Nationwide Building Society Reviews

Click here if this is your business
★★☆☆☆
1.8 / 5
221
21.7% of users recommend this
Click here if this is your business
  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

? Ask our helpful community of experts about this product or company
Nationwide Building Society - Ask a question now

Media Gallery for Nationwide Building Society

Nationwide Building Society

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“All that is wrong with banking”

Written on: 06/02/2016 by aiCollins203 (1 review written)

What a shame that I have to leave one star - this implies that I am in some way satisfied with this terrible company... I have the misfortune of having two small business mortgages with this co. I must state that I have been a loyal customer since 2007 never missing a mortgage payment however over the past three years Nationwide has been hell bent on trying to put me in a default position to encourage me to either redeem the loan or make a large capital repayment that I cannot afford. Although… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“don't have any problems!”

Written on: 03/02/2016 by Phillipsoa271 (1 review written)

I had been a customer for over 20 years. We had bank accounts, credit cards, mortgages and Insurances with them at one time. I was showered with offers and later was told this was churning. out of the blue one of us had short time and in the later years I endured ill health. They were kept abreast of things. we kept the mortgage going but Nationwide put us in debt with other things. They are quick off the mark harassing you and disregard any requests to not phone. Also quick to take court… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Care”

Written on: 09/12/2015 by LeonNichols403 (1 review written)

Too bad for words. Thoght I would pay my mortgage a year at a time, what a mistake, On visiting a branch to pay in some money I was told it would be better if I paid it in via the internet or telephone banking, what kinf of service is that?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Benjamat's Comment

Written on: 21/01/2016

The branches have no autonomy and the staff are little more than drones referring everything to head office where most decisions aremade by computer.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“how to treat a blind widowed loyal customer”

Written on: 16/10/2015 by ray113 (1 review written)

By automatically renewing her building and contents insurance because of her blindness,my widowed sister is being charged £472. The current Nationwide online quote is £162. I have received 15 equivalent quotes ranging from £85 to £170. When challenged Nationwide BS ( UK insurance )says the £472 is correct .She has been automatically renewing since her husband died over 10 years ago. Some people would say this is a complete rip-off of a widowed disabled pensioner. I say , is this the way… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Slow and Innefficient”

Written on: 11/10/2015

The so called "portable" mortgages are not. spent 3 hours in branch trying to move my mortgage. got agreement in principle -they belatedly (2 weeks on) decided that my State Pension forecast included in my works pension forecast was in the wrong format and had to come from HMG -another 2.5 weeks delay. 4 WEEKS ON AND STILL WAITING FOR THE OFFER TO COME THROUGH. Have dealt with 8 different people and have now lodged a formal complaint. Wouldn't recommend them to my enemies… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgracefull attitude to long term customers”

Written on: 06/10/2015 by benjamat (7 reviews written)

A nationwide member for over twenty years. In that time I have made it a policy to buy my cars using loans from nationwide and having a perfect credit history I have had no problems in this area at least. I recently decided to again change my car and take advantage of the advertised rate of 3.6%, so was shocked when I went online and discovered that I was to be charged 5.6%. I thought that this was a mistake somehow so went to my local branch in Cwmbran to ask about this. The staff as usual… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Emergency cover”

Written on: 01/10/2015 by Danef169 (1 review written)

Had a leak from bathroom . One month later still got leak been told it's. Coming from waste pipe from toilet . Now coming through the ceiling . Also gone down the inside of the soil stack and got toilet waste on the kitchen floor. 2 days later no appointments arranged with even though they know iWork. I have been without a toilet for 36 hours now.i would have given them zero if possible. DONT TOUCH NATIONWIDE FOR INSURANCE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Re Mortgage - They don't have a Clue - Terrible Service ”

Written on: 04/09/2015 by McKnight103 (1 review written)

Nationwide - You should be ashamed at how you have messed up the mortgage application we have with you (which you amit) yest we have been current account holders for over 20 years - with credit cards etc - What you have done is beyond a joke with poor service - we are going to fill in a small claims court request for the money spent out this evening and reclaim this - I am sure shortly after we will be closing all accounts - the joke is everything is fine but you cant channel hop because the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“credit card account closed,no explanation,day 2 of 21day h”

Written on: 02/09/2015 by iancharlesbem (1 review written)

Me 70 yrs,credit card used 10 yrs,monthly balance paid by pension,advised 3 week holiday in Florida,Day 1 paid rental car with credit card,arrived hotel tried 10 times to pay hotel bill.non authorised.tried further 8 times at shops petrol stations etc non authorised.Tried telephone Nationwide credit card,3rd security question,what date does your credit card get paid?Unable to answer conversation terminated by nationwide.No bed,petrol groceries etc.Thanks Nationwide ruining annual… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Iancharlesbem's Response to iancharlesbem's Review

Written on: 13/09/2015

Financial ombudsman says Nationwide did nothing wrong,,Closing account without notice or even trying to inform customer of closed account does not matter.In other words the customer counts for nothing..NATIONWIDE THE HOLIDAY WRECKERS>

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“On Your Side?”

Written on: 31/08/2015 by qvSilva142 (1 review written)

I have a mortgage via UCB, which is owned by Nationwide Building Society. After the Building Society decided they had calculated my mortgage wrong, they upped the payments by about 10%. Immediately I contacted them to state I could to afford these payments, what could they do? They ignored everything I asked for. Can you reduce the interest rate? UCB is 5.29% and Nationwide is 3.99% at standard variable rate, so there is room for manoeuvre. Nope, they can't do that. Every option I offered… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“not interested in helping”

Written on: 21/08/2015 by JBell512 (1 review written)

Despite their advert stating they 're here for you' it's simply not the case only for themselves. Finished my personal loan payments this month with a final small payment to be made which I was looking forward to being better off each month. Noticed that they still took out the normal DD a payment over by £210! Rang to ask why and was told that is normal, they will still take the normal DD despite the balance as they cannot amend a DD. Really! In this technological age a bank cannot amend a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Flex Direct account closed”

Written on: 14/08/2015 by 230Whitaker (1 review written)

My friends, fresh in this country from Bulgaria, have had their current account frozen, and they cannot access their money £5700). Why was it frozen? Reasons given, 1/ They moved their address too soon (from my house where they were initially staying to a rented property). 2/ They had a large amount of money (£6200) transferred to their account - truly they were the reasons given. I am not going to write anything further apart from this, talk about heavy handed and brain dead stupid, and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Didn't want my buisness ”

Written on: 04/08/2015 by Paulmfisher (1 review written)

Humiliating experience-because I had a basic account they were not interested in doing business with me. Instead what I got was a lecture on what type of people have these types of account. I have taken my business elsewhere. I would advise you do the same. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely shocking customer service”

Written on: 25/07/2015 by ConnorDodd499 (1 review written)

I would really like to give this a zero rating. They just did not want to help in any way and kept moving the goalposts to avoid having to help. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Money withdrawn illegally ”

Written on: 16/06/2015 by Sylviadr1 (1 review written)

When I left the UK some years ago I left my Nationwide account open. When I returned on a visit I found that my ex had withdrawn funds on a regular basis. I went into my branch and they told me to report this to the Police which I did. As far as I am concerned Nationwide did not check the signature or contacted me but just allowed my money to be withdrawn. They are saying they cannot do anything. I was in the UK again recently and went to the branch which has a new Manager - now they are… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Better than any bank!”

Written on: 15/06/2015 by mikejward (1 review written)

Nationwide has been fantastic for me so far. As a first time buyer they were very helpful getting my mortgage set up and at a brilliant rate, plus I have thier FlexPlus account which is saving me money on phone and holiday insurance (as well as a few other perks). Loved them so much that I've opened ISAs and Savings accounts with them too - all at competitive rates. I'm not scared to give them a call/on-line message either, and every time I've spoken to them I've come off the phone smiling and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Re-mortgage”

Written on: 28/02/2015 by BransonSnow302 (1 review written)

I have just tried to re-new my mortgage with Nationwide after 25 years. I have never had to go through a more painful process, automated phone lines, late calls, protracted process. Nationwide sell themselves on being owned by its clients and are there to help. That is definitely not the case anymore… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Home insurance including legal cover”

Written on: 26/02/2015 by Taylorpaul2 (1 review written)

I had a nationwide home insurane with legal assistance cover for a numer of years now: 'Up to £50,000 for Legal costs in pursuing claims including personal injury, contract, property and employment disputes.' Following 2 strokes, open heart surgery a month in ICU and being made redundant, iI made enquires into pursuing 2 claims for medical and employment, a swift return call from nationwide's underwriters said no to the medical claim as the injury did not happen on the operating table… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“over and beyond customer service ”

Written on: 18/02/2015

It's rare for customer service to be genuinely heartfelt and professional . We received this today to resolve access difficulties with internet banking.In today's banking systems which are automated and recorded , we had a diligent resolution and courtesy throughout. A credit to nationwide building society when call centres are located overseas , it shows how successful the policy is when maintaining a human response.It's often easy to complain but rare when we applaud good customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Really Disappointed”

Written on: 30/01/2015 by Kamronn50 (1 review written)

This bank is lowering the customer service quality more and more. I have an account with this bank, and just with this one, since I came to the UK almost 5 years ago. Despiste many of my friends saying that it wasn't a good bank in which concerns to customer service i decided to keep my account. I have an account Flex Plus, for the first time since having this account I have recently made a help request as due to personal reasons it'd be difficult to pay all my bills in the present month, so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview