Bathstore Reviews - www.bathstore.com

Bathstore, Second Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS
08000 232323
★★★★☆
3.6 / 5
2449
69% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“Worst customer service ever”

Written on: 20/09/2016 by HaylieLucas9 (1 review written)

I've never had such poor customer service. You can never reach anyone on the phone, no-one replies to your emails and so when our order didn't arrive we had the stress of trying all forms of communication to find out where on earth it went. Bathstore points fingers at the delivery company and the delivery company points fingers back. When you complain on twitter they email you to say the store will get back to you but of course that never happens. When we finally get through to someone their… Read Full Review

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“Brilliant Service”

Written on: 20/09/2016

I would like to thank the guys at the Bathstore in Redditch for the excellent treatment we have received during a house renovation. We have ordered all our products for two ensuites, cloak room and bathroom from them and were really pleased by the service we received. They were extremely helpful and professional. I have no hesitation at all in recommending the Bathstore to our friends in the future. It makes a lovely change to have a brilliant service by companies who have alot of staff who… Read Full Review

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“My Beautiful Bathroom”

Written on: 07/09/2016 by Nicclan (1 review written)

I left everything to the last minute but the lady in the Hitchin store was really helpful and got me to send through my measurements by e-mail prior to my visit. When I arrived she had already drawn a mock up of my bathroom and added the suite I was interested in. Really helpful and everything arrived when promised. My new bathroom looks amazing… Read Full Review

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“Bathstore nightmare over”

Written on: 06/09/2016 by Richardu144 (1 review written)

Delays on installation,wrong tiles on 4 occasions,they were told of 2 very important family house parties coming up a lot of guests,with all the delays the store manager assured us it will still be completed in time.Our installation start date was put back a week with just 36 hours notice on a Saturday,customer services were no help no reason. Our conservatory was full of the ordered bathroom stuff with the delay of a week the store manager compensated us £200.Then we had the problems with… Read Full Review

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“Poor product”

Written on: 26/08/2016 by DarnellTucker113 (1 review written)

The staff in the shop were brilliant. After care is awful. I've had to replace the thermostatic cartridge in my shower mixer. The first one disintegrated so we couldn't turn off the shower. I took the cartridge back to bath store the staff in store were very helpful. I was given the phone to speak to a "technical expert" who said he had never seen anything like this in his long and industrious career. I was then told I must have misused the shower valve for it to end up like it did. They gave… Read Full Review

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“Excellent customer service”

Written on: 24/08/2016 by Sky10001 (2 reviews written)

I have read some of the reviews about Bathstore and am very sad to learn about some experiences people have mentioned about this company. My own experience has been very good. Initially, there were a couple of items missing from the delivery but that was rectified immediately I contacted Bathstore. I think with large orders, sometimes things can go wrong and the test of the company is how they behave when errors are made. The shower door once installed did not close quite properly but again… Read Full Review

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“Avoid at all costs”

Written on: 22/08/2016 by Rogerssg187 (1 review written)

Absolutely the most appalling company I have ever had the misfortune to work with. Don't waste your time, money and sanity on them. 5 weeks after my order, 7+ attempted deliveries and I still don't have my bathroom product. At every opportunity they will find a way to make a hash of your order. They will forget to book delivery, they will delivery the wrong items, they will lose your items, they will give your items to other orders and be out of stock. They will take your money and leave you… Read Full Review

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“Comprehensive and well documented range”

Written on: 17/08/2016

I placed two separate orders, one for a cloakroom suite and one for an offset quadrant shower enclosure, tray, valve and handset. I visited the Shrewsbury showroom when planning the work, used the catalogue and website when ordering and was called by the Stourbridge showroom to check and clarify my second order. The staff I dealt with were helpful and the information on which I based my orders was all accurate. The goods arrived promptly, were well packaged and correct. The instructions were… Read Full Review

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Yjp100's Comment

Written on: 22/08/2016

My experience with Bathstore is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility. Their DESPICABLE behaviour even entails trying to get me to pursue my claim against THEIR OWN contractor. They even threatened me with a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE A DISGRACE!

