Meteor Ireland - www.meteor.ie Reviews
Latest Reviews
★☆☆☆☆
“New member at Meteor”
Written on: 25/04/2013
I changed to Meteor from my service provider of 11 years, because they offered a better deal. But I really wish I hadn't. My wife and I wanted iphone4's at the time, but bought androids (Xperia T & J) on recommendation. Both phones were opened for roaming, but did not work out side of Ireland (not even in the North). We were told to replace the cards - still the same message "no network available". The phones were checked and we were told to "switch the phone off & on again when you enter... (read more)
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★☆☆☆☆
“Can not be trusted”
Written on: 17/03/2013
I have a very bad experience with this company. I made 20euro top up by credit card for my pay phone which I hadnt used so long. But this number was used by somebody else just because I havent used so long. They gave the number to somebody else. So I asked them to get me 20euro back. After dealing with the costomer survices for such a long time, they decided to give me money back to my bank. However, for some reason, they sent me only 15 euro! I am so tired to deal with them at this stage. I... (read more)
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★★★★★
“Meteor are great”
Written on: 17/01/2013
Meteor are great I've been on meteors talk text and internet plan and its been working out great for me. For 30 euros I get 30 days free web, up to a limit naturally, and since I don't ring people much I have use that for 30 days, then let it take the daily amount after that. So 30 euros gets me nearly 50 day of internet. I would recomment that if you use the web more then call people. I did have an issue recently and their customer service sorted it out expertly and to my benefit. I... (read more)
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★★☆☆☆
“Below expectations”
Written on: 08/01/2013
In general, Meteor provides very low level of service. Not all places in Dublin are covered. I cannot make calls sitting at my desk. Their free webtext site hardly ever works: Operation Not Available This could be due to one of the following reasons Site is in Maintenance Mode Operation is experiencing heavy load. Please wait 10 minutes and try again Operation is not available to your account type or tariff plan When you go to Asia or a number of European countries, you need to... (read more)
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★☆☆☆☆
“Worst Network by a mile.”
Written on: 17/12/2012 by creaghfish
Meteor staff and customer care lied to my face, took money from my account without permission (when I had left them as a customer) and then refused to pay it back saying I had already received a refund which I never got(and proved to them with a bank statement. Go with Three pay as you go. You'll be happier in the long run. There are no positive things whatsoever for me to say about this network, other than O2 sounds as bad. (read more)
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★★★★☆
“Meteor - Replacement accessorial”
Written on: 22/11/2012 by EmilyCC
I am not a Mobile customer but i bought a car holder for my smart phone, it was cheaper than Argos or tesco. Unfortunately, it broke the next day i used it. I went to Meteor and they changed it straightaway with no fuss. Just thought this should said as people usually only post reviews when things go wrong (read more)
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★☆☆☆☆
“Worst network ever”
Written on: 27/10/2012
i have been with meteor a while now and have found it very good until they started acting the mickey. I have topped up a number of times and wont let me received no free text or calls and when i call it wont let me connect. I have also been unable to receive texts or send texs! , This is un-acceptable from meteor and would like it to be fixed (read more)
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★★★☆☆
“Fairly Reasonable”
Written on: 30/09/2012
Because of the fact that 02 , 3, Tesco Mobile and Vodafone are the only competitors and they're absolute rubbish, I wouldn't give Meteor a wholly negative review. I've been with them for years, religiously topping up every month to get my free calls and texts to other Meteor customers. Rarely do I have much trouble with it. There's a trick to calling voicemail and not getting charged, you have to call your own number but put a "5" after the 085. That way, you're technically making a call to... (read more)
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★☆☆☆☆
“Meteor Mobile - WORST MOBILE COMPANY EVER”
Written on: 25/09/2012 by ammerique (1 review written)
I moved here from the states, looking for a job. I got a Meteor Samsung Mini Galaxy that worked for a month. Then something went wrong with the hardware. I had to go through all sorts of different emails and phone calls before I was told how to send it in for repair. I'd bought the phone on Henry Street but was in Galway looking for work. There was plenty of work in Galway but because my phone was broken, I couldn't get the voicemails. My phone was in repair for 10 working days (2... (read more)
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★☆☆☆☆
“meteor the ass network of ireland”
