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| Customer service | 1.7/10   |
|---|---|
| Value for Money | 1.1/10 |
| Reviewer Rating | 1.1/10 |
| Overall Rating | 1.1/10 |
Full review by
Jim Collis
on 19th Sep 2008
User Rating : 1
Respect :
0
We have a basenji who had some surgeries in the past. The first time, the claim was paid without a problem. The second surgery they denied and we had to fight tooth and nail to get paid. The 3rd surgery, which was different (for his eyes) was refused even though ever code was covered under the benefit book. For almost ten years, we have paid $40.00 a month for our dogs insurance; yet when we need to use the policy they refused to pay. Because our dog has a pre-existing condition, we are stuck with VPI but I would recommend others to find another insurance company.
Jim Collis's review and ratings | 105 words
Review by
khakip
on 2nd Jul 2008
User Rating : 6
Respect :
0
I have had VPI Pet Insurance from the get go with my puppy. I really don't have much to complain about except the fact that it takes them a while to get the claims in and processed. I agree with other reviewers that it takes LONGER than normal, but I have had only 2 claims. We'll see how much I get back for the spaying of my puppy. Most people I know just ditch the VPI after you get all the puppy stuff done. I'll probably keep the insurance until she's 1.
khakip's full review | 101 words
Review by
Guest.
on 1st Apr 2008
User Rating : 1
Respect :
0
I do not recommend VPI. If I could I would pick up another insurer, but my dogs are 9 years old and there's nothing I can do about it, but continue with this insurer. In 9 years of coverage, had to repeatedly send in claims because they were lost (although my guess is due to complaints they have improved somewhat in this area); coverage is not good in my opinion, much less than other plans (ex dental $45 vs. ASPCA $240+). Just this week they have deliberately misread my claim, shorting me on ...
Guest.'s full review | 138 words
Review by
Guest.
on 19th Feb 2008
User Rating : 0
Respect :
0
I've had VPI insurance for 3 years with NO claims. In January 2008, I had 2 claims for pet's eye infection. I paid $143 for vet's fees and meds. I got $59 back after weeks of waiting. I tried cancelling the policy for 18 days. Got the run-around that emails, faxes, etc. were never received. I finally threatened them to forward all emails to State Insurance Commissioner. VPI said they would keep the monthly premium for February 2008. I told them NO WAY!! VP has very POOR service...only g ...
Guest.'s full review | 101 words
Review by
rodehog
on 23rd Jan 2008
User Rating : 2
Respect :
0
Veterinary Pet Insurance is not worth the money. Too much bother for little back. They told me something when you call then didn't apply it my your policy. Looking for better service. They tell you later you need to submit writen notice. All I wanted to do was change my name when I got married. They said it was taken care of but then months later I was told I had to submit a written request. Yet they changed the name on my debt card for payment right away....
rodehog's full review | 131 words
Review by
daytona87
on 8th Jan 2008
User Rating : 1
Respect :
0
You can do better elsewhere. I can't get any money back from them. Claim after claim. Nothing.
daytona87's full review | 18 words
Review by
andrewsmfr
on 3rd Dec 2007
User Rating : 1
Respect :
0
Had a vet bill for $536 for our Golden that got Giardia. VPI paid zero. They don't cover any parasites. And I pay $37 per month for ??? Will change companies.
andrewsmfr's full review | 56 words
Review by
gbonham
on 27th Nov 2007
User Rating : 0
Respect :
0
I recently submitted a claim in the amount of $4,291.89 for a family pet that became drastically ill and passed away all in the same week. It was devastating to our family and friends as he was part of our new begginning in our new home etc. The reason we keep insurance is so that we can provide the best care for our pets knowing that we are backed up by a large insurance company. When I received a check for 25% of the claim amount, it just added insult to injury and threw salt into our alrea ...
gbonham's full review | 235 words
Review by
enelir
on 14th Nov 2007
User Rating : 0
Respect :
0
We have had the Veterinary Pet Insurance for about a year; paid annually. We opened VPI insurance to cover our Rottweiler in case of any major accident. A month ago he ran over a ball and did hurt his back leg. We had surgery done and he had cruciate rupture. It cost $3430.00. The VPI did not cover anything, not even a general anesthesia. We were left to pay insurance premiums plus the whole cost of the surgery. The explanation I was given by customer service was that they do not cover it in the ...
enelir's full review | 152 words
Review by
castala
on 3rd Oct 2007
User Rating : 10
Respect :
0
I had VPI for the first two years of my dog's life, and I will admit I was unhappy. I changed providers and spent the next year and a half just as frustrated but paying more and getting less back. So after careful research I gave VPI a second chance and I have to say they have changed drastically. No longer am I paying high premiums (even with the highest level of coverage) or waiting long periods to receive my cheques. Something has changed at VPI and it is for the better.
castala's full review | 92 words
Review by
whome530
on 29th Sep 2007
User Rating : 2
Respect :
0
They are quick to respond to queries to enrol you, but then the service grinds to a halt.
