Nationwide Building Society Reviews

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★★☆☆☆
1.8 / 5
22% of users recommend this
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Nationwide Building Society

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Latest Reviews

★☆☆☆☆

“worst bank ever”

Written on: 07/07/2014 by arusha (1 review written)

worst online banking ever worst service bad bad bad bad… Read Full Review

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★☆☆☆☆

“Rip off charges equivalent to APR of 42583% ”

Written on: 07/07/2014 by debsreview (1 review written)

Recently accidentally made a Debit Card payment for £19.75 for council tax and resulted in an unauthorised overdraft of that amount for a period of just 3 days (weekend) Charges are as follows - £20 use of unauthorised overdraft Fee £45 Paid Transaction Fees Total of £65 for being overdrawn by £19.75 for a weekend - an APR of 42583 % AND because there was no money in the account when charges were taken in a months time I will be charged AGAIN for being overdrawn (except the account… Read Full Review

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★☆☆☆☆

“Unbelievably inept management & ignorance”

Written on: 27/06/2014 by JanelleEdwards (1 review written)

LOCAL BRANCH: they only list some of the places they are, for instance they are in Gorleston, Norfolk is not listed on their site along with several other places they have branches or sub branches. INTERNET BANKING: Why are there any stars shown for this? THEY DO NOT PROVIDE INTERNET BANKING. THEY IGNORE WEB FORM MESSAGES FROM THEIR SITE. THEY IGNORE EMAIL SENT TO THE ENQUIRIES EMAIL ADDRESS ON THEIR SITE. THEY IGNORE COMPLAINT POSTINGS ON THEIR FACEBOOK PAGE. And even after finally being… Read Full Review

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★☆☆☆☆

“I HATE NATIONWIDE ”

Written on: 16/06/2014 by Diaz1952 (1 review written)

We had a flex account with £2750 overdraft facility on it,Nationwide offered us to upgrade to the flex direct account with 12 months interest free overdraft,we thought that was great lets upgrade.How wrong where we the pood on us from a huge height,as soon as we had the account upgraded within two weeks they without sending any confirmation in writing or email cut the overdraft down to £500 pounds what a bunch of twats,offer you one thing and then take it away in the other. I fought we them… Read Full Review

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★☆☆☆☆

“Totally ignored me”

Written on: 06/06/2014 by Parker433 (1 review written)

Nationwide Branch on Cheapside, London. Adviser I eventually saw was OK but no-one managing this place! I sat there for ages and was totally ignored whilst staff seemed to be doing nothing. Get your act together or I'm outa here. Treating your customers like this, you don't deserve our custom. I don't want to have to get stroppy to get your attention… Read Full Review

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Stonewall261's Comment

Written on: 14/06/2014

I went in to Nationwide in Weston-super-Mare to open an account , as I entered the branch met by a welcomer explained my purpose for my visit, shown to a room giving the forms required to complete the welcomer then disappeared , every time I wanted to ask a question about the form I had to go into the banking hall to search for this welcomer. Very unsatisfactory in my opinion they need more staff that can be called upon to assist customers.

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★☆☆☆☆

“0845”

Written on: 05/06/2014 by Lynda64 (1 review written)

I refuse to use 0845 numbers can't understand why I ohone my branch it wss certainly bettet than a call centre number. At one time I could go to the branch and see someone now I have to make an appointment. Obviously not enough staff I can't see how this is progress certainly not for the customer… Read Full Review

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★☆☆☆☆

“Bad behaviour from top ranked staff”

Written on: 01/06/2014 by MatthewBowman (1 review written)

After beeping with nastionwide for 13 years I came a gross a big issue that's need to be sorted by on of their top ranked staff and the way he talks made me hate being with this bank for 13 years • Making up fake informations • Being fully rude • Having no passion toward his job pundai I wish I could include his name into this but I will leave it out… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE - switching between Nationwide accounts”

Written on: 24/05/2014 by Sanders464 (1 review written)

CAN'T SWITCH EASILY FROM NATIONWIDE MYSAVE TO NATIONWIDE LOYALTY SAVER: Nationwide Mysave accounts are ending, so they wrote to me saying I might want to switch to their loyalty saver account. Great, I thought. I'm loyal. Turned out, you CAN'T switch from a Mysave account to a Loyalty Saver account online, or by phone. You have to go into the branch and fill in a form. You also can't just transfer the money from one account to the other - because Mysave withdrawals can only be paid to the… Read Full Review

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★☆☆☆☆

“Three weeks on and nothing”

Written on: 10/05/2014 by EllenFlores (1 review written)

Applied for a current account, took ID into branch, letter received to say they had it all and application successful and progressing, after that it all went pear shaped, no further contact, nothing, it's now been three weeks and they have completely wasted my time Opened an account online with TSB and I was up and running within ten minutes. If it takes seven days to do an account switch it doesn't take over 21 to open the account Wouldn't touch this lot, go elsewhere, don't be fooled by the… Read Full Review

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★☆☆☆☆

“charging unarranged overdraft charges on cash card...”

