air asia cancelled my flight to bali.told me my case is closed .no refund.will never travel with them again.plus rubbish customer services too.

Beware! The baggage fees are more than double the ticket price.

I have flown with air asia 4 times..each time there has been a problem. This time sealed the deal for me. I am a hotelier and we have been dealing with them on corporate and group bookings. There is no way they are going to stuff our guests around like they have stuffed me around. I booked to take my wife and infant child on a long haul flight...I am a very very experienced flyer myself. The booking was for 2 adults and one infant. During the booking no seat allocation came up which I though was a little strange as I wanted a seat with bassinet. I phoned the company a few days later to find out about a bassinet seat. The woman says no seats left they were all booked prior to your booking. I asked why didnt a pop up come up and say so...she said no need...to which I replied I would have booked on another airline...she replied lucky for us we now have your booking...you will need to book another seat. I said I have already paid for an infant $85 dollars. This went on and on and she simply hung up saying she had other customers to deal with. I went through the same thing on their chat line with "lil" simply terminating the discussion. I went through the same thing then with their call centre who kept trying to sell me a (1) business class seat with a bassinet! their opinion was that I must understand that they have the right to sell me a seat regardless of the fact that it is not what I booked and paid for and that there is nothing I can do. Well there is something I can do and it starts here...this is a misrepresentation of the facts simply to get money out of someone. They can easily fix it by supplying a third seat and a bassinet. But No I must pay... they can easily fix the booking system ...but why when it cons money out of people. DONT FLY WITH THEM... choose another airline and do some research before you pay these guys anything...Scoot and Tiger are much better. I will be cementing my corporate deal with either of them and my group booking...100's of them..."good on ya" Air Asia your lack of care and little confidence trick will cost you tens of thousands every year.

I booked the flight last September between Singapore and Langkawi. I'm supposed to be on it on Friday. So today I go online to make sure the times on the itinerary are still the same. I put my booking number in, name etc. A message comes up 'no record of booking'. So I try and call them, their UK line is dead. I try to chat with them online. 72 minutes waiting time, and then the line is disconnected. What if I get to Singapore and there is no flight? I'm pulling my hair out here. A few years ago I had a flight cancelled with another Asian airline, who didn't bother to tell me. What am I supposed to do now?

My sister booked their kuala to adelaide last sept2014....dec 2 she received email that all flights from KL to Adelaide are cancelled starting jan 22.....from their email you need to choose if full refund or booked another flight from different destination...my sister choose full refund and sent the filling refund last dec 6.... When i went to Kl i ask the air asia office and they told me they will refund within 15-45 days...so waited until feb 2 nothin happen i called up Manila office coz my sister is from philippines just to follow up and they make a case file for the said flight..need to wait 24-48 hours ..nothing happen..then after 4 days i rang them and still nothing happen with the case and they told us to wait another 3-5 days...and when i ask what happen after 5 days nothing happen and they said wait again...i said almost 3 months waiting for the refund but when we pay for the ticket it was deducted right away from credit card...what a shameful company...we need to booked in another airlines using that money but when can we receievd OUR money

Short haul is ok, however long haul is horrendous! We booked to go from KL to SYD which was an 8 hour 10 min flight. We were shocked when we got in the air to find out you have to pay for a blanket! It was even worse that it was a nighttime flight! Also the so called entertainment was a tablet which only had a four hour battery life! No good for an 8 hour flight and you had to pay extra for that too! Food had to be ordered when booking, which we did but it was awful. The whole journey from taking off to landing was rubbish. Customer service was appalling! I just don't understand how an airline makes you pay for food, entertainment and a blanket for such a long journey?! Never again with this so called air line!

