Mr Clutch Autocentres Reviews - www.mrclutch.com

★★☆☆☆
2.0 / 5
27% of users recommend this
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Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com

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Latest Reviews

★☆☆☆☆

“Rubbish,....”

Written on: 18/08/2014 by 88888899 (1 review written)

Waste of money, might as well throw £400 in the trash. It is all talk with them, we were told they have replaced our worn clutch for a new one...2 days into using the car, the same problem is reoccuring.. Never Never will use them again… Read Full Review

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★★★★★

“Excellent service at Northampton branch”

Written on: 02/08/2014 by NevaehLindsay1978 (1 review written)

Arrived for MOT early but was seen to straight away, efficient service and certainly did not try to rip me off (didn't fail and the advisories were genuine as I knew about them already)… Read Full Review

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★★★★★

“Outstanding Customer Service at Kingston”

Written on: 01/08/2014 by FetchamDealer (1 review written)

As a small motor dealer,I am always looking for reliable service/repair facilities. I went to Mr Clutch Kingston posing as a private individual so as not to receive preferential treatment, and found their service second to none. The manager, and his team can be fully relied on to perform any repair to the highest standard. I have no hesitation in recommending them. I will continue to use them for all my cars… Read Full Review

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★☆☆☆☆

“Worthless warranty ”

Written on: 26/07/2014 by rxHunter63 (1 review written)

I had my clutch replaced 7 months ago, at the Wimbledon branch; I found the technicians decent and polite overall. Unfortunately, my car broke down a few weeks ago, and on inspection, it turned out to be a problem with the gearbox. On closer inspection, it became clear that the gearbox had failed due to a faulty/broken clutch plate - fitted by Mr Clutch - which had caused metal filings to enter the gearbox. When I contacted mr Clutch's head office, about the faulty part and they were less… Read Full Review

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★★★★★

“honest and professional”

Written on: 18/07/2014 by kcSutton460 (1 review written)

Very honest at mr clutch kingston, They found £40.00 cash in the car which was promptly returned to me. The garage was was very professional and so a very big Thank you to the team for providing a superb and flawless service. Very commendable from start to finish will definitely recommend.. Thanks again… Read Full Review

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★☆☆☆☆

“Mr.**** more like!”

Written on: 15/07/2014 by biGonzales39 (1 review written)

The man who was serving us seemed like the guy in charge, he was an absolute fool. His attitude stunk to the high heavens & did not help me and my partner one bit. I would NEVER use this service ever again… Read Full Review

Mmmmm2000's Comment

Written on: 18/07/2014

Interested to hear which branch this was. Please let me know as I have had a bad experience too.

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★☆☆☆☆

“Report to Trading Standard!”

Written on: 13/07/2014 by dgBaldwin284 (1 review written)

My little sister had a problem with her clutch and knowing nothing about cars took it to Mr Clutch. They obvious took advantage and told her it would cost in excess of £700. To put this in perspective the car is worth £800. They were very abrupt and unhelpful and told her if she didn't like it she knew what she could do. Fortunately, she went and got two other quotes for the work required and both were under £200. Needless to say at three times the two other quoted prices we struggle to… Read Full Review

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★★★★★

“Norwich branch much improved in last five years.”

Written on: 07/07/2014 by syoungs (1 review written)

Having had the clutch bearing break up on my work van, I needed it repaired quickly and cheaply so as not to let my customers down. I spoke to the Norwich branch on sat morning and they promised me they could get it done in a day on Mon. Five years ago they let me down badly with a Citroen so I was a bit concerned about going there, but. No one else was as cheap or could do the job as quickly. They took the van in and called a couple of hours later with a couple of extra jobs that needed doing… Read Full Review

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★☆☆☆☆

“Bad work, damaged my car”

Written on: 14/06/2014 by Lucian136 (1 review written)

destroyed my car's gearbox and clutch. its really a bad experience,dont waste your money and time by going to mr clutch… Read Full Review

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★☆☆☆☆

“Dishonest, Mr Clutch Maidenhead”

Written on: 06/06/2014 by arotog (1 review written)

Dont expect the branch manager to take responsibility for bad workamship or peripheral damage on your vehicle. Thier headoffice complains department is a waste of time. Their so called (invisible)regional manager completes the rot coz he cant be bothered to do a proper investigation and has no customer relation skills. Having spent close to £3000.00 at this branch, the least i expected is honesty from the branch manager. A truly dissapointed customer. Please be warned… Read Full Review

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★☆☆☆☆

“One star, wish it could be none. Booked the car for an...”

