Pru Health Reviews

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2.5 stars
Average rating for this product is: 2.5 out of 5

From 1 rating and 17 reviews

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Average Ratings for Pru Health

  • Customer service2.1 stars
  • Value for Money2.7 stars
  • Reviewer Ratings2.4 stars
  • Overall Rating2.5 stars

17 Reviews For Pru Health

  • Jovynie 26th Jun 2009

    Reviewer rating: 2 stars


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    Pru Health has a unuserfriendly website, poorly in registering vitality points which determine how much your gym membership is. I lost my Non-smoker points simply because I have registered it at the correct section of their website!!
    Like most insurance companies, there are always many conditions when it involved claims, enquiries and so on so.

  • eddyhoad 9th Jun 2009

    Reviewer rating: 2 stars


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    Looks good when you first read about Pru Health. I have had nothing but trouble with them when you want to do anything, with advisors telling you what you want to hear rather than doing what you want them to do.

  • Guest 17th Feb 2009

    Reviewer rating: 0 stars


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    I have been with PruHealth since may 06. Originally I got the cover through my job so wasn't paying for the cover. Because I stayed healthy at the end of the year they issue me with a cash back cheque for £100, (actually they issued it twice so I got £200) good times. The trouble started for me after the second year, my work wasn't renewing the policy but I had the option to transfer to a self paid scheme and I would retain all my benefits. I had earned £200 Cash back pay f ...

  • andystock 29th Jan 2009

    Reviewer rating: 3.5 stars


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    Cheap Gym membership if a Gold or Plat Pru Health memberBonus Nectar pointsGood deals for EurostarPoints usally take around 2 weeks to reach the accountMy second year premium has droped by 50% as a Gold member, which will be more once I reach plat1600 Airmiles when I joined through the airmiles website
    Great for exisitng membes but for new members the gym membership will be cheaper if you go to the gym direct. Never had to claim so unable to comment on this.Website can be slow if using firefox ...

  • Guest 10th Jan 2009

    Reviewer rating: 0 stars


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    I cannot recommend Pru Health, health insurance as for it was a terrible experience. In principle the scheme is good but they have not kept up to date with points I am currently earning and Im losing out on cheaper Eurostar tickets and Nectar points. I reviewed on the 13th December and commented on their "slow and sporadic allocation of points" and as yet I have not received any response via phone or email from the correspondence I sent, not even acknowledgment yet.

  • Guest 13th Dec 2008

    Reviewer rating: 0.5 stars


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    The Pru health principle is really great and could be a real cost-saving for me as a relatively healthy and active individual.
    However, the implementation is terrible - it has taken weeks to get some of my points allocated and I've had to chase several times - for instance, it took 6 weeks for my Fitbug account linked up correctly, three weeks for points to appear from a fitness assessment and I still don't have points from an active europe event I completed a month ago. Also the website is fla ...

  • JJ2009 21st Oct 2008

    Reviewer rating: 1 stars


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    It used to be good when the gym fee is usage based - going to the gym regularly, i.e. on average twice a week would mean paying the "regular user" gym membership fee - in my case it was 15 pounds a month. This was a really good incentive to make sure I do go to the gym regularly.
    Now they have changed the gym fee to be based on your vitality status, although I'm on Gold status I will have to pay 29 pounds a month! This is an increase of 93.3%! 93.3%! This is clearly unacceptable and by changing ...

  • lviciano 9th Jul 2008

    Reviewer rating: 2.5 stars


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    Having realised that some people use the gym dishonestly, a cap on the number of times you can go was introduced. This essentially limits you to reach the maximum allowable number of points and go beyond your status (bronze, silver...) to obtain cheaper prices.
    Secondly, the fact that Vitality points, and not gym visits as is well advertised, will recently mostly contribute to decreasing your gym membership fee is absolutely unfair.
    It should not because you read a couple of their website artic ...

  • sboswell1980 16th Jun 2008

    Reviewer rating: 0.5 stars


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    I attempted to make a claim today and was told that it could take up to 2 weeks to authorize! You have to take a letter that they send to you to your doctor who then has to complete it confirming that its not pre-existing etc. The doctors send it back and then Pruhealth underwriters have to look at the claim to approve it before they will authorize treatment. Apparently this is the case for any new conditions claim. I always thought the point of private health insurance was quick treatment. It d ...

  • ryancook Rank: Corporal 7th Mar 2008

    Reviewer rating: 0 stars


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    I joined because of the discount on joining a gym, and wish I hadn't. I've spent over 10 hours on the phone with them trying to sort out a direct debit. Every month for the last 3 months they've made a mistake with the direct debit, twice after I've conference called in a representative of my bank. They've even charged me double on my credit card which I offered up thinking it would just make things easier. I've been a member for three years, have never made a claim, and the fees have jumpe ...

  • michelled 9th Dec 2007

    Reviewer rating: 0 stars


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    PruHealth may be very good if in fact you're healthy - but they are a bit difficult when it comes to paying for treatment that you actually need.I seriously recommend you consider another health insurance provider.

  • Simon Hulse 12th Jan 2006

    Reviewer rating: 4.5 stars


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    I never considered taking out health insurance until my business partner got sick. He was off work for nearly 3 months, and as decorators that nearly ruined the company. We got Pru Health as we can keep the payments low, and can get treatment really quickly if we need it.

    My partner waited ages for physiotherapy to sort out his back at LGI, but with Pru Health he saw someone at Nuffield very quickly.

  • Sandra Peterson 12th Jan 2006

    Reviewer rating: 5 stars


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    Pru Health have massivlely subsidised my gym membership, I used to pay nearly £100 a month on the Holmes Place near my work, and now I pay £25 a month, bargain!!

    I like the people at the call centre and I'm on track to get 100% of my premium back this year!!!

  • suzanne metcalf 12th Jan 2006

    Reviewer rating: 5 stars


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    Pru Health are the only health insurance company I could find that allow me to take control of my premiums.

    I always try too stay healthy, but with the incentive of saving money I've made more of an effort.

    So far I'm due to save 50% next year, just by doing things like walking the dog and eating better.

    I've only claimed once so far, but they were really polite and helpful.

  • suzanneM Rank: Lance Corporal 11th Jan 2006

    Reviewer rating: 4.5 stars


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    I love the way Pru health allow you to take control of your premiums and reward you for making efforts to be healthy. Like everyone, I always try harder to be healthier, and saving money is a great incentive! Just by doing things like walking the dog and reading health articles online I will save 50% on next year's premium. By the end of the year I intend to reach the 75% discount level.

  • Siobhan Keleher Rank: Corporal 5th Jan 2006

    Reviewer rating: 4.5 stars


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    Pru Health were the only insurer I found that covers Cancer treatment on all of their plans. The plan I chose also has no restrictions on the amount I can claim for most treatments. Even though I smoke and am overweight, I still expect to save £350 pounds on next year's premium just by not claiming and reading some health articles on their web site.

    They also offer deals with health companies. I've joined the Allen Carr's anti smoking classes and saved £100. They also offer gym me ...

  • Siobhan Keleher Rank: Corporal 5th Jan 2006

    Reviewer rating: 5 stars


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    I was insured with BUPA for 10 year's, and as I rarely claimed it felt like wasted money.
    When I joined PruHealth, not only is their cover better than any I'd ever had, but I get 25% of my premium back whenever I don't need to claim.
    On top of that you earn points for doing things like healthy eating plans and going to the gym etc. Even reading articles on their web site. Last year I earned 75% discount (very easily) which means I now only pay £12 a month for fully comprehensive cover.
    ...