Ordered a c63 amg estate in November 2012. This was for March delivery. Every week until early February I was phoned confirming this date for delivery. Then 3 weeks before delivery I was told it had moved to April delivery as there was a problem with engine manufacture. I checked with Mercedes in Germany head office who said the opposite was true. Then Freedom vehicle contracts moved the delivery date to may then the end of June. You make your own mind up who was telling lies. I tried to cancel when they moved it to end of April but Freedom vehicle contracts pointed to the eight weeks penalty. As far as I was concerned eight weeks had elapsed from the beginning of March only to be told it was eight weeks from the last day of the delivery month. Anyway it all got cancelled without charge when they moved the date for the final time to the end of June. Still without a car though!! Never mind so I rang Best Merc Deals got me a a great deal and it was delivered on 6th March. Funnily enough it came with a fully functional engine, who'd have guessed?

below of a response for freedom trying to charge a cancellation fee of £780 Firstly i would like to state that i will not be paying any cancellation order due to the following; i also request refund for doc fees for what i have paid on my card for £180. firstly my father and i have been speaking with them regarding a Mercedes Benzes E class for both of us to use. we was told on Monday the 8th after a telephone call that she could do a Merc slk 200 blue efficiency pre 125 edition in grey and automatic at £335 inc vat on a 3+11 deal. This went ahead and was ordered and credit checked as this car was in stock for immediate delivery. we pointed out that the car was needed for immediate delivery. anything with a lead time would not be suitable. after this the order came through with a different color and gearbox with a higher price! I explained that this was not correct. However they then explained that this car is no longer available as the dealership manager has had this for he's wife. so the order received was for another SLK which is not what i want. as i wanted an automatic. She then looked at e classes etc however they were not available. She then said how about and Audi A6, we said yes and to confirm prior to credit checks that this vehicle is guaranteed and in stock. Theythen went away and came back and said I've got this vehicle on hold and that all we need to do is the finance and you can have this in 1-2 weeks you can choose an 11 plate or have it on the 1st of sept with a 61 plate. I said i wanted it Asap. They called me back and confirmed that this car was on board a ship and on its way over. i accepted these terms and decided to confirm the order. However the formal order was made on the 9/8/11 I received a telephone call from freedom office stating that the car was going to be delivered mid October. i still have this on my answer phone I contacted freedom immediately and they said that they would call me back i said that i need the car Asap as i am hiring a car now and I need it Asap. Freedom called me back and said that the car would be delivered early September. I still stated that this is not right and not was agreed if it cannot be delivered within the two weeks then i don't want it. She called me and said that as there is a ship problem that even though she confirmed it was on board and on its way she was now telling me that the car is still awaiting to be loaded and it would be a September delivery i said this is not what we agreed so i do not accept the terms. if i agreed this it would be a 3/4 week delivery at the very earliest if this was the truth bearing in mind this would be the 3rd time I've been told incorrect information. I said our agreement was an immediate stock delivery. If you would have stuck to what you said i would not be writing this email to you. As a result i have been checked twice on my credit file for no reason, as you can not adhere to what you say. please refund me the £180.