Vonage Reviews - www.vonage.co.uk

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Latest Reviews

“very poor fault resolution and communication”

Written on: 24/08/2013 by mutineer (1 review written)

Have been without inbound calls for 10 days now. No news from Vonage as to when they will fix it. Described as an "occasional scripting problem with UK customers"... A fix on their US servers is still awaited. I don't get updates unless I call them. Pretty bad really. Their compensation terms seem unfair and unreasonable to me - 20p per day I think - and could do with a legal challenge. The call quality we have experienced initially has been variable - echo / delay… Read Full Review

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“Worst customer service out there”

Written on: 13/06/2013

I've used the service for several years. The technology has improved over the years and is ok. Not nearly as good call quality as for example Sykpe but it's ok. However, ever time I have to speak to one of their customer service reps (usually not uk based by the sound of it) it drives me mad. Complete incompetence. Unhelpful. Scripted . Awful. If you are not using them I'd suggest staying away as it's not worth the hassle… Read Full Review

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“BRILLIANT!!”

Written on: 18/03/2013 by gdMcdowell (2 reviews written)

Gone over to Vonage from a BT landline. I read all the online reviews of Vonage & there are plenty of not so satisfied ones. However, many of these are a few years old & both bandwidth & technology has moved on since. The phone call to order it up was straight forward & pleasant. The box arrived two days later & set up was also straight forward & took approx 20 mins. To be honest, I wasn't actually expecting much at all, these days it seems almost impossible to expect what you "should" get. To… Read Full Review

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Gdmcdowell's Response to gdMcdowell's Review

Written on: 18/03/2013

I will also add, there is no fair usage limit with the UK calling plan. A FOUR hour cut off does apply but that's more than fair as BT's is just ONE hour! After the 4 hours you can (if you have any breath left) hang up & redial to start a new 4 hour period. As far as I can make out the fair usage limit only applies to the V4i plan.

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Customerrobert's Response to gdMcdowell's Review

Written on: 19/07/2014

Here is my review as from July 2014 - It would be nice to see what this vonage system is like...However...

I HAVE BEEN WAITING 12 DAYS NOW AND HAVE NOT RECEIVED MY VONAGE BOX, SALES PEOPLE AT THIS COMPANY PROMISE THAT IT WILL ARRIVE TODAY...but it NEVER DOES!

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Gdmcdowell's Response to gdMcdowell's Review

Written on: 16/02/2014

Almost one year on & I have to say the Vonage system has been exceptional!! It costs me £6 per month for all my telephone needs & this can now be extended to two smart phones at no extra cost. Yes, your call plan can be routed to two smart phones now with vonage's "extensions". Great stuff, recommend to anybody.

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Gdmcdowell's Response to gdMcdowell's Review

Written on: 18/04/2013

one month in & not one single problem or issues. All round superior to BT.

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“HORRIBLE CUSTOMER SERVICE AND ALMOST IMPOSSIBLE TO CANCEL!”

Written on: 12/02/2013 by msaajames (1 review written)

The customer service I received through Vonage has been a nightmare. I am a generally calm and friendly person, but the reps at Vonage pushed my blood pressure up and they really almost got a good ol' cussin. I was blown away at how the reps treated me like I didn't have any common sense, made canceling a nightmare, and added extra fees wherever they could. I would definitely NOT recommend them to anyone. The service was fine, but if you ever plan on canceling or moving or anything else that… Read Full Review

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“Account Suspended without any notice”

Written on: 11/11/2011 by THUK (2 reviews written)

On October, 2011 our outgoing calls were blocked by Vonage. We were told the card was declined for payment (which was attempted without prior notice) so the lines have been blocked. Being a 5 year long client having almost 60 lines, Vonage did not have even the slightest of courtesy to call and ask us about it. As Vonage is clearly aware that we are a sales call centre operating with significant number of lines hired through you with enormous number of outgoing calls. Our sales depend on our… Read Full Review

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Guest's Response to THUK's Review

Written on: 13/04/2012

You need a VISA card.
I tried to get a Vonage account, but hit a brick wall when they wouldn't accept my Yorkshire Bank debit card. "We only accept VISA or American Express" they said.

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“Bad Bad Bad!!! "Un fair use policy" means 33 hours a...”

Written on: 07/03/2011 by Rebeccds (1 review written)

Bad Bad Bad!!! "Un fair use policy" means 33 hours a month for Vonage. Apparently that is what they call UNLIMITED calls on their call plans.
The average usage is 1 hour a day in their plans even though i specified that I would need 80 hours a month.
STAY AWAY if you want unlimited calls… Read Full Review

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“People please do not belive VONAGE or recommend VONAGE...”

Written on: 03/03/2011

People please do not belive VONAGE or recommend VONAGE to anybody. I was using vonage for past 3 months, While buying the product I was checking with them for more than 4 times about the product and happily they sold it to me. After using it for the first month, I got a warning mail stated as, they have fair usage policy of 2000 mins, where it was not mentioned any where on the plan(still in their website its shown as UNLIMITED) and not told by any representative when I was enquiring them. Now… Read Full Review

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“Absolutely Awful. I am on my second device and still...”

Written on: 02/02/2011

Absolutely Awful. I am on my second device and still no luck with keeping it connected. Really unstable devices/service - everytime I turn the internet off and on the devices crashes and shows and "OO2 no internet error" even though I have full internet access on my computers. I have spent literally hours and hours on the phone to the technical helpdesk turning the machines off and on - off and on again and again and again, changing the cables, rebooting etc etc . Having done… Read Full Review

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“I'm delighted with Vonage UK. I signed up to Vonage's...”

