Bathstore Reviews - www.bathstore.com

Bathstore, Second Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS
08000 232323
★★★☆☆
3.3 / 5
60% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“Very helpful, professional”

Written on: 31/07/2014 by Kfazz (1 review written)

I was very impressed with the service received from the bathstore, the staff were very friendly and kept me up to date every step of the way, and the installation was done to a high standard, would highly recommend, bit pricey but worth it. Any problems were dealt with, without me having to do anything… Read Full Review

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“Bathroom to shower room”

Written on: 29/07/2014 by Angelabaz (1 review written)

Excellent friendly service, our order arrived on time with no missing parts. Nothing was to much trouble would definitely use bath store again. We where recommended by gas engineer/Plummer to use bath store due to the quality of your fixtures & fittings. Very pleased with service. No problems at all… Read Full Review

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“Great service, advice, items and price!”

Written on: 27/07/2014

I recently refitted by 2 x 2m bathroom. I didn't want to spend too much and knew that my options were limited due to space, door and window openings and budget. I had resigned myself to a bog standard upgrade of what I already had in place when what I really wanted was a p-shaped bath. However, when I mentioned this in store, the advisor was fantastic - looked at my plan and measurements and said he was pretty sure that if I hung my door from the other side, I would be able to fit in the p… Read Full Review

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“Complete bath/shower room fitted”

Written on: 27/07/2014 by billspatch (1 review written)

Selected to fit new shower in place of bath, reccommended a digital controled shower with extra "rain" shower head. Brilliant!!. Fanastic shower unit - very pleased. New toilet, washbasin and cabinet unit, towel rail and extractor fan, all delivered on time, and fitted. I queried one item - this was exchanged with no hassle. Staff at the store were generally polite and helpful… Read Full Review

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“Terrible installation service”

Written on: 27/07/2014 by JoAndrews199 (1 review written)

Did the installation through the fbathstore fitters. They had 10 days to do a four day job whilst we were on holiday, arrived home to a complete mess and no working tap, toilet or shower, which we weren't even informed would be the case and had to spend the next few nights on a hotel… Read Full Review

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By Bathstorecustomerservices

Written on: 29/07/2014

Hello this is Anthony,

I am terribly sorry to see that there have been complications with your project. Please send in your details so that we can investigate and assist.

Kind regards,
Anthony

(Please see all contact details at the top of the page)

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“Folding bath screen (3 folds) - DONT BUY & dont expect...”

Written on: 25/07/2014 by warben (1 review written)

I bought a concertina 3 fold, folding bath screen from bathstore.com. The product looked reasonable when out of the box. However I noticed that the vertical horizontal seal were not in the doors. The instructions with the screen were as very difficult to follow as the pictures were very unclear. There was a picture of a sealant gun that would be required and that this will be required to secure the rubber seals to the edge of the door. It was unclear if this unknown product (grab… Read Full Review

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By Bathstorecustomerservices

Written on: 29/07/2014

I am very sorry to see this. I have sent your feedback to our Quality Assurance Manager to look at and possibly review the instructions to make them clearer.

Regarding our technical team there is a facility to leave a voice message and if was done it is certainly something I will need to pick up with them.

I am sure if you are still in need of assistance we will be able to assist.

If this is the case I ask that you write in to us so that we can make the relevant arrangements.

Kind regards,

Anthony Woods
Customer Service Supervisor

(Please see all contact details at the top of the page)

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“My beautiful shower room”

Written on: 23/07/2014

From our first visit to a Bathstore near us which was closing for refurbishment my husband and I were particularly impressed by the courtesy, patience and help given when we were just browsing. Our builder did include a Bathstore item in his plan for our shower room which prompted us to visit another Bathstore showroom. Again just looking to get ideas a plan was produced after a lot of time was spent in going through the different items checking what would fit in our new layout. We were… Read Full Review

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“Excellent service and material ”

Written on: 21/07/2014 by Driscoll415 (1 review written)

Staff were very helpful we had a member of staff. He was very helpful, pleasant, and gave us real advice. Materials we got are very good quality for the price. Much recommended… Read Full Review

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“Sevice”

Written on: 21/07/2014 by Middleton70 (1 review written)

Charlote at the Bognor Regis store tops,she was just so helpfull and knowledgeable of you're products . The assistance and advice from Charlote was brilliant . Mr Mrs T. Harty … Read Full Review

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By Bathstorecustomerservices

Written on: 21/07/2014

Thank you for your review, I have fed this back to the store and their Regional Manager.

Kind regards,
Anthony

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“Bathroom suite 3 years later”

Written on: 20/07/2014 by Blossom385 (1 review written)

I bought a bathroom suite when we renovated our bathroom. The store assistants were polite and helpful throughout and delivery was on time so we had a great experience. Exactly 13 months later, our soft close toilet seat packed up but I wasn't too worried. As long as it closed! The Blade taps however are a different matter. They started dripping about 9months later which steadily got worse, to the point where they leak continuously. To stop this you have to line the taps up at a 60 degree… Read Full Review

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By Bathstorecustomerservices

Written on: 21/07/2014

Hello, I am sorry to learn of the disappointment you have had with these products. they do have guarantees and are problems that can be troubleshooted to come to a resolution.
Please call or email in to us so that the Technical team can assist.

