Venere www.venere.com Reviews

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★★★☆☆
3.1 / 5
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Latest Reviews

★☆☆☆☆

“Charged for a booking that "failed," lost in Venere limbo”

Written on: 15/09/2014

I've used Venere for a decade to book rooms in Europe, without any problems. Downloaded their app, and tried to book a room in Italy through the app. At the end of the process, I clicked the "book it" button and received a "booking failed" error message. When I went back through the process, the site now says there are no rooms at the property I was trying to book. Meanwhile, I immediately get an email from my credit card company saying Venere has charged me $116 for the room. I check my… Read Full Review

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★☆☆☆☆

“No reservation made!”

Written on: 22/08/2014 by Pugh190 (1 review written)

I booked for a hotel in Donegal through Venere, got a confirmation e-mail to say we had been booked and when we arrived at the hotel after a 3 hour drive we found no booking had been made. Would never again book through this company. From now on will deal with chosen hotel. Don't bother!… Read Full Review

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★☆☆☆☆

“you may end up being where you don't want to be ”

Written on: 16/08/2014 by relle74 (1 review written)

How, when I am looking on the internet at accommodation within a 10 mile radius of where we want to be, do we end up with accommodation over 40 miles away? We were visiting the UK and my husband was having a significant birthday so I booked for dinner at Rick Stein’s restaurant in Padstow. It was for the late sitting at 9.30pm so we decided we should get some local accommodation. I got into the venere.com website and requested accommodation within a radius of 10 miles of Padstow (which may… Read Full Review

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★☆☆☆☆

“Free Cancellation?”

Written on: 09/07/2014 by ghr4review (1 review written)

I booked 2 weeks ago and cancelled the next day (since "there are no charges for cancellation") but, they keep your money as long as they can. So far, I still don't have my money back. I can imagine the amount of money these guys move with all the cancellations they won't process until they want… Read Full Review

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★☆☆☆☆

“I booked through Venere because of the lower price on...”

Written on: 20/06/2014 by EzraReece (1 review written)

I booked through Venere because of the lower price on hotel. They booked me in the WRONG CITY! Florence, KY instead of Florence, SC. I did not notice this until I printed off the reservation sheet to take with me. So I called Venere - of course the guy didn't speak English very well - and since my reservation was non-refundable, the guy said "he wasn't sure if they would accept my cancellation, but he would try" ..as if he was doing me a favor! So he found a room for me in the correct location… Read Full Review

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★☆☆☆☆

“Fraudulent Chgs, Conflicting Pricing, No Cust Serv...”

Written on: 19/06/2014 by MarieRi (1 review written)

I booked a room in Las Vegas through venere.com and the small print on one page says there will be no tax. Clicked to the next page and there was tax. The small print on that page says there will be a $10 resort fee per person per night. Clicked for final booking and the page says the resort fee is $20. BS Emailed CS as the agent directed me to do so and they responded, "and we will get back to you in 24 hrs." It has been three days and no response. Now I am getting $1 withdrawals from this… Read Full Review

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★★★★★

“What a night”

Written on: 03/06/2014 by pieterserfontein (1 review written)

Started our Honeymoon at Umnenge Lodge in Gansbaai! Got to see some dolphins in a fantastic sunset from our room's balcony. Our hosts where friendly and helpful, she even made a booking for us at restaurant. I would recommend this to anybody. Thank you! Kind regards Pieter & Jenny Serfontein… Read Full Review

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★★★★★

“4 Star Hotels In Pune | Restaurant In Pune”

Written on: 26/05/2014 by seasonhotelaundh (1 review written)

The Seasonhospitality hotel offers other services like salon, fitness and sports related activities. Seasons Hospitality is near from the airport as well as the railway station. Visit to experience a hotel like home… Read Full Review

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★★★★★

“Perfect accomodation booking system”

Written on: 03/05/2014 by anitu (1 review written)

I booked accomodations many times with venere.com, it was easy and everything was ok. This sit is recommended mainly to book city holidays/accomodations… Read Full Review

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★★☆☆☆

“Could not find my venere reservation in hotel on my...”

