Caxton FX Currency Exchange www.caxtonfx.com Reviews
Latest Reviews
★★★★☆
“USA.”
Written on: 04/05/2013
Just spent three weeks in USA - Route 66 and National and State Parks - 35 dollar transactions worked fine. But beware, at some gas (petrol) stations the card payment was refused by the keypad machine and I had to resort to a bank credit card, on which I have had to pay 'non-sterling transaction fees' for each expenditure and presumably worse exchange rates. I had to top-up my card en-route, somewhere in Utah, via my smartphone, and the system worked perfectly. Lesson : Need to take a... (read more)
★★★★★
“Works just fine.”
Written on: 28/03/2013
Got a euro currency card three years ago and opened a currency transfer account last year. The card is easy to use, has never let me down (touch wood) and offers pretty good value for money - given that cash withdrawals from cash dispensers are free. The currency transfer service works a treat and - compared with my bank - is extremely cheap. Very happy with both services. Two small things : 1 - new cards take a bit longer to arrive than claimed in the publicity - give yourself plenty of... (read more)
★★★☆☆
“Beware Caxton FX switch to Visa March 30 2013”
Written on: 27/03/2013
This is a warning to those like myself who have a caxton FX mastercard which they haven't used for a while. I had asked for mine's to be blocked last April as I wasn't going to use it for a year. I recently asked for it to be re-activated. Something was said about needing to switch to a Visa version of the card by choosing tht option after I logged in to my account - but no such option was there and the FAQs implied I could carry on using my card. It was only because I checked a second time... (read more)
Caxtonfx's Comment
Written on: 02/05/2013
We’re sorry to hear that the experience of switching your currency card from Mastercard to Visa was not satisfactory. Whilst the majority of customers were given the option to switch their cards by logging into their account, cards with a ‘blocked’ status were not given this option for compliance and security reasons. As a fully regulated company, we take security very seriously and therefore have to be prudent in regulating the processes we put in place.
Being an online company, the majority of customer communication is conducted via email. We sent a succession of emails warning customers of the change and reminding them that their MasterCard would be closed. We sincerely apologise for instances like this, where our communications did not find their way to valued customers and the option to opt in was, due to circumstance, unavailable.
Please be assured that the new Visa product will continue to offer the value, security and convenience that initially attracted you to Caxton FX.
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★★★★★
“Great product with great service!”
Written on: 26/03/2013 by Skypilot1662 (1 review written)
I've used the currency cards for a couple of years, they are great in restaurants, shops and ATM's, what's more, they help me budget for the coming holiday by allowing me add Euro's as and when I can afford to. This also means that the exchange rate is a bit less important because I can take the rough with the smooth as far as that goes. The money transfer service is also very good - a competitive rate, no charges and a fast and safe payment. What more could I ask? (read more)
★★★★★
“A great asset...”
Written on: 26/03/2013
I regularly take groups of artists to various locations across Europe and the safety and versatility of Caxton's Eurocard is essential to the success of my business. The efficiency and friendliness of the Caxton staff has always been a great help - it's good to know they're always just a phone call away! In addition to great service the exchange rate Caxton maintain has always been very competitive. In short, there are no draw backs to the Caxton card, it's simply in your best interests to... (read more)
★★★★★
“Great FX Service!”
Written on: 24/03/2013
Following a friend's recommendation, taken out currency cards and opened foreign exchange account in the last 12 months. No regrets. Unlike some other companies, you can see the rate for the deal at the time you commit. Good use of SMS for updating card balance and loading. Propmt international transfers. Overall, great service. (read more)
Caxtonfx's Comment
Written on: 11/04/2013
It's great to know that you're happy with our cards and transfer service. Thank you for taking time to review us.
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★★★★★
“Great way to get your money to go on holiday”
Written on: 24/03/2013
We have used the Caxton card for a few years now and have no complaints. It is the easiest and fastest way to get euros etc for holidays. It also seems to have the best exchange rate so you get more for your money! To be able to use it in restaurants and shops as well as getting cash out of cash machines means you don't need to remember any other card to go away. As it is internet based it means you can top up the card any time you are away. Would really recommend it!! Thanks (read more)
Caxtonfx's Comment
Written on: 11/04/2013
We're glad you had great experience with the card. Thanks for taking time to write the review.
