Boomerang Rentals Reviews - www.boomerangrentals.co.uk

Click here if this is your business
★★★☆☆
2.6 / 5
44% of users recommend this
Click here if this is your business
  • Game Availability

  • Condition of Game

  • Value For Money

? Ask our helpful community of experts about this product or company
Boomerang Rentals www.boomerangrentals.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“conning company”

Written on: 20/06/2014

ordered a game mlb14 company said 5-10 days not received three weeks later company still advertising game for sale but when i spoke to company they said we have not got the game and can not get it so why advertise and sell a game you cannot get liars… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Boomerangrentalsadmin's Comment

Written on: 14/08/2014

Dear Sir/Madam,

We had this title on our website for pre-order, it was then pulled from a UK release. We deleted it from our website but a third party was still linking to the page.

Have you been given a refund?

The Boomerang Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Clueless company with unhelpful staff!!”

Written on: 16/06/2014 by 409Coffey (1 review written)

We started an account with Boomerang in April 2014, picked a couple of games that we wanted for our trial, none of them arrived. 2 weeks later, we phoned up, advised the company of the situation and they were apologetic. They told us that they would restart our trial, send out a test game to ensure we were getting everything and a lost games form. Another 2 weeks pass, no lost game form, the test game arrives (finally) and a monthly subscription is missing from my account... Called up, I was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Boomerangrentalsadmin's Comment

Written on: 14/08/2014

Hi 409Coffey,

Sorry to hear that your games were lost in the post and it took so long to sort out. Have you received the two lost game forms from us and is the account fully closed now?

The Boomerang Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Start a free trial but can't rent any titles until you...”

Written on: 23/03/2014 by Braggfn445 (1 review written)

BRING BACK LOVE FILM!!!!! I have never entered I to a free trial to only be able to browse the site. A free trail is a chance to show your customer what you have to offer not to try lure them into paying money on the trail. I should have listened to the warnings of other unhappy free trailers. What a joke… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Boomerangrentalsadmin's Comment

Written on: 03/04/2014

We now offer a free trial for PS4 and XBox One games, although, new releases are reserved for paying customers.

We have done this to ensure paying customers get the best service possible for newer releases.

Thank you.

The Boomerang Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Squak0123's Comment

Written on: 19/10/2014

it wont let me rent shadow of mordor?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Great.... until something goes missing in the post!”

Written on: 21/02/2014

Where to start? Good service over 3 months and then the inevitable gone missing in the post event. Duly waited the 7 days suggested by the site and then phone Customer Support. After a 30 minute battle with Marc it turns out they want to force me onto a 6 month pre paid agreement in order to register the games as lost and start sending me games again.... this is after suggesting that I find some "cheap" second hand copies to send in as replacements! Can you believe the gaul of a company who… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Absolutely appauled”

Written on: 17/02/2014 by shanebobby (1 review written)

After signing up to the free trial, I was faced with returning the game, due to delivery times being delayed at the time I posted it back it wasn't returned in time. So I added my bank card details to pay for another months subscription, even though I no longer wanted to continue using the service. After my game was returned, I tried to cancel my account. Being told I had an outstanding payment, which was incorrect. In the past 3 months I have made multiple phone calls, sent various e-mails… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Dont just Dont ”

Written on: 12/02/2014

Got one game and then then next one went missing in the post. they have then not replied to any emails or phone calls. they want us to send back the games recorded delivery so that nearly £5 a disk. They keep taking the money out of my account. On the phone to bank now to stop all the payments… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Appalling customer service and a rip off”

Written on: 06/01/2014 by ChrisWatkins (1 review written)

Signed up, paid £10.99, waited 2 weeks and still no game posted. Added some ANCIENT games to my rental list and was finally posted a title from 2011 3 weeks into the first month of my subscription. Decided to cancel so put in a cancellation request and was informed that I would need to return my disk by the 3rd January to avoid being charged another month. I returned the game by Special Delivery and got an email from them on the 2nd January saying they had indeed received it. Then they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Terrible service, ripped off”

Written on: 29/12/2013 by paul25782 (1 review written)

I signed up with boomerang on a trial only to be told I could not get games unless my account was live. I went live on 8th December and still no games sent. I decided to add older titles and after more wait a game was finally sent (a game 2 years old) I sent the game back on 17th December and it is still today (29th decemver) showing on my rental list. I have emailed Boomerang twice with no reply. I want to cancel my service but feel they will say I have to pay for the disk what they have not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Absolutely Awful Service”

Written on: 14/12/2013

Joined on 08th December 2013 its now the 14th December and still not one of my games dispatched even though i have 5 on my list and 1 has been shpwing green icon for 4 days meaning despatch time 0-3 days absolute joke And to top it off i was billed twice for priority package shamefull company AVOID… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Going downhill...fast”

Written on: 13/12/2013 by mannymann (1 review written)

I have been renting games from Boomerang for almost 3 years. Over the last year the standard of service has became worse as each month goes by. As far as I am aware they are the only rental company still trading and they are now trying to milk money out of as many fools as they can. You need to be on the top 2 packages to rent XB1 and PS4 games. As a long serving user I got the option to upgrade to this as a reduced cost but this is not good enough to rent a PS4 game (same package only at a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Time to split”

Written on: 12/12/2013

After a good free trial earlier in the year i left lovefilm to join these and had a few good months up till October then it went completely downhill from ridiculous postage time to send titles back(7-10 days)compared to their 1-2 days to send out to you to waiting days for a title etc. my most recent problem was i sent back pirate warriors 2 and switched my service to top choice only to get ac black flag which was at long availability +6days they received it and i started to waited patiently to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Do not waste your money”

Written on: 09/12/2013 by Shell189 (1 review written)

I signed up because it said rent new games with a priority service. Signed up for a free trial, to be told these games are not available on a free trial so I would have to pay. I paid, put my games on my list, game turn around time: LONG. One week later I look game turn around time: SHORT. Another week later they are back to LONG. Without sending a single game to me. They are only interested in getting your money. Now I've paid for nothing as I know I will not be getting these games any time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Dont waste your time !!!”

Written on: 08/12/2013

So i just set up a profile on a FREE TRIAL ! What free trial, i couldnt add any games to my list so i deleted the profile after realising this and they charged me. Absolute joke of a company !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Bad service and no communication from boomerang”

Written on: 07/12/2013 by Buttedj (1 review written)

Was with them for 3 months at first was on the value package 1 disc at a time sent the disc back and had t o wait a week and half to get a new one returned was advised if I wanted a quicker turn around should upgrade to unlimited one so I agreed to. This time a new disc was returned after 5 days wait so still not the return post they boast about. Then when the next gen consoles arrived tried to add games for Xbox one and PS4 to list but just kept getting a message on screen saying I need an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Terrible customer service (or complete lack of)”

Written on: 07/12/2013

After trying out a free trial and never receiving the requested game, I thought it would be a simple matter that could be dealt with by customer service. However, two months on, I am tied into a paying membership plan (that I cannot cancel because the game is showing as dispatched) and customer service are simply not responding. I've essentially spent around £20 (so far) on nothing. I've never dealt with such a shoddy company and will be cancelling as soon as I am able to. Probably a great… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“They just can't cut it anymore”

Written on: 27/11/2013 by ImBoredofwaiting (1 review written)

I have been a customer for over 2 years, and would have happily recommended them a while back, but in the last 6 months I have waited over a month or more for a games to arrive. I wasn't concerned as they offered a deal where if you wait you earn points, these can be used towards a free month subscription. Great right? Sadly not, after not receiving these points I contacted them and was informed that If you have over a month worthy of points the system will not allow allocation, because I had a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“AVOID AVOID AVOID COMPLETE SHAMBLES!!!”

Written on: 25/11/2013 by BOOMERANGISSHITE (1 review written)

SIGNED UP FOR FREE TRIAL, OH HANG ON THERE ISNT A FREE TRIAL!! WANTED TO RENT XBOX ONE GAMES IT TOOK PAYMENT TWICE! I GO TO SELECT GAMES FOR RENTAL AND SAYS MY ACCOUNT NOT LIVE?? BEWARE BEWARE EVERY TIME YOU TRY TO SET ACCOUNT LIVE IT TAKES PAYMENT FROM BANK.. ROBBING SWINES!!! UP ME MONEY AS WELL AS MANY OTHERS WHOM I HAVE READ REVIEWS REGARDING THIS SHAM.. FALSE ADVERTISING AT ITS FINEST.. MY OPINION IS TO SAVE YOUR CASH AND PURCHASE THE GAMES… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Liviu2204's Response to BOOMERANGISSHITE's Review

Written on: 15/01/2014

did you get you money back and how im in the same situation ....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Terrible”

Written on: 24/11/2013

Absolutely terrible customer service, not even making it possible to have any direct contact with them. How they operate as a business astounds me, 5 working day responses. When your paying for a monthly subscription and not receiving anything you have payed for. False advertisement and a terrible service. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“no customer service.”

Written on: 30/10/2013

would not advise anyone to use this rental service or any rental service as they are all crap,joined on the 13.99 a month package,you wait ages over 8 days at least for a game to get sent out,when using phone number to contact them it goes to an answering machine,keep your money and just save up for games… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Useless, no games sent out in 3 week extended trial.”

Written on: 25/10/2013 by OwenClark (5 reviews written)

I recieved nothing from them after 2 weeks so they apologised and extended my trial by another week. They still failed to send me even 1 game though so it was all rather pointless. I had at least 6 games on my list the whole time. It seems they just don't have enough games and the turnaround is very slow. Advterising any game released in the last 6 months as "0-3" days wait is rather ludicirous when they can't get them out in over 20 days! Like a lot of people I am looking for a good rental… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview