Bathstore Reviews - www.bathstore.com

Bathstore, Second Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS
08000 232323
★★★★☆
3.6 / 5
69% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“myplan basin-back to wall toilet”

Written on: 22/12/2014 by 101Martin (1 review written)

All done online. Picked delivery date, all arrived promptly. Haven't finished yet but the assembly (finish/fitting) is the best flat pack I've ever had, over 40yrs, better than B&Q-MFI etc… Read Full Review

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“Shower Rail & Fittings”

Written on: 22/12/2014 by MatildaDougherty115 (1 review written)

Just what I was looking for in our bathroom. 5 Star… Read Full Review

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“chrome bath taps”

Written on: 21/12/2014 by Parker300 (1 review written)

These are nice looking taps. We havnt fitted them yet .we have still to buy a bath… Read Full Review

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“Emailed store and not heard back about part. Still...”

Written on: 21/12/2014 by MarcRossiItalian (1 review written)

Emailed store and not heard back about part. Still waiting… Read Full Review

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“The fittings supplied were not the proper BS size for...”

Written on: 21/12/2014

The fittings supplied were not the proper BS size for a 3/4 inch bath supply. Extra parts had to be sourced and fitted at considerable cost to me… Read Full Review

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“Satisfaction eventually”

Written on: 20/12/2014 by Clarke12 (1 review written)

Ordered a mirrored bathroom cabinet online and delivery on time. Only problem was that on opening both glass shelves were completely shattered. Spent what seemed like hours on the phone getting someone to say they would send another complete unit so that we could take the two shelves out, replace with the broken ones and then they would come and collect it. They did come and collect on time and communication on delivery time was excellent. Cabinet itself was fairly easy to assemble but has yet… Read Full Review

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“Poor customer service”

Written on: 18/12/2014 by JC987 (1 review written)

Bought a WC and Sink for the cloakroom. We were advised when purchasing that anything faulty would be replaced, including the costs of any refit, which was just as well as the WC had a faulty cistern and was leaking. We received the replacement WC but the plumbers additional costs have not been reimbursed to date despite a number of emails and calls.. we just get told that 'The cheque is in the post'. Very poor communication from customer services and out we're out of pocket. very disappointing… Read Full Review

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By Bathstorecustomerservices

Written on: 18/12/2014

Hello,

I am very sorry to see this, I cannot leave my details in this reply but if you email customer services and put it FOA Anthony Woods, it will find me and I will look into this for you urgently.

Kind regards,
Anthony Woods

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“Vanity unit with marble top”

Written on: 17/12/2014 by Bazmon (1 review written)

Brilliant in all aspects. Looking round the store, ordering on line, communication with company, delivery on time. It also looks fantastic now it has been fitted. Thank you… Read Full Review

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“delay in delivery from non-bathstore supplier and...”

Written on: 16/12/2014 by AddysonOgden309 (1 review written)

delay in delivery from non-bathstore supplier and product damaged when it arrived… Read Full Review

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“Sink n taps”

Written on: 15/12/2014 by Davejf2007 (1 review written)

Went to store to view vanity unit was EXTREMELY DISSAPOINTED item was not on display was shown in a catalogue should not have wasted a valuable day off. Went home and ordered online… Read Full Review

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By Bathstorecustomerservices

Written on: 16/12/2014

Hello,

We do have all items in on display but unfortunately due to size of stores and location we don't have every item on view in every store - I see that you have ordered this now but if you would like to know where an item is to view please do let us know.

Thank you,
Anthony Woods

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Jh79's Response to Davejf2007's Review

Written on: 17/12/2014

A similar thing happened to me once - I drove 10 miles on my day off to look at a TV, got caught in traffic, struggled to park, got in to the shop where I found they DID have one on display, which I already knew as I PHONED AHEAD TO CHECK!

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“Pretty good but .........”

