Bathstore Reviews - www.bathstore.com

Bathstore, Second Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS
08000 232323
★★★★☆
3.6 / 5
70% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“White cloakroom suite”

Written on: 25/01/2015 by JovannyNelson399 (1 review written)

Customer service very good. Was advised I didn't need a certain part and refunded the money within 3 days. The suite was delivered quickly and was able to fit it within a few days. Thanks… Read Full Review

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“Great price on fantastic quality”

Written on: 24/01/2015 by Caitlynv291 (1 review written)

We ordered our dream bathroom on Sunday and it was delivered that Friday. The helpful delivery men carried all the items up to the second floor for us and put them exactly where we wanted. All in all a pleasant experience and would not hesitate to recommend to any friends or family looking for a new bathroom!… Read Full Review

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“We placed the order online. The shower dooors were...”

Written on: 24/01/2015 by Arthur253 (1 review written)

We placed the order online. The shower dooors were delivered on time and were not damaged. All went well and we are happy… Read Full Review

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“Product and purchase spot on, delivery could be better”

Written on: 23/01/2015 by Duckworth1973 (1 review written)

I purchased a shower screen from bathstore online, the process was smooth and easy. After my purchase I received a phone call confirming my delivery date and Ts&Cs. This was clear and concise. Perfect so far. I then received a number of texts confirming my delivery date and time band. The delivery arrived 30 mins outside of the 4 hour timeslot, I did not receive a call to say it was running late or what time to expect it. I was just about to chase up some information. The item was in good… Read Full Review

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“Did what they said they'd do”

Written on: 23/01/2015 by Pookie99 (1 review written)

That's it. I ordered on line and when I wanted to add to the order I called the delivery depot and there were no problems… Read Full Review

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“poor quality control”

Written on: 23/01/2015 by UriahTrujillo (1 review written)

We purchased our bathroom and accessories back in Sept 2013. I recently decided I'd like another shelf and purchased it on line. Ordering and delivery were straight forward but sadly the shelf was damaged (a fault in the manufacturing rather than in transit, hence the 'poor quality control' heading). I now have to go to the trouble of returning and re-ordering. Disappointing after all the original items were all excellent… Read Full Review

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By Bathstorecustomerservices

Written on: 23/01/2015

Good morning,

I'm sorry about the trouble you had with this product, we do have quality checks however I can understand how frustrating it can be when something slips through. Please let me know if you need any further help with this.

Kind regards,

Katherine
Customer Service

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“Friendly helpful staff. Items on display are limited...”

Written on: 22/01/2015 by 67Sims (1 review written)

Friendly helpful staff. Items on display are limited by shop size. Delivered when they said they would… Read Full Review

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“Really quick delivery and excelent quality toilet”

Written on: 22/01/2015 by lesley48 (1 review written)

We haven't had the toilet fitted yet so I cant comment on the function but I have to say the delivery service was excellent and we were kept informed of its whereabouts at all times which was really helpful. The toilet was really well packaged and the price was lower than anywhere else - and I tried quite a few different places!!! I am sure we will have no problems with the toilet once its fitted but in the unlikely event that we do I have every confidence that Bathstore will be quick to… Read Full Review

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“basin purchase”

Written on: 22/01/2015 by zePritchard372 (1 review written)

delivered in good condition and on time, great!!… Read Full Review

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“All I expected it to be ”

Written on: 22/01/2015 by 318Strickland (1 review written)

From the start until delivery it was a very efficient and pleasant experience which I will repeat in the future if I have the need… Read Full Review

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“Ordering was simple, and the items arrived as promised...”

Written on: 21/01/2015 by jaBurgess412 (1 review written)

Ordering was simple, and the items arrived as promised with the delivery driver calling 30mins before arrival. The parts went together easily with clear instructions and appear to be good quality. One minor gripe, the technical instructions on the web site for the Denver toilet show the cistern water inlet on the right side of the cistern looking from the front, so I installed the pipe work to fit. On fitting, the water inlet is on the left which has spoilt the neat plumbing. Overall fairly… Read Full Review

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By Bathstorecustomerservices

Written on: 21/01/2015

Good morning,

Thank you for your feedback, great to hear that you are so happy with our service and products, I'm sorry about the trouble with installation, I have passed on your feedback so we can look into this on our website. Please could you send us a link of where you saw these instructions? The one on our website seems to be correct.

