Mr Clutch Autocentres Reviews - www.mrclutch.com

★★☆☆☆
2.0 / 5
424
27% of users recommend this
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Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com

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Latest Reviews

★☆☆☆☆

“Ripp of and very untrusted (Jul 2015)”

Written on: 27/07/2015 by 305McPherson (1 review written)

Some branches of this company are liars first they speak with you nice ,after you get a cheap prices , in final they double your bill , and you will see how they treat you after .I am foreigner and advises you avoid this company… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 22/07/2015 by Schultz388 (1 review written)

This has taken me a while to write - but over a year ago Mr clutch in high Wycombe told me I was in desperate need of new brake discs ... Over a year on and after asking numerous different mechanics how my brakes are ... Fine they all say! Don't need new discs at all and the have plenty of mileage left in them. They also quoted me for a radiator part which they said would be over £500 - got a recommended independent mechanic to fix it and it was less than half that! They have immature, spotty… Read Full Review

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★☆☆☆☆

“Incompetant”

Written on: 08/07/2015 by Tariannabella (1 review written)

Booked an MOT paid in advance. Went in on the day, they had no record of it. The customer assistant In Bristol Malaga branch was rude and arrogant and couldn't of cared less. Telephoned head office to find out what happened as they were happy to take my payment and was offered a complimentary mot & service but will need to be called back to arrange it with another garage. No call back so I called them. Same story someone will call you back. I would strongly advise stay away from Mr Clutch… Read Full Review

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★★★★★

“Professional Manager and excellent service”

Written on: 06/07/2015 by HaroldThurston337 (1 review written)

I have had a great service experience from Enfield Branch. I have been using them for last 5 years and it has been a very good experience. Even when I had decided to get the MOT repair from outside Mr. Clutch they were happy to do the retest same day. … Read Full Review

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★☆☆☆☆

“High Wycombe”

Written on: 19/06/2015

Had a very bad experience at the High Wycombe branch 18/6/15 in case you think this is an old review and things have changed!! . My advice, get an online quote if you can. Or at least get it in writing in some form. Was given a verbal quote, turned up with my vehicle and the price had doubled. Even that price was slightly higher than 2 local branches and online, which were exactly the same! Receptionist will argue with you if you challenge her! And you will be told to "get another hearing… Read Full Review

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★☆☆☆☆

“Appalling and untrustworthy ”

Written on: 28/05/2015 by misskpm (1 review written)

My car was taken to Mr Clutch Southend by the RAC. Due to their extortionate prices I arranged for it to be collected by a local garage. When they arrived my car has a flat battery-after being there for 2 days! The windows were open and the contents of the glove box were strewn over the floor. I contacted their Head Office and was told they'd call me back etc etc. I never heard from them again. Disgusting service all round. AVOID… Read Full Review

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★★★★★

“Unbelievable service”

Written on: 26/05/2015 by Tindale2 (1 review written)

after smelling petrol and seeing liquid dripping from under my car i drove to Maidemhead Branch. The guy in reception, Monty, couldnt have been more helpful, he came straight out to examine my car and confined it was in fact a fuel leak. Even though the garage was busy, within an hour my car was fixed, back on the road with very little harm to my pocket! Great service, great value! Highly recommend the garage. Will definately be using for all my motoring needs in the future. Lin Collins… Read Full Review

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★★★☆☆

“Had booked car in for front pads & disks to be...”

Written on: 22/05/2015 by steamjohnny (1 review written)

Had booked car in for front pads & disks to be replaced on the Thursday morning on arriving was told only pads had arrived the disks would be arriving later that morning sometime, I asked them to check when they would be at the centre after they phoned the supplier I was told sometime later that day so I arranged for the work to be do after the holidays 5days later.I took the car back for 9am appointment only to be told the disks were not there and would arrive shortly they in fact arrived at… Read Full Review

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★★★★★

“MOT”

Written on: 09/05/2015 by 309Calhoun (1 review written)

on time,quick,very pleased (car 10 years old)… Read Full Review

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★☆☆☆☆

“DO NOT USE they tried trick and rip me off!!!!”

Written on: 08/05/2015 by Coyne273 (1 review written)

I used the Kingston upon Thames branch today and the experience has been appalling! I booked my car in for a MOT and basic service: The MOT picked up an issue with my car that 1 caliper needs replacing. They said this was going to cost £239 which is very expensive seeing as a brand new part is £80. I appreciate that they spotted this however, I wanted to take my car to another mechanic who offered to replace the part at a much cheaper cost - can anyone blame me? Well this is where the very… Read Full Review

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★☆☆☆☆

“Terrible Service - Complete Rip Off!”

