Creditplus Reviews - www.creditplus.co.uk

★★★★★
4.6 / 5
92% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★★

“Great assistance ”

Written on: 18/12/2014 by Colemaneb357 (1 review written)

Staff were really helpful and kept me informed every step of the way I would reccomend creditplus to anyone struggling to secure car finance… Read Full Review

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★★★★☆

“Very Pleased ”

Written on: 17/12/2014 by JT1971 (1 review written)

I was very pleased with the service I received from CreditPlus. The sales person listened to what I wanted and presented me with a list of five suitable cars all within the budget I had stipulated. Things moved at a good pace and once the sale had been completed I received regular calls to advise me on delivery and ensure peace of mind. What really stood out was on the day of the delivery I received three calls updating me on delivery times which was important as I had booked a half day and… Read Full Review

Creditplus..'s Response to JT1971's Review

Written on: 18/12/2014

Hi there,

Thank you for taking the time to write us such a kind review.

It looks like you got to experience our armchair solution in which we can source you the best quality cars from the most reputable dealerships around the country. It is of the upmost importance to us to find cars for our customers that match their precise specifications at a monthly budget they are comfortable with. It’s great that you found our communications during the delivery process helpful as we understand the importance of keeping our customers informed throughout the process especially at the time of delivery as our customers often have a tight time slot in order to receive the car.

If you would like to recommend us to a friend, we run a scheme where you will receive £50 worth of Love to Shop vouchers once the person you have recommended has completed their deal which can be used at a range of 20,000 high street stores.

Please keep in touch with us and share any photographs you have with us on social media.

We hope you enjoy your new car!

Rosie, customer satisfaction team

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★★★★☆

“our new car”

Written on: 17/12/2014 by JaseHancock262 (1 review written)

just received our new car! when first finding credit plus I have to say that I was a little apprehensive about purchasing a new car without viewing it as I had never done this before. I mentioned this to our advisor mark collins who really took the time to explain what preparation etc would be done to our car and I guess I had to leave it in his hands and trust him. trust is a difficult thing to find in some respects in the second hand car market but I have to say I would most definitely trust… Read Full Review

Creditplus..'s Comment

Written on: 18/12/2014

Thank you for your excellent and detailed review.

We understand that buying a car without seeing it is a new process for most of our customers. This is why our team of highly skilled customer advisors take the time and effort to explain the process in detail, answering any questions or doubts you may have about the car finance journey.

For every car that we supply to our customer, our vehicle preparation centre ensures that the car is in excellent condition so that when we deliver it to your home, you are not disappointed.

If you decided to recommend a friend, we have a refer a friend scheme that will give you a £50 high street voucher if the person you recommend completes a deal with us. Check your customer area for more details.

Thanks again for choosing Creditplus as your preferred car finance provider.

James, Customer Satisfaction Team

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★★★★★

“I never normally leave reviews but I feel I must...”

Written on: 16/12/2014 by vince8637 (1 review written)

I stumbled across Creditplus by pure chance really as I was looking to secure a Vauxhall Insignia Elite and I'm so pleased that I did. I have never used a company like this to organise a new car for me but even though my car has not yet been delivered I feel I have to leave feedback of my experience so far. In my line of work I understand the importance of customer service and attention to detail and the service I received from my advisor was second to none; I only wish I could put his name down… Read Full Review

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★★★★★

“cerditplus no 1”

Written on: 15/12/2014 by simgro (1 review written)

Thanks for a exelent job.got me into a new car in under a week he worked hard . Once again thanks … Read Full Review

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★★★★★

“Start to End .... Fantastic !!!”

Written on: 15/12/2014 by dl4980 (1 review written)

I've have to hand it to the guys at CreditPlus, my case was more than a little complicated but from start to finish, the service and assistance I received from the team was absolutely first class. Every single detail was explained carefully to me, every question I had was answered promptly and every option open to me was explorered to ensure I got a deal right for me. Thanks again Guys… Read Full Review

Creditplus..'s Response to dl4980's Review

Written on: 18/12/2014

Thank you for the five star review. Here at Creditplus, we work with customers from a variety of different backgrounds and credit circumstances, so we are pleased that we could assist you with your “complicated” case. We assign each customer to their own personal customer advisor, making the process smoother and easier for everyone.

