vpi pet health insurance reviews | Watch This Item.

Average Ratings
Customer service1.8/10 Based on 17 ratings
Value for Money1.2/10
Reviewer Rating1.2/10
Overall Rating1.2/10 Based on 35 ratings
9% Recommended3 out of 32 Reviews
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32 Review Centre VPI Pet Health Insurance Reviews

  • Full review by
    ashigirl
    on 20th Jun 2009


    User Rating : 8
    Respect : 0

    Good Points: i have the package with the double cancer preventative because the cost difference is not enough to have it a consideration for the benefit difference.I have always had helpful, nice interactions with them online and over the phone.

    Bad Points: you have to pay yourself upfront. turn around time is slower, but not delinquent , when it is a larger claim.

    General comments: Having had a silky terrier that developed atypical cushings at age 10 and lived quite well and happy until 16 made me realize how costly elderly animals can be. She had no insurance and sometimes her care cost around $600.00 a month. While worth every penny, i happily chose her health and cut back on lots of things. i would still choose the same route. Having that information, I knew when I added a new pup to the family that it would be wise to get insurance for her. I chose VPI because my vet had had positive feedback and personal experience. Seven years later Zoe is quite healthy but has had a few accidents or turns that required surgery (torn acl, for example). Every time i have filed a claim with them it has been pretty much what i expected. it has paid for itself in the long run.
    ashigirl's review and ratings     | 206 words

  • Review by
    Guest.
    on 16th May 2009


    User Rating : 0
    Respect : 0

    VPI Pet Health Insurance have never paid a claim (other than $9 after a deductible). What is worse, is that after flatly stating that a proposed procedure would be covered on the telephone, they denied the claim. And this was in the face of a writtten medical diagnosis stating that their position was wrong. As a result the Vet is no longer recommending VPI
    Guest's full review     | 71 words

  • Review by
    joemit Rank: Corporal
    on 7th May 2009


    User Rating : 0
    Respect : 0

    Our son gave us a policy for VPI as a gift with our collie pup 18 months ago. Since that time I have submitted four separate claims to VPI. All were rejected. They issue a form listing many illnesses they cover but always seem to find a reason to reject your claim. I just told my son to cancel the policy. There must be an honest company out there somewhere. VPI is NOT it.
    joemit's full review     | 83 words

  • Review by
    Guest.
    on 25th Feb 2009


    User Rating : 0
    Respect : 0

    This is my experience with Veterinary Pet Insurance (VPI) Pet Health Insurance. I submitted my claim for E&L pet insurance on 21st December 2008. In January I got a reply saying my claim was being looked into. Despite two further phone calls, the first which did confirm my claim was being paid, I have still not received payment. The reason given was volume of cheques being issued! I don't think this is good enough! I was then asked to phone back in 2 weeks so it seems there is no intention of th ...
    Guest's full review     | 138 words

  • Review by
    Guest.
    on 22nd Feb 2009


    User Rating : 0
    Respect : 0

    Just got a retriever from a rescue and had him checked out by two different vets for a clean bill of health. About two weeks later he comes down with kennel cough and pneumonia. I had to take him to the emergency vet where he received IV anti-biotics. He had to stay at our vet for an additional 5 days on IV anti-biotics. Pets meds paid for an x-ray and the first night of anit-biotics and that was it!. I paid over $3000 and barely got back $300. I don't think this insurance is worth it, esp ...
    Guest's full review     | 129 words

  • Review by
    Jim Collis
    on 19th Sep 2008


    User Rating : 1
    Respect : 0

    We have a basenji who had some surgeries in the past. The first time, the claim was paid without a problem. The second surgery they denied and we had to fight tooth and nail to get paid. The 3rd surgery, which was different (for his eyes) was refused even though ever code was covered under the benefit book. For almost ten years, we have paid $40.00 a month for our dogs insurance; yet when we need to use the policy they refused to pay. Because our dog has a pre-existing condition, we are stuck wi ...
    Jim Collis's full review     | 105 words

  • Review by
    khakip
    on 2nd Jul 2008


    User Rating : 6
    Respect : 0

    I have had VPI Pet Insurance from the get go with my puppy. I really don't have much to complain about except the fact that it takes them a while to get the claims in and processed. I agree with other reviewers that it takes LONGER than normal, but I have had only 2 claims. We'll see how much I get back for the spaying of my puppy. Most people I know just ditch the VPI after you get all the puppy stuff done. I'll probably keep the insurance until she's 1.
    khakip's full review     | 101 words

  • Review by
    Guest.
    on 1st Apr 2008


    User Rating : 1
    Respect : 0

    I do not recommend VPI. If I could I would pick up another insurer, but my dogs are 9 years old and there's nothing I can do about it, but continue with this insurer. In 9 years of coverage, had to repeatedly send in claims because they were lost (although my guess is due to complaints they have improved somewhat in this area); coverage is not good in my opinion, much less than other plans (ex dental $45 vs. ASPCA $240+). Just this week they have deliberately misread my claim, shorting me on ...
    Guest's full review     | 138 words

