Bathstore Reviews - www.bathstore.com

bathstore, Home House, 3 Albany Place, Hyde Way, Welwyn Garden City, Hertfordshire, AL7 3UQ
08000 232323
★★★★☆
3.6 / 5
2483
69% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“Excellent customer service”

Written on: 17/05/2017 by edhobbs (1 review written)

We write to compliment you on one of your team members working in your Bath outlet. He helped us design and purchase our bathroom a couple of months ago spending a great deal of time going through the options and tweaking where necessary, nothing was too much trouble and his helpful, light hearted manner made the whole experience pleasurable. We had an issue with the shower we had chosen and returned yesterday to rectify. Once again he was on duty and once again he excelled with his… Read Full Review

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“Fantastic Bathroom Design and Service”

Written on: 11/05/2017 by JoMarson (0 reviews written)

The bathroom is very small and we wanted it updating,the bath taking out and a corner shower cubicle put in. The salesman from the Bathstore came out and came up with really good ideas,he listened to what we wanted and improved on it. The quality of everything we ordered was excellent as was the delivery and after sales service. We had a problem with the lights which was no ones fault but this was resolved very quickly. Perhaps my only criticism would be the delivery charge of £40 but I would… Read Full Review

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“Shocking after sales service”

Written on: 09/05/2017 by 123angela (1 review written)

We spent £2500 with them. The store service was fine with lovely diagrams and sketches. Them it ALL WENT WRONG. The items arrived but we opened them AFTER SOME SCURRILOUS 7 DAY RULE THAT THEY HAVE ONLY TO FIND THAT SOME ITEMS WERE DAMAGED AND THE 2 BATH PANELS DIDN'T FIT. WE RANG THEM UP TO COMPLAIN ONLY TO BE TOLD THAT AS WE OPENED THEM UP AFTER 7 DAYS FROM DELIVERY DATE IT WAS TOO LATE TO DO ANYTHING ABOUT IT. I'M SO SHOCKED AND UPSET.....WE JUST CAN'T BELIEVE THAT THIS IS HOW YOU TREAT… Read Full Review

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“After a great start, what a shambles”

Written on: 30/04/2017 by Moserhj304 (1 review written)

Since writing my original 5 star review, I found that the rest of my order was a shambles. Wrong items had been ordered/sent (product info was incorrect), the design advice and subsequent order of items was wrong and so some items would not fit and the store seemed unable and/or unwilling to rectify the problems. I was forced to contact the Chief Executive, who with the help of a member of staff in Customer Services, put things right avoiding even more inconvenience and expense. Whilst it is… Read Full Review

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“Couldn't be more Pleased!! Supply and Fitting was the...”

Written on: 03/04/2017 by Wallsy12 (1 review written)

When I went to my local Bathstore Commercial Road I was slightly hesitant having read some of the reviews; whilst I was happy to purchase the products my own builder/fitter had pulled out due to time constraints and I so I decided to ask for supplying and fitting. I was expecting to pay more than I had initially budgeted as my own builder usually offered a good price. I met with a salesman and we talked about my requirements and budget, he was really very helpful and informative and between us… Read Full Review

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“Harlow Bathstore service is 5 Star”

Written on: 20/03/2017 by PeterStanley (1 review written)

We only went into the Bathstore shop for some ideas, but having browsed we asked the assistant for some help. We discovered she was the showroom manager and she was really helpful, knowledgeable, patient and professional. However, in my mind she went further, she found solutions, offered us coffees, sent quick email responses and updates and was also friendly and genuinely interested in getting the best deal and bathroom for us. Great service. So far (installation half completed) great… Read Full Review

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“Poor installation, poor product, 4 months and still...”

Written on: 17/03/2017 by HawthornGeorge (1 review written)

We placed our order for a bathroom refit and the builders arrived on 28 November 2016 to fit it in time for Christmas. Nearly four months later we are still waiting for the job to be finished. And compensation. So what went wrong? It was a combination of incompetent fitters, no supervision, poor quality product and little urgency. A few low-lights: • The builders arrived without any drawings or information and were ready to rip out the wrong door before we stopped them • They removed the… Read Full Review

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“Guarantee for poor quality products is useless”

Written on: 26/02/2017 by JamesAnders (1 review written)