We also take the time to explain the car finance process to our customers. We understand that it may seem complicated and so we are happy to take the time to explain in detail every step of the process.

Thanks again for leaving such a positive review.

James, Customer Satisfaction Team

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★★★★★

“Great help great service”

Written on: 12/12/2014 by George116 (1 review written)

Have to thank credit plus for a great service they provided. Every thing went though very quick and had excellent customer service. Would use again for sure… Read Full Review

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★★★★★

“Excellent work all round.”

Written on: 11/12/2014 by stooov2 (1 review written)

After struggling to find the right deal the advisors at creditplus helped us find a suitable loan and then also a suitable car. Worked with us tirelessly to complete all paper work and requirements. Excellent work all round!! Legends. *****… Read Full Review

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★★★★★

“Quick, efficient and professional service. ”

Written on: 09/12/2014

Credit plus have a great set up. The customer service is fantastic. My adviser mark collins done everything possible to find me the perfect car even though I am rather fussy and knocked back about 5 cars in 3 days. Once it was found , he arranged the finance swiftly and within a week of finding the car , I am collecting it. Would recommend both my adviser and the company as a whole to anyone. Very fair rates and excellent customer services… Read Full Review

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★★★★★

“Can't fault the service, it's great”

Written on: 09/12/2014 by Scott713 (1 review written)

I had Mark Collins as an advisor and he was customer friendly, and done his utmost best to help me. He also happily assisted me over the phone and by email with paperwork and how to deal with each aspect of the application. Overall, He's a very knowledge person in his line of work and I would happily recommend his service to anyone with a garuntee they would receive the exact same kindness and help he has provided me. Many thanks Mark and all the best … Read Full Review

Creditplus..'s Response to Scott713's Review

Written on: 11/12/2014

Thank you for the five star review. I will pass on your fantastic comments to Mark, who I am sure will be delighted to hear how happy you are with the service. Here at Creditplus, we put a lot of time and effort into ensuring the customer experience is as smooth and easy as possible.

If you feel like recommending our services to a friend, you can earn £50 of high street vouchers should they complete a deal with Creditplus. Visit your customer area for more information.

Thanks again for choosing Creditplus as your chosen car finance provider.

James, Customer Satisfaction Team

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★★★★★

“great job guys”

Written on: 06/12/2014 by Joselyn1986 (1 review written)

would like to say how gutted i was when i left the dealer afer being there most of the day and at the end i didnt make the grade with my credit score by a few points ,but after talking to credit plus, i past them on to my dealer and getting my new car in a couple of days thanks guys. … Read Full Review

Creditplus..'s Comment

Written on: 15/12/2014

Hi there,

First of all we just want to say thank you for taking the time to leave us a review, we know that people don’t have a lot of spare time these days which is why we appreciate it so much when customers gives us feedback!

Secondly, it sounds like you had a bit of bad luck to begin with but it is fantastic to hear that we were able to help you out with your situation and get you the car you wanted! We will always do everything we can to help our customers, even if at first the situation seems hopeless it is always worth giving us a call to see what whether we can help because in most cases we can.

If you were really pleased with our service and were thinking of recommending us did you know that you could earn something for your trouble? We will give you £50 worth of high street vouchers for each person that completes a finance deal with us from your recommendation! You can find out all the information for our refer-a-friend scheme in the existing customer section of our help and advice page.

Thanks again and we hope you enjoy your new car!
Luke, Customer Satisfaction Team

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★★★★★

“Great car buying service”

Written on: 03/12/2014 by BenCorbett (1 review written)

I was very nervous about buying a new car as I had had my old one for a very long time. The staff member who handled my enquiry was very patient and took good care of me during this time. They found me a lovely car that fitted in with my needs,and talked me through the whole process. The car was sourced very close to my home and work which gave me more peace of mind. I would recommend Creditplus as they have made a difficult process a lot easier… Read Full Review

Creditplus..'s Comment

Written on: 15/12/2014

Hi there,

Thank you for taking the time to write us a review.

