Written on: 20/05/2012
Used them for about a year, slow turnaround of games. Game sent back over a month ago is still showing as not returned. Tried to call both numbers I have; 01676 549 010 and 08444 720 887 but cannot get through to anyone. The help desk system has now been taken off line as well. Money still being taken though. AVOID! (read more)
Written on: 03/04/2012 by RedAdair (1 review written)
Enjoyed my first 6 months with the company but recently it has all went downhill. I dont get ANY games sent on time now and as of today ive been waiting two weeks without a game AND ive over 50 titles for them to pick from so theres no excuse. Emailed them numerous times and have received no response, phoned them today and a recorded message said they were unavailable so i left a message and STILL no response. Ive therefore cancelled my subscription and will be looking elsewhere and... (read more)
Written on: 06/03/2012
i traded in a game over six weeks AGO, i requested a cheque payment for my GAME, was promised i would recieve it within ten DAYS, well over four weeks later i am still WAITING, they have not responded to my emails and i am now contacting trading standards as the site is a con !!! (read more)
Written on: 26/10/2011
Used Swapgame for games rental - have now cancelled my account as they seem to have trouble sending me any games from my desired rental list. This has happened time & time again - useless. Now I've cancelled my account & getting great service from a competitor!! Don't bother with this bunch of numpties (read more)
Written on: 22/05/2011
Was with swapgame for about 3 years, went down the pan in the last year.
Not sure what happened but they used to be very pro-active on e-mail, games used to come very quick but they seemed to just give up. (read more)
Written on: 24/04/2011
If your reading this please please take note of the overwhelming amount of bad reviews and learn from our mistakes DO NOT USE swapgame.com you will regret it no doubt about it
I signed up to the online service then cancelled 5 minuets later and they still charged me with no refund
I had already sent in three games to trade one was apparently the wrong kind? I call BS on that, plus its been over two weeks now and I've still yet to receive my cheque, this website is a con, do not fall for it... (read more)
Written on: 12/04/2011
Traded 3 games in with this site and am still waiting for the money and the return of one game that was rejected.
Cannot contact them by phone as rings off or get a message to call back another time and they do not respond to messages left on the site.
Avoid at all costs, total rip off and I will be taking them to the small claims court to get my money back. (read more)
Written on: 16/02/2011
Ripped me off too! They owe me £40. AVOID this company. STEALING I think people call it. They have 5 games of mine which they have conned me out of. Have contacted them many times since I sent them my trades. No response. AVOID AVOID AVOID! (read more)
Written on: 01/02/2011
i sent 30 games to swap game as they seemed to have the best trade in prices on the internet.
there own terms of trading stated that they will hold that price for 30 days as long as games received are in good working order with the box and manual.after being messed about for weeks they came back to me telling me there not going to trade them in due to incorrect prices offered on there web site? out of 30 games they traded in 6 games and the others have gone missing i could have sold these... (read more)
Written on: 23/01/2011
used them to sell a game. Got quoted a price, sent in the game (in perfect condition) and received an email with lower price. Emailed twice, no answer. Avoid like the plague (read more)
Written on: 23/10/2010
Initially Swapgame seemed ok. Then delays in sending games crept in. A returned game went missing in the post to them & I did not have proof of postage. I have been unable to obtain any response/acknowledgment of emails sent. I have never managed to get through on the inquiries telephone line. I have begrudgingly sent them a cheque in final payment of the account. Do Not Deal With Them is the best advice I can give. (read more)
Written on: 02/07/2010 by LordLuck (1 review written)
Been with swapgame for over a year now. I'm not quite sure why I've bothered staying with them for so long. They've gradually got worse and worse at sending you games. Having sent a game back on Monday you would of thought that as they say they post a new game as soon as they have received your game back, and that they post it first class, that you would receive it by the end of the week. Don't bet on it! It usually takes swapgame 4-5 working days to even post it.
Sometimes they don't even... (read more)
Written on: 15/05/2010
Thought i'd write a review on Swapgame as i warning or caution to anyone joining them.
