Nationwide Building Society Reviews

Click here if this is your business
★★☆☆☆
1.8 / 5
22% of users recommend this
Click here if this is your business
  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

? Ask our helpful community of experts about this product or company
Nationwide Building Society - Ask a question now

Media Gallery for Nationwide Building Society

Nationwide Building Society

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“exhausted”

Written on: 10/11/2014 by MarleeSutton (1 review written)

Went to bank dead on 5 to 12:00 but. Yet let others in bank but not myself. Like I'm less important… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Nationwide Building Society - misleading and untrustworthy”

Written on: 31/10/2014 by Adrienne356 (1 review written)

A Which report found in 59% of cases credit card providers were offering false or misleading information to customers about s75 claims. Nationwide Building Society was singled out. This was our experience. Not only did Nationwide Building Society give out misleading information presented as facts and law to reject a legitimate s75 claim about a misrepresented holiday. We wrote to the chief executive because we were so shocked but were given the runaround. We were forced to take our case to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mortman12's Comment

Written on: 18/11/2014

Yes they are the worst financial organisation in the uk who try to wriggle out of every true claim ppi to credit card. They said my £700 transaction last year never occurred so I sent them the cc receipt they lost it and would not accept a copy so won't re fund the loss. But that's nothing to my ppi clim please let's take them to court the FSO is a puppet who bend to the defence of these people.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“These people are absolutely gnikcuf useless”

Written on: 12/10/2014 by Brown85 (1 review written)

The stupid SREKCUF at Nationwide saw a £4.77 transaction for a laptop key I bought online from the U.S. as 'suspicious (!!!!!) and blocked my debit card for TWO G-I-N-K-C-U-F WEEKS despite me messaging them time and time again 'confessing' that the transaction was mine - and genuine - and pleading with them to unblock my card. They are simply a bunch of useless incompetent GINKKCUF SREKNAW. Avoid this bank like you would avoid the plague… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid like the plague if you are foreign and want to bank”

Written on: 01/10/2014 by Nelsonww154 (1 review written)

A simple request to open a bank account. So many hoops to jump through, and even with ID, supporting letters from various government departments and evidence of residence still not possible.Three visits with paperwork and no progress.possibly racists, certainly parochial. No problem with the bank around the corner. I regret ever recommending the Nationwide, embarrassed by their attitude and even the Government job Centre could not believe their intransigence… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Account Disputing From Nation Wide”

Written on: 05/09/2014 by Kaia1969 (1 review written)

I have got a text from Nationawide Bank at 21st August 01.27 am that some was attempting to transfer £437.00 from my account. I have called the bank regarding such issues as it was not me who was attempting to take the money. Bank cancelled the transaction. After that I have checked my account and found that £5990 was taken off from my account. In addition to that I have recognized that my others two banks account were hacked. Altogether the hacker has taken £6087 from my three accounts. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“appalling and abrupt service”

Written on: 01/09/2014 by peawack13 (1 review written)

just tried to move / transfer from Cheshire (who are being take over by nationwide) an isa and came across the rudest lady on the phone who spoke to you as if I was a 5 year old. very abrupt quick and uncaring -no name mentioned , did not try to sell me another product, and basically came across as impolite and wanted to move onto next caller. will not be using nationwide again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UN helpful”

Written on: 31/08/2014 by ohThomson128 (1 review written)

Have been with nationwide 22 years never missed a mortgage payment but when need a little help with a 5000 top up on my mortgage system says no. Santander didn't nor did principality bank as well as Halifax. You don't have to stay with nationwide look around I am and getting the impression nationwide are like a bully bank… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“BRILL”

Written on: 30/08/2014 by EmerySears119 (1 review written)

I have had many bank accounts with banks over the years.Most of them have offered utterly appalling customer service experiences.So I thought I'd try a building society as nationwide came recommended by a close friend who banked with them a while.The only negative thing I have to say about them is their visa disputes team are very poor and they are very below standard to the majority of banks in knowing how to deal with disputes but they have apologized and admitted their failings and I have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible customer service”

Written on: 20/08/2014 by Webster216 (1 review written)

i was on hold for 22 minutes trying to get through to the right team. It is impossible to get through to a human being!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“OPENED AN ACCOUNT WITH TOO MUCH MONEY”

Written on: 02/08/2014

LAST YEAR MY WIFE OPENED AN ACCOUNT AT THE BRAINTREE BRACH ,DAYS LATER SHE RECEIVED A LETTER FROM SWINDON SAYING SHE HAD OPENED THE ACCONT ABOVE THE CEILING LIMIT,THEY SAID SHE MAY HAVE MADE A MISTAKE ,NOBODY TOLD HER ABOUT ANY LIMIT ,THEY REFUNDED THE OVER-PAYMENT BY CHEQUE ,AND RE-OPENED THE ACCOUNT WITH A NEW REF NO ,THEY DID NOT INDICATE ON THE NEW ACCOUNT THAT SHE WAS A NON TAX PAYER ,SHE HAS NOW RECEIVED HER FIRST STATEMENT AND FOUND TAX DEDUCTED ,SHE IS NOW FILLING-IN FORMS TO THE TAX… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Telephone customer service=brilliant!”