Written on: 15/12/2014 by SofieMonty (1 review written)

First time ordering from the bath store. Ordering process was easy enough, delivery no problem and the items we ordered were of good quality. So - all good to that point. Husband was planning to replace the sink and toilet in our bathroom - done several in the past so not a novice! However, one pipe for the cistern has a larger diameter at one end from the other. Husband didn't notice this and shortened the wrong end! Entirely his fault but - and this is why I have not given 5 stars - although… Read Full Review

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“did not honour black Fri discount ”

Written on: 15/12/2014 by soupercomputer (1 review written)

Attempted to buy shower with black Friday discount but Web glitch prevented me completing purchase. Bath store would not honour £200 discount the next day when their helpdesk was open… Read Full Review

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By Bathstorecustomerservices

Written on: 16/12/2014

Hi,

Please can you email in (FOA Anthony Woods) with all the details so that I can look into this for you?

Thank you,
Anthony Woods

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“Appalling Delivery Service”

Written on: 15/12/2014 by Ninaforrtuna (1 review written)

Arranged for delivery of Barh for Monday. After waiting in for four hours I contacted the showroom to be told that the bath was damaged and had never left the warehouse. If this was the case someone should have rung to inform me. I rearranged for the bath to be delivered Thursday. After waiting in again the bath didn't arrive. Again I rang the showroom who couldn't explain why it had not arrived. The assured me that it would arrive Friday morning. Later on Thursday evening I received a… Read Full Review

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By Bathstorecustomerservices

Written on: 16/12/2014

Hello,

I am sorry to learn of the concerns you have had with the delivery of your bath. This feedback is valuable as we are not always aware of delays with our customers. If you email me with your details I can send this to our Logistics Manager so that he can investigate further.

Thank you,
Anthony Woods

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“VAT invoice”

Written on: 15/12/2014 by Ifru (1 review written)

We still need a VAT invoice since two weeks ! order n° 12359524 Thank you in advance Daniel INSTITUT FRANCAIS SW7 2DT… Read Full Review

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“None delivery”

Written on: 15/12/2014 by 1951Nelson (1 review written)

I had excellent service up to the point where the products were to be delivered. At this stage one incorrect item was delivered and had to be returned and other items were missing requiring 3 further deliveries. All these deliveries were so late in the process that the plumbers took 2 weeks to complete the bathroom rather than 1. This also left us without a functioning bathroom for 2 weeks (the last item to be delivered was the shower splash panels) which is not helpful in a one bathroom… Read Full Review

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By Bathstorecustomerservices

Written on: 16/12/2014

Hello,

I am very sorry to learn of your experience with the delivery of your products.We do ask that all products are delivered and checked 7 days prior to any works taking place so that it allows for any re-deliveries that need to be made.

Thank you for your feedback,
Anthony Woods

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“NEVER EVER USE BATHSTORE”

Written on: 14/12/2014

Where can I start? this was the worst experience of my life. The biggest mistake I ever made was to use Bath store. From beginning to end it was a nightmare and the nightmare is still not over a year later. They started my bathroom at the beginning of December last year and it was not finished until January. We was left with no toilet for 10 days, the floor flooded as they had not connected the toilet properly this leaked to downstairs, I had a massive hole in the wall in to the bedroom, which… Read Full Review

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By Bathstorecustomerservices

Written on: 16/12/2014

Hello,

I am really concerned to read this. I know you have mentioned that you have contacted us but can I ask that you please email us your details (FOA Anthony Woods) so that I can personally ensure this gets handed to the correct person?

Thank you,
Anthony

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“No Complaints”

Written on: 14/12/2014

Item delivered on time, no breakages, fitted and working. Good service. Delivery service gave a time slot for delivery which was good… Read Full Review

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“great service”

Written on: 14/12/2014 by Karter439 (1 review written)

Great customer service and knowledge of product and design from wandsworth store. Excellent delivery service that delivered to the floor of the house I required. Bathroom now installed and looks fantastic with the help of staff the finishing touches are perfect… Read Full Review

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“Excellent work”

Written on: 13/12/2014 by Schwartz273 (1 review written)

Helpful staff in the shop, and an excellent install team, made for a stress free install. Maybe a bit too long between buying the bathroom and having it installed. Otherwise very good… Read Full Review

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“Order arrived on time with no problems. Excellent service”

Written on: 13/12/2014 by Corneliusd58 (1 review written)

I received my order as per delivery with excellent service. Highly .recommended… Read Full Review

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