Mr Clutch Autocentres Reviews - www.mrclutch.com

★★☆☆☆
2.0 / 5
462
27.1% of users recommend this
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Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com
Mr Clutch Autocentres - www.mrclutch.com

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Latest Reviews

★☆☆☆☆

“AVOID - not worth the risk!”

Written on: 26/06/2017 by Demarionm449 (1 review written)

Absolutely awful service I have received, extremely rude, just want to take your money & not actually help you, especially when youre a young woman! To top off the LOVELY customer service I got, they also damaged my seat belt & my interior. They will not take responsibility for what they have done either, simply saying ' wasn't us, we don't use seatbelts ' when I know it wasn't there before I trusted them with my car. AVOID AVOID AVOID… Read Full Review

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★☆☆☆☆

“Warranty worth nothing and very poor service”

Written on: 08/06/2017 by praetor (1 review written)

Mr Clutch refused to resolve issue introduced during their Clutch Replacement even though I had a warranty and attended inspections as per their schedule. Use Kwik Fit, Halfords or a local garage as you won't be making any savings with Mr Clutch - it is just not worth it. I had a clutch replaced in my Mazda and afterwards attended only a single inspection as the car was barely driven. After about 4 - 5 months since the repair I have noticed oil leaks on my driveway - it was impossible to see… Read Full Review

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★☆☆☆☆

“Worse place to take your car!!”

Written on: 12/04/2017 by dtHolland1957 (1 review written)

Even giving one star is too much of a compliment for Mr Clutch. I had a terrible experience at the Kingston branch. I gave my car in for an MOT at their advertised £29 charge but ended up having to pay an extra £175 for apparent work they carried out. I don't mind paying for work that is needed but nobody at the branch was able to provide any evidence of the work or show me documentation of their hourly rate. When I inquired about it to the branch manager he became verbally abusive and… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 27/03/2017 by Kearns498 (1 review written)

Looking for a competitively-priced brakes repair I submitted all of my details on an online form for a quote from my nearest branch. I didn't receive the quote till two days later and it was for a service, not what I had asked for. I won't bother dealing with them again… Read Full Review

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★☆☆☆☆

“mot”

Written on: 06/03/2017

used discount for mot they then pull car apart and over charge for parts and labour they left my paint work damaged and told me that dent and paint split was old very rude and aggressive fixed mirror with two screws through plastic mirror no better charged £10 for this I was told if I don't like it car will fail mot and £200 for mirror… Read Full Review

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★★★★★

“Croydon - Mr.Clutch”

Written on: 14/02/2017 by desilva7 (1 review written)

Giovanni and his team have very good customer service skills. Giovanni goes the extra mile to look after his customers! … Read Full Review

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★★☆☆☆

“Slow”

Written on: 12/09/2016 by Larson147 (1 review written)

Very slow. I wasted a whole morning just for MOT service… Read Full Review

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★☆☆☆☆

“Bad service and they add extra charge”

Written on: 11/09/2016 by Rabster007 (1 review written)

Bad service and they add extra charge I bought an aircon voucher on groupon and took the car for re-gassing they added a £10 extra charge so they put the dye in and I didn't want that or understood what it was for. The aircon didn't work and they said I have to come back and pay for an extra hour so that an electrician can test the aircon and see if there is a fault. I was so unhappy about paying for something that didn't work I refused to come back and took the car to my regular… Read Full Review

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★☆☆☆☆

“I would give a negative score if this system allowed”

Written on: 02/09/2016 by Donesomuch (1 review written)

I would never again take my car to Mr Clutch. The issues I've had started at their Bedminster branch when they damaged my engine due to a faulty cam belt change. On returning the car to me, within 4 weeks I had seen numerous problems, which I won't list for various reasons, but suffice to say the car had become undriveable. 3 months on and I am currently still waiting for the matter to be fully resolved. Their customer service team in Kent will not talk to me and all my emails and letters… Read Full Review

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★☆☆☆☆

“I initially took my car to my local Bristol branch for...”

Written on: 02/08/2016 by AshlyFisher464 (1 review written)

I initially took my car to my local Bristol branch for a silver service for convenience of location. I had no cause to complain at that point. For these reasons, i decided to book it in for its MOT about 6 weeks later. Prior to its MOT i attempted to have a tyre changed that I knew would be an issue at the test. I took the car to a different high street garage to have this done and they informed me they couldn't do the work as they couldn't find the locking wheel nut key to my car. I stress at… Read Full Review

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★★★★★

“bt..mon.4th july 0840 phone mr clutch Crayford asking...”

Written on: 07/07/2016 by lyBailey1994 (1 review written)

bt..mon.4th july 0840 phone mr clutch Crayford asking for a quote.Gave my car (Picasso). Told both centre&back parts are in stock.Arrived at w/shop at 0940. Went back home. 1310 received phone call to collect car. Arrived back at 1350 paid &drove home. Excellent service. THANKYOU… Read Full Review

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★☆☆☆☆

“MrClutch air conditioning coupon ”

Written on: 06/07/2016 by Bentleydg246 (1 review written)

Hi i purchased a Coupon offer with Mr Clutch that stated I was buying a recharge and clean of my cars air conditioning for the brilliant price of £32.95 instead of the £64.95 Mr Clutch would normally charge me. At Mr clutch they do 2 air conditioning services one priced at £39.95 which is just a recharging of the air conditioning which includes them emptying and refilling the gasses and oils in the air conditioning unit. They then also sell one at £64.95 which is the one that is… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 28/06/2016 by Kallie386 (1 review written)

Will do anything to charge extra money. Needed a new clutch, was quoted £232. Ended up paying £294 as they made stuff up and made changes to the car without my consent. NEVER AGAIN!… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 23/06/2016 by HaleyLong275 (1 review written)

mr clutch crawley is the worst company i have ever come across you take a car in for mot and they fail it on made up problems with your car customer service is non exsistant… Read Full Review

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★☆☆☆☆

“AWFUL CUSTOMER SERVICE”

Written on: 20/06/2016 by shameful3 (1 review written)

I took my care to have a new petrol tank fitted.I was quoted a price around £600 and £95 for an extra part needed to be ordered from car manufacturer and given an estimated time scale of a week . as my car is my life line as my health is very poor at mo .i had to hire a car for the period mine was at Mr Clutch Kingston.I had to phone every few days to ask for update on my car each time given delays. 7 times I was told car will be ready and so 7 times I had to extend the car hire.This went on… Read Full Review

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★☆☆☆☆

“Wrong diagnosis”

Written on: 26/05/2016 by okMeredith316 (1 review written)

I have been using Mr clutch for the past few years and now my daughter drives she also started using but recently her 2011 car with 24k miles was getting stuck in gear so took in to get checked. I was advised that it was due to a broken linkage cable and would cost over £300 to repair. No choice but to get fixed. Went to pick up car next day drove down the road and the car again became stuck in gear, the exact problem was still there and the fault they diagnosed was not what was causing the… Read Full Review

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★☆☆☆☆

“Absolute rubbish company Bedminster Bristol”

Written on: 18/05/2016 by McCormickdn46 (1 review written)

The manager is A bully to his staff and is not much better to his customers has offered customers out for a fight....I kid you not. The staff are on minimum pay they work 6 days a week none of which is overtime they also have to work bank holidays again with no increase to their wages and no time in lieu Don't bother to phone head office to complain as they will hang up on you...honestly The manager flirts with anything female and seems to like the younger females I feel sorry for the… Read Full Review

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★☆☆☆☆

“**Mr Clutch Killed My Car**”

Written on: 27/04/2016

**Mr Clutch Killed My Car** Took my car to Mr Clutch Norwich for a straightforward clutch repair and dmf replacement. £700 quid spent I got 80 miles out of it before the breaking down. The crankshaft was cracked, and I was £700 down with a car fit for scrap. Now I don't believe in coincidences but Mr Clutch believe it was nothing to do with them. After going through a concilation service they offered me a free MOT. Laughable, I would not trust them with a paperclip let alone my new car… Read Full Review

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★☆☆☆☆

“CRAYFORD MR CLUTCH . STAY AWAY ”

Written on: 22/04/2016 by jeLewis205 (1 review written)

The whole family been using MR CLUTCH CRAYFORD kent. every time my nan puts her car through for MOT he always got loads of problems. same with my mothers cars, and now mine. simple MOT turns into over £290 job. as i don't know about car neither does my mum nor nan they add on things and give you the technical garbage talk. i cancelled the order took it to another garage in crayford and it passed for the £25 MOT. i rang back MR CLUTCH CRAYFORD he laughed at me. i assured him that he has lost… Read Full Review

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★★★★★

“Great service”

Written on: 19/04/2016 by renatob (1 review written)

I went to Mr clutch in Kingston London for the MOT, I had a excellent service at a reasonable price as well. Very impressed at the service and cost I would go there again and also very happy for the professional and the seriousness of trust pilot … Read Full Review

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