Caxton FX Currency Exchange Reviews - www.caxtonfx.com

★★★★☆
4.4 / 5
365
85% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Caxton FX Currency Exchange www.caxtonfx.com
Caxton FX Currency Exchange www.caxtonfx.com
Caxton FX Currency Exchange www.caxtonfx.com
Caxton FX Currency Exchange www.caxtonfx.com

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Latest Reviews

★☆☆☆☆

“No customer service”

Written on: 08/07/2016 by AndreasBoyd117 (1 review written)

Website not clear, the help line is only available between 8am and 7 pm, there is no help outside these hours. There is no customer service, and they are very robotic, just telling you they can't help outside these hours. Very poor considering the card is used many countries, with different time zones… Read Full Review

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★☆☆☆☆

“Confusing APP and Extortionate fees”

Written on: 01/04/2016

Loaded the card for the first time from the APP downloaded on my phone in GBP (well I thought it was) it automatically chooses AUD when you are loading it and you need to go in and change it to the currency but it is not clear on the APP and I uploaded it in AUD by mistake i changed it straight away but i was charged £39.00. I called the call centre to tell them of my mistake and they were not interested. It was clearly a mistake. And every time you go into load the card it always chooses… Read Full Review

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★★☆☆☆

“Website difficult to use”

Written on: 15/02/2016 by NolaMorgan (1 review written)

In the past I had been happy with Caxton, and worked well abroad as VISA. Mastercard not so good. i ordered a secondary card but when we thought we had activated it, it ended up creating a new account with anew card. Very difficult to manoeuvre website. We ended up with an new card and account we did not want, and then more confusion. I also randomly got sent an extra card with the wrong account. Poor customer service, poor interpersonal skills and complaints procedures… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 05/10/2015 by leahjean (2 reviews written)

Applied for a card, was told it would arrive within 5 days. On the 6th day I rung them, it took over an hour to speak to someone who told me they had a back log and that my card was still being processed. I told them I go on holiday in two days and needed the card. was told this was not a problem. on the day of the holiday I phoned again, still the card had not been sent. asked for a refund, they said no one was there who could authorise a refund and to phone back later. phoned back later, was… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 05/10/2015 by leahjean (2 reviews written)

Applied for a card, was told it would arrive within 5 days. On the 6th day I rung them, it took over an hour to speak to someone who told me they had a back log and that my card was still being processed. I told them I go on holiday in two days and needed the card. was told this was not a problem. on the day of the holiday I phoned again, still the card had not been sent. asked for a refund, they said no one was there who could authorise a refund and to phone back later. phoned back later, was… Read Full Review

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★★★★★

“Brilliantly useful in Europe”

Written on: 09/09/2015 by Pierce374 (1 review written)

I used this card on an inter-railing trip around Europe, where I would predominantly be in Euro countries, except Hungary and the Czech Republic. I was nervous about relying on the card having read such negative reviews, but I can say that the card did not let me down once and I was thoroughly impressed. The Caxton FX app in particular was very helpful, showing all your transactions, exchange rates and allowing you to switch currencies. For example, it allowed me to transfer some euro into… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 23/07/2015 by 6Graves (1 review written)

Card loaded with sterling and Canadian Dollars.Keep in mind you should be able to have several currencies on this Master card . Used it once to with draw cash in Vancouver and low and behold the whole transaction is carried out in sterling...I can only presume the exchange rate fees being billed to me . Whilst I can understand mistakes do happen and I would have been able to accept that, if this had been dealt with swiftly, I am still waiting for a response to my email 8 days later.!!!!! Mind… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 08/07/2015 by Cooke215 (1 review written)

AVOID! We applied on 24. June. They advertise 5 working days (Saturdays included). It is the 8. July now and we still don't have the card. Asked if they could send another card out by special delivery, they want to charge us £15 for their mistakes and lies. Really?! … Read Full Review

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★☆☆☆☆

“The customer service is awful, I waited weeks for this...”

Written on: 22/06/2015 by Newton189 (1 review written)

The customer service is awful, I waited weeks for this card to be sent to be and it arrived after I had left to go on holiday. It is really hard to get a response to emails and phone calls. As well as this, once I had started using the card, I was unable to withdraw cash or use card machines, leaving me in a really difficult position. Very unimpressed!… Read Full Review

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★☆☆☆☆

“Incompetent Service and Hidden Rules”

Written on: 09/06/2015 by Leonidas178 (1 review written)

I have had a Caxton visa card for a few years and always thought Customer Service a bit clunky. Out of the blue they sent a mastercard. I phoned to find out why...they are moving away from visa..no explanation..said balance xfer would take 48h..2 weeks later..nothing...cant get through on the phone...when you do, different stories..they say we will phone back but don't....utterly incompetent but they have got your money. will be closing my account, lost any trust I had in them... Slightly… Read Full Review

