Sheilas Wheels Car Insurance www.sheilaswheels.com Reviews
Latest Reviews
★☆☆☆☆
“Non fault accident caused loss of ncd”
Written on: 06/05/2013 by Jiababotaiji
Was involved in accident where someone damaged my parked car, admitted liability and 9 months on this case is still open and with renewal, I have lost my ncd even though this wasn't my fault. I will definitely not be going with them. (read more)
★☆☆☆☆
“Lucky escape ”
Written on: 01/05/2013
I read these reviews before I bought insurance ,cheapest however after reading reviews I glad I never saying goes. You get what you pay for! Thanks reviews (read more)
★☆☆☆☆
“Robbing and unhelpful”
Written on: 29/04/2013
I am in the same position as many others who have used this branch of Esure. You think you are 'safe' as it is part of a reputable company but you are not. My policy was paid in full, the policy was cancelled and would not enter in discussion regarding why until I paid an admin fee and then and when I wouldn't do that they then wrote to me requesting payment for cover I alread paid for and a cancellation fee! They already have 11 months premium for nothing! Waste of time.....go somewhere... (read more)
★☆☆☆☆
“Rip off hidden charges!”
Written on: 26/04/2013 by Peoplepower (1 review written)
I cancelled my policy a couple of months into the year as I was getting a company car. I hadn't checked the small print so was not aware that as I had made a claim on the policy that year I would have to pay a full years premiums. No one told me this either when I rang them, to cancell the policy so I was shocked to receive a bill for £300 three weeks later. When I complained they did not accept that they had any responsibility to tell people about outstanding payments at the time they... (read more)
★☆☆☆☆
“company structured to add unwarranted extra costs!”
Written on: 20/04/2013 by iainc (2 reviews written)
We took our policy out over Xmas holidays and like others were told they would send us details to send proof of no claims. Their letter was delayed and we sent our no claims straight back. We then get a letter cancelling the policy claiming that we had not sent the no claims. On calling we were told it had arrived 2 days before they cancelled the policy and it would cost £92 to reinstate the policy on top of various cancellation charges. So they cancelled even though they had the no... (read more)
★☆☆☆☆
“Complete rip off merchants!”
Written on: 11/04/2013
My renewal was due for my car insurance, i did not recieve a renewal notice from Sheilas Wheels. I tried for over a week to contact them after work, each time i was placed on hold and advised that due to high volumes of calls due to new car registration they may not be able to answer my call. They also advised that around 2pm was the best time to ring. I telephoned them and finally got through 10 days into my insurance renewal and asked for the renewal cost. They told me it was £345, i... (read more)
★☆☆☆☆
“Avoid at all costs!”
Written on: 21/03/2013 by rabg (1 review written)
I would urge everyone to avoid this company at all costs, I took out a policy last year for my wifes car insurance. I was told we would need to provide details of no claims etc in an envelope they would provide. Two weeks later, no envelope, upon calling we were told no problem they would send another. It never came! What did come was a letter telling us they cancelled the policy due to non receipt of documents. We changed insurer's. This year renewal time we insured through Esure.Guess... (read more)
★☆☆☆☆
“Sheila's wheels RUNAROUND”
Written on: 20/03/2013 by Vickiholland (1 review written)
May I say first of all I do NOT rate SW with one star but I was not allowed to leave that lone blank. I purchased Sheila's Wheels initially because I thought their TV advertisement was great...and because they.asked for a bargain price premium . More fool me. Before leaving for a five month sojourn in the USA I rang SW and was pleased to note that yes, they would be happy to suspend my insurance for those months and refund the premium for those months on my return. they charged for the... (read more)
★☆☆☆☆
“Totally Appalling”
Written on: 11/03/2013
Sheilas Wheels should be eliminated from any Car Insurance quotes, they take your money but do not deliver a service. My car was involved in an accident, hit by another driver causing a severe amount if dammage. I did not wish to use their recommended repairer , therefore it took Sheilas Wheels over 6 weeks to come to a decision on whether or not to auth the repair on my vechicle eg. Requesting me to pay towards to the repair Wanting to refurbish instead of replacing with new ... (read more)
★★★★☆
“Fast, efficient, cheap”
Written on: 24/02/2013