Here at Creditplus we understand that the process of buying a car can be a time consuming and difficult process at times. This is why we have developed an arm chair solution to do all the hard work for our customers. It’s great to hear that we eased your nerves and found you a car you were happy with. We ensure our customers are always kept informed throughout the process so it’s good this is something you have experienced.

If you would like to recommend a friend you will receive a £50 Love to Shop voucher once their deal has been completed.

Please keep in touch and don’t hesitate to share any photos with us your new car.

Best wishes,

Rosie, customer satisfaction team

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★★★★☆

“Car Loan at short notice”

Written on: 03/12/2014 by MadilynnBowen (1 review written)

I wanted a car loan and for credit plus to locate the ideal vehicle.This was done within a few days and the paperwork was completed the day after.Creditplus was very professional and kept me updated on the progress of the application. I now look forward to receiving my car and would thoroughly recommend to anyone… Read Full Review

Creditplus..'s Comment

Written on: 18/12/2014

Hi,

Thanks for taking the time to write us such a great review! I'm glad we were able to offer a professional and quick service to get you the car you wanted. If you've now received your car, we'd love to see what you got! Connect with us on Facebook or Twitter and show us a photo of your new motor - we love to hear from our customers!

We also run a refer-a-friend scheme to our customers. If you recommend anybody who goes on to complete a finance deal with us, you will receive £50 worth of high-street vouchers - great for those post-Christmas sales! More information is available in the "Existing Customers" section of our Help page.

Wishing you all the best in your new car,

Tom, Customer Satisfaction Team

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★★★★★

“Very helpful and not pushy.”

Written on: 30/11/2014

Found my advisor very helpful and not pushy. There seemed to be a lot of products available for people with different circumstances and to be honest, I did not think I would have rolled out in a new motor three days after applying. The whole process was fast and I didn't once feel pressured into anything. I also respect the fact that I only dealt with one man at creditplus and they never passed my details on for marketing. I literally applied online, got a call straight away, had a few cars… Read Full Review

Creditplus..'s Comment

Written on: 11/12/2014

Thank you for leaving such a detailed and positive review of your experience with Creditplus. We appreciate the time and effort you have put into your feedback.

Here at Creditplus, we are focused on providing the best possible car finance experience for our customers. We treat each customer as an individual and are well aware that they can come from a variety of different financial circumstances, with both poor and good credit ratings. By assigning each customer with their own customer advisor, we can provide a personal approach as we guide you through the car finance process.

Our aim is to provide the best possible service, and we are delighted you found your experience with Creditplus such a positive one.
Thank you again for choosing Creditplus as your chosen car finance provider.

James, Customer Satisfaction Team

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★★★★★

“Excellent Service”

Written on: 29/11/2014 by Houstonmz32 (1 review written)

Excellent Customer Service. Personally recomended to friends. Thank you to all the staff. … Read Full Review

Creditplus..'s Comment

Written on: 15/12/2014

Hi there,

Thank you so much for your kind review. We always strive to provide the very best customer service we can, so it is great when we hear back from our customers that we did a good job! Our customer advisors really appreciate it when their efforts are recognised!

Thank you for recommending us to your friends, that is very nice of you. Did you recommend through our refer-a-friend programme? If not you should take a look at it, you can find it the existing customer section of our help and advice centre. You could earn yourself £50 worth of high street vouchers for each friend that takes out a finance deal with us!

Thank you again
Luke, Customer Satisfaction Team

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★★★★★

“Dealt with mark Collins plenty of contact and sorted...”

Written on: 28/11/2014 by 340Powell (1 review written)

Dealt with mark Collins plenty of contact and sorted all out with car garage. Service was great. Thank you… Read Full Review

Creditplus..'s Comment

Written on: 15/12/2014

Thank you for the kind review.

We will be sure to pass the message onto Mark and we are sure he will be very glad to hear the news that you were happy with the customer service you received.

Please feel free to send us any photos you have of you and your car on social media, we are on Facebook, Twitter, Google+ and Pinterest.

If you would like to recommend a friend we run a scheme where you will receive a £50 Love to Shop voucher for every person you recommend once their deal has been completed.

Thanks again and we hope you enjoy your new car!