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“EXCELLENCE”

Written on: 17/08/2016 by Ralston467 (1 review written)

All that it should be… Read Full Review

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Yjp100's Comment

Written on: 19/08/2016

Your review does not state what Bathstore did for you. You may have been lucky. My experience with Bathstore is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility. Their DESPICABLE behaviour even entails trying to get me to pursue my claim against THEIR OWN contractor. They even threatened me with a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE A DISGRACE!

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“Lovely bathroom Mirror”

Written on: 16/08/2016

Lovely bathroom mirror as described with led lights and demister pad!… Read Full Review

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“After care is very very very poor ”

Written on: 14/08/2016 by Jamesgodwin6 (1 review written)

My order was delivered to my billing address not my delivery address. The driver of the delivery truck called me and said I will have to call and rearrange. I call the customer helpline and was told they would call me back. I rang around 4 hours later and was told that they where still looking into it and would call me back. I waiting for 3 hours and call back and was put though to the local bath store shop. I spoke to the manager there was very very rude and told me it was my fault and that I… Read Full Review

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Yjp100's Response to Jamesgodwin6's Review

Written on: 19/08/2016

Sorry to hear about your trouble but not surprised! My experience with Bathstore is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility. Their DESPICABLE behaviour even entails trying to get me to pursue my claim against THEIR OWN contractor. They even threatened me with a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE A DISGRACE!

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“Replacement atlas door top roller”

Written on: 11/08/2016 by Romero209 (1 review written)

The top roller on my sliding door (atlas 1200) broke after years of use. The replacement came v quickly after I ordered it and was easy to fit - great service… Read Full Review

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Yjp100's Comment

Written on: 19/08/2016

You were lucky. My experience with Bathstore is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility. Their DESPICABLE behaviour even entails trying to get me to pursue my claim against THEIR OWN contractor. They even threatened me with a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE A DISGRACE!

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“Good but only up to a point...”

Written on: 11/08/2016 by BraidenKearns208 (1 review written)

We bought most of the kit from Bathstore for our en suite refit. Quality was generally good and price was competitive. But... two basins were missing from the delivery and had to be delivered separately later but worse, we found the w/c pan to be broken when we opened the box. They refused to replace this because we did not report it within 14 days of delivery. OK, this is within their T&Cs but it was not a clever decision in customer service terms given the size of the order. So if you buy… Read Full Review

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Yjp100's Comment

Written on: 19/08/2016

Typical DESPICABLE BEHAVIOUR of Bathstore! My experience with Bathstore is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility even trying to get me to pursue my claim against THEIR OWN contractor. They also threatened me via a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE A DISGRACE!

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“We found that we needed a shorter toilet so tried to...”

Written on: 09/08/2016 by Chirpy31 (1 review written)

We found that we needed a shorter toilet so tried to exchange. Unfortunately the builder had thrown away the packaging. Bath store would not exchange the new and in perfect condition toilet for another model of the same price. Very disappointing, would not use them again… Read Full Review

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Yjp100's Response to Chirpy31's Review

Written on: 19/08/2016

Typical DESPICABLE BEHAVIOUR of Bathstore! My experience with Bathstore is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility even trying to get me to pursue my claim against THEIR OWN contractor. They also threatened me via a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE A DISGRACE!