Written on: 04/06/2014

One star, wish it could be none. Booked the car for an MOT. Informed it had failed the brake test and was informed that the slave cylinder had probably seized and so needed replacing. Later examined the cylinder, no sign of corrosion, abrasion, scratches or “metal grab”. Pistons moved quite freely and seals in good order.) Was informed it Still failed brake test, same results. “Ah! It must be the hose.” After replacing the hose, I was informed it still failed with the same results… Read Full Review

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★☆☆☆☆

“Don’t go there! Save time & money!”

Written on: 31/05/2014

Booked my car in a week in advance with the Basingstoke branch for (in this particular order): snapped handbrake cable repair and MOT. Got MOT “done” and no handbrake (despite staff knowing about the problem beforehand)! Obviously the car did not pass MOT because of … handbrake! As an explanation the branch manager told me “ it wasn't his problem that the supplier delivered too long cable” and he “doesn't want me here” when I questioned about sense of carrying out the MOT test… Read Full Review

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★★★★★

“Quick, efficient & customer friendly.”

Written on: 31/05/2014 by Mjoshi (1 review written)

I had my car MOT & full service in the Hayes branch & had no problems. I took it in the morning & as promised was given it back by 15.00 just in time for school run.! The person at the reception was very friendly & informative. He explained any issues with the car & He told I can come in anytime to have the basics checked on my car for free. I was really happy with the service & my car is driving fine. I would recommend them. Thanks Meena… Read Full Review

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★☆☆☆☆

“Warning! Do not use.”

Written on: 14/05/2014 by Johnboywalton (1 review written)

You are taking a massive risk using this company. If anything goes wrong they will use the "most economical option" to try and repair your car, that means the cheapest for them. In my case I had a cam belt replaced on a Ford Mondeo. The cam belt snapped, they blamed there software! They replaced the engine with a scrap yard engine(Ford main dealer opinion) and all the problems I had after that were blamed on the parts from my original engine, they would never take the blame for anything they… Read Full Review

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★☆☆☆☆

“Poor from the start ”

Written on: 10/05/2014 by Donaldson177 (1 review written)

I phoned the Manchester branch for a quote on a dual mass flywheel and clutch to be fitted on my car. I was told that they would either get back to me that same evening or first thing in the morning which I was fine with . After still not receiving a call off them I rang them again in the following afternoon. They had my car reg written down from the previous call. I was apologised too and they told me they would phone me back within a few minutes which they never did. Im glad I found out that… Read Full Review

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★★★★★

“Great service, fast and reasonably priced! ”

Written on: 07/05/2014 by jademariemiles (1 review written)

Would recommend this garage to anyone - I had my MOT there May 2014. They were friendly, very quick and are very reasonably priced. Have recommended to all my family and friends… Read Full Review

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★★★★★

“Great Garage!!!”

Written on: 04/05/2014 by Northvc493 (1 review written)

I took my car into Mr Clutch Glasgow (Portman Motors) the staff couldn't have been more helpful and I will definitely use this garage again. Reasonable prices, called me to let me know my car was ready, and they basically did everything they said they would. Very Happy with the service at this garage!… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 03/05/2014 by McGinnis375 (1 review written)

Dreadful service: slow, non-communicative and dismissive. Dropped the car at 8am in Maidenhead to be told that 4pm pick up was fine. No communication all day and when I called at 4pm I was told it had failed it's mot and that they didn't know when they could get to my car (to replace shock absorber mounts) and that they had no idea how much it would cost at 74.50 per hour for the labour. I was told also that the parts needed to come directly from fiat when they didn't. I had driven 20 miles for… Read Full Review

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★☆☆☆☆

“Dreadful service and attitude”

Written on: 29/04/2014 by JarrettMcNamara (1 review written)

Booked car in for air conditioning service for the following monday at 10.30am . Arrived at the designated time and was told oh, can't do it unless you wait untill this afternoon. I told them that I had driven 23 miles from home and that there was no where to wait for that long...Oh well said the manager and carried on at his computer. Why the hell they did not telephone me earlier to say don't bring the car I don't know. First time I have attempted to use this branch, and it will be the… Read Full Review

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★☆☆☆☆

“Quoted 254 for a new clutch at the Watford branch...”

Written on: 22/03/2014 by ivKrause54 (1 review written)

Quoted 254 for a new clutch at the Watford branch within three hours it had doubled for unnecessary add ons which after consulting with a mechanic he said I just didn't need what he said would prevent the car driving without shaking and juddering its funny how it does neither. I also found out after that it is a reconditioned clutch so not even new. The manager at the Watford branch was your typical oily rip off merchant who preys on people who know nothing about cars. Avoid at all cost… Read Full Review

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