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★★★★★
“Great customer service and easy to use!”
Written on: 23/03/2013 by DorisW (1 review written)
his is such a convenient pre-paid credit card! I can check my balance and expenditure on line, which helps with the holiday budget. Also, as my card is only used once in a while it very easy to obtain a pin reminder. I have had to make a few phone-calls to customer services,and each time the staff have been very efficient. I no longer use my Travelex card. This is cheaper and better. You can use this to withdraw cash - or spend in shops - without squandering money on bank charges. (read more)
Caxtonfx's Response to DorisW's Review
Written on: 11/04/2013
We're really pleased you like the card. Thanks for taking time to review us.
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★★★★☆
“Never had a problem”
Written on: 23/03/2013
Used a Euro card for about 3 years now, initially I got it as a back up to normal cash and travellers cheques just to test it out. No problems at all using it (mainly Spain, Portugal and Malta) and I've never been charged for withdrawals. all my holiday money goes on the card now. Don't use it in shops etc only ATMs. I then got a secondary card for my wife which proved a good move because on my last trip to Tenerife I had my wallet containing my Caxton card and other bank/credit cards... (read more)
Caxtonfx's Comment
Written on: 11/04/2013
Thanks for the review. It's great that you've had positive experience with the cards.
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★★★★★
“Best card without the fees”
Written on: 23/03/2013
Taken in every resturaunt and shop while on holiday, no nasty suprises when we came back home there were no charges for using the card wich is a bonus...easy access to atm's. money easily added on from your bank account and balance was done with ease while away just send a text and it sends the amount you have leaft on your card with the correct amount ..would not dream of taking money away as this is the best and safest way of travel money.shopped around on many other card companies but... (read more)
Caxtonfx's Comment
Written on: 11/04/2013
Thanks for the feedback. It great to know your Caxton FX card has been a useful travel companion.
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Showing 1 - 10 of 274 Reviews
★★★★★
“Extremely useful and efficient in Australasia”
Written on: 23/03/2013
I have used a Caxton Global Traveller card for several years when travelling in Australia and New Zealand and I have never had any problem withdrawing cash at many ATMs even in small towns. It is much safer than carrying large amounts of cash. I have recommended the card to a number of my friends. (read more)
Caxtonfx's Comment
Written on: 11/04/2013
Thanks for the review! We really appreciate it.
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★★★★★
“Great service, very helpful”
Written on: 23/03/2013
I switched from a competitor where I had experienced the most appalling customer service - and they were specialists in FX. I have used the Euro card for a couple of years and recently took out and used the dollar card for a trip to Vegas. Loading is so easy - very simple, very clear and worked a treat. Changed my PIN in the UK, worked fine when i got to Vegas. I have never had a real problem with Caxton and whenever I have had to call them - about switching money between cards, they... (read more)
Caxtonfx's Comment
Written on: 11/04/2013
Thanks for the review! We're really glad you like the card as much as we do.
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★★★★★
“Best card for traveling ”
Written on: 23/03/2013
I use the card in ATM in stores globally hence I got the global card and a secondary for my wife. No problems in using the card anywhere. Also use the fast cash service as well. (read more)
Caxtonfx's Comment
Written on: 11/04/2013
Great to here that you're happy with the cards and the FastPay service. Thank you for taking time to give us a review.
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★★★★★
“A Perfect Service”
Written on: 20/03/2013 by taliayer (1 review written)
We have used your Currency Cards for two years now all over the world, and have nothing but praise. Even when my wife lost her card in Santorini. Exchange rates good, stall very helpful. All over well done and keep it up! (read more)
Caxtonfx's Response to taliayer's Review
Written on: 11/04/2013
We really appreciate you taking time to review our cards and we’re glad you were satisfied with the cards and our customer service. Thanks for using Caxton FX!
