Bathstore Reviews - www.bathstore.com

Bathstore, Second Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS
08000 232323
★★★★☆
3.6 / 5
2429
69% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“Very Good Service”

Written on: 25/07/2016 by Kempy58 (1 review written)

I ordered a bath from Bathstore after being let down with delivery dates from previous company...Bathstore got the bath to me on the date I requested, I had a warning text and phone call. Delivery was nice and early...Very Good Service… Read Full Review

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“Online great experience store visit poor”

Written on: 24/07/2016 by Kellycox_uk (1 review written)

I completed my order online as I was disappointed with the store visit- the sales team could not explain how they were working out the discount and would not remove. Delivery charge- when completing order online for exactly the same products not only was it more than £200 cheaper there was free delivery also- when questioning your sales team about the triple discount and the fact I thought it was misleading the manager told me it was clever marketing with that comment I left your store- the… Read Full Review

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“Good products, good service and good delivery. ”

Written on: 24/07/2016 by Delaneyh34 (1 review written)

Good products, good service and good delivery… Read Full Review

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“Good quality & reliable.”

Written on: 24/07/2016 by 127Mason (1 review written)

Good quality as shown on website and rapid delivery… Read Full Review

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“Great product that I difficulty finding anywhere else....”

Written on: 23/07/2016 by KinleyDodd (1 review written)

Great product that I difficulty finding anywhere else. Well packaged and fast delivery. I would definitely make this my first visit if I wanted any other products… Read Full Review

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“Excellent value, and efficient support.”

Written on: 16/07/2016 by 483Patterson (1 review written)

Really good value on the item I bought. Excellent product quality, and easy to fit. The order process was quick and efficient. I like the option to collect the item from a local retailer when I was unable to stay in in the day if delivery… Read Full Review

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“every thing we ordered came on time and works perfectly ”

Written on: 14/07/2016 by fmFry42 (1 review written)

every thing we ordered came on time and works perfectly… Read Full Review

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“Item arrived on time but doesn't always work now fitted”

Written on: 08/07/2016 by Samson146 (1 review written)

We orded an LED mirror which on inspection appears very nice once fitted by the electrician, however the infra red switch seems poor quality and the mirror does not always switch on when the required motion is performed. At best it is temperamental, our house is newly rewired and the electrician that fitted the mirror had put the wire in for it. As we have paid an electrician to fit this in a rented out holiday property we cannot take it out and leave a hole in the wall whilst waiting for a… Read Full Review

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By Bathstorecustomerservices

Written on: 20/07/2016

Good afternoon

I am very sorry to hear that you are experiencing this issue with your item from us. If this has not yet been resolved and you do require any further assistance with this please do not hesitate to contact us. We do have a technical team who are able to provide advice on a possible cause or resolution for this. Once again please accept my apologies for any inconvenience caused.

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“Very quick service”

Written on: 08/07/2016 by kgWest25 (1 review written)

Placed order online and received the item far quicker than I imagined. Bathstore also rang to advise me of the time slot of delivery. The toilet seat is good but not as our previous one but the original is no longer stocked/supplied. What is better is the covered screws and the fact the seat has a quick release button for cleaning… Read Full Review

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“Excellent service”

Written on: 07/07/2016 by ShaunBlackburn (1 review written)

Have ordered several items and have been very pleased with them. They are very well made and seem to be easier to fit than from other companies. I ordered on-line and requested a delivery date which Bathstore contacted me several times to make sure that the delivery was still ok for that date, I was ordering in advance. So overall a very good service. Never had to contact after-sales as the items were fine… Read Full Review

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“Only a small quibble”

Written on: 06/07/2016 by MadelynnFinn (1 review written)

I found the items good quality and the delivery was impressive. I did however have a problem where my toilet pan was broken upon loading and I was not informed. When I received the call to say that delivery would be 10 mins my plumber disconnected my old toilet to fit my new one immediately. It was not until it actually arrived that I was told it was not on the van.This was a Monday delivery and I had to wait until Thursday for my new one to arrive and that was only after I had chased them up… Read Full Review

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“Spare Part”

Written on: 03/07/2016 by 7Abbott (1 review written)

Very easy service in searching for part I didn't buy fitted in a shower in France. From local store to central office everyone was helpful and efficient. Got the part so much quicker than expected. Thank you… Read Full Review

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“Very happy”

Written on: 01/07/2016 by XzavierMcCaffrey (1 review written)

Great products at great prices and excellent customer care… Read Full Review

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“The soft landing.”

