Written on: 15/05/2013
I really liked the range of products on Zings website. It was recommended to me by a member of the marching band I am a member of. I immediately found the products I wanted and although they were originally out of stock (I was ordering a larger quantity) they arrived quickly and I got constant updates as to the progress of my order. The prices are competitive and the postage is much more reasonable then some over websites I looked at such as amazon and ebay. I would have liked to have known... (read more)
Written on: 13/03/2013 by jojing (1 review written)
We have been using Zings for a few years now and have always found them extremely easy to deal with. Their customer service is excellent, they are always courteous, prices are competitive and delivery is fast. Stock items are despatched quickly and if a product is not available straight away then an accurate lead time is always supplied, and followed up. You can always feel confident that Zings will go the extra mile to help out. (read more)
Written on: 17/01/2013 by Newmoon83 (1 review written)
I was dubious about the service from reading reviews online- these we're from a few years ago when apparently the company was owned by someone else. I spoke to someone called Tim at Zings music and he reassured me. The product I ordered was out of stock- I was emailed to explain this and it may put a delay on me receiving the product' however, my guitar came earlier than expected. Fantastic service from start to finish. I recommend you call Tim if you are worried in any way, but with my... (read more)
Written on: 27/11/2012
I needed some basic ukuleles in various colours as quickly as possible. The help I got from Tim was brilliant and the stock Zings held was good. Tim assured me the order would be processed as soon as my email order was received. And it was. The goods were delivered the next day by the very efficient carriers they are using. If we are talking time here it was under 24 hours from order to delivery on a normal delivery deal. I guess if there was express delivery it would arrive before you... (read more)
Written on: 15/08/2012 by Flymow (1 review written)
I wanted an Akai Electronic Wind Instrument - the EWI USB - it's a pretty technical item, and Zings Music popped up on Google with the best price in the UK. It was close enough to the personal import grey market option to prompt me to do the deed on the spot - glad I did. Because of the previous negative feedback here, I called Zings, and spoke to Tim, who was helpful, convinced me that this was indeed new management since the bad reviews, took my order and said it would be on its way... (read more)
Written on: 29/05/2012 by ukuleledaveey (1 review written)
I had purchased a Ohana SK35G in December last year, it was playing beautifully, then about a month ago i had serious issues with the C string. I got in touch with Zings, and Tim replied and we corresponded via email and he was so understanding. He asked me if i would try some strings on the uke, which they supplied free of charge. This didnt rectify the problem, so Tim asked me to cqall them. I spoke to Tim on the Phone. And what as lovely friendly helpful chap, so easy to chat to, and made... (read more)
Written on: 06/02/2012
Just a note to say how pleased I have been with the advice and information I have received from Zings Music and in particular Tim. As a new customer, nothing was too much trouble and info was sent by email and by phone. In fact all the members of staff I spoke to could not do enough to ensure a speedy delivery of quality items. Very pleased -Thanks to you all! Bob (read more)
Written on: 03/02/2011
An exceptional supplier, service and delivery outstanding. Tim's professional advice and attention to detail was fantastic. Our staff are absolutely delighted with the quality of the items. I will be recommending your company without reservation. Thank you very much. (read more)
Written on: 11/01/2011
Excellent advice about the purchase of a guitar from Tim. My guitar teacher recommended the make (Admira)and Tim helped me choose the model by explaining the merits of the many models available. I chose a Solista. He also recommended an excellent UK-made guitar case (Hiscox). The prices compared favourably with other Internet sites and I was kept informed about the progress of the order as the case was not in stock and the order needed to be despatched by DHL as I don't live locally. Had my... (read more)
Written on: 23/12/2010
I would totally disagree with the other comments written! This company has been a life saver - the personal attention to detail and advising me on the exact products I needed has been extremely professional. I STRONGLY feel that this company has given me sound advice and an outstanding service. They have been honest with me and helped me get the best quality of kit for value of money. Now, when I need something I have no hesitation in returning to their personal email addresses - in fact I... (read more)
Written on: 23/12/2010
Zings went to incredible trouble to track down and supply a damaged small part for a sporano saxaphone that was the difference to having an instrument to give a child joy to learn on or having an instrument fit for the bin.
They were helpful diligent and knowing that it was a second hand instrument to form a Christmas present got the part to me 2 days before Christmas. Their great service will make someone very very happy in 48 hours time.
Thank you Zing Music (read more)
Written on: 14/09/2010
I am very unhappy with the service I recieved from Zings Music. Firstly the drum that I ordered, which I was told would take 3 weeks to arrive, actually took 3 months in the end, as it had to be aquired from Brazil. I was not updated about this chamnge in status and had to continually ring up to find how much longer it would take! Everytime I called they just stated it would be another 2 weeks!
I also ordrred a drum strap and this arrived, but was not as described on Zings website. I again... (read more)
Written on: 31/03/2009 by washburndime
The Zings Music Ltd website looked very professional and the item was in stock with 1-2 days delivery. I received a confirmation email and excitedly began waiting for my new guitar to arrive. Then on the day I was expecting the delivery, I instead got a phone call telling me that if I wanted my order I would have to pay around £30 extra, because the item was out of stock and the prices had gone up. This figure was also distorted by not initially telling me that the additional VAT was not... (read more)
Written on: 21/03/2008 by pjp2008 (1 review written)
Ordered a violin from here with some trepidation after reading some other comments here. But I am pleased to say it arrived on time (five working days) and it was much cheaper than elsewhere on internet. Also, if you read amazon uk reviews of zing they seem to be mostly good. (read more)
Written on: 20/02/2008 by mypetfrog (1 review written)
Ordered a whole guitar package for my son on Monday morning. Wednesday afternoon I had still heard nothing so checked online and my order was still at the 'processing' stage.
Phoned them and they said the guitar was out of stock and I would have to wait 7 to 10 working days!
Useless customer service, no feedback and they never seem to have anything in stock. I suspect that they are just resellers and do not hold stock.
I would strongly advise you to go elsewhere, it's worth the extra few... (read more)
Written on: 14/05/2007 by Shifty Geezer (1 review written)
Ordered violin on 1st May. Received confirmation email. Nothing since. Phoned today to be told that they were waiting for stock, due end of the week. Delivery seems to be 7 - 14 days after that. The terms and conditions on order processing are unclear in that respect. Anyhow, Zings Music never told me they were out of stock or when new stock was expected. Had they had done so, I would have cancelled my order and gone elsewhere straight away.
As it is, I found an eBay store selling the same... (read more)
Written on: 15/03/2006 by robertg (1 review written)
First attempt at an order failed when Zings telephoned to say that the website was incorrect in stating free postage and expected me to pay the additional £8.50. I would have expected them to admit their mistake, correct the website and not charge on this occasion. They were insistent that I had to pay, so I cancelled the order.
A few months later I thought I whould try again on a different order. After a week with no news on my order, I contacted them (hard to find a telephone number on... (read more)
Written on: 15/01/2006 by AdrianFP (3 reviews written)
Rang Zings Music Ltd before Christmas to check stock level of an item I wanted, was given an honest reply indicating none were available and the item I wanted was exteremely unlikely to be available before Christmas.
Waited until the New Year before ordering online. Confirmation emails received from Zings immediately. Shortly after received another e-mail pointing out that I needed a power adaptor for the item I was buying, 'had I forgotton to order it or didn't I need one' I was asked. Good... (read more)
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