Sheilas Wheels Car Insurance Reviews - www.sheilaswheels.com

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★☆☆☆☆
1.3 / 5
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Media Gallery for Sheilas Wheels Car Insurance www.sheilaswheels.com

Sheilas Wheels Car Insurance www.sheilaswheels.com

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Latest Reviews

★☆☆☆☆

“Cancelled car insurance”

Written on: 31/07/2014 by KerryLiv (1 review written)

Found a cheaper car insurance today after buying a new car. Rang up SW for a quote they quoted nearly double the quote I had seen previously with new company. I have been with SW for 5 years. They didn't try and match my new quoted or offer any kind of alternative. They charged me £90.00 to cancel and the lady on the phone sounded very smug. Bad attitude and absolutely no attempt to keep me as a customer! I then noticed that on the car insurance comparevwebsite that SW quote was on £20.00… Read Full Review

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★☆☆☆☆

“NOT Recommended to anyone. ”

Written on: 21/06/2014 by Angel2412 (1 review written)

Obviously went with them at the time as they were the cheaper insurance but recently moved out and phone to change my address. They want £162 to change address or the policy is void. RIP OFF. AVOID!!!!!!!!… Read Full Review

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★☆☆☆☆

“Rip-off Insurance”

Written on: 21/06/2014 by honestreviewer185 (2 reviews written)

Went with them previously and they wrote off my car without discussing it with me and then cancelled my policy as it was an 'at fault' claim. They then tried to pay me about 60% less than the market value of the car. It was only because I kept all records of correspondence and when I escalated to a complaint that they admitted the sum offered was incorrect and reimbursed me. It took months to sort out and was very stressful. I never believed the car had enough damage to be written off. I felt… Read Full Review

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★☆☆☆☆

“Courtesy car hire benefit and recovery - what a joke!!”

Written on: 18/06/2014 by gtBailey363 (1 review written)

I had an accident (no fault of my own) and had to wait over three hours for the recovery people through Sheilas Wheels to turn up. I went through various departments trying to report the incident and was put on hold (to an 0845 number). I was quite upset following the accident and then received a call stating that recovery were experiencing high call volumes and did I mind waiting!! With this I burst into tears as I was by myself in the middle of nowhere and there was a police incident taking… Read Full Review

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Cinderellascar's Comment

Written on: 21/06/2014

I am with these people, sadly! I havent had to claim as yet!!..i am a bloke by the way, i was attracted by prices??

But i called them the other day to report that i was now retired, and would i get a better deal, as i wont be doing my usual 6000 miles to work, per year, drive to LONDON....You just wont believe what this young man said! in answer to my optimistic enquiry.

The young man on the phone dealing with my enquiry, said; without, even a little, embarassment, ''you wont save money, but it will cost you 'More' in payments!... WHY? i asked, glancing at my nearest calendar to see if it was April 1st... He said; ' '' Because you are NOT driving your car to work, TO London!! on a regular basis''... so i said ('' could you repeat that'', as i thought i had misheard what he had said...but no, i did not hear wrong...he said ..''So if you are driving 5000/6000 miles LESS, by being retired, and NOT travelling to LONDON for work .. AND your car is parked at HOME, in a PRIVATE car port on a PRIVATE housing area...YOU WILL SAVE £1: 74p Per Year....Yes £1: 74p PER YEAR....Just to be clear, he told me i would be up for a SAVINGS of £1: 74p!!. Per year ..But, he also said, you will have to pay a (£24 fee ) to get the £1:74P deduction PER YEAR.

Confused? yes i was!...strait on to Confused .Com.. in search of someone in car insurance who DOES NOT wish he was a stand up commedian.

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★☆☆☆☆

“Simply TERRIBLE”

Written on: 16/06/2014 by Steele446 (1 review written)

I called Sheila's Wheels on behalf of my close friend who had just received her latest renewal quote. The premium was extremely high and an increase on the previous year's policy, despite my friend's maximum no claims of 13 years. Naturally, we were curious to understand why the premium was so high compared to competitors found via Compare the Market. To call Sheila's Wheels renewals dept. you have to pay for the call which, to me is totally wrong. The agent I spoke to was pleasant enough… Read Full Review

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★☆☆☆☆

“Cancellation fee issue.”

