Sheilas Wheels Car Insurance Reviews - www.sheilaswheels.com

Click here if this is your business
★☆☆☆☆
1.3 / 5
12% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Media Gallery for Sheilas Wheels Car Insurance www.sheilaswheels.com

Sheilas Wheels Car Insurance www.sheilaswheels.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Avoid at all cost”

Written on: 22/11/2014 by KiraMcCain367 (1 review written)

A van rolled into my parked car, Needed a new tailgate and bumper, luckily the guy left his no (very luckily) addmitted total liability. All details were phoned through to Shelias Wheels.insurers took to own preferred garage sent it back while waiting for parts. Seven was later I phoned insures and told them I wasn't prepared to wait any longer and I had found some one to do the work straight away, they replied as the parts were on order I couldn't do that.......the parts miraculously turned… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Smooth claims process ”

Written on: 20/11/2014 by hayleyg22 (2 reviews written)

Had a prang when there were two vans parked on double yellow lines on each side of our drive. Ended up scraping the car trying to get past them. Was disappointed to be told it was an 'at fault' claim because there was no one in the vans at the time - even though they were parked illegally!! Apart from that, smooth process although because there was a small amount of rust at the accident site, they told us it couldnt be repaired and was offered a cash pice instead which we accepted. In… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST INSURER EVER”

Written on: 13/11/2014 by 163Webb (1 review written)

SHELIAS WHEELS THEY ARE THE WORST INSURER IVE EVER KNOW IVE BEEN IN THE INDUSTRY FOR OVER 20 YEARS. THEY DONT CALL YOU BACK THEY DONT SEND PAPERWORK WHEN THEY SAY THEY HAVE THEY DONT CARE UNLESS THE 3RD PARTY ARE TO BLAME THEN THEY SUDDENLY WORK FOR YOU AVERAGE LENGTH OF WAITING TO GET THROUGH TO THEM 20 MINS … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jeffconnell's Comment

Written on: 14/11/2014

I am awaiting settlement of a claim from 18/5/14. Chased it up today and was informed that they has closed the case as they could not contact me! They confirmed my telephone number, so how can they not contact me! They are the worst company ever AVOID.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“*Sheilas Wheels* Update your documents? Don't even...”

Written on: 07/11/2014 by Blakefn389 (1 review written)

Bad service You cannot view your documents or print them online. Too pricey for what they're offering. Pay for documents? Errrrm...No! I bought a new car so i obviously called and updated my documents. I called and changed. They SHOULD HAVE SENT ME MY NEW UPDATE DOCUMENTS RIGHT? ... well.. they didn't. it took over three months of phone calls. One would say it has been sent - false (how do i know this? Read on) Another time they put me on hold for over twenty minutes. Another time - the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgustingly High Admin Fees”

Written on: 27/10/2014 by Sub Sea Sniper (8 reviews written)

My wife had a car insurance policy with Sheilas Wheels, we bought a new car that had free insurance so called Sheilas Wheels as a courtesy. It seems that honesty is not to be rewarded, the policy cost £119 and they charged us a £55 admin fee for the cancellation of the policy. Totally disgusted with that. I gave them information to their advantage (they don't have to insure me for the remained of the policy) yet they charged me for this privilege. The call handler mumbled something about… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sheilas wheels worse insurance ever”

Written on: 12/10/2014

I had an accident in August this year with third party admitted liability within 3 days and driver was really nice to me so thought insurance will be quick sorting my car out as wasn t much damaged instead it turned out like worse nightmare ever.. They turned round saying my car is a write off although only 70000 mileage new cambelt 8 months still on MOT etc..the quote for repair they said was going to be £3400 and refuse to give me another repair cost quote to compare.As I knew this was a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Didn't go with them but proffesional and helpful on phone”

Written on: 30/09/2014 by KianaPoole353 (1 review written)

I contated Sheila's wheels today due to their price being one of the best on a price comparison website. I didn't end up going with them as my current insurance company beat their price, but the lady who took my call answered my enquiries and was friendly and helpful. If my current insurance company had not beaten their price then I would have probably gone with them, I was happy with the good attitude from the member of staff on the phone. In addition to this I was a male calling on behalf… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jeffconnell's Comment

Written on: 14/11/2014

This is just a sham to get you as a customer. I can assure you that the majority of reviewers on there are not wrong. I am female and that's why I went with them. All I will say is that you had a lucky escape.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“absolutely disgusted!”

