Mr Clutch Autocentres Reviews - www.mrclutch.com

★★☆☆☆
2.0 / 5
27% of users recommend this
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Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com

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Latest Reviews

★★★★★

“honest and professional”

Written on: 18/07/2014 by kcSutton460 (1 review written)

Very honest at mr clutch kingston, They found £40.00 cash in the car which was promptly returned to me. The garage was was very professional and so a very big Thank you to the team for providing a superb and flawless service. Very commendable from start to finish will definitely recommend.. Thanks again… Read Full Review

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★☆☆☆☆

“Mr.**** more like!”

Written on: 15/07/2014 by biGonzales39 (1 review written)

The man who was serving us seemed like the guy in charge, he was an absolute fool. His attitude stunk to the high heavens & did not help me and my partner one bit. I would NEVER use this service ever again… Read Full Review

Mmmmm2000's Comment

Written on: 18/07/2014

Interested to hear which branch this was. Please let me know as I have had a bad experience too.

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★☆☆☆☆

“Report to Trading Standard!”

Written on: 13/07/2014 by dgBaldwin284 (1 review written)

My little sister had a problem with her clutch and knowing nothing about cars took it to Mr Clutch. They obvious took advantage and told her it would cost in excess of £700. To put this in perspective the car is worth £800. They were very abrupt and unhelpful and told her if she didn't like it she knew what she could do. Fortunately, she went and got two other quotes for the work required and both were under £200. Needless to say at three times the two other quoted prices we struggle to… Read Full Review

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★★★★★

“Norwich branch much improved in last five years.”

Written on: 07/07/2014 by syoungs (1 review written)

Having had the clutch bearing break up on my work van, I needed it repaired quickly and cheaply so as not to let my customers down. I spoke to the Norwich branch on sat morning and they promised me they could get it done in a day on Mon. Five years ago they let me down badly with a Citroen so I was a bit concerned about going there, but. No one else was as cheap or could do the job as quickly. They took the van in and called a couple of hours later with a couple of extra jobs that needed doing… Read Full Review

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★☆☆☆☆

“Bad work, damaged my car”

Written on: 14/06/2014 by Lucian136 (1 review written)

destroyed my car's gearbox and clutch. its really a bad experience,dont waste your money and time by going to mr clutch… Read Full Review

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★☆☆☆☆

“Dishonest, Mr Clutch Maidenhead”

Written on: 06/06/2014 by arotog (1 review written)

Dont expect the branch manager to take responsibility for bad workamship or peripheral damage on your vehicle. Thier headoffice complains department is a waste of time. Their so called (invisible)regional manager completes the rot coz he cant be bothered to do a proper investigation and has no customer relation skills. Having spent close to £3000.00 at this branch, the least i expected is honesty from the branch manager. A truly dissapointed customer. Please be warned… Read Full Review

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★☆☆☆☆

“One star, wish it could be none. Booked the car for an...”

Written on: 04/06/2014

One star, wish it could be none. Booked the car for an MOT. Informed it had failed the brake test and was informed that the slave cylinder had probably seized and so needed replacing. Later examined the cylinder, no sign of corrosion, abrasion, scratches or “metal grab”. Pistons moved quite freely and seals in good order.) Was informed it Still failed brake test, same results. “Ah! It must be the hose.” After replacing the hose, I was informed it still failed with the same results… Read Full Review

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★☆☆☆☆

“Don’t go there! Save time & money!”

Written on: 31/05/2014

Booked my car in a week in advance with the Basingstoke branch for (in this particular order): snapped handbrake cable repair and MOT. Got MOT “done” and no handbrake (despite staff knowing about the problem beforehand)! Obviously the car did not pass MOT because of … handbrake! As an explanation the branch manager told me “ it wasn't his problem that the supplier delivered too long cable” and he “doesn't want me here” when I questioned about sense of carrying out the MOT test… Read Full Review

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★★★★★

“Quick, efficient & customer friendly.”

