Creditplus Reviews - www.creditplus.co.uk

★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“Great Car, Great customer service”

Written on: 17/11/2016 by JaidenLarsen353 (1 review written)

I received a fantastic car from Creditplus and the team, I couldn't believe my eyes when I went to pick it up....beautiful car! They found the car I was looking for with all the specs I required and easily managed monthly payments. Thank you… Read Full Review

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★★★★★

“Fantastic customer service!”

Written on: 20/10/2016 by shellykeim (1 review written)

First-class service from start to finish! Very efficient, clear explanations & a quick transaction. Constant contact. Our advisor was excellent. Thrilled with my new car and wouldn't hesitate in recommending Credit Plus… Read Full Review

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★★★★★

“Brilliant sales person”

Written on: 13/06/2016 by Karlij226 (1 review written)

If I could mention my sales person he should be praised brilliant job !… Read Full Review

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★★☆☆☆

“Bad service bad comunication dont call you back ”

Written on: 23/04/2016 by Sebastiank49 (1 review written)

Poole branch quick to call about me getting finance But Got a call saying id get a reply next day weds 20/04/16 but no call came phoned yesterday 22/4 and was told the person i wanted would call me back again nothing . I dont have a great credit rating but a courtesy call would be start even if they cant help… Read Full Review

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★★★★★

“Thanks”

Written on: 21/01/2016 by KrishMcDougall171 (1 review written)

Just wanted to leave a review. You are exceptional at your job. I just wanted to say thank you very much for your brilliant service. You are a complete natural and your customer service skills tick all the boxes. When dealing with you, there is no hidden agenda, only you trying to ensure that the customer is happy. You are also a fountain of knowledge. Thank you again. Keep up the good work… Read Full Review

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★★★★★

“Just had approval on a new car, we have been dealing...”

Written on: 26/11/2015 by Sharpejv293 (1 review written)

Just had approval on a new car, we have been dealing with an adviser who has been exceptional throughout the process, which at times was problematic for both parties He was a huge help all the way through and his levels of customer service I haven't ever experienced elsewhere. Without his constant updates and help I would of given up a week ago. To some the experience up give this man a payrise and promotion or somebody else will… Read Full Review

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★★★★★

“Really worked hard ”

Written on: 28/08/2015 by Mboot23470 (1 review written)

Just got a car with the help of Gérard Fabrice Guminski from Credit Plus he worked incredibly hard on or behalf to find the right car at the right money always polite and couldn't do enough for us nice to get a lad good at his job he never gave up on the car even after we rejected loads he finally found us a great car looking forward to many miles of pleasure with our new car can't wait !!!!!!!… Read Full Review

Creditplus..'s Response to Mboot23470's Review

Written on: 23/09/2015

Thanks for taking the time to write us such a kind review.

All of our advisors are experts in the field and will always go the extra mile to help our customers so it is great that this is something you have experienced.

We will also be sure to pass on the message, who will be pleased to hear your kind words. If you would like to recommend us, we run a scheme for this where you will receive a £50 high street voucher when the person you have recommended completes their deal.

Just log into your customer area or contact your advisor for more information. Thanks again and we hope you enjoy your new car.

Sarah, Customer Satisfaction Team

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★★★★☆

“Couldn't have asked for better service”

Written on: 20/08/2015 by Katy-lou (1 review written)

Well what can I say....From start to finish this was an amazing service. All seemed to good to be true and right up to my car being delivered I doubted whether this might have been a scam and I'd lost my deposit but extremely happy to say the car I wanted I got! the person I dealt with listened to our needs and sourced the car to our exact requirements within a few days of our initial discussion. He arranged all the finance for us at a very good rate and at a monthly figure we could afford… Read Full Review

Creditplus..'s Response to Katy-lou's Review

Written on: 23/09/2015

Thank you for the lovely review. We love to see a happy customer and hear what they have to say about their experience with Creditplus.

Really pleased to hear that you benefited from our ‘find, fund and deliver' service and that our logistics team helped you find the car you where looking for in a couple of days!

Thanks for letting us know that you didn’t receive your 2hr delivery heads up, we will look into this. We hope you will enjoy your new car. Don't forget that if you recommend Creditplus to family and friends and they complete a deal with us, you will receive a £50 high street voucher as a thank you. There are further details about this incentive along with a shareable link in your customer centre. Thank you again for taking the time to review us, it is appreciated.

Regards

Sarah, Customer Satisfaction Team

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★★★★★

“Oustanding service”

Written on: 03/08/2015 by SamanthaFlavell (1 review written)

I recently approached Credit Plus to find me an Astra CDi. I wanted a car with low emissions. I was assisted by Gérard Fabrice Guminski who could not have been more helpful. He listened to my brief and by the end of the day had found me exactly what I was looking for. In fact he actually found me a better spec for the same money. He also arranged a really good finance package & kept me informed at every stage. There was a lot of paperwork but he explained clearly everything that I needed to… Read Full Review

Creditplus..'s Response to SamanthaFlavell's Review

Written on: 13/08/2015

Hi,

Thank you for taking the time to write us such a detailed review. We appreciate all feedback we receive, and were particularly happy to read your fantastic comments.