Written on: 02/09/2012
these are the worsted asses to deal with and i am not going to waste my time telling you why. i don't need to. proof is with the consumer. (read more)
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Showing 1 - 10 of 53 Reviews
★☆☆☆☆
“WORST customer service in Ireland if anything goes wrong”
Written on: 29/08/2012
I have had no issues with coverage, have found it very reliable actually, and they do some great deals but everything and I mean EVERYTHING, is too much trouble if something goes wrong. Their mobile broadband, for example, €20 for 7.5gb / 30 day pass. It's good deal and works well but if you go over your data allowance you will be directed to a meteor page advising you that you need to purchase a new pass (no problem there) but you'll spend HOURS trying to purchase one as you'll get... (read more)
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★☆☆☆☆
“AVOID AT ALL COSTS”
Written on: 15/08/2012
the worst service ever they rob five euro of my creidit every time i top up and when i ring customer care they say that i have rang alot of numbers that i dident ring but when i tell them i dident ring them numbers they say my phone is faulty and there is nothing they can do even do my phone doesent have any of the numbers under last dield DO NOT BUY ANY METEOR PRODUCT (read more)
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★☆☆☆☆
“Meteor Shower Of Utter Uselessness”
Written on: 17/07/2012 by AngersAndGnash
The worst customer service of any company that I have ever encountered (read more)
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★★★★★
“Really great help, thanks METEOR Customer Care! :)”
Written on: 01/07/2012
Tonight, I received some abusive, upsetting texts from an unwanted sender, who has been bothering me for a long time. Finally, after having enough of it, I logged onto meteor.ie to see if there was any way I could block him from not only calling me, but texting me also. When I logged on, I expected to have to wait until tomorrow morning to be able to call Customer Care for this much needed help, but I was really pleasantly surprised to find that they are available to contact 24/7. If this... (read more)
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★☆☆☆☆
“The worst customer support ever. ”
Written on: 16/05/2012 by toomer
I never had to deal with such bad customer support. They are lazy, don't put any note when you spoke with them and have no interest at all with helping you. They might be cheap but in nearest occasion they will reap you off. (read more)
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★☆☆☆☆
“Rip-Off + worst costumer care I've ever experienced”
Written on: 28/04/2012
We've chosen to create an account at Meteor.ie because they were the cheapest provider of mobile broadband in Ireland. A big mistake for which we had to pay utterly... First I bought an Mobile Broadband Hotspot, refurbished. This device, for which I have paid 50 instead of 80€ completely broke down after a mere two months of work, Meteor refused to see any responsibility and wanted to charge me for any repair. Second, when I wanted to go only with their Prepaid-Stuff, it didn't work. The... (read more)
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★★★★☆
“waiting.for coverage...but good customer service so far”
Written on: 22/11/2011
Ive been with Meteor for over two years now, coverage was always good, but became worse in the last 4 months. I thought it was my (very old)phone and three weeks ago i signed a 18 month contract for an Iphone 4. Then coverage went. I can not make calls in my house AT ALL. Coverage (which is only ever 2bars) disappears as i park the car at the gate. Anyway i call Meteoir and get dropped from call waiting TWICE! But I have to say that once i did get through they were very nice about my... (read more)
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★☆☆☆☆
“the worst customer care of all mobile providers ”
Written on: 20/11/2011 by sistack (1 review written)
I have been with meteor for over 6 years on and off I lost my phone over 3 weeks ago ,so i rang meteor customer care to request an letter to prove the phone I lost was mine for my insurance people so they could replace it it so far as taken 5 phone calls and having to tell each of them my problem because no-one seems to put a note on my account so that about 3 hours of calls But no that didn't work so I emailed them . Well what I should say is i'm still emailing them 3 weeks on and... (read more)
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★☆☆☆☆
“RIP OFF, METEOR TAKE ADVANTAGE OF PEOPLES MISFORTUNE”
Written on: 16/10/2011 by rubydooby (1 review written)
My teenager uploaded accidentally while downloading a program. This resulted in a bill of 680eur. Meteor made no allowance for this error, no neg with bill on grounds of fair play and good customer relations. We were instructed to pay an immediate 400 up front or get cut off. It took alot of persuasion for meteor to agree to 1st payment of 200eur, 2nd payment 200 and 35 there after till bill paid. While paying our agreed installments Meteor cut our Internet off till bill paid in total yet... (read more)
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★☆☆☆☆
“AVOID AT ALL COSTS.”
