Bathstore Reviews - www.bathstore.com

bathstore, Home House, 3 Albany Place, Hyde Way, Welwyn Garden City, Hertfordshire, AL7 3UQ
08000 232323
★★★★☆
3.6 / 5
2493
69% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst customer service ever experienced”

Written on: 18/09/2017 by SDavy (1 review written)

I purchased a product from the Bathstore Bury Lancs. Since the store is a showroom, the only way to receive the product is via their delivery service.I was quoted a price for the product instore. I received the product only to find out it was not suitable, so I returned the product to the store in Bury. They refused to give me the full price and wanted to deduct the £5 delivery price. This was unacceptable to me as I was not told that the price I paid for the product had a separate delivery… Read Full Review

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★★★★★

“Wow Customer Service ”

Written on: 05/09/2017 by Lynniemarsh (1 review written)

We brought our bathroom from the Solihull branch of Bathstore, from beginning to end the service we received from the two people I dealt with was second to none, the quality of the products we purchase was really well made you would think we had paid a lot more money then we had. Right at the end of putting our bath room together the cabinet we purchase was found to be damaged we will over the two weeks period for sending damaged items back but upon calling them she sorted it all out and… Read Full Review

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★★☆☆☆

“bad fitting panels brackets”

Written on: 27/08/2017 by Kirbyzw120 (1 review written)

PANELS NICE FINISH, DO NOT FIT SIDE TO END VERY WELL, HAD TO CUT. BRACKETS FLIMSY DONT HOLD PANELS STRAIGHT . NO ADJUSTMENT TO PANEL TO FLOOR, YOU HAVE TO FIT BATH TO PANELS WILL NEVER USE AGAIN … Read Full Review

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★★☆☆☆

“Poor after sales service”

Written on: 05/08/2017 by Thomas44 (1 review written)

This company needs to improve its after sales service considerably. Tried to avoid their legal responsibilities… Read Full Review

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★★★★☆

“Lovely new bathroom”

Written on: 19/07/2017 by Mercedes40 (1 review written)

Bathstore were extremely helpful throughout the process of ordering to delivery and when we realised we had some damage on the shower tray they went out of their way to make sure we had a replacement within 2 days. Even when i thought I made the wrong choice it was no problem to take it back to the store and reorder. It didn't actually come to that and now it's installed I realised I did make the right decision. I would recommend them. The maccclesfield store was the one I ordered from… Read Full Review

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★★★☆☆

“Read the smallprint....”

Written on: 17/07/2017 by Dickinsondg206 (1 review written)

The staff were helpful & polite when ordering. Prompt delivery which I was charged $40 for as unfortunately no option to collect from the large store! I discussed the quantity of tiles required but was not made aware any full packs could not be returned. I wrongly presumed this would be like any other retailer and refund unused, resaleable items. Happy to take your order and money, be careful and read the 'small print' re returns and after service… Read Full Review

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★☆☆☆☆

“Bathstore fleece their clients”

Written on: 12/07/2017 by jjMeier419 (1 review written)

PLEASE PLEASE think twice before using Bathstore's installation service. Bathstore charge around 200 % the price for installing your bathroom compared with independent bathroom fitters. They also pay their installers a fraction of what they charge you. If you do consider using Bathstore's installation service, you will also have to pay the complete amount up front before leaving the store. I made the mistake of becoming one of their installers but soon realised that Bathstore's components are… Read Full Review

Dagnabit1956's Comment

Written on: 13/07/2017

This man is right I once worked there for 5 years and the complaints were constant , go and buy well known brand named goods and get many quotes for the installation , caveat emptor

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★☆☆☆☆

“Installers from hell.”

Written on: 26/06/2017 by unsatisfiedbathstore (1 review written)

Instore experience We met with the person I dealt with of the docklands store, and he was very helpful and informative and showed us around the store room. This gave us confidence that they knew what they were talking about etc. We subsequently chose all the products we needed for our bathroom and a fitter was sent very promptly to measure up our bathroom. We were reassured that there would be a toilet in the bathroom at all times. No guarantees for showers/sinks until later in the project -… Read Full Review

Dagnabit1956's Response to unsatisfiedbathstore's Review

Written on: 17/07/2017

Would you be nice and helpful if you were on commission ? I was I had to, no sales meant no JOB or low basic pay , look if you are about to consider making a big purchase then assume the very nice and helpful sales person is on commission and has to say nice things that you want to hear, if the salesperson was miserable and unhelpful the chemistry wouldn't work would it ? My commission paid for my many overseas hols and other little luxuries .

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Unsatisfiedbathstore's reply to Dagnabit1956's Comment

Written on: 17/07/2017

And your point being? I'd recommend you also go for some grammar and spelling lessons - may help you with your commission.

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Unsatisfiedbathstore's reply to Dagnabit1956's Comment

Written on: 17/07/2017

I'd also like to point out that non-overseas holidays are not holidays in my book. so why don't you take your attempt to show off about your commission somewhere else. Your comment has no relevance to my review whatsoever.