Kind regards,

Katherine
Customer Service

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“August for summer”

Written on: 21/01/2015 by Melvina281 (1 review written)

Excellent service would definitely use on line again… Read Full Review

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“Good quality, good price.”

Written on: 21/01/2015 by Myersfz343 (1 review written)

Delivery fast and good price, with a good selection of items… Read Full Review

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“Delivery system is the problem. Goods are shipped from...”

Written on: 20/01/2015

Delivery system is the problem. Goods are shipped from what is probably a local Bathstore to a remote delivery company and then trucked back to you. Delivery promised for a certain day but the goods did not arrive at the remote location until late on that day so no way they could be delivered to site on the promised day. Even worse, there was no notification of this so we waited in all day for a delivery that never could be made… Read Full Review

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By Bathstorecustomerservices

Written on: 20/01/2015

Good afternoon

I'm sorry to hear about this. If you would like to send us some more information, we can look into this for you. Thanks Andrew

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“Toilet”

Written on: 20/01/2015 by Corcoranqg233 (1 review written)

I quickly realised that I had made a mistake and ordered the wrong item but called the local store and the staff member I spoke to quickly found my order and changed the item to the correct one and confirmed my choice of product was the better option. Delivery went smoothly and overall I am very pleased with bathstore service… Read Full Review

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“Helpful and efficient”

Written on: 19/01/2015 by Ignacioy247 (1 review written)

We have recently purchased two toilets, the first on-line and the second within the store. Both experiences were excellent. Ordering on-line was quick and easy, and we received a follow up call to confirm everything. We found the sales lady in store to be most helpful, she really knew her stuff! Delivery was exactly when stated, and the two men were pleasant which is not always the case with deliveries on a cold, wet day. All in all, a good experience and we would not hesitate to recommend… Read Full Review

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“To revamp our bathroom”

Written on: 19/01/2015 by 103Moser (1 review written)

First, service in saleroom and friendly advice in Lincoln Saleroom was excellent. All items delivered on time - and all 27 boxes in good order. Our plumber (much better value than your own installation service) was easily able to use and fit the delivered items. Slight problems with tap and pop up waste. The type purchased was not 100% suitable!!!… Read Full Review

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“Great service, Great bath!!!”

Written on: 19/01/2015

Easy ordering online, arrived on date that I chose, delivery driver phoned an hour before, very friendly and helpful on delivery, bath is now fitted and the missus loves it and is really happy, which makes me happy!!! … Read Full Review

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“Dudley delivery toilet”

Written on: 19/01/2015 by Jorgensenqy1947 (1 review written)

Ordered city space toilet for cloakroom in the sale. Delivery arranged for Friday 9th Jan.booked day of work and on Thursday tea time was given time slot of between 4 and 8pm. Would have liked to know time earlier so I would not need to book a whole day off work. When checking the van tracker at around 6pm it looked like it was travelling away from Dudley so I rang a very helpful man at our local Bathstore who rang the delivery people. Within 15ins had a call from the driver to say 50 mins… Read Full Review

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By Bathstorecustomerservices

Written on: 19/01/2015

Good morning,

I'm very sorry that you lost a days work unnecessarily. Unfortunately the deliveries are an all day service so we can't guarantee a time of arrival, we would not want to give customers an incorrect estimate. I can understand how frustrating this would have been though and I'm sorry they didn't give you a more accurate time when you called.

Kind regards,

Katherine
Customer Service

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“Just waiting for shower unit to accompany the bar so...”

Written on: 18/01/2015 by 197Finch (1 review written)

Just waiting for shower unit to accompany the bar so can't comment how good the item is. The service n delivery were excellent… Read Full Review

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