Bathstore Reviews - www.bathstore.com

Bathstore, Second Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS
08000 232323
★★★★☆
3.6 / 5
70% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“toilet and sink”

Written on: 04/03/2015 by 470Lawson (1 review written)

All delivered on time many thanks delivery driver contacted us first which was good… Read Full Review

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“exceptional service”

Written on: 04/03/2015 by Beachtree (1 review written)

Had the item I needed at a good price. Ordered and delivered with no problems. Excellent help with query re VAT. Pleasant and caring staff.Item not yet fitted but think it will be good and easier to use. Thank you! As I have limited mobility everything was done by email, post and phone. Would definitely use again… Read Full Review

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“Good service ”

Written on: 04/03/2015 by mtRussoItalian297 (1 review written)

Good prices, good product. Quick, on time, well handled and efficient delivery… Read Full Review

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“Easy, no-nonsense delivery”

Written on: 03/03/2015

Easy to browse, order and pay online. Items delivered on chosen day with a text reminder shortly beforehand. Only negative was limited views of item online and unavailable to view in nearby store, but turned out looking ok!… Read Full Review

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“Good products and showroom but below average service.”

Written on: 03/03/2015 by Axeld495 (1 review written)

I'm very disappointed with the service. My order was due to turn up on a certain day so I arranged to take the day off work and wait in for it. That morning I received a call from the delivery company saying that the mirrored cabinet was missing from the delivery. Fine that happens but why didn't someone from Bathstore call me to let me know. I then had to call Bathstore myself to find out when the cabinet would be delivered. The girl whom I spoke to said she would find out and call me back… Read Full Review

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By Bathstorecustomerservices

Written on: 04/03/2015

Good afternoon,
I'm very sorry that you feel this way, and for the way this may have been handled. Unfortunately, we are not automatically notified by the delivery company as they will normally call the customer directly to re-arrange any delivery issues. This may be why there was a delay in chasing this issue for you, as we have to wait for our delivery company to look into items scanned in and out of their lorries. I hope this helps to explain the situation and eases your feelings that we weren't interested in rectifying this. I'm extremely sorry for the inconvenience caused, if you would prefer in future, you can also contact our customer service team. I'm glad to see that you were happy with your final product.

Regards,

Katherine
Customer Service Team

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By Bathstorecustomerservices

Written on: 04/03/2015

Good afternoon,
I'm very sorry that you feel this way, and for the way this may have been handled. Unfortunately, we are not automatically notified by the delivery company as they will normally call the customer directly to re-arrange any delivery issues. This may be why there was a delay in chasing this issue for you, as we have to wait for our delivery company to look into items scanned in and out of their lorries. I hope this helps to explain the situation and eases your feelings that we weren't interested in rectifying this. I'm extremely sorry for the inconvenience caused, if you would prefer in future, you can also contact our customer service team directly at the above contact details. I'm glad to see that you were happy with your final product.

Regards,

Katherine
Customer Service Team

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“Superb customer service and quality product.”

Written on: 03/03/2015 by Alanjamesbrooks (1 review written)

I recently had a bathroom designed and installed and a huge thanks to all the team involved as it was a painless and easy process from start to finish. First mention to Sheldon at Kingston who took the time to design and assist in the final look of the bathroom working to a tight schedule and a challenging design. He was patient whilst we changed and changed until we reached the final solution. The two delivery guys were very polite and helpful. (and the unknown ones who took the old bathroom… Read Full Review

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“Circular Bathroom Mirror”

Written on: 03/03/2015 by 370McKee (1 review written)

This is the second similar mirror I have bought from the Bathstore, Excellent value for money, looks great. Delivery was not only 'choose a day' but was delivered in the 2 hour slot given… Read Full Review

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“Great easy to use website and fantastic stores helpful...”