Im afraid Im going to strongly disagree with all the bad reviews about Shielas Wheels. I picked them as they had the most competetive price initially. Unfortunately my car was involved in a crash a few weeks after taking out the policy. Within 5working days of notifying the insurance and them receiving pictures and description of the damage to the car they officially wrote it off. The following day I was given a very reasonable valuation, and within another 5working days I received the... (read more)
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Showing 1 - 10 of 257 Reviews
★☆☆☆☆
“Do not use”
Written on: 18/02/2013 by sausageandchips
Appaling money grabbing service. They carge for everthing even changing address or updating them on a medical condition. Following cancelling the policy they issued a demand for £46.29 inc £27.50 cancellation fee for which they say they wrote to us about, however the first we knew about it was when an agressive debt collection agency sent a letter - which had taken 4 days to arrive - quickly follwed that day by a telephone call and a demand to pay immediately. Avoid them as there are... (read more)
★☆☆☆☆
“Wow I wish I had read these before”
Written on: 15/02/2013
This company does not have any customer service STAY AWAY is all I can say. And if you get a girl called [name removed] on the phone do not enter into a conversation with her. They will not last for much longer without the customer service (read more)
★☆☆☆☆
“Bad”
Written on: 13/02/2013
I am disgusted with the way Shiela's Wheels have treated me. I used them for five years and when I made a claim they treated me badly. I had a minor accident which was my fault. The recommended repairer did a very bad repair and so I returned the car to them. All along Shiela's Wheels stuck by their repairer saying they were right and I was wrong. An independent assessor agreed with me and Shiela's Wheels had to accept that I had been right all along. I was able to choose my own repairer to... (read more)
★☆☆☆☆
“The worst service I have ever known”
Written on: 01/02/2013
The real problem is ESURE. Whilst Sheila's Wheels Customer Services is relatively okay - if you have an accident you have to deal with ESURE. I had an accident that was not my fault. They told me I should expect to settle 50/50 as there was no witnesses. When the claim was settled becuase the other party admitted liabilty - they never phoned me or wrote to me - they just kept my excess cheque. They are, by far, the worst insurance company I have ever known. There was a number of other... (read more)
★☆☆☆☆
“AVOID!!!”
Written on: 28/01/2013
Been with Sheilas Wheels for a few months and I have been charged £55+ for hidden fees! Unhelpful, rude staff on the end of the phone who lack basic people skills. I asked if I could cancel the policy because of the charges that were arising here, there and everywhere, the person I spoke to was abrupt and kept trying to sell me something else whilst I was trying to ask him a question. I started to feel myself getting annoyed so I asked his name and said that I would telephone later (when... (read more)
★☆☆☆☆
“Fee's everywhere”
Written on: 24/01/2013 by kellieozzy
I changed my number plate and was told it would cost £26 admin fee ! Said well I might as well cancel as there's only 2 months left on policy...£55 fee. I asked what the fee is for canceling the day before it's due to end...£55! Can't believe how much they charge for typing 7 letters into the computer. I HATE SHEILA'S WHEELS !!! WILL DEFINITLEY NOT USE EVER AGAIN! (read more)
★☆☆☆☆
“Put debt company onto me within a week of a letter”
Written on: 24/01/2013 by c.smith7587 (1 review written)
I cancelled my policy early as I was leaving the country for a year, was told about a cancellation fee which was not a problem. But in my own stupidity I managed to cancel the direct debit to them before they took the last payment. By this time I was out of the country. Luckily my mother in law opened some post addressed to me, but she said that I received a letter from sheilas wheels a week before xmas asking for the money owed (understandable)and then within a week they had passed my... (read more)
★☆☆☆☆
“BEWARE”
Written on: 09/01/2013 by CEEFA (1 review written)
Paid premium £380.00 mailed copy of licence in envelope provided,received mail saying not received.Rang to see if another copy required mailing,they said standard letter & was inter-departmental problem.Then received lett saying policy had been cancelled & took £160.00 from my account. This seem to be regular practice for them & surely they must be breaking the law (read more)
★☆☆☆☆
“UTTERLY UNHELPFUL”
Written on: 18/12/2012 by daniel.wellens (2 reviews written)
