Bathstore www.bathstore.com Reviews

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 5 ratings and 105 reviews

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Average Ratings for Bathstore www.bathstore.com

  • Quality of service1.4 stars
  • Layout of shop3 stars
  • Value for Money1.9 stars
  • Reviewer Ratings1.4 stars
  • Overall Rating1.4 stars

105 Reviews For Bathstore www.bathstore.com

  • horsham bathstore 1st Dec 2009

    Reviewer rating: 1 stars


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    I WAS a bathstore francisee and had to live life as ONE BIG LIE. everyday of my life was having to tell customers "sale ends today NOT" "great products NOT" "no quibble guarantee NOT" "made to a high quality NOT" "good refunds policy NOT" "great aftersales service NOT" "good delivery service NOT" "great value for money NOT" and so it went on!!!! I am now a very happy independant bathroom retailer that can happily go to work and safely sleep at night. DO NOT TOUCH BATHSTORE WITH A VERY VERY LONG BARGE POLE. Take it from me YOU WILL LIVE TO REGRET IT ONE WAY AND THE OTHERS!!

  • Guest 29th Nov 2009

    Reviewer rating: 3 stars


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    Showroom was a very positive and helpful experience. I was left to browse without being harrassed. When I expressed an interest but was unsure about where to begin, the salesman was very helpful and not at all pushy. I picked out some of the items I liked and he did a couple of designs on the the computer and printed them off for me to take away and think about. He gave advise when asked and didnt try to sell the most expensive products. The main reason I didnt place an order was because of the ...

  • Guest 24th Nov 2009

    Reviewer rating: 1 stars


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    We purchased a shower cubicle and bathroom accessories from Bathstore Eastham, to freshen up our existing bathroom suite. The staff in the shop weren't very helpful, friendly or knowledgable about their products. And they did not approach us in the shop to ask if we wanted help. We had to ask them after 20 minutes of looking around. But nonetheless, we made an order with them. We agreed a delivery date, for which I took a full day off work. When the cowboy delivery drivers unloaded our delivery ...

  • micky1107 23rd Nov 2009

    Reviewer rating: 1 stars


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    Where to begin!!! We had problems with this from the day of the order. Firstly, the bath and toilet turned up 3 days early and as the room wasn't ready I turned the delivery away and the driver confirmed they would be back on Monday. Monday came & went with no delivery. Called the shop - as my original order person was off, they could not help me. Turned out that the bits were taken back to the warehouse and given to someone else, so items had to be re-ordered (another 2 week delay!). Then the f ...

  • NEONf1 Rank: Lance Corporal 17th Nov 2009

    Reviewer rating: 1 stars


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    I found this review very helpful because...
    After reading this and many others, I had already had a bad feeling about the order that we made with the bath store.
    I went back to the store to confirm some things about my order ..
    Am I glad I did that? They had moved my delivery date by two weeks and said that someone from their Warehouse had already advised me of this (BULLSH$%).... I told them no one had called me, I tried to arrange the date that my builder could come to do the work but unfor ...

  • Guest 9th Nov 2009

    Reviewer rating: 1 stars


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    Absolutely bloody useless. The right hand doesn't know what the left hand is doing. Ordered a sink and agreed their delivey suggestion. Took time off work only to get a message with an hour left spare to say they'd run out of delivery time. Called delivery men and this was apparently due to the Bridgewater carnival!!!! Called the store today who had no clue what was going on. Today is the second day I've wasted off wotk with no sink. This is all the more galling as we tried to pick up stock from ...

  • Guest 29th Oct 2009

    Reviewer rating: 5 stars


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    We were building a new ensuite and had never ventured into Bathstore as it just looked expensive. We ordered a basin stand, basin and tap from an internet site (now gone bust) and a shower cubicle with built in shower (Zone) from B&Q. Luckily the basin and stand were great and cheap at the price, but we had a complete nightmare with the shower from B&Q which flooded our house and had major defects in the design. B&Q washed their hands of it - no pun intended - and we had to remove from our ho ...

  • Guest 29th Oct 2009

    Reviewer rating: 5 stars


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    purchased a maxi bathroom cabinet from bath store sheffield in approx jan 2008 1/2 price at £100 lovely cabinet but the mirror began to deteriorate after some months at the bottom, can't remember when it started but very disappointed. However at the end of october 2009 some 21 months after purchase i popped in to the sheffield branch and metioned the problem. the lady in there was fantastic saying that shouldn't happen and to just bring it in and they would just swap it i couldn't believe ...