Written on: 02/05/2014 by Lukas10 (1 review written)

charging unarranged overdraft charges on cash card account. They are just there to rip customers off. with Cash Card what you have in your account is what you should be able to use,but these idiots charge you for going over your limit and their balance is not always transparent. … Read Full Review

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★☆☆☆☆

“nationwide direct mortgages”

Written on: 25/04/2014 by wafs (1 review written)

absolutely horrendous experience. DO NOT USE ONLINE OR DIRECT SERVICES FOR MORTGAGES. they will never call back, a minimum of 30 minutes before the phone is answered. the branch staff are derogatory about the direct team. the most unbelievably complicated process to get an application approved or submitted. all this for an existing customer, I will now move all accounts. the stress and time wasted is simply not worth it… Read Full Review

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Andmand's Response to wafs's Review

Written on: 27/06/2014

I can't agree more, I have been waiting since mid Feb this year 2014 to get final approval for my Mortgage and still today waiting for a call back.

I am an existing customer and the stress, time and money wasted is definately not worth it. So much for on your side..

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★☆☆☆☆

“If you want your life to be harder....bank with nationwide”

Written on: 20/04/2014 by KingWilkinson (1 review written)

Nationwide seem to go out of their way to make it next to impossible to do anything, be it canceling your telephone banking for no reason or taking more than a fortnight to replace a lost card they will be there to do it. In future I will be banking with a dolphin who has a far better concept of customer service. And remember, nationwide are a building society rather than a bank, that would to be an issue if they weren't so terrible at anything banking related… Read Full Review

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★☆☆☆☆

“mortgage expired”

Written on: 16/04/2014 by markanthonywilliam (1 review written)

I had a decision in principle from the nationwide brought everything I was asked to at appointment was then told I needed to bring in something else. I brought required document in person to local branch thinking that was the end of it ,receive call few weeks later saying still hasn't been received so bring back again told application process is going ahead. The nationwide then decide to ask my landlord the council for a reference with 3weeks left on expiary date by the time council have… Read Full Review

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★☆☆☆☆

“very poor systems”

Written on: 02/04/2014 by DaphneBennett476 (1 review written)

Very difficult to deal with. No call back and can't seem to sort out basic problems.. I am very disappointed with the service… Read Full Review

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★★★☆☆

“Default on interst payments”

Written on: 31/03/2014 by Kendraq491 (1 review written)

We are pensioners ,, we have savings in isas that pay monthly interest this helps us Budget for every month, the interest is payed on the 25th of the month but this month we got nothing, when in rang them they said it was due to swapping there computer systems, That is no use to us, the payment is now a week overdue, if there employees didn't get there wages at the end of the month and hd to wait another week they would be furious. If I accidentally run up an overdraft I will be charged but… Read Full Review

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★★★★★

“Highly Recommneded”

Written on: 30/03/2014 by Jayann90 (1 review written)

Excellent Customer Service, very helpful staff whether online, phone or in branch. Never had any issues or problems, really helpful and quick to resolve any issue. I have a 2 accounts and a loan with Nationwide and wouldn't chose or recommend any other bank… Read Full Review

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★☆☆☆☆

“Poor accuracy, un clear passbook, Bad computer system.”

Written on: 22/03/2014 by BeauDunn285 (1 review written)

Branch closed down unexpectely for unknown lenghth of time near the end of tax year busy banking perios without notice customer,just put a notice on the building. Got customers title wrong for long time without correct it under a few times request, as a result internet and phonebank is not permitted to use due to different title. Several Staff in Branch and over the phone line provide totally different information regarding same question(sadly mostly incorrect). There is no clear note on… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 24/01/2014

Tried to call them three times about my mortgage, on hold for twenty minutes each time at my expense. Tried to talk to branch staff who said they couldnt deal with mortgage side. Raised a complaint by email, no reply. Have now raised the same complaint three times, still no response. The Nationwide are the worst that I have ever come across… Read Full Review

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★☆☆☆☆

“Do not apply for loan quote online !!!”

Written on: 16/01/2014 by devochkin (1 review written)

They promise: * As part of this application we will give you a no obligation quote on screen. Giving you this quote won't affect your credit rating I didn't except their quote, but next day I created EQUIFAX account and they left the record! even without applying for the loan!!! … Read Full Review

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★☆☆☆☆

“Taking their customers for fools.”

Written on: 16/01/2014

These people can't do the simplest things right. Their customer service is clearly cost driven. Relying that people will put up with poor service, and will not be bothered to switch to another bank… Read Full Review

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