Nationwide Building Society Reviews

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★★☆☆☆
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Nationwide Building Society

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Latest Reviews

★☆☆☆☆

“Underhand bank with dubious small print”

Written on: 04/08/2016 by Jensenr86 (1 review written)

Mutual ! Ha. This has to be the most devious and underhand organisation I ever have the misfortune to deal with. Their offers and accounts are riddled with entrapment and such convoluted rules that they want you to fall foul of. And lets face it, the only winners are the grossly overpaid executives who run this simple little savings bank. Complacency by us the customers and members is what keeps them in a very very lucrative position - at our expense. I detest Nationwide and their unethical… Read Full Review

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★☆☆☆☆

“Hung up on, hours of explaining and broken promises!”

Written on: 27/06/2016 by whigfield16 (1 review written)

Hung up on, hours of explaining, canned answers and broken promises. - The 1st-tier of Nationwide worker's you'll get through to are friendly and good at helping you maintain your account (for example pin and card changes) but little else. The supervisors are just as useless except they are allowed to "terminate the call". I have never been hung up on by a bank/building society before. Yet 3 different Nationwide supervisors have all hung up on me. They will do this without warning when… Read Full Review

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★☆☆☆☆

“Look elsewhere for a Professional Bank / building...”

Written on: 26/06/2016 by GWReviews (3 reviews written)

Nationwide Building society Your Customers Deserve Much better! I had reason to Phone Nationwide Customer service again, it is Always hit and miss situation whether or not You’ll get an appropriate, Professional, Respectful response? I could not access my On-line Nationwide bank account and the information assumed by the ‘Customer service’ staff was Wrong! After trying in vain to clarify the point I was met with indifference, talking over me and then the ‘customer service’… Read Full Review

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★☆☆☆☆

“Awful bank for mortgages. Staff don't know the rules”

Written on: 14/06/2016 by AlexB4 (1 review written)

Awful bank. Cost me £800 in additional mortgage interest and that's on top of my normal interest. Asked them to update my mortgage product. I was already a nationwide customer and wanted to remain one. What an error. They had no idea of deadlines or when to do it, everyone said something different. No one calls back as they say they will. I should be on 2.19% interest but they stuck me on 3.99% and it's taken 4 months so far and they've still not completed the switch. Absolutely terrible bank… Read Full Review

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★☆☆☆☆

“Awful credit card”

Written on: 04/06/2016 by ecurbthe2nd (1 review written)

Nationwide Credit Card. On holiday in early April (N/Wide aware) and wanted to use debit card for cash withdrawal. Worked once then no more (3 accounts - all in credit). Had to resort to using N/Wide credit card. I knew this would incur a transaction fee etc and some interest. 2 withdrawals of £63 each (limited to this by local rules) and 2 fees of £3.I also used the card to make 2 purchases totalling £97. Returned home and paid off £250 immediately to avoid too much interest as have… Read Full Review

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★★★☆☆

“Nationwide Building Society - How the mighty have...”

Written on: 26/04/2016 by J.Jenkinson (1 review written)

Many years ago, I have a passbook savings account with Nationwide. Those were simpler times, and perhaps I am mis-remembering the past, but I do recall customer service was better than it was today. After the credit crunch in 2009 most of Nationwide's lending decisions are made by computer now. There are no personal relationships with the bank manager. Big Deal! I hear you say in unison, all banks are like this... Nationwide used to approve overdrafts by the local manager - and now if the… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 16/04/2016 by twMelton410 (1 review written)

I have just been through the rigmarole of setting up a simple savings account with the Nationwide BS having previously been been a mortgage holder with them for over 15 years. After finally managing to set up an account and telling them face to face that it was solely to hold the proceeds of my recent house sale, when I tried to transfer the money, this transaction was rejected as the account they had set up for me would only accept £500 per month despite my informing the Nationwide that it… Read Full Review

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★☆☆☆☆

“the words "pissup and brewery" come to mind”

Written on: 31/03/2016 by Joycevz24 (1 review written)

not even worth a 1* utter clowns, passed from pillar to post, no communication apart from automated emails. "we can only apologise" is all you hear from them. constantly asking for information they have already had, don't waste your time with them, go elsewhere… Read Full Review

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★☆☆☆☆

“100% didsapintmenr, a star is too much for you nationwide!”

Written on: 09/03/2016 by Karigez (1 review written)

I have been with nationwide for the last 3 years, I have held a saving account also linked to this current account. Back in July 2013 they promised me £50 when switching my current account (I didn't do it for this purpose tho), after 2 months I enquire do about it as I was told I will be given that amount of money and why not? So in November of 2013 (4 months after switching my account) I claimed the £50 surprisingly I was told in my local branch (Loughton branch) that I wasn't entitled to… Read Full Review

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★☆☆☆☆

“Recently switched from this dreadful building society ”

Written on: 12/02/2016 by nfConrad37 (1 review written)

This company's new advert (copying the theme of Lloyds) is insulting to long-term customers and has prompted me to write a review after over 30 years of tolerating their dreadful service. Nationwide wouldn't recognise a long-term customer if they stumbled over one - in fact, they usually do just stumble over them. I transferred to another bank 5 months ago and do not regret the decision. If I hadn't switched I would probably complain to the advertising standards authority!… Read Full Review

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★☆☆☆☆

“council tax and third parties,”

Written on: 06/02/2016 by JsinclairCGLI (1 review written)

