sheilas wheels car insurance reviews | Watch This Item.

Average Ratings
Customer Service3.1/10 Based on 32 ratings
Value for Money3.8/10
Reviewer Rating3.1/10
Overall Rating3/10 Based on 52 ratings

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27% Recommended14 out of 51 Reviews
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51 Review Centre Sheilas Wheels Car Insurance Reviews

  • Full review by
    judylugg Rank: Corporal
    on 26th Jun 2009


    User Rating : 0
    Respect : 0

    Good Points: ABSOLUTELY NONE

    Bad Points: EVERYTHING

    General comments: I had Sheila's Wheels for 21 months - everything was OK - it was a good price and easily taken on and renewed at a good price with added extras. BUT and it is a GREAT BIG BUT!!!!...........I decided to change my car, found the one I wanted but, because I beat the new car seller down on price, they would not take the old one, so I had to sell it privately. Therefore, I needed to keep the old one insured.... SO, being the optimistic creature that I am, I rang Shelia's Wheels, thinking, that maybe there would be, at the very least, no problem and BEING EVEN MORE OPTIMISTIC, I did think that there could even be a DISCOUNT for TWO CARS. How naiive can you get? The YOUNG male person told me that I would have to pay EXTRA if I wanted to insure another car. I asked what he meant by that and he told me that there would be a premium on top of another Insurance with them. I was so totally taken aback that I told him where he could put his premium and his Sheila's Wheeels Insurance and immediately cancelled the insurance for the old car with them. He was also very taken aback and I really think that he just did not know what to make of the situation. He stuttered and ummed and ahhed but I was adamant. and immediately looked for other insurance which I found through Confused.com. I ended up with the Post Office, who couldn't have been more helpful and dealt with what I wanted straight away. They even 'phoned Sheila's Wheel whilst I was on the 'phone to check on my 9 years plus no claims bonus. Happy to say, I sold my old car, the buyer had a good bargain, an 8 year old Nissan Almera GX with only 36000 miles and a full service history. I would not use Sheila's Wheels again, as one of their adverts did state some time ago that you could insure extra cars within the family and their would be a good discount.
    judylugg's review and ratings     | 354 words

  • Review by
    Guest.
    on 9th Jun 2009


    User Rating : 1
    Respect : 0

    No end of problems. Cancelled my Shielas Wheels policy without giving me the appropriate notice period. No letters sent prior to the final cancellation letter, resulting in driving for 3 days oblivious to the fact I was not covered. After cancelling my policy they arranged new cover as they were at fault, but the new premium was £60 more than the one I had taken out 3 months earlier. What a rip off
    Guest's full review     | 74 words

  • Review by
    trolleysd
    on 20th May 2009


    User Rating : 0
    Respect : 0

    I have recently had my car stollen, hence reported to police and my insurance company "Sheilas Wheels"!! They stated they would get back to me once they had heard something/anything about my car, which they did approx 5 days later to tell me it had not yet been found but they offered me a settlement which I reluctantly accepted as was still hoping to get my car back which unfotunately as to date I have not. I received the cheque some four weeks later, but then noticed that the monthly instalmen ...
    trolleysd's full review     | 180 words | 3 comments added.

  • Review by
    jagpiano11
    on 20th Apr 2009


    User Rating : 1
    Respect : 0

    Had a recent accident, my fault, no other car or person involved. Even whilst fully comprehensive insurance from Sheilas Wheels Car Insurance, I was left stranded 3 hours away from home with a disabled pensioner and 2 children. They used every trick in the book to use different wording to cover not allowing me access to a courtesy car. Ie they considered my car a total loss...this was sales people deciding this not a trained mechanic. over a week later and the car still has not been removed. ...
    jagpiano11's full review     | 123 words

