Bathstore Reviews - www.bathstore.com

Bathstore, Second Floor, Meridien House, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS
08000 232323
★★★★☆
3.6 / 5
2118
70% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Bathstore - www.bathstore.com - Ask a question now

Media Gallery for Bathstore - www.bathstore.com

Bathstore - www.bathstore.com
Bathstore - www.bathstore.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Excellent service”

Written on: 25/05/2015 by RSBEssex (2 reviews written)

Great mirror, looks far more expensive than it was. Delivery was first class, came at 0720, so didn't have to take time off work to wait for it. Well done Bathstore, I will visit you again… Read Full Review

Visit bathstore.com
Report this review

“Not good enough”

Written on: 25/05/2015

Recently purchased bathroom furniture from bath store . The furniture came , damaged in several places very badly. I have contacted the Stourbridge store by email and by phone , I have left a message asking for someone to call me back and still nothing. I would not recommend using this company… Read Full Review

Visit bathstore.com
Report this review

“Euro Duo 700mm wash basin”

Written on: 23/05/2015 by afCalhoun13 (1 review written)

Website easy to use, delivery fast and packing good. Measurements inaccurate - tha 700mm basin measures 690mm… Read Full Review

Visit bathstore.com
Report this review

“Damaged drawer unit and missing items”

Written on: 23/05/2015 by pyMonaghan179 (1 review written)

Upon opening the package we discovered shredded bits of polystyrene which looked like it was just thrown in rather than packaged. That then led to the discovery that not only had they not packed the actual screws / assembly parts to assemble the unit, they had also packed the wrong assembly guide! The unit also had scratches on the white gloss parts where it had peeled back and scratches to some of the laminate housing. I don't think you can blame the couriers here either, the box was in decent… Read Full Review

Visit bathstore.com

By Bathstorecustomerservices

Written on: 23/05/2015

Good afternoon, I'm sorry to hear of the issues you have reported. Could you forward the details to us, so we can look into the matter.

Kind regards

Customer Service

Reply to this comment
Report this review

“Great, quick service!”

Written on: 21/05/2015 by Snowyu472 (1 review written)

Could not fault this company! Will definitely be using the service again!… Read Full Review

Visit bathstore.com
Report this review

“love my bath ”

Written on: 20/05/2015 by Rosie79 (1 review written)

Love the bath i was upset as i paid extra to have a delivery date and it didn't arrive no phone call i had to call constantly I asked a plumber to come on the same day that cost me also I thought I would have got a letter or a call just something Apart from that I do love the bath and the Price was wonderful… Read Full Review

Visit bathstore.com
Report this review

“Happy with quality and service”

Written on: 19/05/2015 by Avahb49 (1 review written)

Happy with quality and service… Read Full Review

Visit bathstore.com
Report this review

“athroom upgrade at the horsfall's”

Written on: 16/05/2015 by oeRasmussen122 (1 review written)

all product of excellent quality supplied as and delivered as promised. easy dropin job. no hassle. waste plug hand slight chrome plating blemishes(2) but rest of kit excellent. instructions for the waste water system a little ambiguous with regards braking tabs off the overflow stand off plate re fitting a smaller bath cutout… Read Full Review

Visit bathstore.com
Report this review

“Faultless Service”

Written on: 16/05/2015

Ordered a loo and cistern over a Bank Holiday weekend. Wasn't expecting to get it until at least the following Wed, but Tuesday delivery was offered. Kept up to date about delivery time etc from the start. I was sent a link to the delivery company on the Tue morning so I could see where the driver was on his route and was then called by the driver when he was approx 30 minutes away. Very impressed and would not hesitate to recommend to anyone. Great service all round and the product was great… Read Full Review

Visit bathstore.com
Report this review

“getting better”

Written on: 15/05/2015 by zySchneider74 (1 review written)

This was a much better experience than the last time we used Bathstore. The right item arrived when promised , undamaged… Read Full Review

Visit bathstore.com
Report this review

“Prompt and good service”

Written on: 15/05/2015 by MorganGraham (1 review written)

Prompt and good service. Goods as advertised… Read Full Review

Visit bathstore.com
Report this review

“Total Bathroom Renovation”

Written on: 13/05/2015 by JamesHernandez (1 review written)

1. Service when ordering bathroom fittings was exceptional. We had no previous knowledge of the components required to totally refit a bathroom but Bathstore discussed with us every requirement. 2. We were listened to, carefully, when suggesting out preferences and a comprehensive component list was immediately drawn up and fully discussed with us. 3. We received a substantial discount due to our time of ordering. 4. Delivery time was set to our timetable (several week ahead). We later needed… Read Full Review

Visit bathstore.com
Report this review

“bath panels”

Written on: 09/05/2015 by Church337 (1 review written)