Air Asia cancelled our return flight 26 days before departure, without telling us. They did not tell us when we checked in to depart, or when we checked online for our return flight details. We received multiple marketing and promotion emails from Air Asia, so they had our correct email address. On the supposed morning of our departure, at the airport, we find out that Air Asia use a 3rd party to notify passengers of cancellations, which we obviously did not receive. Air Asia KNEW we had not received notice of cancellation because they called twice - but only after we were already on holiday in Indonesia and they expected to connect with us through the Australian number. Too little, too Late! They should have sent emails daily. They should have called on the 16th April, instead of depending on an email. We even tried to return early and contacted Air Asia to do so, and they redirected us to a website, another 3rd party, which would only allow us to return later, not earlier. So frustrating. We now have a 15 hour wait till the evening flight. And, all Air Asia can do is give us vouchers to McDonalds. And, supposedly put us up at a hotel for the day, but 3 hours, no wait 4 hours and counting we're waiting for the hotel bus ( they sent a hotel shuttle only 8 fitted on it -- the rest of us are waiting for it to come back: more waiting!) Worst Airline I've ever travelled on in 50 years. Never again.

Air Asia is a low budget airline in Asia. So the service and the product is pretty low as well. Two years ago I took a flight from Bangkok to Singapore. Their checkin counter would only let us check in the last minute, which is 30 minutes before departure. Think about it, if you were their 2 hours earlier, but you aren't able to check in. They would only let you check in 30 minutes before departure, no more no later. Then after you checked in you had 10 minutes exactly to run to the last terminal where the plane departed. It was both a long and frustrating run. When you boarded the flight attendance was of no help but that was not as bad as when you arrived in Singapore, your bags were transferred to another flight because they said you "Checked in late". On top of that, they told you to come back another day to pick up your own luggages, which was a two hour drive from your hotel, at your own expense. In conclusion, horrible service, horrible product, and horrible horrible flight.

I booked several flights on air asia for my holidays,I was happy that I have booked them according to my availability,my annual leave,however Air asia cancelled some of my flights due to operational reasons,now they are giving me other flight oprions that are contradicting to my schedule,they said I can have full refund through e form,but their e form was stratigically design not to have a submit button.so that your claim will be porfeited,you will give up trying and give up refunding,both their website and hotline are very tricky,hotline has distorted signal which is very unussual to happen in australia,if you call virgin australia,jet star or qantas hotline,you dont wait and do not get distorted line signal. To prove my claim,please see it for yourself,go to air asia e form,the form in the lower portion has submit button,which works if you want to make compliments,but once you click the refund on case category the submit button disappears. WARNING TO PUBLIC,DO NOT BOOK TO AIR ASIA NOT UNTIL YOU READ REVIEWS,AND CHECK OUT THEIR WEBSITE FIRST.if you want to donate your money and time with air asia then go for it,when your money are for charities.I AM JUST THINKING I HAVE GIVEN AIR ASIA SOME ALMS,FOR MY MONEY WILL NEVER COME BACK,I SHOULD HAVE LISTENED TO MANY FRIENDS WHO DISCOURAGED ME TO GO ON BUDGET AIRLINES. Check on Qantas before going to budget airlines,sometimes qantas and singapore airlines offers best low fare,with professional service and stress free booking and refund process. I hope this review will help many australians and other air asia victims to learn a lesson.

Passengers need to check luggage weight carefully before going to LCCT in Kuala Lumpur. People are being charged for overweight luggage at Counter S18 when in fact the scales are incorrect. We weighed our luggage at S14 which is open for checking. We had an allowance of 40kg. It weighed in at 46kg. After taking out a 5kg bag of rice and adjusting other items, we checked in at S18 for Hong Kong. It still weighed 45kg. When we told the officer that the scales were around 8% incorrect, she refused to believe us. "If the scale says 0 then it starts at 0!!" My husband was very frustrated that they were trying to charge us extra for baggage. As a last resort he stood on the luggage belts - his weight was 68.8kg on S14, and 73.7kg on S18. However, still no apology or review of the situation. Passengers are being charged unfairly for overweight baggage at Counter S18.

Call centre people are HOPELESS!!! 2 out of 3 flights got cancelled for the DECEMBER booking. It is very inconvenient and stressful especially if everything is no longer going according to the original plan. I would NEVER recommend AirAsia to anyone. You would end up paying for more.

