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| Content | 5.5/10  |
|---|---|
| Value for Money | 4.5/10 |
| Overall rating | 4/10 |
Full review by
FIOSuser111
on 27th Mar 2007
User Rating : 7
Respect :
0
Good Points: Fast and prompt installation service: Outside fiber installation team was on time. Inside installation tech conducted a pre-installation inspection to determine placement of NID and Wireless router before starting the installation, making installation a snap. Blazing speeds, average download 14Mb and upload 1.2Mb. Help desk (tier 1 service) is prompt and very helpful.
Bad Points: Only two bad points that I can think of at this time, both with the wireless router. First: The router seems a bit touchy and "locks up" sometimes when making changes. A call to Verizon FIOS help desk suggested that I reboot the router and PC. This works, but as a technical engineer, rebooting to solve a problem is not the correct troubleshooting method. But it works and I can live with it. Second: Shared folder Access. Verizon router allows access to your PC shared folder via the routers web interface. This is a huge security risk, as routers should only provide access to PC and not the PC shared folders.
General comments: General installation: very prompt only about 10 days from the time I called Verizon and ordered the service, to the time I was on the internet. It would have been 3 days, but the outside fiber installation team was delayed because of the snow and ice storm. Actual installation only took about 4 hours total. Part of the speedy installation was that I pre-wired my house with a media center (cable/satellite, phone and Ethernet service to each room and had a COAX cable ran from the basement NID location to my Media center (router location), making installation a snap. There was a problem with the original router, but the installation tech had a spare in the truck "just in case".
Service: what can I say? 1.2Mb download speeds. Verizon FIOS help desk is very prompt and helpful. Internet and phone on one bill is a plus, and I am even thinking about adding FIOS TV, but I'm giving Direct TV one more chance before I convert.
Overall, they are one of the best media service providers, compared to local cable and satellite providers.
I didn't give out any 10's because there is always room for improvement. I gave a 7.5 to the overall rating because of the wireless router, and I think Verizon could have came up with a better choice. Overall, I would and have suggested FIOS to my friends.
FIOSuser111's review and ratings | 393 words
Review by
chuck hunnewell
on 4th Jan 2006
User Rating : 1
Respect :
0
I live in eastern Monmouth County, NJ near Red Bank, NJ. In mid-November 2005, I requested from Verizon's DSL Service Dept. a dedicated phone line for DSL service only. The 784kbps service connection that I requested was advertised for $14.95 (US) per month by Verizon. However, since I was requesting that a phone line be dedicated to DSL service only, they informed me that there was going to be an additional charge of $5.00/month. OK, I agreed to that.
I provided them with my e-mail address a ...
chuck hunnewell's full review | 889 words
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