Having ordered on line and got next day delivery we where tbriled with the service. Unfortunatly the item ordered had been damaged prior to delivery and on calling Bathstore we where advised to photo damage and send to complaints team. This was dealt with quick and effectively. Thoroughly recommend… Read Full Review

Visit bathstore.com
Report this review

“Excellent service but got free delivery online”

Written on: 08/05/2015 by Bevvy34 (1 review written)

Loved that I priced up what I wanted in store. Staff were helpful but couldn't match the free delivery offer that was online. However when I left the store they called me to say they could. This left me a little annoyed and feeling like I'd wasted my time! However I passed and ordered online instead. I ordered four weeks before I needed the delivery as their deliver is super fast and I bought when the sale was on. The store staff did help with pushing my order back twice to get the delivery… Read Full Review

Visit bathstore.com
Report this review

“CHECK YOUR GOODS!”

Written on: 08/05/2015 by Fordwc3 (1 review written)

Ordered a pool bath from BATHSTORE. Had my bathroom done up and to my horror when my builder pulled the plastic sheet off the bath was CRACKED!! Contacted BATHSTORE but they were unable to do anything about it as I had gone past the time limit to report the damage. Probably would not have noticed the crack as there was a thick plastic layer over the bath to protect it. My advice is buy your bathroom stuff from VICTORIA PLUMB. Their terms and conditions are much better. Would NEVER buy… Read Full Review

Visit bathstore.com

By Bathstorecustomerservices

Written on: 08/05/2015

Good evening

I am sorry to hear that you are unhappy with the decision that was made. We do request in our terms and conditions that the items are all checked for any damage in the first 7 days after the delivery to ensure that issues such as this do not arise and a replacement can be issued as quickly as possible. There are also stickers on the plastic film on the bath asking for it to be removed to check for any damage. Please accept my apologies

Reply to this comment
Report this review

“Fast delivery well informed well done.”

Written on: 07/05/2015 by DarrellPoole (1 review written)

I was impressed by the the delivery fast and efficient. Product was as described. Well done bath store… Read Full Review

Visit bathstore.com
Report this review

“Excelent”

Written on: 07/05/2015 by IsabelEmery (1 review written)

Good product, easy to assemble and install… Read Full Review

Visit bathstore.com
Report this review

“excellent quality”

Written on: 06/05/2015 by Roach256 (1 review written)

I have fitted bath store toilets, showers etc on several occasions for myself and family and always found it to be good quality and easy to install… Read Full Review

Visit bathstore.com
Report this review

“discussing treatment”

Written on: 05/05/2015 by mrsbjames (1 review written)

Ordered a white hand basin pedestal, was broken to pieces on delivery and wrong colour ( cream ) rang several times to explain.They just wasn't interested and told me the company was going bust,hence they couldn't refund me.Its not about the MONEY,as the cost was little it's about the after sales treatment,lies and deceit.I will never buy another product and certainly wouldn't recommend to anyone. Let's see if they print this ! Ms b James… Read Full Review

Visit bathstore.com

By Bathstorecustomerservices

Written on: 05/05/2015

Good morning

I am really concerned to hear of the issues that you are reporting, I would like the chance to further assist you with this. Could you please email me all the details to us so i can look into this for you

Reply to this comment
Report this review

“Poor website, no stock in stores, high delivery cost”

Written on: 03/05/2015 by northern lass (12 reviews written)

We chose a 2 tier glass shelf unit on the Bathstore website but rather than order online we decided to go to our local Bathstore to see it in store and hopefully save the delivery cost and delay I getting it by buying in store. However, when we got there we found that it wasn't one of the items on display, and in any case Bathstore have no stock in store so everything has to be delivered. To add insult to injury, we were told that while standard delivery is £5, items containing glass have to… Read Full Review

Visit bathstore.com

By Bathstorecustomerservices

Written on: 05/05/2015

Good morning

I am sorry to hear of the issues that you are reporting. I will make sure that the feedback regarding the website is passed on to the relevant department. With regards to the stores, our stores are only show rooms and are unable to carry any stock. Unfortunately, our stores are unable to have every item that we stock on show, so please accept my apologies for this. The store are correct when they inform you that glass products do need to be delivered by a two man service.

Reply to this comment

Northern Lass's reply to Bathstorecustomerservices's Comment

Written on: 05/05/2015

In that case this should be made clear on the website. If items are only available for home delivery there should not be a delivery charge added. And if your couriers are so bad that they aren't to be trusted with fragile items, thus necessitating a 2 man delivery team (for what in this case was a very small item), can I suggest you get a more reliable courier service rather than inflating your delivery prices on what are already expensive items?

Reply to this comment
Report this review Read 2 Comments
overview
bathstore.com