Sheilas Wheels Car Insurance Reviews - www.sheilaswheels.com

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★☆☆☆☆
1.3 / 5
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  • Customer Service

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Media Gallery for Sheilas Wheels Car Insurance www.sheilaswheels.com

Sheilas Wheels Car Insurance www.sheilaswheels.com

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Latest Reviews

★☆☆☆☆

“Shocking Customer Service”

Written on: 18/09/2014 by RichardWoodwards (1 review written)

If you value the money you work hard for and expect a claim to be settled if you pay your premiums then look for another provider. Shelias Wheels are appalling and their customer services matches this incredibly low standard. Following a deer hitting my wife's car, her first ever claim in 20 years of driving, they are bleating about covering some costs. They've left her carless, despite paying extra for guaranteed courtesy car, and don't return phone calls. I could write loads more but do… Read Full Review

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★☆☆☆☆

“ABSOLUTE RUBBISH!!! Avoid, Avoid, Avoid!”

Written on: 09/09/2014 by Icantbelivethesepeople (1 review written)

Needed fast insurance cert to change my personal reg to a new car and was told they could only fax it...in 2014!!! Presumably, the corporate video is on Betamax. Additionally, explained in letter that I couldn't provide the renewal letter from my last insurer for proof of NCD as it was only half way through and I had bought a new car...Also told them I was offshore for two weeks and any issues, they were to drop me an email. This must have been beyond them as I drove the 50 odd miles from… Read Full Review

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★★☆☆☆

“policy rules”

Written on: 08/09/2014 by 258Murray (1 review written)

Spoke to someone from sheilas wheels today, for renewal I didn't want key cover and miss fuel protection Apparently you can't take off individual items as its a deal These people are full of poop ASK to speak to a manager and got no manger, Totally full of poop these people… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 18/08/2014 by Ellie14 (1 review written)

I have home insurance with this terrible company. Made a claim in May 2014 for a damaged bath. They have still not paid out. Latest correspondence is asking for the measurements of my bathroom width depth and height, as they have instructed a third party company to 'assess' my claim. Obviously we have had to have the work done and we have paid for it. Due to the delay we had extra water damage to our plaster board and floor boards around the bath. Total claim is around 700, and it… Read Full Review

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★☆☆☆☆

“Where are all the Managers Hiding ?”

Written on: 08/08/2014 by Giselleq431 (1 review written)

Generally given the runaround today when I called to make a Glass Claim! Called SW for advice & as soon as I hinted at canceling my policy the "Babyish Sounding Smug " female immediately could not wait to tell me about a £55 cancellation fee, asked for a Manager & none could be sourced , no Nanager could call me back as it is an inbound call centre? She would not even give a Nanagers name ? Well I will be canceling & I will not be paying any free however I will be making a complaint to the FCA… Read Full Review

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★☆☆☆☆

“After a year with Sheila's Wheels, I did not renew...”

Written on: 06/08/2014 by nigelp999 (2 reviews written)

After a year with Sheila's Wheels, I did not renew with them, as the renewal price was a lot more than I could get by changing using a comparison website. Therefore I rang Sheila's Wheels and told them that I did not want to renew, and they said OK. End of story? No, because 6 weeks later I noticed in my bank statement that they had completely ignored my call and had kept taking the monthly direct debit, not just one but two payments. When I rang them about it, the employee I got through to… Read Full Review

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★☆☆☆☆

“Cancelled car insurance”

Written on: 31/07/2014 by KerryLiv (1 review written)

Found a cheaper car insurance today after buying a new car. Rang up SW for a quote they quoted nearly double the quote I had seen previously with new company. I have been with SW for 5 years. They didn't try and match my new quoted or offer any kind of alternative. They charged me £90.00 to cancel and the lady on the phone sounded very smug. Bad attitude and absolutely no attempt to keep me as a customer! I then noticed that on the car insurance comparevwebsite that SW quote was on £20.00… Read Full Review

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★☆☆☆☆

“NOT Recommended to anyone. ”

Written on: 21/06/2014 by Angel2412 (1 review written)

