Bathstore Reviews - www.bathstore.com

Bathstore, Second Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS
08000 232323
★★★★☆
3.6 / 5
69.6% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“Very Poor Service”

Written on: 02/04/2015 by Sydney292 (1 review written)

Purchased on a Friday told would be in on Tuesday and they would phone me when in they didn`t call me. I phoned them on Wednesday to be told the pan was smashed and they couldn`t phone me as can`t make outgoing calls ? Another week waiting told it would be in Tuesday ( today ) Went to pick it up still not in said would call me when in ? still no call will be asking for a refund tomorrow. do you only deliver to your stores on Tuesdays ? very strange… Read Full Review

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“Very stylish”

Written on: 01/04/2015 by 349McNeil (1 review written)

Bought to go with the refurbishment of our en suite and it is a real addition. The morrow looks smart and works really well. Certainly worth the expenditure… Read Full Review

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“Delivery terms are not acceptable”

Written on: 01/04/2015

Although the courier service provides a one-hour delivery window, I was not happy being asked to confirm acceptance of delivery terms, which state that in the event that no one's in to take delivery, I would be charged a £60 re-delivery and admin fee. Given that the delivery charge was £15, this seems like a very steep and unreasonable penalty… Read Full Review

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“Dream bathroom has turned into a nightmare ”

Written on: 31/03/2015 by Jamesflude (1 review written)

When my wife and I got married the year before last we asked for for our guests to help towards plans to renovate our tired bathroom. When searching we liked bath stores friendly staff and their seemly good guarantees on their product and work. Unfortunately in practice it has been the most expensive mistake I have made in my life! We were mis informed about what was required and although when problems started mid installation we were promised and problems resulting from their miss selling and… Read Full Review

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“quick delivery, happy”

Written on: 31/03/2015 by LayneWood88 (1 review written)

Got the item I ordered, double quick time, recommend bathstore, happy… Read Full Review

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“worst experiance of my life ”

Written on: 30/03/2015 by discruntledcustomer (1 review written)

Woodley branch too busy to see me on a week day and asked me to return. On return they were not busy but stated they could not help and were not bothered that I had returned as requested. Phoned head office and asked for a home visit as have 3 bathrooms that require overhaul. Told I would get call back but did not. By chance I went into Reading branch. Staff were great but call to arrange home visit did not occur as arranged and still waiting. Product looks good but obviously do not want… Read Full Review

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By Bathstorecustomerservices

Written on: 31/03/2015

Good morning,

I am looking into your review internally, please could you send your details to the above email address so we can chase this up for you? I'm sorry for the service you have experienced, please be assured this is not our usual service.

Kind regards,

Katherine
Customer Service

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“Bathstore aftersales service”

Written on: 30/03/2015 by feTrujillo166 (1 review written)

Very good service at time of purchase from the Sutton store 2 years ago. Not happy with original fitter. Replacement fitters were brilliant. Outstanding work. Despite daily cleaning, there is substantial rust on the shower door and frame. Emailed the contact details provided during purchase and installation. Multiple chasers and no response. Very poor considering that I several weeks before I was available for the replacement and still no-one has arranged a visit. Obviously, my time is not… Read Full Review

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By Bathstorecustomerservices

Written on: 31/03/2015

Good morning,
I'm sorry for the delay in responding to you, this is not our usual service. Please could you send your details to the above email address and we can chase this up for you?

Kind regards,

Katherine
Customer Service

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“Web Order of basin tap and basin.”

Written on: 29/03/2015

No problems, very happy to recommend. The basin and tap arrived on the preferred day, which on the second day after the order was placed. They were well packed and arrived undamaged. The delivery company were extremely efficient and the facility to be able to track the delivery van was extremely useful. The messages confirming delivery and likely delivery window were also very useful. The basin and tap are of very good quality and our plumber found them easy to fit. The tap came with… Read Full Review

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“Discount code didn't work ”

Written on: 28/03/2015 by StephanyMoser498 (1 review written)

Put a online order on with a discount code it didn't take the discount off we contacted bathstre and haven't heard Anythin… Read Full Review

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By Bathstorecustomerservices

Written on: 31/03/2015

Good morning,

Please could you send your details including Invoice reference number to the above email address and we can investigate this further for you?