Received a rude letter from Sheila's Wheels today saying that they couldn't accept my proof of no claims because it hadn't been written on headed paper!!!! How is this my problem that ASDA insurance don't write their cancellation schedules on headed paper!? Is it my job to lobby ASDA to change their processes!!? Not only did I receive a rude letter, they didn't send back with their rude letter the documentation I sent them - so now I have nothing at all to present to an insurance company... (read more)
★☆☆☆☆
“utter rubbish”
Written on: 18/12/2012 by bradste79
bought a private plate and wanted £27.50 to do this, would not let me speak to a manager about it. told them i wanted to cancel policy, and they wanted more money than my policy to cancel!!!!! (read more)
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Showing 11 - 20 of 257 Reviews
★☆☆☆☆
“Rubbish service! ”
Written on: 05/12/2012
I had been with shelias wheels 2 years after 2 direct debut failures in the space of a year they cancelled my policy completely telling me I had to reapply for insurance when I did my premium went up 20 pounds a month more even though I was not in arreas with them. I asked to pay for the year in full in and keep the existing policy and they said no. When I asked to speak to a manager they said there manager was off sick. Appalling service, bad communication and no letters to warn me of... (read more)
Broughtoncourier's Comment
Written on: 13/01/2013
I have just had exactly the same problem! Absolute rubbish! They said I needed to requote and surprise, surprise my premium went from £442 to a massive £3457. How is that justified? Plus they want a cancellation fee for the policy THEY just cancelled.
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★☆☆☆☆
“BEWARE Sheilas Wheels Sharp Practice. Not Legal.”
Written on: 30/11/2012
When Sheilas Wheels ask for your proof of no-claims bonus, they do not make you aware that your NC Bonus cannot be allocated to another vehicle. They just ask for your proof. Which we provided. They should make it patently clear that they require NC Bonus which is NOT assigned to any other vehicle. They do NOT do this. If the NC bonus is assigned to another vehicle, they will call you and tell you they will not accept the proof and that YOU have to cancel. They then tell you you will be... (read more)
Pa1110's Comment
Written on: 10/02/2013
That is the same for every company. If you had gone to another company they would not have accepted proof of NCD already being used on another car just as SW's did not. If you had gone to another company, they would have dropped your NCD to 0 years and asked you to pay the additional premium but SW, having a low risk criteria, cannot accept policies with 0 years NCD. Also, when you phone in, they ask you if your NCD has been earned on a different car. If you go online it is in the terms and conditions which you allegedly read (you have to tick the box) before taking out the insurance. So to conclude, this is kind of your fault...
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★☆☆☆☆
“stole my money ”
Written on: 29/11/2012 by nicpea (1 review written)
took out car insurance. as i have two set no claims bonuses sent off proof they was saying i could use them so asked if my daughter could just be on the insurance and not me and they would as she has no no calims bonuses. so they sed they would have to cancel my policy not even had the insurance a month and thy took all the premium money sed it was to pay for a cancellation fee of £55 and the rest on cover i never got to use and now they send a letter saying i owe a £18.03 on top of... (read more)
★☆☆☆☆
“beware of shielas deals”
Written on: 22/11/2012
i rang the company to change my address which is only 4 streets away from where i was living they said because it was a change of postcode it was a higher risk,( remember its only 4 streets away,) they wanted to up my policy by £456 which made overall costs nearly £900 i have been driving for more than 28 years and have a good no claims, i went straight on line and changed my insurance which has more benefits and is only costing me an extra £40 a year how can shiels wheels justify there... (read more)
★☆☆☆☆
“Untrustworthy Sharletans,”
Written on: 23/10/2012 by KirtsyD
Having taken out an insurance policy with this group I was then advised that my Driving License home address required changing, which I advised was in the process. I then was required due to business to leave UK and on Return contacted them again in regard to this change ( nothing untoward), to this end they advised me it was OK and while awaiting confirmation they would put anote of the address change on file. I then contacted them three days later to discuss and was then advise they had... (read more)
Joashton11's Response to KirtsyD's Review
Written on: 25/10/2012
I've just experienced a scarily similar situation.
