Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 22/03/2014 by egBurnham333 (1 review written)
Air Asia is a low budget airline in Asia. So the service and the product is pretty low as well. I booked several flights on air asia for my holidays,I was happy that I have booked them according to my availability. I would and will fly Air Asia again and would definitely recommend them, as they’re still one of the better low cost carriers in Asia… Read Full Review
Written on: 08/07/2013 by ldnchris (4 reviews written)
I’ve flown a lot with Air Asia over the past 12 months and on the whole they’ve been pretty good, with the exception of customer service - as they are next to impossible to get hold of by phone! After trying several numbers published for them on the internet I eventually got hold of them in Bangkok and they were able to assist with providing me with my booking reference (the usual email didn’t get sent to me for some reason) but it would have been better if getting the right number would… Read Full Review
Written on: 21/06/2013
I knew, going in, Air Asia was going to have other costs. I pre-paid for a seat in the quiet section and for my meals to be ready when I got on board. I was more than comfortable and, because most people don't want to pay the extra costs, I ended up with empty seats around me. The flights were extremely comfortable and, actually, quieter than the other flights because they've sectioned off a Quiet Area. It was amazing! It's true, you're going to have issues if your luggage is overweight… Read Full Review
Written on: 18/11/2011 by giramondo (6 reviews written)
Traveling up and down Asia could be expensive, even with low cost airlines. I used AirAsia several times and, honestly, I will do it again. Probably because I did not have a checked baggage (only a 6 kilos trolley) I did not have to pay any extra charge for that and I did not have problems with lost items... The flight was perfectly in time (I remember the first few times receiving sms just before the flight to inform me that the flight was postponed to the day after or cancelled or… Read Full Review
Written on: 03/09/2011 by mlynch0403 (1 review written)
I don't see why Air Asia gets such low ratings on here. It's a budget airline and well worth the price. I recently flew from Bangkok to Phuket and it cost me around 100 dollars for round trip. There are no free drinks or food but they do have them available for sale at cheaper than average prices. The main point that people are missing is that this is a BUDGET airline. The seats are relativity small but comfortable and the hostesses are friendly and helpful. They have a smaller luggage… Read Full Review
Written on: 12/12/2010
flight form phuket delayed for 3hrs all the rest of the flights on time, staff very polite. this airline is perfect for travel around Asia. Just booked london stanstead to kl onto padang return cost bery good will let you know what the long haul flight is like reading the reviews does concern me fingers crossed it will be ok saved over £250.00… Read Full Review
Written on: 11/12/2010 by ChrisKon (1 review written)
Took AirAsia from Singapore to Phuket and return yesterday. Summary of review below:
Flight was on time.
Staff casual and friendly.
Baggage received in good order.
Seat request was met.
Price was reasonable.
Like the AirAsia system and the concept of pay only what you need and not what you don't need.
Perfect Low Cost Airline.
By the way, I worked for both European and Asian Airlines for 13 years and I must say Kudos and well done to AirAsia and Team.
Going to Bali next year by AirAsia.
… Read Full Review
Written on: 29/10/2010
U.K. to Australia and Melb via K.L. to London travelled on many occasions it was excellent I am about to travel again this month Nov and looking forward to it though this time economy I have used them to fly to Vietnam and Thailand also and really good. The fares are so competitive you get what you pay for but on the whole V Good… Read Full Review
Written on: 14/09/2010
My Husband and I flew from Coolangatta to Kuala Lumpur and stayed 4 days and then KL to Ho Chi Minh return and then from KL over to Bali. We thought they were fantastic considering the fare we paid. The staff were lovely, all flights were on time - sure there is no entertainment however we saved a minimum $1000 compared to other airlines. Last year we flew to Vietnam with Cathay Pacific and arrived at Brisbane Airport at 10pm for our flight only to be told the flight was cancelled - the… Read Full Review
Written on: 06/07/2010
Booked my daughter and friend on Stansted-K.L. flight. Booking was easy, though I wouldn't say the flights were exactly cheap at £680 per ticket. However ,as we don't live too far from Stansted it made sense. When we got to the airport the check in was completely hassle free- no queues when we arrived 2 hours before take off ( they'd already checked in 150) - fantastic. I'd paid £5 to move friend next to my daughter when we checked in online, only to find the boarding passes were printed with… Read Full Review
Written on: 29/01/2010 by Cbglagmay (4 reviews written)
We flew from Kuala Lumpur to Singapore. Flight was delayed going out of Kuala Lumpur but was early landing in Singapore. Cabin crew and check-in crews were really friendly and very energetic. They are a budget airline but they acted very professional and very high class. The seats are leather upholstered seats which I like, but they seem a little bit small. Air Asia is worth your money! We only paid 17 USD for each ticket! It's ridiculous how our taxi fare to the airport was greatly more… Read Full Review
Written on: 25/07/2009
PER - KL - PER was on Airbus 330, the seats are essentially 3 inch foam, the back support does not recline but instead the bottom seat cushion moves forward by about 2 inches - do not expect a comfortable recline. Prior to departure they pack you in the plane 45-60 mins before departure time but do not turn the air-conditioning on till the plane departs, making it very uncomfortable in the heat and humidity especially in KL. You land on the tarmac and walk to the terminal which is… Read Full Review
Written on: 01/07/2009 by jg17 (1 review written)
I am surprised to see people had many issues with AirAsia. I flew through KL their hub, found them to be reliable and most helpful. Comfy seats, no delays… Read Full Review
Written on: 01/04/2009 by melajaca (1 review written)
Flew from Perth WA to KL in March 09 with Air Asia. Had a great flight with no problems at all . Staff were great. The flight left on time an arrived in KL 1/2 hour early so that was good.
We missed our conecting flight home to perth because we didnt allow enough time between flights (our mistake not the airline)
Cant complain cos the flight was so cheap.
We had to buy another ticket and sleep at the airport.
But we survived and are planning another trip in October with the family.(andmaking… Read Full Review
Written on: 03/06/2008 by n1cole (1 review written)
Just flew from Australia to KL return with Air Asia on a cheap airfare. After booking the flight I read some bad travel reviews and was concerned about flying. Given that Air Asia is a low cost airline we thought it was great. Both flights left on time,the second one even arrived early. Booking online was straight forward, you knew exactly what you were paying for. The service on board was great, check in was easy and relatively quick, the pre-booked meals were good. There was also a… Read Full Review
Written on: 28/03/2008 by golftraveller (4 reviews written)
Air Asia has excellent offers, reliable. Very competitive prices; Flew 16 times, always on time! Clean and well maintained airplanes. No bad points in my opinion… Read Full Review
Written on: 31/08/2007 by travelbug1970 (1 review written)
You can't do better from the West Coast to Asia. Booked online with Air Asia, and took a chance with seating... which worked out well, as we got 4 seats together… Read Full Review
Written on: 17/11/2005 by crocodilexp (4 reviews written)
Bangkok to Singapore (2.5 hour flight) for $50 return with Air Asia. For that price, I would have been happy to sit in the luggage hold. The flight was actually nice, with lots of smiles from the staff (they're Thai). The planes are a bit old but super clean, and always on time (I flew Air Asia on 4 occasions).
The only bad point is that there is no food. I know it is a no-frills airline, but some of their competitors (One-Two-Go) in the similar price range actually offer a free snack and a… Read Full Review