Kind regards,

Katherine
Customer Service

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“Shocking will never use again”

Written on: 28/03/2015 by Nashgz445 (1 review written)

Ordered a vanity unit with a wash hand basin and taps payed for next day delivery only for part of the order to be delivered. It took 4 days for me to receive the wash hand basin with the promise of a refund on the next day delivery which was £15. Still waiting!!!… Read Full Review

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By Bathstorecustomerservices

Written on: 31/03/2015

Good morning,

I apologise for the delays with this delivery and for the inconvenience caused; please could you send in your order number to the above email address so that we can check the progress of your refund for you?

Kind regards,

Katherine
Customer Service

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“Brilliant efficient and helpful”

Written on: 28/03/2015 by AddisonRay (1 review written)

Really happy with all elements from the local store very helpful and efficient… Read Full Review

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“disaster disaster disaster ”

Written on: 27/03/2015 by KhalilMunn (1 review written)

How many mistakes can one company make? of 49 products ordered more than 70% were either cracked,broken or incorrect. We were then blamed for breakages - despite the imperfections being covered up by chalk, ink and various other products to try and disguise the damage -we can only assume that this was done in the warehouse. For 3 barhrooms we have had 3 replacement toilets, a replacement granite sink unit and a missing tap and radiator.. The bath, when fitted revealed a hairline crack. most… Read Full Review

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By Bathstorecustomerservices

Written on: 31/03/2015

Good morning,

I'm extremely disappointed to hear how much trouble you have had with your order. Please could you send your order number and copy and paste your review to the above email address so that we may investigate this further for you? Thank you for your time.

Kind regards,

Katherine
Customer Service

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“problems resolved by customer services”

Written on: 27/03/2015 by Pusskins (1 review written)

Bathstore goods are of excellent quality. The couple of problems that I had were quickly and satisfactorily resolved by their customer service… Read Full Review

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“Great service and product!”

Written on: 27/03/2015 by Hardinggp430 (1 review written)

Great service and product!… Read Full Review

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“Good service predictibility of delivery time”

Written on: 26/03/2015 by McKenzie177 (1 review written)

The product I order was in stock and I was given a 1 hour window when it would be delivered and it was, can't say better than that… Read Full Review

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“demi wc and cistern express basin and pedestal”

Written on: 25/03/2015 by Beckwd78 (1 review written)

nice products slight problem with cistern parts quickly replaced by bathstore so no real issue overall very satisfied with products purchased for the price paid… Read Full Review

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“First Class Service”

Written on: 24/03/2015 by Peacock129 (1 review written)

Easy to order on line with delivery on time and when they said. Communication with the delivery was excellent. Prices are good and the quality of the product very good… Read Full Review

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“Try elsewhere!”

Written on: 22/03/2015 by doRichardson449 (1 review written)

Nothing but hassle from bathstore. A simple delivery resulted in 3 calls to my mobile phone. Think again before ordering online… Read Full Review

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By Bathstorecustomerservices

Written on: 26/03/2015

Good morning,
I'm sorry for the number of calls you had from us, please could you send us further details to the above email address and we can look into this further for you?

Kind regards,
Katherine
Customer Service

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“Goods of a satisfactory quality - poor after sales /...”

Written on: 21/03/2015 by TristinKenney (1 review written)

Delivery was left on roadside by delivery drivers. Returns dealt with very unsatisfactorily by Cheltenham shop. … Read Full Review

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By Bathstorecustomerservices

Written on: 26/03/2015

Good morning,

I am very sorry about the serivce you have received on this occasion, this is not our usual service and please be assured that the appropriate person will see your feedback for internal investigation.

Regards,
Katherine
Customer Service

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“New basin tap”

Written on: 21/03/2015 by Englandst347 (1 review written)

I ordered the tap on line and was surprised to see it could be delivered the next day. It duly arrived as stated. Very impressed!!!… Read Full Review

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