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★★★★★
“simple no fuss holiday cash”
Written on: 19/03/2013 by sorentocaravaner
Excellent simple no fuss process with brilliant exchange rates - safe means of taking holiday cash paying for goods and obtaining currency at local cash points with no charges (read more)
Caxtonfx's Response to sorentocaravaner's Review
Written on: 11/04/2013
Thank you for taking time to review us. We're delighted that you had a great experience with the card.
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★★★★★
“Couldn't manage without Caxton fx!”
Written on: 19/03/2013 by Canary1girl (1 review written)
I live most of the year in the Canary Islands, and initially was paying huge fees to transfer money across from England. Then I found Caxton! What a difference! Fast, convenient and hassle free transfer of money wherever and whenever I want it...brilliant! I have had an occasional hiccup but it has always been sorted immediately and courteously by the Customer Services staff. Well done! I can find nothing to complain about - and I mean it! (read more)
Caxtonfx's Response to Canary1girl's Review
Written on: 11/04/2013
Great to here you're happy with the service provided by our team. Thank you for taking time to give us a review.
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★★★★☆
“American caxton cash card - Extremely useful!”
Written on: 19/03/2013 by neatesha (2 reviews written)
Went to America for 3 months and two of my friends and I got the American caxton cash card. Although it was very hit and miss using it in-store, it worked fine on any ATMs and was easy to top-up. Was definitely useful to have while out there and a had decent exchange rate. Would have rated it a 5 had we been able to use it in more stores. (read more)
Caxtonfx's Response to neatesha's Review
Written on: 11/04/2013
Thank you for the review, we really appreciate your feedback.
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★★★★★
“A must have”
Written on: 19/03/2013 by Pete747
The 3 cards are the probably the greatest travel aid since the invention of the wheel. Any query I've had has been answered with speed and friendliness . I would not travel without the card. (read more)
Caxtonfx's Response to Pete747's Review
Written on: 11/04/2013
It's great to know that you are consistently happy with your Caxton FX Cards. Thank you for taking time to review our products.
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★★★★★
“who needs cash”
Written on: 11/03/2013
This was my first time of use and was so easy to use on a car trip all the way from Amsterdam to Rome and back , and easily topped up all the way , and with great rates ,who needs cash not me , just load and go , it could not be easier , and it was safer than showing off wads of cash , in places you didn`t know , all I can say is try it and you will stay with it. (read more)
Caxtonfx's Comment
Written on: 12/03/2013
We're really pleased the card proved useful for your trip. Thanks for taking time to review us.
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★★★★★
“A great travelling money system”
Written on: 11/03/2013
Cartons is a great card system to use, I used it New York on a two week holiday with my wife so you can imagine the shopping! It was so easy to top up and very easy to use in all circumstances, even the taxis. Well done Caxton, I will certainly be using they dollar card again even to buy things online from the States, and I will definitely be applying for he Euro card. (read more)
Caxtonfx's Comment
Written on: 12/03/2013
Thank you for taking time to write your review. It’s fantastic that you've found the Dollar Traveller to be a useful travel companion.
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Showing 11 - 20 of 274 Reviews
★★★★☆
“The best card for travelling”
Written on: 11/03/2013
The secondary card has been uses mainly in Malaysia over the past 3 months with no problems at all. A very good additional card... (read more)
Caxtonfx's Comment
Written on: 12/03/2013
Thanks for the review. It's great that you've had positive experience with the cards.
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★★★★★
“Perfect”
Written on: 11/03/2013
A perfect way to carry money around. I feel a lot happier using this card rather than my credit card as if it's hacked or cloned you don't have months of trouble with people using it. Also it means you can control your spending and save your money onto your card ready to use. You don't just have to use it abroad it's a very handy way to save for Christmas etc. as you get little or no interest from your bank why bother to save with them. (read more)
Caxtonfx's Comment
Written on: 12/03/2013
We're really pleased to hear you've had a great experience with your card. Thanks for taking time to review us.
