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Written on: 14/10/2016 by Dixieo1983 (1 review written)
Couldn't tell users here whether their products are as described as they haven't arrived. Management of their supply chain is also poor, the quote from the person I spoke to at The Whisky Exchange, "we can only use that parcel company". - They're helping you lose customers! We've been messed around and lied to by the parcel delivery company and when I asked for a refund as I'd had enough of being mucked about, was told no. Because, they'd made an attempt to deliver. Well, as they'd requested a… Read Full ReviewVisit thewhiskyexchange.com
Written on: 30/06/2016 by EmmaLD87 (1 review written)
I ordered a bottle of Single Malt Irish Whiskey for Father's day 2016 and paid specifically to be delivered on Fathering Sunday - the delivery fee for this was quite high. The whiskey did not arrive on Fathering Sunday, but instead a few days later. The company did not contact me to inform me of this delay ... instead they waited for me to contact them ... of which, there was no real apology just an explanation that they will look into what has happened. Again, after no response (and a few… Read Full ReviewVisit thewhiskyexchange.com
Written on: 11/12/2015 by McClellanoz110 (1 review written)
I was massively disappointed with my experience, and 10 days after ordering a product on EXPRESS delivery - it still hasn't arrived. The staff on the phone were quite abrupt and rude and to be honest I'm questioning if I'll ever get my order. I'm absolutely livid. If you're a paying customer of quality goods and don't expect to be treated like a fool!… Read Full ReviewVisit thewhiskyexchange.com
Written on: 09/07/2013 by hkateh (1 review written)
having been deligthed to have found the particular brand of rum we had been looking for, I put an order in 6 dates ago. I was assured by the web sight it would arrive in the stated time. I received no communication from the Whiskey exchange. I only found out it has not even been dispatched because I rang them, this item order was a present from a number of us, for a work colleague - very disappointed… Read Full ReviewVisit thewhiskyexchange.com
Written on: 23/06/2013
My first transaction on thewhiskyexchange.com was a nightmare....with a final hammer on the coffin being that my order was cancelled since there was zero coordination among the various departments...I ordered a hanyu ace of clubs on the 3rd of June and got an email on 5th of June to prove my identity which I did send details on 6th of June......subsequently no intimation and finally an email on the 17th of June that my order was cancelled since stocks were sold out.....the relation manager… Read Full ReviewVisit thewhiskyexchange.com
Written on: 17/05/2011
Part of my order was out of stock and The Whisky Exchange were good enough to exchange the ordered goods for an alternative and post it first class to arrive on Saturday at no extra charge as it was wanted for a birthday present. Excellent service. The whisky was much appreciated by the recipient… Read Full ReviewVisit thewhiskyexchange.com
Written on: 23/04/2011
I am a pub that specializes in real ales and ciders, and whiskey!!!!! There won't be too many people purchasing the amounts I do. You have some excellent products, but learn to work with the on trade, many of us are free of tie on spirits. If you wish to close public houses and to eventually destroy your own source of income carry on as you are. If you offered genuine on and off licence prices with just a 1 case minimum then there is hope that more of us would supply good whiskey. I bought 3… Read Full ReviewVisit thewhiskyexchange.com
Written on: 21/03/2011 by david bate (1 review written)
excellent service , although i did think delivery cost for two bottles was quite high… Read Full ReviewVisit thewhiskyexchange.com
Written on: 12/03/2011
The Middleton delivered was not right it was false and not right. I have had a number before and this was a cheaper substitute.
I am going to follow this up with trading standards. This is a fraud!… Read Full Review
Written on: 27/12/2010
I placed an order 2 weeks before Christmas, planned as a gift. The website claimed products were being dispatched within 24 hours. 1 week later, my order was still being 'processed'. I e-mailed, but received no response. By thurs 23rd Dec, my order was marked as having been 'despatched'. However, still no sign of it and no response to further e-mail. Great range of whiskies, but no good if they do not arrive on time and customer services do not respond to contact… Read Full ReviewVisit thewhiskyexchange.com
Written on: 27/12/2009
Had a truly dreadful customer service experience with this company.
Ordered over two weeks ago and received a tracking number for the order. Website constantly said order had been dispatched and when I phoned I was told it was with DHL their couriers.
Nearly 3 weeks later on X-Mas Eve (I ordered as a Christmas present) I was told that the product wouldn't actually be with me as it had been "damaged in transit"
I had to chase them myself to get this unsatisfactory answer and am now attempting… Read Full Review
Written on: 23/12/2009
Very very diappointing service from this company.
I ordered the Malt Whisky in time for Christmas on 15th December. Their website stated it was in stock and would be with me within 3-4 days. As of the 23rd it has still not arrived.
I specifically stated I needed it for Christmas Eve if not earlier as it was a present.
I heard nothing from the company and assumed all was well. When I contacted them on 22nd I was told there had been a stock issue but product would be with me the next day… Read Full Review
Written on: 12/11/2009
I have been waiting over 2 weeks for my order, emailed them 4 times and they won't even bother to answer. I say if you order, do so at your own risk. And don't expect any help from anyone at the whisky exchage. They have no problem taking your money but then you are on your own. Worst shop in England. Didn't even get a tracking number. AVOID… Read Full ReviewVisit thewhiskyexchange.com
As rated by our community of reviewers
" Lethargic Customer Service & Lond Queues at Checkouts " Read More
" Dishonest and unprofessional " Read More
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