IMG Travel Insurance Reviews - www.imglobal.com

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Latest Reviews

★☆☆☆☆

“AVOID IMG: A VERY UNETHICAL COMPANY”

Written on: 24/06/2014 by Mariano64 (0 reviews written)

I had their medical insurance on a yearly basis due to living out of the USA. I had the insurance for 2 years at a cost of over $4,000 USD per year. I had an issue with my eye where after 4 months I went from seeing fine to not being able to see at all out of one eye. I followed IMGs procedure, got pre-authorization for surgery and once the claims were submitted to them, they refused to cover as a "pre-existing condition. I appealed twice where even the specialist wrote a letter saying this… Read Full Review

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★☆☆☆☆

“£60 recieved for a £550 claim!”

Written on: 19/06/2014 by mrkat (3 reviews written)

I expected £250 back because my excess was £300 but deep within the dreaded smallprint of which there was 40 pages (who has time to read a books worth of conditions before their holiday??) they took out more and more fees and left me with only £60. AVOID AVOID AVOID!… Read Full Review

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★☆☆☆☆

“Shocking experience trying to claim”

Written on: 25/03/2014 by Addyson129 (1 review written)

I have cover with IMG for myself, my wife, and our 2 year old son. We went with them because the premium was a little bit lower, but now I understand why. I am currently in the process of trying to lodge a claim and they won't reply to my attempts to contact them and when I did finally manage to speak to someone about the claim they had not done anything with it. They are extremely slow and my interactions with them so far leave me with the impression that they will do anything to not pay out… Read Full Review

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★★★★★

“Excellent Insurance, Good Experience!”

Written on: 15/02/2014

I bought travel insurance from IMG for myself, the Patriotic Exchange Program. After I got sick a few months ago and visited ER then I realised the hospital or urgent center does not have contract with IMG or they didn't know it. I felt the company is not a big one or the insurance may not be good. Then I searched online and saw many negative reviews about it, mostly saying it never pays at all and everything is pre-existing condition. I was so worried because my bills are about 20K dollars… Read Full Review

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★☆☆☆☆

“Denied for pre-existing”

Written on: 13/01/2014 by DJ3213312312 (1 review written)

I took insurance for my mother in law. Paid over $400 for 2 months. She had to go to the doctor to treat a minor bruise. There is no way this can be a pre-existing condition. In fact I had taken insurance about 2 months before she went to the doctor for bruise. It is a complete rip off. Do not buy insurance from these thugs. … Read Full Review

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★☆☆☆☆

“IMG International THE WORST”

Written on: 26/11/2013

IMG is the WORST. 1. Around the time I applied for International insurance with IMG I was told (pretty casually) that my cholesterol was high by my doctor. Never was I under the impression I needed to tell IMG I had a history of high cholesterol. Long story short, I lost 70 lbs., lowered my numbers. However, sent them my medical records for something unrelated. They poured over them and added 4 'undisclosed pre-existing conditions', one of them hyperlipidemia (high cholesterol). I provided 2… Read Full Review

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Tdhamrick's Comment

Written on: 18/12/2013

Get the records from your Doctor, describing the event which tore your labrum and give to IMG yourself. Sometimes the client needs to follow up on a claim. Things can fall thru the cracks. You can get answers by using your policy number and writing by email.

They follow up and do as IMG says.

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★☆☆☆☆

“Watch out for renewals”

Written on: 13/11/2013 by MinnesotaBill (1 review written)

My wife and I thought we had the perfect plan since we would be spending most of the year in Europe, and perhaps a month or so at home in the USA. $1,000 deductible, so most of the things I needed I had to pay. That's OK. But when the second and third year renewals came in, there were 3 times as much as they had been in the beginning. I would never buy this insurance if I had to count on it for more than one coverage period. I should have asked about the amount of rate increases year over… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 19/07/2013 by deljero2 (1 review written)

Bought a travel insurance for my family visiting the States. Visited a clinic once and the bill came up to be around USD 200. Took the insurance company months to process the claim, and is still pending. Every time I called, it's in a different state of the pipeline and each state takes at least 2 weeks. It's horrible. Never never never buy insurance from this company… Read Full Review

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★☆☆☆☆

“Basically fraudulent - not even a medical plan”

Written on: 02/07/2013

I have had a IMG (International Medical Group) for 12 years. My premiums have gone up and up every year, but I kept on paying. Last year's premium was $6,000. Last year I had my first claim and had to be in a hospital for a week. I got my renewal notice this year and they upped the premium to $12,000! (My total hospital payments came to only $3,000). They claim the risk pool has shrunk since I joined. Why not keep the risk pool large enough to share risk? I contacted the insurance… Read Full Review

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★☆☆☆☆

“Impossible to get them to do anything let alone pay ”

Written on: 29/05/2013

When I purchased the policy for my mother and father in law so that they would have medical coverage here in Americal, while they visited from China. My mother in law had an emergency treatment and was admitted to the hospital to perform test and to treat her medical symptoms. She was unable to walk, could not raise her head and was throwing up violently. We had the fire department paramedics evaluate her and they said that she should go to the hospital by ambulance. Please do not try to call… Read Full Review

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★☆☆☆☆

“Horrible treatment of patient!”

