Written on: 15/03/2013
The flight attendant existence actually is not really required. why Airasia wanted to spend so much of "non existence" customer cabin service? Is it just for display? I am on my flight back from Taipei, and the we girlfriend and I was seated on different seats even we are checked in together. The crew don't care to help out on re-arrange. About the 1st class seat. They don't even serve any free flow beverage or even entertainment. The price you paid for 1st class is actually for the extra... (read more)
Written on: 12/03/2013 by Anonymous1968
Air Asia offering return flights to Bali From Perth for $199. A joke. I looked only minutes after the deal was released (in the advertised time frame) and there were no flights for that price. This has happened several times and I am sick of this advertising ploy! Very BAD FORM (read more)
Written on: 05/03/2013
Had not received the original e-ticket for a ticket I bought online by mail. Ask for a copy several time but receive NONE assistance from any of their customer service whether mail, twitter, Facebook and phone calls. I really discouraged anyone from flying in Air Asia. Better pay some additional dollars rather than having a nightmare flying with them. (read more)
Written on: 28/02/2013
Air Asia altered all three of my bookings,they make it as difficult as possible to re-book if the flights they alter are not any good for you. I would not recommend them to anyone. (read more)
Written on: 04/01/2013
OK, the flight got us from A-to-B, but everything else was just terrible. Air Asia have the most rude ground staff I've ever encountered in 35 years of flying around the world. I did follow up my complaints as soon as I returned by email (since that's the only way to complain), straight away I get an automated response saying I will get a reply in the next 5 days. Some 24 days I finally get a 'canned' response not even addressing by complaints - it just explained AirAsia company policy. ... (read more)
Written on: 29/12/2012
System and Staff too disorganized! AirAsia staff misguides us! I missed a flight at KUL even though arrived at airport 70 minutes before departure, and even though domestic flight.Very uncomfortable and wasted one entire day of precious holidays. Never want to use AirAsia again! What happened: Our flight was 7:00AM from KUL to Kuala Terrenganu on Dec 29 2012. We arrived at the airport at 5:50AM, finished checking- in at 5:55AM by using self-checking-in service. This timing is not late at... (read more)
Written on: 10/12/2012
Penang to Bangkok. Very poor service from rude ground staff and cabin crew. Forced to join long queues for everything from check in to boarding while carrying sleeping children and hand luggage - even though we had purchased a 'hot seat' ticket with priority boarding! Air Asia is NOT for families with young children Never again, first and last flight with Air Asia for us. (read more)
Written on: 19/11/2012
If you want to skip the refund for the unused ticket (mind you, 30 days prior to your visit). they WON'T refund it for you. Oh they will return a 3$ service fee. Should you feel like connecting the customer service - you might want to waste much more on international call holding for a whole 15 mins for someone to answer and tell that you WON'T get any refund. The site won't work and won't open properly. Smells like cheepster in here. I'm out. (read more)
Written on: 16/11/2012
I traveled from Kuala Lumpur to another city in Malaysia. It was a disaster. The LCCT airport is a mess and disgrace. There were long and disorganised queues everywhere and folks could easily miss flights because of the poor management and communication. The place is poorly signposted and the staff is far from helpful. The tickets are not cheap. You get what you pay for. The ground staff are absolutely not polite. Air Asia is all about making profits without compassion and consideration to... (read more)
Written on: 11/11/2012
My agent booked three flights using Air Asia without consulting me; felt like a cattle truck with no leg room and I am only 1m 70; the customer next to me was much taller and there was no room for his legs. On one flight, my wife and I were allocated different parts of the plane despite checking in together. At Kuala Lumpur, it is about a 10 minute walk to the terminal Cheap flights and cheap sevice; you pay for what you get but I prefer to pay more for comfort and will not use this airline ever... (read more)
Written on: 12/10/2012 by vistauser (1 review written)
The short-hair and oldest stewardess in QZ8490 are very rude.I must say that this kind of behavior is unpardonable. It was an unpleasant surprise from such a reputed company.How unfortunately I experienced a very bad service! Will always avoid to take QZ8490 forever! (read more)
Written on: 09/07/2012 by charng
For some reason it feels like Air Asia design KLIA airport to be a tourist trap blatantly stealing money through inefficient systems. For Local connecting flight and international connecting flight you are required to go through immigration pickup your bags and recheck in and go through immigration and security all over again. This can takes anywhere between two hours to three hours. The boarding calls lasted a whole ten minutes from door open to door closed. And once the door is closed... (read more)
