Boomerang Rentals Reviews - www.boomerangrentals.co.uk

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Latest Reviews

★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“HORRIBLE!”

Written on: 21/12/2014 by 303Willis (1 review written)

The games 'Got Sent out' but I never received them. Its been about a month and when the free subscription ran out, they just charged me even though I had told them about the delivery issue and requested a cancellation. Refund policies are outrageous as well. They will only refund me when I fill out their lost form. They should be re funding for the bad experience in the first instance itself and compensating if not for the poooooor experience I have had with them. FYi, I do receive all my… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Terrible customer service, constant problems with them.”

Written on: 30/10/2014 by Javon360 (1 review written)

Been consistently battling with this company for a year. I have been with them since LOVEFILM withdrawn game rentals for their customers, I switched to Boomerang shortly after. The first few months were ok and had no problems with them. However, when a game goes missing in the post then Boomerang makes you wait 7 working days before they will accept the game as lost then they will insist on sending you a lost game form which you have to sign and return. You have to email Boomerang to contact… Read Full Review

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★★☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Website extremely slow ”

Written on: 25/10/2014 by ytMurdock229 (1 review written)

Been trying for an hour and so far have 1 game on my list,going to cancel subscription as i need quick and easy not frustrating and time consuming… Read Full Review

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★★★★★
Boomerang Rentals www.boomerangrentals.co.uk

“perfect service despite bad reviews”

Written on: 17/10/2014 by simoni9626 (1 review written)

Was a bit worried about using boomerang after reading reviews on h but i got an xbox one without any games so it seemed like a nobrainer with a free trial so i signed up put 3 games in my basket and the next day it had arrived, was well happy :) sent it back late yesterday got an email today sayin they had recieved it and my next game has been dispatched due to arive tomoro well happy :) all in all this site is great perfect communication. i dont understand the bad reviews on here DO NOT BE PUT… Read Full Review

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★★★★☆
Boomerang Rentals www.boomerangrentals.co.uk

“Good Service”

Written on: 12/08/2014 by Jsully4000 (1 review written)

I'm happy with my subscription, turn around times can be a little bit of an issue on newer games, but I dare say whereever you rent from you'll expereince the same. A few tweaks and Boom could be a top class service… Read Full Review

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Boomerangrentalsadmin's Response to Jsully4000's Review

Written on: 14/08/2014

Hi Jsully4000,

Thank you for your kind comments about our service. We hope you continue to enjoy renting from us.

The Boomerang Team

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“conning company”

Written on: 20/06/2014

ordered a game mlb14 company said 5-10 days not received three weeks later company still advertising game for sale but when i spoke to company they said we have not got the game and can not get it so why advertise and sell a game you cannot get liars… Read Full Review

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Boomerangrentalsadmin's Comment

Written on: 14/08/2014

Dear Sir/Madam,

We had this title on our website for pre-order, it was then pulled from a UK release. We deleted it from our website but a third party was still linking to the page.

Have you been given a refund?

The Boomerang Team

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Clueless company with unhelpful staff!!”

Written on: 16/06/2014 by 409Coffey (1 review written)

We started an account with Boomerang in April 2014, picked a couple of games that we wanted for our trial, none of them arrived. 2 weeks later, we phoned up, advised the company of the situation and they were apologetic. They told us that they would restart our trial, send out a test game to ensure we were getting everything and a lost games form. Another 2 weeks pass, no lost game form, the test game arrives (finally) and a monthly subscription is missing from my account... Called up, I was… Read Full Review

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Boomerangrentalsadmin's Comment

Written on: 14/08/2014

Hi 409Coffey,

Sorry to hear that your games were lost in the post and it took so long to sort out. Have you received the two lost game forms from us and is the account fully closed now?

The Boomerang Team

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★★★★★
Boomerang Rentals www.boomerangrentals.co.uk

“Great and fast service!”

Written on: 11/06/2014 by Azurex (1 review written)

I was not to sure about joining this rental service because of some reviews but I wanted to try the trial because there was nothing to lose and it was a fantastic choice! I chose the lowest package 'Value 1' and rented a game and I received it in 2 days! They sent the next game the day after they got it! I am really glad i joined them. I recommend this service to anyone in the UK who is looking for a cheap and fast rental service. I am thinking of upgrading to unlimited so that I can get… Read Full Review

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Boyred14's Response to Azurex's Review

Written on: 15/08/2014

Can U please tell me something can I keep every game that I rent for free or do I have to pay extra for it

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★★★★★
Boomerang Rentals www.boomerangrentals.co.uk

“Great”

Written on: 10/06/2014 by Fitch392 (1 review written)

After reading a lot of bad reviews about them I wasn't to sure to sign up with them but then I just decided to give it ago and I have been with them for bout 3 months now and I haven't had a problem at all, the games have been dispatched as soon as they have it. So I rate them a 5/5 and I would recommend people to use it as it's great service and great value for money… Read Full Review

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★★★☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Ok rental service, but searching for an alternative”

Written on: 03/06/2014 by Gamer_Man84 (1 review written)

As much of these reviews and forums chats about UK game rental go, everyone has been at a loss since lovefilm and blockbusters stopped games rental. I like many other found Boomerang Rentals to be an alternative to these major leading game rental providers. I think my mistake was hoping they would live up to the previous companies set expectations. The free trial and range of new release games was ok, dispatch time was ok, at times longer than I had wanted (5+ days on a bad week) for a… Read Full Review

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★★☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Very disappointing”

Written on: 09/04/2014 by TommyT456 (1 review written)

I play games for a living (won't bore you with the details of how that works) and as a result I need access to a lot of games. I buy a lot of them but I am always needing second copies for multiplayer purposes as well games I don't currently own for whatever reason. Lovefilm game rentals had been working perfectly for a long time so I was gutted when they stopped that part of their service and I cancelled my entire membership in protest. The worst thing is that their decision to cancel was… Read Full Review

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Boomerangrentalsadmin's Response to TommyT456's Review

Written on: 11/04/2014

Hi,

Thank you for your comments.

