Mr Clutch Autocentres Reviews - www.mrclutch.com

★★☆☆☆
2.0 / 5
438
28% of users recommend this
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Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com

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Latest Reviews

★☆☆☆☆

“Beware of MOT Renewal Notice”

Written on: 06/02/2016 by Sparksy001 (2 reviews written)

On the 28th January16 I received a letter from Mr Cluth informing me that my MOT expired in February 16. I arranged a test for the 6th Feb. My existing MOT in fact exoired on the 21st March and NOT February. The Expiry date on the MOT issued did therefore not include the normal 28 day 'additional' period you get when presenting your car for MOT early. As a result of incorrect information from your company I havebeen unable to preserve the anniversary of the expiry date. I have lost more than… Read Full Review

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★★★★★

“Mr Clutch Cardiff ”

Written on: 03/01/2016 by Natashay173 (1 review written)

I went to mr clutch in Cardiff for a new exhaust, I had a excellent service at a reasonable price as well. They eve helped me to find out why my engine light was on and resolved those issues for me. Very impressed at the service and cost would go there again… Read Full Review

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★★★★★

“The Best Service”

Written on: 21/12/2015 by vnRamos264 (1 review written)

Faultless and quality service The Manager was most helpful, would recommend Tunbridge wells branch to everyone. I was kept informed about repair as to cost and time it would take. You've probably tried the rest, now try the best… Read Full Review

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★☆☆☆☆

“Never avain!”

Written on: 19/11/2015 by HaleyMcDonough (1 review written)

I really wish I did my research before going into Mr clutch for a new clutch on a Nissan pathfinder. Apart from the clutch I have never had a problem with the car however when the car came out of the garage it pops out of 5th gear! Mr clutch will not accept liability even though I have never had problems with the gears before! Sent a letter to the MD like their company ethos states when you have a complaint... Well, he didn't care so got a reply from from their relations officer basically… Read Full Review

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★☆☆☆☆

“Paid for new clutch discovered hadnt even changed it ”

Written on: 04/11/2015 by Finlou (1 review written)

Went to Mr clutch in Milton Keynes as had the cheapest quote. After 500 mile check it was discovered the clutch was slipping after talking to the manager I felt something wasn't right. Went to an independent garage who stated the clutch was never changed. I Paid £350 for them to falsly take money from me.might as well have thrown money in the street. I am appalled by this service.whts worse is my 2 children travel in this car. DO NOT EVEN ENGAGE WITH THIS COMPANY… Read Full Review

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★☆☆☆☆

“AVOID, AVOID, AVOID, AVOID!!!!”

Written on: 03/11/2015 by kyd2008 (2 reviews written)

I had a clutch and flywheel changed in their Leyton garage. First of all, I brought the parts from Eurocarparts, so Mr Clutch guys wouldn't give any warranty for labour, then when they removed the gear box they broke the plastic support of the crankshaft rotation sensor, which was being fixed onto the engine and the gearbox.  they didn't say anything, I took the car out and it could barely start, maybe after 20 second of the electromotor struggling. I went back, they told me what was wrong… Read Full Review

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★★★☆☆

“Mr Clutch-Chelmsford (Workmanship)”

Written on: 24/10/2015 by LondonBentley179 (1 review written)

Initial Contact made and a prompt estimate was given, vehicle booked in 5 days from call (earliest appointment), Vehicle dropped off for a replacement clutch, a few hours lapsed and I was informed it also needed a Gearbox, work agreed and vehicle was collected. Having returned home the vehicle was inspected to find the following: **** Gearbox Drain Plug had not been tightened and was left more less fully retracted out and could be turned using two fingers (this had to be tightened using the… Read Full Review

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★★★★★

“Mr Clutch Kingston”

Written on: 25/09/2015

I am delighted with the customer service which is friendly and polite. I have used the Kingston branch a few times now for various repairs and I feel I can trust their work and find them very competitive too… Read Full Review

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★★★★★

“Reading Branch”

Written on: 24/09/2015 by Caversham19 (1 review written)

We use Mr Clutch in Reading regularly, Pete and his brilliant team are always very helpful. Regards from the team at Caversham Vehicle Hire… Read Full Review

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★☆☆☆☆

“Wouldn't even turn around in their carpark!”

