Sheilas Wheels Car Insurance Reviews

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Sheilas Wheels Car Insurance
1.4 stars
Average rating for this product is: 1.4 out of 5

From 1 rating and 59 reviews

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Average Ratings for Sheilas Wheels Car Insurance

  • Customer Service1.5 stars
  • Value for Money1.8 stars
  • Reviewer Ratings1.5 stars
  • Overall Rating1.5 stars

59 Reviews For Sheilas Wheels Car Insurance

  • Guest 28th Oct 2009

    Reviewer rating: 1 stars


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    In a word ........ pathetic. 7 weeks into the claim I got a call from SW to tell me they'd lost the signed drivers admission of blame I'd sent them. They also said they'd managed to track down the UK handlers of the claim (I was hit by a foregn car) I'd already provided them with this info when I reported the accident.

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


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    DON'T TOUCH WITH A BARGE POLE !!!

    Horrific service. I had a crash in March 2009. Wasn't my fault. Other driver accipted blame. Sheilas Wheels said all would be ok. Other driver was with Esure. After first call EVERY time I called S.W. they put me through to Esure.,, They just kept passing me off !

    Took Hired Car of me within 7 days after I rejected their offer on my car which was written off, leaving me stranded in the country ! DIDN'T CARE !

    Ended up handing it to my solicitor and he's had ...

  • yourcandy Rank: Lance Corporal 24th Sep 2009

    Reviewer rating: 1 stars


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    Avoid at all costs. No end of problems with Sheilas Wheels. First started when trying to make amendments to my policy.Took 5 attempts for them get my policy amended properly.


    Just tried to make a claim and was told go through Call Assist who will handle the claim but if they are unsuccessful in recovering the costs I've will end up paying!!!

    Really wish I had read the reviews on here before renewing my policy!

  • Guest 15th Sep 2009

    Reviewer rating: 1 stars


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    just bought cover from SHEILAS WHEELS was fully comprehensive cover. Realised my mums date of birth was wrong (she is second driver) i rung up and changed this and everything was fine until the new documentation came in and my date of birth now appeared wrong. my bday is the 21st sept and they had it down as the 1st. So they made me 20 days older. just asked to change it and she told me there was a charge to change it and now that im 20 days younger than they thought my premium would go up!!!! A ...

  • Guest 31st Aug 2009

    Reviewer rating: 2 stars


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    was with Sheilas Wheels Car Insurance for the last year until 4 weeks ago, insurance was up for renewal & new quote was £100 more expensive than previous year, for the same car & still with no claims. phoned customer services to query quote & not helpfull at all, as to explaining why quote was higher than previous year, when i also still have 7 years no claims. cancelled my insurance with them & got cheaper quote elsewhere.

  • Guest 14th Aug 2009

    Reviewer rating: 1 stars


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    Terrible terrible customer service. I have had the unfortune to deal with Sheilas Wheels Car Insurance after a no-blame claim and have had shoddy service. Most of the call centre staff are impolite and unhelpful and their liaison with the garage assessing your car is non-existent. I wish I had never use this company and will be formalising a complaint with their Head Office. They my be cheap but there is a reason for this!

  • Guest 3rd Aug 2009

    Reviewer rating: 1 stars


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    I have had the misfortune of having to claim twice with Sheilas Wheels. The first time I claimed for an accident the repair company ithey used were rude and inaddiquate. It resulted in Sheilas Wheels sending me a large bouqet of flowers to apologise. I am now trying to get my cracked windscreen replaced and after speaking to Auto glass i have found out that Sheilas Wheels do not pay the repair companies they use for a high service, so therefore Sheilas Wheels customers are not treated as a pr ...

  • judylugg Rank: Sergeant 26th Jun 2009

    Reviewer rating: 0 stars


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    I had Sheila's Wheels for 21 months - everything was OK - it was a good price and easily taken on and renewed at a good price with added extras.

    BUT and it is a GREAT BIG BUT!!!!...........I decided to change my car, found the one I wanted but, because I beat the new car seller down on price, they would not take the old one, so I had to sell it privately. Therefore, I needed to keep the old one insured....

    SO, being the optimistic creature that I am, I rang Shelia's Wheels, thinking, that mayb ...

  • Miss AJC 12th Jun 2009

    Reviewer rating: 0.5 stars


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    I have recently has an accident which was entirely the third party's fault. Sheila's wheels were very efficient in supplying me with a coutesy car and taking my own car away for assessment, as I would expect from the premium I pay. Unsurprisingly the car is a cat C write off as only worth at best £750. This is where i feel Sheila's wheels have lost interest and have not been working in my best interests to get me the maximimum settlement from the other insurance company. I found the per ...

