Bathstore Reviews - www.bathstore.com

bathstore, Home House, 3 Albany Place, Hyde Way, Welwyn Garden City, Hertfordshire, AL7 3UQ
08000 232323
★★★★☆
3.6 / 5
2475
69% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“terrible customer service from the start”

Written on: 13/02/2017 by Belinda279 (1 review written)

Paid nearly £3,000 for a bath and shower panels to be installed.Had problems right from the start, poor workmanship has resulted in return visits to repair and replace, it looks terrible and I calculate I have had at least 12 days off work waiting for either deliveries, site visits or fitters. 18 months on, now have water damage in hallway from leaking bath. Have been refused a refund of installation costs, and told warranty will not be extended. Avoid!!!!!… Read Full Review

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“Disaster total shambles”

Written on: 09/02/2017 by McCurdy427 (1 review written)

Had a bathstore fit done in July 2016,from the start the two supposedly best fitters did everything they could to cut corners;made them re-do things on numerous occasions.Now I have a leak under bath which is coming through ceiling below.Cannot get them to rectify… Read Full Review

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“Excellent quality service”

Written on: 01/02/2017 by O'Neal379 (1 review written)

Ordered items online, easy to order, was kept informed of delivery right up to the point of delivery I've had items from bathstore in the past and it's excellent hard wearing and had no issues whatsoever… Read Full Review

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“Ok but quality a bit hit and miss.”

Written on: 30/01/2017 by Rooney278 (1 review written)

Have bought a number of items from this company. What they sell is definitely priced affordably but I have also had to have some items replaced on installation or ended replacing items a few years down the line. I would probably try somewhere else if I had to do a bathroom again… Read Full Review

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“Great service”

Written on: 30/01/2017 by Maren1950 (1 review written)

The Southampton store gave us great service and really helped us with our buying decisions. Would definitely buy from them again … Read Full Review

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“Great Service ”

Written on: 10/12/2016 by Yaretzi380 (1 review written)

Ordered on line and received a courtesy call hours later. Goods delivered on time. Would definitely use again and prices are competitive which is an added bonus… Read Full Review

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“Terrible service for damaged item”

Written on: 08/12/2016 by Nadiahaque (2 reviews written)

First of all delivery was a joke. I was given a window within which my order would come through. I took half a day off and was told after the 4 hour window had gone that it would not be delivered. Secondly trying to get redelivered too ages (and might I add another half day off). When it was delivered there was a damaged item. Again trying to get redelivery of this was a nightmare. I was told one day and again took a day off (by this stage my bathroom work was done and I needed to pay extra to… Read Full Review

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“Good product but overpriced delivery”

Written on: 06/12/2016 by Elliestar (1 review written)

Bought a bathroom cabinet that I was happy with however not happy with the £15 delivery fee plus the £40 admin fee you'll be charged if you miss your delivery slot (and item needs to be rearranged for delivery)! Luckily I didn't miss the delivery slot but wouldn't use company again on that basis. Plenty of other companies will reattempt delivery for free… Read Full Review

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“Superb service”

Written on: 06/12/2016 by Ahmadc118 (1 review written)

Delivered on time and quality of items was very impressive. I recommend Bathstore for any bathroom purchases… Read Full Review

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“Rubbish service”

Written on: 03/12/2016 by Ravencooker (1 review written)

Purchased bathroom suite 12 months ago. Basin tap started to deteriorate on surface. We were sent a new handle but it was the wrong size. Took it back in to shop and after 2 weeks had heard nothing. Phoned up and was told new part was in but no one had bothered to tell us. When we went in to collect it the shop assistant didn't make eye contact or look us in the face, just reached over and handed it to us when still looking at his computor screen. When we got it home we found he had given us… Read Full Review

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“Highly Recommended”

Written on: 02/12/2016 by DaneWaugh179 (1 review written)

Good Quality item - Solid, well finished. Quickest & Easiest to fit ever… Read Full Review

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“Replacement Bathroom”

Written on: 30/11/2016 by bathstore1 (1 review written)

I have replaced the entire bathroom, spread over one main purchase and two subsidiary ones. The staff were most helpful, both in design and when problems arose. However, the new toilet (MyPlan 600) was very poorly glazed around the outlet pipe and consequently leaked at the connection to the foul pipe system. This caused a lot of wasted time and effort. The replacement toilet also had poor glazing in the same area, albeit not so bad. Fortunately, a satisfactory connection was possible… Read Full Review

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“Lovely tap ”

Written on: 30/11/2016 by amJordan428 (1 review written)

Lovely little tap at a good price, next day delivery couldn't be more pleased as it was urgently required… Read Full Review

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“Poor customer service and quality of product”

Written on: 21/11/2016 by TrevorCrabtree358 (1 review written)

