written by on 28/01/2014
I traveled from scotland to buy my new AA S200, scope, divers bottle etc, etc.. also bought magazine conversion and spare mags. When I got home, found the mags to be used and the o-ring in them in tatters. Rang up to inform them and staff were unsurprised, said it happened alot although they never bothered to check them, but if i really wanted replacements then I'd have to foot the bill to return them. Needless to say I was not happy! I returned the items by post, but a few weeks later nothing. I called them up, asked for an update and all I got was 'not sending any.' i returned 2 magazines, which weren't cheap, and paid for postage myself. Asked for refund and got laughed at. Guy on fone was unconcerned at the fact that goods were not new, and they'd lost the ones that I had returned. Its a well stocked shop, and the staff are knowledgeable. The shop is crammed with goodies and the staff are really friendly and chatty... until you have a problem. And I do mean 'you have a problem'. You call them up for a quote or to pre-order and they are the friendliest bunch, but if you have to call them back to discuss/fix a problem then mr arrogance takes over and they just couldn't care less. I could have paid another visit, 500 mile round trip.. could have taken steps to recover goods or money... decided its too much hassle. If I'm ever in blackpool again I'd no doubt pay a visit. Its a great place to visit, and quite good prices, but if you buy anything, CHECK the whole thing over, don't take their word for it. And if you ever have to return an item, do so in persom as seemingly, recorded delivery items are easily lost after delivery..
written by daystatesniper on 29/10/2013
Well here we go again eh, i have been after a item for one of my guns for ages , saw on the BAR site that they had them in stock so ordered said item .Effecient transaction etc' then next morning ,oh this item is not in stock !! Eeer hello why is the web site saying it IS in stock lads , which an hour later was saying out of stock .In my genuine opinion this shop has too many chiefs and not enough indians in it ,this is the THIRD time i have dealt with this shop and i have been let down all three times by them ,and there was i thinking third time lucky LMAO .NEVER AGAIN
written by on 14/06/2013
Very slow to respond, and then sent the order 'incomplete' 10 days later than promised. Once I complained, received a very arrogant and dismissive response
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