Rosie, customer satisfaction team

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★★★★★

“Great service”

Written on: 26/11/2014 by Evansoc118 (1 review written)

Very professional got a great service fast and stress free was in constant contact with online updates and via telephone. Very pleased would use again in the future and recommend strongly :-)… Read Full Review

Creditplus..'s Comment

Written on: 18/12/2014

Hi,

Thank you for your kind words. It's always appreciated by the team when we get great reviews! We try very hard to keep our customers up to date, and keep the amount of people each customer talks to to a minimum.

Please keep in touch! We are on Facebook, Twitter and YouTube so feel free to follow us. We are also offering a refer-a-friend scheme to our customers. Every friend who completes a finance deal with us will earn you £50 worth of high-street vouchers! Find more information in the "existing customers" section of our help page.

We hope to hear from you soon,

Tom, Customer Satisfaction Team

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★★★★★

“Brilliant service”

Written on: 25/11/2014

Really impressed with the service I have received from your advisor  he has been a pleasure doing business with and his customer service skills are incredible, i cannot big him up enough but honestly he is a credit to your company and me being a sales manager for a very large successful call centre I would happily employ him! … Read Full Review

Creditplus..'s Comment

Written on: 15/12/2014

Hi there,

Thank you for taking the time to write us a review. We rely on customer reviews to help us improve in the future so we greatly appreciate your time.

Customer service is one of the things we strive to be the best at and are constantly devoting time and attention to improving all elements of the customers’ journey. Our dedicated advisors are highly knowledgeable and are there to help our customers through every step of the journey. We are so glad that you found our customer advisor to be so helpful; they all work hard to ensure the customers experience is enjoyable from start to finish and provide them with as much help and information as possible.

If you would like to recommend a friend to us we run a scheme where you will receive a £50 Love to Shop voucher once their deal has been completed. This voucher can be used in a selection of 20,000 high street shops and you will receive a new one for every person you recommend once their deal has been completed.

Please keep in touch and send us any photos you have of you and your car.

Thanks again,

Rosie, customer satisfaction team

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★☆☆☆☆

“DONT APPLY IF HAVE BAD CREDIT....”

Written on: 20/11/2014 by 441Harvey (1 review written)

there website rates me as fair credit and they say they can help people with bad credit.. i applied last night.. told to contact them this morning has been provisiaonlly appected- MEANS NOTHING BTW!! sent it all my documents last night too my payslips showing i can more than afford the payment.. i rang today at 12.30pm my advisor told me he would call me back in a hour.. 4 hours later no call so a sent a message online and he rang to say his meeting over run--- what by 4 hours?? so be asked… Read Full Review

Creditplus..'s Comment

Written on: 25/11/2014

Hi there,

Thank you for writing this review and bringing your concerns to our attention. I am sorry you feel that your experience with Creditplus was less than satisfactory, and we take all feedback - both positive and negative - very seriously.

As car finance is a multi-step process, unfortunately sometimes things can go wrong and people who we provisionally accept can occasionally drop out further down the line. In order for us to be able to see what went wrong in your case, I’d like you to please use the details on our contact page and email us the following:

-Your name
-Your customer ID (this will start with “453”)
-The name of your customer advisor at Creditplus
-Details of your application - is there anything you haven’t mentioned in your review?

Once we have taken a look into your application, we will be able to give you more information as to why we may not have been able to help you. Again, I’d like to apologise for any confusion caused on our part, and we will happily look further into this for you.

Regards,

Tom W, Customer Satisfaction Team

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★★★★★

“happy”

Written on: 20/11/2014

I'm glad i went with credit plus they have been very helpful and i did manage to get the car of my dreams.thank you… Read Full Review

Creditplus..'s Comment

Written on: 18/12/2014

Hi there,

Thank you for taking the time to write us a review! Any feedback is always appreciated. I'm glad we were able to get you funding for the car of your dreams, and wish you many happy years with it!

If you ever feel like recommending us to your friends or family, we have a refer-a-friend scheme available from the customer area of our website. As thanks for spreading the word, we will give you £50 worth of high-street vouchers for every friend who completes a finance deal with us!

All the best,

Tom, Customer Satisfaction Team

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