Creditplus Reviews - www.creditplus.co.uk

★★★★★
4.6 / 5
91.5% of users recommend this
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  • Customer service

  • Value For Money

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Latest Reviews

★★★★☆

“A car for my wife!”

Written on: 19/10/2014 by 326Kehoe (1 review written)

As we are now in a position to afford another car my wife started looking on the internet. Surprisingly, she found a car very quickly, thanks to Creditplus. The formalities were dealt with very efficiently & within a couple of days the car had been secured for her. When the car arrived we noted that it was in pristine condition & it had evidently undergone a major service & valetting. My wife is very pleased with the purchase & would recommend Creditplus to anyone wanting to lease/purchase a… Read Full Review

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★★★★★

“highly recommend and quicker than I thought very satisf”

Written on: 17/10/2014 by Clayae34 (1 review written)

The whole process from applying was easy and straight forward, instant decision, good communication and very quick at searching for a vehicle that matches what I want it was worth the wait in the process very satisfied… Read Full Review

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★★★★★

“Very Happy”

Written on: 17/10/2014 by SBradwell (1 review written)

mark collins was my contact at Creditplus and was a pleasure to deal with throughout the transaction. Saw the car in the Tuesday and I was driving it home on the Thursday, easy online forms and documents. Will definetly use again. Thank you!!!… Read Full Review

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★★★★★

“Great service and quick!”

Written on: 16/10/2014 by Cleggy_19 (1 review written)

I thought the service was fantastic. mark collins was a brilliant sales advisor and the whole process was smooth and easy. Thank you… Read Full Review

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★★★★★

“Mark Collins - Excellent customer service”

Written on: 16/10/2014 by Lovemycar123 (1 review written)

Mark was absolutely wonderful and very helpful. I changed my mind 4 different times whilst choosing my car. Mark was very patient and accommodating. I have now got my dream car. Thank you Mark. … Read Full Review

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★★★★★

“Fast, efficient and friendly”

Written on: 16/10/2014 by Sarld (1 review written)

A bit sceptical at first as there are usually hidden admin fees and long waits for credit checks and sourcing a car so I am pleasantly suprised that all of my paperwork is now complete and final and I am just awaiting a call from logistics to arrange delivery! I have been dealing with a gentleman who has kept me updated throughout the process and has been extremely helpful and reassuring. Would highly recommend… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 15/10/2014 by Martinobrien (1 review written)

Just wanted to say a big thank you, I spoke to him yesterday, went to test drive the car today and am picking the new car up on Monday, he is extremely good at his job, always returns calls promptly and exceeded my expectations in what I imagined would be a complicated process!! Thankyou again I would Highly recommend … Read Full Review

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★★★★★

“Financial Driving Force”

Written on: 15/10/2014 by RussP..M (1 review written)

Having previously had problems with high repayments etc with other companies, due to blip in credit rating through illness 6 years ago. Credit Plus judged me on current affordability and were fast & fair. Extremely competitive and answered every question I asked, highly recommend them… Read Full Review

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★★★★★

“Good service, great communication. ”

Written on: 15/10/2014 by Icancount123 (1 review written)

Mark Collins was my advisor, great communication, very helpful and was always there when I called. Got a good deal and was able to get the car I wanted. Most appreciated Thank you… Read Full Review

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★★★★★

“Amazing customer service and lush car! ”

Written on: 13/10/2014 by Laura281990 (1 review written)

From start to finish credit plus has been fantastic. My advisor extension 201 was amazing and got me credit when I didn't think I could now I have finally got a lush new car. Seriously these reviews aren't fake and they really are that good. Had a little bit of trouble recirving the car because the lorry got stuck in traffic on the Friday so couldn't make delivery, but was rearranged for the Monday. However the lorry broke down, which made me panic a bit thinking it was never going to come. But… Read Full Review

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★★★★★

“Excellent, Fantastic, Highly Recommend!!”