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“Read terms and conditions”

Written on: 04/08/2016 by AlexiaBaldwin (1 review written)

Bathstore pay their plumbers wages but take no responsibility for anything they do or damage they do while fitting or plumbing. Bathstore do not guarantee anything done by their plumbers. Their terms and conditions are ridiculous, and misleading. For example, I have no contact with the plumbers who installed my small bathroom and yet it was necessary at last stage of the month long installation for the plumbers to install a new cylinder at a cost of £522 for which I was not given a receipt or… Read Full Review

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Yjp100's Comment

Written on: 19/08/2016

Typical DESPICABLE BEHAVIOUR of Bathstore! My experience with Bathstore is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility even trying to get me to pursue my claim against THEIR OWN contractor. They also threatened me via a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE A DISGRACE!
Note: It is my belief that Bathstore pay their contractors 'peanuts' (compared to what they charge their customers) and contractors recommend additional work that is really not required in order to make money. Such behaviour is fully indicative of RAMPANT VERY POOR STANDARDS WITHIN BATHSTORE!

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“Cloakroom”

Written on: 31/07/2016 by MarcelPereira (1 review written)

The service is fast and efficient, this is the second time we have ordered online and been happy. We have had taps in the past which we were not so happy with but the cloakroom suit and taps are great value for money… Read Full Review

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Yjp100's Comment

Written on: 19/08/2016

You were lucky to receive a satisfactory order in this instance but you have had a DISAPPOINTING one previously. My experience with Bathstore is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility even trying to get me to pursue my claim against THEIR OWN contractor. They also threatened me via a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE A DISGRACE!

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“Easy online purchase ”

Written on: 31/07/2016 by JaydonMcGraw195 (1 review written)

Ordered online. Chose date to receive goods. Was called half hour before to make sure I was in. Ëasy problem free transaction… Read Full Review

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Yjp100's Comment

Written on: 19/08/2016

You were lucky to receive a satisfactory order. BATHSTORE ARE DESPICABLE! My experience with them is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility even trying to get me to pursue my claim against THEIR OWN contractor. They also threatened me via a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE A DISGRACE!

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“Extremely Poor delivery service!!!”

Written on: 29/07/2016 by Sallen6483 (1 review written)

I must say the actual items I purchased were really lovely, (mirrored cabinets), and good value for money as I got them during a huge discount period, but after the stress of the poor delivery and returns service I really wish I'd gone somewhere else, and believe me next time that's exactly what I will do! From sending messages saying 'we attempted to deliver your order but you were not in...' While I'm stuck at home patiently waiting for them, to giving me an estimated delivery time of 9 - 5… Read Full Review

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Yjp100's Response to Sallen6483's Review

Written on: 19/08/2016

Typical DESPICABLE BEHAVIOUR of Bathstore! My experience with Bathstore is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility even trying to get me to pursue my claim against THEIR OWN contractor. They also threatened me via a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE A DISGRACE!

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“Online order”

Written on: 28/07/2016 by feTierney314 (1 review written)

Arrived promptly with no problems and is exactly what I expected… Read Full Review

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Yjp100's Comment

Written on: 19/08/2016

You were lucky! My experience with Bathstore is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility even trying to get me to pursue my claim against THEIR OWN contractor. They also threatened me via a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE DESPICABLE AND A DISGRACE!

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“Second time lucky”

Written on: 28/07/2016 by KJPDIY (1 review written)

The product, price and service were excellent. Unfortunately the wrong item was sent first time but a phone call to a very helpful customer service adviser had it delivered and the incorrect item collected within a single day. Delivered to my workplace so there was no issue with us being out when it arrived and all deadlines given for delivery were met. I would recommend Bathstore.com to anyone… Read Full Review

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Yjp100's Response to KJPDIY's Review

Written on: 19/08/2016

You were lucky! My experience with Bathstore is a DISASTER! Mis-representation and mis-selling, damage to my property (I had to seek the expertise of a structural engineer and remedial work is required), faulty services and products. Bathstore are in full breach of contract but since Sept 2015, they continue to deny their legal responsibility even trying to get me to pursue my claim against THEIR OWN contractor. They also threatened me via a solicitors' letter, which I received on 23 Dec 2015 (need I say more?) when I told my story on Facebook. And I am an OAP who underwent heart surgery in Jan 2016. BATHSTORE ARE DESPICABLE AND A DISGRACE!

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