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| Ease Of Navigation | 6.7/10  |
|---|---|
| Value for Money | 4.3/10 |
| Reviewer Rating | 4.7/10 |
| Overall Rating | 3.8/10  |
Full review by
biga816
on 2nd Jan 2007
User Rating : 3
Respect :
0
Good Points: They have a wide choice of calling cards.
Bad Points: All orders under $20 are subject to a $1 additional fee which is kind of not right to begin with but I heard of a couple other sites who do this so they aren't alone. On only my 2nd order from them, it seems they charged me twice for the same transaction, which I'll have to call my bank to file a claim and get removed. I understand there's human error but c'mon...only my 2nd time! Thirdly, I'm sure this has happened with several different phone cards from different sites but after my first call which was only under a minute, the card lost $1.65 or so. I bought the card for $10 with 200 min. Reducing that amount is a huge chunk of minutes. I called customer service and through an automated service, they refunded $1.25. I was kinda satisfied but what if I actually needed to talk to a customer service operator? That wasn't available in that phone number. Of course there is a different service number for the site instead of just the card.
General comments: Overall I have had only 2 transactions and have felt that this site is not quite right already. I may get away with this unscathed but it sure has brought up some serious concerns and the trust I was hoping to develop with this site was lost instantly. Good luck on your dealings this site.
biga816's review and ratings | 234 words
Review by
danniefong
on 27th Dec 2005
User Rating : 1
Respect :
0
Big Pins.com are terrible, I bought a phone card from them. the card was supposed to deliver 300 minutes to my country. I ended up getting only 75 minutes after the first call. I'll never buy from them again!!
danniefong's full review | 38 words
Review by
JamieC
on 14th Dec 2005
User Rating : 10
Respect :
0
Big Pins have excellent rates and a tremendous variety of phone cards to choose from. Navigation was simple and clear. Terms and conditions as well as pricing, is easily noticable and legible, so there is no confusion regarding maintenance and/or pricing. The Christmas theme is so adorable and I love it. I'll definitely be using Big Pins again without hesitation and have recommended a lot of my friends. Thank you Big Pins! You have one happy customer on your hands.
Jamie C.
JamieC's full review | 83 words
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