Every time I call it is a ten minute wait--it usually takes four to six weeks to process claims-most non life threatening claims appear to be declined as either excluded or pre-existing.
This is my second dog insured with them, and of the six claims I have made-four have not been paid or paid at ridiculously low levels ($600 submitted and $85 paid on the last claim).
whome530's full review | 100 words
Review by
MAKAMINE
on 22nd Aug 2007
User Rating : 0
Respect :
0
Costumer service at Veterinary Pet Insurance is non-existent. The company is great in taking your premiums, but puts little effort in claims service. I really expected a lot better from a Nationwide company.
MAKAMINE's full review | 91 words
Review by
panthergirl
on 19th Jun 2007
User Rating : 0
Respect :
+1
Not worth the hassle. I have probably developed an ulcer from dealing with VPI, which will cost me more than they have covered for my pet in the last 3 years.
panthergirl's full review | 144 words | 1 comment added.
Review by
lindz24
on 24th Apr 2007
User Rating : 1
Respect :
0
I was completely dissatisfied with VPI, and I felt they really didn't care as long as they were getting a paycheck. So, I cancelled, and I am now with Pets Best Insurance. The monthly premiums are about the same, but after a $75 deductible they reimburse 80% of your bill. I haven't had to file a claim yet, but I was very impressed with their customer service, and my dog became insured during my phone call.
lindz24's full review | 139 words
Review by
schlack
on 19th Mar 2007
User Rating : 0
Respect :
0
I can't get a reasonable explanation of benefits when items are denied. Veterinary Pet Insurance (VPI) is telling me that my vet is wrong about a diagnosis, without telling me how they came to this conclusion.
I am cancelling my policies on my two dogs.
schlack's full review | 47 words
Review by
jllh358
on 16th Mar 2007
User Rating : 0
Respect :
0
Far more hassle than they are worth! After getting the run-around and contradictory information from a customer service rep. (who never was able to successfully explain why a wound from a tick bite would not be covered unless it was lime disease, but that the company would pay for lime disease itself even though they don't cover diseases caused by parasites nor do they cover preventive care....HUH???) Good luck getting any straight answers from these guys. I have just filed another claim which ...
jllh358's full review | 330 words
Review by
activicist
on 27th Jan 2007
User Rating : 0
Respect :
0
Deductible on EVERY single claim. They don't even know what insurance means.
They only cover a few hundred dollars for cancer!!!
Seriously -- you get insurance for when your pet faces serious illness (like cancer) -- and Veterinary Pet Insurance then leave you in the dark.
activicist's full review | 44 words
Review by
samiam
on 11th Jan 2007
User Rating : 2
Respect :
0
When I tried to process a claim I was given the run around until the point that the window for my claim passed, and then I was denied.
Being a member with Veterinary pet Insurance for two years, I was upset, so I filed a report with the Better Business Bureau, and they were not even able to make headway.
samiam's full review | 68 words
Review by
citypassion
on 5th Jan 2007
User Rating : 0
Respect :
0
First of all, when you call you are on hold for about 20 minutes, and when you do get through, the customer service staff are unhelpful.
Veterinary Pet Insurance (VPI) take payments in a very timely manner, but meanwhile take months to review your claims. They denied a claim of my dog's infection, claiming it was "pre-existing".
citypassion's full review | 58 words
Review by
kosmoo18
on 4th Dec 2006
User Rating : 0
Respect :
0
I called VPI to cancel my policy that I have had for over a year. Premiums go up annually by the way, claim or no claim. Customer service told me that I had to write or fax my request to them. I faxed my request (no way to tell if they got it), as that is always their excuse! Veterinary Pet Insurance are still trying to draft my account, and that has been over a month ago. I would rather pay all of my vet bills myself than jump through all of their hoops. They just turn you down hoping tha ...
kosmoo18's full review | 116 words
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