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| Game Availability | 6.4/10  |
|---|---|
| Condition of Game | 8/10 |
| Value for Money | 3.4/10 |
| Reviewer Rating | 4.1/10 |
| Overall Rating | 3.9/10  |
Full review by
davidptfc
on 14th Aug 2008
User Rating : 8
Respect :
0
Good Points: Good communication Games arrive within 24 hours
Bad Points: None so far?
General comments: I have dealt with Customer Service both on email and phone and always had decent service.
davidptfc's review and ratings | 25 words
Review by
hydroloach
on 6th Nov 2007
User Rating : 1
Respect :
0
I was very unlucky with Swapgame as my very first game went missing in the post when I returned it. However this quickly showed me how poor swapgame were. Swapgame refused to send out another game whilst the previous one was unreturned, even though I had supplied the proof of postage which they had requested. A month passed and still no new game - it seemed they were not prepared to send one until the insurance claim from the postal service came through. Therefore I decided to quit, but when I d ...
hydroloach's full review | 216 words
Review by
monstermash
on 21st Sep 2007
User Rating : 2
Respect :
0
I wouldn't recommend Swap Game at all. They have messed me around on several occasions and then when I cancelled my subscription they said they didn't receive them back until a day after my next subscription payment was due so I had to pay another months rental for nothing!
monstermash's full review | 78 words
Review by
amfawcett
on 13th Nov 2006
User Rating : 1
Respect :
0
Swap Game do not answer emails, or pick up the phone. Emails are not answered (repeatedly). Nobody answers the phone, hence virtually impossible to cancel an account. There have to be other game rental sites out there who show their paying customers some respect.
amfawcett's full review | 52 words
Review by
hursty26
on 15th Mar 2006
User Rating : 10
Respect :
0
I signed up to Swap Game about three months ago, and I have been very impressed by their service so far. I initially emailed them regarding the membership, and to ask a few questions to see what their service levels were like. I got a response the same day, and this has been the case ever since.
They always have the latest games to choose from, and stock all formats so you have plenty of choice for the games you want.
My games have usually shipped the same day they receive games back, and ...
hursty26's full review | 175 words
Review by
thebawp
on 14th Mar 2006
User Rating : 0
Respect :
-1
I have used Swap Game since 2002 when they began, and their service has always been excellent. I have frozen my account a number of times (due to different circumstances), and in January of this year I unfroze my account and began renting DS games from them.
What can I say since then?
Swap Game has been very poor. Their supposed 'excellent' customer service is ridiculously slow, and they were taking 3-4 days to send out new games (should take no more than 2 according to the site). I als ...
thebawp's full review | 412 words
Review by
joewalch
on 3rd Jan 2006
User Rating : 7
Respect :
0
I signed up with Swap Game online rental as a tester. I must be fair and say that this was during the Christmas period. However, I still feel the delivery was exceptionally slow.
The game selection was OK, and I rented some older titles which did arrive together.
The free trial was far too short to be able to measure their repeat service accurately.
joewalch's full review | 77 words
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