Written on: 31/05/2014 by Mjoshi (1 review written)

I had my car MOT & full service in the Hayes branch & had no problems. I took it in the morning & as promised was given it back by 15.00 just in time for school run.! The person at the reception was very friendly & informative. He explained any issues with the car & He told I can come in anytime to have the basics checked on my car for free. I was really happy with the service & my car is driving fine. I would recommend them. Thanks Meena… Read Full Review

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★☆☆☆☆

“Warning! Do not use.”

Written on: 14/05/2014 by Johnboywalton (1 review written)

You are taking a massive risk using this company. If anything goes wrong they will use the "most economical option" to try and repair your car, that means the cheapest for them. In my case I had a cam belt replaced on a Ford Mondeo. The cam belt snapped, they blamed there software! They replaced the engine with a scrap yard engine(Ford main dealer opinion) and all the problems I had after that were blamed on the parts from my original engine, they would never take the blame for anything they… Read Full Review

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★☆☆☆☆

“Poor from the start ”

Written on: 10/05/2014 by Donaldson177 (1 review written)

I phoned the Manchester branch for a quote on a dual mass flywheel and clutch to be fitted on my car. I was told that they would either get back to me that same evening or first thing in the morning which I was fine with . After still not receiving a call off them I rang them again in the following afternoon. They had my car reg written down from the previous call. I was apologised too and they told me they would phone me back within a few minutes which they never did. Im glad I found out that… Read Full Review

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★★★★★

“Great service, fast and reasonably priced! ”

Written on: 07/05/2014 by jademariemiles (1 review written)

Would recommend this garage to anyone - I had my MOT there May 2014. They were friendly, very quick and are very reasonably priced. Have recommended to all my family and friends… Read Full Review

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★★★★★

“Great Garage!!!”

Written on: 04/05/2014 by Northvc493 (1 review written)

I took my car into Mr Clutch Glasgow (Portman Motors) the staff couldn't have been more helpful and I will definitely use this garage again. Reasonable prices, called me to let me know my car was ready, and they basically did everything they said they would. Very Happy with the service at this garage!… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 03/05/2014 by McGinnis375 (1 review written)

Dreadful service: slow, non-communicative and dismissive. Dropped the car at 8am in Maidenhead to be told that 4pm pick up was fine. No communication all day and when I called at 4pm I was told it had failed it's mot and that they didn't know when they could get to my car (to replace shock absorber mounts) and that they had no idea how much it would cost at 74.50 per hour for the labour. I was told also that the parts needed to come directly from fiat when they didn't. I had driven 20 miles for… Read Full Review

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★☆☆☆☆

“Dreadful service and attitude”

Written on: 29/04/2014 by JarrettMcNamara (1 review written)

Booked car in for air conditioning service for the following monday at 10.30am . Arrived at the designated time and was told oh, can't do it unless you wait untill this afternoon. I told them that I had driven 23 miles from home and that there was no where to wait for that long...Oh well said the manager and carried on at his computer. Why the hell they did not telephone me earlier to say don't bring the car I don't know. First time I have attempted to use this branch, and it will be the… Read Full Review

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★☆☆☆☆

“Quoted 254 for a new clutch at the Watford branch...”

Written on: 22/03/2014 by ivKrause54 (1 review written)

Quoted 254 for a new clutch at the Watford branch within three hours it had doubled for unnecessary add ons which after consulting with a mechanic he said I just didn't need what he said would prevent the car driving without shaking and juddering its funny how it does neither. I also found out after that it is a reconditioned clutch so not even new. The manager at the Watford branch was your typical oily rip off merchant who preys on people who know nothing about cars. Avoid at all cost… Read Full Review

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★☆☆☆☆

“New clutch”

Written on: 05/02/2014

Phoned for price of new clutch told £250 booked it in when they called me they said they also put clutch fluid in at £20 when I went to pay bill came to £320 I was discusted he told me it was vat why I asked why he never told me that he said he did he was lying if he had told me that I would have gone elsewhere as it was cheaper I will not recommend this place to anyone… Read Full Review

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★☆☆☆☆

“I took my wife’s Mercedes A class to Mr Clutch,...”