Here at Creditplus, we are always happy to help find the car for you. Just give us your requirements and we will search our network of dealers for a car that matches your description, no matter how detailed or vague. This includes cars that have low emissions, like your Astra CDi.

Gérard is one of our top customer advisors and his name often pops up in positive reviews. I will pass on your kind comments to him as I am sure he will be delighted with how happy you are.

If you do decide to recommend Creditplus, don’t forget our refer a friend scheme can earn you £50 in high street vouchers for each friend who completes a deal. Login to your customer area for more information.

Thanks again for choosing Creditplus for your car finance needs.

James, Customer Satisfaction Team

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★★★★★

“Never Missed A Beat!!”

Written on: 14/07/2015 by 453503269 (1 review written)

After looking for a car for about 2 weeks and going through multiple different companies not one was helpful. I found CreditPlus online and from the first moment I spoke to them to the day i took delivery of my car they have been absolutely amazing! I spoke to a man in customer services who found the perfect car for me and make sure the options that I picked for my vehicle were spot on. Not only was he helpful but he spoke to me like a human being! Once the car had been found (extremely)… Read Full Review

Creditplus..'s Response to 453503269's Review

Written on: 24/07/2015

Hi there,

Thank you for writing such a positive and in-depth review of Creditplus! It's great to hear we've done a good job and helped our customers find a car they love.

We recognise that making such a large purchase remotely can be a difficult and stressful time for consumers, and we try our best to make sure our customers have a great and stress-free experience as possible.

It's fantastic to know that you'd recommend us to your friends - just remember that for every friend or family member who completes a deal with us will bag you £50 worth of high-street vouchers!

Wishing you and your Megane all the best,

Tom, Customer Satisfaction Team

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★★★★★

“Fantastic service”

Written on: 10/07/2015 by Gidders (1 review written)

Fantastic service from the start to receiving our car, all the staff were very helpful in all departments making the process easy and straightforward… Read Full Review

Creditplus..'s Response to Gidders's Review

Written on: 24/07/2015

Thank you for giving Creditplus such a fantastic review. We are happy to hear all feedback from customers, but especially when someone is so happy with the work we’ve done.

Making the car finance process as easy and straightforward as possible is one of our priorities, so we are very happy you found this to be the case. Our staff in all our departments are trained to the highest standard to ensure that customers are provided with the highest standard of service.

Thank you again for choosing Creditplus to Find, Fund and Deliver your new car. We hope you enjoy it!

James, Customer Satisfaction Team

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★★★★★

“Fast, Efficient, Friendly”

Written on: 04/07/2015 by awpersonal (1 review written)

The whole process was painless, I had credit issues in the past and still, unbelievably Creditplus managed to secure finance for me. This will go a long way to repair my credit file and also give me the car I need to survive going forward. I liked the convenience of it all, did everything on line and a few calls. Thanks to everyone at Creditplus… Read Full Review

Creditplus..'s Response to awpersonal's Review

Written on: 24/07/2015

Hi There,

Firstly, thank you for coming and leaving us a review, we appreciate that people don’t have a lot of spare time these days so it means a lot when our customers come and say nice things about us!

I’m so glad to hear you enjoyed your experience with us, customer service is something we really pride ourselves on so it’s always nice to hear that we are doing it right. We will always try and help our customers, even if they don’t think they will be able to get finance, we can often help out. Our customer advisors do spend a long time training to the highest level and they are always on the look out to find the best deal for our customers so it’s great to hear we could help you out with your situation.

If you did enjoy your experience with us enough to recommend us, you might like to take a look at our recommend-a-friend scheme. We reward the customers that help spread the word about Creditplus, £50 worth of high street vouchers for every person that takes out a finance deal through your recommendation. All the information you need can be found in the existing customer section of the help and advice centre on our website.

We hope you enjoy your new vehicle and thank you for choosing Creditplus.
Luke, Customer Satisfaction Team

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★★★★★

“Great service with a quick response”

Written on: 04/07/2015 by rae150576 (1 review written)

From my application to the transfer of funds was within 5 days and all along the way Cedit Plus was in contact supporting my application along the way. There was nothing hidden and the open and honest approach was quite refreshing… Read Full Review

Creditplus..'s Response to rae150576's Review

Written on: 24/07/2015

Hi there,

Thank you for taking the time to write us such a kind review.

At Creditplus we understand that sometimes you just can’t wait to receive your new car so ensure that we keep the process as quick and efficient as possible. We also understand the importance of excellent communication and work hard to keep our customers informed throughout the process. We also have an ethical lending policy which focuses around always putting the customers wellbeing as our top priority so it’s great that you found our service to be open and honest.

If you would like to recommend friends or family to us, we run a scheme where you will receive £50 worth of high street vouchers after the person you have recommended completes their deal. Just log into your customer area or contact your customer advisor for more information.