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★★★★★
“Brilliant remote support”
Written on: 10/03/2013
I don't use my card often, so when I did, I'd forgotten my PIN. Not only could I remotely retrieve my number, the customer support on Christmas Eve to reset my account was brilliant, and mightily relieving. The holiday started looking up after that. (read more)
★★★★★
“A great card for Europe and most of the world”
Written on: 01/03/2013 by alcedo (1 review written)
I have used my Caxton World Fx card all over Europe without encountering any problems, unfortunately the same cannot be said for the U.S.A. I think this is America's fault. I found a lot of UK credit cards were either refused, or in the case of ATM's, incurred a charge. I got around this by going into the bank and asking for cash on my Caxton card, the cash was given and no fee charged. I would not travel without my Caxton World card. (read more)
Caxtonfx's Response to alcedo's Review
Written on: 12/03/2013
Thank you for the review, we're really happy that you've had a good experience in most locations. We're constantly working with VISA to increase acceptance in the USA and the service is improving all the time. As for ATMs in the US, many will charge!
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★★★★★
“Great card”
Written on: 26/02/2013 by eggzedd
As a first experience of pre paid card it was very satisfactory. I obtained a better euro exchange rate than the high street. The card was easy to load up with online account. It was used for a family holiday in spain and there was no usage charge at ATMs. Overall a great card and i will definately be using it again this year. (read more)
Caxtonfx's Response to eggzedd's Review
Written on: 27/02/2013
Thank you for taking time to review us. We're delighted that you had a great experience with the card.
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★★★★★
“Caxton currency card”
Written on: 26/02/2013
I had a Caxton currency card on a recent trip to New Zealand and found it brilliant to use wherever we were,in shops,restaurants etc.Easy access to our money from All ATM's with a very fair exchange rate.Would use this card whenever I travelled abroad in the future.Couldn't fault the card,nothing to dislike about it. (read more)
Caxtonfx's Comment
Written on: 26/02/2013
Great to hear you've had a good experience with your card. Thank you for taking time to review the product and thank you for using Caxton FX!
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★★★★★
“The perfect product for me!”
Written on: 26/02/2013 by Raaayyychul37
I am a third year student at the University of Nottingham, studying French, Russian and Spanish. As such, I am currently embarking upon my compulsory third year abroad in which I visit each of these three countries for a combined total of 30 weeks. For me, and for other students in my position, the Caxton FX card is absolutely perfect! Not only is the card incredibly easy to obtain, but using it is SO simple. Before hearing about the Caxton FX card I had looked into other travel currency... (read more)
Caxtonfx's Response to Raaayyychul37's Review
Written on: 26/02/2013
Hi. Thanks for the feedback. It great to know your Caxton FX card has been a useful travel companion.
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★★★★★
“So convenient.”
Written on: 25/02/2013 by the2leonards
I have used Caxton for euros for a few years now and still find it the most convenient and easiest way to transfer pounds into euros. I make several visits per year to France and Spain. I can top up my card in the comfort of my own home here in the UK when the rate suits me. When we visit our home in France I withdraw euros from our local credit agricole ATM and immediately pop the notes into a bank envelope to top up our french current account. I can also use my card for purchases such as... (read more)
Caxtonfx's Response to the2leonards's Review
Written on: 25/02/2013
Thanks for the review! We're really glad that you continue to be pleased with your Caxton card.
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★★★★★
“Easy to use, excellent rates. Why wouldn't you??”
Written on: 25/02/2013
I had originally intended to get a post office card, but discovered the Caxton Card gave me a better rate (by some way), and was very simple to load and use. I spoke to a guy in customer services whilst away, and he was very helpful (and patient, considering I had entered the wrong code in error) and sorted out my query. I found it to be very useful - it helped me save for the holiday in advance, and doesn't charge you for withdrawals made when abroad. Unlike my Santander card, which would... (read more)
Caxtonfx's Comment
Written on: 25/02/2013
We're glad you had great experience with the card. Thanks for your review and thank you for using Caxton FX.
