Jean Patrique Pans Reviews

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Jean Patrique Pans

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Latest Reviews

★☆☆☆☆

“Definitely not Non stick frying pans!”

Written on: 26/06/2016 by CruzGrace492 (1 review written)

I purchased the 5 piece red ceramic frying pan set through wowcher! Thought this was too good to be try and it is! They look good but are dreadful. Mine are completely ruined by normal cooking and everything sticks and burns! They are now unusable after a few months!!! Do not buy!… Read Full Review

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★☆☆☆☆

“Jean Patrique a Sham company”

Written on: 20/05/2016 by twFitzpatrick322 (1 review written)

Placed an order and redeemed on Wowcher on 27 Nov 2015 for the 5 pc ceramic pan set paid £17.99 and paid an additional £24.98 with delivery on the jean patrique website for the knife set. Never received the delivery. Do not ever buy from this company. they are a total SHAM 16 Feb Good Morning Thank you for your email After checking your order on our system, I can confirm your order was despatched on 15th February with the carrier Please allow up to 7 working days for delivery If… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY”

Written on: 28/03/2016 by lizzzy50 (1 review written)

I ordered battery salt and pepper milks ams a battery can opener. They sent me plastic pill boxes.I complained on the phone 3 times asking for them to semd what I ordered. They REFUSED until they received back the plastic pill boxes. Which they at first said they wouldnot pay for postage! Eventually they agreed to refund postage..This was said in email. It has taken a month to get the money back I paid for the salt/pepper mils..but still I am out of pocket for 4.99 for recorded delivery to send… Read Full Review

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★☆☆☆☆

“rubbish orgaisation”

Written on: 09/10/2015 by Jordants1974 (1 review written)

I have sent you an e mail of yet another dissattisfied customer,you should be reported to the office of fair trading I have also stated that I will if nessary report this to the TV and BROAD STREET MEDIA, customer dissatisfaction on your web site will also be included, your immediate action on these and other matters of customers comments of the above all of to be sent as evidence of your un professional incompedence… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 15/09/2015 by Cooney287 (1 review written)

Ordered 2 sets of knives and a knife block, after two months, twenty emails and two subsequent telephone calls they have arrived !!! At the same time I ordered salt and pepper grinders, they never arrived and when I checked my bank statement the money had been returned to my account, nothing was ever mentioned to me, email, telephone, nothing !!! I really think that this company needs to get its act together, customer service by email is non existent, by telephone they are pretty good but I for… Read Full Review

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★☆☆☆☆

“Rubbish product and customer service”

Written on: 20/02/2015

Received a second set of pans as first was faulty, I asked for a refund. Still waiting for a refund, including my return postage for the first pans. The ceramic pans, were collected by a courier (theirs), nearly 2 weeks ago, and there's no tracking available after 11th Feb! I have emailed their customer service several times over the last 2 months, and I sometimes get a reply a few days later. The response from them was rather rude "We will advise you once the pans are back" Will email again… Read Full Review

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★☆☆☆☆

“Set of Three Ceramic Frying Pans.”

Written on: 14/02/2015

Complete and utter tat - unusable would not assemble. Cheap and shoddy. It cost me £4.99 to receive this rubbish and will cost as much again to return items. My advice is do not purchase from this amateur company… Read Full Review

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★★★★☆

“Great Knives”

Written on: 12/02/2015 by Yasmineu497 (1 review written)

I ordered the 3pc oriental knife set - arrive within 72 hours really good quality for great price… Read Full Review

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★☆☆☆☆

“avoid this company”

Written on: 07/12/2014 by McBridera271 (1 review written)

purchased set of saucepans in september when they arrived one handle was missing informed sender of problem. handle arrived after two weeks but no fittings.contacted them on numerous occasions to no avail.it would be no problem getting a screw but the spacer is a different problem.it is now december 5th and still nothing.purchased this product through wowcher. i wonder if they know the way this rubbish company operates.(personally i think they operate from a garden shed)… Read Full Review

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★☆☆☆☆

“frying pan problem”

Written on: 09/11/2014 by MaximoRobb168 (1 review written)

I ordered and received a ceramic frying pan from Jean-Patrique. This is not the first ceramic pan I have bought and so I knew to how to use them. On the first occasion the pan was used to cook an omelette and the pan surface was badly discoloured… Read Full Review

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★☆☆☆☆

“Refund Still Due”

Written on: 07/11/2014 by StevieLockyear (1 review written)

Jean Patrique were really good at replacing a damaged cheese board, but I am still waiting for the refund promised for the postage incurred sending back the damaged item. The first payment was apparently sent out on the 03/10/14....but over a month later 2 more cheques have got "lost in the post"… Read Full Review

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Stevielockyear's Response to StevieLockyear's Review

Written on: 07/11/2014

Ironically I have just received the catalogue in the post, but still no cheque!