Bethanylouise31's Comment

Written on: 19/06/2015

Hi, I had the same experience the week you posted this. Have you heard from them!? Its been two weeks since I asked them to transfer my money out of my accounts and I have heard nothing! They've removed my cards and not sent my money. They are not returning my calls. Let me know :)

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★☆☆☆☆

“Expensive Junk”

Written on: 07/05/2015 by Gilliamdx104 (1 review written)

It is not a fee free service despite their web site claims. Charges apply to initially load the card, and for withdrawals including when back in UK. Overseas withdrawals are disguised as a 'FX Markup'. I will never use it again, and would not recommend this card… Read Full Review

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★★★★★

“Useful Holiday Tool”

Written on: 19/01/2015

I recommend this card..as long as you follow the cash withdrawal rules you should have no problems at cash machines..I have used the card in Spain and Ireland for purchases and all without hidden charges..topping up when the currencies rates are good is also a big Plus..useful saving tool for holidays and short breaks..avoid the risk of carrying cash and get this card..when I purchased this card the £10 was added to my Caxton account..not sure if still applies… Read Full Review

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★★★★★

“A warning”

Written on: 03/12/2014 by skidocjon (1 review written)

overall a Caxton card is excellent, but had one annoying experience, which could happen with any preloaded card. We were about to return the hire car at the end of a minibreak, and wanted to fill up with fuel before returning it. We didn't need much, and there was plenty remaining on the card to pay for the fuel we needed, but the fuel machine needed authority for 100swiss francs, which wasn't on the card, so refused. It was a card only, non attended fuel place, so had to use UK credit card… Read Full Review

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★★☆☆☆

“disappointed”

Written on: 02/09/2014 by andy670 (1 review written)

Just returned from holiday to Spain, Having used this card I would never recommend it to anyone again. I loaded the card without a problem, on the first day of my holiday I went to withdraw some money out of machine but there was technical issues with Caxton FX so was unable to withdraw any money, which was not a lot of good as I had put all my money on card. I phoned them up and was basically told I would have to wait till the system was back up and running again before I could get any money… Read Full Review

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★★★☆☆

“snags with caxton currency cards”

Written on: 07/08/2014 by 128Butcher (1 review written)

I've had mixed experience over a few years using Caxton Global and caxton euro. Secondary cards are available to over 13s so ideal for sending your offspring all over the world. So you don't want them left high and dry. When they do text you from some far flung place at 19.30 to say that their card won't work when it has been happily working for over three weeks it can cause you to panic. caxton are not available by phone at 19.00 which is a real pain if it's an emergency and you been left with… Read Full Review

Caxtonfx's Comment

Written on: 08/08/2014

We’re sorry to hear that you've had a mixed experience with our card.

We do have limits on the card for withdrawing cash and loading to protect our cardholders. If you need any assistance with your card please do get in touch and we’d be happy to help and investigate further for you.

Kind regards,
Caxton FX

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★★★★★

“Great app, very useful”

Written on: 07/08/2014 by AtoZ123 (1 review written)

great app, makes life very easy when needing to load more cash on!… Read Full Review

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★☆☆☆☆

“Good App before update”

Written on: 07/08/2014 by Neveahr268 (1 review written)

The App worked fine until the update. Told to delete old App and re-install the new one. Now it wont work at all. Used the old App while touring on my Motorcycle in Germany. Shame that it doesn't work now. Will keep it on my iPhone and hope that the developers sort it out… Read Full Review

Caxtonfx's Comment

Written on: 08/08/2014

We’re sorry to hear that the update doesn't work. Please email us for technical and customer support. We’d be happy to help.

Kinds regards,
Caxton FX

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★☆☆☆☆

“Charged to use at ATMs in USA”

Written on: 15/07/2014 by Pranavz229 (1 review written)

In Los Angeles and wanted to get cash out tried 3 ATMs and all wanted to charge for cash out! Cheaper to use travel cheques!… Read Full Review

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★★★★★

“Very good service ”

Written on: 05/07/2014 by Carmen--Scotland (1 review written)

We use the Caxton Card in euros currency for our holiday in Portugal I order it online And we got it delivered in 3 working days.then you need to call them and get your pin.Customer service very helpful Very pleased with the service.You can use it everywhere where visa card is accepted as you use your debit or credit card. No fee charge on ATM or on other places. Until nowI don't have any bad points So overallI do recommend it and I give them 5 star… Read Full Review

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★★☆☆☆

“Really wouldn't recommend”

Written on: 28/06/2014 by KaileeStanley (1 review written)

I used the Global Traveller card service. Firstly the card didn't work using chip and pin in shops etc, and I had to call to sort this out. This was sorted fairly quickly, and if you can get through and the connection is ok, then the staff on the phone are helpful. The major problem is this, you are given a primary and secondary card, but the secondary card doesn't work if your primary gets lost or stolen... this seems to me entirely pointless. Surely that's the whole point of having a second… Read Full Review

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