”

Written on: 22/01/2014 by soobazza (2 reviews written)

Premium cabin was extremely disappointing. The seats were not very comfortable, I expected a bit more comfort for the price we paid. The tray table was filthy, I had to ask for it to be cleaned. There were sweet wrappers and crumbs in the seat pocket. The crew on the outbound journey were quite attentive but were slow bringing drinks or refills. The inbound flight was delayed 8 hours, the plane was not very clean, again the tray table was dirty and the seat pocket had crisps and chewing… Read Full Review

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★★★★★

“xmas eve in Antalya”

Written on: 30/12/2013

Just wish to praise the 2 Thomson ladies for the incredible job sorting out a planeload of tense stranded passengers after Flight tom 347 to Gatwick cancelled on Christmas eve. These girls had a very tough job dealing with all manner of folks, and kids, who were about to miss Christmas in the UK. They got us to a first class hotel, made sure the dining room stayed open, then even organised onward travel(taxis) when we eventually got back on Dec 25th. Well done girls, HAPPY NEW YEAR!… Read Full Review

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