Jean Patrique Pans Reviews

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★★☆☆☆
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Jean Patrique Pans

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Latest Reviews

★☆☆☆☆

“Rubbish product and customer service”

Written on: 20/02/2015

Received a second set of pans as first was faulty, I asked for a refund. Still waiting for a refund, including my return postage for the first pans. The ceramic pans, were collected by a courier (theirs), nearly 2 weeks ago, and there's no tracking available after 11th Feb! I have emailed their customer service several times over the last 2 months, and I sometimes get a reply a few days later. The response from them was rather rude "We will advise you once the pans are back" Will email again… Read Full Review

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★☆☆☆☆

“Set of Three Ceramic Frying Pans.”

Written on: 14/02/2015

Complete and utter tat - unusable would not assemble. Cheap and shoddy. It cost me £4.99 to receive this rubbish and will cost as much again to return items. My advice is do not purchase from this amateur company… Read Full Review

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★★★★☆

“Great Knives”

Written on: 12/02/2015 by Yasmineu497 (1 review written)

I ordered the 3pc oriental knife set - arrive within 72 hours really good quality for great price… Read Full Review

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★☆☆☆☆

“avoid this company”

Written on: 07/12/2014 by McBridera271 (1 review written)

purchased set of saucepans in september when they arrived one handle was missing informed sender of problem. handle arrived after two weeks but no fittings.contacted them on numerous occasions to no avail.it would be no problem getting a screw but the spacer is a different problem.it is now december 5th and still nothing.purchased this product through wowcher. i wonder if they know the way this rubbish company operates.(personally i think they operate from a garden shed)… Read Full Review

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★☆☆☆☆

“frying pan problem”

Written on: 09/11/2014 by MaximoRobb168 (1 review written)

I ordered and received a ceramic frying pan from Jean-Patrique. This is not the first ceramic pan I have bought and so I knew to how to use them. On the first occasion the pan was used to cook an omelette and the pan surface was badly discoloured… Read Full Review

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★☆☆☆☆

“Refund Still Due”

Written on: 07/11/2014 by StevieLockyear (1 review written)

Jean Patrique were really good at replacing a damaged cheese board, but I am still waiting for the refund promised for the postage incurred sending back the damaged item. The first payment was apparently sent out on the 03/10/14....but over a month later 2 more cheques have got "lost in the post"… Read Full Review

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Stevielockyear's Response to StevieLockyear's Review

Written on: 07/11/2014

Ironically I have just received the catalogue in the post, but still no cheque!

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★☆☆☆☆

“Waiting for months- not received at all”

Written on: 06/08/2014 by Dada123 (1 review written)

Dont buy on jean patriques cookware!!!!! Most especially when they deliver it. You will not receive your order at all!!! You pay for nothing!!!!!! Just a waste of time and waste of money!!!!!! I ordered from them and they said I refuse the order but I have not receive/heard from them!!!! Im in the house 24/7!!!! Please dont buy here! Im telling you now!!!… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 08/07/2014

I ordered a set of ceramic pans at the beginning of February. When they arrived, two of the pans had faults in the ceramic coating. One was near the handle and I thought I could accept that. But the fault in the small pan was on the base and would affect the cooking. I got a return code by email and sent the pan back. After many emails I got a replacement pan on 9th June but it had a bigger fault and no handle. There was no refund postage.They say they sent the postage refund. They want me to… Read Full Review

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★★★★☆

“Superb delivery”

Written on: 08/07/2014 by Daveygee123 (2 reviews written)

I did not order the pan set but i did order a set of ceramic pans (3 pans and 2 lids reduced from £129.99 down to £29.99) having ordered then read the reviews i was a little concerned but my order arrived within 7 days of order so cant fault the delivery, the quality is not the best but you get what you pay for and they are fit for purpose… Read Full Review

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★☆☆☆☆

“Useless website,awful customer services.DON'T USE 0871 TEL”

Written on: 26/06/2014 by Juliemanhin (1 review written)

BOTTOM LINE - DON'T USE. Website payment point nightmare with repeated "spam", frying pan set poor quality & customer service not worth its weight in guano. Ordered a frying pan set using a Wowcher deal. I really should have stopped the order when I was bombarded with 4 deals and an postage rate upgrade before I even finished the transaction. Item was delivered but one of the frying pan lid handles was broken. The frying pans and lids even had to be put together!! An email was sent a week… Read Full Review

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V1Leonx's Response to Juliemanhin's Review

Written on: 03/07/2014

purchased ceramic pans, outer packaging intact but box containing pans looked as if it had been in a fight with two dogs, inside 1 damaged lid and a broken lid handle, tried to contact them on premium rate number only to be told after the speil about recording messages , that they were closed, Tried to email but they dont have a customer service , you have to write or call tge premium fone number. One unhappy EX customer and ill make sure all my contacts know about them.