Written on: 25/08/2011 by gsmith22
Bought my meteor sim at Dublin Airport 2 months ago as I'm moving to Ireland with work and have regretted it since. I cannot register Sim as the online site "is experiencing technical problems" and has been for 2 months. I cannot speak to anyone as the international number they provide tells you (after waiting 5 minutes), they've changed number. When you dial the other number it comes up as invalid - regardless of dialling code etc. Therefore only form of communication is email. Have... (read more)
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Showing 11 - 20 of 53 Reviews
★☆☆☆☆
“Meteor Ireland steals”
Written on: 22/08/2011
CAUTION: Meteor Ireland steals customers with false bills about data Internet use. They menace with bring you to Court if you don't pay all that they want to!! (read more)
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★☆☆☆☆
“Atrocious customer ''care''”
Written on: 25/05/2011
I agree strongly with the reviewer of 26/4/11... Unfortunately I was obliged to give them one star on this, but I would prefer minus 10...I have never experienced such atrocious customer ''service'' in my life. I am currently locked in an unbelievably ridiculous effort to have my own phone sent back to me, having had it unlocked by meteor THREE MONTHS AGO. They WILL NOT return my phone, they do not return calls, they do not respond to emails with honest information and a different person... (read more)
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★☆☆☆☆
“Atrocious customer ''care''”
Written on: 25/05/2011
I agree strongly with the reviewer of 26/4/11... Unfortunately I was obliged to give them one star on this, but I would prefer minus 10...I have never experienced such atrocious customer ''service'' in my life. I am currently locked in an unbelievably ridiculous effort to have my own phone sent back to me, having had it unlocked by meteor THREE MONTHS AGO. They WILL NOT return my phone, they do not return calls, they do not respond to emails with honest information and a different person... (read more)
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★☆☆☆☆
“Atrocious customer ''care''”
Written on: 25/05/2011
I agree strongly with the reviewer of 26/4/11... Unfortunately I was obliged to give them one star on this, but I would prefer minus 10...I have never experienced such atrocious customer ''service'' in my life. I am currently locked in an unbelievably ridiculous effort to have my own phone sent back to me, having had it unlocked by meteor THREE MONTHS AGO. They WILL NOT return my phone, they do not return calls, they do not respond to emails with honest information and a different person... (read more)
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★☆☆☆☆
“ changed to meteor a few months ago. ”
Written on: 24/05/2011
changed to meteor a few months ago.
got lg phone but when it stopped working they had no phone to give me .
i can recive calls but for my job this is no good .
ill not be back to meteor again.
mayo crystal castlebar
co mayo
(read more)
★☆☆☆☆
“Absolutely dreadful. I've been with them for a number...”
Written on: 26/04/2011
Absolutely dreadful. I've been with them for a number of years simply because of the price( 2 phones and later broadband dongle) I had a problem with the broadband a few months ago and had no satisfaction with customer service rep, was told to do an update of software... next bill I got was over 400euro because of some problem with broadband. Again wasted half a morning on phone with them and they were to ring me back within 3 days..... 4 weeks later still waiting on the call.... got next... (read more)
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★★★★★
“Very happy from Meteor Network and it's Social focus. ”
Written on: 20/04/2011
Very happy from Meteor Network and it's Social focus.
Retail staff is great, very helpfull and they seem to be doing their best.
Coverage improved hugely durring recent years, as Meteor is MVno on vodafone from 2007 masts and this year the deal was signed with O2 about network sharring. It's 3G coverage and speeds are leaving rest behind. downturn is, that Meteor has lost it's independence in Oct 2010, and is being run only by Eircom SMT's which might have catastrophic results. As...