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Dagnabit1956's reply to Unsatisfiedbathstore's Comment

Written on: 19/07/2017

Who was it that was daft enough to buy from B/S ? oh it was you! hey Einstein , hope the salesperson got a good hol out of you , MUG

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Unsatisfiedbathstore's reply to Dagnabit1956's Comment

Written on: 19/07/2017

Again, what is your point? Your punctuation is really annoying.

Are you one of these losers who troll review websites just for the fun of it? £8.5k for central London is not an unreasonable sum, so why don't you go and do your market research before trolling review boards?

Even if the sales person had £850 that won't be enough for a holiday. It would be a really shoddy holiday and it won't even cover my hotel costs. I am happy for the sales person to take a cut. He deserved it.

If I had you as a sales person, I'm sure your smarmy attitude would've shone through and I wouldn't have bought from you. How's your commission going? Hit the higher tax band yet?

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Dagnabit1956's reply to Unsatisfiedbathstore's Comment

Written on: 20/07/2017

Touched a raw nerve haven't I ? Gosh they really saw you coming didn't they ? You're a salesmans dream ! Hey ? How do you " Hoover up with a Dyson" ? Aren't they both brand names hey Einstein ? Suppose you meant vacuumed with my Dyson ,your choice of words is also annoying , how's the bathroom from hell ?

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Dagnabit1956's reply to Unsatisfiedbathstore's Comment

Written on: 20/07/2017

Touched a raw nerve haven't I ? Gosh they really saw you coming didn't they ? You're a salesmans dream ! Hey ? How do you " Hoover up with a Dyson" ? Aren't they both brand names hey Einstein ? Suppose you meant vacuumed with my Dyson ,your choice of words is also annoying , how's the bathroom from hell ?

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Unsatisfiedbathstore's reply to Dagnabit1956's Comment

Written on: 20/07/2017

Wow such an uneducated commoner. Hey? Hey? Hey? Sorry, you don't put a space after an inverted comma before a question mark. Have you been to school? Einstein? Is that the best you can come up with?

You clearly haven't read the review properly because your attention span is so low and you cannot understand the point. I guess you do work in sales.

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Unsatisfiedbathstore's reply to Dagnabit1956's Comment

Written on: 20/07/2017

And if you read properly, which you clearly haven't, it says INSTALLERS from hell, not bathroom from hell.

You are exasperating. This is why I am so glad I generally don't mix with stupid people like you.

I am done with trying to educate you.

Hope you enjoy your cheap budget overseas holidays.

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Dagnabit1956's reply to Unsatisfiedbathstore's Comment

Written on: 20/07/2017

Thanks for the fun , you should try lying down in a darkened room or you can rock to and fro and suck your thumb with a padded hat on so you don't hurt yourself lol xx

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★☆☆☆☆

“Service is a joke. ”

Written on: 17/06/2017 by 270Shields (1 review written)

They make all the promises and take your money then it's the worst. Customer care I have ever come across. Avoid this company as they let you down time after time and never call you back when they say they will and continue to put back installation date. Now on fourth date and had products in storage for 5 weeks. Ordered and paid for new bathroom in march and we are now in June and still no install. And not even an apology. Rotten company. Go elsewhere… Read Full Review

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★☆☆☆☆

“Service is a joke. ”

Written on: 12/06/2017 by Stevecannon (1 review written)

They make all the promises and take your money then it's the worst. Customer care I have ever come across. Avoid this company as they let you down time after time and never call you back when they say they will and continue to put back installation date. Now on fourth date and had products in storage for 5 weeks. Ordered and paid for new bathroom in march and we are now in June and still no install. And not even an apology. Rotten company. Go elsewhere… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 17/05/2017 by edhobbs (1 review written)

We write to compliment you on one of your team members working in your Bath outlet. He helped us design and purchase our bathroom a couple of months ago spending a great deal of time going through the options and tweaking where necessary, nothing was too much trouble and his helpful, light hearted manner made the whole experience pleasurable. We had an issue with the shower we had chosen and returned yesterday to rectify. Once again he was on duty and once again he excelled with his… Read Full Review

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★★★★★

“Fantastic Bathroom Design and Service”

Written on: 11/05/2017 by JoMarson (0 reviews written)

The bathroom is very small and we wanted it updating,the bath taking out and a corner shower cubicle put in. The salesman from the Bathstore came out and came up with really good ideas,he listened to what we wanted and improved on it. The quality of everything we ordered was excellent as was the delivery and after sales service. We had a problem with the lights which was no ones fault but this was resolved very quickly. Perhaps my only criticism would be the delivery charge of £40 but I would… Read Full Review

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★☆☆☆☆

“Shocking after sales service”

Written on: 09/05/2017 by 123angela (1 review written)

