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Picture courtesy of Girl Power.
| Customer Service | 3.5/10   |
|---|---|
| Value for Money | 4.2/10 |
| Reviewer Rating | 3.6/10 |
| Overall Rating | 3.5/10 |
Full review by
Foxy3731
on 13th Sep 2008
User Rating : 10
Respect :
0
Bad Points: I haven't found any bad points at the moment so I consider myself very lucky, during a very stressful time.
General comments: I have recently just had my car written off and Sheilas Wheels were very efficient, within an hour of the accident I had a hire car arranged, solicitor appointented for injury claim and my car being collected from the recovery yard. Before I went on holiday 2 days later the garage had confirmed that it was a right off. I then went on holiday for 2 weeks and when I returned I had the valuators on the phone offering me a price for my car, within 4 days the cheque had arrived. I'm guessing I have been very lucky also with the other party admitting full liability.
I would recommend Sheilas Wheels on the experience I have received, bearing in mind the other party admitted full liabilty, so it was easy going for me.
Foxy3731's review and ratings | 151 words
Review by
1lawyer
on 2nd Sep 2008
User Rating : 9
Respect :
0
Very good staff, excellent customer service lines, cheap cover for lady drivers and the cover everything including my bag....no stupid excess extras....no problems.
Cant complain, great website, great staff, good product.
1lawyer's full review | 37 words
Review by
Guest.
on 11th Jul 2008
User Rating : 8
Respect :
0
Just having had a baby when I took out my car insurance with Sheila's Wheels insurence I had my hands full and I forgot to send proof of my no claims discount. They sent me two letters to remind and each time I phoned up to explain that I had forgotten and each time they were lovely and understanding. The first time I phoned I asked them to put a note on my account to say that I had phoned and surprisingly they had done as they confirmed this in my second call. No claims made but so far so good.
Guest.'s full review | 106 words
Review by
homepsych
on 19th Apr 2008
User Rating : 0
Respect :
+1
From reading the reviews, everyone who says they are brilliant appears to have either been bewitched by the savings available, or have had a straightforward claim where nothing has gone wrong. With me the so-called approved repairer just failed to inform me of the problems with the repair, changed their story on 3 occasions when I queried the repair and then buried their head in the sand and went incommunicado. Almost 12 months to sort out the problem to any sort of satisfactory conclusion, and ...
homepsych's full review | 193 words
Review by
Guest.
on 12th Mar 2008
User Rating : 10
Respect :
0
Came up best price on 3 comparison sites, saved £130 on existing policy. Received follow-up call very soon after visiting website. Courteous and friendly staff so far, so good! Have read reviews that say customer service not very good in 2007 so hope that this has now improved.
Guest.'s full review | 46 words
Review by
fletcher polly
on 31st Jan 2008
User Rating : 0
Respect :
0
I had an accident nearly 1yr ago. Two independent witnesses say it was the other party's fault. Despite this the other driver wants to try and claim for the £50 damage to his car from my insurance! My insurers are denying liability and yet they say they have to increase my premium as their is an outstanding claim against my policy - They haven't paid anything, the other side have done nothing, the other side is chancing his luck and in the meantime I have lost my 3yrs no claims bonus an ...
fletcher polly's full review | 220 words
Review by
Guest.
on 18th Jan 2008
User Rating : 0
Respect :
0
Rubbish! Do not touch them with a barge pole! Norwich Union are the way forward! It pays to go with a reputable, higher price company, at least you know you are receiving a quality service. They left me driving around illegally for a whole week, then on the 7th day unaware of the situation I arrived home to find a letter from Sheilas Wheels telling me that they had cancelled my insurance a week ago!
Guest.'s full review | 78 words
Review by
patriciaweber2
on 8th Jan 2008
User Rating : 0
Respect :
0
Terrible customer service - same as previous reviews. At first Sheilas Wheels quoted me £185 - told to send no claims proof. Sent this - they asked for it again - they also requesting details of the claim I made with Churchill (which was never made)! Online there was no facility to say my car was an automatic. When I phoned to check they charged me an extra £14.00 and that new documents would be sent but said it wouldn't be mentioned on the new documents but it was on their system! Y ...
patriciaweber2's full review | 210 words
Review by
Guest.
on 8th Jan 2008
User Rating : 2
Respect :
0
Customer service and overall experience at Sheilas Wheels. Had an accident in March, which was not my fault and was all sorted in the first two weeks. Then two months down the line they said the other insurance company has now changed its mind and the dispute is still open. It is left to me to chase up the case all the time, and when I do get through, they don't have any definite answers, and tell me we just have to wait? I have had a very poor overall experience!! I wouldn't recommend...
