Nationwide Building Society Reviews

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★★☆☆☆
1.8 / 5
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Nationwide Building Society

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Latest Reviews

★☆☆☆☆

“Poor customer service”

Written on: 30/09/2017 by xiDillon383 (1 review written)

If love to say just how helpful the staff at Nationwide are but I can't. I rang the Nationwide contact number yesterday, 30 minutes went by without the call being answered. I then tried again today, 45 minutes spent waiting for My call to be answered and still nothing, all whilst being forced to listen to the insanity inducing on hold music on loop. Not happy one bit… Read Full Review

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★☆☆☆☆

“Total shambles”

Written on: 23/09/2017

I've endured terrible customer service - particularly the secure message service and over the phone - a handful of times now and i've had enough. They recently blocked my current account for 3 weeks despite me jumping through all the necessary hoops. Turns out their whole back office operation fell apart again and again. Despite getting in touch with them 8 times they still didn't have a clue as to what was going on. Currently reporting them to the Financial Ombudsman Service for gross… Read Full Review

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★☆☆☆☆

“Beware of this bank”

Written on: 29/08/2017

Shocking, I tried to purchase car insurance at 23:25 at night as I had been to look at a car I wanted, I found it strange that my card would not work. On contacting the bank I was transferred to a rude woman who had reported MY CARD stolen and over the bank holiday I had to rely on my girlfriend to not only buy my car insurance but lend me money. Then as I was told I could transfer money to my girlfriend by my memorable data I find I need to use my card reader. This is bar far the worst bank… Read Full Review

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★★★★☆

“depends on the branch you go in”

Written on: 07/07/2017 by firebyrd (56 reviews written)

Had an account with them a while now and most branches are excellent, friendly and helpful 'UNTIL' we went into Ashton-under-Lyne in Greater Manchester. Accidently gave her the savings card instead of the current account card to pay in and instead of saying that's OK I'll sort it she started screaming why don't you use the internet. in general, i have no complaints but this branch needs new staff and training. APPALLING SERVICE, APPALLING STAFF Marks below are for the Ashton Branch… Read Full Review

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★☆☆☆☆

“Swansea Branch custmer service”

Written on: 20/05/2017

The staff and mangers at Swansea Nationwide branch very rude and shouting not helpful or polite to customers I had enough from this branch and their staff and the bad behaviour I will take my custom somewhere else where I get respect, because of the staff and the cashiers very rude and not helpful at all… Read Full Review

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★★★★★

“Fantastic service”

Written on: 26/03/2017

Switch perfectly conducted with all account information including direct debits transferred within 7 days. Much better account and other services than the one I switched from. Telephone and branch service efficient and friendly. Also the friend who recommended me got £100 as did I. Very pleased. … Read Full Review

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★☆☆☆☆

“liars do not trust their recommend a friend offer”

Written on: 17/03/2017 by Kaiya40 (1 review written)

They do not switch over your direct debits thus leaving you short of the two direct debits needed in their t&c's and no reward money. They then make you wait 56 days to answer your complaint to chase it up just to tell you that it is your fault the t&c's weren't met. Worst customer service ever known… Read Full Review

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★☆☆☆☆

“Simple switch major problems”

Written on: 15/03/2017 by Sprintst1954 (1 review written)

After we switched my wife's account with no issues she persuaded me that we should switch our joint current account which should be easy. Her debit card etc and cheque book arrived no problem with 2 days to go before the switch I had not received a debit card so I contacted them thinking it was lost only to be told that they had canceled the switch due to an alledged address mismatch with the old bank all of which was odd as it was all exactly the same as the 1st switch and all documents from… Read Full Review

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★★★★★

“Excellent”

Written on: 06/03/2017 by Dewi1789 (6 reviews written)

I have to say, I've noticed a number of negative reviews about Nationwide, but my experience has only been good. I really appreciate that they are - at this point at least - committed to keeping High Street branches open. I hate using online services or - worse - the telephone. The staff at my local branch are generally friendly and helpful. But I'll bear the negative reviews in mind and keep an eye out on the quality of the service they provide… Read Full Review

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★★★★★

“Excellent ”

Written on: 01/02/2017 by Jazmin195 (1 review written)

Excellent building society very friendly staff great accounts best bank and building society I've used would highly recommend brilliant service thanks to all at nationwide… Read Full Review

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★☆☆☆☆

“Staff are nasty/poorly trained. Avoid Nationwide...”