Obviously went with them at the time as they were the cheaper insurance but recently moved out and phone to change my address. They want £162 to change address or the policy is void. RIP OFF. AVOID!!!!!!!!… Read Full Review

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★☆☆☆☆

“Rip-off Insurance”

Written on: 21/06/2014 by honestreviewer185 (3 reviews written)

Went with them previously and they wrote off my car without discussing it with me and then cancelled my policy as it was an 'at fault' claim. They then tried to pay me about 60% less than the market value of the car. It was only because I kept all records of correspondence and when I escalated to a complaint that they admitted the sum offered was incorrect and reimbursed me. It took months to sort out and was very stressful. I never believed the car had enough damage to be written off. I felt… Read Full Review

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★☆☆☆☆

“Courtesy car hire benefit and recovery - what a joke!!”

Written on: 18/06/2014 by gtBailey363 (1 review written)

I had an accident (no fault of my own) and had to wait over three hours for the recovery people through Sheilas Wheels to turn up. I went through various departments trying to report the incident and was put on hold (to an 0845 number). I was quite upset following the accident and then received a call stating that recovery were experiencing high call volumes and did I mind waiting!! With this I burst into tears as I was by myself in the middle of nowhere and there was a police incident taking… Read Full Review

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Cinderellascar's Comment

Written on: 21/06/2014

I am with these people, sadly! I havent had to claim as yet!!..i am a bloke by the way, i was attracted by prices??

But i called them the other day to report that i was now retired, and would i get a better deal, as i wont be doing my usual 6000 miles to work, per year, drive to LONDON....You just wont believe what this young man said! in answer to my optimistic enquiry.

The young man on the phone dealing with my enquiry, said; without, even a little, embarassment, ''you wont save money, but it will cost you 'More' in payments!... WHY? i asked, glancing at my nearest calendar to see if it was April 1st... He said; ' '' Because you are NOT driving your car to work, TO London!! on a regular basis''... so i said ('' could you repeat that'', as i thought i had misheard what he had said...but no, i did not hear wrong...he said ..''So if you are driving 5000/6000 miles LESS, by being retired, and NOT travelling to LONDON for work .. AND your car is parked at HOME, in a PRIVATE car port on a PRIVATE housing area...YOU WILL SAVE £1: 74p Per Year....Yes £1: 74p PER YEAR....Just to be clear, he told me i would be up for a SAVINGS of £1: 74p!!. Per year ..But, he also said, you will have to pay a (£24 fee ) to get the £1:74P deduction PER YEAR.

Confused? yes i was!...strait on to Confused .Com.. in search of someone in car insurance who DOES NOT wish he was a stand up commedian.

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★☆☆☆☆

“Simply TERRIBLE”

Written on: 16/06/2014 by Steele446 (1 review written)

I called Sheila's Wheels on behalf of my close friend who had just received her latest renewal quote. The premium was extremely high and an increase on the previous year's policy, despite my friend's maximum no claims of 13 years. Naturally, we were curious to understand why the premium was so high compared to competitors found via Compare the Market. To call Sheila's Wheels renewals dept. you have to pay for the call which, to me is totally wrong. The agent I spoke to was pleasant enough… Read Full Review

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★☆☆☆☆

“Cancellation fee issue.”

Written on: 21/05/2014 by Jeffersonz484 (1 review written)

Wouldn't use them again or recommend them to anyone. Charged a cancellation fee for roughly £10 more than I paid per month when I changed my car - I only had 4 wks left until renewal too. Like other customers I was kept waiting on the phone (0845 number, of course) numerous times. I would avoid this lot if I was looking for a policy. It's just not worth it. Feeling quite ripped off at the moment. … Read Full Review

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★☆☆☆☆

“One to avoid at all costs. Prey on women”

Written on: 19/05/2014 by qwJones128 (1 review written)

