Creditplus Reviews - www.creditplus.co.uk

★★★★★
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Latest Reviews

★★★★★

“This is the second time I have had a car through you &...”

Written on: 11/07/2014

This is the second time I have had a car through you & both times I have spoken to staff that are so welcoming, cheerful & definately happy to help. The process is easy & straightforward with no hassle. Highly recommend you & your service. I was always kept informed on what was happening & treated respectfully… Read Full Review

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★★★★★

“Very helpful”

Written on: 11/07/2014 by Kieranm1950 (1 review written)

Although I didn't proceed to a full purchase with them due to a change in financial circumstances, my agent Zak was very helpful and patient whilst I explored a number of options trying to find the best car for my budget. He answered all calls promptly and came up with a number of good suggestions. … Read Full Review

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★★★★★

“Good Company to deal with very efficient and helpful”

Written on: 11/07/2014 by Crowley245 (1 review written)

From start to finish the [people I dealt with at Credit Plus have been very professional honest and helpful. I would certainly recommend them… Read Full Review

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★★★★★

“Best customer service "ever" :) ”

Written on: 10/07/2014 by Emilyx355 (1 review written)

Very polite and helpful a pleasure to talk to. I will definitely recommend Creditplus Bloody Brilliant service. :) Everything was explained so it could be understood, nothing was rushed and i was treated like an individual. I think customer service is very important in business and this is the best service i have ever received while buying any product on hp. From the first phone call to the confirmation of my purchase everyone has been brilliant. I wish i had know about Creditplus years… Read Full Review

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★★★★☆

“A Well run service but beware the extras”

Written on: 09/07/2014 by RaphaelOgden (1 review written)

I needed to find finance for a car quickly, Creditplus found a good eal and executed quickly, however be aware that this industry has now fallen foul of the extras, extra insurances warranties etc. It has the feeling of another misspelling in the making, but they all do it and if you want the money… Read Full Review

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★★★★★

“ A Very Pleasant Intermediary Service”

Written on: 08/07/2014 by MrMikeyDG (1 review written)

The world of car finance can be a bit of a mystery to a rookie such as myself and after going to a dealer and being pre approved for finance at an incredibly high rate I decided to see if I could find something better online. I found two websites I liked the look of and put in my details and then waited to hear back. I was then contacted by a very nice chap called James Alvin. I talked through the finance offers I had already received and he let me know immediately I was being taken to the… Read Full Review

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★★★★★

“Best customer service”

Written on: 07/07/2014 by RossMcF (1 review written)

After the dealer I was buying my car from was unable to source suitable finance,I contacted Credit Plus. From start to finish I dealt with one person who helped me compare all the available options and find the offering which best suited my needs. Throughout the process my agent/representative regularly touched base with me to let me know how things were progressing. Credit Plus were a pleasure to deal with and I would definitely recommend them, In particular I'd also recommend asking for your… Read Full Review

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★★★★★

“superb experience”

Written on: 05/07/2014 by guards4400 (1 review written)

from start to finish creditplus was great they explained everything contacted dealer and made everything simple and stress free if your looking for car finance credit plus is place to go from my experience from initial phonecall to pickup of keys was less than a week… Read Full Review

Creditplus..'s Response to guards4400's Review

Written on: 07/07/2014

Hi,

Thank you for the fantastic review. I'm glad you've had a great experience with us, and that we managed to turn around your finance and got you in your new car so quickly! We'd love to stay in contact with you, so please don't hesitate to let us know if you have any questions or concerns regarding your car or finance terms.

Wishing you a great time in the new car!

Tom, Customer Satisfaction Team

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★★★★★

“Fantastic”

Written on: 05/07/2014 by GlitterfairyII (1 review written)

Fantastic service, the customer advisor I had went out of his way to ensure I got my finance as quickly as possible. Between working long shifts and not being able to get to a PC to scan and send documents back, and his hard work, we managed to get there, and managed to get me on a brilliant deal I never thought I would be able to get. I liked the professional manner of my advisor, contacting me all the time ensuring everything was dealt with as quickly as possible. I don't think there is… Read Full Review

Creditplus..'s Response to GlitterfairyII's Review

Written on: 07/07/2014

Hi,

Thank you for leaving us this review! It's always fantastic to know that our customer advisors are doing all they can to put our customers at ease and managed to get you a great deal.