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★☆☆☆☆

“jean patrick - stay away”

Written on: 22/03/2014

Purchased an offer through wowcher despite reading bad reviews as really wanted the ceramic pans but have never recieved them. Finally after emailing them everyday for two weeks and being told my replacement order was in the post have been told ill have to wait for stock to come in after may 18th 2014!! Omg!! I never expect to get these but am going to make sure i report th to everyone that will listen including trading standards… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 18/03/2014 by Coleman342 (1 review written)

Purchased a motorized salt and pepper set special offer where the postage exceeded the cost. Both received damaged and were of very poor quality, returned the set,only the cost of the set refunded, not the excessive postage cost. E-mailed customer service, automated response saying they would try and reply within 6 hours but allow 24 hours that was 11 days ago! AVOID… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 26/01/2014

I bought an expensive set of bioceramic pans as these seem to be a healthier way of cooking as you do not need oil. After waiting 28 days to receive the pan set it took 3 weeks for the frying pan handle to fall off! I contacted the company and they said that they would send a replacement. That was in November 2013 and I am still waiting. Jan 2014 I noticed the bioceramic lining in the pans was flaking off and the location lugs for the pan lids had worn off. I contacted the customer service… Read Full Review

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★☆☆☆☆

“DID NOT TURN UP”

Written on: 11/01/2014

The staff lied to me over and over again and in the end after a lot of phone calls a customer service person owned up that the item was not in stock and had not been for weeks we were never going to get the 10 piece cookware set part of an offer. Would I use this company again no… Read Full Review

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★☆☆☆☆

“Never use this company”

Written on: 28/12/2013 by cinzano23 (1 review written)

Having bought expensive pans I expected a long lasting quality, what I was really paying for was the lifetime guarantee the company clearly knew I would need. After 6months the pans really deteriorated. I contacted the company to get these replaced. That was 3months ago, I was ensured that I would receive my replacement before Christmas- I am still waiting. When I last spoke to the company, I was informed the pans were not even in the UK yet. I dread to think when I will receive my… Read Full Review

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★☆☆☆☆

“NEVER EVER BUY FROM THIS COMPANY!”

Written on: 20/12/2013 by Swerman (1 review written)

I ordered a couple of items, being fooled by the low prices. I was then told once I had paid that the items were not in stock and they did not know how long it would take to get them back. I asked well will it be one month? Apparently it could have been upto 6!! I continued to chase my order day in- day out and eventually the item was dispatched. I never received the item and two months further down the line it was declared lost in post. The service was absolutely awful! Trust me when I say to… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 18/12/2013 by Cooly690 (2 reviews written)

ordered in November (early) not received as yet ( 18 Dec) all I get "Is in transit" Will never use again… Read Full Review

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★☆☆☆☆

“pornographic”

Written on: 28/11/2013

I have received a magazine with some other leaflets inside and our grandchildren asked to look at them, we never really paid much attention until one of them started laughing. One of the leaflets was almost pornographic advertising some pill but the picture were not what you would normally find in this sort of magazine for pots and pans. I called them to cancel and they didn’t sound that bothered about my complaint. I am taking further action. … Read Full Review

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★☆☆☆☆

“Don't use them EVER”

Written on: 20/11/2013

Impressed by a deal on wowcher for electronic salt and pepper grinders by Jean-part-time.co.uk.My mum had been talking about getting some so I thought I'd treat her. All I can say is they are absolutely without question the biggest load of rubbish going. I have now received 8 and only one of those 8 were not broken. They have a black ring in the metal casing that has been in bits in the box on delivery.The plastic bottom holding the salt and pepper has been smashed or chipped on 5. I have sent… Read Full Review

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★☆☆☆☆

“DO NOT BUY!”

Written on: 20/10/2013

The current 14/15 piece pots and pans is a disgraceful rip-off. Having owned and used an original set from the 90s which has put in almost 20 years of outstanding service, i purchased a set for my son. The latest offering eventually arrived, and what a disappointment. The handles get hot, pans are too shallow, large frying pan has been substituted by a useless tiny casserole, no colander and they didn't include the knives. Definitely NOT the product it used to be. Complained to supplier and was… Read Full Review

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