Air Asia Reviews

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★★☆☆☆
1.8 / 5
28% of users recommend this
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★★☆☆☆

“A wrong ticket. ”

Written on: 17/12/2013 by Roberto1234 (1 review written)

I wanted a ticket for January the 11, 2014 SUB-KL. But I bought a ticket 11th of January 2015. Maybe because my internet connection is very slow here in Indonesia. I immediately called the customer service in Australia (open 24 hours) To cancel the ticket but the woman could not do anything for me. However, they could change the date for 1.5 million Rupiah. She told me that the rates at the call center does not match with the rates on the Internet. Very unfriendly was the woman. Every question… Read Full Review

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Roberto1234's Response to Roberto1234's Review

Written on: 07/02/2014

I flew with Citilink and it was very good! Because I am tall (1.90) Citilink gave me an emergency exit, for free! Also the price included 20kg baggage. Standard! No extra payment like with Air Asia. Also the airporttax is including the price with Citilink.
I have booked my next flight with Citilink already.

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★★☆☆☆

“Cattle Truck”

Written on: 11/11/2012

My agent booked three flights using Air Asia without consulting me; felt like a cattle truck with no leg room and I am only 1m 70; the customer next to me was much taller and there was no room for his legs. On one flight, my wife and I were allocated different parts of the plane despite checking in together. At Kuala Lumpur, it is about a 10 minute walk to the terminal Cheap flights and cheap sevice; you pay for what you get but I prefer to pay more for comfort and will not use this airline ever… Read Full Review

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★★☆☆☆

“Terrible situation in baggage drop-off/check-in”

Written on: 07/01/2012 by A.K.Hait (1 review written)

I will not fly with Air Asia any more! In the past I have travelled with Air Asia many times and I was fully satisfied. However, my last two trips with Air Asia were horrible! The problem is with check- in facility. Since air Asia has introduced the web check-in facility the problem has started. My flight was on 26th Dec. to Chennai, booking no. L7K24J. I did web check-in and reached 2.5 hours earlier for baggage drop off. However, to our surprise the baggage drop off area was like fish… Read Full Review

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Guest's Response to A.K.Hait's Review

Written on: 16/04/2012

Same situation for me. Baggage drop off at BKK wasa fish market. I was so worried that I wuld miss my flight to Kolkatta, but somehow they managed to get everyone checked in. Does anyone know what happens if you are already web checked in and have only hand baggage. Can you go directly to the gate?

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★★☆☆☆

“I fly with this airline quite a lot because they are...”

Written on: 14/12/2010

I fly with this airline quite a lot because they are cheap, the hostesses are rude to say the least and it is definately like a cattle shed in the airplaine, if you can book correctly using their messed up website and arrive at your destination on time, i guess its ok. If you cannot book, you make a mistake, you loose your bags, you arrive late, watchout. They are hard wired to try and screw every last penny out of you, try going to the departure gate 5 minutes before closeure, the first thing… Read Full Review

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★★☆☆☆

“Overall flight was ok, they have made a couple of...”

Written on: 07/11/2010

Overall flight was ok, they have made a couple of changes to our flight to UK and back which cause lots of problem as all the changes either arrive really early hours of the day or not enough time to board the connecting flight so we have the extra cost of accomodations which amount to 3days and thats $300+ so if you get a real bargin then it ok otherwise pay a little more go with non budget airline. I have a second bad experience with them on another flight as this time I made a little error… Read Full Review

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★★☆☆☆

“I was denied access to a supervisor and was coerced to...”

Written on: 31/10/2009 by fanariba (1 review written)

I was denied access to a supervisor and was coerced to "change" an airline ticket when I just needed them to send me home. It is important to mention that this was a returning flight and therefore it was AirAsia Airlines to send me back to the originating country, which according to international law they are supposed to fulfill. It appears to me that this airline banks on the lack of knowledge of their customers' rights to impose its will and get money from the customers… Read Full Review

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★★☆☆☆

“Ground service extremely bad and in mess. Nobody...”

Written on: 20/10/2009

Ground service extremely bad and in mess. Nobody coordinating the work flow resemble poor management with poor leadership in operation. Poor work force quality makes me doubt if the air craft is checked properly for my flight, and are they really trying to make everyone can fly freely in the sky. Definitely not a wise choice for faint-hearted to keep mind in peace while experiencing the unknown impromptu flight delay with the anxious faces appeared on their crews. For hot tempered/fast-paved… Read Full Review

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★★★☆☆

“I will be flying with them again, main reason being...”

Written on: 25/11/2008

I will be flying with them again, main reason being that the other airlines are a complete rip off. They also have a very large list of destinations now. Connecting you from Australia to London now… Read Full Review

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★★★☆☆

“Overall, it's a good airline is you're looking for a...”

Written on: 14/11/2008

Overall, it's a good airline is you're looking for a bargain and can overlook the lack of comfort. However, if you want good service and don't want to spend 5 hours trying to contact the call centre....this is not the airline for you… Read Full Review

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★★★☆☆

“I feel it is better to pay slightly more and to fly...”

Written on: 04/09/2006 by Stuart Carroll (1 review written)

I feel it is better to pay slightly more and to fly with a better organised airline… Read Full Review

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