I joined 2 weeks ago without any free trail as i skipped it and decided to just pay for my first month of use.
When signing up i was told to have at least 10 games in my rental quew, so i added 12.
I was told to put my top priority games at the begining of the list and so on.
The games came 5 days later in very good condition but 5 days is a terrible waiting time, and this was not due to post. They... (read more)
Written on: 30/12/2009
ive constantly had problems using swapgame there service is really poor i seen advert so i thought id give it ago so i signed up for free 14 day trial 2 games unlimited £14.99 a month,i choose 15 games and put them in my rental list,it took them 5 days to send 1 game out,and waited a further 3 days for my second disc,thats 8 days just waiting for games,after a day of playin 1 disc worked and the other was unplayable with scratches on disc,so i return them.i waited 4 days for my next rental... (read more)
Written on: 16/12/2009 by Johnyclarke (2 reviews written)
Absolutely brilliant signed up on the express package they offer and got my first game the next day, thats not express its more like a bullet. after the speed of the rental service my son and me thought we'd give the trade in service ago and now we've got two brand new spanking games for nothing sitting in the place of where 5 of our old never played in months games used to sit. These boys are definately going to be used for my christams shopping list 5 star if i could give more i would ***** (read more)
Written on: 10/12/2009 by billyj (3 reviews written)
I've recentally had to move from the states to the UK and thought i'd have to leave my game playing rental days behind me when i cancelled my subscription with GameFly, but to my joy i found a few comes here in the UK that work on the same bases of GameFly.
I initially took out a boomerang subscription as it had a 21 day free trial but cancelled that before my free trial even ended as the games were in a terrible shape and shipping took an absolute age. Boomerang may look a decent website on... (read more)
Written on: 14/08/2008 by davidptfc
I have dealt with Customer Service both on email and phone and always had decent service. (read more)
Written on: 06/11/2007 by hydroloach (1 review written)
I was very unlucky with Swapgame as my very first game went missing in the post when I returned it. However this quickly showed me how poor swapgame were. Swapgame refused to send out another game whilst the previous one was unreturned, even though I had supplied the proof of postage which they had requested. A month passed and still no new game - it seemed they were not prepared to send one until the insurance claim from the postal service came through. Therefore I decided to quit, but when... (read more)
Written on: 21/09/2007 by monstermash
I wouldn't recommend Swap Game at all. They have messed me around on several occasions and then when I cancelled my subscription they said they didn't receive them back until a day after my next subscription payment was due so I had to pay another months rental for nothing! (read more)
Written on: 13/11/2006 by amfawcett (5 reviews written)
Swap Game do not answer emails, or pick up the phone. Emails are not answered (repeatedly). Nobody answers the phone, hence virtually impossible to cancel an account. There have to be other game rental sites out there who show their paying customers some respect. (read more)
Written on: 15/03/2006 by hursty26 (1 review written)
I signed up to Swap Game about three months ago, and I have been very impressed by their service so far. I initially emailed them regarding the membership, and to ask a few questions to see what their service levels were like. I got a response the same day, and this has been the case ever since.
They always have the latest games to choose from, and stock all formats so you have plenty of choice for the games you want.
My games have usually shipped the same day they receive games back, and... (read more)
Written on: 14/03/2006 by thebawp (1 review written)
I have used Swap Game since 2002 when they began, and their service has always been excellent. I have frozen my account a number of times (due to different circumstances), and in January of this year I unfroze my account and began renting DS games from them.
What can I say since then?
Swap Game has been very poor. Their supposed 'excellent' customer service is ridiculously slow, and they were taking 3-4 days to send out new games (should take no more than 2 according to the site). I... (read more)
Written on: 03/01/2006 by joewa (7 reviews written)
I signed up with Swap Game online rental as a tester. I must be fair and say that this was during the Christmas period. However, I still feel the delivery was exceptionally slow.
The game selection was OK, and I rented some older titles which did arrive together.
The free trial was far too short to be able to measure their repeat service accurately. (read more)
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