Air Asia Reviews

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★☆☆☆☆

“Air Asia cancel flights without notifying passengers”

Written on: 14/05/2014 by 406Wade (1 review written)

Air Asia cancelled our return flight 26 days before departure, without telling us. They did not tell us when we checked in to depart, or when we checked online for our return flight details. We received multiple marketing and promotion emails from Air Asia, so they had our correct email address. On the supposed morning of our departure, at the airport, we find out that Air Asia use a 3rd party to notify passengers of cancellations, which we obviously did not receive. Air Asia KNEW we had… Read Full Review

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★☆☆☆☆

“Bad Service Air Asia”

Written on: 01/12/2013

Air Asia is a low budget airline in Asia. So the service and the product is pretty low as well. Two years ago I took a flight from Bangkok to Singapore. Their checkin counter would only let us check in the last minute, which is 30 minutes before departure. Think about it, if you were their 2 hours earlier, but you aren't able to check in. They would only let you check in 30 minutes before departure, no more no later. Then after you checked in you had 10 minutes exactly to run to the last… Read Full Review

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★☆☆☆☆

“corrupt airline”

Written on: 11/11/2013

I booked several flights on air asia for my holidays,I was happy that I have booked them according to my availability,my annual leave,however Air asia cancelled some of my flights due to operational reasons,now they are giving me other flight oprions that are contradicting to my schedule,they said I can have full refund through e form,but their e form was stratigically design not to have a submit button.so that your claim will be porfeited,you will give up trying and give up refunding,both… Read Full Review

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★☆☆☆☆

“Unfair Overcharging of Luggage”

Written on: 02/09/2013

Passengers need to check luggage weight carefully before going to LCCT in Kuala Lumpur. People are being charged for overweight luggage at Counter S18 when in fact the scales are incorrect. We weighed our luggage at S14 which is open for checking. We had an allowance of 40kg. It weighed in at 46kg. After taking out a 5kg bag of rice and adjusting other items, we checked in at S18 for Hong Kong. It still weighed 45kg. When we told the officer that the scales were around 8% incorrect, she… Read Full Review

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Timkkkkkkkkkkkkkkkkk's Comment

Written on: 16/09/2013

Unfair seating costs - just tried to do a web check in. Got given seats from Melbourne to KL. My wife and I are travelling with our 4 and 6 year olds and they didn't even put our kids with us. In fact we were all separated. I phoned and was told that is the system. There were plenty of seats together but we could change them if we wanted to pay. How ridiculous!!!

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★☆☆☆☆

“BUDGET AIRLINE = BUDGET SERVICE”

Written on: 25/07/2013

Call centre people are HOPELESS!!! 2 out of 3 flights got cancelled for the DECEMBER booking. It is very inconvenient and stressful especially if everything is no longer going according to the original plan. I would NEVER recommend AirAsia to anyone. You would end up paying for more… Read Full Review

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★☆☆☆☆

“Not worth the risk”

Written on: 20/07/2013 by jattgv (1 review written)

People say you get what you pay for. With Air Asia this is true and even worse. After arriving late for a connecting flight due to an Air Asia delay I was refused a boarding pass even though it was not yet 45 minutes prior to boarding,as advertised. After chaotic and rude encounters with Air Asia staff, I ended up having to purchase a much more expensive ticket for a later flight. Customer service was shocking, not replying to numerous emails for many weeks only to offer a deceitful and… Read Full Review

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★☆☆☆☆

“poor customer care”

Written on: 25/06/2013

Going back from hong kong, the check in clerk mess up our family luggage tagging ( since we have different bookings) and place all the luggage in my wife ticket. We were waiting for 2 hours in the departure gate and only during boarding did the clerk confronted us, thinking that all of the luggages belong only to 1 person, demanding us to pay for overweight charges. we argue that we did not went into excess have he allocated the luggage properly. 2 senior staff came and instead of… Read Full Review

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★☆☆☆☆

“We were bumped off the flight”

Written on: 21/06/2013

We have booked for one way ticket from KL to SG. Departure 20 June at 2.40 p.m. No. of pax: 16 ppl. Booking no. bcvk4k and q6vy7c. We paid SGD569.41 for promo fares. We arrived airport and cleared all customs. We were at the gate T10 within boarding time and the staff refused to let us enter while the screen still shows boarding. A lady checked our ticket for almost 10 minutes (goodness! We could have been on the plane already) and said our luggage will be off loaded and we cannot board. While… Read Full Review

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★☆☆☆☆

“There is none customer services”

Written on: 15/03/2013

The flight attendant existence actually is not really required. why Airasia wanted to spend so much of "non existence" customer cabin service? Is it just for display? I am on my flight back from Taipei, and the we girlfriend and I was seated on different seats even we are checked in together. The crew don't care to help out on re-arrange. About the 1st class seat. They don't even serve any free flow beverage or even entertainment. The price you paid for 1st class is actually for the extra… Read Full Review

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★☆☆☆☆

“I mIssed the flight ”

Written on: 13/03/2013

No final call from AIR ASIA, Even you check in already, It won't wait you even 1 minute. I am frequent traveler for air asia, most of time the flight will delay… Read Full Review

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★☆☆☆☆

“Sale? Sure!”