Only given one star as its a requirement, to continue , Having been unwell and being hospitalized, council tax arrears built up, Nationwide let third parties arrest current Account ,Causing more hardship, Then nationwide let Current Account go below zero in charges, but are kind to write to tell me to bring my Account above zero, as a Current Account is not allowed below zero, … Read Full Review

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★☆☆☆☆

“All that is wrong with banking”

Written on: 06/02/2016 by aiCollins203 (1 review written)

What a shame that I have to leave one star - this implies that I am in some way satisfied with this terrible company... I have the misfortune of having two small business mortgages with this co. I must state that I have been a loyal customer since 2007 never missing a mortgage payment however over the past three years Nationwide has been hell bent on trying to put me in a default position to encourage me to either redeem the loan or make a large capital repayment that I cannot afford. Although… Read Full Review

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★☆☆☆☆

“don't have any problems!”

Written on: 03/02/2016 by Phillipsoa271 (1 review written)

I had been a customer for over 20 years. We had bank accounts, credit cards, mortgages and Insurances with them at one time. I was showered with offers and later was told this was churning. out of the blue one of us had short time and in the later years I endured ill health. They were kept abreast of things. we kept the mortgage going but Nationwide put us in debt with other things. They are quick off the mark harassing you and disregard any requests to not phone. Also quick to take court… Read Full Review

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★☆☆☆☆

“Terrible Customer Care”

Written on: 09/12/2015 by LeonNichols403 (1 review written)

Too bad for words. Thoght I would pay my mortgage a year at a time, what a mistake, On visiting a branch to pay in some money I was told it would be better if I paid it in via the internet or telephone banking, what kinf of service is that?… Read Full Review

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Benjamat's Comment

Written on: 21/01/2016

The branches have no autonomy and the staff are little more than drones referring everything to head office where most decisions aremade by computer.

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★☆☆☆☆

“how to treat a blind widowed loyal customer”

Written on: 16/10/2015 by ray113 (1 review written)

By automatically renewing her building and contents insurance because of her blindness,my widowed sister is being charged £472. The current Nationwide online quote is £162. I have received 15 equivalent quotes ranging from £85 to £170. When challenged Nationwide BS ( UK insurance )says the £472 is correct .She has been automatically renewing since her husband died over 10 years ago. Some people would say this is a complete rip-off of a widowed disabled pensioner. I say , is this the way… Read Full Review

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★☆☆☆☆

“Slow and Innefficient”

Written on: 11/10/2015

The so called "portable" mortgages are not. spent 3 hours in branch trying to move my mortgage. got agreement in principle -they belatedly (2 weeks on) decided that my State Pension forecast included in my works pension forecast was in the wrong format and had to come from HMG -another 2.5 weeks delay. 4 WEEKS ON AND STILL WAITING FOR THE OFFER TO COME THROUGH. Have dealt with 8 different people and have now lodged a formal complaint. Wouldn't recommend them to my enemies… Read Full Review

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★☆☆☆☆

“Disgracefull attitude to long term customers”

Written on: 06/10/2015 by benjamat (7 reviews written)

A nationwide member for over twenty years. In that time I have made it a policy to buy my cars using loans from nationwide and having a perfect credit history I have had no problems in this area at least. I recently decided to again change my car and take advantage of the advertised rate of 3.6%, so was shocked when I went online and discovered that I was to be charged 5.6%. I thought that this was a mistake somehow so went to my local branch in Cwmbran to ask about this. The staff as usual… Read Full Review

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★☆☆☆☆

“Emergency cover”

Written on: 01/10/2015 by Danef169 (1 review written)

Had a leak from bathroom . One month later still got leak been told it's. Coming from waste pipe from toilet . Now coming through the ceiling . Also gone down the inside of the soil stack and got toilet waste on the kitchen floor. 2 days later no appointments arranged with even though they know iWork. I have been without a toilet for 36 hours now.i would have given them zero if possible. DONT TOUCH NATIONWIDE FOR INSURANCE… Read Full Review

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★☆☆☆☆

“Re Mortgage - They don't have a Clue - Terrible Service ”

Written on: 04/09/2015 by McKnight103 (1 review written)

Nationwide - You should be ashamed at how you have messed up the mortgage application we have with you (which you amit) yest we have been current account holders for over 20 years - with credit cards etc - What you have done is beyond a joke with poor service - we are going to fill in a small claims court request for the money spent out this evening and reclaim this - I am sure shortly after we will be closing all accounts - the joke is everything is fine but you cant channel hop because the… Read Full Review

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★☆☆☆☆

“credit card account closed,no explanation,day 2 of 21day h”

Written on: 02/09/2015 by iancharlesbem (1 review written)

Me 70 yrs,credit card used 10 yrs,monthly balance paid by pension,advised 3 week holiday in Florida,Day 1 paid rental car with credit card,arrived hotel tried 10 times to pay hotel bill.non authorised.tried further 8 times at shops petrol stations etc non authorised.Tried telephone Nationwide credit card,3rd security question,what date does your credit card get paid?Unable to answer conversation terminated by nationwide.No bed,petrol groceries etc.Thanks Nationwide ruining annual… Read Full Review

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Iancharlesbem's Response to iancharlesbem's Review

Written on: 13/09/2015

Financial ombudsman says Nationwide did nothing wrong,,Closing account without notice or even trying to inform customer of closed account does not matter.In other words the customer counts for nothing..NATIONWIDE THE HOLIDAY WRECKERS>

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