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★☆☆☆☆

“Waiting for months- not received at all”

Written on: 06/08/2014 by Dada123 (1 review written)

Dont buy on jean patriques cookware!!!!! Most especially when they deliver it. You will not receive your order at all!!! You pay for nothing!!!!!! Just a waste of time and waste of money!!!!!! I ordered from them and they said I refuse the order but I have not receive/heard from them!!!! Im in the house 24/7!!!! Please dont buy here! Im telling you now!!!… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 08/07/2014

I ordered a set of ceramic pans at the beginning of February. When they arrived, two of the pans had faults in the ceramic coating. One was near the handle and I thought I could accept that. But the fault in the small pan was on the base and would affect the cooking. I got a return code by email and sent the pan back. After many emails I got a replacement pan on 9th June but it had a bigger fault and no handle. There was no refund postage.They say they sent the postage refund. They want me to… Read Full Review

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★★★★☆

“Superb delivery”

Written on: 08/07/2014 by Daveygee123 (2 reviews written)

I did not order the pan set but i did order a set of ceramic pans (3 pans and 2 lids reduced from £129.99 down to £29.99) having ordered then read the reviews i was a little concerned but my order arrived within 7 days of order so cant fault the delivery, the quality is not the best but you get what you pay for and they are fit for purpose… Read Full Review

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★☆☆☆☆

“Useless website,awful customer services.DON'T USE 0871 TEL”

Written on: 26/06/2014 by Juliemanhin (1 review written)

BOTTOM LINE - DON'T USE. Website payment point nightmare with repeated "spam", frying pan set poor quality & customer service not worth its weight in guano. Ordered a frying pan set using a Wowcher deal. I really should have stopped the order when I was bombarded with 4 deals and an postage rate upgrade before I even finished the transaction. Item was delivered but one of the frying pan lid handles was broken. The frying pans and lids even had to be put together!! An email was sent a week… Read Full Review

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V1Leonx's Response to Juliemanhin's Review

Written on: 03/07/2014

purchased ceramic pans, outer packaging intact but box containing pans looked as if it had been in a fight with two dogs, inside 1 damaged lid and a broken lid handle, tried to contact them on premium rate number only to be told after the speil about recording messages , that they were closed, Tried to email but they dont have a customer service , you have to write or call tge premium fone number. One unhappy EX customer and ill make sure all my contacts know about them.

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★☆☆☆☆

“jean patrick - stay away”

Written on: 22/03/2014

Purchased an offer through wowcher despite reading bad reviews as really wanted the ceramic pans but have never recieved them. Finally after emailing them everyday for two weeks and being told my replacement order was in the post have been told ill have to wait for stock to come in after may 18th 2014!! Omg!! I never expect to get these but am going to make sure i report th to everyone that will listen including trading standards… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 18/03/2014 by Coleman342 (1 review written)

Purchased a motorized salt and pepper set special offer where the postage exceeded the cost. Both received damaged and were of very poor quality, returned the set,only the cost of the set refunded, not the excessive postage cost. E-mailed customer service, automated response saying they would try and reply within 6 hours but allow 24 hours that was 11 days ago! AVOID… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 26/01/2014

I bought an expensive set of bioceramic pans as these seem to be a healthier way of cooking as you do not need oil. After waiting 28 days to receive the pan set it took 3 weeks for the frying pan handle to fall off! I contacted the company and they said that they would send a replacement. That was in November 2013 and I am still waiting. Jan 2014 I noticed the bioceramic lining in the pans was flaking off and the location lugs for the pan lids had worn off. I contacted the customer service… Read Full Review

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★☆☆☆☆

“DID NOT TURN UP”

Written on: 11/01/2014

The staff lied to me over and over again and in the end after a lot of phone calls a customer service person owned up that the item was not in stock and had not been for weeks we were never going to get the 10 piece cookware set part of an offer. Would I use this company again no… Read Full Review

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★☆☆☆☆

“Never use this company”

Written on: 28/12/2013 by cinzano23 (1 review written)

Having bought expensive pans I expected a long lasting quality, what I was really paying for was the lifetime guarantee the company clearly knew I would need. After 6months the pans really deteriorated. I contacted the company to get these replaced. That was 3months ago, I was ensured that I would receive my replacement before Christmas- I am still waiting. When I last spoke to the company, I was informed the pans were not even in the UK yet. I dread to think when I will receive my… Read Full Review

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