  • Guest 25th Oct 2009

    Reviewer rating: 1 stars


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    Do not touch with a barge pole they only seem interested in your money. Expensive prices cheap quality. Useless delivery servic. Bad communication, people on the phone number are rude and dismissive. I was told to shut up by someone. Never again, Avoid these like the plague you have been warned

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


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    Bathstore promised delivery of goods within 10 days. Some month later when WE queried where goods were (they hadn't bothered to write/call), it appears that they weren't in stock after all and suddenly all very vague about delivery dates - far from ideal with the installation dates already booked. Hellish job getting them to even understand that this poses a problem and refund.

    Shall neither do business with this company nor recommend to anyone in future.

  • Guest 13th Oct 2009

    Reviewer rating: 1 stars


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    placed order august 2009 still waiting for vital parts which were cancelled from the original order then reordred incorrectly without my knowledge, then the items were out of stock so come mid october i am still unable to use my shower was offered complimentary items as an apology waited in all day for these to arrive in vain . thoroughly disillusiond and would not recomend using them.
    if items are out of stock on ordering customer should be told and given the the option of getting the delivery ...

  • Guest 12th Oct 2009

    Reviewer rating: 2 stars


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    Bathstore was appealing for a mid-market bathroom, as in the sale it was slightly cheaper than competitors such as Homebase or B&Q, and its range was wider. I bought the big sanitary items (sink, loo, bath…) as it is expensive for accessories (taps, shower screens etc.) compared to internet retailers. Sales and marketing are good - very clear website and catalogue, glossy shop and helpful staff made ordering easy. Delivery was on time, but be careful as Bathstore use single-driver lorri ...

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    Initially, I thought Bathstore was the best thing ever - looks expensive but cheap prices. Recommended to all my friends. Kitted out one shower room and one bathroom. First problem came when the alusatin feet for the bath didn't turn up. Was told they were discontinued and I would have to have some off the display bath. Several months later and they are still advertised on the website! Next, when I came to fit the bath, realised I didn't have a bath trap (hadn't actually ordered one so not thei ...

  • slinkyringtail 25th Sep 2009

    Reviewer rating: 1 stars


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    Bathstore are to be avoided at all costs, unless you are the kind of person who enjoys replacing their Bathroom every 18 months.

    If you have a refund outstanding from this store then waste no time and issue County Court Claim against them. This can be done online for £35. This is the only thing that motivates them. It seesm to be working for me. The Sale of Goods Act governs items sold to consumers tat are not fit for purpose....use it! we pay taxes for legislation such as this.

    BATHSTOR ...

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    Ordered a Shower head from Bathstore as the one I had bought from B&Q did not fit properly, needed it urgently as we only had the builders into fit for one more day. The delivery turned up on time but they had sent completely the wrong item. After much phoning the store I was promised that I would have the correct one delivered within the next two days. As they would not give me a time that it would come I had to wait in ALL day at a loss of income for something that of course never came. As I w ...

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    My Bathstore delivery came in three different loads 2 of them at different times/ days to that promised. Goods were missing, goods were broken and the staff did not give a damn. The sink and support frame the Camberley Branch sold me as fitting together did not. It was only after speaking to the technical helpline I was told they were not compatable. Finally after all the delays I wanted to exchange a bath screen for a sink that fitted and I was told I had had it over 28 days and it could not be ...

  • Guest 17th Sep 2009

    Reviewer rating: 1 stars


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    Had a problem with a radiator purchaed from the Bathstore. When I rang up to compain they were having nothing to do with it and told me to get my central heating system checked over. (I only have the new system installed 6 months ago!!!!!). Totally washed their hands of me. Said I was very disappointed with the service I had received and that I would not be recommending them at all.
    I suggest people steer clear, nice looking items, of the lowest quality.

  • Guest 17th Sep 2009

    Reviewer rating: 1 stars


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    Purchased items from Bathstore for a complete bathroom and cloakroom. Returned two items separately under the Bathstore 28 days returns policy; bath panels - took four weeks and plenty of hard chasing before receiving a cheque refund, and, a shower basket - returned on 24th July. To date (16/9/09) after numerous phone calls and visit to the local store I have still not received a refund. If I had known before making my purchase that Bathstore's 28 days returns policy would mean I would have to ...

  • Guest 10th Sep 2009

    Reviewer rating: 1 stars


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    After 2 failed deliveries and a month of waiting for a standard steel bath I had to cancel my order with Bathstore and get a refund. Was informed that they had issues with their warehouse and delivery systems preventing them from fulfilling their advertised Delivery Promise. No centralised customer services and no real management structure so reliant on helpless store staff resolving issues outside of their control.

  • Guest 8th Sep 2009

    Reviewer rating: 1 stars


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    Bought these didn't fit returned to Bathstore same day (July 29th) told refund would be in 2 weeks as of today 8th Sept still waiting - their pathetic excuse changed warehouses - whats that got to do with it??
    Once they get your money they are not interested - don't return phone calls (thats if you can get them to answer the phone) and try to put the blame on the customer