Please stay in contact and let us know how you're doing with your new car - If you ever take a photo of it, please share it with us on Facebook. You can find our page by typing "Creditplus Car Finance" into the Facebook search.

All the best,

Tom, Customer Satisfaction Team

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★★★★★

“Highly recommended, extremely quick and pain-free...”

Written on: 04/07/2014 by PMC7 (1 review written)

I applied for finance via CreditPlus as my current finance was almost up and I fancied chancing my luck. I wasn't even sure I was going for a new car but knew the option would have been nice. That was around midnight and I received a phone call from Ollie (Oliver Roberts) the next morning to tell me Barclay's had accepted me - surprising to say the least as the interest rates were brilliant and I have a default from a few years ago on my credit file! I can genuinely say Ollie was a pleasure… Read Full Review

Creditplus..'s Response to PMC7's Review

Written on: 07/07/2014

Hi,

Thank you so much for leaving such an in-depth and positive review. Your comments have been passed on to your customer advisor and are greatly appreciated by all of us at Creditplus as they show we're doing things the right way. It's also fantastic that you were able to get your warranty and tax from SEAT to make the deal that much better!

I hope that you've now received your car and are enjoying it. Please stay in touch and send us a picture of the car sometime. If you're on Facebook, all you need to do is search for "Creditplus Car Finance" on the search bar and you'll find us. Alternatively, contact us with the details on our website.

If you have any further questions about your car, the finance or anything else you feel we'd be able to help you with, please let us know.

Kind regards,

Tom, Customer Satisfaction Team

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★★★★★

“Fair, Friendly and quick”

Written on: 04/07/2014 by Laurob (1 review written)

I contacted Creditplus by finding it via Google search. I was contacted by a very courteous agent who immediately made the whole operation about buying a car much more simple. My emails/questions were answered immediately - and after realising that there is a Freephone number, was able to call and ask for my agent and if he wasn't available, called me straight back. The whole event was done and dusted well within a week. My credit history is not the best, but was more than happy with the rate I… Read Full Review

Creditplus..'s Response to Laurob's Review

Written on: 07/07/2014

Hi,

Thank you for taking the time to leave this great review! At Creditplus we always consider all different credit circumstances, and even cater to customers with adverse credit as you have mentioned in your review. I'm glad we were able to help you find a great deal and our customer advisor was helpful and professional.

If you would like further advice with issues surrounding a bad credit history, please take a look at the help section of our website where we have a section on the most frequently asked questions regarding credit files.

Please don't hesitate to stay in contact with us and let us know what you've been doing with your new car!

Thanks again,

Tom, Customer Satisfaction Team

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★★★★★

“Car on Finance ”

Written on: 04/07/2014 by Gunston93 (1 review written)

I have had a very present experience using credit plus to buy my new car. They have been extremely helpful and sorted everything out for me, which made it stress free and enjoyable. I would recommend them to anyone… Read Full Review

Creditplus..'s Response to Gunston93's Review

Written on: 07/07/2014

Hi,

Thanks for letting us know how you got on with Creditplus. We try and assist each customer through their finance process in the most helpful way possible, and hopefully that came through for your own experience. Please don't forget that if you recommend us to somebody, we have a "refer a friend" scheme which you can see on your customer area of the website.

Thanks again, and we hope to hear from you soon.