I own a propety in London but have now rented this out to tennants as I have moved in with partner. The change of address has been advised to DVLA, HMRC, banks, etc all accepted and confirmed the change. When I called Sheila's Wheels I was informed that because I now do not live in a brick built houe (I live on a 21m barge on a residential mooring) they are cancelling my car insurance.
Apparently this is more risky!!
I fail to see how parking my car in a 'residents only LOCKED car park' overnight and going about my normal daily driving activity is more risky than parking my car overnight on a London street??!
Its very clear that the call centre staff receive little training and have no 'common sense' experience to apply to real life circumstances. I'll be giving them a wide berth and have cancelled my policy before they could attempt to do so!
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★☆☆☆☆
“Sheila’s Wheels treat their customers appallingly”
Written on: 13/10/2012
As I changed my car and Sheila’s Wheels quoted me a premium far higher than anyone else, I cancelled my policy. They told me it would cost me £27.50 to cancel. Cancelled the policy but now they have charged me £84.58. Legal protection, which I never requested but was added to the policy, is non refundable so you have to pay for the whole year, car hire option also non refundable. Rip off merchants and Customer Service non existent. Be warned steer clear of this Company. (read more)
Philipcrulley's Comment
Written on: 14/10/2012
"Sheilas Wheels treat their customers appallingly..Part 2"
I have recently taken out car insurance with Sheilas Wheels Broker. Be careful. Having been very rude to my wife, demanding additional costs, I rang and spoke to the same customer advisor. Arrogant?? I threatend to cancel my policy and was advised this would cost another £90.00. Take my advice, pay a little more for a company that gives a dam about their customers. One bitten...I know for next time!
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Lhibarker's Comment
Written on: 15/10/2012
Spoke again to Sheila's Wheels today to a very rude Customer Service operator, apparently I should have noticed they added this extra addition to my policy, even if I had never requested it. Will now contact the Financial Services Authority, but I have to pay the £84.58 or it will affect my previously unblemished credit rating. Wish there was the option to give them a NIL start rating as a very underhand way of operating
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★☆☆☆☆
“appalling customer service”
Written on: 11/10/2012
I'd been with Sheila's Wheels ALMOST a year when I moved house. My policy was 22 days away from renewal - and paid by direct debit so was fully paid. I rang to say I'd moved that day, and was told it would cost me £26 pounds to change the address on my policy - more than a pound a day for every day left on the policy! I said I'd like to speak to a manager about it - was told no one was available, but would contact me before 8pm tomorrow. I said fine. Was then asked would I like to change my... (read more)
★☆☆☆☆
“Hire Car Option? no chance ”
Written on: 25/09/2012 by kintara22
After flood damage to wife's car we tried to exercise the hire car option that we paid for her to be able get around our rural location whilst the damage was being assessed, we took out this option for such an eventuality. After a day of being passed from eSure, Sabre, Drive Assist to Sheilas' wheels brokers, no joy, the assessment will take days. I have spent about 5hrs on this going through interminable anti fraud messages etc, almost lost the will to live..never again.
Bring back real...
