Bathstore Reviews - www.bathstore.com

Bathstore, Second Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS
08000 232323
★★★★☆
3.6 / 5
2225
70.4% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“Good seat but not very durable”

Written on: 04/09/2015 by CamrenSchmitt245 (1 review written)

3rd of these seats I've bought due to fixings wearing out or breaking… Read Full Review

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“Products were great but let down by delivery.”

Written on: 04/09/2015 by aimee33 (1 review written)

Having two bathrooms to refit was a bit of a challenge, found great ideas at the displays within stores and implemented them at home. Toilet roll holders were amazing, shower storage superb and cabinets great - although I would recommend checking that gloss white is as white as you may want. The cabinets took a bit of building but once one was done the other was pretty simplistic after the first trial. The only let down was the delivery and having ordered another item that failed to turn up I… Read Full Review

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“Replacement Toilet seat.”

Written on: 04/09/2015 by qhChristie104 (1 review written)

A first class item, speedy delivery, well packed and value for money… Read Full Review

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“it seems to be impossible to contact the technical...”

Written on: 03/09/2015 by Mariah80 (1 review written)

it seems to be impossible to contact the technical team to ask help on my faulty cistern. am going round in ever decreasing circles so will stop now no after service… Read Full Review

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“Very happy with my bath and sink, service was great...”

Written on: 03/09/2015 by SageWillis33 (1 review written)

Very happy with my bath and sink, service was great and delivery was quick. Would definitely recommend to anyone looking for a new bathroom… Read Full Review

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“Pool Bath”

Written on: 29/08/2015 by BethanyRoach (1 review written)

Ordered on the internet and the whole process of ordering was very straightforward. I was able to choose the day of delivery and on that morning I received an SMS and an email with delivery slot and tracking data which enabled me to actually see the delivery vans progress, the driver phoned me to advise me one hour before he arrived, on arrival they carried the bath to my designated location and waited while I checked all was ok, very impressed and I am very pleased with the quality of the… Read Full Review

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“Efficient”

Written on: 29/08/2015 by zcMattingly358 (1 review written)

At first I was disappointed to have to pay for delivery, however the service was so user friendly and efficient it made the delivery charge worth it!… Read Full Review

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“Products & prices are good but...”

Written on: 27/08/2015

Firstly, the delivery was quick and all went well, however, more notice is needed. I got an email at 8.40 pm that the delivery will be starting from 7.30am the next morning! How is a person supposed to plan with that notice (I don't live at the flat that was being renovated)? In the morning the delivery drivers (two) phoned me (which was good), they couldn't find the place, but they couldn't follow the simple instructions I gave either but implied it was my fault. Not really Bathstore's fault… Read Full Review

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“Missing items & very poor customer service”

Written on: 27/08/2015 by AldoConnolly139 (1 review written)

I ordered a WC during the utter chaos of having my kitchen, cloakroom and utility room remodelled. I found the WC I wanted on line, ordered and was quite impressed with the speedy delivery. The delivery day came and again, within the delivery times given and contact was good, albeit a call at 6.50am could be a little early for some. When the item came, the delivery chaps brought a box and the mechanisms of the cistern. I asked the delivery men if that was everything as it seemed rather small… Read Full Review

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By Bathstorecustomerservices

Written on: 02/09/2015

Good afternoon

I am very sorry to hear that this item was missing from your delivery, I understand your comments regarding this and will make sure that this is addressed with the relevant department. I understand that customer services have been in contact and have resolved the issue reported. Please accept my apologies for this.

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“best service”

Written on: 26/08/2015 by harinder (1 review written)

Very friendly service . thanks to the person I dealt with for good service and prompt delivery… Read Full Review

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“Shopping at Bathstore”

Written on: 26/08/2015

Good service, very helpful staff. Products excellent. Will recommend to friends… Read Full Review

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“Bath screen fpurchase”

Written on: 25/08/2015 by Robbyburn (1 review written)

From start to finish I was most satisfied by the service, in the store, the online ordering and especially the delivery were all carried out with no problems… Read Full Review

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“Poor delivery no contact”

Written on: 24/08/2015 by Vcdove (1 review written)

I was advised my delivery would be made between 16.00 and 20.00 on 14/8/15, no further contact was made. At 20.30 I phoned Panther as it hadn't arrived, I was then told it didn't get put on the delivery vehicle and would not be delivered. I then had to cancel the plumber. I was advised somebody would ring the following day,Saturday, to explain what had gone wrong, needless to say nobody called and I was left to then chase it again on Monday. I ended up having to use another half day holiday… Read Full Review

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By Bathstorecustomerservices

Written on: 26/08/2015

Good afternoon
I am sorry to hear that you have had this issue and that contact was not made regarding the time frame of the delivery. This is by no means the service that we would like to provide to our customers so please accept my apologies for this. I am however, glad to hear that you are happy with the products that you received from us.

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“Smashed to smithereens ”

Written on: 24/08/2015 by BrookeFlanagan19 (1 review written)

I ordered the very nice looking high level toilet and cistern. Good delivery in date requested but on opening both the cistern and toilet pan were in a 100 pieces. They had obviously been dropped from a great height to cause this damage. I contacted the local branch who told me to ring customer services. They did arrange collection of my order but unfortunately I was taking this particular toil out to use in my house in France. We couldn't wait for another delivery so had to ask for a… Read Full Review

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By Bathstorecustomerservices

Written on: 26/08/2015

Good afternoon
I am sorry to hear that you have had this issue with an item being delivered damaged. We do strive to have everything delivered to our customers in perfect condition however, on occasion things can get knocked in transit. Please accept my apologies for this.

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“Fast delivery”

Written on: 23/08/2015 by Cristofer240 (1 review written)

Reasonably good value and high quality products. May be able to get slightly better value elsewhere but bathstore are certainly not expensive. No problems with timed delivery. Basin and toilet all arrived in one piece and no damage but still waiting for it to be fitted by my own fitters… Read Full Review

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“Quality product”

Written on: 22/08/2015 by Uriele336 (1 review written)

Our toothbrush holders were delivered very promptly and we were very pleased with the quality. They were easy to fix to the wall. Would recommend this purchase… Read Full Review

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“love it when a pan comes together”

Written on: 21/08/2015 by ter123 (1 review written)

over all a first class product with service and delivery included many thanks will be visiting you again very soon… Read Full Review

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“Excellent service received”

Written on: 20/08/2015 by JD965 (1 review written)

Item really nice- as advertised. Delivery info was very good. Kept up to date re time of delivery which was really useful and avoided the dreaded "stay in all day" wait!… Read Full Review

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“Very efficient.”

Written on: 20/08/2015 by IslaNoonan11 (1 review written)

They did exactly what we wanted… Read Full Review

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“Brilliant Service”

Written on: 19/08/2015 by NicoAbbott (1 review written)

We ordered a new w.c. on the Sunday and it was delivered on the Wednesday. Unfortunately, due to a mistake on our part, the pan was too large for the intended location. I phoned Bathstore Bolton on Saturday morning and was told we could bring the items into store and we would be refunded, and could swap for a more suitable item. The staff were extremely professional and not at all pushy. Excellent experience… Read Full Review

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