We spent £2500 with them. The store service was fine with lovely diagrams and sketches. Them it ALL WENT WRONG. The items arrived but we opened them AFTER SOME SCURRILOUS 7 DAY RULE THAT THEY HAVE ONLY TO FIND THAT SOME ITEMS WERE DAMAGED AND THE 2 BATH PANELS DIDN'T FIT. WE RANG THEM UP TO COMPLAIN ONLY TO BE TOLD THAT AS WE OPENED THEM UP AFTER 7 DAYS FROM DELIVERY DATE IT WAS TOO LATE TO DO ANYTHING ABOUT IT. I'M SO SHOCKED AND UPSET.....WE JUST CAN'T BELIEVE THAT THIS IS HOW YOU TREAT… Read Full Review

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★★☆☆☆

“After a great start, what a shambles”

Written on: 30/04/2017 by Moserhj304 (1 review written)

Since writing my original 5 star review, I found that the rest of my order was a shambles. Wrong items had been ordered/sent (product info was incorrect), the design advice and subsequent order of items was wrong and so some items would not fit and the store seemed unable and/or unwilling to rectify the problems. I was forced to contact the Chief Executive, who with the help of a member of staff in Customer Services, put things right avoiding even more inconvenience and expense. Whilst it is… Read Full Review

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★★★★★

“Couldn't be more Pleased!! Supply and Fitting was the...”

Written on: 03/04/2017 by Wallsy12 (1 review written)

When I went to my local Bathstore Commercial Road I was slightly hesitant having read some of the reviews; whilst I was happy to purchase the products my own builder/fitter had pulled out due to time constraints and I so I decided to ask for supplying and fitting. I was expecting to pay more than I had initially budgeted as my own builder usually offered a good price. I met with a salesman and we talked about my requirements and budget, he was really very helpful and informative and between us… Read Full Review

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★★★★★

“Harlow Bathstore service is 5 Star”

Written on: 20/03/2017 by PeterStanley (1 review written)

We only went into the Bathstore shop for some ideas, but having browsed we asked the assistant for some help. We discovered she was the showroom manager and she was really helpful, knowledgeable, patient and professional. However, in my mind she went further, she found solutions, offered us coffees, sent quick email responses and updates and was also friendly and genuinely interested in getting the best deal and bathroom for us. Great service. So far (installation half completed) great… Read Full Review

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★☆☆☆☆

“Poor installation, poor product, 4 months and still...”

Written on: 17/03/2017 by HawthornGeorge (1 review written)

We placed our order for a bathroom refit and the builders arrived on 28 November 2016 to fit it in time for Christmas. Nearly four months later we are still waiting for the job to be finished. And compensation. So what went wrong? It was a combination of incompetent fitters, no supervision, poor quality product and little urgency. A few low-lights: • The builders arrived without any drawings or information and were ready to rip out the wrong door before we stopped them • They removed the… Read Full Review

Richie70's Response to HawthornGeorge's Review

Written on: 23/05/2017

This is my thoughts exactly, there is no communication within the different parts of the company and installation team in the office is a massive joke, they lack the knowledge and professionalism . They don't seem to understand that their company politics are not our problem. I am surprise they are still surviving despite al these horror stories about them.

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Hawthorngeorge's reply to Richie70's Comment

Written on: 23/05/2017

Bathstore survive by TV advertising and finding fresh customers who have not read reviews - like me. Eventually they will run out and wonder why sales are becoming so difficult to achieve.
What worked in our dispute with them was creating a website, bathstory, where I put photos and descriptions of what had gone wrong, all of it factual. We also put in the work emails and phone numbers of the directors. They quickly went beyond the £500 and after a bit of haggling we got half our money back on condition that we close down the website. It was well worth doing and web addresses and hosting is cheap.
Good luck with yours.

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★★☆☆☆

“Guarantee for poor quality products is useless”

Written on: 26/02/2017 by JamesAnders (1 review written)

I had purchased and had a bathroom installed over a year ago, and so will review the whole aspect of the Bathstore product / service, rather than just the products. Bathstore offer three services, firstly the sale or products through their retail and online outlets, secondly an installation management team, who do not carry out any physical installation work themselves, but instead outsource to various local independent contractors, and finally after sales support, relating to the 5 year… Read Full Review

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★☆☆☆☆

“terrible customer service from the start”

Written on: 13/02/2017 by Belinda279 (1 review written)

Paid nearly £3,000 for a bath and shower panels to be installed.Had problems right from the start, poor workmanship has resulted in return visits to repair and replace, it looks terrible and I calculate I have had at least 12 days off work waiting for either deliveries, site visits or fitters. 18 months on, now have water damage in hallway from leaking bath. Have been refused a refund of installation costs, and told warranty will not be extended. Avoid!!!!!… Read Full Review

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★☆☆☆☆

“Disaster total shambles”

Written on: 09/02/2017 by McCurdy427 (1 review written)

Had a bathstore fit done in July 2016,from the start the two supposedly best fitters did everything they could to cut corners;made them re-do things on numerous occasions.Now I have a leak under bath which is coming through ceiling below.Cannot get them to rectify… Read Full Review

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