The Whisky Exchange Reviews - www.thewhiskyexchange.com

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Latest Reviews

“Great service!”

Written on: 13/07/2014

I order 4-6 bottles of whisky from TWE now and then. They offer an opportunity to get hold of whisky that is unavailable here in Norway. I would use TWE more if the prices also could compete with the local Norwegian prices at "Vinmonpolet". Unfortunately they can't after tax, toll and transport costs have been paid. So mainly I will buy whisky that can't be found in Norway or special offers for more expensive whisky, like Highland Park 30 yo. For a delivery of six bottles, one bottle of Port… Read Full Review

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“Disappointed”

Written on: 07/07/2014 by joybear (1 review written)

I've made purchases on this site for years and had been recommending the site to my friends. I enjoyed finding rare bottles for gifts. But this last gift was such a huge disappointment I can no longer purchase or recommend this company. The bottle came in beat up packaging, leaking, with a destroyed cork. After contacting the company and sending pictures. They apologized and offered a small discount towards a new bottle. Unfortunately this discount won't even cover my shipping costs (as I am… Read Full Review

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“Excellent Delivery”

Written on: 05/03/2014 by pjCarroll305 (1 review written)

Packaging was very nice! I love the special detail and attention with the packaging… Read Full Review

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“Excellent all round experience”

Written on: 18/09/2013

I have ordered from them many times and have never been dissapointed. Everytime I am in London I make it a must to go and visit them in their shop. Its not like walking into a normal shop, its like walking into someones (very large) front room. The staff are always willing to help you and its clear that they not only enjoy their job but they are passionate about it too. It is the only shop I have ever been in where I get the feeling that the staff would still work there even if they did not… Read Full Review

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“non delivery of purchase, needed by the stated date”

Written on: 09/07/2013 by hkateh (1 review written)

having been deligthed to have found the particular brand of rum we had been looking for, I put an order in 6 dates ago. I was assured by the web sight it would arrive in the stated time. I received no communication from the Whiskey exchange. I only found out it has not even been dispatched because I rang them, this item order was a present from a number of us, for a work colleague - very disappointed… Read Full Review

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“Terrible experience ”

Written on: 23/06/2013

My first transaction on thewhiskyexchange.com was a nightmare....with a final hammer on the coffin being that my order was cancelled since there was zero coordination among the various departments...I ordered a hanyu ace of clubs on the 3rd of June and got an email on 5th of June to prove my identity which I did send details on 6th of June......subsequently no intimation and finally an email on the 17th of June that my order was cancelled since stocks were sold out.....the relation manager… Read Full Review

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“Extra postage”

Written on: 26/04/2013

Used to spend at least £50 a month on this site, have been using it for a couple of years and never had any problems. All of a sudden last month I was charged an extra £5.00 delivery charge to my address in Northern Ireland. No idea when this was introduced and no idea why when its Parcel Force who deliver and they do not charge any extra to send post from Northern Ireland to England so why the extra charge from Whisky Exchange. Anyway I wrote to them and did not get any reply or explanation… Read Full Review

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“Unfailingly quick and reliable”

Written on: 28/02/2013 by Tuppencehalfpenny (1 review written)

I live across the other side of the world and TWE has unfailingly delivered my single malt purchases (more than 10 in the last 18 months) within 5 working days on all but one occasion when the airlines decided to deliver it to Shanghai instead of Sydney... however, I was in NZ at the time and was none the wiser as it was still waiting for me upon my return to Sydney. The have the widest range I have found anywhere and in fact can still get my Japanese malts cheaper through TWE than buying… Read Full Review

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“Superb Transaction”

Written on: 15/12/2012 by santasurf (1 review written)

Was a little hesitant about shipping overseas. Didn't want to pay for something only to be "snatched away" from "Santa Police"...Oh well, I decided to try anyway. I placed my order on Sunday evening and received my item the following Friday !! (5) days to ship from UK to California!! Amazing. It's taking longer for my other ebay shipments to ship interstate! Also the items were packaged with care and arrived w/o any problems, Thanks again. Will use and recommend in the future. ED… Read Full Review

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“Great company to order from. Would definitely use again!”