Tom, Customer Satisfaction Team

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★★★☆☆

“Quick but pushy”

Written on: 02/07/2014 by Jackie1234567 (1 review written)

Service delivery time was good, but when the first car fell through (due to a dealership problem), I felt like the Customer Adviser was attempting to twist my hand towards another car and was almost bullying. Can't fault quick responses but did feel that customer service in terms of attitude needed some work as had we not needed the car quickly I would have gone elsewhere due to staff member's attitude. Would advise anyone using this company to stick to your guns. I did think the service of… Read Full Review

Creditplus..'s Response to Jackie1234567's Review

Written on: 07/07/2014

Hi,

Thank you for taking the time to write this review. I am sorry you feel like you didn't have a great experience with Creditplus, and your thoughts and concerns have been passed on to the relevant team members in order to help make our service better. We pride ourselves on a great, quick, efficient and friendly service, but we always have room to improve and your review has helped us identify these weak points.

Thanks to customer feedback such as this, we will be making further changes to the customer centre and our website home page to make it clearer that even though Creditplus are happy to source a vehicle for you, this doesn't have to be the case and you have complete freedom to get a car from any reputable UK dealership and still get finance from Creditplus.

If you would like to discuss this any further or to talk to anybody regarding your concerns, we would be happy to help. Please contact us using the details on our website. I hope you are enjoying your new car and that you will consider using Creditplus again in the future!

Tom, Customer Satisfaction Team

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★★★★☆

“Quick to find a car”

Written on: 02/07/2014 by JMRagri (1 review written)

Overall pleased with service received. The sales agent was very quick at finding us the car we were looking for and made regular follow up calls until we had made a decision. The original paperwork/docs did have a couple of mistakes - wrong agreed mileage and transmission of the car but this was amended swiftly after we'd discussed it… Read Full Review

Creditplus..'s Response to JMRagri's Review

Written on: 03/07/2014

Hi,

Thank you for writing us a review. I'm very pleased to hear that you have had a good experience with Creditplus and your customer adviser was able to keep you updated regularly. Unfortunately typos and small mistakes have been known to happen, but we try our hardest to ensure these instances are kept to a minimum, and hopefully this hasn't sullied your trust in the company.

We would love to hear more from you - if you're on Facebook, just search for Creditplus Car Finance or follow us on Twitter with the username Creditplus_UK and we look forward to hearing more about your experiences with your new car!

Thanks again,
Tom, Customer Satisfaction Team

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★★★★☆

“Very efficient”

Written on: 02/07/2014 by zeMacDonald419 (1 review written)

Great efficient service thank you… Read Full Review

Creditplus..'s Comment

Written on: 04/07/2014

Hi,

We are extremely happy that you've had a great service from Creditplus. We try hard to make sure our sales advisors deal with each case in a quick and efficient way, to get our amazing customers on the road as soon as possible in their nice new cars!

Thank you for writing this review, and please don't hesitate to stay in contact. Use the contact details on our contact page, like us on Facebook (search for Creditplus Car Finance) or follow us on Twitter. We look forward to hearing from you!

Tom, Customer Satisfaction Team

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★★★★★

“Buying a car even with bad credit rating.”

Written on: 01/07/2014 by deputydog69 (1 review written)

I recently contacted Creditplus after problems getting finance for a new car. My advisor sorted everything out for me from start to finish and did an excellent job for me and I am now driving the car I always wanted. Many thanks and I would certainly recommend you to anyone in the future. Once again thanks very much especially to my advisor… Read Full Review

Creditplus..'s Response to deputydog69's Review

Written on: 01/07/2014

Hi deputydog69,

Thank you for taking the time to write us a great review! We do everything we can to ensure that customers with all credit backgrounds have a great chance to get the finance they need, and it would appear we managed it well with your case!

Please don't hesitate to get back in touch if you need any help, or even just to show us a picture of yourself with your new car. We'd love to hear from you!

Just search for Creditplus Car Finance on Facebook, or contact us through the details on our contact page.

Thanks again, and I hope you enjoy your vehicle for years to come!

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★★★★★

“a memorable experience”

Written on: 27/06/2014 by alcapone451 (1 review written)

I am trying to be objective, i can think of many positives.. professional salesman who actually understood what i was looking for, finance arranged quickly in spite of a below par credit history, seamless transition to the logistics team who even answered the phone to me at 5.25pm on friday.. picked up from the railway station when i collected the car and supplied with coffee on arrival.. an inspection of the car and test drive with advice on controls and instruments.. even waved off from the… Read Full Review

Creditplus's Response to alcapone451's Review

Written on: 30/06/2014

Hi alcapone451,

Thank you for taking the time to write such a detailed and positive review of your experience with Creditplus.

