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Written on: 26/04/2013
Used to spend at least £50 a month on this site, have been using it for a couple of years and never had any problems. All of a sudden last month I was charged an extra £5.00 delivery charge to my address in Northern Ireland. No idea when this was introduced and no idea why when its Parcel Force who deliver and they do not charge any extra to send post from Northern Ireland to England so why the extra charge from Whisky Exchange. Anyway I wrote to them and did not get any reply or explanation… Read Full ReviewVisit thewhiskyexchange.com
Written on: 26/05/2011
I was very impressed with the Web Site, and as my Son had particularly requested Jack Daniels 1954 Gold Medal for his 30th Birthday present, I was quick to place an order, not requesting a special delivery as I was assured on line it would be 3/4 days and I had 9 days until the actual Birthday. I waited until the 5th day until an email arrived telling me to track my delivery, and that it had only just been collected by Parcel Force, which meant it was'nt going to arrive by Saturday May 21st as… Read Full ReviewVisit thewhiskyexchange.com
Written on: 19/05/2011
Overall, I was happy, but I cannot give a full 5 stars because one of the products I selected and purchased on-line, was not available.
In fairness, I was contacted by the post-sales team, and a ful explanation was given, but I was dissapointed that the product I selected was discontinued. That being the case, it should not have been available to "select" on-line. Apart from that, the service was excellent… Read Full Review
Written on: 06/05/2011
When i look back through the orders i have placed with the Whisky Exchange and the amount of money that has changed hands. I feel slightly begrudged at the fact that i have never been offered any kind of loyalty reward. I can buy a bunch of bananas from my supermarket for a few pounds and get loyalty points and yet when i spend 600 pounds on the Whisky Exchange i dont even get free delivery!… Read Full ReviewVisit thewhiskyexchange.com
Written on: 19/04/2011
I purchased three bottles of malt whisky as it is limited supply. On opening the packaging, which was very good, I was very disappionted to find the bottles were not in the boxes which were shown in the website. In my opinion the boxes are an essential part of the item and complement the whole package. It is the reason why I awarded three stars and not four. The ommission of the boxes should have been made clear prior to purchase… Read Full ReviewVisit thewhiskyexchange.com
Written on: 15/04/2011
No issue with the supplier. Goods were delivered and I was not in. I re-arranged a delivery which never arrived and eventually had to pick up from local post office. No communication or response received from the delivery company!… Read Full ReviewVisit thewhiskyexchange.com
Written on: 31/03/2011
An experts' comments on the different brands of Armagnac would been of help as I was choosing gift for a friend, not for myself… Read Full ReviewVisit thewhiskyexchange.com
Written on: 09/03/2011
The delivery and action time taken was excellent. i got what i wanted well in time and safely.
The packaging was great and well delivered very professionally.
I did feel however that the product and service was a bit too pricey. However since this was a difficult to get item and i have promised it to my son, this aspect is bearable for once… Read Full Review
Written on: 04/03/2011
My only comment is, I sent you an e-mail to see if I qualified for the hip flask you were offering if I bought two of a certain whisky, but I had to send one to a freind , so I had to make two orders which ment it only looked like i had bought one. And i have still not had a reply or my hip flask… Read Full ReviewVisit thewhiskyexchange.com
Written on: 23/02/2011
Very peaty, perhaps more though than described on the website, certainly not a whiskey to be taken lightly!… Read Full ReviewVisit thewhiskyexchange.com
Written on: 19/02/2011 by dahacouk (1 review written)
I was dismayed to find that the packaging that these guys use is not at all environmentally friendly.
The whiskey is a bit acidy and I've had better organic whiskey.
Cheers Daniel (dahacouk)… Read Full Review
As rated by our community of reviewers
" No customer service " Read More
" Great present idea " Read More
" It is so easy! " Read More
" Late delivery, no communication, no goodwill " Read More
Written by Sveta32
" Charged. No goods. No refund. " Read More