  • Review by
    Guest.
    on 15th Apr 2009


    User Rating : 1
    Respect : 0

    Not impressed with Sheilas Wheels Car Insurance, car taken away thursday almost a week ago, garage looked at repairs and sent quote into sheilas wheels, im still waiting to hear if they are going to approve the work or not. No courtsey car as yet and no decision, no communication either, i have had to constantly phone to enquire on the progress only to be told to phone the garage, garage then told me to phone shelias wheels! Prices may be cheap but customer service is appalling
    Guest's full review     | 154 words

  • Review by
    lady1010
    on 6th Feb 2009


    User Rating : 0
    Respect : 0

    I couldn't use my own garage who could have done the repair the next day for £750.00. Used their approved -1st Choice. Took 2 days to recieve courtesy car. Car to be ready that week. One week later, it will be ready this afternoon. Not. Ready tomorrow. Not. Ready middle next week.. I felt that customer service impotent getting their contracted garage to deliver, and don't seem to care. Asked to register formal complaint, should have had documents in 4 days. Yep, no documents, and s ...
    lady1010's full review     | 90 words

  • Review by
    Bworthy Rank: Lance Corporal
    on 5th Feb 2009


    User Rating : 0
    Respect : 0

    I was involved in a collision in March 2008 which was not my fault and at worst could have been considered 50:50. I was insured by Shiela's Wheels, the other party insured by Esure - turns out they are both the same company. I didn't feel assured that my claim was being taken seriously and when I delved deeper after numerous emails to customer services, and calls to the claims department, they said it was my fault based on the witness statement (who I beleive to be a friend of the other party ...
    Bworthy's full review     | 202 words

  • Review by
    Guest.
    on 5th Feb 2009


    User Rating : 1
    Respect : 0

    Last December I became disabled and was given a mobility car with its own insurance. I called Shelias wheels and explained this and they told me they would send a letter telling me what monies I would receive (any balance from the monies I had paid). I received no letters during December or January (had a lot of post going missing in my area). Today had a phone call from a debt collector stating that I owe £120.00!!!!!!Explained that I know nothing of this.Phoned Shelias Wheels and w ...
    Guest's full review     | 155 words

  • Review by
    doobadog
    on 20th Jan 2009


    User Rating : 0
    Respect : 0

    I had to get rid of my car because I could no longer afford to run it. So I cancelled my insurance 6 months after taking out the policy, by this time I was actually £6.95 in credit. However, in the small print of my policy, I had to pay Sheila's Wheels a £50 cancellation fee. I find this incredulous, I know what you're saying "should have read everything" but I have been insuring my own car for 20 years and I can honestly say I have never seen this sort of clause before. You even h ...
    doobadog's full review     | 121 words

  • Review by
    Easty
    on 19th Jan 2009


    User Rating : 1
    Respect : 0

    I didn't find Sheila's Wheels helpful, They claimed half on the damaged to my car was not caused in crash. I have tried to complain but I haven't received a response yet. I feel like the experience caused more stress I would not recommend!
    Easty 's full review     | 45 words

  • Review by
    1981lins
    on 26th Nov 2008


    User Rating : 2
    Respect : 0

    I had an accident in my car on Sunday and obviously due to it being Sunday I could not make a claim as it was out of hours. I then tried to get my car recovered as I was unable to drive it and I rang the 24 hours emergency number only for it to be an exact copy of the message I had just heard only saying it was Esure and the office was closed. I eventually got through to the customer services and explained what had happened and they informed me I would have to ring back on Monday because the off ...
    1981lins's full review     | 383 words

  • Review by
    Brummiechick
    on 8th Oct 2008


    User Rating : 10
    Respect : 0

    I have had an excellent service from Sheila's Wheels. They gave me the cheapest quote I have seen. Much cheaper than any other leading insurance group! They sent me emails immediately giving me details of my quote and my policy! I then received everything in the post within a week! Very impressed! Girls get on to Sheila's Wheels!!
    Brummiechick's full review     | 58 words