Written on: 21/05/2014 by Jeffersonz484 (1 review written)

Wouldn't use them again or recommend them to anyone. Charged a cancellation fee for roughly £10 more than I paid per month when I changed my car - I only had 4 wks left until renewal too. Like other customers I was kept waiting on the phone (0845 number, of course) numerous times. I would avoid this lot if I was looking for a policy. It's just not worth it. Feeling quite ripped off at the moment. … Read Full Review

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★☆☆☆☆

“One to avoid at all costs. Prey on women”

Written on: 19/05/2014 by qwJones128 (1 review written)

Most dishonest company I have ever encountered. Do not call customers back, forcing them to use a premium rate number, then they are kept on hold by the child (different one each time) for as long as they can. Stall on payouts and do not provide a hire car. Turns out to be the most expensive policy in history. Terrible customer service, from young, inexperienced cheap staff, who are there to prey on older ladies for commission. Simply there to make a quick quid from people they hope never… Read Full Review

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★☆☆☆☆

“Worst insurance company ever”

Written on: 31/03/2014 by Sweeneytp278 (1 review written)

Well what can I say but, god help anyone who goes with SW. Bough insurance from them, paid upfront for the whole year. After a five months we decided to get rid of the car as we didn't need two cars in one household. We rang up SW thinking that they would cancel the policy and then give us a refund. However, instead of a refund for the 6 months of the policy that was remaining we got a enployee depanding that we pay them an additional payment. They said that due to all their fees we would get… Read Full Review

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★☆☆☆☆

“renewal quote”

Written on: 31/03/2014 by 360Puckett (1 review written)

I spent 40 minutes on the phone before I was told I had to call back in a few days as my renewal was being sent in the post that day meaning I couldn't pay and renew till the letter had been posted even though the guy had gone through everything with me before telling me this( including telling me what my renewal price was)very disappointing and unprofessional… Read Full Review

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★★★★★

“turned an awful day round quickly”

Written on: 23/03/2014 by MaceyUrquhart420 (1 review written)

Thank you so much to Fahima!! My less than 3 week old car was hit today and no details left. We expected to pay money that we dont have but she advised me of this service id purchased. Thank you so much Sheilas Wheels. Honestly couldnt have handled it better. You rock!!!! #thatshowitsdone… Read Full Review

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★☆☆☆☆

“Could not care less”

Written on: 01/03/2014 by NaomiBird17 (1 review written)

I bought a policy from Sheila's Wheels, including legal expenses insurance. It wasn't until I needed this that I discovered it was contracted out to someone else, not that it should make any difference as my contract is still with Sheila's Wheels. They are diabolical, they have delayed and procrastinated for so long my claim is out of time in 7 hours, and I have had to complete all the paperwork myself because they aren't going to have time. I've even just found out they lied to me and have… Read Full Review

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★☆☆☆☆

“worst company ive dealt with !!”

Written on: 28/02/2014 by linzi_1984 (1 review written)

My car was damage, they spent 4months 'presumabley' contacting the third party, however forgetting to inform me of the progress. I had to continue ringing them to find out what was going on, eventually resulting in them not continuing the claim due to lack of evidance (aparently) !! And then they have decided that they will still reduce my no claims any way, and no my car was never repaired ! I shall be on the phone first thing in the morning, stupid poeple !… Read Full Review

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★☆☆☆☆

“lot of muppits”

Written on: 16/02/2014

took out insurance with shielas wheels as they advertise as a women friendly insurer, what a joke, my car was writtten off because someone drove in the back of me, they are the worst insurer in the world everthing is main as hard as possible for the customer. because they sub out everything you have 4 different companies dealing with your claim, you must report an accident immediately, wrong numbers on web site, only 10-2 cover on sundays, also want to pay minimum value for your car, i'm sure… Read Full Review

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★☆☆☆☆

“Read the Reviews and Avoid!!”