Written on: 29/09/2014 by angeandgaz (1 review written)

moved house, got 2 weeks to go on policy. ring to change address for renewal and they have charged my £30 for an admin fee!! will be getting straight onto another company now as I will not be renewing with them. After about 4 years of being a customer, i will be going elsewhere. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jazzhands24's Response to angeandgaz's Review

Written on: 07/10/2014

it clearly states an admin charge of £30 for any changes unless u update it yourself online , some people are so pathetic

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Shocking Customer Service”

Written on: 18/09/2014 by RichardWoodwards (1 review written)

If you value the money you work hard for and expect a claim to be settled if you pay your premiums then look for another provider. Shelias Wheels are appalling and their customer services matches this incredibly low standard. Following a deer hitting my wife's car, her first ever claim in 20 years of driving, they are bleating about covering some costs. They've left her carless, despite paying extra for guaranteed courtesy car, and don't return phone calls. I could write loads more but do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ABSOLUTE RUBBISH!!! Avoid, Avoid, Avoid!”

Written on: 09/09/2014 by Icantbelivethesepeople (1 review written)

Needed fast insurance cert to change my personal reg to a new car and was told they could only fax it...in 2014!!! Presumably, the corporate video is on Betamax. Additionally, explained in letter that I couldn't provide the renewal letter from my last insurer for proof of NCD as it was only half way through and I had bought a new car...Also told them I was offshore for two weeks and any issues, they were to drop me an email. This must have been beyond them as I drove the 50 odd miles from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“policy rules”

Written on: 08/09/2014 by 258Murray (1 review written)

Spoke to someone from sheilas wheels today, for renewal I didn't want key cover and miss fuel protection Apparently you can't take off individual items as its a deal These people are full of poop ASK to speak to a manager and got no manger, Totally full of poop these people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 18/08/2014 by Ellie14 (1 review written)

I have home insurance with this terrible company. Made a claim in May 2014 for a damaged bath. They have still not paid out. Latest correspondence is asking for the measurements of my bathroom width depth and height, as they have instructed a third party company to 'assess' my claim. Obviously we have had to have the work done and we have paid for it. Due to the delay we had extra water damage to our plaster board and floor boards around the bath. Total claim is around 700, and it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Where are all the Managers Hiding ?”

Written on: 08/08/2014 by Giselleq431 (1 review written)

Generally given the runaround today when I called to make a Glass Claim! Called SW for advice & as soon as I hinted at canceling my policy the "Babyish Sounding Smug " female immediately could not wait to tell me about a £55 cancellation fee, asked for a Manager & none could be sourced , no Nanager could call me back as it is an inbound call centre? She would not even give a Nanagers name ? Well I will be canceling & I will not be paying any free however I will be making a complaint to the FCA… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“After a year with Sheila's Wheels, I did not renew...”

Written on: 06/08/2014 by nigelp999 (2 reviews written)

After a year with Sheila's Wheels, I did not renew with them, as the renewal price was a lot more than I could get by changing using a comparison website. Therefore I rang Sheila's Wheels and told them that I did not want to renew, and they said OK. End of story? No, because 6 weeks later I noticed in my bank statement that they had completely ignored my call and had kept taking the monthly direct debit, not just one but two payments. When I rang them about it, the employee I got through to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jeffconnell's Response to nigelp999's Review

Written on: 14/11/2014

AVOID Sheila's wheels!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Cancelled car insurance”

Written on: 31/07/2014 by KerryLiv (1 review written)