Written on: 23/04/2014 by richlazy55 (2 reviews written)

Could not find my venere reservation in hotel on my arrival! Had to call to support and find out the problem. Anyway, next tme will do booking with someone else… Read Full Review

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★★★★★

“O'callaghan Alexanda hotel Dublin”

Written on: 20/03/2014 by Wagnertm245 (1 review written)

We had a fantastic time the hotel was clean and the staff were very helpful and friendly was very nice and so was the bar staff as well the room was very clean beds changed every day the only thing we will say is we thought the price for breakfast was exspensive so you should have as much to eat as possible as the first day we just had cereal and tea and coffee and it was still just over 13 euros for each of us and the menu in the restaurant should change every day as that was the same never… Read Full Review

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★☆☆☆☆

“Bait and Switch experts”

Written on: 05/03/2014 by MylaColeman305 (1 review written)

I would sooner sleep in the street before using this company for anything. They are experts in the "bait and switch" method. I rented a room in Florence, Italy on Feb. 28, 2014. Three days later I get an email saying my reservation was cancelled because I put in the wrong credit card number - wrong. I went back and it was correct. Then I saw where the room has increased 50% when I went back on line to view it. Yesterday, March 4th it was up an additional 50%. They dropped my reservation… Read Full Review

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★★★★★

“Howard Johnson Inn Beaufort, South Carolina”

Written on: 23/02/2014 by mhubbard (1 review written)

I needed a room for a night. We had death in the family and I did not know where I was going. I booked this room from an online site and area of SC was unknown. The person gave me good directions when I arrived, and I found it was not far from the hospital my son was in. There were restaurants and everything that I would need in the area. When we left it was accessible to I-95. I was very pleased, the room was reasonable and I would use again… Read Full Review

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★☆☆☆☆

“Worst Site Ever!”

Written on: 05/02/2014 by Gkeavany (1 review written)

I can't even get into the whole thing because I am so livid. Had a simple issue when booking trip to Italy. Spent 6 days and countless hours dealing with their ridiculous call center in India. There computers have no ability to take notes, so each time you call to find out if anything has been done, there is no history of your previous call and you have to start all over again. I hate these people!… Read Full Review

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★☆☆☆☆

“tax”

Written on: 27/01/2014 by jonkhoffindustrie (1 review written)

We booked hotel de zon in Holland through venere.com We had to pay more touristtax in the Hotel.Unfortenately venere.com is not honest about the additinal costs… Read Full Review

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★☆☆☆☆

“Complete lack of good customer service”

Written on: 27/12/2013 by Broec (1 review written)

I recently booked a family room In a hotel in Madrid via venere.com. Though my confirmation mail clearly stated that breakfast was included, the manager of the hotel informed me that venere.com did not order breakfast for me. Though I contacted venere.com immediately as the problem arose, they unfortunately didn't answer my messages during a whole business day.Therefore I'm afraid that breakfast won't be arranged for the second morning of my stay neither. All in all venere.com doesn't seem to… Read Full Review

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★★★★★

“Great website with great experience”

Written on: 17/12/2013 by Haimon (1 review written)

I heard about it from a friend who always book with them. booked my holiday in Florence last week, great website, easy to use… Read Full Review

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★☆☆☆☆

“Fraudulent charge appeared on bank statement”

Written on: 23/11/2013

I had to cancel my debit card due to a fraudulent transaction. Do not use… Read Full Review

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★★★☆☆

“unable to cancel request”

Written on: 09/11/2013

Back in July 2013 I made two reservation with Venere two diferent location one location I had to cancel and i went on the web sit they gave me beut i was unable to complete request . I tried calling the Hotel directly but they advised I had to cancel with Venere I tried there web site again to no avail . I sent there customer service department an email but that was no good. BEWARE OF THERE CANCELLATION POLICY… Read Full Review

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★☆☆☆☆

“Fraudulent activity”

Written on: 26/10/2013

Do not use. I've had fraudulent activity on my bank account. Dodgy company… Read Full Review

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