Sheilas Wheels Car Insurance Reviews - www.sheilaswheels.com

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★☆☆☆☆
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Sheilas Wheels Car Insurance www.sheilaswheels.com

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Latest Reviews

★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 08/04/2015 by poscablue (1 review written)

Someone hit my car in Nov last year and drove off luckily I had a witness who saw the whole thing and got his reg number...so I ring sw to make a claim I'm fully comp but with a 900 excess stupid I know... Everything was going well until I get a letter this morning telling me they are dropping the claim as there wasn't enough evidence to support my claim ha ha coz didn't have a description of the driver what sort of rubish is that and coz I haven't got no claims protection I'm gonna lose a year… Read Full Review

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★☆☆☆☆

“Deeply regret”

Written on: 18/03/2015 by Meilzyi (1 review written)

As a first driver I compared all prices and of course steered more to the cheapest, however I regret this deeply as I am extremely appalled on how they've spoken to me. It's taken 3 attempts to get my black box fitted due to the customer service people telling me my box is actually being fitted at a completely different time as to which quartix (the people that install it) said to me AFTER I was charged a £50 fee each time because i was working and completely unaware to when they came to fit… Read Full Review

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★☆☆☆☆

“Robbing Rude B...sds....”

Written on: 13/03/2015 by Jordanp172 (1 review written)

This has to be the worst car insurance company EVER!!!! DO NOT USE THEM UNLESS YOU WANT LESS THAN POOR CUSTOMER SERVICE AND EXTORTIONATE PRICES.. I WOULD NEVER ENCOURAGE ANYONE TO USE THIS COMPANY, I THINK THEY MUST SEND THERE EMPLOYEES TO BOOT CAMP WITH THE MOTO... THE CUSTOMER DOESN'T MATTER. CHARGE THE CUSTOMER FOR BREATHING DOWN THE PHONE!!! CHARGE THE CUSTOMER FOR HESITATING... CHARGE THE CUSTOMER FOR HAVING AN OPINION ESPECIALLY IF THEY WANT TO CANCEL THEIR POLICY!!! THEY SHOULD HAVE A… Read Full Review

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★☆☆☆☆

“Poor customer care”

Written on: 13/03/2015 by Ryan_Derby (1 review written)

When approaching my renewal, I was forced to pay extra fees which were hidden. I was then given bad advice on the phone by the phone operative, I would recommend people go stay well away and beware of hidden costs… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 28/02/2015 by Paul12345687 (1 review written)

My wife already had a policy so I added mine. Sent in my proof of no claims and they lost it. Inundated with impersonal texts and emails requesting resend no claims. Rang up and they asked for my date of birth and wouldn't take call any further as they had the wrong date of birth. Told me to log on and see the date of birth that was on line and ring back with that date. Cant log on as the security to log in asks for my date of birth and wont let me log on… Read Full Review

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★☆☆☆☆

“Truly appalling- avoid at all cost, literally.”

Written on: 27/02/2015 by Mossfm408 (1 review written)

Don't be tempted by their low online prices, any amendments will be charged in no logical way, ie price increases for people coming off you policy. And how many times can one person be put on hold?? That's if you can get through on the phones… Read Full Review

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★☆☆☆☆

“NEVER!”

Written on: 16/02/2015 by mwsalah (1 review written)

Had an accident whilst insured with this company. They faulted me as I did not tell them about the accident staright away. It was not my fault and sheilas wheels know this. To the point they are trying to test my solicitor after they have charged me and are now asking for the money back. I am currently being charged an extravagant amount of money on insurance due to this case. Will never again use this company not will I reccomend it to anyone! - not even my worst enemy. Basically this firm… Read Full Review

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★☆☆☆☆

“Impossible to talk to”

Written on: 15/02/2015 by Joycezp104 (1 review written)

As a current customer I have received a letter from Shielas Wheels telling me its time to renew which is fine. What is not is that it is impossible to contact them by phone in the evening to discuss, I have held for between 10 and 15 minutes on four different days, ridiculous. The renewal quote is higher than my existing policy, I was hoping to talk to someone to see if they could match my previous price paid. As I can get no reply they have now lost my business, I have found much cheaper… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 13/02/2015 by smirnoff30 (1 review written)

Stay away. I was hit from behind while stopped at traffic lights at around 30mph. When I go out and looked at my car it just looked as tho my number plate and bumber where the only damage till I drove off and had a whirling noise coming from the rear of my car and noticed my brakes where stick on. Contacted sheilas wheel's told them all of this they arranged for my car to be collected and assessed. Two weeks later still no assessment done and they are trying to say if it is my brakes they won't… Read Full Review

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★☆☆☆☆

“Stay away ”

Written on: 23/01/2015 by OswaldoWilliams (1 review written)

This company should not be allowed to trade as they have many tricks. If you pay your premium and absolutley nothing happens, then you might be ok, but the moment you want to change your policy or your address they have you, charging you extorsionate amount and if you want to cancel it they also charge you an extorsionate amount, leaving you in a corner. For changing an address they were charging me over 300GBP, when my other half had a refund from his insurance, is this even legal? Stay away… Read Full Review

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★☆☆☆☆

“Awful company.”

