Bathstore Reviews - www.bathstore.com

Bathstore, Second Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS
08000 232323
★★★★☆
3.6 / 5
69% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“so much better”

Written on: 23/11/2014 by 354Meier (1 review written)

downstairs facilities have now left the 1980's!!… Read Full Review

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“Expensive”

Written on: 23/11/2014 by 378Duncan (1 review written)

I found the products to be expensive relative to similar products found on-line. I chose to purchase a radiator only because of the design and convenience. However, I tried tor return the un-opened item several weeks later and I was told I could not, despite it not being opened. I was required to purchase items of similar value before I was given credit for the returned product. I find that in today's customer service culture, such out-dated return policies are not appropriate. I will not… Read Full Review

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“Love our soap dish..”

Written on: 23/11/2014 by Orrnp374 (1 review written)

Well designed sturdy soap dish fits perfectly in our shower and was easy to fit .looks really cool. Thanks guys… Read Full Review

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“Initially great, end result bad...”

Written on: 22/11/2014 by Westwm491 (1 review written)

A very long story, but here's the abridged version... Shopping for a new bathroom suite with installation, chose bathstore over competitors due to their pre Xmas completion promise. Prices for the suite were haggled over, with some success - a £40 delivery charge was added although if ordered online delivery would be free. A hefty £600+ deposit was placed on the basis that it was required to get a surveyor round to confirm the design and products before work began. Surveyor - helpful and… Read Full Review

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“A good experience”

Written on: 22/11/2014

We were a bit vague about how we wanted to modernise our en suite, other than knowing we wanted a white basin/toilet etc. We liked the layout of the Bath Store - it was easy to look round and get ideas and the sales assistant was both helpful and knowledgeable about the products. Once we made a start on the order, one thing led to another and very soon we had the whole order sorted. The products were delivered on time with nothing missing, and we are happy with the quality. Note we did NOT use… Read Full Review

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“Bathroom refurbishment”

Written on: 22/11/2014 by NancyCantuItalian29 (1 review written)

Went to Bathstore with room dimensions.Design staff came up with acceptable design and suggestions. Order placed and goods arrived before installation start date. Installation went smoothly and really pleased with finished bathroom. I would recommend Bathstore if you are looking for quality products… Read Full Review

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“Products reasonable quality for price”

Written on: 21/11/2014 by Amy20 (1 review written)

The products are as described and are of reasonable quality for the price. The most annoying factor is how you have to "haggle" for obtaining the best price only to find that a couple of days later there is a further 10% off when they push you to buy saying this is the best deal and there won't be another one for some time!… Read Full Review

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By Bathstorecustomerservices

Written on: 21/11/2014

Hello,

I am sorry for any dissatisfaction caused. There are different sales happening and may seem like it would have been relevant to you but some sales only include certain items. On top of that store staff are only made aware the evening before a sale so that they can change the displays.

Kind regards,
Anthony Woods

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“Ensuite bathroom - Plymouth store”

Written on: 21/11/2014 by SalvatoreLong (1 review written)

Good quick service, getting us just what we wanted. Flexibility to change our minds over the next couple of days over certain items (eg tiles). Suite delivered quickly & within a very tight delivery window - and the guys who delivered were helpful and efficient. Follow up item (the tiles) also came quickly & within delivery window. All excellent. Only [minor] criticism was when I called one day to check something, the lady who originally dealt with our order wasn't there. That wasn't a… Read Full Review

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“Great Service”

Written on: 20/11/2014 by Phillipt428 (1 review written)

Placed two orders recently one on line one via a phone call and both were handled very well indeed… Read Full Review

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“Bath out.Shower in.”

Written on: 20/11/2014

Fitting took 8 working days some of it in fits and starts.It took three different people to complete the floor and fill in tiling where the bath was???? Overall the job was well done and we did not have to wait a long time from our original Order date… Read Full Review

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“Service was helpful and efficient. Delivery was...”