Kind regards,
Anthony

(Please see all contact details at the top of the page)

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“Short Notice, Good End Result but not Trouble Free”

Written on: 19/07/2014 by MattNew (1 review written)

I needed a bathroom for a house we were purchasing, but wanted the work done before we moved in meaning a short lead time was required. To the credit of Bathstore they were the only company who said they could do the job when I wanted it done. I spoke to Wicks, B&Q and some independents but they were no help. I chose the products with the aid of the Bathstore staff in Tunbridge Wells. The advisor was excellent and very helpful throughout the process. A fitter was allocated to me we met at the… Read Full Review

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“The manager (i assume)”

Written on: 17/07/2014 by Lockhartil251 (1 review written)

I visited the Bathstore in Cambridge in order to purchase a new bathroom suite. It took a full 2 minutes for a rather large lady who i assumed to be the manager to acknowledge me. She was both rude and terse in her dealings with me, providing me with very little factual information, Obviously i will not be buying from this store. Mt advice, give this company a swerve at all costs !!!!… Read Full Review

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By Bathstorecustomerservices

Written on: 18/07/2014

Hi this is Anthony,

I am sorry to learn of your experience. I have passed this on to the Regional Manager so that it can be looked into and training given.

Thank you for your feedback.
Anthony Woods

(Please see all contact details at the top of the page)

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“HQ TOTALLY UNRELIABLE AND APPALLING COMMUNICATORS”

Written on: 17/07/2014 by KiannaFerguson393 (1 review written)

Bathstore trade on their slogan as sellers, deliverers and installers i.e. the complete package I wanted for a new bathroom in our recently built extension. The lads in the local branch in Hereford were excellent all through but the company's HQ is a DISASTER area. The first surveyor they sent out didn't turn up and the second one had not been supplied with the clear directions and description provided. Delivery was on the day agreed but the delivery men refused to carry the products into… Read Full Review

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By Bathstorecustomerservices

Written on: 17/07/2014

Hi,

It is regrettable that you have had this experience and I do offer my apologies for this.
I have been in contact with the store and they inform me that you are going in to discuss further today.

Please do not hesitate to contact me at customer services if there is any assistance I can provide. I will send you an email so that you have my direct contact details.

Kind regards,
Anthony Woods

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“Overall excellent installation with exception of cabinet”

Written on: 17/07/2014 by Brayann181 (1 review written)

Installation excellent. The installers arrived on time and were quick, clean and efficient. But - cabinet hums even after a replacement and fitting of pressure pad for transformer. Unless the cabinet is redesigned we just have to live with the hum. Not entirely satisfactory. All the other equipment was of a high standard and we would recommend Bathstore to friends. … Read Full Review

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“Euro Mono soft close wrapover WC seat”

Written on: 17/07/2014 by Bryleex1957 (1 review written)

I ordered two Euro Mono soft close wrapover WC seats - the on-line ordering process was easy and the delivery of the items ordered efficient and speedy. Communication was excellent throughout. As far as the product is concerned I am more than happy with both the quality and price. The only slight negative was the rather fiddly arrangement for fitting the unit onto the toilet pan otherwise I am very pleased with our purchase… Read Full Review

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“New bathroom 2014”

Written on: 17/07/2014

The bathroom will not be done until August but all items have been checked and appear to be in good order - all nuts & bolts, etc included as per lists… Read Full Review

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“Good product delivered on time and able to view in...”

Written on: 17/07/2014 by Jerimiah1979 (1 review written)

Good product delivered on time and able to view in store and purchase on line… Read Full Review

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“Dene Close”

Written on: 15/07/2014 by katoba (1 review written)

Items purchased were reasonably priced and of good quality. Delivery excellent with updates on precise timings. Fitters were very competent and did an excellent job. On the down side I thought that the cost of fitting was very high, over £3000 for the removal of a WC and hand basin, connecting to existing plumbing, fitting a hand basin, WC, shower and tiling of approximately 9 square metres, taking no more than 15 hours work for two tradesmen… Read Full Review

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“Great bath”

Written on: 14/07/2014 by RiverColeman (1 review written)

Store assistant very helpful, good quality products and bath delivered when advised just where we wanted it very pleased… Read Full Review

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“Item left out”

Written on: 14/07/2014 by Brookwood (1 review written)

Until I got a call from our plumber asking why no toilet had been delivered, we were very happy with the Bath Store. They were curteous and helpful in choosing units and designing a new family bathroom. We made several changes before making a final decision and the final options were a bit more expensive that the earler ones but that was ok. So we called Baths Store after the plumber's call to see why the new toilet was not delivered. The person who had dealt with us was on hols so the person… Read Full Review

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By Bathstorecustomerservices

Written on: 15/07/2014

Hello, I am very sorry to hear about any frustration this may have caused.
I shall report back to the store to ensure that the necessary training is provided.
If there is anything we can help with, please contact us on the details at the top of the page.
Kind Regards
Marie

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