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★★★★★
“Excellent card, no complaints at all”
Written on: 25/02/2013 by snowybennett (1 review written)
I have been using my Caxton car for travel for the last 3 or 4 years and have never had any problems with withdrawals. I mainly travel in Asia, and it has been consistently useful and money-saving on cash withdrawals. In the beginning, when I was getting used to using it and had questions, customer services were always very fast to respond to my emails. I have already recommended it to many people. (read more)
Caxtonfx's Response to snowybennett's Review
Written on: 25/02/2013
Great to here that you're happy with the cards and the service provided by our team. Thank you for the review and thank you for taking time to give us a review.
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Showing 21 - 30 of 274 Reviews
★★★★★
“Does what it says on the tin!”
Written on: 25/02/2013 by homerlindsay (1 review written)
I have used my US Dollar, Euro and Global Traveller cards for several years now and I find them very convenient when travelling in the US, in Europe and in Mexico. Used correctly, these cards cost you nothing in service fees; do not use them in the UK or you will be charged. The Global Traveller card is topped up in sterling (GBP) so currency conversion is applied at the time of the transaction. I have always topped up the US and Euro cards when the exchange rates were favourable, ready for... (read more)
Caxtonfx's Response to homerlindsay's Review
Written on: 25/02/2013
It's great to know that you are consistently happy with your Caxton FX Cards. Thank you for taking time to review our products.
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★★★★☆
“Great card, no fees abroad!”
Written on: 25/02/2013 by garycolville
The only thing I would change about my card is the minimum load of €150. I could budget and save regularly if the minimum load was lower. That said, it's a great card. No small print, you know exactly what you're getting and won't be hit with unexpected fees! (read more)
Caxtonfx's Response to garycolville's Review
Written on: 25/02/2013
Hi Gary. Thank you for the review, we really appreciate your feedback.
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★★★☆☆
“Very close to being very good”
Written on: 19/02/2013
I've been a user of the Caxton FX Dollar Card for a few years and all-in-all it's very good with good rates and a good attitude towards customer service. When we got married in the US we recommended the card to all our guests and they loved it. But there are a handful of small problems we've encountered that could have resulted in disaster. First, if you live at an address that is even slightly out of the ordinary you will have problems registering your debit card as the addresses have to... (read more)
Caxtonfx's Comment
Written on: 27/02/2013
Thanks for your review; we’re sorry to hear that your experience wasn’t without problems. Regarding your first point, we appreciate the process can be frustrating when the addresses you provide does not match the address the bank has for you. Unfortunately, this is a security measure that we cannot avoid or change. We welcome addresses of all types, including the weird and wonderful, but they do have to matchup.
Referring to your second point, we apologize for the trouble with the card being locked and the knock on effect it had. We do recommend that you take more than one form of payment when travelling, to allow time for a resolution if there is an unforeseen issue with the card. That being said, it is obvious that this information was not clear for you to see when you applied for a card. We will take your comments on board and make sure advice on a second payment method is clear to see on the website.
Thank you again for your feedback.
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★★★☆☆
“good is ok BAD is BAD in orlando”
Written on: 18/02/2013
ok so after reading up on this card i decided to go for it as it claimed no atm charges, accepted to millions of stores ect. So i arrive in orlando for a 4 week trip. First port of call is wal-mart to get food shopping. get to the till and declined. And so the pattern continues there were so many stores i couldnt use the card in, here are a few, wal-mart, walgreens, mc'd, wendys, panera bread (like a bakery type breakfast place)vans, It did work in all the disney parks and universal. I got... (read more)
Caxtonfx's Comment
Written on: 20/02/2013
Hi. We’re very sorry to hear that you had a bad experience with our card. We are constantly working with Visa to increase the number of stores where the card is accepted and we’re pleased to say that we have solved the problems with acceptance at Wal-Mart. We are surprised that the card didn’t work at so many other retailers that you’ve listed and are looking into it.
Regarding the charge on withdrawals from ATMs, Caxton FX does not charge a fee for overseas ATM withdrawals. When you use an ATM overseas, the ATM owner may charge you a fee. This is not Caxton FX charging you, it's the ATM owner. A large number of banks in the US will charge, but they normally inform you of this before letting you proceed. Unfortunately, if the ATM owner chooses to charge for a withdrawal, there is nothing we can do to prevent or refund this charge as it is not levied by Caxton FX. I hope that makes things a little clearer.
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★★★★☆
“US Trip”
Written on: 14/01/2013
I applied for this card to use in US and I was very satisfied with the level of acceptance. However there are certain places and especially which are remote or on Interstate where the card was not recognized. Another surprising rejection took place at Walmart. But apart from these minor glitches the card work without any issues. In US, certain stores ask you whether you want to use it as a Debit or Credit. Always, use the Credit option. Also while withdrawing from the ATM you are asked to... (read more)
Caxtonfx's Comment
Written on: 05/02/2013
Hi! We're really pleased that your experience with the Dollar Traveler card was on the whole a positive one. We're constantly working with Visa to increase the acceptance of our card and we are happy to say we've recently fixed the problems with acceptance at Walmart. Thanks for taking time to review us and thanks for using Caxton FX!
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★★★★★
“So convenient”
Written on: 14/01/2013 by clarkee39
How did I manage my Euros before? A Caxton currency card is just so convenient and what an easy way to manage your hols budget. Fantastic! (read more)
Caxtonfx's Response to clarkee39's Review
Written on: 05/02/2013
Thanks 'clarkee39'! We're really glad you like the card as much as we do.
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★★★★★
“Excellent customer service, good for overland trip.”
Written on: 11/01/2013 by NedZig
We used Caxton on a 12 month overland trip through Europe, Turkey, the Caucusus, Iran and Iraq - we used both the Euro and The world traveller cards. We lost one in Turkey and, after contacting customer services, had a hassle free transfer of the credit balance to the other. Without a doubt, the best way we found to handle money on a trip to many remote destinations. Highly recommended for cost, control and service. NB not useable in Iraq due to sanctions, but were able to withdraw a lot of... (read more)
Caxtonfx's Response to NedZig's Review
Written on: 05/02/2013
Hi 'NedZig'. We really appreciate you taking time to review our cards and we’re glad you were satisfied with the cards and our customer service. Thanks for using Caxton FX!
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★★★★★
“Reliable”
Written on: 11/01/2013 by Mossmay
Proved to be a real asset while travelling USA, New Zealand and Hong Kong. WOuld definitely recomment to friends. (read more)
Caxtonfx's Response to Mossmay's Review
Written on: 05/02/2013
Thanks for the review 'Mossmay'! We really appreciate it.
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★★★★★
“Really Useful Card”
Written on: 11/01/2013
I travelled around Veitnam, Malaysia and New Zealand with this card. Used in difference sorts of places, hotels, shops, airlines and various on-line bookings of flights etc and it was always straight forward and I experienced no problems. Would definitely recommend. (read more)
Caxtonfx's Comment
Written on: 05/02/2013
Great to here you had a positive experience! Thank you for taking time to review us and thank you for using Caxton FX.
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★★★★☆
“Flexible Euro Friend”
Written on: 11/01/2013 by sandyjo
As a first time user of the Caxton FX Card I found the flexibility and wide acceptance of the Caxton card suited my needs to a tee. I felt safer not carrying cash abroad and given that I was in Europe for a 12 week period, having such a useful and powerful asset in my wallet made me feel at ease financially. The Caxton FX Card is totally under your control and helps you remain within budget at all times. Help was on hand at the end of a phone and in 12 weeks only had to use it once - my... (read more)
Caxtonfx's Response to sandyjo's Review
Written on: 05/02/2013
Thank you for comments 'sandyjo'. It's great that we could help you feel in control of your finances whilst abroad. Thanks for using Caxton FX!
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Showing 31 - 40 of 274 Reviews
★★★★★
“Delighted with the flexibility and value”
Written on: 11/01/2013 by Richardgb (1 review written)
I took out both the Caxton Euro and Global cards after seeing a review on Moneysavingexpert.com I have used them throughout Europe, (both East & West), Iceland, Russia, India & Japan on many occasions and found them a perfect solution. It avoids all the hassle of deciding in advance how much currency to take and I've rarely had a problem getting local currency via ATMs. Occasionally I've encountered the odd bank chain or two in Japan which didn't seem to recognise the Caxton card, but... (read more)
★★★★★
“Convenience with confidence”
Written on: 11/01/2013
I have used Caxton fxcard and Caxton Fast pay and am totally satisfied with the service. It is easy to use on-line and the exchange rates are very favourable. (read more)
★★★★★
“Travel in Turkey”
Written on: 11/01/2013 by JohnWitt (1 review written)
When I had problems with logging in, I got a very prompt corteous and helpful e mail back - I then needed to phone to reload my card (computer problems at my end) and again the response couldn't be faulted - pleasant, clear, and fast. I will keep on using Caxton on my travels....highly recommended. John Witt (read more)
★★★★★
“No charges ”
Written on: 11/01/2013 by Muskey (1 review written)
Recently used my Caxton FX dollar card in NewYork no charges for ATM use (which I was expecting to see on my account when Igot home)used for all our shopping and eating out at Restaraun's. remember to pay in the currency on the card and do not use to pay for things in sterling or Euros.is also very good on cruise lines like Cunard that charge in American dollars you can load your card at a favourable rate in advance and no charges. (read more)
★★★★☆
“Simple and safe”
Written on: 11/01/2013 by MagsMotorhomer (1 review written)
Last year was the first time I used a currency card. We were planning a long trip to Europe. We chose two. One from the post office and Caxton. The Caxton card was excellent. Best exchange rates, easy loading even when abroad and a feeling of security that it would be replaced if lost and that our money was safe. Two things would improve the card as far as I am concerned: 1) To be able to load it with cash (this was the only reason we got the post office card). We bank online but we'd saved... (read more)
★★★★★
“Great value”
Written on: 11/01/2013
The exchange rates offered are among the best and there are no fees for ATM or debit card use. Very easy to use and generally acceptable. I have had occasional problems due to faulty ATMs but the solution was to use another one. (read more)
★★★★☆
“Great customer service”
Written on: 21/11/2012 by RMejia (1 review written)
I used to take my debit card when I went on holiday with my wife, then my friend recommended Caxton 2 years ago. I've saved a lot of money since using Caxton. They give you a good exchange rate and there's no ATM Fees like I got charged by my bank. Their customer service team is very impressive, prompt to resolve your query and very friendly too! Quite rare in this day and age where big companies only want to make a quick profit and nothing else. A refreshing change! (read more)
★★★★★
“Caxton card is great”
Written on: 19/11/2012
I've had a Caxton fx card for years and I now never travel without it. It's a really great product that's easy to load online, I always know I'm getting a good exchange rate and its accepted in most shops and ATMs. I used it again during half term and had another great experience with it. Ive been telling all my family to get one (read more)
★★☆☆☆
“Card Declined in several outlets in Florida”
Written on: 14/11/2012 by anniecooney (1 review written)
Very poor customer service Card declined by several outlets in Florida including Wal Mart, Sweetbay, Vans Shop. Popyes Plus others stores I have forgotten. Was told at each outlet to contact provider ie Caxton FX Could use Caxton at ATM’s but was charged each time by ATM , used my HSBC card but was charged fee each time, which negated the whole point of using Caxton Contacted Caxton Customer Service on return to UK, but was just fobbed of, said it was nothing to do with them it must... (read more)
Asher_B's Response to anniecooney's Review
Written on: 19/11/2012
I’ve had the same issue with Caxton before, but I have been informed that they cannot guarantee acceptance of their card as it is ultimately down to the merchant.
If you are using your card over the counter, it will ask you if it’s a credit or debit account. Make sure you select the credit option otherwise your card will not work. I wasn’t always made aware of this as sometimes the shop assistant won’t ask and simply selects the debit option for you.
My card also didn’t work in Walmart last year so I rang Caxton before I travelled to the US again and apparently the whole Walmart issue has been resolved. I did use my card there last week and it worked perfectly fine.
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Anniecooney's reply to Asher_B's Comment
Written on: 20/11/2012
Hi,
Thanks for your reply I did select credit not debit , but still no joy, if it had just been one outlet that refused I would not have been so annoyed as it can happen, but it happened in several outlets,
I am glad that you had no problems though as its very frustrating and embarrasing to have your card declined.
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Bonjol's Response to anniecooney's Review
Written on: 19/11/2012
I’ve had the same issue with Caxton before, but I have been informed that they cannot guarantee acceptance of their card as it is ultimately down to the merchant.
If you are using your card over the counter, it will ask you if it’s a credit or debit account. Make sure you select the credit option otherwise your card will not work. I wasn’t always made aware of this as sometimes the shop assistant won’t ask and simply selects the debit option for you.
My card also didn’t work in Walmart last year so I rang Caxton before I travelled to the US again and apparently the whole Walmart issue have been resolved. I did use my card there last week and it worked perfectly fine.
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Johnlocket's Response to anniecooney's Review
Written on: 20/11/2012
I've had the same problem with my Caxton card when I went to Florida, I used my card over the counter and it declined, so I rang Caxton and one of their customer service representatives told me I need to select credit not debit when asked what sort of card I am using. So I tried again and it worked perfectly fine.
My daughter is in America right now and her card is working perfectly fine. I rang Caxton before her holiday as I was worried her card would not work but they assured me that all the glitches that happened last time had been fixed.
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Canaderyn's Response to anniecooney's Review
Written on: 15/12/2012
Totally agree. They've let me down terribly. Card doen't work in so many places, terrible customer service and card now blocked. A disgrace.
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Anniecooney's reply to Canaderyn's Comment
Written on: 18/12/2012
Hi, I am sorry you had probelms as well , but glad in away , as its proves that its not just me as Caxton tried to say it was a one of problem and nothing to do with them,
I have since cancelled my card as they were just not interested.
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Caxtonfx's Response to anniecooney's Review
Written on: 01/02/2013
Hi anniecooney,
We're sorry to hear about your experience with our card. We are constantly working with Visa to increase the amount of outlets that accept our card and have recently fixed the problems with card acceptance at Walmart.
Regarding ATM charges, when you use an ATM overseas, the ATM owner may charge you a fee. This is not Caxton FX charging you, it's the ATM owner. A large number of banks in the US will charge, but they normally inform you of this before letting you proceed. Unfortunately, if the ATM owner chooses to charge for a withdrawal, there is nothing we can do to prevent or refund this charge as it is not levied by Caxton FX. Hope that makes things a little clearer.
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Anniecooney's Response to anniecooney's Review
Written on: 03/02/2013
The whole point of my comment is that I incurred ATM charges because I could not use my Caxton card , I am we'll aware ATM charge for withdrawals but if my card is being refused in a store then I can either use my bank card and be charged or withdraw money from my Caxton card at an ATM and still be charged , how exactly am I supposed to buy anything? The whole point of having the card is that it is advertised as bring widely acceptable in the USA and reduces bank charges . I am still out of pocket through no fault on my own by putting money on your card, your reply is just standard corporate waffle declining to accept any responsibility . Caxton Customer service is non existent.
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★★★★☆
“CaxtonFX Euro Traveller : A very good way to spend in...”
Written on: 11/11/2012 by jymadel69
Pros : • Easy to load online or phone • Equivalent euro balance is displayed before you load • Free ATM withdrawal outside the UK (Euro currency countries only !) • Secure • VISA reliability • No monthly charges Cons : • None really except that they could be more competitive with exchange rates. • Poor customer service attitude over the telephone. After reading the reviews of travelmoney cards generally, I settled for the Caxton FX eurotraveller and I was not... (read more)
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Jhglondon's Comment
Written on: 11/05/2013
Did you find that a lot of ATMs charge in Europe? Can you use it at any ATM?