Sorry about the issues you have had with our service.

We are getting new stock in all the time, especially New Generation releases and are also working towards a quicker response time within our customer service department.

If I could have your account name and user name I could look into these issues for you if they haven't been resolved already.

Thank you

The Boomerang Team

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★★★★★
Boomerang Rentals www.boomerangrentals.co.uk

“quick service, good value for money”

Written on: 02/04/2014 by mattyleeds (1 review written)

I have been using boomerang since the xbox one release day. After seeing many poor reviews I decided to just give them a go anyway and I have to say I am glad that I did! My first game took longer than anticipated to arrive so after one email to customer service I received a reply within 24 hours and also my first months fee back quickly followed by the dispatch of another game. I have rented 3 thus far and each time I have waited no more than 5 days from the point I put the game being… Read Full Review

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Boomerangrentalsadmin's Response to mattyleeds's Review

Written on: 03/04/2014

Thanks for your kind comments.

We have been working hard to bring our service back up to speed and we are now pretty much there.

Our aim now is to biuld on the service we provide and add new benefits for our customers throughout 2014.

Thank you.

The Boomerang Team

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Start a free trial but can't rent any titles until you...”

Written on: 23/03/2014 by Braggfn445 (1 review written)

BRING BACK LOVE FILM!!!!! I have never entered I to a free trial to only be able to browse the site. A free trail is a chance to show your customer what you have to offer not to try lure them into paying money on the trail. I should have listened to the warnings of other unhappy free trailers. What a joke… Read Full Review

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Boomerangrentalsadmin's Comment

Written on: 03/04/2014

We now offer a free trial for PS4 and XBox One games, although, new releases are reserved for paying customers.

We have done this to ensure paying customers get the best service possible for newer releases.

Thank you.

The Boomerang Team

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Squak0123's Comment

Written on: 19/10/2014

it wont let me rent shadow of mordor?

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★★★☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Good, but needs to better.”

Written on: 03/03/2014

Now that all other competition has gone bust or stopped doing games, Boomerang and Games Frenzy are they only options left, and it seems like Boomerang suffer from too many customers. Their range and supply of games are pretty good and they send your next game out fast. The have a good range of membership types and options to get games faster or focus more on your top 5. Also if you pay for 6 months in advance its very cheap. The problem is when something goes wrong, their customer service… Read Full Review

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Buswonker's Comment

Written on: 28/04/2014

Since writing this I have received yet another damaged disk that the console fails to read within the first few minutes of playing the game. They seem to have a ridiculously large % of disks which are damaged.

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Great.... until something goes missing in the post!”

Written on: 21/02/2014

Where to start? Good service over 3 months and then the inevitable gone missing in the post event. Duly waited the 7 days suggested by the site and then phone Customer Support. After a 30 minute battle with Marc it turns out they want to force me onto a 6 month pre paid agreement in order to register the games as lost and start sending me games again.... this is after suggesting that I find some "cheap" second hand copies to send in as replacements! Can you believe the gaul of a company who… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Absolutely appauled”

Written on: 17/02/2014 by shanebobby (1 review written)

After signing up to the free trial, I was faced with returning the game, due to delivery times being delayed at the time I posted it back it wasn't returned in time. So I added my bank card details to pay for another months subscription, even though I no longer wanted to continue using the service. After my game was returned, I tried to cancel my account. Being told I had an outstanding payment, which was incorrect. In the past 3 months I have made multiple phone calls, sent various e-mails… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Dont just Dont ”

Written on: 12/02/2014

Got one game and then then next one went missing in the post. they have then not replied to any emails or phone calls. they want us to send back the games recorded delivery so that nearly £5 a disk. They keep taking the money out of my account. On the phone to bank now to stop all the payments… Read Full Review

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★★★★☆
Boomerang Rentals www.boomerangrentals.co.uk

“Good service, no complaints so far”

Written on: 09/01/2014

Following Lovefilms game rental service finishing last year, I moved to Blockbuster, who, very soon afterwards, also gave up the ghost Seeing as there is a shortage of game rental companies (why, I know not, seems like a great business model to persue), it was hard to find another with good reviews. I decided that Boomerang was the best of a bad bunch, and took my chances. So far, I have no complaints, Game turn around is fast, I get games from my list with ease. I think I am on my 5th game at… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Appalling customer service and a rip off”

Written on: 06/01/2014 by ChrisWatkins (1 review written)

Signed up, paid £10.99, waited 2 weeks and still no game posted. Added some ANCIENT games to my rental list and was finally posted a title from 2011 3 weeks into the first month of my subscription. Decided to cancel so put in a cancellation request and was informed that I would need to return my disk by the 3rd January to avoid being charged another month. I returned the game by Special Delivery and got an email from them on the 2nd January saying they had indeed received it. Then they… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Terrible service, ripped off”

Written on: 29/12/2013 by paul25782 (1 review written)

I signed up with boomerang on a trial only to be told I could not get games unless my account was live. I went live on 8th December and still no games sent. I decided to add older titles and after more wait a game was finally sent (a game 2 years old) I sent the game back on 17th December and it is still today (29th decemver) showing on my rental list. I have emailed Boomerang twice with no reply. I want to cancel my service but feel they will say I have to pay for the disk what they have not… Read Full Review

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