Had a new bath set from Bathstore fitted early in the year and have had issues with the shower/mixer tap and have been sent a new part and told to fit it ourselves. Not being a plumber I have no idea how to fit it and on calling bathstore to ask for them to provide someone to fit it have been told not only is there only a one year guarantee on the part but we will need to do the work ourselves or pay a plumber to fit it. Not We have already paid a considerable amount of money to a plumber fit… Read Full Review

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“Worthless 10 year guarantee on Blade Mono Basin Tap”

Written on: 09/11/2016 by TonyFoister (4 reviews written)

At the end of 2013 I purchased a complete bathroom shower suite part of which was a Blade Mono Basin Mixer Tap at a cost of £113.40. In March 2014 I reported to Bathstore that the tap had become very stiff to operate & they supplied a replacement cartridge kit from Crosswater whom I assume are the manufacturers. On October 5th 2013 the tap became so stiff that it was unusable so I called in a plumber who had to replace the tap. I contacted Bathstore & their reply was I hadn`t carried out their… Read Full Review

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“Worthless 10 year guarantee on Blade Mono Basin Tap”

Written on: 09/11/2016 by TonyFoister (4 reviews written)

At the end of 2013 I purchased a complete bathroom shower suite part of which was a Blade Mono Basin Mixer Tap at a cost of £113.40. In March 2014 I reported to Bathstore that the tap had become very stiff to operate & they supplied a replacement cartridge kit from Crosswater whom I assume are the manufacturers. On October 5th 2013 the tap became so stiff that it was unusable so I called in a plumber who had to replace the tap. I contacted Bathstore & their reply was I hadn`t carried out their… Read Full Review

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“Worthless 10 year guarantee on Blade Mono Basin Tap”

Written on: 09/11/2016 by TonyFoister (4 reviews written)

At the end of 2013 I purchased a complete bathroom shower suite part of which was a Blade Mono Basin Mixer Tap at a cost of £113.40. In March 2014 I reported to Bathstore that the tap had become very stiff to operate & they supplied a replacement cartridge kit from Crosswater whom I assume are the manufacturers. On October 5th 2013 the tap became so stiff that it was unusable so I called in a plumber who had to replace the tap. I contacted Bathstore & their reply was I hadn`t carried out their… Read Full Review

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“Awful customer service !!!”

Written on: 29/10/2016 by Freeman356 (1 review written)

Ordered a complete new bathroom from the Chester store where do I begin !!? No cistern delivered so I had t drive round whilst my plumber waited around. No exterior trim for the shower panel's. No knobs for the doors. No bra let for the toilet to be secure. I spent 4 hours driving around Chester looking for exterior trim in chrome but no joy. All these things were missing from my delivery even though they were on my PAID FOR receipt !! I phoned the store bout 30 times, about as much use as a… Read Full Review

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By Bathstorecustomerservices

Written on: 07/11/2016

Good morning,

It is very disappointing to hear your comments and I would like to apologise for any inconvenience you have encountered during your dealings with bathstore. We will make sure that the issues you have raised a reviewed internally. I do hope all the issues you have raised are now resolved,however, if you are needing any further assistance at all please do not hesitate to contact us.

Kind regards
Sophie
Customer Service

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“Radiator Guarantee Worthless”

Written on: 27/10/2016 by Stuart300 (1 review written)

Three years ago I spent over £3500 on my bathroom fittings from Bathstore in Plymouth. I noticed there was a small amount of rust on my bathroom radiator (an ImProv curved 1400 chrome towel radiator) after two years. I thought that it was strange for a chrome radiator to show signs of rusting, I am now in my third year after having my bathroom fitted, the rusting has become very bad and to such an extent that I contacted customer services for Bathstore. I complained about the rust and sent… Read Full Review

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By Bathstorecustomerservices

Written on: 07/11/2016

Good morning,

I am sorry to hear you have experienced and issue with a product purchased from ourselves and for any disappointment you have experienced in this issue being addressed for you.

This issue would of been referred to our technical team who would have reviewed the information and photographs supplied and I can only apologise that you are unhappy with he outcome of this investigation.

If we can be of any further assistance please do not hesitate to contact us.

Kind regards
Sophie
Customer Service

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By Bathstorecustomerservices

Written on: 20/12/2016

Good morning

I am very sorry to hear that you are unhappy with the outcome of the decision that has been made by our technical team regarding this. Our technical team investigate everything on a case by case basis and act upon the evidence that has been supplied. Whilst this product is made for use in a bathroom environment, this product is intended to be used as a towel warmer and not as a method for drying towels. Once again please accept my sincere apologies for any disappointment that has been cause by the outcome of the investigation by our technical team.

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“Excellent service ”

Written on: 25/10/2016 by Norwoodbt448 (1 review written)

Very quick and efficient service. Quick delivery and good communication from bath store throughout. Product is as described and exactly what we were looking for… Read Full Review

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