Jean Patrique Pans Reviews

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Jean Patrique Pans

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Latest Reviews

★☆☆☆☆

“frying pan problem”

Written on: 09/11/2014 by MaximoRobb168 (1 review written)

I ordered and received a ceramic frying pan from Jean-Patrique. This is not the first ceramic pan I have bought and so I knew to how to use them. On the first occasion the pan was used to cook an omelette and the pan surface was badly discoloured… Read Full Review

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★☆☆☆☆

“Refund Still Due”

Written on: 07/11/2014 by StevieLockyear (1 review written)

Jean Patrique were really good at replacing a damaged cheese board, but I am still waiting for the refund promised for the postage incurred sending back the damaged item. The first payment was apparently sent out on the 03/10/14....but over a month later 2 more cheques have got "lost in the post"… Read Full Review

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Stevielockyear's Response to StevieLockyear's Review

Written on: 07/11/2014

Ironically I have just received the catalogue in the post, but still no cheque!

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★☆☆☆☆

“Waiting for months- not received at all”

Written on: 06/08/2014 by Dada123 (1 review written)

Dont buy on jean patriques cookware!!!!! Most especially when they deliver it. You will not receive your order at all!!! You pay for nothing!!!!!! Just a waste of time and waste of money!!!!!! I ordered from them and they said I refuse the order but I have not receive/heard from them!!!! Im in the house 24/7!!!! Please dont buy here! Im telling you now!!!… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 08/07/2014

I ordered a set of ceramic pans at the beginning of February. When they arrived, two of the pans had faults in the ceramic coating. One was near the handle and I thought I could accept that. But the fault in the small pan was on the base and would affect the cooking. I got a return code by email and sent the pan back. After many emails I got a replacement pan on 9th June but it had a bigger fault and no handle. There was no refund postage.They say they sent the postage refund. They want me to… Read Full Review

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★★★★☆

“Superb delivery”

Written on: 08/07/2014 by Daveygee123 (2 reviews written)

I did not order the pan set but i did order a set of ceramic pans (3 pans and 2 lids reduced from £129.99 down to £29.99) having ordered then read the reviews i was a little concerned but my order arrived within 7 days of order so cant fault the delivery, the quality is not the best but you get what you pay for and they are fit for purpose… Read Full Review

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★☆☆☆☆

“Useless website,awful customer services.DON'T USE 0871 TEL”

Written on: 26/06/2014 by Juliemanhin (1 review written)

BOTTOM LINE - DON'T USE. Website payment point nightmare with repeated "spam", frying pan set poor quality & customer service not worth its weight in guano. Ordered a frying pan set using a Wowcher deal. I really should have stopped the order when I was bombarded with 4 deals and an postage rate upgrade before I even finished the transaction. Item was delivered but one of the frying pan lid handles was broken. The frying pans and lids even had to be put together!! An email was sent a week… Read Full Review

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V1Leonx's Response to Juliemanhin's Review

Written on: 03/07/2014

purchased ceramic pans, outer packaging intact but box containing pans looked as if it had been in a fight with two dogs, inside 1 damaged lid and a broken lid handle, tried to contact them on premium rate number only to be told after the speil about recording messages , that they were closed, Tried to email but they dont have a customer service , you have to write or call tge premium fone number. One unhappy EX customer and ill make sure all my contacts know about them.

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★☆☆☆☆

“jean patrick - stay away”

Written on: 22/03/2014

Purchased an offer through wowcher despite reading bad reviews as really wanted the ceramic pans but have never recieved them. Finally after emailing them everyday for two weeks and being told my replacement order was in the post have been told ill have to wait for stock to come in after may 18th 2014!! Omg!! I never expect to get these but am going to make sure i report th to everyone that will listen including trading standards… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 18/03/2014 by Coleman342 (1 review written)

Purchased a motorized salt and pepper set special offer where the postage exceeded the cost. Both received damaged and were of very poor quality, returned the set,only the cost of the set refunded, not the excessive postage cost. E-mailed customer service, automated response saying they would try and reply within 6 hours but allow 24 hours that was 11 days ago! AVOID… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 26/01/2014

I bought an expensive set of bioceramic pans as these seem to be a healthier way of cooking as you do not need oil. After waiting 28 days to receive the pan set it took 3 weeks for the frying pan handle to fall off! I contacted the company and they said that they would send a replacement. That was in November 2013 and I am still waiting. Jan 2014 I noticed the bioceramic lining in the pans was flaking off and the location lugs for the pan lids had worn off. I contacted the customer service… Read Full Review

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★☆☆☆☆

“DID NOT TURN UP”

Written on: 11/01/2014

The staff lied to me over and over again and in the end after a lot of phone calls a customer service person owned up that the item was not in stock and had not been for weeks we were never going to get the 10 piece cookware set part of an offer. Would I use this company again no… Read Full Review

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★☆☆☆☆

“Never use this company”

Written on: 28/12/2013 by cinzano23 (1 review written)

Having bought expensive pans I expected a long lasting quality, what I was really paying for was the lifetime guarantee the company clearly knew I would need. After 6months the pans really deteriorated. I contacted the company to get these replaced. That was 3months ago, I was ensured that I would receive my replacement before Christmas- I am still waiting. When I last spoke to the company, I was informed the pans were not even in the UK yet. I dread to think when I will receive my… Read Full Review

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★☆☆☆☆

“NEVER EVER BUY FROM THIS COMPANY!”

Written on: 20/12/2013 by Swerman (1 review written)

I ordered a couple of items, being fooled by the low prices. I was then told once I had paid that the items were not in stock and they did not know how long it would take to get them back. I asked well will it be one month? Apparently it could have been upto 6!! I continued to chase my order day in- day out and eventually the item was dispatched. I never received the item and two months further down the line it was declared lost in post. The service was absolutely awful! Trust me when I say to… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 18/12/2013 by Cooly690 (2 reviews written)

ordered in November (early) not received as yet ( 18 Dec) all I get "Is in transit" Will never use again… Read Full Review

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★☆☆☆☆

“pornographic”

Written on: 28/11/2013

I have received a magazine with some other leaflets inside and our grandchildren asked to look at them, we never really paid much attention until one of them started laughing. One of the leaflets was almost pornographic advertising some pill but the picture were not what you would normally find in this sort of magazine for pots and pans. I called them to cancel and they didn’t sound that bothered about my complaint. I am taking further action. … Read Full Review

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★☆☆☆☆

“Don't use them EVER”

Written on: 20/11/2013

Impressed by a deal on wowcher for electronic salt and pepper grinders by Jean-part-time.co.uk.My mum had been talking about getting some so I thought I'd treat her. All I can say is they are absolutely without question the biggest load of rubbish going. I have now received 8 and only one of those 8 were not broken. They have a black ring in the metal casing that has been in bits in the box on delivery.The plastic bottom holding the salt and pepper has been smashed or chipped on 5. I have sent… Read Full Review

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★☆☆☆☆

“DO NOT BUY!”

Written on: 20/10/2013

The current 14/15 piece pots and pans is a disgraceful rip-off. Having owned and used an original set from the 90s which has put in almost 20 years of outstanding service, i purchased a set for my son. The latest offering eventually arrived, and what a disappointment. The handles get hot, pans are too shallow, large frying pan has been substituted by a useless tiny casserole, no colander and they didn't include the knives. Definitely NOT the product it used to be. Complained to supplier and was… Read Full Review

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★☆☆☆☆

“STEER CLEAR!!!!!!”

Written on: 12/06/2013 by FMG23 (1 review written)

Please do not order anything from these fraudsters Jean-Patrique Cookware. I honestly don't know how they are still trading. We should all be contacting trading standards to get them closed down. I ordered two thick, expensive wooden chopping boards from them. I received two completely different chopping boards (wrong shape, size and thickness). I rung up customer services to see what the mix-up had been and they said that they had run out of the ones I ordered, so THEY chose to send me these… Read Full Review

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★☆☆☆☆

“Jean Patrique Cookware Company... WARNING”

Written on: 05/06/2013 by joejoethewise (1 review written)

Jean Patrique cookware company is a great big ... They said I could not use that word. Don’t go their. The Jean Patrique Cookware Company is like a sheep in wolves clothing. Watch out for their unbelievable offers. That right that is exactly what they are. My experience was they offered a 5 peace knife set worth over £100 would be free with the offer of a ceramic frying pan. I copied a screen dump of the offer from their site just in case. The next day the offer had gone. This made me… Read Full Review

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★☆☆☆☆

“Jean Patrique Cookware, so bad they have to spam”

Written on: 22/04/2013

Their products are so terrible they have to spam to sell them. Don't buy anything from them, once have your details you will getting spam emails every day and be unable to unsubscribe from their mailing lists!… Read Full Review

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Dan_Whitt's Comment

Written on: 22/04/2013

worst company ever - avoid at all costs. jean patrique cookware is basically a SPAM company, not a reputable kitchenware supplier at all.

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★☆☆☆☆

“Faulty items and then "lost in the post"”

Written on: 19/04/2013

I was offered a free knife set which I decided to go for. I then upgraded to include an extra 2 knives (£6) and a knife block (£6). Add on the postage and you are looking at £19.99 in total. When it all arrived the knife block was chipped so I called the company. They advised that if I returned the knife block to them at my cost, they would refund the postage and then either replace or refund the knife block. I chose a replacement. However, 3 months later I still have nothing. Just… Read Full Review

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