Written on: 01/07/2016 by Almeida1988 (1 review written)

On visiting the store we were allowed to look round without being haseled. when approached the assistant was very helpful. I was told that the item I wanted was to held in stock and that we would have to order it, this I did on line and received the goods two days later at the appointed time. The Loo seat came with fitting instructions and was soon in place and closes very gently. All round a good experience… Read Full Review

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“Unreliable”

Written on: 30/06/2016 by ColbySelf195 (1 review written)

wrong part delivered even although I took the old part in to show them what I needed… Read Full Review

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By Bathstorecustomerservices

Written on: 13/07/2016

Good afternoon

Please accept my apologies for nay error that was made by the store with regards to ordering the parts that you require. This is by no means representative of the usual high level of service that we provide. Please accept my apologies for any inconvenience that was caused by this.

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“Can't find out until you have brought it.”

Written on: 29/06/2016 by Radio-Granddad (2 reviews written)

Had out Bathstore Bathroom for a few years now so we know much about it. If I was able to test it out before I paid for it I would never had it. Firstly, all the prats are unique to Bathstore so when something goes wrong you have to go back to them. As an example, the soft close toilet seat lasts about 3 years then the springs go. A B&Q seat is around £20 and Homebase about the same and they have a vast choice. But you will have to pay Bathstore £40for an inferior product. Same goes for the… Read Full Review

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By Bathstorecustomerservices

Written on: 13/07/2016

Good afternoon

It is disappointing to hear that you are unhappy and I would like to offer my apologies for any disappointment that has been caused.

All of the products that we provide are of a very high quality and specification. However I will ensue that your feedback regarding this is passed to the relevant department to be reviewed internally.

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“Just what I looked for”

Written on: 28/06/2016 by Ayumi (1 review written)

I ordered Euro Trio close coupled WC with cistern inc seat referring to reviews. I had been so disappointed with the quality of toilet in the UK (I'm from Japan -you know Japanese toilet is super efficient) but this one just satisfied me. Highly recommend it :-)… Read Full Review

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“EXCELLENT AND BRILLIANT SERVICE ”

Written on: 28/06/2016 by Samanthav438 (1 review written)

AS YOU MAY KNOW THAT ANY SORT OF BUILDING WORK, DONE IN YOUR HOME CAN BE DAUNTING. ESPECIALLY IF THAT OWNER IS ELDERLY. I THOUGHT LONG AND HARD WITH MY MUM REGARDING WHAT COMPANY TO CHOOSE, AND WE DECIDED TO USE THE BATHSTORE. OUR EXPERIENCE STARTED AT THE ILFORD BRANCH, TO WHICH I WAS PLEASANTLY SURPRISED AT THE SPEED THE YOUNG MAN WENT AT [I WAS INFORMED LATER HE WAS NEW]. BUT DESPITE THIS IT WAS TO BE EXPECTED. THE SURVEYOR RESSURED US THAT WHAT WE WANTED WAS POSSIBLE, MEASURED UP, LEAVING… Read Full Review

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“Perfect product, great quality!”

Written on: 27/06/2016 by 130Baker (1 review written)

Ordered shower seal as a replacement for our old shower screen seal which had just got very old. As we had the Atlas screen, this was a perfect fit and of the highest quality (particularly when compared to what we could have bought in diy shops) Good price and super-speedy delivery! We are very pleased with the ease of ordering and overall customer service, never been disappointed by Bathstore!… Read Full Review

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“So helpful”

Written on: 26/06/2016

Had to order a bath really quickly! Delivery date on order was further ahead than that stated online initially, but a quick call to customer services and they were able to bring delivery forward a bit. The bath is lovely and I wish we had ordered all of our bathroom with Bathstore instead of the absolute grief we had from a huge DIY store we used!… Read Full Review

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