Written on: 24/11/2012 by ladyham (2 reviews written)

Have ordered from this company on 2 occasions and been impressed with the service both times. Last time ordered on Friday 9th November and had order delivered on Monday 12th! Packaged very well. Excellent service. Ps would highly recommend their Rubis chocolate wine...... Gorgeous!… Read Full Review

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“Great service, fast delivery, wide product range”

Written on: 07/06/2012 by rachlikesrhythm (2 reviews written)

I've used this site several times when buying whiskey as a gift. I've always found the website really informative for someone who doesn't know a great deal on the Scotch front (like me) and it's the only place I look now when I need to get something along those lines. I first used it to get hold of a bottle of limited edition Shackleton's Whiskey - some really great info on this on the website too, well worth a read. Hassle-free, reasonable shipping costs, never had an item I've wanted out… Read Full Review

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“Xmas Present”

Written on: 06/12/2011 by kenny57 (1 review written)

My Wife's favourite tipple, we always buy it on our Irish Holiday but i found this outlet so the rest will be history. At last a British Company that responds to its customers needs as we all hope they would, highly recommended… Read Full Review

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“Excellent Selection at a Good Price”

Written on: 30/11/2011 by AndrewMcG (1 review written)

I have used TWE on several occasions over the last couple of years and they have not disappointed. The website is easy to navigate, the selection of products is pretty much as broad as you could wish and the prices competitive. It is sometimes a bit of a gamble when ordering spirits or wines as to how they will arrive but TWE's packaging is exemplary. Everything is very well insulated, even down to polystyrene in the individual whisky boxes or tubes inside; my orders have always arrived on time… Read Full Review

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“Great Service”

Written on: 07/07/2011 by toprott (1 review written)

First time I have bought from The Whiskey Exchange and very impressed so would definately use again. Paid for standard 3-4 day delivery, goods arrived next day, great packaging kept the bottle and glasses safe!… Read Full Review

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“One Happy Collector!”

Written on: 01/06/2011 by Colin.skelton (1 review written)

The WE is always my first Net call when I am increasing my collection. In the vast majority of cases their prices are superior to the competition and most definitely their delivery charge is now miles better! I wish the WE had a greater range of Irish Whiskey as I do find a number of Brands on other sites not available from them. WE's website is great to source whiskies and troll through the various sorts. It is very easy to navigate and uncluttered with stuff not needed. To WE: thanks for… Read Full Review

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“First time buying off The Whisky Exchange”

Written on: 01/06/2011 by pawlu87 (1 review written)

Since I am a member of The Glenlivet I was sent an email with an offer to buy the 21 year old. The offer was for father's day and inclusive of the bottle I received two free glasses and 101 Whiskies to try before you die by Ian Buxton. I thought that this was a great deal so I bought it and three days later (weekend counted) I received everything packed really well. Can't complain about anything, everything worked well with the site. The logging system and the payment system were clear and… Read Full Review

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“First purchase review”

Written on: 01/06/2011

I bought a Laphraiog miniature from The Whisky Shop on a recent visit to Scotland. I drank it whilst watching the Eurovision Song Contest - the malt made the music almost pleasant to listen to. An excellent drink full of distinctive flavour. The memory of the taste stays with you for some time. I searched for Laphraiog on line and thought the offer from your website was the most attractive… Read Full Review

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“This is a comprhensive web site for the bourbon...”

Written on: 01/06/2011

This is a comprhensive web site for the bourbon enthusiast, with a lot of rare and single bottle varieties available. Pricing may in some cases be erratic, with some 1 litre Jack Daniels priced below the 75cl bottles. However I generally found pricing lower than competitors. Order confirmation and delivery is swift, and products well packaged… Read Full Review

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Guest's Comment

Written on: 16/07/2012

Other than an accelerated feoenmtatirn time and no hops, you could be describing brewing beer. For me the smell of the bubbling wort (for beer) is one of the better smells in the world grassy, grainy, fruity, coffee-y, sweet . *drool* I assume whisk(e)y wort must smell similarly?

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“The Whisky Exchange a top class place to get an...”

Written on: 01/06/2011

I am unable to comment on the actual whisky purchased on this occasion as it is a present for my husband. I have purchased several bottles for him over the past 4 years and always found the webiste very user friendly, the range of good extensive and good value for money. I buy whisky as a gift and every bottle I have bought he has loved. I would recommend the website to anyone. Communication is grest, you get confirmation of your order, notification when is has been dispatched and how to track… Read Full Review

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“Almost too late”

Written on: 26/05/2011

I was very impressed with the Web Site, and as my Son had particularly requested Jack Daniels 1954 Gold Medal for his 30th Birthday present, I was quick to place an order, not requesting a special delivery as I was assured on line it would be 3/4 days and I had 9 days until the actual Birthday. I waited until the 5th day until an email arrived telling me to track my delivery, and that it had only just been collected by Parcel Force, which meant it was'nt going to arrive by Saturday May 21st as… Read Full Review

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