Written on: 05/02/2014

Just cancelled a policy with SWB. They want £55 for the pleasure of cancelling one month early, plus the remainder of payment on the policy - but I have to do it to release my no claims discount for another insurer. Phoned them 5 TIMES now to get a letter sent to new address with no claims info (funny their letter demanding the money got here quick and ok!) - pretty useless; sincerely glad I have never made a claim with them reading the reviews here!… Read Full Review

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Jojomac67's Comment

Written on: 12/02/2014

Hi, I too have just been ripped off by Sheila's Wheels!! It has cost me £70 to cancel my policy!! As it says above "Read the Reviews and Avoid!!" They will charge you for everything and anything, from £25 to change bank details, £56 to simply change your address, I have even read of someone being charged over £100 to cancel!! The only good reviews I have read are from the people who have yet to actually make contact with the company for some reason or other. Good luck to them, but I fear they will be joining us soon on this review centre!!!!!

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★☆☆☆☆

“warning don't use”

Written on: 28/01/2014

I had been with them for two years, got hit twice whilst stationary from behind, at first they seem OK got me home and got a car, bear in mind I am making a non fault claim. The rest has been horrid no help at all I had a good decent car which they wrote off, they refuse to pay enough for exactly the same car so I can put back on the road as if nothing happened, they refuse to take any evidence to your case, then a rude gives me an amount tells me that is final decision up to me if I cash the… Read Full Review

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★☆☆☆☆

“They'll take your money, but they just don't care!”

Written on: 22/01/2014

They have very poor customer services and charge admin fees to change even the most minor details e.g. direct debit date! They are ineffiecient and actually quite rude, even when they are at fault - they will not apologise - is it their policy?! I had a rear ender, and when i called to report it, the person i spoke with did not even take any details down and closed the query. when i called back a week later, the next person i spoke with said they would re-open and contact the third party… Read Full Review

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★☆☆☆☆

“Cancellation of Policy”

Written on: 08/01/2014 by marsds (1 review written)

I have just tried to cancel my car insurance today to be informed that Sheila's wheels are to charge me £55.00 for this, my insurance finishes in May! if I keep the insurance up til then it will cost me £58.00!!I have a 2 car discount with them the lady on the other end of the line kept asking me if I had another car and I said yes! how does this company work I ask?? if i had just changed the car over it would cost me nothing.... Sheila's wheels you need to look after your loyal customers! … Read Full Review

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★☆☆☆☆

“Bad Cancellation Policy”

Written on: 06/01/2014

I was shocked when cancelling this policy (having sold my car) to be charged £88.07p made up of £27.50 for the policy and the remainder for the add on to the policy of being able to have a hire car if mine was out of service due to accident. I think this is daylight robbery and will never use this insurance company again. Beware of Sheila's Wheels… Read Full Review

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★☆☆☆☆

“Cancellation charge”

Written on: 30/12/2013

Phoned to cancel car insurance and was told they will cancel direct debit and issue out NCB letter. 3 weeks letter get a debit recovery company calling me saying I owed Shelias Wheels my last direct debit , even though Shelias Wheels canceled it!!!! Called their customer services and they confirmed I had not paid last installment and explained they canceled theDD and not me. Their basic response was it was my responsibility and due to balance they wouldn't issue the NCB letter. After much… Read Full Review

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★★★★☆

“I have no complaints”

Written on: 19/12/2013 by SuePrecious (1 review written)

I had to make a claim last month and was dreading ringing after reading the terrible reviews here. Well you would think I was dealing with a different company. I rang them in the morning and talked to a vey nice, polite female to whom I gave a brief explanation of my accident, I was expecting lots of questions thinking they may try to get out of the claim, but not at all. By the end of the day I had had a call from their repairers and arrangements were made for them to come pick up my car and… Read Full Review

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