I had purchased and had a bathroom installed over a year ago, and so will review the whole aspect of the Bathstore product / service, rather than just the products. Bathstore offer three services, firstly the sale or products through their retail and online outlets, secondly an installation management team, who do not carry out any physical installation work themselves, but instead outsource to various local independent contractors, and finally after sales support, relating to the 5 year… Read Full Review

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“terrible customer service from the start”

Written on: 13/02/2017 by Belinda279 (1 review written)

Paid nearly £3,000 for a bath and shower panels to be installed.Had problems right from the start, poor workmanship has resulted in return visits to repair and replace, it looks terrible and I calculate I have had at least 12 days off work waiting for either deliveries, site visits or fitters. 18 months on, now have water damage in hallway from leaking bath. Have been refused a refund of installation costs, and told warranty will not be extended. Avoid!!!!!… Read Full Review

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“Disaster total shambles”

Written on: 09/02/2017 by McCurdy427 (1 review written)

Had a bathstore fit done in July 2016,from the start the two supposedly best fitters did everything they could to cut corners;made them re-do things on numerous occasions.Now I have a leak under bath which is coming through ceiling below.Cannot get them to rectify… Read Full Review

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“Excellent quality service”

Written on: 01/02/2017 by O'Neal379 (1 review written)

Ordered items online, easy to order, was kept informed of delivery right up to the point of delivery I've had items from bathstore in the past and it's excellent hard wearing and had no issues whatsoever… Read Full Review

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“Ok but quality a bit hit and miss.”

Written on: 30/01/2017 by Rooney278 (1 review written)

Have bought a number of items from this company. What they sell is definitely priced affordably but I have also had to have some items replaced on installation or ended replacing items a few years down the line. I would probably try somewhere else if I had to do a bathroom again… Read Full Review

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“Great service”

Written on: 30/01/2017 by Maren1950 (1 review written)

The Southampton store gave us great service and really helped us with our buying decisions. Would definitely buy from them again … Read Full Review

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“Great Service ”

Written on: 10/12/2016 by Yaretzi380 (1 review written)

Ordered on line and received a courtesy call hours later. Goods delivered on time. Would definitely use again and prices are competitive which is an added bonus… Read Full Review

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“Terrible service for damaged item”

Written on: 08/12/2016 by Nadiahaque (2 reviews written)

First of all delivery was a joke. I was given a window within which my order would come through. I took half a day off and was told after the 4 hour window had gone that it would not be delivered. Secondly trying to get redelivered too ages (and might I add another half day off). When it was delivered there was a damaged item. Again trying to get redelivery of this was a nightmare. I was told one day and again took a day off (by this stage my bathroom work was done and I needed to pay extra to… Read Full Review

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“Good product but overpriced delivery”

Written on: 06/12/2016 by Elliestar (1 review written)

Bought a bathroom cabinet that I was happy with however not happy with the £15 delivery fee plus the £40 admin fee you'll be charged if you miss your delivery slot (and item needs to be rearranged for delivery)! Luckily I didn't miss the delivery slot but wouldn't use company again on that basis. Plenty of other companies will reattempt delivery for free… Read Full Review

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“Superb service”

Written on: 06/12/2016 by Ahmadc118 (1 review written)

Delivered on time and quality of items was very impressive. I recommend Bathstore for any bathroom purchases… Read Full Review

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“Rubbish service”

Written on: 03/12/2016 by Ravencooker (1 review written)

Purchased bathroom suite 12 months ago. Basin tap started to deteriorate on surface. We were sent a new handle but it was the wrong size. Took it back in to shop and after 2 weeks had heard nothing. Phoned up and was told new part was in but no one had bothered to tell us. When we went in to collect it the shop assistant didn't make eye contact or look us in the face, just reached over and handed it to us when still looking at his computor screen. When we got it home we found he had given us… Read Full Review

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“Highly Recommended”

Written on: 02/12/2016 by DaneWaugh179 (1 review written)

Good Quality item - Solid, well finished. Quickest & Easiest to fit ever… Read Full Review

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“Replacement Bathroom”

Written on: 30/11/2016 by bathstore1 (1 review written)

I have replaced the entire bathroom, spread over one main purchase and two subsidiary ones. The staff were most helpful, both in design and when problems arose. However, the new toilet (MyPlan 600) was very poorly glazed around the outlet pipe and consequently leaked at the connection to the foul pipe system. This caused a lot of wasted time and effort. The replacement toilet also had poor glazing in the same area, albeit not so bad. Fortunately, a satisfactory connection was possible… Read Full Review

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