Nationwide Building Society Reviews

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★★☆☆☆
1.8 / 5
23% of users recommend this
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Nationwide Building Society

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Latest Reviews

★☆☆☆☆

“Re-mortgage”

Written on: 28/02/2015 by BransonSnow302 (1 review written)

I have just tried to re-new my mortgage with Nationwide after 25 years. I have never had to go through a more painful process, automated phone lines, late calls, protracted process. Nationwide sell themselves on being owned by its clients and are there to help. That is definitely not the case anymore… Read Full Review

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★☆☆☆☆

“Home insurance including legal cover”

Written on: 26/02/2015 by Taylorpaul2 (1 review written)

I had a nationwide home insurane with legal assistance cover for a numer of years now: 'Up to £50,000 for Legal costs in pursuing claims including personal injury, contract, property and employment disputes.' Following 2 strokes, open heart surgery a month in ICU and being made redundant, iI made enquires into pursuing 2 claims for medical and employment, a swift return call from nationwide's underwriters said no to the medical claim as the injury did not happen on the operating table… Read Full Review

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★★★★★

“over and beyond customer service ”

Written on: 18/02/2015

It's rare for customer service to be genuinely heartfelt and professional . We received this today to resolve access difficulties with internet banking.In today's banking systems which are automated and recorded , we had a diligent resolution and courtesy throughout. A credit to nationwide building society when call centres are located overseas , it shows how successful the policy is when maintaining a human response.It's often easy to complain but rare when we applaud good customer service… Read Full Review

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★☆☆☆☆

“Really Disappointed”

Written on: 30/01/2015 by Kamronn50 (1 review written)

This bank is lowering the customer service quality more and more. I have an account with this bank, and just with this one, since I came to the UK almost 5 years ago. Despiste many of my friends saying that it wasn't a good bank in which concerns to customer service i decided to keep my account. I have an account Flex Plus, for the first time since having this account I have recently made a help request as due to personal reasons it'd be difficult to pay all my bills in the present month, so… Read Full Review

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★★★★★

“Excellent decision to move to Nationwide”

Written on: 11/01/2015 by nayth.ferris (2 reviews written)

FlexPlus on a joint account happily now covers me and my partner for plenty of things at a real reasonable cost. My current account was setup easy and the SavetoBuy ISA gives us the lock in we need to save, the ability to regularly save tax-free and good interest rates. The joining process was easy (a little slow at first) but once setup no complaints. Telephone team take seconds to get through too. Online banking is simple, easy to use. Mobile app does everything perfect. Alerts can be… Read Full Review

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★☆☆☆☆

“THE WORST CUSTOMER SERVIC”

Written on: 10/01/2015 by Deshawn33 (1 review written)

Due to a faulty atm machine £125 was left stuck in the machine as well as my card being taken from me.5 weeks later I still have had no communication from head office or complaints department. I have been in to the branch several times only to be told they cannot help me. Poor and slow service. No regard for customers and inadequate at dealing with conplaints or resolving matters. Please note that I have also had several other problems this year relating to 'free holiday insurence' in reality… Read Full Review

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★☆☆☆☆

“Failed in duty of care”

Written on: 29/12/2014 by jmargerum (1 review written)

Nationwide's brand it all about having members' best interest at heart. In reality they pay lip service to this. They failed to protect an elderly and vulnerable relative of mine from a known conman. The police told me other financial institutions are much better at this than Nationwide and that Nationwide could have done much more to stop the fraud in its tracks. In this case that would have saved my relative from many months of mental torture, which resulted in the eventual loss of his total… Read Full Review

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Claireknowsbest's Response to jmargerum's Review

Written on: 15/01/2015

Instead of whinging on here go through the regulators. I did and won

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Jmargerum's reply to Claireknowsbest's Comment

Written on: 17/01/2015

I have been to the regulator. If you understood about regulators you will know it is their job to purely to examine whether an institution follows their own procedures correctly. In this case Nationwide did follow their own procedures so the regulator is powerless to act. The regulator does not have the remit or the power to decide whether procedures are actually robust enough. In this case they were far from robust and according to the police team we worked with, that's often the case with Natiowide Building Society. It's the police's view that this crime could have been stopped in it's tracks by Nationwide and they have evidence that another financial organisation did just that with a very similar case.

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★☆☆☆☆

“Very poor customer service.”

Written on: 26/11/2014 by 169Clark (1 review written)

They are helpful on the phone but are reluctant to sent written confirmation. One customs advisor tells you one thing on the phone and then when you ask the same question (using their own secure email) you get a totally different answer. Their online (and postal) complaints system does not give reference numbers hence it is difficult to judge if a complaint is being treated as a complaint or a customer's comment. … Read Full Review

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★☆☆☆☆

“exhausted”

Written on: 10/11/2014 by MarleeSutton (1 review written)

Went to bank dead on 5 to 12:00 but. Yet let others in bank but not myself. Like I'm less important… Read Full Review

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★☆☆☆☆

“Nationwide Building Society - misleading and untrustworthy”

Written on: 31/10/2014 by Adrienne356 (1 review written)

A Which report found in 59% of cases credit card providers were offering false or misleading information to customers about s75 claims. Nationwide Building Society was singled out. This was our experience. Not only did Nationwide Building Society give out misleading information presented as facts and law to reject a legitimate s75 claim about a misrepresented holiday. We wrote to the chief executive because we were so shocked but were given the runaround. We were forced to take our case to… Read Full Review

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Mortman12's Comment

Written on: 18/11/2014

Yes they are the worst financial organisation in the uk who try to wriggle out of every true claim ppi to credit card. They said my £700 transaction last year never occurred so I sent them the cc receipt they lost it and would not accept a copy so won't re fund the loss. But that's nothing to my ppi clim please let's take them to court the FSO is a puppet who bend to the defence of these people.