(read more)
★★★★★
“Best value network. Free meteor to meteor calls and...”
Written on: 06/04/2011
Best value network. Free meteor to meteor calls and texts. Their customer service is usually great. The staff who work in the stores are great. They always are very helpful. They were cheap before all of the other networks decided to be cheap too. Their service/coverage is increasing a lot. I knew that they do have some problems in some parts of the country. Particularly very rural places in the mid-lands of Ireland. (read more)
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★☆☆☆☆
“my experiences with meteor!!!!!!!!!!1 ”
Written on: 18/05/2010
my experiences with meteor!!!!!!!!!!1
avoid them. they ruined my holiday. i called into the local meteor to set up roaming because anytime i called the helpline i would get cut off due to the awful reception and they wouldn't even call you back. some customer service that is!!! i would have to go outside the house to make a phone call and this is not something you wanna do in the winter.
my final straw was while on holidays i had no network. i tried everything manual search and automatic...
(read more)
★★☆☆☆
“this is apalling this network in very high coverage...”
Written on: 13/02/2010
this is apalling this network in very high coverage area constant jitter during calls then drop outs in alot of areas dont give free credit have to top up before they give it to u well feck that ..meteor is not a network to reccomend as they are run by eircom i suppose you can expect it to be this bad (read more)
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Showing 21 - 30 of 53 Reviews
★☆☆☆☆
“Meteor calls are a cent or two cheaper than Vodafone...”
Written on: 08/10/2009
Meteor calls are a cent or two cheaper than Vodafone but.... Very very poor coverage, Meteor drop calls that last for more than 4 mins. Customer service is appalling. (read more)
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★★★★★
“meteor is an outstanding”
Written on: 08/10/2009
meteor is an outstanding (read more)
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★☆☆☆☆
“I registered with Meteor Ireland for my extra credit...”
Written on: 10/07/2009 by oliviadreamcatcher
I registered with Meteor Ireland for my extra credit for buying a phone and never received the credit and now I'm going to look for another network. (read more)
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★★★★★
“Excellent service. It is very good value, and having...”
Written on: 21/06/2009 by bubbles2351 (1 review written)
Excellent service. It is very good value, and having free calls and texts to other Meteor Ireland customers is brilliant! i found the customer service very good, and am happy. I was an o2 customer, but found that making calls was very expensive. Meteor is much better value all round. Coverage is very good around where I live, while o2 was quite bad. (read more)
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☆☆☆☆☆
“Changed from Vodafone 6 weeks ago - meteor might be...”
Written on: 17/02/2009 by Lornaoconnor (1 review written)
Changed from Vodafone 6 weeks ago - meteor might be cheaper but I have found their service to be terrible. it feels like i have had nothing but trouble during my mobile phone calls and any time i ring customer service i feel like im passed around from person 2 person and it seems that no one can apparently fix my problem. 6 weeks into my contract and i want to cancel due to poor coverage and an interferance on my phone meteor want me to pay cancellation fees to end my contract and I don't... (read more)
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★☆☆☆☆
“Just changed from vodafone to meteor, had no problems...”
Written on: 05/02/2009 by evelynch (1 review written)
Just changed from vodafone to meteor, had no problems with vodafone but the rates much better with meteor. Since changing to meteor my coverage seems to be worse. It seems to cut on and off during conversations. Don't think I've had one conversation without it fading. (read more)
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★★★★★
“Good coverage . Free calls and texts to meteor...”
Written on: 30/09/2008
Good coverage . Free calls and texts to meteor customers of free text to other networks on prepaid. Free voicemail. Mobiles cheaper than the other networks. Cheap other networks calls since day 1. Excellent service all round. (read more)
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★★★★☆
“I am generally happy with the service of my phone, I...”
Written on: 23/09/2008 by jpwm0915
I am generally happy with the service of my phone, I don't like contacting customer service as they tend to be slow and not totally informed on the company's policy's. (read more)
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★★★★★
“Good value for money, Deals like the Pre Pay Anytime...”