Guest.'s full review | 95 words
Review by
saskamoore
on 3rd Dec 2007
User Rating : 2
Respect :
0
I have been driving for 14 years and insured my car through Sheilas Wheels this year. I had my first at fault claim 2 weeks ago and Sheilas Wheels have been dreadful to deal with. The accident happened on the Tuesday, and it took 3 days to write the car off, I was told I wasn't entitled to a car because mine was a write-off (if it had of been fixable I would have had a hire car). The car was a officially declared a write off on the Friday, and I was told an my claim would be settled (eg cheque i ...
saskamoore's full review | 246 words
Review by
jmaizonnier
on 23rd Oct 2007
User Rating : 0
Respect :
0
Found them unhelpful, unable to make changes to policy easily, not simple to cancel policy.
I have now canceled my policy and went back to my original company, and would never use them again.
jmaizonnier's full review | 34 words
Review by
AMY37
on 19th Oct 2007
User Rating : 0
Respect :
0
Crash reported evening of incident called next day to see when car would be recovered incident had not even been logged 2 days after crash car recovered garage did assessment that morning sent info to Shelia's wheels engineer did not look at it until 4 days later when I was assured it would take 48 hours no courtesy car provided even though I have 3 small children and to top it all off a hidden clause that is not stated in policy caused me to pay a extra 200 pounds in excess. Shelia's wheels is ...
AMY37's full review | 122 words
Review by
heather jane
on 1st Jun 2007
User Rating : 4
Respect :
0
Got documents quick when I agreed to take Sheilas Wheels Car insurance, WILL see how things go this year.
heather jane's full review | 60 words
Review by
elissa18
on 2nd Mar 2007
User Rating : 0
Respect :
0
You might save on insurance money, but try and make a claim they are appalling. Sent my car to Lancashire motor bodies and the work was appalling, had it 7 weeks in total for a scrape. Then 5 month down the line had a massive leak due to the fact the door skins not replaced. Put in complaint to Shelias wheels. Sent it to a garage of my own choice but had to pay for a hire car to get to work while it was in garage because it wasn't Sheila,s wheels approved, cancelled insurance wouldn't advise an ...
elissa18's full review | 219 words
Review by
traimartin
on 27th Jan 2007
User Rating : 2
Respect :
0
Although they gave me the cheapest quote, I was asked to send my previous insurance details to them to prove my no claims bonus. I have sent these documents to them twice now, and twice they have told me that they have not received them. This is REALLY worrying, because all my personal and car details were on there, and I now haven't a clue where all my information has ended up.
When I telephone the Sheilas Wheels car insurance call centre, all I'm told is to resend them! Now I don't know i ...
traimartin's full review | 156 words
Review by
MSF36
on 29th Dec 2006
User Rating : 0
Respect :
0
Whether you end up talking to one of their call centres in the UK or someone in Asia, they DO NOT LISTEN to a word you say.
You might as well be talking to a robot. Sheilas Wheels car insurance customer service refuse to let you speak to anyone in authority.
In the end I had to shout at the last person I spoke to and tell them to shut up and listen!
I changed address, so I informed them of my new address, they then sent my cover details to my new address. Then for some reason they sen ...
MSF36's full review | 214 words
Review by
CLoach
on 12th Oct 2006
User Rating : 9
Respect :
0
The quote really was considerably cheaper than anyone else., and it would appear that I am covered for the same things.
I have not had to make a claim or deal with Sheilas Wheels customer services, so I cannot really comment on this. Any dealings so far have been fine.
CLoach's full review | 50 words
Review by
louisebedford
on 11th Oct 2006
User Rating : 9
Respect :
0
They were £100 cheaper than any other insurer. Unfortunately their out of hours call centre is based outside of the UK, but I received an excellent price from Sheilas Wheels car insurance. However, I was a little disappointed with the foreign call centre.
louisebedford's full review | 42 words
Review by
Maxztif
on 5th Oct 2006
User Rating : 10
Respect :
0
It was really easy to insure with them over the phone. The gentleman I spoke to was extremely helpful and friendly.
It is a slightly embarrassing looking insurance document with the Sheila's Wheels logo, as it is a bit naff!
The best comment I can think of is that I am due for renewal and I will definitely renew with Sheila's Wheels if the quote is right!!!
Maxztif's full review | 67 words
Review by
karenmc
on 18th Aug 2006
User Rating : 2
Respect :
0
The original car insurance quote from Sheilas Wheels was OK, and much in line with other insurers.
The call centre is based in Bangalore India. Whilst the operators are able to speak fairly good English and deal with straightforward quotes, their comprehension and understanding of anything that does not fit within a 'prepared script' is beyond them. They are unable to do anything else but repeat themselves from what appears to be 'autocue'!
I would never use an organisation again where the ...
karenmc's full review | 135 words
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