Thomson Fly Reviews

Click here if this is your business
★★☆☆☆
2.3 / 5
35% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Summary

In May 2009 Thomsonfly and First Choice Airlines merged into one to form Thomson Airways. You can check our reviews on the former two airlines and leave your own for Thomson Airways if you have already travelled with them.
? Ask our helpful community of experts about this product or company
Thomson Fly - Ask a question now

Media Gallery for Thomson Fly

Thomson Fly
Thomson Fly

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“dont book! ”

Written on: 27/03/2015 by CassandraMorris131 (1 review written)

After booking flights with thomson i had an emergancy which meant i had to cancel flights. After 2 hours trying to call and cancel i was put on hold and evetually cut off 4 times!!! Unable to ever reach the call centre to cancel and ended up having to email and await 28 days for response. When in the meantime the flight im trying to cancel will already of departed. Avoid booking at all costs because if any changes need to be made to your booking you can not get through. It also wouldnt let me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hell in air”

Written on: 25/03/2015 by Jand1963 (1 review written)

10 inches from nose to seat in front heating on 100 degrees no entertainment for 5 hour flight. You are so low budget would much prefer to fly Ryanair. If you can avoid Thomson flights I would do so. The staff work hard and cannot fault them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Totally rubbish service”

Written on: 10/03/2015

I booked my flights 6 weeks ago still haven't received confirmation email for baggage have made 4 calls to helpline over 45 minutes each time before an answer then a poor english speaking indian tells you they will resolve it in unto 24hours after keeping me on hold for another 45 minutes 6 weeks later still no joy went into local shop cannot solve it saying they can't because it was booked online flying tomorrow have to turn up with no tickets no confirmation of baggage spent approximately 7… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“safety video”

Written on: 05/03/2015 by Kenleyv291 (1 review written)

Just arrived home from Madeira after a weeks holiday I really don't like flying at all I don't like heights I was really at ease after watching the lovely safety video it's just magic brilliant I can't tell you how much better it made me feel I was actually smiling and giggling the whole time through it it really took my mind off we were getting ready for take off the children were lovely in the video and the teddy they did it so beautifully,but also they were very professional in showing how… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Refused to pay for broken cases!!”

Written on: 19/02/2015 by lisawha (1 review written)

Cases were damaged on a flight back from Tenerife been fighting for the last 9 months to get a refund for the cases ready for our next holiday. They have offered me a ridiculous amount of £51.25 for 2 cases. Will NEVER fly with these ever again even though I fly with them every year!!! Would not recommend to anyone to fly with this company absolute disgrace… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Premium Seats on First Choice Plane”

Written on: 29/01/2015 by Skinnerjz327 (1 review written)

Premium seats on Thomson's First Choice plane Newcastle to Montego Bay were an absolute joke. The flight was supposed to be a direct flight but we ended up landing in Manchester to refuel where we were kept sitting on the runway for well over 2hrs. The plane was so old and tatty I could not believe we paid extra for these seats. The seats may have been 36" front to back but the width of the seat was only 16", and so hard and uncomfortable, I can't believe they expected customers to sit for over… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Disappointed”

Written on: 08/11/2014 by 157Whittaker (1 review written)

Just flown to Egypt with Thomson and was not impressed at all. This is now more like a budget airline now, if not worse. The staff are pleasant enough, but that is as far as customer service goes. Considering the flight was 5 hours and 20 minutes you would expect some form of entertainment on board. There was nothing at all and the pilot seemed as uninterested in us as his staff. None of the usually telling you of the flight details. Meals on this airline are also none existent, just the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service call centre is the worst ever!!!!!!!”

Written on: 13/10/2014 by BridgetManning1954 (1 review written)

Over the past few days I have been disgusted by the level of professionalism set by the call centre do this airline. I have been hung up on when only queering a mistake on my booking. I have been outright denied to speak to a manager and told I am not a real customer because I booked my holiday through a travel agent and not through thomson's website itself. I am so disgusted and horrified by the way I have been spoke to after 9 phone calls and 9 different agents I am yet to speak to one who… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brilliant Filghts ”

Written on: 01/10/2014 by NERVOUSPASSANGER (1 review written)

We flew to Fuerteventura on the 13th September 2014 from Manchester Flight was on time and a very smooth flight crew attentive and very professional We returned 27th September 2014 Flight was on time and crew where attentive and on time, when departing the aircraft the captain popped his head out I thanked him for a lovely flight and he was very polite and asked about our holiday. We have been flying with Thomson for about 12 years I'm a very nervous passenger but feel safe with Thompson… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“appalling ”

Written on: 28/09/2014 by Wilson13 (1 review written)