Found a cheaper car insurance today after buying a new car. Rang up SW for a quote they quoted nearly double the quote I had seen previously with new company. I have been with SW for 5 years. They didn't try and match my new quoted or offer any kind of alternative. They charged me £90.00 to cancel and the lady on the phone sounded very smug. Bad attitude and absolutely no attempt to keep me as a customer! I then noticed that on the car insurance comparevwebsite that SW quote was on £20.00… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NOT Recommended to anyone. ”

Written on: 21/06/2014 by Angel2412 (1 review written)

Obviously went with them at the time as they were the cheaper insurance but recently moved out and phone to change my address. They want £162 to change address or the policy is void. RIP OFF. AVOID!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip-off Insurance”

Written on: 21/06/2014 by honestreviewer185 (3 reviews written)

Went with them previously and they wrote off my car without discussing it with me and then cancelled my policy as it was an 'at fault' claim. They then tried to pay me about 60% less than the market value of the car. It was only because I kept all records of correspondence and when I escalated to a complaint that they admitted the sum offered was incorrect and reimbursed me. It took months to sort out and was very stressful. I never believed the car had enough damage to be written off. I felt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Margaretfanion's Response to honestreviewer185's Review

Written on: 12/10/2014

That is exactly what happen to me , so stressful :-(

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Courtesy car hire benefit and recovery - what a joke!!”

Written on: 18/06/2014 by gtBailey363 (1 review written)

I had an accident (no fault of my own) and had to wait over three hours for the recovery people through Sheilas Wheels to turn up. I went through various departments trying to report the incident and was put on hold (to an 0845 number). I was quite upset following the accident and then received a call stating that recovery were experiencing high call volumes and did I mind waiting!! With this I burst into tears as I was by myself in the middle of nowhere and there was a police incident taking… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cinderellascar's Comment

Written on: 21/06/2014

I am with these people, sadly! I havent had to claim as yet!!..i am a bloke by the way, i was attracted by prices??

But i called them the other day to report that i was now retired, and would i get a better deal, as i wont be doing my usual 6000 miles to work, per year, drive to LONDON....You just wont believe what this young man said! in answer to my optimistic enquiry.

The young man on the phone dealing with my enquiry, said; without, even a little, embarassment, ''you wont save money, but it will cost you 'More' in payments!... WHY? i asked, glancing at my nearest calendar to see if it was April 1st... He said; ' '' Because you are NOT driving your car to work, TO London!! on a regular basis''... so i said ('' could you repeat that'', as i thought i had misheard what he had said...but no, i did not hear wrong...he said ..''So if you are driving 5000/6000 miles LESS, by being retired, and NOT travelling to LONDON for work .. AND your car is parked at HOME, in a PRIVATE car port on a PRIVATE housing area...YOU WILL SAVE £1: 74p Per Year....Yes £1: 74p PER YEAR....Just to be clear, he told me i would be up for a SAVINGS of £1: 74p!!. Per year ..But, he also said, you will have to pay a (£24 fee ) to get the £1:74P deduction PER YEAR.

Confused? yes i was!...strait on to Confused .Com.. in search of someone in car insurance who DOES NOT wish he was a stand up commedian.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Simply TERRIBLE”

Written on: 16/06/2014 by Steele446 (1 review written)

I called Sheila's Wheels on behalf of my close friend who had just received her latest renewal quote. The premium was extremely high and an increase on the previous year's policy, despite my friend's maximum no claims of 13 years. Naturally, we were curious to understand why the premium was so high compared to competitors found via Compare the Market. To call Sheila's Wheels renewals dept. you have to pay for the call which, to me is totally wrong. The agent I spoke to was pleasant enough… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cancellation fee issue.”

Written on: 21/05/2014 by Jeffersonz484 (1 review written)

Wouldn't use them again or recommend them to anyone. Charged a cancellation fee for roughly £10 more than I paid per month when I changed my car - I only had 4 wks left until renewal too. Like other customers I was kept waiting on the phone (0845 number, of course) numerous times. I would avoid this lot if I was looking for a policy. It's just not worth it. Feeling quite ripped off at the moment. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview