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| Signal Coverage | 5.3/10   |
|---|---|
| Customer Service | 2/10 |
| Value for Money | 3.6/10 |
| Reviewer Rating | 3.1/10 |
| Overall Rating | 3/10 |
Full review by
JEAN12212121
on 30th Apr 2008
User Rating : 1
Respect :
0
I've been with Alltel for over 3 years and they have done nothing but make mistake after mistake. They shut my cell phone off BEFORE my bill was due and when I called a representative they told me they could do nothing about it. She told me they'd charge me an extra $35 to get it back on because of their mistake. STAY AWAY FROM ALLTEL!
JEAN12212121's review and ratings | 64 words
Review by
Guest.
on 20th Jan 2008
User Rating : 0
Respect :
0
Paid $767 last month and $567 this month, son's phone went over on minutes and texting. Also had to pay last month's late, I never pay any bills late ever. So they texted my husband's phone every day. The last month's charges were AFTER we changed the plan the month before. They credited us part of the extra charges but not all. Phones are under contract, $200 to terminate, so I changed to 2100 minutes, it will be $150 a month. Avoid Alltel, they won't do anything they're supposed to do, ge ...
Guest.'s full review | 101 words
Review by
clubwebhost
on 4th Jan 2008
User Rating : 1
Respect :
0
I have been with Alltel for a number of years, first when it was cellularone and then continuing after they were bought out by Alltel in 2006, I think it was.
After the buyout I was told by Alltel that my plan would remain exactly as it was when we had cellularone; this lasted about a month. Suddenly I was getting charged for the 20 text messages that I could previously send/receive for free. When I called the customer service about this I was told they were able to change tariffs. This does ...
clubwebhost's full review | 338 words
Review by
daniboy302
on 15th Oct 2007
User Rating : 1
Respect :
0
Overall I have a REALLY bad experience with All tel. I hope it won't happen to someone else. In less than 2 months of service with them, I have to pay almost $400 for service per month and $400 to cancel my contract ( 1 contract 2 phones sharing minutes). TOTAL - $1200 in less than 2 months. Needless to say, I was not really happy.
daniboy302's full review | 206 words
Review by
Alboski
on 11th Oct 2007
User Rating : 10
Respect :
0
Alltel gets better coverage in Georgia..
Alboski's full review | 16 words
Review by
tjhallwhite
on 9th Feb 2007
User Rating : 10
Respect :
0
I have been with alltel for a month and I think that they are good I don't know that people are talking about when they say bad coverage. But they are great like when I go to the skating rink everybody else's phone is not working but alltel is working some people say they are going to switch which I recommend.
tjhallwhite's full review | 72 words
Review by
Mari123
on 18th Sep 2006
User Rating : 1
Respect :
0
My Alltel phone which is still under warranty will not hold a charge and constantly drops calls. I have been to the store six times and spoken to the 800 customer service representative four times and still don't have a phone that works. Today they actually asked me to leave the store and not complain in front of their other customers. It's been four weeks! What do they expect me to do?
Mari123's full review | 86 words
Review by
pm8453
on 14th Apr 2006
User Rating : 5
Respect :
0
I have been an Alltel customer for years, and their customer relations are terrible. They constantly overcharge you, and it's not easy to get them to rectify the situation. Also, if you are a few days late on the bill they shut your phone off almost immediately. The only reason I use them is because I live in Northern MI and they have the best reception. My suggestion is that if you can get any other company that offers just as good reception, do it!!
pm8453's full review | 91 words
Review by
y2kspag
on 10th Mar 2006
User Rating : 2
Respect :
0
I have used Cellular one for 10 years! As a Former Cellular One customer, I had come to expect a superior level of customer service, including courtesy policies. One such policy that I discovered is no longer being offered, through Alltel is where I am able to retroactively make changes to my plan. As a Cellular One customer, I had become accustomed to such policies, and continued service based on these extensions, when I could have gone with a company that had better coverage or a better plan ...
y2kspag's full review | 149 words
Review by
darthcrawler
on 4th Jan 2006
User Rating : 9
Respect :
0
I have been a customer with the Alltel mobile phone network for quite some time. My suggestion for those who have written negative reviews is to search your local Alltel retail stores for a dependable sales rep, and ONLY do business with them. Alltel reps are actually some of the only reps who can handle billing problems and phone problems without shuffling you to a customer service center's 800 number. Since I have been a customer, they have greatly improved their coverage and services. The ...
darthcrawler's full review | 269 words
Review by
sounddude
on 16th Dec 2005
User Rating : 0
Respect :
0
I went with Alltel because a friend worked for them. They had at one time been the GTE cellular company, and I had been a former customer of GTE cell, which was terrible, so I should have known better. But my friend had said that the company was better, so I changed my family cell phones to Alltel. What a mistake! From the very first day we had trouble. They mischarged us constantly. Even my friend, who was a district manager, said he had never seen such terrible customer service in his whole ca ...
sounddude's full review | 184 words
Review by
hatesfandango
on 14th Dec 2005
User Rating : 0
Respect :
0
I canceled my Alltel service, effective the end of the month. Even so, I was billed for a portion of the following month.
I called Alltel customer support, and after giving my phone number three times(!) and waiting on hold various times, was told that I was being billed to the end of the billing cycle. Even though Alltel admitted that they had disconnected my service three weeks prior to the end of the billing cycle!
I talked with three different customer service reps, and they all thou ...
hatesfandango's full review | 117 words
Review by
traveler01
on 15th Dec 2003
User Rating : 0
Respect :
+1
Out of each and every cell phone service provider, avoid Alltel Local & Nationwide Service AT ALL COSTS. They have the worst record for service I have ever seen. I haven't used my service for the last 3 months because they do not ever respond to questions. I finally ran out the contract and vow to never renew with them, even if they were the last provider left in the US, and to tell anyone and everyone I can just how bad they are.
traveler01's full review | 137 words
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