Sheilas Wheels Car Insurance Reviews - www.sheilaswheels.com

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★☆☆☆☆
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Media Gallery for Sheilas Wheels Car Insurance www.sheilaswheels.com

Sheilas Wheels Car Insurance www.sheilaswheels.com

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Latest Reviews

★☆☆☆☆

“Disgraceful customer service”

Written on: 18/01/2016 by Claire230187 (1 review written)

Just called to cancel my policy and was told call centre system is down so I need to call back after 2.30pm. Asked if they could call me as I had spent two minutes going through the system and they said no as had no means of taking my contact details. I politely suggested they used a pen and paper and was told that wasn't possible. Thank god my policy is up in 28 days!!!! Had found their admin costs very high too. £26 to change a registration numer on a call that took 2 minutes… Read Full Review

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★☆☆☆☆

“Change the price disgraceful”

Written on: 19/12/2015 by ThaddeusNewman (1 review written)

I have recently purchased a new car and I decided to go with Sheila's wheels model broker driver because they was the cheapest option per financial month. However I received an email last night stating that I have not correctly put in the correct date i passed my driving test, therefore they put my annual premium up by over 200 pounds. I then checked all my documents and I have put the CORRECT date of passing my driving test. I have rang up the contact number regarding my policy and I received… Read Full Review

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★☆☆☆☆

“Never ever buy”

Written on: 27/11/2015 by Maria Butzki (4 reviews written)

The service is the worse l have ever had. My car was hit by someone else. I got penalised and all my no claims discount taken away dispite 3rd party admitting fault. They sent all the correspondence to the wrong insurance company. Made every excuse with no apology. Left me to chase the 3rd party insurance. I sent emails back and forth with little help only to find out that only 1 person who was off sick was going to be dealing with my claim. Had to cancel my insurance as my renewal quote was… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 22/11/2015 by xfCrockett87 (1 review written)

Couldn't recommend them. Nothing but a nonsense company who pester you to up-sell the product you've purchased, undermining your ability to make decisions based on your own needs. Furthermore, the contact centre operator spoke down to me in such a way to imply incapability on my behalf, imposing a necessity of the product he was trying to sell. This being only one event of quite a few such happenings, hugely unimpressed. Positive reviews after an accident are to be expected, any company who… Read Full Review

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★☆☆☆☆

“had an accident”

Written on: 18/11/2015 by manutd1969 (1 review written)

had a very small accident,when someone ran up the back of me,from here worst experience from any company i have ever dealt with,not interested,not helpful,terrible experience,don't use this company ever… Read Full Review

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★☆☆☆☆

“all good until you make a claim”

Written on: 11/11/2015 by 1977Krause (1 review written)

6 months on from making my claim and i am still not reimbursed and i have just been informed that they have only recently contacted the witnesses of the incident who are being uncooperative ( not surprising after 5 months as i expect they cant even remember the details, a bus drove into my car whilst parked outside my house) I have also had to continiously phone sheilas wheels, the car hire company and the car repair centre to get updates and organise everything, there is almost zero… Read Full Review

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★☆☆☆☆

“Terrible claims handling!”

Written on: 07/11/2015 by 274Lawson (1 review written)

I recently had to claim on my car insurance for an accident for which I was not liable, my car was taken in to be assessed and deemed safe to drive by the engineers, after a week of hearing nothing back about my claim I decided to ring them for an update, only then did they tell me the car was written off and even asked me to make a quick decision on what to do with my car. 2 days after this they sent me an email asking for more money because they had made an error calculating the average… Read Full Review

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★★★☆☆

“Good customer service but expensive”

Written on: 04/10/2015 by RubyDriscoll (1 review written)

I was looking to renew car insurance in March and a comparison website listed Sheilas Wheels Broker as the cheapest and initially they were, but once I looked into some changes a few months later such as additional drivers, change of care use and change of address etc I came to realise how expensive they are! To change from SD&P use to business I was charged an additional £62! I find their customer service, once you wait 30 minutes to get through, very helpful and polite I have to give them… Read Full Review

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★☆☆☆☆

“Ok now I see why the review's are so bad for this...”

Written on: 01/10/2015 by EileenBroussard236 (1 review written)

Ok now I see why the review's are so bad for this company just got off the phone with one of their representatives. … Read Full Review

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★☆☆☆☆

“Appaling Company”

Written on: 30/09/2015

I had a car accident in June and was told my car was a write off, bearing in mind this car was not even a year old, It was not my fault and They paid out, however I got home last night and recieved a letter and a picture of my car. it had been sold on, and looked brand new, I called the number and I spoke to the new owner who assured me my car was not a write off when he brought it, I was told the chassis had gone, he told me it had not, so my car is now in London with a new owner, I called… Read Full Review

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★☆☆☆☆

“Steer clear! ”

Written on: 25/09/2015 by clRandall332 (1 review written)

I used Sheila's wheels because they were the cheapest like many other reviews I have read, my husband set it all up for me I filled out the standing order mandate and sent it back thinking no more of it until I got home today to a debt collectors letter for £60. I called Sheila's wheels to be told I hadn't sent bk the mandate form and they had sent me 8 letters to let me know they had cancelled my insurance 6 weeks ago!!!!!! I have not received one letter from them which they blamed on my… Read Full Review

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★☆☆☆☆

“Appauling Unsympathetic Service”

Written on: 21/09/2015 by Kayleigh1717 (1 review written)

After going through the very traumatic experience (at 8 months pregnant) of having my new family car vandalised as part of a random crime (having paint stripper poured all over it and having all of the tyres slashed), I contacted my insurance company “Sheila's Wheels” for support. Sadly, if I had of realised that contacting Sheila's Wheels was going to cause me more problems, more stress and leave me thousands of pounds out of pocket in such a short space of time, I would have gone ahead… Read Full Review

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★★★★★

“Good customer service”

Written on: 17/09/2015 by Doodi (1 review written)

I have been with this company on and off over several years and only leave when I have found a cheaper quote. As I had my first claim this year I can only praise the customer service and support. When my cover came up for renewal instead of just leaving I called them to see if they could help match it. They came close but as they have such a good team and easy to contact I'm staying. They are quick to send out necessary paperwork and considerate to my job with regards to contact made… Read Full Review

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★★★★★

“Friendly and efficient”

Written on: 08/09/2015 by suejbeee (2 reviews written)

I crashed my car for the first time in 30 years of driving recently and therefore this was my first experience of dealing with a car insurance company for this reason. I phoned the claims department and the member of staff couldn't have been more helpful. He asked me detailed questions on what happened and kindly said I should take my time as my voice must have suggested I was re-living the accident. No other vehicles were involved and nobody was hurt. On the day of the accident a recovery… Read Full Review

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★☆☆☆☆

“They couldn't care less”

Written on: 28/08/2015 by TysonGreer394 (1 review written)

I went for Sheila's Wheels because of low price but don't go there.they are targeted at women but the service is poor. I had bags, car keys and car stolen. The person who dealt with me clearly read from a script-including lots of questions about was I telling the truth- how sure was I that I was telling the truth. At no point was there any expression of sympathy.I imagine the staff are quite low paid and customer care is not high on the agenda for the company.when I finally got my car back… Read Full Review

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★☆☆☆☆

“Bad CustomerService”

Written on: 27/08/2015 by suemarshall (1 review written)

When I called Sheila's wheels to renew my car insurance I gave the operator my card details to be advised they will take payment on the 21/8 this was fine with me , however when I did not have the money taken from my card I called to enquire why ? To be advised they held my credit card from last year and just used that. Disgusted, When I asked to speak to a manager I was advised someone in finance could call me back if I wanted Bad Service and I am sure it cant be legal… Read Full Review

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★☆☆☆☆

“Run away from them”

Written on: 22/08/2015

I have insured my car with Sheilas Wheels, later I bought an another small car and by mistake insured with Sheilas Wheels Broker because I thought they are the same company (they have the same address) and I can get some discount for the second car.I paid 2 months deposit. As soon as I realized my mistake I talked on the phone with Sheilas Wheels Broker's agent and we agreed to cancel my insurance the last day of the 14 days cooling period without extra charge. Any accident happened till the… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 24/06/2015 by KatherineMcCartney382 (1 review written)

I had the miss fortune of being a shelias wheels customer for the previous 2 years, I highly suggest you pay more and go somewhere else. I had 2 accidents, 1 where someone went into the back of me whilst they were in the wrong lane on a roundabout and this went 50/50 despite witnesses proving my innocent and 2nd that was handled just as bad, you will spend at least 30/45 minutes on average trying to contact them bear in mind they are shut at weekends and they are beyond useless at keeping you… Read Full Review

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★☆☆☆☆

“Appalling service ”

Written on: 09/06/2015 by Lisareed (1 review written)

My car was parked outside my house when a car further up street rolled down and crashed into it. Although the other driver admitted full responsibility sheilas wheels within 4 days sent me a new renewal price putting it up £149 I had none stop fone calls even though I was originally told there wd be no cost I have been told that they will not release my car from garage until I pay a further £100 excess they are claiming all this from the other driver rude unhelpful staff have made a bad… Read Full Review

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★☆☆☆☆

“Continued charging into second..unagreed...year...”

Written on: 04/06/2015 by freddo50002 (1 review written)

Rip off and charged me the previous years monthly instalment price and not the no claims reduced price offered which i didn't even take up as it was an absolute rip off. NEVER AGAIN. It takes 3-5 days for a cheque to clear but apparently to them it takes 5-10 working days for them to return money to my account for a service i no longer agreed to partake with them???? SNAKE ARTISTS… Read Full Review

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