Written on: 06/12/2010

I'm delighted with Vonage UK. I signed up to Vonage's India VPlan 4i and I'm amazed at the cheapness and voice quality. I can talk for hours with my relatives now without the worry of spending ££'s. Definate must for people who need to phone locally and abroad!… Read Full Review

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“After getting phone bills over over £70 from our...”

Written on: 15/11/2010

After getting phone bills over over £70 from our current provider we decided to look around and settled with Vonage.co.uk

Our order was processed quickly and we paid the initial £29 sign up, equipment and postage charge (£8.99 monthly afterwards). The service was up and running within 30 minutes of plugging in the Vonage box with our old phones and cable modem.

At first we were not happy with the call quality but after calling the freephone technical support we had that rectified in an hour… Read Full Review

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“I took this service by getting attracted to their...”

Written on: 30/10/2010 by souvikpaul (1 review written)

I took this service by getting attracted to their advertisement in TV. This is the most bhogus company I ever been with. I thought that I can call India unlimited with their calling plan of India 4vi (18.99£/month). After 2 months I got a warning email in my inbox saying that you not following the fair usage policy which is 2000 mins. They blocked my service. I called them up to get more information on it and the customer service representative explained that they have a fair usage policy which… Read Full Review

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“I have been using Vonage for a few months now, it was...”

Written on: 04/08/2010 by jasesname (3 reviews written)

I have been using Vonage for a few months now, it was an attempt to ditch the BT landline and save some money on line rental. If im honest, the service was a bit dodgy t start with, some very odd noises on the call, however, that has since cleared up after a chat with customer services, and so far I have no complaints at all. My online negative thought would be that the customer service seems to be very scripted, they need to listen to what your actual questions are a little better, but most of… Read Full Review

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“I wanted vonage to take over my line from bt and the...”

Written on: 16/07/2010

I wanted vonage to take over my line from bt and the advisor failed to advise me that vonage dont do that. I decided to cancel after an hour before i'd even received the equipment and then they charged me an early termination fee of £23 plus refused to cancel the sending of the equipment and then refused to have the unopened box returned. i had to pay another £18 to return it to them. Also, under their rules they're supposed to give me a full refund and they've not given me a peny refund. DO… Read Full Review

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“Vonage advertise as UNLIMITED calls and I was on the...”

Written on: 15/01/2010

Vonage advertise as UNLIMITED calls and I was on the £18.99 V-Plan 4i | 36 countries Residential, meaning that I can call unlimited to these countries on predefined numbers. After about two months of using midway through my plan my calls were blocked because apparently there is a limit of about 1 hr a day or 2000 mins a month which all of the customer service agents failed to mention. Needless to mention I, along with my friends have left vonage. The call quality is bad too, it cuts off often… Read Full Review

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“I have used a vonage adaptor for 4 months, I have had...”

Written on: 12/01/2010

I have used a vonage adaptor for 4 months, I have had no problems with it.
It arrived by courier promply, and was very easy to set up.
The clarity is fine and its always working.
There is a slight delay though when talking but you get used to that.
It has greatly reduced my phone bills. I was paying too much for nothing at virgin media.
The customer service has always be good, and I haven't had to wait long to get through.
Im so glad that I switched to them.
The online account and billing… Read Full Review

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“Have used vonage both in USA and here in the UK for...”

Written on: 13/08/2009

Have used vonage both in USA and here in the UK for years, the best, dont have to worry about the kids keeping in touch with grandma and papa in Texas, they can stay on the phone all day and night if they want to and wont cost anything with my monthly subscription… Read Full Review

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“Vonage is particularly useful if moving house often...”

Written on: 26/05/2009 by ffunnybunny (1 review written)

Vonage is particularly useful if moving house often (like students and junior doctors in the national health service). No need to change phone number, plus no worry about minimal contract on land line, using internet provided in staff accommodation… Read Full Review

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“Even when running torrents call quality on Vonage is...”

Written on: 16/11/2008

Even when running torrents call quality on Vonage is good - used on Be Unlimited (Pro) / o2 (Basic package) with consistent 6mB down / 1.2mB up connection - can't get faster because of distance to exchange. I haven't taken the Vonage Box and used in other locations - but did consider taking with me on a recent trip to the USA. Billing and ability to instantly check costs and change setings is good. Would recommend without hesitation if you have a reasonably fast stable broadband connection… Read Full Review

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“Excellent call clarity and cheapness of calls allows...”

Written on: 17/10/2008 by gtropaco (1 review written)

Excellent call clarity and cheapness of calls allows me to call my girlfriend in Sydney for absolutely nothing. For £7.99 the Vonage line has given us both a lifeline away from other more expensive and less reliable VOIP services and calling cards. Customer services, in my own experience have always been second to none. I am unsure of the other posters comments and experiences but I have been a user in the UK for over a year now and have been fully satisfied with the service. Customer services… Read Full Review

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Mody Jacob's Response to gtropaco's Review

Written on: 21/10/2008

I disagree, I could not understand any thing of what you are doing

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“Although Vonage is advertised as a cheap deal, it ends...”

Written on: 10/06/2008 by Triss (2 reviews written)

Although Vonage is advertised as a cheap deal, it ends up being expensive if you can't get the service and end up using your mobile all the time instead. The service would work for 2 or 3 days perfectly then gradually it would get worse and worse. First of all the delay between the call being connected at the caller's end and at the recipient's end got longer and longer. So, on the recipients end there would be a long pause before they heard the callers voice, this pause eventually became so… Read Full Review

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