Boomerang Rentals Reviews - www.boomerangrentals.co.uk

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Latest Reviews

★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“conning company”

Written on: 20/06/2014

ordered a game mlb14 company said 5-10 days not received three weeks later company still advertising game for sale but when i spoke to company they said we have not got the game and can not get it so why advertise and sell a game you cannot get liars… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Clueless company with unhelpful staff!!”

Written on: 16/06/2014 by 409Coffey (1 review written)

We started an account with Boomerang in April 2014, picked a couple of games that we wanted for our trial, none of them arrived. 2 weeks later, we phoned up, advised the company of the situation and they were apologetic. They told us that they would restart our trial, send out a test game to ensure we were getting everything and a lost games form. Another 2 weeks pass, no lost game form, the test game arrives (finally) and a monthly subscription is missing from my account... Called up, I was… Read Full Review

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★★★★★
Boomerang Rentals www.boomerangrentals.co.uk

“Great and fast service!”

Written on: 11/06/2014 by Azurex (1 review written)

I was not to sure about joining this rental service because of some reviews but I wanted to try the trial because there was nothing to lose and it was a fantastic choice! I chose the lowest package 'Value 1' and rented a game and I received it in 2 days! They sent the next game the day after they got it! I am really glad i joined them. I recommend this service to anyone in the UK who is looking for a cheap and fast rental service. I am thinking of upgrading to unlimited so that I can get… Read Full Review

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★★★★★
Boomerang Rentals www.boomerangrentals.co.uk

“Great”

Written on: 10/06/2014 by Fitch392 (1 review written)

After reading a lot of bad reviews about them I wasn't to sure to sign up with them but then I just decided to give it ago and I have been with them for bout 3 months now and I haven't had a problem at all, the games have been dispatched as soon as they have it. So I rate them a 5/5 and I would recommend people to use it as it's great service and great value for money… Read Full Review

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★★★☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Ok rental service, but searching for an alternative”

Written on: 03/06/2014 by Gamer_Man84 (1 review written)

As much of these reviews and forums chats about UK game rental go, everyone has been at a loss since lovefilm and blockbusters stopped games rental. I like many other found Boomerang Rentals to be an alternative to these major leading game rental providers. I think my mistake was hoping they would live up to the previous companies set expectations. The free trial and range of new release games was ok, dispatch time was ok, at times longer than I had wanted (5+ days on a bad week) for a… Read Full Review

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★★☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Very disappointing”

Written on: 09/04/2014 by TommyT456 (1 review written)

I play games for a living (won't bore you with the details of how that works) and as a result I need access to a lot of games. I buy a lot of them but I am always needing second copies for multiplayer purposes as well games I don't currently own for whatever reason. Lovefilm game rentals had been working perfectly for a long time so I was gutted when they stopped that part of their service and I cancelled my entire membership in protest. The worst thing is that their decision to cancel was… Read Full Review

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Boomerangrentalsadmin's Response to TommyT456's Review

Written on: 11/04/2014

Hi,

Thank you for your comments.

Sorry about the issues you have had with our service.

We are getting new stock in all the time, especially New Generation releases and are also working towards a quicker response time within our customer service department.

If I could have your account name and user name I could look into these issues for you if they haven't been resolved already.

Thank you

The Boomerang Team

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★★★★★
Boomerang Rentals www.boomerangrentals.co.uk

“quick service, good value for money”

Written on: 02/04/2014 by mattyleeds (1 review written)

I have been using boomerang since the xbox one release day. After seeing many poor reviews I decided to just give them a go anyway and I have to say I am glad that I did! My first game took longer than anticipated to arrive so after one email to customer service I received a reply within 24 hours and also my first months fee back quickly followed by the dispatch of another game. I have rented 3 thus far and each time I have waited no more than 5 days from the point I put the game being… Read Full Review

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Boomerangrentalsadmin's Response to mattyleeds's Review

Written on: 03/04/2014

Thanks for your kind comments.

We have been working hard to bring our service back up to speed and we are now pretty much there.

Our aim now is to biuld on the service we provide and add new benefits for our customers throughout 2014.

Thank you.

The Boomerang Team

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Start a free trial but can't rent any titles until you...”

Written on: 23/03/2014 by Braggfn445 (1 review written)

BRING BACK LOVE FILM!!!!! I have never entered I to a free trial to only be able to browse the site. A free trail is a chance to show your customer what you have to offer not to try lure them into paying money on the trail. I should have listened to the warnings of other unhappy free trailers. What a joke… Read Full Review

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Boomerangrentalsadmin's Comment

Written on: 03/04/2014

We now offer a free trial for PS4 and XBox One games, although, new releases are reserved for paying customers.

We have done this to ensure paying customers get the best service possible for newer releases.

Thank you.

The Boomerang Team

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★★★☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Good, but needs to better.”

Written on: 03/03/2014

Now that all other competition has gone bust or stopped doing games, Boomerang and Games Frenzy are they only options left, and it seems like Boomerang suffer from too many customers. Their range and supply of games are pretty good and they send your next game out fast. The have a good range of membership types and options to get games faster or focus more on your top 5. Also if you pay for 6 months in advance its very cheap. The problem is when something goes wrong, their customer service… Read Full Review

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Buswonker's Comment

Written on: 28/04/2014

Since writing this I have received yet another damaged disk that the console fails to read within the first few minutes of playing the game. They seem to have a ridiculously large % of disks which are damaged.

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Great.... until something goes missing in the post!”