Written on: 13/01/2017 by excustomer2 (1 review written)

I decided to move my monies to a different bank as frequently saw how badly staff at Nationwide Building Society treated the customers. On one occasion the Branch Manager was quite aggressive towards an old lady who was slow counting her monies. Staff are nasty/poorly trained. Avoid Nationwide Building Society… Read Full Review

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★☆☆☆☆

“please don't use terrible building society ”

Written on: 26/11/2016

Please don't use this building society look at people reviews untrained staff who laugh at you down the phone the worker in dispute are disgraceful not English and don't know the English law sit about eating chicken all day horrible people go to a better building society or bank they certainly got the name right over bankers they are w… Read Full Review

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★☆☆☆☆

“Shocked”

Written on: 15/10/2016 by 398Johnson (1 review written)

I have 2 accounts and a credit card with Nationwide and my dearest friend also has a current account and an ISA. His elderly father gave him £1000 for an emergency back up in 2014 before he died and my friend deposited the cheque into an ISA account to keep for a "rainy day". The rainy day has come and he went to take some money out of this to tide him over. He came back in a state of shock. He was told that the £1000 had been paid out by cheque to "someone" - a corporate account in 2014 -… Read Full Review

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★☆☆☆☆

“Switching nightmare seems to be normal here”

Written on: 03/10/2016

Wow, we were lied to, Warrington branch seem to be suffering with same inept arguments to deflect what is clearly a wider issue. We switched and DID NOT get the reward - I complained but the manager could do nothing about it, apparently. Also you may wish to consider a bank who have time for you, we can't even get to speak with a mortgage advisor, imagine a situation where you have to go elsewhere to get a mortgage because your bank has no time to deal with your many requests. I am absolutely… Read Full Review

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★☆☆☆☆

“very poor”

Written on: 29/09/2016 by mn77 (1 review written)

I applied for a bank account and arranged a full switch. Because the debit cards did not arrive within the time period the bank changed the switch to a partial switch. This means the Nationwide set up all my outgoings but not my salary income. This left me with no means to pay all my direct debits. The bank told me I would face charges for not having the means to pay my outgoings despite this being their fault. I contacted my existing bank and explained my situation and they were able to advise… Read Full Review

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Karlciz's Response to mn77's Review

Written on: 03/10/2016

Wow, we were lied to, Warrington branch seem to be suffering with same inept arguments to deflect what is clearly a wider issue. We switched and DID NOT get the reward - I complained but the manager could do nothing about it, apparently. Also you may wish to consider a bank who have time for you, we can't even get to speak with a mortgage advisor, imagine a situation where you have to go elsewhere to get a mortgage because your bank has no time to deal with your many requests. I am absolutely shocked and will be moving my account t away - I used to like nationwide but they've turned into a useless shower of idiots who probably miss things and don't deliver.

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★☆☆☆☆

“Nationwide messed my life up for 6 years”

Written on: 26/09/2016 by June205 (1 review written)

I had a major heart attack resulting in heart transplant. In induced coma for 24 days and intensive care for extra 6 weeks. In hospital 8 months total. I had a Nationwide Current account and ISA etc. No mortgage etc. My pension was being paid in etc. Mt account had been opened years ago when it was called the Co Op Building Society. Never had overdraft etc. My fiancee went to Nationwide with my two sons and stated they my sons were going for power of interne etc. Nationwide immediately froze my… Read Full Review

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★☆☆☆☆

“Underhand bank with dubious small print”

Written on: 04/08/2016 by Jensenr86 (1 review written)

Mutual ! Ha. This has to be the most devious and underhand organisation I ever have the misfortune to deal with. Their offers and accounts are riddled with entrapment and such convoluted rules that they want you to fall foul of. And lets face it, the only winners are the grossly overpaid executives who run this simple little savings bank. Complacency by us the customers and members is what keeps them in a very very lucrative position - at our expense. I detest Nationwide and their unethical… Read Full Review

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★☆☆☆☆

“Hung up on, hours of explaining and broken promises!”

Written on: 27/06/2016 by whigfield16 (1 review written)

Hung up on, hours of explaining, canned answers and broken promises. - The 1st-tier of Nationwide worker's you'll get through to are friendly and good at helping you maintain your account (for example pin and card changes) but little else. The supervisors are just as useless except they are allowed to "terminate the call". I have never been hung up on by a bank/building society before. Yet 3 different Nationwide supervisors have all hung up on me. They will do this without warning when… Read Full Review

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★☆☆☆☆

“Look elsewhere for a Professional Bank / building...”

Written on: 26/06/2016 by GWReviews (4 reviews written)

Nationwide Building society Your Customers Deserve Much better! I had reason to Phone Nationwide Customer service again, it is Always hit and miss situation whether or not You’ll get an appropriate, Professional, Respectful response? I could not access my On-line Nationwide bank account and the information assumed by the ‘Customer service’ staff was Wrong! After trying in vain to clarify the point I was met with indifference, talking over me and then the ‘customer service’… Read Full Review

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★☆☆☆☆

“Awful bank for mortgages. Staff don't know the rules”

Written on: 14/06/2016 by AlexB4 (1 review written)

Awful bank. Cost me £800 in additional mortgage interest and that's on top of my normal interest. Asked them to update my mortgage product. I was already a nationwide customer and wanted to remain one. What an error. They had no idea of deadlines or when to do it, everyone said something different. No one calls back as they say they will. I should be on 2.19% interest but they stuck me on 3.99% and it's taken 4 months so far and they've still not completed the switch. Absolutely terrible bank… Read Full Review

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