Air Asia Reviews

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1.8 / 5
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  • Quality of food

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★★★★★

“BEST SERVICE !!!”

Written on: 11/05/2014 by ZionSchaefer (1 review written)

KEEP UP THE GOOD WORK !!! ALL MY FLIGHTS TO HONG KONG AND SHANGHAI WAS ALWAYS TRULY FULLY SATISFIED !!! GOOD SERVICE WITH PRETTY STEWARDS AS ALWAYS ....!!! FOOD WAS GOOD & TASTY !!! IF AIR ASIA GOES INTERNATIONAL...........I WOULD SURELY SUBSCRIBE TO AIR ASIA !!!… Read Full Review

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★★★★★

“Used Air Asia for our holiday to Malaysia. Made the...”

Written on: 26/11/2010

Used Air Asia for our holiday to Malaysia. Made the bookings online and had no issues. Picked our seats and paid for luggage allowance. We checked-in online and printed our own boarding cards. The return flights from Stansted to KL came to just under £400 each, well over £100 cheaper than any alternative. We also booked separately for the internal flights at around £50 each return. Decided not to pay for food or drinks. Check-in for all 4 flights was very quick and easy. The only flight that… Read Full Review

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★★★★★

“After reading multiple and mixed reviews prior to...”

Written on: 28/10/2010

After reading multiple and mixed reviews prior to booking with AirAsia for the first time, I was a little hesitant in flying with them but having just taken 4 of their flights in 9 days, I would highly recommend them to anyone. As they are a budget airline, you are obviously going to get what you paid for so sometimes I feel that people's expectations are a little over the top.
In regards to check in procedure- there were absolutely no problems. We had pre-printed our boarding passes so… Read Full Review

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★★★★★

“Flight was on time, the crew were very polite and...”

Written on: 24/08/2010 by Daveythescrote (1 review written)

Flight was on time, the crew were very polite and helpfull, seat was quite comfy, and i'm 6'4" and 18st, the flight was good with no problems and landed a little early. The return flight was delayed by about half an hour, and it was much the same as going, I had pre ordered the meals, which i quite enjoyed, and they included a bottle of water with each one. We landed about an hour before schedule which was a nice suprise, i have used Air Asia in the past, and will continue to use them as i have… Read Full Review

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★★★★★

“we were a bit hesitant when air asia announced their...”

Written on: 02/07/2010

we were a bit hesitant when air asia announced their very cheap flights from perth to uk but ended up very pleasantly surprised. we pre ordered our meals which were very tasty and adequate. the seating was very comfortable with no less leg room than any other plane we've been on. we hired a hand held entertainment module and this was good til the battery died but did get to see a movie and play a few games on it - killed a bit of time. it was a very quiet flight with minimal cabin noise and the… Read Full Review

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★★★★★

“The best airline experience. Flight was on time. It...”

Written on: 01/04/2010 by juliettejohnson (4 reviews written)

The best airline experience. Flight was on time. It was cheap compare to other airlines I looked at. From the moment I set my foot on the plane I was well looked after by absolutely gorgeous and friendly cabin crew. They were happy and chatty as well as efficient. Nothing was too much work for them. The pilot was great also, giving us info about the places we flew over and warnings when we entered the area of turbulence. A person in front of me was a nervous flier and the cabin crew have really… Read Full Review

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★★★★★

“Congratulations Air Asia. My opinion is that you have...”

Written on: 30/10/2009 by Errol Hansen (1 review written)

Congratulations Air Asia. My opinion is that you have revolutionised international air travel. You have minimised all the unecessaries. Your competitors must hate you. Are they the ones writing the poor reviews? My wife and I look forward to travelling with you again to Dubai in March. Your call centre can be a bit slow but just try Qantas, Thai, Malaysian - unfortunately, they are worse. The four aircraft we travelled on were immaculate - probably new. I have already recommended you to my… Read Full Review

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Airasialove's Response to Errol Hansen's Review

Written on: 02/01/2010

Well, it is undoubtedly that everyone that has flown Air Asia only does this for reason of price.
<br/>It is uncomfortable, and it is unreliable, and customer service is indeed not existing - these are facts.
<br/>Everyone has a choice to pay for what he wants to get, but comfort or assigning 5 stars to an Air Asia flying experience, I doubt it. This comment must be paid for ... ;-)

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Roger Mustoe's Response to Errol Hansen's Review

Written on: 15/03/2010

I found this review not helpful because in my experience of flying with Air Asia (12 times in 3 years) it presents a totally inaccurate view of the airline and its service. Praising an ailine for the newness of it's planes is like buying a Totota with a sticky throttle pedal, looks fine but you do wonder if they've checked the speed sensors onboard their Airbus A330's as Air France apparently failed to. You may be comfortable with you life in the hands of a 19 year old, mini skirted, trolley dolly but when the thing crashes I'd prefer to be on board a Quantas plane with Quantas trained cabin crew any day. To suggest that it is unecessary to inform customers who have boked 10 months earlier that the flights that they booked have been re-timed causing them to miss the connection is absurd, equally I suggest that it is vitally necessary that announcements made on board the plane are audible which they were not on the occasion I flew with them from KL to Stansted. This company teaches nobody how to run an Airline rather it shows how it can pander to a small but unthinking section of the public who think of one thing only , the deeply discounted and often unobtainable headline price. This airline deserves to fail and as soon as there is a regime change in Malaysia it will. The aviation world does not need another Michael O'Leary.

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★★★★★

“We have just had 4 flights with Air Asia and were very...”

Written on: 20/08/2008 by judz46 (1 review written)

We have just had 4 flights with Air Asia and were very pleased with them...worth the extra money to book express boarding. Everyone queues up half an hour before but express boarders get in a different queue, board the plane before they let the rest go on...no seats are allocated, it's first in first served so can get a bit hectic. I also booked a hot meal online and it was delicious. Just allow for extra time if connecting to a international flight as they land at the LCCT (low cost carrier… Read Full Review

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★★★★★

“Overall, a good low cost airline.”

Written on: 23/01/2007 by naidus (1 review written)

Overall, a good low cost airline… Read Full Review

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★★★★★

“My son and I flew Air Asia from Kuala Lumpur to Penang...”

Written on: 17/01/2006 by Danc (27 reviews written)

My son and I flew Air Asia from Kuala Lumpur to Penang (45 mins). We paid £80 in total for the return flight which I thought was excellent value for money.

The outward flight to Penang was excellent. It was on time and the plane was clean. It was only half full so there was lots of space. Tea/coffee and sandwiches were very good value.

The return flight from Penang to Kuala Lumpur had a timing problem. I thought that we were leaving at 1pm but was told that the flight was not in fact leaving… Read Full Review

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