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★☆☆☆☆

“These people are absolutely gnikcuf useless”

Written on: 12/10/2014 by Brown85 (1 review written)

The stupid SREKCUF at Nationwide saw a £4.77 transaction for a laptop key I bought online from the U.S. as 'suspicious (!!!!!) and blocked my debit card for TWO G-I-N-K-C-U-F WEEKS despite me messaging them time and time again 'confessing' that the transaction was mine - and genuine - and pleading with them to unblock my card. They are simply a bunch of useless incompetent GINKKCUF SREKNAW. Avoid this bank like you would avoid the plague… Read Full Review

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★☆☆☆☆

“Avoid like the plague if you are foreign and want to bank”

Written on: 01/10/2014 by Nelsonww154 (1 review written)

A simple request to open a bank account. So many hoops to jump through, and even with ID, supporting letters from various government departments and evidence of residence still not possible.Three visits with paperwork and no progress.possibly racists, certainly parochial. No problem with the bank around the corner. I regret ever recommending the Nationwide, embarrassed by their attitude and even the Government job Centre could not believe their intransigence… Read Full Review

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★☆☆☆☆

“Account Disputing From Nation Wide”

Written on: 05/09/2014 by Kaia1969 (1 review written)

I have got a text from Nationawide Bank at 21st August 01.27 am that some was attempting to transfer £437.00 from my account. I have called the bank regarding such issues as it was not me who was attempting to take the money. Bank cancelled the transaction. After that I have checked my account and found that £5990 was taken off from my account. In addition to that I have recognized that my others two banks account were hacked. Altogether the hacker has taken £6087 from my three accounts. I… Read Full Review

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★☆☆☆☆

“appalling and abrupt service”

Written on: 01/09/2014 by peawack13 (1 review written)

just tried to move / transfer from Cheshire (who are being take over by nationwide) an isa and came across the rudest lady on the phone who spoke to you as if I was a 5 year old. very abrupt quick and uncaring -no name mentioned , did not try to sell me another product, and basically came across as impolite and wanted to move onto next caller. will not be using nationwide again… Read Full Review

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★☆☆☆☆

“UN helpful”

Written on: 31/08/2014 by ohThomson128 (1 review written)

Have been with nationwide 22 years never missed a mortgage payment but when need a little help with a 5000 top up on my mortgage system says no. Santander didn't nor did principality bank as well as Halifax. You don't have to stay with nationwide look around I am and getting the impression nationwide are like a bully bank… Read Full Review

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★★★★★

“BRILL”

Written on: 30/08/2014 by EmerySears119 (1 review written)

I have had many bank accounts with banks over the years.Most of them have offered utterly appalling customer service experiences.So I thought I'd try a building society as nationwide came recommended by a close friend who banked with them a while.The only negative thing I have to say about them is their visa disputes team are very poor and they are very below standard to the majority of banks in knowing how to deal with disputes but they have apologized and admitted their failings and I have… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 20/08/2014 by Webster216 (1 review written)

i was on hold for 22 minutes trying to get through to the right team. It is impossible to get through to a human being!… Read Full Review

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★★☆☆☆

“OPENED AN ACCOUNT WITH TOO MUCH MONEY”

Written on: 02/08/2014

LAST YEAR MY WIFE OPENED AN ACCOUNT AT THE BRAINTREE BRACH ,DAYS LATER SHE RECEIVED A LETTER FROM SWINDON SAYING SHE HAD OPENED THE ACCONT ABOVE THE CEILING LIMIT,THEY SAID SHE MAY HAVE MADE A MISTAKE ,NOBODY TOLD HER ABOUT ANY LIMIT ,THEY REFUNDED THE OVER-PAYMENT BY CHEQUE ,AND RE-OPENED THE ACCOUNT WITH A NEW REF NO ,THEY DID NOT INDICATE ON THE NEW ACCOUNT THAT SHE WAS A NON TAX PAYER ,SHE HAS NOW RECEIVED HER FIRST STATEMENT AND FOUND TAX DEDUCTED ,SHE IS NOW FILLING-IN FORMS TO THE TAX… Read Full Review

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★★★★★

“Telephone customer service=brilliant!”

Written on: 02/08/2014 by Carterj84 (1 review written)

Hello, never had much luck with banks always found them miserable and unhelpful. But twice I have had to phone up Nationwide this week to report a scam and both times I have spoken to a fantastic lady (different each time, First Lady was called June, second lady called Gay) and they were so friendly and helpful. Did everything they could do help me and didn't make me feel stupid for falling got the scam. Would 100% recommend nationwide for their customer service. Hope it continues!… Read Full Review

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★☆☆☆☆

“Terrible systems, outdated policies”

Written on: 26/07/2014 by McConnellvs437 (1 review written)

Mortgage and Save to Buy ISA - After having made a least 50 calls to nationwide during the course of the mortgage I basically had to run around the systems there to get anything done. Staff are 50% good 50% bad, but the main problem is the archaic systems in place. Some examples: Required to use 'book' to pay in cash for ISA (no transfers!) Was told unable to close account without 'book' (yeah... didn't fall for that one) Mortgage product expired and system had a bug meaning we had to go paper… Read Full Review

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