Written on: 13/10/2014 by karcar0567 (1 review written)

I can't thank or praise credit plus enough for helping me get into my new car. The person who dealt with me did everything he could to help & kept me updated every step of the way!! Speaking & dealing with a real understanding & down to Earth person helped make my experience the best it could be!! Thank you, thank you, thank you!!… Read Full Review

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★★★★★

“above and beyond ”

Written on: 10/10/2014 by angellc1 (1 review written)

I wasn't sure about finance on cars and was worried about being pushed into a car I didn't like. My advisor Zak Williamson was amazingly helpful and pretty much held my hand through every step of the way. He managed to find me a car that was better than the one I found and got it delivered to my doorstep. He was professional throughout, extremely helpful yet fun to talk to. I can't thank him enough for the support, updates and the fantastic result of my new car!! He even called to say thank you… Read Full Review

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★★★★☆

“Quick and simple”

Written on: 10/10/2014 by Willywonker123 (1 review written)

Mark Collins was very helpful, I was working to a deadline and he got the job done, if your short on time and have specific requests it's a good company to use… Read Full Review

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★★★★★

“car loan”

Written on: 07/10/2014 by toby9 (1 review written)

i am very pleased with the service that i was provided, everything went through very smoothly and quickly. the agent zac williamson was very helpful and very professional he is a credit to the company. he talked us through everything and was always a phone call away if we had any questions. the car that we wanted was the car that he got us. there was nothing bad at all about this company it was very quick and reliable and i would recommend it to other family and friends… Read Full Review

Creditplus..'s Response to toby9's Review

Written on: 08/10/2014

Hi,

Thank you for taking the time out of your day to write us such a great review! Your kind words have been passed on to your advisor and they're appreciated by the whole team at Creditplus. We work extra hard to ensure that our customer service is best in the business, and I'm glad you had a great experience with us!

If you feel like you'd like to recommend a friend or family member, take a look at your customer area section of the website for all the information you need on our Refer a Friend scheme. If you refer anybody who goes on to complete a deal with us, you'll receive £50 worth of high-street vouchers!

Wishing you all the best with your new car,

Tom, Customer Satisfaction Team

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★☆☆☆☆

“Disappointing... Be wary of their promises”

Written on: 03/10/2014 by jgGilbert154 (1 review written)

I read all the fab 5 star reviews and not having the best credit rating I thought I would give Creditplus a try. I was happy that I was assigned an advisor (who was excellent) who promptly called me, and I sent in all my requested proofs of income etc I was "accepted" by a lender, and I went about trying to find my dream car. After about 2 and a half weeks of trying I couldn't find the car I wanted I asked them to source it, no problem I was told, my advisor seemed to struggle too but we both… Read Full Review

Creditplus..'s Comment

Written on: 07/10/2014

Hi,

Thank you for taking the time to leave this review. I'm very sorry to hear that you feel you've had a less than satisfactory experience from Creditplus and we would be happy to take a look at the case for you.

Please use our usual contact details (you can find these on the contact page on our website) to contact us directly by email, and include the following:

- Please let us know your customer number
- The name the application was made under
- Any more information you might have, such as dates and times of contact, your sales advisor and if you spoke with anybody else at the company, so we can make sure your review is dealt with as quickly as possible.

We take all feedback very seriously, and will look into this particular case for you once we have the relevant information.

Thank you again, and we hope we hear from you soon,

Tom W, Customer Satisfaction Team

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★★★★★

“Smashes private financing”

Written on: 02/10/2014 by McMillan458 (1 review written)

Top notch personal service , hassle free and finance with confidence , will come warranted and will have full in depth inspection inside and out vehicle. If a vehicle does not meet their standards they will find you a better specimen. I am a high end prestiaged estimator ,where having a personal, tailored service is crucial and easily meet high end standards and demands with ease. A*… Read Full Review

Creditplus..'s Comment

Written on: 03/10/2014

Hi,

Thank you for your fantastic review! We pride ourselves on providing hassle-free service to our valued customers, as well as giving all our car supplies in-depth inspections before delivery. We agree that a personal approach to customer service is important, and I'm so glad you feel the same way!

If you feel like you'd like to refer a member of family or a friend, we have a great Refer a Friend scheme available from your customer area on the website. If somebody you recommend completes a deal with us, you will receive £50 worth of high-street vouchers!

