Bathstore Reviews - www.bathstore.com

Bathstore, Second Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS
08000 232323
★★★★☆
3.6 / 5
69% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“Vanity unit with marble top”

Written on: 17/12/2014 by Bazmon (1 review written)

Brilliant in all aspects. Looking round the store, ordering on line, communication with company, delivery on time. It also looks fantastic now it has been fitted. Thank you… Read Full Review

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“delay in delivery from non-bathstore supplier and...”

Written on: 16/12/2014 by AddysonOgden309 (1 review written)

delay in delivery from non-bathstore supplier and product damaged when it arrived… Read Full Review

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“Sink n taps”

Written on: 15/12/2014 by Davejf2007 (1 review written)

Went to store to view vanity unit was EXTREMELY DISSAPOINTED item was not on display was shown in a catalogue should not have wasted a valuable day off. Went home and ordered online… Read Full Review

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By Bathstorecustomerservices

Written on: 16/12/2014

Hello,

We do have all items in on display but unfortunately due to size of stores and location we don't have every item on view in every store - I see that you have ordered this now but if you would like to know where an item is to view please do let us know.

Thank you,
Anthony Woods

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Jh79's Response to Davejf2007's Review

Written on: 17/12/2014

A similar thing happened to me once - I drove 10 miles on my day off to look at a TV, got caught in traffic, struggled to park, got in to the shop where I found they DID have one on display, which I already knew as I PHONED AHEAD TO CHECK!

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“Pretty good but .........”

Written on: 15/12/2014 by SofieMonty (1 review written)

First time ordering from the bath store. Ordering process was easy enough, delivery no problem and the items we ordered were of good quality. So - all good to that point. Husband was planning to replace the sink and toilet in our bathroom - done several in the past so not a novice! However, one pipe for the cistern has a larger diameter at one end from the other. Husband didn't notice this and shortened the wrong end! Entirely his fault but - and this is why I have not given 5 stars - although… Read Full Review

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“did not honour black Fri discount ”

Written on: 15/12/2014 by soupercomputer (1 review written)

Attempted to buy shower with black Friday discount but Web glitch prevented me completing purchase. Bath store would not honour £200 discount the next day when their helpdesk was open… Read Full Review

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By Bathstorecustomerservices

Written on: 16/12/2014

Hi,

Please can you email in (FOA Anthony Woods) with all the details so that I can look into this for you?

Thank you,
Anthony Woods

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“Appalling Delivery Service”

Written on: 15/12/2014 by Ninaforrtuna (1 review written)

Arranged for delivery of Barh for Monday. After waiting in for four hours I contacted the showroom to be told that the bath was damaged and had never left the warehouse. If this was the case someone should have rung to inform me. I rearranged for the bath to be delivered Thursday. After waiting in again the bath didn't arrive. Again I rang the showroom who couldn't explain why it had not arrived. The assured me that it would arrive Friday morning. Later on Thursday evening I received a… Read Full Review

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By Bathstorecustomerservices

Written on: 16/12/2014

Hello,

I am sorry to learn of the concerns you have had with the delivery of your bath. This feedback is valuable as we are not always aware of delays with our customers. If you email me with your details I can send this to our Logistics Manager so that he can investigate further.

Thank you,
Anthony Woods

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“None delivery”

Written on: 15/12/2014 by 1951Nelson (1 review written)

I had excellent service up to the point where the products were to be delivered. At this stage one incorrect item was delivered and had to be returned and other items were missing requiring 3 further deliveries. All these deliveries were so late in the process that the plumbers took 2 weeks to complete the bathroom rather than 1. This also left us without a functioning bathroom for 2 weeks (the last item to be delivered was the shower splash panels) which is not helpful in a one bathroom… Read Full Review

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By Bathstorecustomerservices

Written on: 16/12/2014

Hello,

I am very sorry to learn of your experience with the delivery of your products.We do ask that all products are delivered and checked 7 days prior to any works taking place so that it allows for any re-deliveries that need to be made.

Thank you for your feedback,
Anthony Woods

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“NEVER EVER USE BATHSTORE”

Written on: 14/12/2014

Where can I start? this was the worst experience of my life. The biggest mistake I ever made was to use Bath store. From beginning to end it was a nightmare and the nightmare is still not over a year later. They started my bathroom at the beginning of December last year and it was not finished until January. We was left with no toilet for 10 days, the floor flooded as they had not connected the toilet properly this leaked to downstairs, I had a massive hole in the wall in to the bedroom, which… Read Full Review

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By Bathstorecustomerservices

Written on: 16/12/2014

Hello,

I am really concerned to read this. I know you have mentioned that you have contacted us but can I ask that you please email us your details (FOA Anthony Woods) so that I can personally ensure this gets handed to the correct person?

