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Picture courtesy of zjc.
| Flight on time? | 6/10   |
|---|---|
| Customer service | 4.5/10 |
| Comfort on flight | 4.6/10 |
| Quality of food | 4.4/10 |
| Value for Money | 4.9/10 |
| Reviewer Rating | 4.6/10 |
| Overall Rating | 4.7/10 |
Full review by
Guest.
on 30th Apr 2008
User Rating : 0
Respect :
0
Good Points: None
Bad Points: Staff unfriendly, expect delays, expect errors with Vege meals.
General comments: 2 days before we were to fly back from Sharm to Gatwick, we were told that our airline is in maintenance and we were to downgrade to a smaller plane. No longer were we to expect the TV screens or larger seats. Airline was delayed and we have found the staff to be unfriendly, inconsiderate and rude.
Guest.'s review and ratings | 66 words
Review by
cHarrower
on 24th Apr 2008
User Rating : 9
Respect :
0
We flew Cardiff to Arrecife, Lanzarote on the 19th April and I must say, really enjoyable flights. We were all sat together and we we served Omelette, potatoes, veggies, fruit, bread, and a muesli yoghurt which I really enjoyed! and a nice cup of tea. Small cups but what the hey. On the way home we were last to check in so we thought we'd be all split up. There was 2 seats available extra legroom at the front of the plane and one more 2 rows back so it was OK sitting like this. We had food inspi ...
cHarrower's full review | 198 words
Review by
Guest.
on 24th Apr 2008
User Rating : 2
Respect :
0
6th April disaster day if you were going to Cancun. Recently flew to Cancun and just thought you might like to know about how Thomson look after their paying customers - if you can't be bothered to read on then quickly.
Got on plane at around 9.45 am which, because of the snow, seemed to be a good sign. Sat down and was informed that Gatwick had closed runway for an hour but to sit tight as when it opened again we would be first off. After 2 hours we were told that we were waiting for a de-ic ...
Guest.'s full review | 1093 words
Review by
Phaigh
on 11th Apr 2008
User Rating : 0
Respect :
0
On a recent flight (March 2008) from Luxor to Manchester I purchased extra leg room sets. I was shown to row 2 seats E and F, row 2 on this plane was directly in front of the bulkhead and offered less legroom than a normal seat would have as you can't even put you legs out in front under the seat and the bulkhead is literally about 5 inches from the end of your knees when seated. I complained to the cabin staff who agreed with me but said they could do nothing, they didn't know of any complaints ...
Phaigh's full review | 221 words
Review by
yona
on 10th Apr 2008
User Rating : 0
Respect :
0
I was booked on the Thomson flight due to depart on Sunday 6th April at 8:55pm with my wife, three year old son and one year old. On arrival we noted there was to be a delay which is expected from Thomson leaving Telaviv since this flight was started. (I may note we flew in the past on the Manchester route with a delay but only compliments on the trips as a whole.)
So to continue after arriving at the gate B1 for boarding I on my own tried to find out the reason for delay and expected time of ...
yona's full review | 578 words
Review by
Guest.
on 10th Apr 2008
User Rating : 5
Respect :
0
The weather could of been warmer but never the less we had a fabulous time went on a few day trips must say however dot know how the reps at the airport put up with the abuse they receive totally unfair people just try to get away with rules and regulations thought Thomsonfly would have had better clients than Easyjet. Seville is a must, however, it is not suitable for children or wheelchairs.
Guest.'s full review | 93 words
Review by
Guest.
on 10th Apr 2008
User Rating : 1
Respect :
0
A 46 hour delay from Tel Aviv to Luton, extremely poor management of a fragile situation with continual miscommunication and lack of communication to passengers. Thomson Fly had no presence in Israel and the ground staff in Tel Aviv airport were at times rude to customers. There was no consideration for the elderly, people with reduced mobility/on medication nor indeed families and small children. A difficult and stressful situation was intensified by Thomson Fly and their continual ability to s ...
Guest.'s full review | 130 words
Review by
Ayala123
on 9th Apr 2008
User Rating : 1
Respect :
0
Her flight was called for 9pm on Sunday night. On arrival at the airport we discovered it was delayed till 10.30. I left at 10pm. Then it was delayed till 11.30. At 11.30 they delayed it till 12. At 12 they announced that the flight was cancelled for that day but would fly at 5am the next morning (Monday) and they would put people up in a hotel. At 2am people still had not been transferred to a hotel, and the people who wanted to go home had not got their baggage back. They were then told the ...
Ayala123's full review | 549 words | 1 comment added.
Review by
billy08
on 9th Apr 2008
User Rating : 10
Respect :
0
We stayed at hotel Sant Lucia in Palma It was great just what we expected, 5* accommodation. Even though rated as a 4*. I will be returning with a large group in Jan 09. The flights were nice and smooth. We only had one fault and that was on the way back home we were put in these seats and they started to move us around because of kids by the emergency exit's. As you cam imagine our flight was early hours in the morning and we were tired and getting messed around was the least of our worries ( ...
billy08's full review | 180 words
Review by
Guest.
on 3rd Apr 2008
User Rating : 1
Respect :
0
Bad seating, did not have the right food on board the aircraft. Delayed 3.5h on the way and on the way back we were delayed 2h. I would not fly with them if on a long journey (more than 2.5h) There are no good points.
Guest.'s full review | 45 words
Review by
Guest.
on 27th Mar 2008
User Rating : 1
Respect :
0
The most budget airline I've ever flown with, wouldn't even recommend it! At least with Ryanair, you know what you get - no frills! If you're flying Thomson, make sure you bring snacks and drink people! London > Cancun --- outbound journey: 3h delay. They never informed us of our flight being delayed until we checked in at the airport, and as compensation we got a $10 meal voucher, when everything at the airport was a minimum of $15. I also ordered a special meal, and was told there would be an ...
Guest.'s full review | 128 words
Review by
simonro
on 3rd Mar 2008
User Rating : 0
Respect :
+1
Salzburg to Gatwick, scheduled departure 1255 Sat 1/3. Boarded at 1330 and told delay due to high winds and late landinig of plane (fair enough). Then told by Captain that slight hydraulic problem and engineer on the way. At about 1430 we were told that the engineer could not fix the fault. At 1500 (whilst still on the plane) we were told that an engineer was being flown in from the UK. At 1530 we left the plane and returned to the terminal and advised next info at 1800. At 1800 we were advised ...
simonro's full review | 274 words | 1 comment added.
Review by
Guest.
on 29th Feb 2008
User Rating : 8
Respect :
0
flew with thomson gatwick to lanzarote...flight was on time both ways. Very friendly staff on outbound flight...not so good on return, looked particular;y bored!!
Informative captain both times, letting us know where we were at various stages of flight
Seats were OK , not too cramped and food was actually quite good...would use Thomson again
Guest.'s full review | 62 words
Review by
Lightning1
on 26th Feb 2008
User Rating : 7
Respect :
0
This was the 5th long haul flight with Thomson Fly, they were all late to a greater or lesser degree and I think the Operations Dept. needs to get its act together because this is colouring the reputation of the airline (in my opinion).
Lightning1's full review | 62 words
Review by
Guest.
on 3rd Feb 2008
User Rating : 8
Respect :
0
Plenty of leg room which we paid extra.
found service very good going out and coming back
well done thomson
Guest.'s full review | 29 words
Review by
Guest.
on 26th Jan 2008
User Rating : 1
Respect :
0
I went to Hurghada in egypt with thomson(well ment to be) and then found out we were flying with excel airways. We were in First class and we ordered a warm omlete with egg bacon beans and sausage with a cup of tea. I got cold chicken and sprouts. On my bookng it said a guranteed meal. So I complained and they said on that flight there was a shortage of staff but the flight attendet said to me we have to deboard some of the crew becasue they had too many!
Well I still havent got any responce ...
Guest.'s full review | 103 words
Review by
colin newland
on 12th Jan 2008
User Rating : 9
Respect :
0
Thomson Fly was overall a most enjoyable holiday and a first for booking a holiday online would probably do it again i hadn't read any reviews on this hotel and just simply picked it for what it was offering and i wasn't disappointed
colin newland's full review | 125 words
Review by
janette59
on 11th Jan 2008
User Rating : 1
Respect :
0
Flew Thomsonfly from LGW to Cancun end Oct07. We had a 26 hour delay. We were all sitting on the plane, had loads of legroom with seat back TVs and waiting to take off when they said there was a tech fault and would be delayed 4 hours. It then went from bad to worse. It went from 4 to 6 hours then 6 to 8 hours. We tried to get answers but not one representative from Thomson would talk to the passengers. We were actually told from the service team in the terminal that Thomson refused to speak to ...
janette59's full review | 310 words
Review by
tomgi
on 7th Jan 2008
User Rating : 1
Respect :
0
Flew Thomsonfly from LGW to Cancun in December/January. Paid £100 upgrade fee for premium and was shocked at the lack of service by the crew - not sure what it would have taken to prise them from the galley. Seats were slightly wider and more leg room than in economy. In the old premium the toilet at the front was for exclusive use of the premium passeneger - this was not the case and if you were on the opposite side you had to walk back to the main cabin as you were not allowed to crosso ...
tomgi's full review | 255 words
Review by
Guest.
on 25th Dec 2007
User Rating : 10
Respect :
0
Manchester airports cabin crew are exceptional, very kind and are there to suit your needs whatever the problem
Guest.'s full review | 23 words
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