Written on: 21/02/2014

Where to start? Good service over 3 months and then the inevitable gone missing in the post event. Duly waited the 7 days suggested by the site and then phone Customer Support. After a 30 minute battle with Marc it turns out they want to force me onto a 6 month pre paid agreement in order to register the games as lost and start sending me games again.... this is after suggesting that I find some "cheap" second hand copies to send in as replacements! Can you believe the gaul of a company who… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Absolutely appauled”

Written on: 17/02/2014 by shanebobby (1 review written)

After signing up to the free trial, I was faced with returning the game, due to delivery times being delayed at the time I posted it back it wasn't returned in time. So I added my bank card details to pay for another months subscription, even though I no longer wanted to continue using the service. After my game was returned, I tried to cancel my account. Being told I had an outstanding payment, which was incorrect. In the past 3 months I have made multiple phone calls, sent various e-mails… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Dont just Dont ”

Written on: 12/02/2014

Got one game and then then next one went missing in the post. they have then not replied to any emails or phone calls. they want us to send back the games recorded delivery so that nearly £5 a disk. They keep taking the money out of my account. On the phone to bank now to stop all the payments… Read Full Review

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★★★★☆
Boomerang Rentals www.boomerangrentals.co.uk

“Good service, no complaints so far”

Written on: 09/01/2014

Following Lovefilms game rental service finishing last year, I moved to Blockbuster, who, very soon afterwards, also gave up the ghost Seeing as there is a shortage of game rental companies (why, I know not, seems like a great business model to persue), it was hard to find another with good reviews. I decided that Boomerang was the best of a bad bunch, and took my chances. So far, I have no complaints, Game turn around is fast, I get games from my list with ease. I think I am on my 5th game at… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Appalling customer service and a rip off”

Written on: 06/01/2014 by ChrisWatkins (1 review written)

Signed up, paid £10.99, waited 2 weeks and still no game posted. Added some ANCIENT games to my rental list and was finally posted a title from 2011 3 weeks into the first month of my subscription. Decided to cancel so put in a cancellation request and was informed that I would need to return my disk by the 3rd January to avoid being charged another month. I returned the game by Special Delivery and got an email from them on the 2nd January saying they had indeed received it. Then they… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Terrible service, ripped off”

Written on: 29/12/2013 by paul25782 (1 review written)

I signed up with boomerang on a trial only to be told I could not get games unless my account was live. I went live on 8th December and still no games sent. I decided to add older titles and after more wait a game was finally sent (a game 2 years old) I sent the game back on 17th December and it is still today (29th decemver) showing on my rental list. I have emailed Boomerang twice with no reply. I want to cancel my service but feel they will say I have to pay for the disk what they have not… Read Full Review

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★★★★★
Boomerang Rentals www.boomerangrentals.co.uk

“Amazing value”

Written on: 24/12/2013 by andy12 (1 review written)

When a new game costs £50 and you can pay £10.99 and rent a game and complete it I find this incredible vaule. Then you can rent another game. Works perfectly for me. If I say in 5 months complete 5 games I've spent £54.95 instead of £250. Games where I would play ll year e.g fifa or cod I buy but fun new games I use boomerang for. Highly recommeneded… Read Full Review

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Webstoker's Response to andy12's Review

Written on: 10/01/2014

I agree with your review if this was the case exellent but to many people including myself Boomerang is a site that must not I repeat not be used the phone number given for instance the number is not on multiple lines for customer service staff members to answer oh no its one persons phone mail box which as us current customers no is always full not letting you air your problem. Contact us they say and we'll get back to you in 48hours max now ive been waiting 6 days. I bought a 3 monthly pack for my xbox1 they've charged my card £43 yet still my account says not accepted. This is starting to smell and I and 2 of my friends who have also had no games through are getting very worried indeed. What can we do who we complain to please help if anyonecan just want to play a game like we used to with lovefilm and Tesco dvd game rental before they were the days. I feel something needs to be done please advise us anyone

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Absolutely Awful Service”

Written on: 14/12/2013

Joined on 08th December 2013 its now the 14th December and still not one of my games dispatched even though i have 5 on my list and 1 has been shpwing green icon for 4 days meaning despatch time 0-3 days absolute joke And to top it off i was billed twice for priority package shamefull company AVOID… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Going downhill...fast”

Written on: 13/12/2013 by mannymann (1 review written)

I have been renting games from Boomerang for almost 3 years. Over the last year the standard of service has became worse as each month goes by. As far as I am aware they are the only rental company still trading and they are now trying to milk money out of as many fools as they can. You need to be on the top 2 packages to rent XB1 and PS4 games. As a long serving user I got the option to upgrade to this as a reduced cost but this is not good enough to rent a PS4 game (same package only at a… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Time to split”

Written on: 12/12/2013

After a good free trial earlier in the year i left lovefilm to join these and had a few good months up till October then it went completely downhill from ridiculous postage time to send titles back(7-10 days)compared to their 1-2 days to send out to you to waiting days for a title etc. my most recent problem was i sent back pirate warriors 2 and switched my service to top choice only to get ac black flag which was at long availability +6days they received it and i started to waited patiently to… Read Full Review

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★★☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“More interested in new customers than keeping old happy!!”

Written on: 10/12/2013 by Markylad1 (1 review written)

I joined boomerang after being with lovefilms but they stopped doing rentals. At first I was really impressed, I received my games pretty quickly and without issue. Only thing at the time was disappointed with the different packages, like priority service, as I changed my package to these but noticed no difference in service so went back to the regular one. However things have recently began to turn sour with my experience with them. They have apparently had a huge influx of new customers… Read Full Review

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