Have a picture of Club Mobile www.clubmobile.co.uk?, please send it to us.
Picture courtesy of mammad.
| Quality of service | 0.4/10   |
|---|---|
| Layout of shop | 1.6/10 |
| Value for Money | 0.9/10 |
| Overall rating | 0.7/10 |
Full review by
S Mirza
on 12th Sep 2006
User Rating : 1
Respect :
0
Good Points: Poor service!
Bad Points: Very poor or no service, they never ring you back. Hard to get hold of an advisor. .
General comments: I bought two money back contracts with Club Mobile. I was supposed to get money back 8 times and I got it just twice when I faxed them every month's bill, not just quarterly. I have never seen such a bad service from any company in the UK.
S Mirza's review and ratings | 66 words
Review by
samjammer71
on 18th Aug 2006
User Rating : 0
Respect :
0
Club Mobile advised me that I would need to post quarterly bills, which I have done, but apparently I should have kept proof of postage so now no money back, SCAM.
samjammer71's full review | 54 words
Review by
jeffconnell
on 30th Jun 2006
User Rating : 0
Respect :
0
I agreed to a 12 month contract of £40 per month with Club Mobile. Club Mobile were to refund £20 of this each month. I have had the contract for 12 months and have not received one refund, despite numerous telephone calls and emails.
I have posted invoices every quarter, in line with the agreement, but they say they have only received one lot. So instead of having a refund of £180, I have not had a penny. They say I am due £60, and I am too late to claim the rest!! ...
jeffconnell's full review | 118 words | 1 comment added.
Review by
mkenver
on 13th Jun 2006
User Rating : 5
Respect :
0
I got a good full rental refund deal on a £40 per month contract from Club Mobile. Refunds were due every 3 months on a one year contract. I received the first payment OK, but there were major delays with the second repayment, and I could not contact anyone by phone. I wrote to the chief executive and got a response within 48 hours, and my second payment within a week. I have just received my third payment on time. I hope the fourth will be OK! Apparently, there were problems due to a ...
mkenver's full review | 122 words
Review by
barneybum
on 24th Apr 2006
User Rating : 0
Respect :
0
I went into this with my eyes open. I knew it was a new contract not an upgrade, as the sales team said. 1-0 to me so I thought. What a deal; a new phone and 1/2 price line rental for a year! But wait until you try to claim it back from Club Mobile in January. I am still waiting, and I have made phone calls and sent emails, still no money. I have now been told they have no bill sent by me in January, even though last time I phoned the premium rate customer service line, I was told I would be pa ...
barneybum's full review | 197 words
Review by
marcella
on 4th Apr 2006
User Rating : 0
Respect :
0
I received my first 3 months cashback from Club Mobile after a long delay, but after repeated phone calls when you eventually get cut off, and numerous emails, I have still not received my 2nd and 3rd quarter cashbacks. Today they have paid a sum of money into my account which does not tally with the amount they should pay at all. I have again spent 25 minutes on hold waiting for a reply and again nothing. I would not recommend Club Mobile to anyone and will be taking my complaint to Oftel.
marcella's full review | 110 words
Review by
mkenver
on 13th Mar 2006
User Rating : 0
Respect :
0
I'm on a £40 per month contract, and I am due back all of it on a zero rent deal with 3 through Club Mobile. They sent the first quarter money, but they haven't sent the second quarter money, and it is 8 weeks after I sent the bill (by recorded delivery). I have tried to get hold of them without success. I have decided to cut my losses and reduced my tariff with 3 to £30 a month for now, and then I will bring it down to £20 a month.
I cannot recommend Club Mobile after ...
mkenver's full review | 96 words | 1 comment added.
Review by
mammad
on 10th Feb 2006
User Rating : 0
Respect :
+2
I am also having problem with Club Mobile and their money back system. They didn't pay for the first quarter - For the second quarter I can't even contact them to see why they haven't paid - after 3 and half months now. Plus, I am due to loose the third quarter in a few days as it is absolutely impossible to contact them.
When I called 3 itself, they said all they can do is a 28 days investigation and there are no guarantees if they can do anything after that. They simply say they are only resp ...
mammad's full review | 222 words | 3 comments added.
Review by
bajajdrbajaj
on 16th Jan 2006
User Rating : 0
Respect :
+3
I hate Club Mobile!
Has anyone got the old terms and conditions for Club Mobile????
When I first joined with a Three contract they said that rebates had to be sent to bring line rental down from £40 to £14 in months 7, 10 and 13 and didn't really expand on that.
I did what they said, and they rejected my claim because they said I had broken their terms. It's hardly surprising; because I looked at their website and their terms have changed to the most complicated terms and co ...
bajajdrbajaj's full review | 191 words | 3 comments added.
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