Written on: 28/01/2014 by PHILTR (1 review written)

I took my wife’s Mercedes A class to Mr Clutch, Bletchley, Milton Keynes for an MOT due to the reduced MOT price they sent me, which was £23.00. They informed that the vehicle had failed the MOT due to brake imbalance on the both the front and rear axles. They quoted me £150 to replace the front pads and discs, which they assured me would rectify the problem and £70 to ‘clean up’ the rear pads and discs which would rectify the brake imbalance on the rear axle. As the vehicle is six… Read Full Review

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★★☆☆☆

“Cheap for a reason ”

Written on: 25/01/2014 by James6336 (1 review written)

Taken two separate cars for a service and on both they manage to return them with minor pils leaks. Turns out they do not replace a 50p sub plug washer saying it is not 'required'. Any decent manual clearly states that it is part of a routine procedure. Now have nasty oil patches on my drive that Mr Clutch refuse to accept liability for. Approach with caution and your eyes wide open. They are cheap as they cut corners and do the very least work unless they can find expense faults. Also wanted… Read Full Review

Nick72's Response to James6336's Review

Written on: 26/01/2014

Hi, you didnt say which branch, but my van has just come out of the basingstoke branch(twice, so far), and i am not happy!
Had a new clutch and flywheel fitted last week at £900. 460 miles later it's slipping. Took it back and the manager, was very nonchalant. I am later told it is the rear engine oil seal has leaked, then later told its the gearbox has failed leaking on to the clutch, so will need a gearbox repair and another clutch. Telling me its 'bad luck!!!'
I have been an engineer for over 25 years and i know there was absolutely nothing wrong with the gearbox and suspect they have damaged it removing or refitting the box. Anyway, it is apparently my fault and my van is effectively held to ransom and my company has had to pay another £1000 for another clutch and gearbox. So far it has cost nearly £2000...it just needed a clutch. They damaged something putting it in and haven't got the balls to own up..thanks..AVOID MR. CLUTCH AT ALL COST..They may seem cheap initially, and there's a reason for that..substandard monkey fitters at basingstoke branch!!! Don't do it. Go somewhere else.
Nick.R.

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Hannis's reply to Nick72's Comment

Written on: 15/02/2014

A few years ago, eg 1999 I took my lovely Renault Clio 1.9 diesel into mr clutch at bush fair harlow ( this mr clutch centre is now closed ) for a new clutch. They quoted me about £260 to replace my slipping clutch, way cheaper than anyone else, Halfords wanted about £600 to do the job. Anyway, I came back later to see how they were getting on and noticed that they did not remove the gearbox, just wedged it back with a small gap just enough to remove and replace the clutches. I went back when finished and even gave the surly fitter £10 tip !! OMG 2 days later the gearbox packed up, lost its gears. Mr Clutch did not want to know and said it was a used car and gearboxes can go anytime !! I took it to a specialist gearbox centre in harlow and told them the gearbox had gone wrong....they guesed straightaway that I had had a clutch replaced at mr clutch and told me they had many other similar cases of gearboxes being forced onto the clutches , resulting in the gearbox driveshaft being pushed back and breaking the castings. So annoying that the6y said they could have done the job properly for a similar price to that charged by mr clutch. Anyway, it cost me £850 for a reconditioned gearbox to be fitted with a 6 month guarantee, no problems after. DONT GO TO MR CLUTCH !!

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★☆☆☆☆

“Disabled elderly person was given terrible service ”

Written on: 10/01/2014 by Mbl13 (1 review written)

I arranged for my godmothers car to go to mr clutch in Glasgow and and was quoted on line £329.99 and final bill was over 550, when complained to head office I was told it would be looked into, they never got back to me, I phoned again and spoke to head office manager again told he would get back to me, guess what, yes you guessed never got back to me, I rang again this morning and asked to speak to director, not available and will get back to me, I'm not holding my breath! I would suggest… Read Full Review

Mbl13's Response to Mbl13's Review

Written on: 16/01/2014

Oh and just have a look at your reviews seems over charging more than the quotation is a speciality of mr clutch as a whole, and ask for costumer service at your head office twice I was told they would look into this matter 2nd time by customer service manager and guess what ! You guessed it still waiting, very unprofessional . I'm still waiting if they would like to respond but forgive me if I don't hold my breath,

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