  • Review by
    Foxy3731
    on 13th Sep 2008


    User Rating : 10
    Respect : 0

    I have recently just had my car written off and Sheilas Wheels were very efficient, within an hour of the accident I had a hire car arranged, solicitor appointented for injury claim and my car being collected from the recovery yard. Before I went on holiday 2 days later the garage had confirmed that it was a right off. I then went on holiday for 2 weeks and when I returned I had the valuators on the phone offering me a price for my car, within 4 days the cheque had arrived. I'm guessing I have b ...
    Foxy3731's full review     | 151 words

  • Review by
    1lawyer Rank: Sergeant
    on 2nd Sep 2008


    User Rating : 9
    Respect : 0

    Very good staff, excellent customer service lines, cheap cover for lady drivers and the cover everything including my bag....no stupid excess extras....no problems. Cant complain, great website, great staff, good product.
    1lawyer's full review     | 37 words

  • Review by
    Guest.
    on 11th Jul 2008


    User Rating : 8
    Respect : 0

    Just having had a baby when I took out my car insurance with Sheila's Wheels insurence I had my hands full and I forgot to send proof of my no claims discount. They sent me two letters to remind and each time I phoned up to explain that I had forgotten and each time they were lovely and understanding. The first time I phoned I asked them to put a note on my account to say that I had phoned and surprisingly they had done as they confirmed this in my second call. No claims made but so far so good.
    Guest's full review     | 106 words

  • Review by
    homepsych Rank: Corporal
    on 19th Apr 2008


    User Rating : 0
    Respect : +1

    From reading the reviews, everyone who says they are brilliant appears to have either been bewitched by the savings available, or have had a straightforward claim where nothing has gone wrong. With me the so-called approved repairer just failed to inform me of the problems with the repair, changed their story on 3 occasions when I queried the repair and then buried their head in the sand and went incommunicado. Almost 12 months to sort out the problem to any sort of satisfactory conclusion, and ...
    homepsych's full review     | 193 words | 1 comment added.

  • Review by
    Guest.
    on 12th Mar 2008


    User Rating : 10
    Respect : 0

    Came up best price on 3 comparison sites, saved £130 on existing policy. Received follow-up call very soon after visiting website. Courteous and friendly staff so far, so good! Have read reviews that say customer service not very good in 2007 so hope that this has now improved.
    Guest's full review     | 46 words

  • Review by
    fletcher polly
    on 31st Jan 2008


    User Rating : 0
    Respect : 0

    I had an accident nearly 1yr ago. Two independent witnesses say it was the other party's fault. Despite this the other driver wants to try and claim for the £50 damage to his car from my insurance! My insurers are denying liability and yet they say they have to increase my premium as their is an outstanding claim against my policy - They haven't paid anything, the other side have done nothing, the other side is chancing his luck and in the meantime I have lost my 3yrs no claims bonus an ...
    fletcher polly's full review     | 220 words

  • Review by
    Guest.
    on 18th Jan 2008


    User Rating : 0
    Respect : 0

    Rubbish! Do not touch them with a barge pole! Norwich Union are the way forward! It pays to go with a reputable, higher price company, at least you know you are receiving a quality service. They left me driving around illegally for a whole week, then on the 7th day unaware of the situation I arrived home to find a letter from Sheilas Wheels telling me that they had cancelled my insurance a week ago!
    Guest's full review     | 78 words

  • Review by
    patriciaweber2
    on 8th Jan 2008


    User Rating : 0
    Respect : 0

    Terrible customer service - same as previous reviews. At first Sheilas Wheels quoted me £185 - told to send no claims proof. Sent this - they asked for it again - they also requesting details of the claim I made with Churchill (which was never made)! Online there was no facility to say my car was an automatic. When I phoned to check they charged me an extra £14.00 and that new documents would be sent but said it wouldn't be mentioned on the new documents but it was on their system! Y ...
    patriciaweber2's full review     | 210 words


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