Thank you,
Anthony

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“No Complaints”

Written on: 14/12/2014

Item delivered on time, no breakages, fitted and working. Good service. Delivery service gave a time slot for delivery which was good… Read Full Review

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“great service”

Written on: 14/12/2014 by Karter439 (1 review written)

Great customer service and knowledge of product and design from wandsworth store. Excellent delivery service that delivered to the floor of the house I required. Bathroom now installed and looks fantastic with the help of staff the finishing touches are perfect… Read Full Review

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“Excellent work”

Written on: 13/12/2014 by Schwartz273 (1 review written)

Helpful staff in the shop, and an excellent install team, made for a stress free install. Maybe a bit too long between buying the bathroom and having it installed. Otherwise very good… Read Full Review

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“Order arrived on time with no problems. Excellent service”

Written on: 13/12/2014 by Corneliusd58 (1 review written)

I received my order as per delivery with excellent service. Highly .recommended… Read Full Review

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“A very satisfied customer”

Written on: 13/12/2014 by Greyson1970 (1 review written)

Having originally placed this order with Wickes who took over 6 months just to acknowledge receipt of my deposit and looked like taking over 12 months to start the installation we visited Bathstore in Swindon. Although a little more expensive than Wickes, we received first class service from the branch, regular communication from the installation department as well as great service from our installer. Despite the our w c being delivered broken, it was replaced within an hour by the Swindon… Read Full Review

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“I have no issues with the layout of the shop, the...”

Written on: 13/12/2014 by Maximus72 (1 review written)

I have no issues with the layout of the shop, the staff or the quality of the workmanship of Bathstore's appointed fitters. Where service fell down was in the delivery process,with items out of stock when it came to delivery for the fit out. The order was taken from me on 16 August 2014 and in late September a date for the fitout to begin on 26 November was agreed with the fitter.However it was not possible to book delivery date for the goods ordered until early November. At that time two items… Read Full Review

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“Replacement Bath”

Written on: 12/12/2014 by TheReplacer (1 review written)

The Bath Was Fine The Bath legs were poorly designed and could not be adjusted adequately to fit the bath panel a reasonably priced bath let down by inferior cradle/leg fitment i did note other purchasers had questioned the legs come on bath store its not rocket science… Read Full Review

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“exactly as described”

Written on: 12/12/2014 by julianbiscoe (1 review written)

really good service, and delivery was first class lovelly driver… Read Full Review

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“Good item, poor delivery”

Written on: 12/12/2014 by wpMonaghan475 (1 review written)

Product good but chaos with delivery. Had a call to say item was broken and wouldn't be delivered for another week and then a call an hour later from the delivery people saying they were on their way and they knew nothing about a problem! Just a waste of time as I had then spent a long time trying to get another item delivered etc etc! … Read Full Review

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By Bathstorecustomerservices

Written on: 16/12/2014

Hello,

Please accept my apologies for the confusion with this order. I hope you have everything you have ordered now but please do contact me on the details at the top of the page if there is anything I can assist with.

Thank you,
Anthony

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“Ive been fitting bathrooms for many years. The vanity...”

Written on: 11/12/2014 by Cartwrights (1 review written)

Ive been fitting bathrooms for many years. The vanity unit far exceeded me expectations it equaled the quality and finish of units £250:00 plus… Read Full Review

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“Sunday go to Bathstore”

Written on: 11/12/2014 by linscan (1 review written)

Surprised to find you open on a Sunday, perfect for relaxed browsing, and we were made welcome by the two ladies in charge. Very helpful and knowledgeable, coming up with some ideas for our new bathroom that we hadn't thought of. After a guided tour of the displays we sat down to talk through our plans and all the answers fell into place. So we completed the order, agreed a delivery date and the job was done. How could it be better than that?… Read Full Review

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“Very helpful staff”

Written on: 11/12/2014

Purchased loo and basin for our cloakroom after consulting with most helpful member of staff as to the appropriate items that would fit. Items delivered as agreed and are just perfect. Very happy to have made our purchases through Bathstore… Read Full Review

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