(read more)
★☆☆☆☆
“Diabolical is all I can say”
Written on: 18/09/2012 by giggler112
I purchased my insurance back in August, I was advised I needed to send my proof of no claims by the 12th September. I received a letter so I sent my proof of no claims off to them, on the 14th September they took money from account so I presumed everything was ok, today (18th September) I received a text message to say that my policy had been cancelled on the 12th September as they had not received proof of no claims and a letter would be sent out within next 7 days. I phoned Sheila's... (read more)
Halgand's Response to giggler112's Review
Written on: 05/11/2012
I have just had the same problem. They clearly have issues with receiving their proof of no claims discount.
Who did you speak to with regards the refund of the cancellation fee as it was not my fault that the policy was cancelled?
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★☆☆☆☆
“rip-off”
Written on: 17/09/2012 by floella01
changed my fiesta to one that was 3 years younger and i got told my premuim was going up by £160! my original premium was £176!! to cancel i have be told it's £107. and to top it off they haven't got anyone to complain to as they don't have managers there!!! i am so mad they have n't even sent me my paper work and i took it out in may! don't anyone get insurance through them please!! (read more)
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Showing 21 - 30 of 257 Reviews
★☆☆☆☆
“Made me cry”
Written on: 12/09/2012 by Victim001 (1 review written)
Very rude assistant on the phone. Treated me like I was fraudulent. I had spoken to someone on the phone before who was supposed to have changed details on my record but never did. Then this person I spoke to this time accused me of using the wrong details. I felt like rubbish. They also could have been more helpful the first time I spoke to them but instead made me go through hell only to finally do what they could have done in the first place. I'm at the beginning of my policy and looking... (read more)
★☆☆☆☆
“ncd hostage”
Written on: 09/09/2012
i've been with sheilas wheels for a year, after cancelling my policy with them they seem to be holding my ncd evidence hostage, i've made 3 phone calls with each call operater telling me a different story, wrote a letter to them and sent an email with no reply to either, (read more)
★☆☆☆☆
“Awful company”
Written on: 08/09/2012 by Lou0312 (2 reviews written)
To be honest I've not yet had to make a claim, and after reading these reviews I'm glad I haven't! Anyhow, just rang up to request a change in my direct debit date and was told this would incur a £26 admin charge.....WHAT!! I work in a call centre and have these requests many times a day and it only involves a press of the delete button and type in the new date. To charge money to change data on a computer is ridiculous and will certainly not be renewing with them again. (read more)
★☆☆☆☆
“BAD Insurance Company!!!”
Written on: 07/09/2012
Don't go with this insurance company. It's scheme is designed to rip you off!!! Bad customer service, they just was us to part with more and more £ without any reason. If you dare asks, then the debt collection will haunt you! I've never been in touch with a company as bad as this before! (read more)
★☆☆☆☆
“Please read if you ever want to suspend your policy...”
Written on: 30/08/2012 by jon0048
I wanted to suspend my policy as I was no longer going to use my car for a few months so I rang Sheilas Wheels to discuss what I had to do. The reply was "oh not a problem just send your certificate back to us in the pre-paid envelope we will send to you and write full suspension on the top, then when you want it to resume just ring us up and we will issue a new certificate and any money owed will be paid directly into your bank account". So I suspended for four months rang them up and said... (read more)
Vickiholland's Response to jon0048's Review
Written on: 22/03/2013
Alas this is exactly what is currently happening to me. I have written or phoned them a dozen times and they send the same maddening form letters asking me simple questions they say is a requirement of the Data Protection Act. I reply to them over and over again. THEY ARE JUST PLAYING WITH CUSTOMERS and treating us with contempt. I hate this company!! NEVER AGAIN!