Written on: 02/08/2014 by Carterj84 (1 review written)

Hello, never had much luck with banks always found them miserable and unhelpful. But twice I have had to phone up Nationwide this week to report a scam and both times I have spoken to a fantastic lady (different each time, First Lady was called June, second lady called Gay) and they were so friendly and helpful. Did everything they could do help me and didn't make me feel stupid for falling got the scam. Would 100% recommend nationwide for their customer service. Hope it continues!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible systems, outdated policies”

Written on: 26/07/2014 by McConnellvs437 (1 review written)

Mortgage and Save to Buy ISA - After having made a least 50 calls to nationwide during the course of the mortgage I basically had to run around the systems there to get anything done. Staff are 50% good 50% bad, but the main problem is the archaic systems in place. Some examples: Required to use 'book' to pay in cash for ISA (no transfers!) Was told unable to close account without 'book' (yeah... didn't fall for that one) Mortgage product expired and system had a bug meaning we had to go paper… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst bank ever”

Written on: 07/07/2014 by arusha (1 review written)

worst online banking ever worst service bad bad bad bad… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off charges equivalent to APR of 42583% ”

Written on: 07/07/2014 by debsreview (1 review written)

Recently accidentally made a Debit Card payment for £19.75 for council tax and resulted in an unauthorised overdraft of that amount for a period of just 3 days (weekend) Charges are as follows - £20 use of unauthorised overdraft Fee £45 Paid Transaction Fees Total of £65 for being overdrawn by £19.75 for a weekend - an APR of 42583 % AND because there was no money in the account when charges were taken in a months time I will be charged AGAIN for being overdrawn (except the account… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cyberash's Response to debsreview's Review

Written on: 13/08/2014

I think you've got your facts wrong. It's £15 for an paid item fee meaning you must have had 3 of them. The 20 is for being overdrawn anytime in the month. Their charges are the lowest around and now they don't charge the 20£ fee anymore. Also, if it the first time you have missed a payment, they will refund it if you ask!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Unbelievably inept management & ignorance”

Written on: 27/06/2014 by JanelleEdwards (1 review written)

LOCAL BRANCH: they only list some of the places they are, for instance they are in Gorleston, Norfolk is not listed on their site along with several other places they have branches or sub branches. INTERNET BANKING: Why are there any stars shown for this? THEY DO NOT PROVIDE INTERNET BANKING. THEY IGNORE WEB FORM MESSAGES FROM THEIR SITE. THEY IGNORE EMAIL SENT TO THE ENQUIRIES EMAIL ADDRESS ON THEIR SITE. THEY IGNORE COMPLAINT POSTINGS ON THEIR FACEBOOK PAGE. And even after finally being… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I HATE NATIONWIDE ”

Written on: 16/06/2014 by Diaz1952 (1 review written)

We had a flex account with £2750 overdraft facility on it,Nationwide offered us to upgrade to the flex direct account with 12 months interest free overdraft,we thought that was great lets upgrade.How wrong where we the pood on us from a huge height,as soon as we had the account upgraded within two weeks they without sending any confirmation in writing or email cut the overdraft down to £500 pounds what a bunch of twats,offer you one thing and then take it away in the other. I fought we them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Totally ignored me”

Written on: 06/06/2014 by Parker433 (1 review written)

Nationwide Branch on Cheapside, London. Adviser I eventually saw was OK but no-one managing this place! I sat there for ages and was totally ignored whilst staff seemed to be doing nothing. Get your act together or I'm outa here. Treating your customers like this, you don't deserve our custom. I don't want to have to get stroppy to get your attention… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stonewall261's Comment

Written on: 14/06/2014

I went in to Nationwide in Weston-super-Mare to open an account , as I entered the branch met by a welcomer explained my purpose for my visit, shown to a room giving the forms required to complete the welcomer then disappeared , every time I wanted to ask a question about the form I had to go into the banking hall to search for this welcomer. Very unsatisfactory in my opinion they need more staff that can be called upon to assist customers.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“0845”

Written on: 05/06/2014 by Lynda64 (1 review written)

I refuse to use 0845 numbers can't understand why I ohone my branch it wss certainly bettet than a call centre number. At one time I could go to the branch and see someone now I have to make an appointment. Obviously not enough staff I can't see how this is progress certainly not for the customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad behaviour from top ranked staff”

Written on: 01/06/2014 by MatthewBowman (1 review written)

After beeping with nastionwide for 13 years I came a gross a big issue that's need to be sorted by on of their top ranked staff and the way he talks made me hate being with this bank for 13 years • Making up fake informations • Being fully rude • Having no passion toward his job pundai I wish I could include his name into this but I will leave it out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TERRIBLE SERVICE - switching between Nationwide accounts”

Written on: 24/05/2014 by Sanders464 (1 review written)

CAN'T SWITCH EASILY FROM NATIONWIDE MYSAVE TO NATIONWIDE LOYALTY SAVER: Nationwide Mysave accounts are ending, so they wrote to me saying I might want to switch to their loyalty saver account. Great, I thought. I'm loyal. Turned out, you CAN'T switch from a Mysave account to a Loyalty Saver account online, or by phone. You have to go into the branch and fill in a form. You also can't just transfer the money from one account to the other - because Mysave withdrawals can only be paid to the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview