Nationwide Building Society Reviews

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★★☆☆☆
1.8 / 5
212
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Nationwide Building Society

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Latest Reviews

★☆☆☆☆

“credit card account closed,no explanation,day 2 of 21day h”

Written on: 02/09/2015 by iancharlesbem (1 review written)

Me 70 yrs,credit card used 10 yrs,monthly balance paid by pension,advised 3 week holiday in Florida,Day 1 paid rental car with credit card,arrived hotel tried 10 times to pay hotel bill.non authorised.tried further 8 times at shops petrol stations etc non authorised.Tried telephone Nationwide credit card,3rd security question,what date does your credit card get paid?Unable to answer conversation terminated by nationwide.No bed,petrol groceries etc.Thanks Nationwide ruining annual… Read Full Review

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★☆☆☆☆

“not interested in helping”

Written on: 21/08/2015 by JBell512 (1 review written)

Despite their advert stating they 're here for you' it's simply not the case only for themselves. Finished my personal loan payments this month with a final small payment to be made which I was looking forward to being better off each month. Noticed that they still took out the normal DD a payment over by £210! Rang to ask why and was told that is normal, they will still take the normal DD despite the balance as they cannot amend a DD. Really! In this technological age a bank cannot amend a… Read Full Review

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★☆☆☆☆

“Flex Direct account closed”

Written on: 14/08/2015 by 230Whitaker (1 review written)

My friends, fresh in this country from Bulgaria, have had their current account frozen, and they cannot access their money £5700). Why was it frozen? Reasons given, 1/ They moved their address too soon (from my house where they were initially staying to a rented property). 2/ They had a large amount of money (£6200) transferred to their account - truly they were the reasons given. I am not going to write anything further apart from this, talk about heavy handed and brain dead stupid, and… Read Full Review

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★☆☆☆☆

“Didn't want my buisness ”

Written on: 04/08/2015 by Paulmfisher (1 review written)

Humiliating experience-because I had a basic account they were not interested in doing business with me. Instead what I got was a lecture on what type of people have these types of account. I have taken my business elsewhere. I would advise you do the same. … Read Full Review

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★☆☆☆☆

“Absolutely shocking customer service”

Written on: 25/07/2015 by ConnorDodd499 (1 review written)

I would really like to give this a zero rating. They just did not want to help in any way and kept moving the goalposts to avoid having to help. … Read Full Review

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★☆☆☆☆

“Money withdrawn illegally ”

Written on: 16/06/2015 by Sylviadr1 (1 review written)

When I left the UK some years ago I left my Nationwide account open. When I returned on a visit I found that my ex had withdrawn funds on a regular basis. I went into my branch and they told me to report this to the Police which I did. As far as I am concerned Nationwide did not check the signature or contacted me but just allowed my money to be withdrawn. They are saying they cannot do anything. I was in the UK again recently and went to the branch which has a new Manager - now they are… Read Full Review

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★★★★★

“Better than any bank!”

Written on: 15/06/2015 by mikejward (1 review written)

Nationwide has been fantastic for me so far. As a first time buyer they were very helpful getting my mortgage set up and at a brilliant rate, plus I have thier FlexPlus account which is saving me money on phone and holiday insurance (as well as a few other perks). Loved them so much that I've opened ISAs and Savings accounts with them too - all at competitive rates. I'm not scared to give them a call/on-line message either, and every time I've spoken to them I've come off the phone smiling and… Read Full Review

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★☆☆☆☆

“Re-mortgage”

Written on: 28/02/2015 by BransonSnow302 (1 review written)

I have just tried to re-new my mortgage with Nationwide after 25 years. I have never had to go through a more painful process, automated phone lines, late calls, protracted process. Nationwide sell themselves on being owned by its clients and are there to help. That is definitely not the case anymore… Read Full Review

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★☆☆☆☆

“Home insurance including legal cover”

Written on: 26/02/2015 by Taylorpaul2 (1 review written)

I had a nationwide home insurane with legal assistance cover for a numer of years now: 'Up to £50,000 for Legal costs in pursuing claims including personal injury, contract, property and employment disputes.' Following 2 strokes, open heart surgery a month in ICU and being made redundant, iI made enquires into pursuing 2 claims for medical and employment, a swift return call from nationwide's underwriters said no to the medical claim as the injury did not happen on the operating table… Read Full Review

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★★★★★

“over and beyond customer service ”

Written on: 18/02/2015

It's rare for customer service to be genuinely heartfelt and professional . We received this today to resolve access difficulties with internet banking.In today's banking systems which are automated and recorded , we had a diligent resolution and courtesy throughout. A credit to nationwide building society when call centres are located overseas , it shows how successful the policy is when maintaining a human response.It's often easy to complain but rare when we applaud good customer service… Read Full Review

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★☆☆☆☆

“Really Disappointed”

Written on: 30/01/2015 by Kamronn50 (1 review written)

This bank is lowering the customer service quality more and more. I have an account with this bank, and just with this one, since I came to the UK almost 5 years ago. Despiste many of my friends saying that it wasn't a good bank in which concerns to customer service i decided to keep my account. I have an account Flex Plus, for the first time since having this account I have recently made a help request as due to personal reasons it'd be difficult to pay all my bills in the present month, so… Read Full Review

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★★★★★

“Excellent decision to move to Nationwide”

Written on: 11/01/2015 by nayth.ferris (2 reviews written)

FlexPlus on a joint account happily now covers me and my partner for plenty of things at a real reasonable cost. My current account was setup easy and the SavetoBuy ISA gives us the lock in we need to save, the ability to regularly save tax-free and good interest rates. The joining process was easy (a little slow at first) but once setup no complaints. Telephone team take seconds to get through too. Online banking is simple, easy to use. Mobile app does everything perfect. Alerts can be… Read Full Review

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★☆☆☆☆

“THE WORST CUSTOMER SERVIC”

Written on: 10/01/2015 by Deshawn33 (1 review written)

Due to a faulty atm machine £125 was left stuck in the machine as well as my card being taken from me.5 weeks later I still have had no communication from head office or complaints department. I have been in to the branch several times only to be told they cannot help me. Poor and slow service. No regard for customers and inadequate at dealing with conplaints or resolving matters. Please note that I have also had several other problems this year relating to 'free holiday insurence' in reality… Read Full Review

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★☆☆☆☆

“Failed in duty of care”

Written on: 29/12/2014 by jmargerum (1 review written)

Nationwide's brand it all about having members' best interest at heart. In reality they pay lip service to this. They failed to protect an elderly and vulnerable relative of mine from a known conman. The police told me other financial institutions are much better at this than Nationwide and that Nationwide could have done much more to stop the fraud in its tracks. In this case that would have saved my relative from many months of mental torture, which resulted in the eventual loss of his total… Read Full Review

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Claireknowsbest's Response to jmargerum's Review

Written on: 15/01/2015

Instead of whinging on here go through the regulators. I did and won

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Jmargerum's reply to Claireknowsbest's Comment

Written on: 17/01/2015

I have been to the regulator. If you understood about regulators you will know it is their job to purely to examine whether an institution follows their own procedures correctly. In this case Nationwide did follow their own procedures so the regulator is powerless to act. The regulator does not have the remit or the power to decide whether procedures are actually robust enough. In this case they were far from robust and according to the police team we worked with, that's often the case with Natiowide Building Society. It's the police's view that this crime could have been stopped in it's tracks by Nationwide and they have evidence that another financial organisation did just that with a very similar case.

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★☆☆☆☆

“Very poor customer service.”

Written on: 26/11/2014 by 169Clark (1 review written)

They are helpful on the phone but are reluctant to sent written confirmation. One customs advisor tells you one thing on the phone and then when you ask the same question (using their own secure email) you get a totally different answer. Their online (and postal) complaints system does not give reference numbers hence it is difficult to judge if a complaint is being treated as a complaint or a customer's comment. … Read Full Review

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★☆☆☆☆

“exhausted”

Written on: 10/11/2014 by MarleeSutton (1 review written)

Went to bank dead on 5 to 12:00 but. Yet let others in bank but not myself. Like I'm less important… Read Full Review

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★☆☆☆☆

“Nationwide Building Society - misleading and untrustworthy”

Written on: 31/10/2014 by Adrienne356 (1 review written)

A Which report found in 59% of cases credit card providers were offering false or misleading information to customers about s75 claims. Nationwide Building Society was singled out. This was our experience. Not only did Nationwide Building Society give out misleading information presented as facts and law to reject a legitimate s75 claim about a misrepresented holiday. We wrote to the chief executive because we were so shocked but were given the runaround. We were forced to take our case to… Read Full Review

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Mortman12's Comment

Written on: 18/11/2014

Yes they are the worst financial organisation in the uk who try to wriggle out of every true claim ppi to credit card. They said my £700 transaction last year never occurred so I sent them the cc receipt they lost it and would not accept a copy so won't re fund the loss. But that's nothing to my ppi clim please let's take them to court the FSO is a puppet who bend to the defence of these people.

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★☆☆☆☆

“These people are absolutely gnikcuf useless”

Written on: 12/10/2014 by Brown85 (1 review written)

The stupid SREKCUF at Nationwide saw a £4.77 transaction for a laptop key I bought online from the U.S. as 'suspicious (!!!!!) and blocked my debit card for TWO G-I-N-K-C-U-F WEEKS despite me messaging them time and time again 'confessing' that the transaction was mine - and genuine - and pleading with them to unblock my card. They are simply a bunch of useless incompetent GINKKCUF SREKNAW. Avoid this bank like you would avoid the plague… Read Full Review

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★☆☆☆☆

“Avoid like the plague if you are foreign and want to bank”

Written on: 01/10/2014 by Nelsonww154 (1 review written)

A simple request to open a bank account. So many hoops to jump through, and even with ID, supporting letters from various government departments and evidence of residence still not possible.Three visits with paperwork and no progress.possibly racists, certainly parochial. No problem with the bank around the corner. I regret ever recommending the Nationwide, embarrassed by their attitude and even the Government job Centre could not believe their intransigence… Read Full Review

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★☆☆☆☆

“Account Disputing From Nation Wide”

Written on: 05/09/2014 by Kaia1969 (1 review written)

I have got a text from Nationawide Bank at 21st August 01.27 am that some was attempting to transfer £437.00 from my account. I have called the bank regarding such issues as it was not me who was attempting to take the money. Bank cancelled the transaction. After that I have checked my account and found that £5990 was taken off from my account. In addition to that I have recognized that my others two banks account were hacked. Altogether the hacker has taken £6087 from my three accounts. I… Read Full Review

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