Written on: 23/01/2015 by 5avannah (1 review written)

I have had nothing but trouble since getting my insurance with this company. They firstly entered my details incorrectly which made my monthly payments £80 more than what they should have been. When sorting this out I was past from pillar to post each person I spoke to ruder than the last. They tried to take money out my bank claiming I hadn't paid my direct debt for the last few months and I have sent them proof but this issue is still not resolved. Do not get involved with this company!!… Read Full Review

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★★★☆☆

“Lots of T&C,s; not much info”

Written on: 21/01/2015 by CherishSchmitt (1 review written)

Used Sheila's wheels for a couple of years now, and decided to take them up on their green flag breakdown cover this time round. Still not sure what I've actually bought as there was little information on the GF element in the stuff I got back from tem, except for about 6 pages of T&C's setting out all the things aim couldn't use it for. So this is exactly what I need when I'm sitting in a broken down car on the hard shoulder - or worse, on a lonely country lane. What I really need to know is… Read Full Review

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★☆☆☆☆

“Shielas Wheels, will rob you blind.”

Written on: 29/12/2014 by Simpsonps411 (1 review written)

Terrible service. Had an accident in May where a driver failed to stop at a give way and drove into the side of my car while I was travelling on a straight main road. Despite two witnesses, in two separate cars, and a damage report from the repairer saying the damage could only be caused by someone driving into the side of me, it has taken over eight months to get a statement saying I was not at fault. In this time I have had to pay an excess £250, and they took away 7 years of no claims… Read Full Review

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Jeffconnell's Comment

Written on: 21/01/2015

I was just about to say - why oh why did you renew with them then I read further.
This company are defrauding people out of money by not providing the cover you pay for. I had buildings and contents insurance with this company. I made a claim in May 2014 for a few hundred pounds for a damaged bath - to date 21/1/2015 I have still not received settlement. I had one offer which was almost half of the claim which I refused, last October and despite chasing this up - nothing. This company are an absolute disgrace, needless to say I did not renew with them.

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★☆☆☆☆

“Cannot get hold of these online or view policy”

Written on: 12/12/2014 by MalikGreenwood (1 review written)

cant get on my account,can't reset password,can't view my renewal?...BUT,apparently my policy is in danger of being cancelled no letter just an email with no return address.hurry up And cancel it then rude people,then I know where the hell I'm up to.bad bad bad customer service (or lack of it!) … Read Full Review

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★☆☆☆☆

“Too expensive”

Written on: 09/12/2014 by AydinDavis313 (1 review written)

I have 12 years no claim bonus and still my insurance kept creeping up. I have found an alternative insurer that matched the Shielas Wheels policy for half the price. When I Shiela's Wheels and advised them of the cancellation they made no attempt to keep me as a customer. terrible customer service. I would advise others to shop around !!… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 22/11/2014 by KiraMcCain367 (1 review written)

A van rolled into my parked car, Needed a new tailgate and bumper, luckily the guy left his no (very luckily) addmitted total liability. All details were phoned through to Shelias Wheels.insurers took to own preferred garage sent it back while waiting for parts. Seven was later I phoned insures and told them I wasn't prepared to wait any longer and I had found some one to do the work straight away, they replied as the parts were on order I couldn't do that.......the parts miraculously turned… Read Full Review

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★★★☆☆

“Smooth claims process ”

Written on: 20/11/2014 by hayleyg22 (2 reviews written)

Had a prang when there were two vans parked on double yellow lines on each side of our drive. Ended up scraping the car trying to get past them. Was disappointed to be told it was an 'at fault' claim because there was no one in the vans at the time - even though they were parked illegally!! Apart from that, smooth process although because there was a small amount of rust at the accident site, they told us it couldnt be repaired and was offered a cash pice instead which we accepted. In… Read Full Review

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★☆☆☆☆

“WORST INSURER EVER”

Written on: 13/11/2014 by 163Webb (1 review written)

SHELIAS WHEELS THEY ARE THE WORST INSURER IVE EVER KNOW IVE BEEN IN THE INDUSTRY FOR OVER 20 YEARS. THEY DONT CALL YOU BACK THEY DONT SEND PAPERWORK WHEN THEY SAY THEY HAVE THEY DONT CARE UNLESS THE 3RD PARTY ARE TO BLAME THEN THEY SUDDENLY WORK FOR YOU AVERAGE LENGTH OF WAITING TO GET THROUGH TO THEM 20 MINS … Read Full Review

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Jeffconnell's Comment

Written on: 14/11/2014

I am awaiting settlement of a claim from 18/5/14. Chased it up today and was informed that they has closed the case as they could not contact me! They confirmed my telephone number, so how can they not contact me! They are the worst company ever AVOID.

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★☆☆☆☆

“*Sheilas Wheels* Update your documents? Don't even...”

Written on: 07/11/2014 by Blakefn389 (1 review written)

Bad service You cannot view your documents or print them online. Too pricey for what they're offering. Pay for documents? Errrrm...No! I bought a new car so i obviously called and updated my documents. I called and changed. They SHOULD HAVE SENT ME MY NEW UPDATE DOCUMENTS RIGHT? ... well.. they didn't. it took over three months of phone calls. One would say it has been sent - false (how do i know this? Read on) Another time they put me on hold for over twenty minutes. Another time - the… Read Full Review

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★☆☆☆☆

“Disgustingly High Admin Fees”

Written on: 27/10/2014 by Sub Sea Sniper (8 reviews written)

My wife had a car insurance policy with Sheilas Wheels, we bought a new car that had free insurance so called Sheilas Wheels as a courtesy. It seems that honesty is not to be rewarded, the policy cost £119 and they charged us a £55 admin fee for the cancellation of the policy. Totally disgusted with that. I gave them information to their advantage (they don't have to insure me for the remained of the policy) yet they charged me for this privilege. The call handler mumbled something about… Read Full Review

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