  • Guest 9th Jun 2009

    Reviewer rating: 0.5 stars


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    No end of problems. Cancelled my Shielas Wheels policy without giving me the appropriate notice period. No letters sent prior to the final cancellation letter, resulting in driving for 3 days oblivious to the fact I was not covered. After cancelling my policy they arranged new cover as they were at fault, but the new premium was £60 more than the one I had taken out 3 months earlier. What a rip off

  • trolleysd 20th May 2009

    Reviewer rating: 0 stars


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    I have recently had my car stollen, hence reported to police and my insurance company "Sheilas Wheels"!! They stated they would get back to me once they had heard something/anything about my car, which they did approx 5 days later to tell me it had not yet been found but they offered me a settlement which I reluctantly accepted as was still hoping to get my car back which unfotunately as to date I have not. I received the cheque some four weeks later, but then noticed that the monthly instalmen ...

  • jagpiano11 20th Apr 2009

    Reviewer rating: 0.5 stars


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    Had a recent accident, my fault, no other car or person involved. Even whilst fully comprehensive insurance from Sheilas Wheels Car Insurance, I was left stranded 3 hours away from home with a disabled pensioner and 2 children. They used every trick in the book to use different wording to cover not allowing me access to a courtesy car. Ie they considered my car a total loss...this was sales people deciding this not a trained mechanic. over a week later and the car still has not been removed. ...

  • Guest 15th Apr 2009

    Reviewer rating: 0.5 stars


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    Not impressed with Sheilas Wheels Car Insurance, car taken away thursday almost a week ago, garage looked at repairs and sent quote into sheilas wheels, im still waiting to hear if they are going to approve the work or not. No courtsey car as yet and no decision, no communication either, i have had to constantly phone to enquire on the progress only to be told to phone the garage, garage then told me to phone shelias wheels! Prices may be cheap but customer service is appalling

  • lady1010 6th Feb 2009

    Reviewer rating: 0 stars


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    I couldn't use my own garage who could have done the repair the next day for £750.00. Used their approved -1st Choice. Took 2 days to recieve courtesy car. Car to be ready that week. One week later, it will be ready this afternoon. Not. Ready tomorrow. Not. Ready middle next week.. I felt that customer service impotent getting their contracted garage to deliver, and don't seem to care. Asked to register formal complaint, should have had documents in 4 days. Yep, no documents, and s ...

  • Bworthy Rank: Lance Corporal 5th Feb 2009

    Reviewer rating: 0 stars


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    I was involved in a collision in March 2008 which was not my fault and at worst could have been considered 50:50. I was insured by Shiela's Wheels, the other party insured by Esure - turns out they are both the same company. I didn't feel assured that my claim was being taken seriously and when I delved deeper after numerous emails to customer services, and calls to the claims department, they said it was my fault based on the witness statement (who I beleive to be a friend of the other party ...

  • Guest 5th Feb 2009

    Reviewer rating: 0.5 stars


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    Last December I became disabled and was given a mobility car with its own insurance. I called Shelias wheels and explained this and they told me they would send a letter telling me what monies I would receive (any balance from the monies I had paid).

    I received no letters during December or January (had a lot of post going missing in my area).

    Today had a phone call from a debt collector stating that I owe £120.00!!!!!!Explained that I know nothing of this.Phoned Shelias Wheels and w ...

  • doobadog 20th Jan 2009

    Reviewer rating: 0 stars


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    I had to get rid of my car because I could no longer afford to run it. So I cancelled my insurance 6 months after taking out the policy, by this time I was actually £6.95 in credit. However, in the small print of my policy, I had to pay Sheila's Wheels a £50 cancellation fee. I find this incredulous, I know what you're saying "should have read everything" but I have been insuring my own car for 20 years and I can honestly say I have never seen this sort of clause before. You even h ...

  • Easty 19th Jan 2009

    Reviewer rating: 0.5 stars


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    I didn't find Sheila's Wheels helpful, They claimed half on the damaged to my car was not caused in crash. I have tried to complain but I haven't received a response yet.
    I feel like the experience caused more stress
    I would not recommend!

  • 1981lins 26th Nov 2008

    Reviewer rating: 1 stars


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    I had an accident in my car on Sunday and obviously due to it being Sunday I could not make a claim as it was out of hours. I then tried to get my car recovered as I was unable to drive it and I rang the 24 hours emergency number only for it to be an exact copy of the message I had just heard only saying it was Esure and the office was closed. I eventually got through to the customer services and explained what had happened and they informed me I would have to ring back on Monday because the off ...

  • Brummiechick 8th Oct 2008

    Reviewer rating: 5 stars


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    I have had an excellent service from Sheila's Wheels. They gave me the cheapest quote I have seen. Much cheaper than any other leading insurance group! They sent me emails immediately giving me details of my quote and my policy! I then received everything in the post within a week!
    Very impressed!
    Girls get on to Sheila's Wheels!!

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