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| Customer Service | 4.1/10   |
|---|---|
| Value for Money | 5.9/10 |
| Overall rating | 5/10 |
Full review by
globe trotting girl
on 26th Aug 2008
User Rating : 8
Respect :
0
Good Points: Great price - we paid half the brochure price for both holidays. Great villas, especially the one in Cargese - the view from the balcony was exceptional.
Bad Points: Website is sometimes 'down' when we use it. When we tried to book our first holiday the system crashed mid booking and we ended up booking over the phone. The second time we just kept trying until we were able to book. Recent visits to the website have frequently found it 'down' - very frustrating! Very steep drive at the Cargese villa - not suitable for less mobile people. Poor hire car pick up arrangements at Figari airport. Having people standing in the midday sun for ages is not ideal - no wonder the reps gave out free bottles of water to everyone. Conditions at Bastia airport were much better.
General comments: We've travelled to Corsica twice with Simply Travel, (Oct 07 and July 08), each time on a late deal. The 'admin arrangements' were disappointing the first time as the person I spoke to seemed to have a short attention span, taking our address at least 3 times and confusing us by sending out duplicate documentation. However this was forgotten when we experienced the rest of the Simply Travel service:
1. Very efficient check in at Manchester airport - a rep booked us in at a mobile check in point - no need to queue
2. Great villas both times - clean and with everything we needed
3. Able to upgrade our car for no extra charge
We thoroughly enjoyed both holidays and would book with Simply Travel again - as long as the website doesnt crash again!
globe trotting girl's review and ratings | 268 words
Review by
Guest.
on 23rd May 2008
User Rating : 2
Respect :
0
Having travelled with Simply Travel a few years ago and being impressed with everything about them, we booked self-catering holiday to Madeira with them as my partner is now disabled and we wanted a hassle-free trip. How the service has changed since being taken over by Thomson. They hadn't remembered to book our accommodation and we were told on arrival at the airport that we had no option but to stay in a hotel room. As we are vegetarian, being able to self-cater is essential as veggie food ...
Guest.'s full review | 222 words
Review by
mondoUK
on 9th Nov 2007
User Rating : 1
Respect :
0
I have used Simply Travel twice now, however it stops there, customer services is very below standard. I received a letter from simply travel stating they lost most of my complaint letter even though I sent it specially delivery, didn't acknowledge half my main points and sent a useless letter back in return. Very poor customer services however I am sure I will find a suitable lever of customer services else where
mondoUK's full review | 224 words
Review by
mmg
on 23rd Sep 2006
User Rating : 5
Respect :
0
Have been using Simply Travel for many years. Had a disappointing experience with their service a few years ago but thought we'd give them another chance. However, this year was another disappointment. Simply contacted us two weeks before our due departure to let us know that our secluded villa would no longer be secluded as construction was going on around it, although the details they gave us showed that they should have told us much earlier - the new construction was already three storey high ...
mmg's full review | 245 words
Review by
savanna
on 10th Aug 2006
User Rating : 9
Respect :
0
We have had trips all over Europe with Simply Travel and we will book again next year. If you want to see the real Greece or Turkey etc., then you won't be disappointed. If you want bars and crowds, book with someone else!!
savanna's full review | 140 words
Review by
nellwood
on 20th Jun 2006
User Rating : 0
Respect :
0
We booked our holiday to Croatia three months ago. Since then Simply Travel have changed our flight times twice and have now (a week and a half before we fly) informed us that our flight will not be going to Split, but will instead be going 100 miles outside, and we will be transported by coach for two hours to Split. Simply Travel are offering no compensation or any options to refund or exchange our tickets, despite there being nothing in the terms and conditions to say that they are able to c ...
nellwood's full review | 135 words
Review by
babrahams
on 25th Nov 2005
User Rating : 10
Respect :
-1
We have just booked our holiday to Tuscany with Simply Travel, and after the quick, pleasant, and simple way to book the holiday, we are just hoping the holiday is just a pleasant and peaceful.
Staff are very pleasant on the phone, and go out of their way to sort out and answer all your questions as soon as possible. Paperwork was sent quickly, and again it is all laid out very clearly.
Can't wait for our holiday, and will update further once we have been.
babrahams's full review | 111 words
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