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★☆☆☆☆
“terrible customer service”
Written on: 21/08/2012
I will never use Sheilas Wheels again ,I cancelled my car insurance after selling my vehicle,what a mistake that was,it cost me more than if I had let the policy run its final 2 months,I explained to the representaive that we were going on holiday the next day for a fortnight so would not be able to pay any outstanding balance until my return (she couldn't tell me on the phone whether there was even going to be any money owing)she said she would make a note on our account and that would be... (read more)
★☆☆☆☆
“Unorganised kayos”
Written on: 16/08/2012 by Gen_Len_20
This is the very first review I have ever felt so strongly about writing. DO NOT USE SHEILAS WHEELS. They will probably come up as the cheapest option on insurance comparison websites, but what you save you pay for in the long run! I had the disadvantage of having someone reverse into my PARKED car in a car park. CCTV captured the event which we have access too and 23 people in the building (work building) witnessed and heard the accident. Turns out this is not enough to process the... (read more)
★☆☆☆☆
“Pharmk972”
Written on: 15/08/2012
Hello! aaeafkk interesting aaeafkk site! I'm really like it! Very, very aaeafkk good! (read more)
★☆☆☆☆
“Absolutely disgusted! ”
Written on: 14/08/2012 by jennybenson (1 review written)
They cancelled my insurance without me knowing, yesterday i got pulled up by the police on the motorway for having no insurance, the police rang sheilas wheels and they said the cancelled my insurance on 1st June and hey said they had sent me a letter which i had not recieved ,got 6 points on my license and a £200 fine! i had to quickly find another insurance company whilst i was sat in the back of a police car on the motorway otherwise my car would have got took away, got home that day and... (read more)
★☆☆☆☆
“untrusting robbers”
Written on: 10/08/2012 by joanne1973
I insured my car believing I had 5 years NCD which I had but could not prove it to their satisfaction - Whilst on holiday my policy was cancelled without my knowledge putting me at risk and after paying an annual premium of over £300 was refunded £55 with no explanation - Consider chewing your own arm off before using them it will be less painful - DO NOT USE IN MY OPINION I have dealt with such a bunch of chancers ever they are disgraceful. (read more)
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Showing 31 - 40 of 257 Reviews
★☆☆☆☆
“Sneakly adding on extra products”
Written on: 09/08/2012
I've just phoned to change my address and spent over 10 minutes on a call to a women who talk so fast I could bearly understand what she was saying. At the end of the call after telling me my premium had gone down and that a small admin fee had been charged the figures she quoted me didn't add up, thankfully I was quick enough to realise and asked why. She said she had told me in the call about the optional extras and that I had agreed to them, but during the call it was made to sound like... (read more)
★☆☆☆☆
“Desperately In Need of Customer Service Training !!”
Written on: 09/08/2012 by IssisMummy (1 review written)
I really wish I had read these reviews before accepting a quote for my car insurance with this company !! I am just waiting for them the call me to take a payment of just under £15 because when I sent my NCD my previous insurer had noted that I had made an enquiry about the cost of my excess to get a scuff that had appeared on my car whilst parked in a car park which ultimately I ended up paying privately for myself to get done because the repair costs was cheaper than my insurance... (read more)
★☆☆☆☆
“Dangerously negligent, avoid at all costs”
Written on: 05/08/2012
The worst insurance company I've ever been with. They cancelled my car insurance without telling me, despite taking the direct debit out at the time. Incidentally I called the police about an unrelated issue, as I was not aware of the above, and they ran a random check and found I was uninsured! I had the certificate of motor insurance so was dumbfounded! Transpires they'd cancelled as they claimed not to have received proof of the no claims bonus, however I sent the previous insurers full... (read more)
Jennybenson's Comment
Written on: 14/08/2012
They did the exact same with me, they cancelled my insurance without me knowing, yesterday i got pulled up by the police on the motorway for having no insurance, the police rang sheilas wheels and they said the cancelled my insurance on 1st June and they said they had sent me a letter which i had not recieved ,got 6 points on my license and a £200 fine! i had to quickly find another insurance company whilst i was sat in the back of a police car on the motorway otherwise my car would have got took away, got home that day and had a letter saying i hadn't payed my last months insurance when they had canelled it 3 months ago without me knowing! there mistake caused me 6 points, £200 fine and almost got my car taken away from me when i was miles away from home! ridiculous
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★☆☆☆☆
“Our car was stolen and it took Sheila's W. 5 months to pay”
Written on: 25/07/2012
Our car was stolen in an upmarket neighbourhood in February. We reported it to Sheila's Wheels and turned in all the relevant paperwork, including a signed police report. After a few weeks, we chased Sheila's Wheels relentlessly for settlement of our claim. No one called back and eventually we were told that they could not process the claim without the police confirming their report, which could take 10 weeks. The police had sent their signed report by this time. It took 5 MONTHS to... (read more)
★☆☆☆☆
“DD Digust now -£550”
Written on: 13/07/2012 by tasha-louise
We took out our insurance with Sheila's Wheels. After a few weeks of having the policy we changed our bank. I have my home insurance with them,we weren't charged by the department for changing details. Rang car insurance department try and charge £26, I refused. Which I hadn't now. I refused to pay set up fee and left it at that. If they wanted new details they can request them from me. Just got home from holiday to find they have cancelled my policy. So I rang them, told it was tough... (read more)
★☆☆☆☆
“SHOCK!”
