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| Value for Money | 3.7/10  |
|---|---|
| Overall rating | 1.3/10 |
Full review by
UPTOWNBOY
on 11th Jan 2007
User Rating : 0
Respect :
+1
The customer support is very bad. I had a mobile, and I took out a Talk Talk landline and broadband. If the service works then fine, but if you ever have to speak to anyone at Carphone Warehouse: Fresh then it is awful.
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I have spent DAYS of my life on hold, then getting cut off or passed from person to person from the UK to India to Ghana or wherever else they are based, with varying low levels of spoken English. None of the or systems are connected, so you have to continually give your details over and over to various agents, and even then it is unlikely they will be able to help or resolve a problem.
UPTOWNBOY's review and ratings | 120 words
Review by
tas2006
on 1st Oct 2006
User Rating : 0
Respect :
0
They have got the cheapest deal on the market. However, there are hidden charges, expensive and poor customer service. For a contract mobile customer it's really hard to know the daily usage, as Fresh do not update the website regularly. For some unknown reason they like to bill themselves for phone usage, and when you contact the network they simply refuse to help, and they ask the customer to contact Carphone Warehouse, which is only open until 8pm.
tas2006's full review | 108 words
Review by
David B
on 11th Jan 2006
User Rating : 4
Respect :
0
The Fresh mobile phone service from Carphone Warehouse is cheap to use at 15p per call anytime, and the cheapest texts at 5p, BUT the after sales service, especially when it comes to communication with the company and the punters!!
Also, there are no more text warnings when one is getting low on pre-pay credit, like they used to do in the first three months of joining them???!!!
David B's full review | 96 words
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