Most dishonest company I have ever encountered. Do not call customers back, forcing them to use a premium rate number, then they are kept on hold by the child (different one each time) for as long as they can. Stall on payouts and do not provide a hire car. Turns out to be the most expensive policy in history. Terrible customer service, from young, inexperienced cheap staff, who are there to prey on older ladies for commission. Simply there to make a quick quid from people they hope never… Read Full Review

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★☆☆☆☆

“Worst insurance company ever”

Written on: 31/03/2014 by Sweeneytp278 (1 review written)

Well what can I say but, god help anyone who goes with SW. Bough insurance from them, paid upfront for the whole year. After a five months we decided to get rid of the car as we didn't need two cars in one household. We rang up SW thinking that they would cancel the policy and then give us a refund. However, instead of a refund for the 6 months of the policy that was remaining we got a enployee depanding that we pay them an additional payment. They said that due to all their fees we would get… Read Full Review

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★☆☆☆☆

“renewal quote”

Written on: 31/03/2014 by 360Puckett (1 review written)

I spent 40 minutes on the phone before I was told I had to call back in a few days as my renewal was being sent in the post that day meaning I couldn't pay and renew till the letter had been posted even though the guy had gone through everything with me before telling me this( including telling me what my renewal price was)very disappointing and unprofessional… Read Full Review

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★★★★★

“turned an awful day round quickly”

Written on: 23/03/2014 by MaceyUrquhart420 (1 review written)

Thank you so much to Fahima!! My less than 3 week old car was hit today and no details left. We expected to pay money that we dont have but she advised me of this service id purchased. Thank you so much Sheilas Wheels. Honestly couldnt have handled it better. You rock!!!! #thatshowitsdone… Read Full Review

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★☆☆☆☆

“Could not care less”

Written on: 01/03/2014 by NaomiBird17 (1 review written)

I bought a policy from Sheila's Wheels, including legal expenses insurance. It wasn't until I needed this that I discovered it was contracted out to someone else, not that it should make any difference as my contract is still with Sheila's Wheels. They are diabolical, they have delayed and procrastinated for so long my claim is out of time in 7 hours, and I have had to complete all the paperwork myself because they aren't going to have time. I've even just found out they lied to me and have… Read Full Review

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★☆☆☆☆

“worst company ive dealt with !!”

Written on: 28/02/2014 by linzi_1984 (1 review written)

My car was damage, they spent 4months 'presumabley' contacting the third party, however forgetting to inform me of the progress. I had to continue ringing them to find out what was going on, eventually resulting in them not continuing the claim due to lack of evidance (aparently) !! And then they have decided that they will still reduce my no claims any way, and no my car was never repaired ! I shall be on the phone first thing in the morning, stupid poeple !… Read Full Review

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★☆☆☆☆

“lot of muppits”

Written on: 16/02/2014

took out insurance with shielas wheels as they advertise as a women friendly insurer, what a joke, my car was writtten off because someone drove in the back of me, they are the worst insurer in the world everthing is main as hard as possible for the customer. because they sub out everything you have 4 different companies dealing with your claim, you must report an accident immediately, wrong numbers on web site, only 10-2 cover on sundays, also want to pay minimum value for your car, i'm sure… Read Full Review

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★☆☆☆☆

“Read the Reviews and Avoid!!”

Written on: 05/02/2014

Just cancelled a policy with SWB. They want £55 for the pleasure of cancelling one month early, plus the remainder of payment on the policy - but I have to do it to release my no claims discount for another insurer. Phoned them 5 TIMES now to get a letter sent to new address with no claims info (funny their letter demanding the money got here quick and ok!) - pretty useless; sincerely glad I have never made a claim with them reading the reviews here!… Read Full Review

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Jojomac67's Comment

Written on: 12/02/2014

Hi, I too have just been ripped off by Sheila's Wheels!! It has cost me £70 to cancel my policy!! As it says above "Read the Reviews and Avoid!!" They will charge you for everything and anything, from £25 to change bank details, £56 to simply change your address, I have even read of someone being charged over £100 to cancel!! The only good reviews I have read are from the people who have yet to actually make contact with the company for some reason or other. Good luck to them, but I fear they will be joining us soon on this review centre!!!!!

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