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Written on: 18/11/2014 by armand1975 (1 review written)
i have used the britannia and now the Co operative for several years and when my mortgage deal is up for renewal we would always go back into my local st helens branch and arrange a meeting to discuss the best deals available, but know this process has changed completely and if you are an existing customer you have to phone their help line which is only available between 9-6 Monday to Friday and 9-1 on Saturday. Now you might be thinking that telephone banking is the way forward for the bank… Read Full Review
Written on: 30/09/2014 by Larsentp370 (1 review written)
In one word " pathetic"...Absolute waste of time and money. Unprofessional, no common sense, Lies, slow...and list goes on... I have excellent history, Both me n spouse working as Gps, required mortgage with 85% deposit....Broker recommended this doggy company...after few wks of putting up with their silly requests I decided to go with another company and got it flying in 9 days. ( appears they take admin fee, valuation fee etc then keep on delaying the things so you get frustrated and go to… Read Full Review
Written on: 25/04/2014 by 139Fox (1 review written)
Tried to get a mortgage from the coop after giving them £280 for the valuation fee, they valued the house at £15000 less than everyone else and would not give the mortgage so its left me £280 out of pocket non refundable… Read Full Review
Written on: 25/02/2014 by mortgagefinder (1 review written)
Attempted to apply for a mortgage with co op and found the whole process stupid, initially I called to enquire about applying for a mortgage and after 1 hour on the phone was given a quote ???????, can't I do that on most websites. I would have completed the whole process with most banks in an hour, was given time scale of 6-8 weeks ???? Please avoid, PS I am in a very good leading position… Read Full Review
Written on: 10/02/2011
I have a mortgage with the Co Op alongside an equity loan from an independent company. I had no choice but to use the Co Op due to the restrictions of the equity loan, however I would never use them again and wouldn't recommend them to anyone. They have made every last detail as complicated and long winded as can be. There customer service is very poor and often advice and support is negative. I am currently 6 weeks into an application for further lending and still no end in sight even after… Read Full Review
Written on: 05/01/2011
Been with co-op for about 5 years and had no problems at all in the past. However, having recently gone through a porting application, they have been an absolute nightmare in terms of getting information about my application wrong. They lied to me about the expiry date on the mortgage offer which has meant that I now need to reapply at the eleventh hour! There whole system is a joke, based on a 'notes section' on their systems. Nothing is ever updated. There are several members in their… Read Full Review
Written on: 06/08/2010
Fantastic interest rate, but absolutely incompetent customer service. I strongly urge you to not use the Cooperative for your mortgage. In particular:
They are inflexible - for example the do not accept any materials by email, even to the extent you need to print out emails and post to them.
They are not proactive - if you don't chase them during application for a week, rest assured nothing will have happened. No one owns your application.
They do not keep their commitments - they make… Read Full Review
Written on: 31/12/2009 by welldc (4 reviews written)
Have had a mortgage with Co-Op for four years (and two properties).
Excellent service, always very prompt at making adjustments when the interest rate drops,and carried the existing, very competitive rates over to my new property when I moved house.
I also like their ethical policies (makes me feel good without costing me anything !)
… Read Full Review
Written on: 18/08/2006 by gauly (1 review written)
My Co-operative Bank Mortgage started as good value for money. The customer service is good, and they answer the phone promptly and are helpful. They reduced my mortgage redemption fee when I wrote two letters of complaint.
The increase in their standard variable rate has been enormous. I don't believe their has been a single change in the Bank of England base rate that they didn't use to increase their SVR by at least 0.1%. Just to add insult to injury, they increased their SVR by 0.25%… Read Full Review
Written on: 17/12/2003 by Janine (1 review written)
The co-operative bank offer a range of products, they tend to change roughly every six months. In the past they have offered fixed, variable capped and tracker rates. All have flexible features such as: All interest is calculated daily, you can make use of the overpayment fund and make lump sum payments or arrange to increase your direct debits each month. This is set against the amount you have borrowed and reduces the total interest you have to pay straight away. This can help pay off… Read Full Review
As rated by our community of reviewers
" Brilliant from start to finish " Read More
" Horrific process - amazed that anyone ever gets a mortgage " Read More
" 10 days from application to offer " Read More
" Changing Fixed Rate at maturity " Read More
Written by Lisarobert
" Never, ever again " Read More