Going back from hong kong, the check in clerk mess up our family luggage tagging ( since we have different bookings) and place all the luggage in my wife ticket. We were waiting for 2 hours in the departure gate and only during boarding did the clerk confronted us, thinking that all of the luggages belong only to 1 person, demanding us to pay for overweight charges. we argue that we did not went into excess have he allocated the luggage properly. 2 senior staff came and instead of listening to our explation was even quite rude in demanding payments. After awhile they realizes that it was her staff fault and eventually let us board. I am really dissappointed not only because of the embarrassing situation they put us through but they did not have the common decency to apologize sincerely.

We have booked for one way ticket from KL to SG. Departure 20 June at 2.40 p.m. No. of pax: 16 ppl. Booking no. bcvk4k and q6vy7c. We paid SGD569.41 for promo fares. We arrived airport and cleared all customs. We were at the gate T10 within boarding time and the staff refused to let us enter while the screen still shows boarding. A lady checked our ticket for almost 10 minutes (goodness! We could have been on the plane already) and said our luggage will be off loaded and we cannot board. While she was checking, the screen was still showing boarding. They rather hold up the flight to unload our luggage than to let us board which only takes less than 1 minute for us to walk to the air plane. This makes me wonder if our luggage was on board in the first place. I also wonder if we actually have seats on the plane or was it already sold off to someone else. If it was an overbooking situation, then please explain to us why. I know such things do happen when there is promotion and I have experienced it too. But it could be better managed than simply asking us to buy a new ticket!!!!!!!! A more senior staff came by the name of Oliver Stanley and said we have to collect our luggage and catch another flight because captain said “No” and we have to pay the flight differences. He wasn’t helping much either. We didn’t pay for any flight differences in the end as we were told to pay new tickets. We paid in additional RM5795 for the new flight as the service counter personnel said fare difference will be more expensive than buying new ticket. Service counter staff SUCKs big time. We asked to speak to managers and he told us everyone here are managers. Wow! What a great service he has rendered. He also said the senior management won’t be able to help us too even if we speak to them. Another WOW! Tired, hungry and dehydrated. The whole process from collecting baggage to service counter to sales ticket took more than 3 hours!!!! We have old folks and young children with us. And as for me, I missed an important contract signing meet scheduled at 6 p.m. Time was wasted and we are paying so much more now for a one way trip for NO REASON. We were there within the boarding time. Why can’t they let us board? Why do we have to suffer time loss and pay additional money? Is that how AA earn money? For your information, I was monitoring another 2 other flights to Singapore and there were still groups of passengers entering the gate 9 minutes to departure time. Gate was only opened at 20 minutes to departure time. We were there so much earlier than them and we were rejected. I don’t see a reason why we need to buy new tickets when we were all already there within boarding time and rejected by your staff groundlessly.

The flight attendant existence actually is not really required. why Airasia wanted to spend so much of "non existence" customer cabin service? Is it just for display? I am on my flight back from Taipei, and the we girlfriend and I was seated on different seats even we are checked in together. The crew don't care to help out on re-arrange. About the 1st class seat. They don't even serve any free flow beverage or even entertainment. The price you paid for 1st class is actually for the extra leg room and a set meal! Only in the 1st class you will see the average customer service near to other normal economy airlines. If you were to travel on this airline. expect the worst. bring your own snack, you own entertainment for long haul. The crew is non existence. They don't care. They are only there to sell overpriced stuffs and do head counts. AVOID AIRASIA, cheap airlines doesn't mean bad customer services!

No final call from AIR ASIA, Even you check in already, It won't wait you even 1 minute. I am frequent traveler for air asia, most of time the flight will delay.

Had not received the original e-ticket for a ticket I bought online by mail. Ask for a copy several time but receive NONE assistance from any of their customer service whether mail, twitter, Facebook and phone calls. I really discouraged anyone from flying in Air Asia. Better pay some additional dollars rather than having a nightmare flying with them.

Air Asia altered all three of my bookings,they make it as difficult as possible to re-book if the flights they alter are not any good for you. I would not recommend them to anyone.