I am glad to hear that you found the experience similar to winning the lottery! We constantly work hard to both tweak and improve our customer service so that our customers only receive a standard of service that we feel they deserve.

I am pleased to hear that you were taken out for a test drive and shown the different controls and instruments on the vehicle – Having just purchased a new car myself I know how daunting this can be!

We hope that you enjoy driving around in your vehicle, and look forward to assisting you finance your daughters car in the near future.

Thank you for choosing Creditplus as your preferred car finance provider.


Louise, Customer Satisfaction Team

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★★★★★

“Truly oustanding service”

Written on: 27/06/2014 by Fournier195 (1 review written)

Right from my first e-mail enquiry, I was treated with respect, not having the best credit history most companies don't want to know, but Creditplus were superb to deal with. many thanks go to my advisor whose advice helped me through every step. Even though the first deal fell through he came soon with a new one which I was very happy to accept. I won't hesitate to recommend Creditplus to my family and friends in the future, I have now got a new car. Thanks once again Creditplus… Read Full Review

Creditplus..'s Comment

Written on: 27/06/2014

Hi Fournier195,

Thank you so much for your fantastic review. We pride ourselves on providing industry-leading customer service, and love hearing about great experiences dealing with our staff.

If you have any remaining questions about your car finance, please don't hesitate to get in contact with us, or take a look at the help section of our website where we answer the most commonly asked questions!

Thank you again,

Tom, Customer Satisfaction Team

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★☆☆☆☆

“Avoid, Avoid, Avoid!! ”

Written on: 24/06/2014 by 1945Gilliam (1 review written)

AT FIRST GLANCE THIS COMPANY SEEMS BRILLIANT, THE STAFF ARE FRIENDLY AND THE SERVICE SEEMS TOO GOOD TO BE TRUE, WHICH IN MY EXPERIENCE IT CERTAINLY IS. CREDIT PLUS DELIBERATELY MISLEAD ON THEIR WEBSITE. THEY ENCOURAGE YOU TO SEARCH FOR A VEHICLE AND ADD IT TO YOUR HOT LIST, OR APPLY FOR FINANCE ON A VEHICLE YOU HAVE FOUND, IN FACT THIS IS JUST A PORTAL FOR DEALERS, THE VEHICLES THEY ADVERTISE ARE NOT FOR SALE THROUGH CREDIT PLUS, ONLY DIRECTLY THROUGH THE DEALERS OF WHICH NO CONTACT INFORMATION… Read Full Review

Creditplus..'s Comment

Written on: 30/06/2014

Hi 1945Gilliam,

First of all, I'd like to thank you for taking the time to write this review. I'm also very sorry that you feel you didn't have a first-class service with Creditplus, and we would like to know about your experience with us and where we could improve.

Please could you supply us with the following information to and I will gladly forward it onto the relevant team member to discuss it with you:

- Please let us know your customer number
- The name the application was made under
- Any more information you might have, such as dates and times of contact, your sales advisor and if you spoke with anybody else at the company, so we can make sure your review is dealt with as quickly as possible.

We hope we can work to restore your trust in Creditplus, and look forward to hearing from you.

Kind regards,

Tom W, Customer Satisfaction Team

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★★★★★

“Excellent service”

Written on: 23/06/2014 by Lynnwood54 (1 review written)

Excellent service, explained without the normal financial jargon… Read Full Review

Creditplus's Response to Lynnwood54's Review

Written on: 27/06/2014

Hi Lynnwood54,

Thank you for taking the time to submit a review.

I am glad to hear that you had a pleasant experience with Creditplus and that your customer advisor was able to fully explain the process to you without any finance jargon!

On behalf of Creditplus we hope that you enjoy your new vehicle and look forward to assisting you again in near future.

Thank you for choosing Creditplus.


Louise, Customer Satisfaction Team

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