Wishing you all the best, and thanks again for your review,

Tom, Customer Satisfaction Team

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★★★★☆

“Great service”

Written on: 30/09/2014

Great service, I didn't think I would be able to get credit as my credit rating is poor but credit plus got me an approval! Good communication from the staff, everything ran smoothly. Would recommend… Read Full Review

Creditplus..'s Comment

Written on: 01/10/2014

Hi there,

Many thanks for your great and positive review of the service you received from Creditplus. It's appreciated by the whole team here when we receive feedback! One of the things we are very proud of is the ability to pair our customers with a loan which can suit their credit circumstances, whether they have a strong credit file or poor. Our great panel of lenders gives us the ability to find something for everybody, and it looks like that worked well in your case, too!

Please don't hesitate to stay in touch. We have social channels on Facebook, Twitter and Google+ so just search for Creditplus and you'll find us. We also run a prize draw for people who submit owner reviews of their cars. One out of 300 reviews will win a tablet computer, and you can submit as many reviews of different cars as you like. Just go to our website and find our competitions page to find out more information!

Wishing you all the best, and hope to hear how you're getting on in the new car soon!

Tom, Customer Satisfaction Team

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★☆☆☆☆

“Terrible!”

Written on: 30/09/2014

The best time to send ourt a customer review is after they have received the goods, in my case I'm still waiting!!!! As promised my new car last Saturday, then funds not available until Monday, Monday came and still no car???? So funds should be released today at 16.30???? We will wait and see! If garage receive no funds today, again no car!!!! If this is the case then I will cancel the whole agreement, seek compensation for the inconvenience caused and have my deposit refunded to shop… Read Full Review

Creditplus..'s Comment

Written on: 30/09/2014

Hi there,

Firstly I'd like to thank you for taking the time to write a review of your service from Creditplus. I would like to apologise if you feel you had an unsatisfactory experience with us, and we really do take feedback from our customers seriously in order to improve the way we work in the future.

I would like to ask you to please email us using the details on our contact page and let us know your name and unique customer ID, so we can look into this case for you.

It would also be beneficial if we could know any details of communication you have had with our staff and anything else you feel is necessary.

From there, we will be in a much better position to help you further.

Many thanks, and I hope we can work to help restore your trust in Creditplus.

Kind regards,
Tom W, Customer Satisfaction Team

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★★★★★

“Financing a car”

Written on: 29/09/2014 by Kingstonq362 (1 review written)

I found the customer service exceptional, patient and respectful. They got back to me when they promised to do so and managed to obtained the best financing for my car!… Read Full Review

Creditplus..'s Comment

Written on: 01/10/2014

Hi there,

Thank you for your kind review about the service you received from Creditplus. We appreciate any and all feedback from our valued customers, especially when it tells us we've done a great job! We take great pride in our customer service, and find our customers appreciate the personal approach we take in order to find not only a great deal, but a product which is suited to their individual circumstances - something I hope we managed to do for you.

If you ever feel like you would like to recommend us to your family or friends, take a look at the customer area of our website and you will find our Refer a Friend scheme. If you recommend anyone who goes on to complete a deal with us, you will receive £50 worth of high-street vouchers!

Wishing you all the best with your new car, and we hope to hear from you soon!

Tom, Customer Satisfaction Team

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★★★★★

“Fantastic customer service ”

Written on: 29/09/2014 by mtiffney (1 review written)

A huge thank you to mark collins at credit plus, who arranged my finance and found my perfect car all within an hour. A real pleasure to deal with and he kept me informed throughout the full process from start to finish. I'm now just eagerly awaiting the delivery of my new car which should only take a few days from completion of the paperwork. Thanks again mark and keep up the great work, very much appreciated… Read Full Review

Creditplus..'s Response to mtiffney's Review

Written on: 01/10/2014

Hi There,

Thank you so much for taking the time to write such a positive review. We really appreciate hearing from our customers. We are never happier than when he have got a customer exactly what they wanted and quickly too, so it’s great to hear that you have had a good experience. We will also pass on your kind words to your customer advisor.

We would love for you to keep in touch, if you have the time then it would be great for you to send us a picture on Facebook when your car arrives - just search for Creditplus Car Finance. When you get your car you could also leave a review if you visit our website on the competitions page to be in with a 1-in-300 chance to win an iPad mini - not bad odds!

Thanks again for your review
Luke, Customer Satisfaction Team.

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