Written on: 02/03/2015 by 189Bartlett (1 review written)

Easy to use website, helpful staff in both stores I either contacted if there was a problem or went into, as I used 2 different branches Good products at a reasonable rate… Read Full Review

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“"Chip Resistant Bath"”

Written on: 02/03/2015

I purchased a bathroom suite from Bathstore Chester in February 2014. The Kaldewei steel bath is described on the website as being 'chip resistant'. Less than one year after installation some paint lifted on a small area in the corner near the shower screen when I was cleaning with a soft cloth. I emailed some photos to Bathstore which were to be forward to their Technical Department. A week later, having not had a response I telephoned the branch. I was told that the Manager would call me… Read Full Review

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By Bathstorecustomerservices

Written on: 02/03/2015

Good morning,

Thank you for your comments and I'm sorry for the disappointment caused by this response. I know the team would have re-opened the case with our technical department, I have forwarded your feedback to the relevant people as unfortunately I can't see your details on this review site. Please could you contact us to discuss?

Kind regards,

Katherine
Customer Service

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“It should always be like this”

Written on: 28/02/2015 by SethSchultz399 (1 review written)

It shouldn't be difficult to order a replacement toilet seat online and have it delivered two days later on the agreed date. And it wasn't. So, well done Bathstore. Having said, that shouldn't this be the norm rather than 5 star?… Read Full Review

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“Excellent service, good quality!”

Written on: 28/02/2015 by Mills102 (1 review written)

I very like Bathstore! Good prices, high quality, super fast delivery. Highly recommended!… Read Full Review

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“Very happy customer!”

Written on: 28/02/2015 by Aliyahr305 (1 review written)

Staff in the Stafford store were exceptionally helpful and the products we purchased were very good quality - exceeded our expectations BC Stone, Staffs… Read Full Review

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“Great Value”

Written on: 27/02/2015 by Foxpr330 (1 review written)

Excellent price for a good quality product....thank you… Read Full Review

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“reasonable service”

Written on: 26/02/2015 by d.j. (1 review written)

No real problems this time, I will be willing to buy items in standard sizes. Bad experience with attempting to get replacement parts for previously purchased fittings means that I won't ever buy anything complex from bathstore again. (really how can you not still have spares for a dual flush pushbutton 3 years after selling it?)… Read Full Review

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By Bathstorecustomerservices

Written on: 26/02/2015

Good afternoon,
Thank you for your comments, I'm sorry that we weren't able to get this spare part for you previously though, we are extending our stock.

Kind regards,

Katherine
Customer Service

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“Excellent service”

Written on: 26/02/2015 by EverettJames (1 review written)

Excellent service. Ordered on a Sunday night delivered on a Tuesday morning! Hope this one lasts longer than the original… Read Full Review

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“great design.”

Written on: 25/02/2015 by RudyBates (1 review written)

Had the shower screan to go with the L shape bath,as the shower screan just on the side wasn't enough.but this stops all the spray over the floor,I love it and it looks fab… Read Full Review

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“Quick efficient service.”

Written on: 25/02/2015 by Carson407 (1 review written)

Quick efficient service. Ordered online 11am on a Sunday, got a courtesy call at 4pm to confirm next day delivery. Item arrived at 9.48am Monday. It's how online shopping should be, easy and convenient… Read Full Review

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“nice one guys”

Written on: 25/02/2015 by ntEllis1994 (1 review written)

great stuff, good all round… Read Full Review

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“Major quality control issues with deliveries”

Written on: 23/02/2015 by RussellSt (1 review written)

Sales ordering process was good and the in-store staff member who took our order was fine. Delivery however was a shambles. There were bits missing, you delivered a 900mm rail for an 800mm shower, a part to a sink was not delivered, 1 set of tiles short, you delivered wrong replacements (twice). Had to badger branch and customer service centre to get any sense of urgency. When the final box of (correct) tiles turned up, 6 out of 10 were broken. Thankfully we only need 3 !! My plumber said the… Read Full Review

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By Bathstorecustomerservices

Written on: 24/02/2015

Good morning,

I'm sorry for the issues with your delivery, please be assured that the appropriate person will see this review and it will be looked into internally. I'm glad to hear that you are happy with your product and you found our service to be good.

Kind regards,

Katherine
Customer Service

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“excellent service”

Written on: 23/02/2015 by tiMorgan41 (1 review written)

This is my 3rd order with bathstore,the products are excellent always delivered on time and quickly,the delivery guys always ring ahead and the courtesy call from your local store is excellent,well done would not hesitate to use you again!or recommend to friends and family… Read Full Review

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