Also, please feel free to share any photographs you have with you and your new car with us on our social media channels, we love to see them!

Thanks again and we hope you enjoy your new car.

Rosie, customer satisfaction team

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★★★★★

“The reviews on here says it all!”

Written on: 02/07/2015 by JoeyL92 (1 review written)

Absolutely outstanding customer service from start to finish. Applied for the loan and got a car sorted in less than a week! Thanks to Scott Hansford who was very helpful and very quick to reply to my emails. I would recommend these guys to anyone. Thank you Credit Plus for the car and the brilliant service!… Read Full Review

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★☆☆☆☆

“Seen there rate advertised at a fantastic rate on...”

Written on: 28/06/2015

Seen there rate advertised at a fantastic rate on money supermarket. Made an application only to find out that the rate is only available if I buy one of their cars...... I'd already seen the car I wanted but I was told they couldn't help me and to make matters worse my advisor was as much use as a chocolate fire guard, just didn't seem interested in helping me probably because I wasn't buying one of his overpriced cars, avoid this company like the plague… Read Full Review

Creditplus..'s Comment

Written on: 03/07/2015

Hi there,

I'd like to thank you for leaving a review. Rest assured that we take all feedback seriously.

We make great effort to ensure all of our rates are advertised correctly and clearly, and though I don't know exactly what you saw, our headline rate with that particular partner is always displayed with the stipulation that it's only available with car-supply deals from us, which is not necessary with some other rates. We are always looking to make our customer journey clearer, and will take your feedback into consideration if more can be done.

We are very proud of our history providing consistently great service, and I apologise for if you feel your experience with Creditplus was less than satisfactory. If you would like to talk to us further to discuss this case, please don't hesitate to email or call us using the details on our Contact page on our website.

Thanks,

Tom W, Customer Satisfaction Team

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★★★★★

“Great service lovely people”

Written on: 26/06/2015 by Yates225 (1 review written)

just bought my car with Credit plus,, couldn't of been quicker, nicer and a better price.. thank you all so much… Read Full Review

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★★★★★

“Fantastic service. Helpful and professional. ”

Written on: 21/06/2015

Wonderful service. Easy and straightforward. Helpful advice and guidance at every stage of the process. I would definitely recommend… Read Full Review

Creditplus..'s Comment

Written on: 23/06/2015

Thank you for the five star review!

Here at Creditplus, we put a great deal of time and effort into providing the best possible service to our customers, so we are truly delighted you found this to be the case.

Car finance can be a long and complicated process, if not handled correctly. Creditplus have created our own armchair service, where we do all the hard work for our customers, making the process, as you said, “easy and straightforward”. We’re pleased you found your time with Creditplus to be to your standards.

When you recommend us to a friend, remember you can earn £50 of high street vouchers for every friend who completes a deal with us. Just use the referral code in your customer area.

Thanks again for choosing Creditplus.

James, Customer Satisfaction Team

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★★★★★

“Excellent overall service ”

Written on: 21/06/2015 by Amy289 (1 review written)

Great communication and support throughout the whole process. Excellent turnaround for Loan and purchase support. Thank you… Read Full Review

Creditplus..'s Comment

Written on: 23/06/2015

Hi there,

Thank you for leaving us a review, we love hearing back from our customers and it’s nice to know we did a good job.

We like to think we provide our customers with the level of service that they deserve and make the whole process as easy and stress free as possible.

Our payouts department work extremely hard to get every deal turned around as fast as possible so I’m very happy to hear we were able to help you out so quickly!

Our customer advisors spend a long time training to provide the best service and receiving great reviews makes it all worth while.

Thank you and we hope you enjoy your new car!
Luke, Customer Satisfaction Team

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★★★★★

“Sorted with ease.”

Written on: 21/06/2015 by Jilliane252 (1 review written)

Scott dealt with my purchase and explained everything along the way and what needed to be done Everything went to plan which is how it should be… Read Full Review

Creditplus..'s Comment

Written on: 23/06/2015

Hi there,

Thank you for taking the time to write us a review.

We will sure to pass on the message to Scott who we are sure will be pleased to hear your kind words. We believe that excellent communication is of the upmost importance so we always ensure that we keep our customers updated at every step of the journey.

If you would like to recommend a friend to us we run a scheme where you will receive £50 worth of high street vouchers once the person you have recommended completes their deal. Just log into your customer area or contact your advisor for more information.
Also, please feel free to share any photographs you have of you and your car with us on our social media channels, we love to see them!

Thanks again and we hope you enjoy your new car!

Rosie, customer satisfaction team

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★★★★★

“Fantastic!!!!”

Written on: 20/06/2015 by clarkie29 (1 review written)

Well what can i say from the first phone call to the last one Credit plus have been fantastic, helpful friendly staff that will go that extra mile, whilst working in a very very busy environment you never feel like anything is a problem. keep doing the good work, & thanks to the person who dealt with my finance… Read Full Review

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