Written on: 30/04/2015 by JoeCo123 (1 review written)

I recently visited Mr Clutch Nottingham for a clutch replacement. They were the cheapest garage in town so I chose them. They had also done a good job on my girlfriend's car last year. However about 6 hours after dropping the car off I got a call to say that they couldn't find a clutch replacement for my car! I was surprised, so just said - no worries I can come and pick the car up later and I will try another garage! (Bizarrely 3 other garages could source clutches fine!) Their response was… Read Full Review

Joeco123's Response to JoeCo123's Review

Written on: 01/05/2015

1 day later the Business Development Manager at head office contacted me to rectify my poor experience, he was very apologetic. He reimbursed me, offered me a free service and a privilege card for future visits. He had a much better grip of customer service, and I was told that the fault was a pricing error on the system at head office, and not a fault of the Nottingham garage.

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★☆☆☆☆

“Mixed Clutch Components! Friction plate rivets Sheared...”

Written on: 25/04/2015 by 07956590260 (1 review written)

Supply of Goods & Services Act 1982 (As amended) On 5th April 2013, Mr Clutch did the following work for me: Install a New Clutch and Dual Mass fly wheel for the cost of £945.00 The goods supplied as part of this contract are not of satisfactory quality. The clutch failed on Saturday 4th April 2015, due to the rivets shearing on the inferior centre plate. AISIN and not LUK. I would like Mr Clutch to reimburse me the cost of a new clutch kit, DMF wheel if required, haulage of vehicle + family… Read Full Review

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★☆☆☆☆

“Stole parts from my car whilst working on it ! ”

Written on: 15/04/2015 by Monicai1964 (1 review written)

I went to mr clutch canterbury was charged £1000 for a 2 year warranty on a clutch for my car . it failed after 3000 miles and they did not want anything to do with it. i then had to go to there head office to fix this issue which took months and months After the sittingbourne guys looked at it and fixed the problem in the process they stole a £420 clutch from tyhe back seat of my car and then fitted it without my permission to my motor voiding my warratny which is an outrage. they… Read Full Review

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★☆☆☆☆

“Awful experience. ”

Written on: 10/04/2015 by Rohany371 (1 review written)

I took my car in for a service, after which the car produced a sound that Wasn't there before, took it back checked it but nothing was wrong with it according to the mechanics. I had more work on in it, which was fine, however the noise remained even after the can belt was replaced. Then had another person look at the car to find the air filter held in place with a cable tie. Took it back to Mr clutch for them to say that the car was like that at the beginning of service, which was untrue. They… Read Full Review

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★★★★★

“very friendly and good service”

Written on: 05/04/2015 by frano3015 (1 review written)

I have been using mr clutch for mot for the last few years and have never had a problem with them. they are far the cheapest for MOT. my car failed MOT last year and one of their staff member, Bernie, was very friendly and helpful, and helped me get my car back on the road safely and i didnt have to break the bank. will definitely recommend… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 01/04/2015 by Malloynf310 (1 review written)

I took my car into Mr Clutch due to cluch slipping, after having new clutch fitted and driving car for a short time clutch began to slip again and car was juddering very badly. I took the car back and explained to a Mr clutch mechanic the symptoms The manager tried to blame that the clutch was slipping again due to the engine missing putting more strain on the clutch when I explained this wasn't possible he then came up with another excuse which again wasn't fisable and refuse to expect my… Read Full Review

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★★★★★

“Fiest cutch replaced - no fuss, job done!”

Written on: 29/03/2015 by JonasMorales (1 review written)

A little trepidation after seeing some negative reviews but I had zero problem. Used the Southend branch. Full clutch replacement quickly and without issues. Cost as quoted. Happy to recommend to others… Read Full Review

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★☆☆☆☆

“would not recommend - untrustworthy”

Written on: 19/03/2015 by Bradleygr207 (1 review written)

I took my car to Mr Clutch in Watford to have the clutch repaired and was told that it would cost only £285. Compared to other quotes I received they were very reasonable. At about midday they called me to say that it was currently up on the ramp and that there were a number of issues and that £650 would cover it all! They were talking about a new fly wheel, slave cylinder, and a few more things. However, I told them only to do the agreed work and repair the clutch itself. They didn't even… Read Full Review

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★☆☆☆☆

“MrClutch Kingston is terrible ”

Written on: 07/03/2015

AA towelled my car to Mrclutch Kingston to replace some parts of the clutch. They suggested the entire clutch should be replaced despite the instruction by the AA. We agreed to the replacement of the entire clutch for the sum of £550. MrClutch later said the flywheel needs replacing and quoted £350; the total of £857 was paid; They claimed to have done the job but require periodical inspection. A procedure I have never heard another garage stating as the condition of their warrantte. No surprise… Read Full Review

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★☆☆☆☆

“Originally quoted £250 for clutch replacement....”

Written on: 23/02/2015 by Kelleher490 (1 review written)

Originally quoted £250 for clutch replacement. Dropped off car and was told slave cylinder needed replacing as well as skimming of flywheel and gearbox oil. Agreed to have slave cylinder and oil done. Agreed price of £360. Collected car same day didnt seem to be any better. By next day the clutch was not working at all. Brought car back and was told the cyclinder on the pedal was required. Guess what - another £230. I realised something was wrong so took car to local garage for an… Read Full Review

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