Written on: 11/05/2013

I was diagnosed recently with gallstones, chronic colecsytitis and had to do a surgery. During the first episode of attack i went to the hospital emergency and was turned down because they do not accept insurance. Next I was ordered to have cholecystectomy, and IMG insurance denied me saying i have a pre-existing condition and they will review. And there was no more follow up about condition after this. This insurance is so horrible and criminally unjust and put my life in danger… Read Full Review

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★☆☆☆☆

“DON'T choose IMG”

Written on: 09/04/2013

Visitorscoverage.com suggest IMG as one of the insurance provider. 1. I live in Michigan. I took the IMG insurance for my Mother-in-law. No doctors accepted this insurance. When I called the IMG customer care, the response is to pay the whole fee and file a reimbursement claim. This is the same case with whatever amount you have to spend. 2. The site says IMG pays a certain $ for each doctor visit. But the customer care informed the insured person cannot visit general physician with this… Read Full Review

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★☆☆☆☆

“Scam - I am 29 and healthy”

Written on: 27/02/2013

I got IMG's global medical insurance as I am an expat. It started at $3100 and now the fourth renewel is $6350....so yes, it has doubled in 3 years!!! They have nothing to back this up. If I go online and look at what my rate would be based on a $10,000 deductible, platinum global worldwide coverage it should be $2500 through them if I am a new applicant. They are rude on the phone. DON"T DO IT!!!… Read Full Review

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★☆☆☆☆

“No coverage for Anything - paper is worth more”

Written on: 02/02/2013 by emporer13 (1 review written)

Having purchased the policy - I actually had to use the policy - and found out they do not cover anything. So you will pay for nothing. Tried to file a complaint with the State Insurance dept - and they can't regulate them If you feel good sending money for nothing - go ahead… Read Full Review

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★☆☆☆☆

“PAY THEM IF YOU HAVE FREE MONEY TO GIVE”

Written on: 15/01/2013

I purchased IMG's travel insurance plan for my Mom, so that she is covered when anything happens during her stay with me in the US. I took her to the doctor when she needed assistance. She had itchy feet and that's after a month & a half of her visit. The doctor prescribed her antibiotics and called her for a followup. He also ordered some blood work. For the the follow-up the doctor checked her again and gave her some OTC itch medicine. After a month I got EOB's from IMG that they do not have… Read Full Review

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Tdhamrick's Comment

Written on: 18/12/2013

IMG's travel Insurance is for unforeseen medical events, visus, accidents. It is not like a major medical policy and you should buy a major medical policy. It sounds like your mom has a pre-existing medical condition and this is clearly spelled out in the benefits brochure.

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★☆☆☆☆

“DO NOT USE IMG FOR ANY INSURANCE”

Written on: 14/12/2012 by rzan (1 review written)

They are cheap for a reason. They will find every way to weedle their way out of paying anything. They provide terrible customer service. You will spend months and months waiting on claims, a minimum of 15 minutes anytime you call up to enquire about a claim. They are inept and make mistakes on claims.If I could give them zero stars I would… Read Full Review

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★☆☆☆☆

“Beware IMG will no pay you”

Written on: 15/11/2012

I took IMG Visitors Care for my parents during their US visit; they did not pay any insurance money for our emergency visit to the doctor. They rejected initially say Feet is not supported and then rejected saying pre-existing condition. I am not sure a viral fever can be pre-existing condition after 3 months of arrival. Please DO NOT take IMG. … Read Full Review

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Johnjenningsjr's Comment

Written on: 10/12/2012

we have never had a problem with IMG they pay very good,I think you are talking about a different company or you are full of XXX

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★☆☆☆☆

“Buyer Beware”

Written on: 31/08/2012

I have been an IMG member for several years and all I can say is ENOUGH!! Prices have skyrocketed while customer service and support have gone downhill. I am pulling out and will never go back to them, ever again!… Read Full Review

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★☆☆☆☆

“horrible service and no coverage!”

Written on: 28/08/2012 by nocomments (1 review written)

Long story short, for a travel insurance which technically one will only use in case of an emergency, they do not cover ER expenses if you are sick, only if you are injured... no comments!… Read Full Review

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★☆☆☆☆

“Horrible service. always finding for ways not to cover...”

Written on: 11/07/2012 by sadiachatty (1 review written)

most horrible ever. its better not to even have health insurance than IMG. the service is horrible. and they would lie cheat and do whatever possible to ensure you dont get any claims so sad . they just steal monthly premiums and find some leagal terms to justify it… Read Full Review

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