Written on: 16/07/2008
Good value for money, Deals like the Pre Pay Anytime Plus. Unlimited texts to any network for life, just need a ' 20 top up every month :) Though the customer service could be improved. (read more)
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★★★☆☆
“I love the network and i'm delighted there cheap and...”
Written on: 16/07/2008 by Lily Lou (1 review written)
I love the network and i'm delighted there cheap and reliable and customer service very helpful and the fact you can bring meteor abraod now its all great except the coverage so please fix it to actually be 100% thanks. (read more)
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Showing 31 - 40 of 53 Reviews
★★★★★
“I am writing this review based on my own experience....”
Written on: 14/07/2008
I am writing this review based on my own experience. My phone a friend is brilliant and free texts to other Meteor users. I have Vodafone but seldom use their service. Also customer service is brilliant. Top up using credit card also fantastic and can top up a friend this way also. Can't ask for any better!!!!!! (read more)
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★★★★☆
“This is an excellent network, I'd recommend it to anyone.”
Written on: 23/05/2008 by leonieandglenn
This is an excellent network, I'd recommend it to anyone. (read more)
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★★★★★
“Switched from O2 a few years ago and have been very...”
Written on: 19/05/2008
Switched from O2 a few years ago and have been very happy since, for me the coverage, which was a problem with O2, is excellent in Dublin and in the Midlands when my friend on O2 has problems, can't speak for Vodafone customers but it is extremely overpriced anyway. Everything is fantastic value- cheap calls, cheap/free texts, free voicemail and customer service, lots of free credit with new phones, free incoming calls in the UK and I find the customer service extremely helpful. Can't fault... (read more)
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★★★★★
“Simply the best network in Ireland. Excellent network...”
Written on: 20/04/2008 by james curley
Simply the best network in Ireland. Excellent network and great coverage and your able to get 5euro credit (read more)
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★☆☆☆☆
“no happy with network, over promoted and rated, no...”
Written on: 10/04/2008 by pcrean1
no happy with network, over promoted and rated, no capable of offering a good overall service, not recommended (read more)
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★★★☆☆
“Meteor Ireland uses national roaming. Prefer network...”
Written on: 23/02/2008 by rattema (1 review written)
Meteor Ireland uses national roaming. Prefer network that can stand on its own feet. Data roaming: as a regular traveller I got frustrated that I couldn't us my phone abroad to check email. The services they offer are quite basic. Not suitable for business traveller. Technologically lagging. No 3G. The coverage isn't bad, overall, except in the places where I needed it (home, my office) but that is quite individual. (read more)
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★★★☆☆
“Overall Meteor do offer a good service and do save you...”
Written on: 16/01/2008
Overall Meteor do offer a good service and do save you money but Tesco Mobile have some very attractive services now for Irish customers!! (read more)
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☆☆☆☆☆
“Me and my husband will be no longer Meteor customers...”
Written on: 20/12/2007 by rosiros (1 review written)
Me and my husband will be no longer Meteor customers because we have been treated very bad in one of the Meteor Shops (read more)
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★★★★★
“love everything.”
Written on: 21/11/2007 by jennylanigan
love everything. (read more)
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★★★★★
“Great network, it's just a pity that the majority of...”
Written on: 23/07/2007 by dmn (1 review written)
Great network, it's just a pity that the majority of people that are not with Meteor still have the mind that the network coverage is terrible. This is going back to when they first launched, and it's still hard for people to grasp the fact that meteor have 99% coverage, and for those small number of areas where they have low signal strength, it automatically switches to the Vodafone coverage. So it really does keep you on great coverage all the time. I never have any problems. (read more)
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- Meteor Ireland - www.meteor.ie
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Guest's Response to sistack's Review
Written on: 13/12/2011
Thank you for your honest review. I am not a Meteor customer at the minute, although I was giving them serious consideration.I have found, to my own experience of trying to speak to anybody in Meteor about their services and tariffs, that their customer care seems to be way below average.one hour and forty seven minutes holding on a freephone number, (yes, one hour forty seven minutes). Between that, and two unanswered emails, I fear an opinion was already forming anyway.From the reviews I have read on here, I have made up my mind I will definitely give Meteor a wide berth. Much obliged and grateful for the help of all here. Mick.