We have not even flown yet. We paid for pre bookable seats. We booked our seats at 06.24 on the 1st possible date, at the time we were the only people on the plane. The holiday is for a special occasion so we all wanted to sit together and we have a nervous flyer in our group who cannot fly alone. After booking champagne it was assumed by customer services that we would upgrade (we did not) however they proceeded to allow someone else to book our 'pre booked' seats. When we discovered their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful”

Written on: 20/09/2014 by Cox1958 (1 review written)

No drinks served for over 4 hours whilst on the ground waiting then when drinks served they wanted money. When we got to Gatwick no slot to land so went round for 30 minutes. Very poor updates no leadership, air crew ignorant when asked about most things other than selling something. I would say it was the worst flying experience that I have had ever had in around 10 years of long haul flights. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sells on your personal information”

Written on: 04/09/2014 by IvanTheterrible (2 reviews written)

I had taken a holiday with Thomson to Goa last in April 2014. I had filled in a questionnaire on-board the aircraft. Since this time, I had received several phone calls from marketing companies every single day. I am appalled that this airline sells on your personal information to unprofessional 3rd party companies. The small print in the documentation is very misleading and this airline will do anything they can to deceive their customers. I am feeling very harassed by all the phone calls I am… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“dont fly thomsons”

Written on: 04/08/2014 by mand999 (1 review written)

On Our flight out to florida all the entertainment systems were down and nobody really cared . The return home we were delayed for 19 hours, kept on the plane onthe ground for over 4 hours with no air conditioning, some passenger's were having panic attacks and small children were being sick due to the heat. Then they decided to light up the oven's as we were going into a hotel overnight and they didnt want to pay out for a meal, this was now 9pm and the last thing anybody wanted in the already… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delayed flight by 24hrs Disgusting Customer Service”

Written on: 25/07/2014 by Mackenzies (1 review written)

Was due to fly out to Orlando this morning from Glasgow. Arrived to be told flight delayed for 24 hours!! Attitude of staff at Thomsons desk was dreadful - extremely unhelpful and unsympathetic. Have spent the last 6 hours trying desperately to speak to someone in customer services to get some sort of explanation for delay and also advice on compensation but to no avail. Continually put through to call centres in India and Romania and on one occasion diverted to an automated message… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“needs improvement think about making customers...”

Written on: 08/07/2014

travelled with Thomson for years, aeroplane wasn't clean dirty tissues and sweet papers left down back of chair, crumbs on floor. no entertainment no music or tv, travelled for just over 4hrs. from east mids to crete. seats uncomfortable, was asked if wanted extra large seat paid cash but never got the seat. still trying to get money back. will try different company next time. till Thomson as made better changes . asked if there would be any entertainment was told only on long haul flights… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Thompson Dreamliner prebooked seats - Not available ”

Written on: 07/07/2014 by RonOnHoliday (1 review written)

Thompson holiday to Jamaica, had upgraded to premium and pre booked seats. The seats seem to have a lot of room but this is deceptive as especially difficult to get out of the middle one especially when seats in front are tilted. also unusually had a lot of cramps on this flight not something I had experienced on other flights! the journey out was better as we had the seats we had pre-booked. where as on the return we were told the manifest had us in different seats although we had the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Dreamliner no thanks”

Written on: 04/07/2014 by Mya218 (1 review written)

We were so excited to fly on the dreamliner when we flew back from punta cana but alas , being in premium was dreadful the seat was so uncomfortable ,and gave me pins and needles in my legs i had to get my bag down and put my feet on it to raise them . I was literally trapped in my my seat as the people in front had reclined their seat you cant get out ,i dread to think what would happen if you had to get out quickly . So i wouldnt reccomend flying in premium anymore we have flown with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“No choice of seats”

Written on: 20/05/2014 by Elliott340 (1 review written)

I would like to ask Thompson if they have stopped asking people if they would like a quiet room or pool view etc on holiday also where you would like to sit on the plane as we weren t never asked just placed where they had space… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Finally someone SENSIBLE and SENSITIVE.”

Written on: 30/04/2014

I have been " fighting " with Thomson since June 2013---to get some form of compensation for " extra leg room " seats--resold by the airline, after our sister in law was medically off loaded with her husband--enroute to Egypt, in an Athens divert. Their seats on the return flight were resold, but Thomsons refused to refund the £ 130 the extra leg room had cost--the seats themselves are covered by charter rules , so obviously non --- all I wanted was a " gesture"--like a voucher ,or something… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Fair Enough”

Written on: 25/04/2014 by giannip (1 review written)

Flew to Punta Cana and back on Dreamliner, goot seat pitch although seats are a bit narrow. Thomson is now the Ryanair of long haul, apart from one small water and one coffee with your meal all other drinks have to be purchased including water which should be free on a long flight. However entertainment is good, staff were pleasant and efficient on both trips, meal going out was terrible, passable on the return… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview