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Latest Reviews

“Where's My Refund”

Written on: 14/03/2017 by GezzaKelly (1 review written)

Ordered 2 sets of paint brushes, only 1 set was delivered as the item was out of stock. I was offered an immediate refund, this was over a month ago. I have repeatedly contacted them via telephone and email and all I get is the same stock response of "I've passed your request to our finance department and they are dealing with it with immediate effect" Wish I'd checked out other people's reviews before I ordered, rubbish in every way, avoid at all costs!!… Read Full Review

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“Poor product delivery and customer service”

Written on: 10/03/2017 by CarolinaSmith (1 review written)

Placed pre-order for Wii U Zelda Breath of the Wild and paid extra for release day delivery. Received email after 5.30pm day before release date (so I could not talk to them to complain that day obviously), blaming Nintendo for not making enough copies (total lie as all High Street stores had stock the following day) . I easily managed to get a copy off the shelf the next day. Took two days to reply to complaint email and cancellation and refund I made. Got an email on late Saturday stating it… Read Full Review

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“Never received andvrefused refund”

Written on: 25/02/2017 by Lisahudson (1 review written)

I purchased a Christmas gift on 6th December. When it hadn't arrived by the 23rd December I contacted them and was told it hadn't yet been dispatched. They offered to cancel the order and I agreed. However no refund was provided and when I followed up on the 6th January they said they had dispatched on the 4th January so I couldn't be refunded. I objected and requested the escalate. After some backwards and forwards emails they finally provided a manager email. I contacted him on 6th… Read Full Review

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“Did not receive item”

Written on: 20/02/2017

Many requests for tracking number but no response. Complained via PayPal and then gameseek provided a number well after it was supposedly delivered. Contacted courier but they only referred me back to gameseek. PayPal review was in favour of gameseek because they gave a tracking number. Disregarded that it was given after delivery date. Did not get a failed delivery notice to check local despatch. Lost my money and no item. Not happy at all with gameseek… Read Full Review

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“My item never arrived!”

Written on: 08/02/2017 by Mack01928 (1 review written)

3 days after the agreed delivery date I tried to contact them by phone and email and the never responded. My item never arrived although I had paid for it. I went on to read other reviews and was shocked at how many others were in the same boat. Awful company and I would definitely not recommend them, only for paying through PayPal did I get my money back… Read Full Review

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“GameSeek refuse to honour free returns for a faulty toy”

Written on: 05/02/2017 by xtinaclaire (1 review written)

I purchased a Bakugan toy for my son which turned out to be broken once unpackaged. Gameseek ignored me when I complained and I had to raise a Paypal dispute, they continued to ignore me. Paypal have now instructed me to return at my own expense. So much for Gameseek complying by distance selling regulations, they should pay the cost of return. BEWARE… Read Full Review

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“AWFUL RIP YOU OFF!”

Written on: 31/01/2017 by Skinnerje167 (1 review written)

I ordered two furreal pets for my daughters for chrstmas. The first arrived but the second never came. I emailed them repeatedly and they just ignored. When i ordered online i was under the impression that they were a google verified shop which i learnt after ordering had been revoked! I requested a refund through paypal where they replied that i was the DISHONEST one and that both items had been delivered. Yes one had been delivered im not denying that but the other never came and they felt… Read Full Review

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“Item not despatched, still waiting for refund after 2...”

Written on: 28/01/2017

Order placed on 3 Dec for Christmas. Never despatched. Still waiting for refund despite sending numerous emails. No one ever picks up the phone. Please don't waste your money ordering from this company… Read Full Review

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“Highly Recommended”

Written on: 11/01/2017 by 35Ellis (1 review written)

Fantastic service, prompt delivery item as described… Read Full Review

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“AVOID, Terrible, Do not trust this company”

Written on: 09/01/2017 by petewinter (1 review written)

Unfortunately I purchased an item via gameseek with out reading the many bad reviews. Lesson learn't now! They have wasted enough of my time already so I can't be bothered to go into pages of full detail, but lets just say if there is a problem with your order you will not be able to contact them via phone and you will not get any assistance via email. I was very patient, but in the end I had to go through a paypay claim to get my money back. I am very reasonable person and would not be… Read Full Review

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“I would not recommend this company to my worst enemy....”

Written on: 08/01/2017 by DesiraeRoberts (1 review written)

I would not recommend this company to my worst enemy. Ordered 2 weeks ago for an item which is apparently in stock. Got shipping notification a week ago and still nothing (Express delivery by courier) No response to mails and phone just rings endlessly… Read Full Review

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“Doesn't deliver or respond to messages ”

Written on: 28/12/2016 by Jfox17 (3 reviews written)

Doesn't deliver items, doesn't respond to messages. No tracking information… Read Full Review

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Mcgra01's Response to Jfox17's Review

Written on: 29/12/2016

Totally Agree

I purchased a Risk Board Game along with others through Tesco Direct - it never arrived. From the same order another supplier shipped games the next day but GameSeek took 5 days to ship the game which was supposed to be in stock. Tried ringing them several times but both I and Tesco customer services found that they don't answer the phone or their emails. Unfortunately these games were Christmas Presents for two brothers with one not receiving his until the new year when I reordered from another supplier. Lesson don't purchase anything from this supplier you may never get it,

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“Avoid this company!!”

Written on: 28/12/2016 by 98McClellan (1 review written)

Ordered a GameSeek item through another company. Was sent an email 2 weeks after I had made the purchase to say my item had been shipped when apparently it wasn't even in stock however had only found that out once I had to get in contact with GameSeek which was a nightmare over a month later. I asked for a refund twice, they ignored me and sent me the item. This was a Christmas gift which I had bought on the 8th November and recieved it around the 15th/16th December… Read Full Review

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“Item ordered 6 weeks before Christmas did not arrive...”

Written on: 24/12/2016 by cmMoser214 (1 review written)

Would have appreciated an up front notification that they did not even have the item in stock when ordered but instead got false promises until too late to order elsewhere. Disgraceful treatment of customer, especially at Christmas to disappoint a child… Read Full Review

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“Items clearly not in stock as advertised, not contactable”

Written on: 23/12/2016 by Biksanlee (1 review written)

I would recommend paying with Paypal rather than credit card if trying to order with this company. I don't know why they have so many good reviews on line. On 8th Dec 2016 I ordered an item for a Christmas present, which their website stated had considerable stock levels. After 7 days and no receipt/dispatch email, I emailed them asking when my item would be received. I had no response so emailed them again 4 days later. I then tried calling them and no one picks up. Their website 'contact us'… Read Full Review

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“Just dont bother”

Written on: 21/12/2016 by Alansaddler (2 reviews written)

After buying a PS4 game from them, the PC Version was sent to me. It was sent unrecorded post so I could of said it didnt arrive. I was honest and stated they had sent the PC version. I then had to take a photo to prove their mistake. They wouldnt cover the cost of sending it back recorded although Gameseeks mistake. They had the cheek to say it was my fault when even the email they sent stated PS4 Call f Duty Infininate Warfare Legacy edition. Finally sent back to them which I paid for. Refund… Read Full Review

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“AVOID AT ALL COSTS”

Written on: 20/12/2016 by snowfire001 (1 review written)

When I placed my order there were supposedly 3 of this particular fragrance in stock. 3 days later the item still hadn't been despatched. I checked the stock level which now said 'out of stock'. So I contacted customer service and asked if they were sending out to me one of the 3 that were available when I ordered. I also advised them it was a Christmas Present and that if it wasn't available to be sent immediately they would need to let me know so I could cancel my order and order from someone… Read Full Review

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“Did not get full order - Ignoring every contact”

Written on: 10/12/2016 by AndreaSchultz336 (1 review written)

I buy online most of the time. Now I ordered from GameSeek an item that is hard to get in Germany. At first, everything went just fine. I ordered, I payed, they sent me a tracking-number. One week later, a package arrived, with most of the items missing. Inside was a little piece of paper that exactly told me, what part of the order was "posted" and that the other part of the order is still marked as "ordered". Ok, no problem, it will probably arrive soon. But it did not. And that is basically… Read Full Review

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“Disgraceful”

Written on: 25/10/2016 by LiamI (1 review written)

Item wasn't arriving on time (I paid extra for guaranteed delivery) so I paid with my own money to return via Royal Mail and 3 weeks later they claim to have not received it and are refusing to refund. Emails & calls mostly ignored. Avoid… Read Full Review

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“Avoid at all costs”

Written on: 20/09/2016 by Spurs_savage (1 review written)

I pre-ordered a game with this company, paid the extra money for 'fast' delivery, only to get told I wouldn't be getting the game delivered on release day. The release day was on a Thursday but I got the despatched email on the Tuesday. It gets better.... I was then told I couldn't get a refund because the game was already in transit. Following that, I then got told the game had been delivered to my address on release day when the courier company (Hermes) were nowhere near my address. I… Read Full Review

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