Written on: 12/03/2013 by Anonymous1968 (1 review written)

Air Asia offering return flights to Bali From Perth for $199. A joke. I looked only minutes after the deal was released (in the advertised time frame) and there were no flights for that price. This has happened several times and I am sick of this advertising ploy! Very BAD FORM… Read Full Review

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★☆☆☆☆

“Worst customer service EVER!”

Written on: 05/03/2013

Had not received the original e-ticket for a ticket I bought online by mail. Ask for a copy several time but receive NONE assistance from any of their customer service whether mail, twitter, Facebook and phone calls. I really discouraged anyone from flying in Air Asia. Better pay some additional dollars rather than having a nightmare flying with them… Read Full Review

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Yepyepyep's Comment

Written on: 18/03/2013

I agree, same thing here! I got only a message that my flight has been confrimed but not a second mail with my ticket. Nobody has contact me after my feedback. Hopefully I can use this confirmation as an e-ticket!

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★☆☆☆☆

“they alter bookings, then make it as difficult to rebook”

Written on: 28/02/2013

Air Asia altered all three of my bookings,they make it as difficult as possible to re-book if the flights they alter are not any good for you. I would not recommend them to anyone… Read Full Review

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★☆☆☆☆

“Non existant customer service”

Written on: 04/01/2013

OK, the flight got us from A-to-B, but everything else was just terrible. Air Asia have the most rude ground staff I've ever encountered in 35 years of flying around the world. I did follow up my complaints as soon as I returned by email (since that's the only way to complain), straight away I get an automated response saying I will get a reply in the next 5 days. Some 24 days I finally get a 'canned' response not even addressing by complaints - it just explained AirAsia company policy. You… Read Full Review

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★☆☆☆☆

“Even 70 min. before departure is too late. even for...”

Written on: 29/12/2012

System and Staff too disorganized! AirAsia staff misguides us! I missed a flight at KUL even though arrived at airport 70 minutes before departure, and even though domestic flight.Very uncomfortable and wasted one entire day of precious holidays. Never want to use AirAsia again! What happened: Our flight was 7:00AM from KUL to Kuala Terrenganu on Dec 29 2012. We arrived at the airport at 5:50AM, finished checking- in at 5:55AM by using self-checking-in service. This timing is not late at… Read Full Review

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Jattgv's Comment

Written on: 20/07/2013

I know how you feel. I was treated by Air Asia in a similar way. They make a mistake but take no responsibility and then lie to try and blame the customer. I hope more people will warn others not to fly Air Asia.

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★☆☆☆☆

“Air Asia is NOT for families with young children”

Written on: 10/12/2012

Penang to Bangkok. Very poor service from rude ground staff and cabin crew. Forced to join long queues for everything from check in to boarding while carrying sleeping children and hand luggage - even though we had purchased a 'hot seat' ticket with priority boarding! Air Asia is NOT for families with young children Never again, first and last flight with Air Asia for us… Read Full Review

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★☆☆☆☆

“Horrible unacceptable policy”

Written on: 19/11/2012

If you want to skip the refund for the unused ticket (mind you, 30 days prior to your visit). they WON'T refund it for you. Oh they will return a 3$ service fee. Should you feel like connecting the customer service - you might want to waste much more on international call holding for a whole 15 mins for someone to answer and tell that you WON'T get any refund. The site won't work and won't open properly. Smells like cheepster in here. I'm out… Read Full Review

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★☆☆☆☆

“Worst Air Airline. Avoid At All Cost ”

Written on: 16/11/2012

I traveled from Kuala Lumpur to another city in Malaysia. It was a disaster. The LCCT airport is a mess and disgrace. There were long and disorganised queues everywhere and folks could easily miss flights because of the poor management and communication. The place is poorly signposted and the staff is far from helpful. The tickets are not cheap. You get what you pay for. The ground staff are absolutely not polite. Air Asia is all about making profits without compassion and consideration to… Read Full Review

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Jattgv's Comment

Written on: 20/07/2013

Believe me you are not alone. What you describe is what I went through. On top of all the chaos and rudeness I also had to spend a lot of money to buy a new ticket for a missed connecting flight due to an Air Asia flight which was late. A senseless reply from customer service weeks and then months after my initial letter. I hope others will continue to warn people to stay away from Air Asia.

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★☆☆☆☆

“they planned to make you miss the flight”

Written on: 29/10/2012

Their announcement of flight boarding is unclear and many ppl miss the flight because of this. Moreover, their staffs are very rude when you missed it… Read Full Review

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★☆☆☆☆

“The short-hair and oldest stewardess in QZ8490 are...”

Written on: 12/10/2012 by vistauser (1 review written)

The short-hair and oldest stewardess in QZ8490 are very rude.I must say that this kind of behavior is unpardonable. It was an unpleasant surprise from such a reputed company.How unfortunately I experienced a very bad service! Will always avoid to take QZ8490 forever!… Read Full Review

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