Written on: 05/07/2012
Fully comprehensive policy: go abroad 50 pounds for 20 days!!!!!!!Change of address 270 pounds!!!!!Never again:-( (read more)
★☆☆☆☆
“Customer Service ”
Written on: 03/07/2012
Well, where to start - lets hope I don't have to make a claim. Trying to make phone contact with this company has been appalling. I phoned 3 times all in the morning before 8.15 - I was on hold each time at least 15 minutes and one occasion 25 minutes. They come on the phone saying sorry - I don't want sorry - I just want someone to answer the phone. Then after that all they try and do is sell you extras - I know what I want and that is just answer the phone, complete the details and... (read more)
★☆☆☆☆
“Totally ripped off”
Written on: 27/06/2012
I joined Sheilas wheels as it was the cheapest cover, little did i know what was about to happen. I moved address after 2 months and they wanted to increase my fee from £320 to £120 per year - I had moved to a quiet place from a big town how it works no one knows. To make matters worse i was told that i had a cancellation fee of £25 only to receive a letter from a dedt company saying i owe £77 pounds....still fighting with them. Watch this space (read more)
★☆☆☆☆
“AWFUL COMPANY”
Written on: 26/06/2012
They cancelled my policy unbeknown to me, so had been driving around for weeks without insurance. I never received any letters to say that the policy was being cancelled all for £13. Disgusting company and poor attitude and customer service. Avoid like the plague. Really unhelpful. (read more)
Jennybenson's Comment
Written on: 14/08/2012
they did the exact same with me, they cancelled my insurance without me knowing, yesterday i got pulled up by the police on the motorway for having no insurance, the police rang sheilas wheels and they said the cancelled my insurance on 1st June and hey said they had sent me a letter which i had not recieved ,got 6 points on my license and a £200 fine! i had to quickly find another insurance company whilst i was sat in the back of a police car on the motorway otherwise my car would have got took away, got home that day and had a letter saying i hadn't payed my last months insurance when they had canelled it 3 months ago! there mistake caused me 6 points, £200 fine and almost got my car taken away from me when i was miles away from home! ridiculous
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★☆☆☆☆
“Sheilas Wheels are incompetents”
Written on: 21/06/2012
Involved in accident where stupid git drove into side of my car while I was stopped. Through complete idleness of Sheilas Wheels in asking for valid proof, even viewing damage, spent full year trying to get old git to admit blame as he told his insurers it was me. Cars don't move sideways unless like him you're drunk! I did all the chasing, Sheilas Wheels are untrained paper-pushers. They don't progress a claim in any way unless the claimant pushes them. Common sense would suggest that... (read more)
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Vickiholland's Response to Vickiholland's Review
Written on: 23/03/2013
In a surprising twist, an executive of Sheila's Wheels has just written to confirm my refund for the months my policy was suspended, and a sincere apology for the delay in solving the problem. I felt I needed to clarify this...however it was
something that ought not to have happened. They really need to treat customers' complaints swiftly and considerately.