Written on: 16/09/2015 by znPerez465 (1 review written)

Shocking - Poor service from the moment I walked through the door, and the car failed the MOT there. Came out to the car and it was noisy and had no power. Mr Clutch advised they had not touched it - only for them to put it on the ramps and my new custom exhaust system was in two parts. They put it back together, and took it to a main dealer for retest and it sailed through no problems! Overall, I wouldn't use them or recommend them… Read Full Review

Azizul's Comment

Written on: 21/10/2015

I ended up with 3 months headache when i took my car to them

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Azizul's Comment

Written on: 21/10/2015

I ended up with 3 months headache when i took my car to them

Reply to this comment
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★☆☆☆☆

“Irresponsible ”

Written on: 11/09/2015 by Ivys (1 review written)

Took car back today as new clutch left a rubbing noise when turning. Told to go back another day which is ok. Retuning to car to find door damaged which now needs a body repair job which the are taking responsibility for but had I not noticed no one came and mentioned what had happened. They leave car dirty from work they have done without any attempt to clean. So far I would not recommend this branch. (Hayes). I have now to experience gping back to still get clutch problem sorted and damage to… Read Full Review

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★☆☆☆☆

“Chelmsford Branch Bashed My Car”

Written on: 07/09/2015 by vxHolt331 (1 review written)

After 5 hour in the garage the car was returned to me with large bump on the rear, they denied all liability claiming that it was like that when they got it and CCTV images collected of the forecourt and workshop would show there innocence. They never ever produced the images to refute my claim. Head office refused to admit liability.So it was word against word!! Month after getting timing belt fitting the new one snapped!! They did however repair this free of charge. In my opinion the new belt… Read Full Review

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★☆☆☆☆

“Bedminster bristol centre ”

Written on: 19/08/2015 by Hosken1991 (1 review written)

Very rude, told me one price before and nearly doubled it after the work was done, wouldn't trust them, it's all excuses and lies, would never go back, stay away!!!!!!!!!!!!!!… Read Full Review

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★★★★★

“POMPY BRANCH ”

Written on: 03/08/2015 by Meghank421 (1 review written)

100% HAPPY WITH ALL THE WORK AHD HELP THEY GAVE . THA MANAGER AND ALL THE STAFF WAS SO NICE . SO A REALLY BIG THANK YOU AND I WILL TELL FRENDS HOW GOOD YOU ALL ARE… Read Full Review

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★☆☆☆☆

“Ripp of and very untrusted (Jul 2015)”

Written on: 27/07/2015 by 305McPherson (1 review written)

Some branches of this company are liars first they speak with you nice ,after you get a cheap prices , in final they double your bill , and you will see how they treat you after .I am foreigner and advises you avoid this company… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 22/07/2015 by Schultz388 (1 review written)

This has taken me a while to write - but over a year ago Mr clutch in high Wycombe told me I was in desperate need of new brake discs ... Over a year on and after asking numerous different mechanics how my brakes are ... Fine they all say! Don't need new discs at all and the have plenty of mileage left in them. They also quoted me for a radiator part which they said would be over £500 - got a recommended independent mechanic to fix it and it was less than half that! They have immature, spotty… Read Full Review

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★☆☆☆☆

“Incompetant”

Written on: 08/07/2015 by Tariannabella (1 review written)

Booked an MOT paid in advance. Went in on the day, they had no record of it. The customer assistant In Bristol Malaga branch was rude and arrogant and couldn't of cared less. Telephoned head office to find out what happened as they were happy to take my payment and was offered a complimentary mot & service but will need to be called back to arrange it with another garage. No call back so I called them. Same story someone will call you back. I would strongly advise stay away from Mr Clutch… Read Full Review

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★★★★★

“Professional Manager and excellent service”

Written on: 06/07/2015 by HaroldThurston337 (1 review written)

I have had a great service experience from Enfield Branch. I have been using them for last 5 years and it has been a very good experience. Even when I had decided to get the MOT repair from outside Mr. Clutch they were happy to do the retest same day. … Read Full Review

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★☆☆☆☆

“High Wycombe”

Written on: 19/06/2015

Had a very bad experience at the High Wycombe branch 18/6/15 in case you think this is an old review and things have changed!! . My advice, get an online quote if you can. Or at least get it in writing in some form. Was given a verbal quote, turned up with my vehicle and the price had doubled. Even that price was slightly higher than 2 local branches and online, which were exactly the same! Receptionist will argue with you if you challenge her! And you will be told to "get another hearing… Read Full Review

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★☆☆☆☆

“Appalling and untrustworthy ”

Written on: 28/05/2015 by misskpm (1 review written)

My car was taken to Mr Clutch Southend by the RAC. Due to their extortionate prices I arranged for it to be collected by a local garage. When they arrived my car has a flat battery-after being there for 2 days! The windows were open and the contents of the glove box were strewn over the floor. I contacted their Head Office and was told they'd call me back etc etc. I never heard from them again. Disgusting service all round. AVOID… Read Full Review

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