Written on: 20/11/2014 by Hayden460 (1 review written)

Service was helpful and efficient. Delivery was advised the day before and was as detailed… Read Full Review

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“Prompt service given”

Written on: 20/11/2014 by Weberue226 (1 review written)

New bathroom flow accessories chosen from good showroom display. Staff were very helpful in all areas of selection, ordering and delivery. The delivery of the goods was tracked, we were notified of their arrival. They were good quality products, instructions and packaging were most satisfactory. Chosen for safety and ease of use by various ages within the family… Read Full Review

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“Review of Bathstore”

Written on: 20/11/2014 by KasonCraig (1 review written)

One lady, in Eastbourne store, was fantastic, very good , and helpful… Read Full Review

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“Very helpful ”

Written on: 20/11/2014 by ColemanWilliamson154 (1 review written)

Very helpful nothing was too much trouble, they gave advice when needed without being pushy, and no heavy sales pressure The products we purchased a full suite has not yet been fitted but everything seems good quality… Read Full Review

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“Best in the area”

Written on: 20/11/2014 by Albertoo496 (1 review written)

The store staff were very helpful. Plans drawn up quickly, despite us making changes as it went along. Prices for the items were good. The delivery was exactly as promised and all parts were in perfect condition. The installation is almost complete and we are very pleased with the standard of work. The fitter is multi-talented, does an excellent job and cleans up thoroughly at the end of each day. Can't ask for better. Well done bath store !!… Read Full Review

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“We had excellent service at our Hereford brand . The...”

Written on: 20/11/2014 by Grant284 (1 review written)

We had excellent service at our Hereford brand . The sales man was very helpful indeed . The store is spacious and had fantastic chose . We will defiantly be visiting the store again soon ........well done Hereford ,top makes all round… Read Full Review

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“Unhappy with returns refund ”

Written on: 20/11/2014 by SanaiRobles324 (1 review written)

Overall happy with products. Not at all happy with returns refund policy. Still awaiting refund cheque for goods returned 31 October 2014. Quick to take payment; not so quick on refunds. Also, replacement wash basin and pedestal delivered today; collection items picked up. Another long wait for refund cheque anticipated. Not good business practise. Doesn't promote loyalty… Read Full Review

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By Bathstorecustomerservices

Written on: 20/11/2014

Hello,

I am sorry to see this. Can you please email me your order details if you would like me to look into this for you.

Kind regards,
Anthony Woods

(Please see details at the top of the page)

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“Good Price, Helpful Sales Team”

Written on: 19/11/2014

Ordered a new bathroom suite in the sale. Very helpful staff member assisted and suggested options. Only quibble was wrong tiles ordered which had to be collected (at my cost) and re-ordered and still waiting for reimbursement but not Bathstore fault but tile contractor… Read Full Review

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“great service ”

Written on: 19/11/2014

Derick at the Haywards Heath and Brighton Branch couldnt have been more helpful Nothing was too much trouble and as this was a new build we had lots of questions.The items arrived on time and we have been very happy with the quality Thank You… Read Full Review

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“Nice guys but get many things wrong which end up...”

Written on: 18/11/2014 by ShaunJenkins225 (1 review written)

We went into the Newcastle under Lyme store, started with great help and with a nice manner towards us.. I was asked for a sketch of all dimensions and details on a ready made format for them to cost. Quotation was slightly higher than other quotes in the area, including a similar estimated number of tiles from them. We approached the same sales guys who said they would love the opportunity to "Price match" and then gave us a reduction, which because we believed the quality was better we agreed… Read Full Review

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By Bathstorecustomerservices

Written on: 18/11/2014

Hello,

It is regrettable that there is some dissatisfaction with your order. I have looked at your order and it is hard for me to comment as this was the amount of tiles added and at no point in the history does it show more tiles on the order.

It isn't policy for an open return policy so I can see that the store was being very reasonable there. although I cannot help with your tile situation I am available to assist with any other concerns.

Kind regards,
Anthony

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Tps50's Comment

Written on: 19/11/2014

Hi,
thanks for your response but maybe i didn't make my point clear enough?
1) The offer to return was made at the time of purchase as it was unsure whether certain items would be needed, this they did and is appreciated!
2) The original "Quote" was, as per your salesman's email stated - for everything we needed.. Obviously it wasn't as they only delivered just over 50% of tiles needed to do the job!
After paying (£150) again to get the extra/ balance of tiles required, delivered, it was the attitude to my question when i asked what was to be done with my Extra charge by your representative.
I would have expected & did expect Better from a company of your reputation, but was wrong!

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