  • Review by
    Guest.
    on 19th Feb 2008


    User Rating : 0
    Respect : 0

    I've had VPI insurance for 3 years with NO claims. In January 2008, I had 2 claims for pet's eye infection. I paid $143 for vet's fees and meds. I got $59 back after weeks of waiting. I tried cancelling the policy for 18 days. Got the run-around that emails, faxes, etc. were never received. I finally threatened them to forward all emails to State Insurance Commissioner. VPI said they would keep the monthly premium for February 2008. I told them NO WAY!! VP has very POOR service...only g ...
    Guest's full review     | 101 words

  • Review by
    rodehog
    on 23rd Jan 2008


    User Rating : 2
    Respect : 0

    Veterinary Pet Insurance is not worth the money. Too much bother for little back. They told me something when you call then didn't apply it my your policy. Looking for better service. They tell you later you need to submit writen notice. All I wanted to do was change my name when I got married. They said it was taken care of but then months later I was told I had to submit a written request. Yet they changed the name on my debt card for payment right away....
    rodehog's full review     | 131 words

  • Review by
    daytona87
    on 8th Jan 2008


    User Rating : 1
    Respect : 0

    You can do better elsewhere. I can't get any money back from them. Claim after claim. Nothing.
    daytona87's full review     | 18 words

  • Review by
    andrewsmfr
    on 3rd Dec 2007


    User Rating : 1
    Respect : 0

    Had a vet bill for $536 for our Golden that got Giardia. VPI paid zero. They don't cover any parasites. And I pay $37 per month for ??? Will change companies.
    andrewsmfr's full review     | 56 words

  • Review by
    gbonham
    on 27th Nov 2007


    User Rating : 0
    Respect : 0

    I recently submitted a claim in the amount of $4,291.89 for a family pet that became drastically ill and passed away all in the same week. It was devastating to our family and friends as he was part of our new begginning in our new home etc. The reason we keep insurance is so that we can provide the best care for our pets knowing that we are backed up by a large insurance company. When I received a check for 25% of the claim amount, it just added insult to injury and threw salt into our alrea ...
    gbonham's full review     | 235 words

  • Review by
    enelir
    on 14th Nov 2007


    User Rating : 0
    Respect : 0

    We have had the Veterinary Pet Insurance for about a year; paid annually. We opened VPI insurance to cover our Rottweiler in case of any major accident. A month ago he ran over a ball and did hurt his back leg. We had surgery done and he had cruciate rupture. It cost $3430.00. The VPI did not cover anything, not even a general anesthesia. We were left to pay insurance premiums plus the whole cost of the surgery. The explanation I was given by customer service was that they do not cover it in the ...
    enelir's full review     | 152 words

  • Review by
    castala
    on 3rd Oct 2007


    User Rating : 10
    Respect : 0

    I had VPI for the first two years of my dog's life, and I will admit I was unhappy. I changed providers and spent the next year and a half just as frustrated but paying more and getting less back. So after careful research I gave VPI a second chance and I have to say they have changed drastically. No longer am I paying high premiums (even with the highest level of coverage) or waiting long periods to receive my cheques. Something has changed at VPI and it is for the better.
    castala's full review     | 92 words

  • Review by
    whome530
    on 29th Sep 2007


    User Rating : 2
    Respect : 0

    They are quick to respond to queries to enrol you, but then the service grinds to a halt. Every time I call it is a ten minute wait--it usually takes four to six weeks to process claims-most non life threatening claims appear to be declined as either excluded or pre-existing. This is my second dog insured with them, and of the six claims I have made-four have not been paid or paid at ridiculously low levels ($600 submitted and $85 paid on the last claim).
    whome530's full review     | 100 words

  • Review by
    MAKAMINE Rank: Lance Corporal
    on 22nd Aug 2007


    User Rating : 0
    Respect : 0

    Costumer service at Veterinary Pet Insurance is non-existent. The company is great in taking your premiums, but puts little effort in claims service. I really expected a lot better from a Nationwide company.
    MAKAMINE's full review     | 91 words

  • Review by
    panthergirl
    on 19th Jun 2007


    User Rating : 0
    Respect : +1

    Not worth the hassle. I have probably developed an ulcer from dealing with VPI, which will cost me more than they have covered for my pet in the last 3 years.
    panthergirl's full review     | 144 words | 1 comment added.

  • Review by
    lindz24
    on 24th Apr 2007


    User Rating : 1
    Respect : 0

    I was completely dissatisfied with VPI, and I felt they really didn't care as long as they were getting a paycheck. So, I cancelled, and I am now with Pets Best Insurance. The monthly premiums are about the same, but after a $75 deductible they reimburse 80% of your bill. I haven't had to file a claim yet, but I was very impressed with their customer service, and my dog became insured during my phone call.
    lindz24's full review     | 139 words

  • Review by
    schlack
    on 19th Mar 2007


    User Rating : 0
    Respect : 0

    I can't get a reasonable explanation of benefits when items are denied. Veterinary Pet Insurance (VPI) is telling me that my vet is wrong about a diagnosis, without telling me how they came to this conclusion. I am cancelling my policies on my two dogs.
    schlack's full review     | 47 words


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