Sheilas Wheels Car Insurance Reviews - www.sheilaswheels.com

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Media Gallery for Sheilas Wheels Car Insurance www.sheilaswheels.com

Sheilas Wheels Car Insurance www.sheilaswheels.com

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Latest Reviews

★☆☆☆☆

“They couldn't care less”

Written on: 28/08/2015 by TysonGreer394 (1 review written)

I went for Sheila's Wheels because of low price but don't go there.they are targeted at women but the service is poor. I had bags, car keys and car stolen. The person who dealt with me clearly read from a script-including lots of questions about was I telling the truth- how sure was I that I was telling the truth. At no point was there any expression of sympathy.I imagine the staff are quite low paid and customer care is not high on the agenda for the company.when I finally got my car back… Read Full Review

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★☆☆☆☆

“Bad CustomerService”

Written on: 27/08/2015 by suemarshall (1 review written)

When I called Sheila's wheels to renew my car insurance I gave the operator my card details to be advised they will take payment on the 21/8 this was fine with me , however when I did not have the money taken from my card I called to enquire why ? To be advised they held my credit card from last year and just used that. Disgusted, When I asked to speak to a manager I was advised someone in finance could call me back if I wanted Bad Service and I am sure it cant be legal… Read Full Review

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★☆☆☆☆

“Run away from them”

Written on: 22/08/2015

I have insured my car with Sheilas Wheels, later I bought an another small car and by mistake insured with Sheilas Wheels Broker because I thought they are the same company (they have the same address) and I can get some discount for the second car.I paid 2 months deposit. As soon as I realized my mistake I talked on the phone with Sheilas Wheels Broker's agent and we agreed to cancel my insurance the last day of the 14 days cooling period without extra charge. Any accident happened till the… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 24/06/2015 by KatherineMcCartney382 (1 review written)

I had the miss fortune of being a shelias wheels customer for the previous 2 years, I highly suggest you pay more and go somewhere else. I had 2 accidents, 1 where someone went into the back of me whilst they were in the wrong lane on a roundabout and this went 50/50 despite witnesses proving my innocent and 2nd that was handled just as bad, you will spend at least 30/45 minutes on average trying to contact them bear in mind they are shut at weekends and they are beyond useless at keeping you… Read Full Review

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★☆☆☆☆

“Appalling service ”

Written on: 09/06/2015 by Lisareed (1 review written)

My car was parked outside my house when a car further up street rolled down and crashed into it. Although the other driver admitted full responsibility sheilas wheels within 4 days sent me a new renewal price putting it up £149 I had none stop fone calls even though I was originally told there wd be no cost I have been told that they will not release my car from garage until I pay a further £100 excess they are claiming all this from the other driver rude unhelpful staff have made a bad… Read Full Review

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★☆☆☆☆

“Continued charging into second..unagreed...year...”

Written on: 04/06/2015 by freddo50002 (1 review written)

Rip off and charged me the previous years monthly instalment price and not the no claims reduced price offered which i didn't even take up as it was an absolute rip off. NEVER AGAIN. It takes 3-5 days for a cheque to clear but apparently to them it takes 5-10 working days for them to return money to my account for a service i no longer agreed to partake with them???? SNAKE ARTISTS… Read Full Review

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★☆☆☆☆

“Called with a simple questions about my policy which...”

Written on: 29/04/2015 by TimothyCowan289 (1 review written)

Called with a simple questions about my policy which is due for renewal. Kept on hold for 25 minutes before giving up. Have now noted the consistently terrible reviews on-line. Will be taking my business elsewhere… Read Full Review

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★☆☆☆☆

“Money grabbing and rude”

Written on: 27/04/2015 by Keonp120 (1 review written)

I originally went with Sheila's Wheels as they came up cheapest on a comparison website. I'd been with them a couple of years before I actually had to deal with them on the phone. My partner (who was insured on my car) was in an accident that wasn't his fault. They dragged it out for months and were extremely rude on the phone when my renewal came up and we tried to switch insurance companies. They took the money out of my account automatically and then said if I wanted to change insurance… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 24/04/2015 by nickib (3 reviews written)

I was in an accident and my car was supposed to be collected on the Thursday morning (23/04/2015) . The "approved garage" Autospray didn't collect it till almost 5pm. This meant that, according to their SLA with the insurance company Esure (Sheilas Wheels), they didn't have to provide me with a courtesy car till Monday (2 working days). I live in the middle of nowhere with no bus service. Sheilas Wheels and Esure were both quite happy that it was OK for me to starve for five days before they… Read Full Review

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★☆☆☆☆

“worst ever insurance company”

Written on: 23/04/2015 by soob (1 review written)

After having a nightmare when I took out insurance ie losing proof of no claims, then threatening to cancel the insurance and charge me 75 pounds for not sending proof not adding business use then charging me even though it was their error I tried to phone to tell them that I did not wish to renew but gave up after being on hold for 45mins I emailed them and received acknowledgement that the policy would not be renewed then surprise surprise they debit my account. What a shower of ****… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 08/04/2015 by poscablue (1 review written)

Someone hit my car in Nov last year and drove off luckily I had a witness who saw the whole thing and got his reg number...so I ring sw to make a claim I'm fully comp but with a 900 excess stupid I know... Everything was going well until I get a letter this morning telling me they are dropping the claim as there wasn't enough evidence to support my claim ha ha coz didn't have a description of the driver what sort of rubish is that and coz I haven't got no claims protection I'm gonna lose a year… Read Full Review

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★☆☆☆☆

“Deeply regret”

Written on: 18/03/2015 by Meilzyi (1 review written)

As a first driver I compared all prices and of course steered more to the cheapest, however I regret this deeply as I am extremely appalled on how they've spoken to me. It's taken 3 attempts to get my black box fitted due to the customer service people telling me my box is actually being fitted at a completely different time as to which quartix (the people that install it) said to me AFTER I was charged a £50 fee each time because i was working and completely unaware to when they came to fit… Read Full Review

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Georginawesthead7's Response to Meilzyi's Review

Written on: 10/08/2015

are you able to drive the car between the time of taking out the policy and having the black box fitted? Thanks

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★☆☆☆☆

“Robbing Rude B...sds....”

Written on: 13/03/2015 by Jordanp172 (1 review written)

This has to be the worst car insurance company EVER!!!! DO NOT USE THEM UNLESS YOU WANT LESS THAN POOR CUSTOMER SERVICE AND EXTORTIONATE PRICES.. I WOULD NEVER ENCOURAGE ANYONE TO USE THIS COMPANY, I THINK THEY MUST SEND THERE EMPLOYEES TO BOOT CAMP WITH THE MOTO... THE CUSTOMER DOESN'T MATTER. CHARGE THE CUSTOMER FOR BREATHING DOWN THE PHONE!!! CHARGE THE CUSTOMER FOR HESITATING... CHARGE THE CUSTOMER FOR HAVING AN OPINION ESPECIALLY IF THEY WANT TO CANCEL THEIR POLICY!!! THEY SHOULD HAVE A… Read Full Review

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★☆☆☆☆

“Poor customer care”

Written on: 13/03/2015 by Ryan_Derby (1 review written)

When approaching my renewal, I was forced to pay extra fees which were hidden. I was then given bad advice on the phone by the phone operative, I would recommend people go stay well away and beware of hidden costs… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 28/02/2015 by Paul12345687 (1 review written)

My wife already had a policy so I added mine. Sent in my proof of no claims and they lost it. Inundated with impersonal texts and emails requesting resend no claims. Rang up and they asked for my date of birth and wouldn't take call any further as they had the wrong date of birth. Told me to log on and see the date of birth that was on line and ring back with that date. Cant log on as the security to log in asks for my date of birth and wont let me log on… Read Full Review

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★☆☆☆☆

“Truly appalling- avoid at all cost, literally.”

Written on: 27/02/2015 by Mossfm408 (1 review written)

Don't be tempted by their low online prices, any amendments will be charged in no logical way, ie price increases for people coming off you policy. And how many times can one person be put on hold?? That's if you can get through on the phones… Read Full Review

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★☆☆☆☆

“NEVER!”

Written on: 16/02/2015 by mwsalah (1 review written)

Had an accident whilst insured with this company. They faulted me as I did not tell them about the accident staright away. It was not my fault and sheilas wheels know this. To the point they are trying to test my solicitor after they have charged me and are now asking for the money back. I am currently being charged an extravagant amount of money on insurance due to this case. Will never again use this company not will I reccomend it to anyone! - not even my worst enemy. Basically this firm… Read Full Review

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★☆☆☆☆

“Impossible to talk to”

Written on: 15/02/2015 by Joycezp104 (1 review written)

As a current customer I have received a letter from Shielas Wheels telling me its time to renew which is fine. What is not is that it is impossible to contact them by phone in the evening to discuss, I have held for between 10 and 15 minutes on four different days, ridiculous. The renewal quote is higher than my existing policy, I was hoping to talk to someone to see if they could match my previous price paid. As I can get no reply they have now lost my business, I have found much cheaper… Read Full Review

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Mildly_Amusing89's Comment

Written on: 28/05/2015

My renewal quote was £100 more than cancelling the existed policy and starting a new one through a comparison website. There is no reward for loyalty at Sheila's Wheels

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★☆☆☆☆

“Disgraceful ”

Written on: 13/02/2015 by smirnoff30 (1 review written)

Stay away. I was hit from behind while stopped at traffic lights at around 30mph. When I go out and looked at my car it just looked as tho my number plate and bumber where the only damage till I drove off and had a whirling noise coming from the rear of my car and noticed my brakes where stick on. Contacted sheilas wheel's told them all of this they arranged for my car to be collected and assessed. Two weeks later still no assessment done and they are trying to say if it is my brakes they won't… Read Full Review

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★☆☆☆☆

“Stay away ”

Written on: 23/01/2015 by OswaldoWilliams (1 review written)

This company should not be allowed to trade as they have many tricks. If you pay your premium and absolutley nothing happens, then you might be ok, but the moment you want to change your policy or your address they have you, charging you extorsionate amount and if you want to cancel it they also charge you an extorsionate amount, leaving you in a corner. For changing an address they were charging me over 300GBP, when my other half had a refund from his insurance, is this even legal? Stay away… Read Full Review

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Bennetts2015's Comment

Written on: 19/06/2015

I wanted to change my insurance details when I got a new vehicle but they don't insure camper vans so I had to cancel - I paid £268 in Middle of February and was told I would be refunded £33!! What a rip off! All above board in the terms and conditions apparently but extortionate!

L. Bennetts

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