Written on: 14/06/2012
AirAsia SYD-KL and return April 2012 for my wife and I. New Sydney-KL service so we thought we'd try it out. Plane was new-ish, seats and legroom OK but sat on the tarmac for two hours while they replaced the nosewheel on our outward flight. Prepaid for meals and inflight entertainment but two of the four meals were not supplied and entertainment was delivered only after we nagged them and was then taken from us 2 hours before landing.Cabin crew refused to honour the meals, despite them... (read more)
Written on: 08/06/2012
Due to political instability, we were allowed to cancel our flight to bangkok, and were in theory allowed to rebook at a later time. We never got that far. 1. Terrible customer support. I could NEVER talk to a human despite miltiple calls. 2. Submitted online query for rebooking, received standard format email reply with instructions how to redeem flight - instructions refer to functions that DO NOT EXIST on the airasia website therefore it was impossible to do anything. I am very computer... (read more)
Written on: 07/06/2012
WORST AIRLINE EVER. Flight was booked, paid for online, through mastercard secure. Payment went through okay, and showed up as confirmed and paid, through both airasia's website and my credit card's website. 14 days later (the night before my flight), air asia decides the transaction was no good, cancels the ticket and says they have issued me a refund (which isn't even showing up on my account)!! It was the biggest pain trying to sort it out, at the airport, just hours before I have to... (read more)
Written on: 31/05/2012
AirAsia cancelled my flight from Phuket to London in September 2011 and promised to pay the money back. 8 (!) Monts later in May 2012 and after about 30 E-Mails and Telephones I finally got the money back. No Excuses, just Nothing. AirAsia is OK for short flights because they are cheap. The Service is very poor and the Prices they show first ar not true. (read more)
Written on: 15/05/2012
They claim to be cheap but that is not true and the service, even worst. Being a first time oversea traveller, many things on flight booking are not clear. Wanna call AirAsia ?! another rip off of RM1 p/min. Tweet them, no reply. E-form also no reply. I just want to add-in meal but their system shows error. So frustrated. Everything have trap, everything charged. Next time, I am going for MAS or Firefly. Price fairly higher but the service is excellent. Been to LCCT ? Its like warehouse... (read more)
Written on: 11/05/2012 by ajh3276 (1 review written)
was delayed with my wife 8 hours in Surabaya Indonesia, I contacted the travel insurance at Air Asia they said I need a letter confirming the delay from the head office, I sent an email straight away I got a confirmation which stated they will contact me in the next 5 days... its now over 20days and no response, i have sent a new email and have a new case number which means the whole procedure must start again... On top of all of that I can really not recommend Air Asia, the food sucks and... (read more)
Written on: 01/04/2012
It takes AirAsia X only a few seconds to suck in your money but it can take them months to return it. In Jan 2012, AirAsia X cancelled its flights between KL and Europe. After they mucked around and could not deliver me timely tickets for the promised transfer to MAS, I opted for a refund. This was meant to take no more than 14 days but I had to chase them up with many e-mails and six phone calls before I finally got my money back after one month. This is considered lucky compared to my... (read more)
Written on: 31/03/2012
I make a few bookings in May 2011, the bookings were confirmed but is not listed in "Manage My Booking" list right away. Those bookings only appear on 20 March 2012! And this situation had caused a scenario that I spent double for repeated bookings! I try to reach AirAsia customer care line, but it's no longer available. The only option I have is to chat with the customer care representative via Live chat on Ask AirAsia Website. After spending sometime express the problem to AirAsia... (read more)
Written on: 29/03/2012 by OZRoge
Hey, This is a very important tip while booking through Air Asia Web portal. I don't know how many people has faced this problem but its really pain. While booking my flight from Air Asia's web site I choose a particular flight but when I received my e-ticket its was a different flight number. I immediately call Air Asia's customer service number and told them the issue. The customer service said they cannot do anything and I have to email the Malaysian office for technical issues. I post... (read more)
Written on: 22/03/2012
This the worst air line, I ever tried. Bad service, Staff is not friendly, On the counter they argue for 500 gms overweight baggage. To go in or out the plane, you need to use stairs. Transit time in KL, there was only 2 counter and 1 xray machine so we have to wait 2 hours in queue with 2 children. No carry-on bag for infant. They do not have plain milk in the plane so you cannot even purchase milk for your infant, if needed (and you must need in 11 hour flight so please get formula milk... (read more)
Written on: 07/03/2012
My son used to enjoy the late night from from Singapore to Kuching - because he can take a flight back after his work on Friday and go back on Sunday night. He can come home regularly but since Air Asia change it to the earlier schedule, he cant come home as regularly because it is no point spending so much - just for less than 24 hours back home. I think many Kuchingites working in Singapore harbour this inconvenience. Air Asia has the bad habit of changing their schedule as they like... (read more)
Written on: 29/02/2012 by Spidermax
I booked months ago to travel in june from Paris to Kuala Lumpur. In january 2012 Airasia cancel all the flights from/to Europe. After this, is absoluty imposible contact with Airasia. No response to emails, anybody give me a answer in the callcenter , no chat. It a chaotic situation (read more)
Written on: 26/02/2012
AirAsia should charge their name to "Pick Pocket Airlines". This would represent a better description of what to expect. We flew with AirAsia on Feb.13, 2012 (Flight# FD3025) & Feb.19, 2012 (Flight# FD3024), BKK - HKT. Both Flights were up to one hour late. We have traveled around the world often, this is the 1st time use AirAsia and will be our LAST, lots hidden fees, their website is a mess when you try to pay your baggage fees upfront -- impossible, customer service at the airport is... (read more)
Written on: 16/01/2012 by Munsterx (1 review written)
I booked months ago to travel on 3rd April and was told on 12th January that Air Asia are witdrawing from the route on 1st April. Tried to contact them on their internet chat room today but after 4.5 hours I was redirected to a questionairre asking if I was satisfied with their sevice. No chance of getting through to them on the phone so apparently I just have to wait for them to contact me. Meanwhile I've no idea whether to book an alternative flight or whether they will organise a... (read more)
Written on: 14/01/2012
DO NOT GO ANYWHERE NEAR THIS AIRLINE, ABSOLUTELY SHOCKING CUSTOMER SERVICE AND IMPOSSIBLE TO GET HOLD OF. NO ENTERTAINMENT ON 90% OF LONG HAUL FLIGHTS, FOOD IS RUBBISH. I TRAVEL REGULARLY AND WILL NEVER USE THIS AIRLINE AGAIN AS LONG AS I LIVE. (read more)
Written on: 07/01/2012 by A.K.Hait
I will not fly with Air Asia any more! In the past I have travelled with Air Asia many times and I was fully satisfied. However, my last two trips with Air Asia were horrible! The problem is with check- in facility. Since air Asia has introduced the web check-in facility the problem has started. My flight was on 26th Dec. to Chennai, booking no. L7K24J. I did web check-in and reached 2.5 hours earlier for baggage drop off. However, to our surprise the baggage drop off area was like fish... (read more)
Written on: 01/01/2012 by jgca1 (1 review written)
Flight was delayed for over 4 hours. Meal/drink voucher provided in compensation was only 100 THB, barely enough even to buy a drink in the terminal. The gate kept being changed during the delay so we got some unexpected exercise moving from one end of the terminal to the other. Of course the flight was booked on Air Asia's tortuously incomprehensible website in the first place. All in all, life is too short to deal with an airline like this. Unless you have no choice, find another carrier.... (read more)
Written on: 18/11/2011 by giramondo (6 reviews written)
Traveling up and down Asia could be expensive, even with low cost airlines. I used AirAsia several times and, honestly, I will do it again. Probably because I did not have a checked baggage (only a 6 kilos trolley) I did not have to pay any extra charge for that and I did not have problems with lost items... The flight was perfectly in time (I remember the first few times receiving sms just before the flight to inform me that the flight was postponed to the day after or cancelled or... (read more)
Written on: 03/09/2011 by mlynch0403 (1 review written)
I don't see why Air Asia gets such low ratings on here. It's a budget airline and well worth the price. I recently flew from Bangkok to Phuket and it cost me around 100 dollars for round trip. There are no free drinks or food but they do have them available for sale at cheaper than average prices. The main point that people are missing is that this is a BUDGET airline. The seats are relativity small but comfortable and the hostesses are friendly and helpful. They have a smaller luggage... (read more)
Written on: 03/04/2011
Have just returned from just over 3 weeks in the Far East spent in 4 different countries. This was by far the worst flight we went on. We queued for about an hour to check in and were told when we got to the front that we were at the wrong desk. When we pointed out that we were in the one posted on the board we were told by the girl that she had no control about this but she did put us at the front of the correct queue. We would have made a big fuss if she hadn't! We don't eat chicken... (read more)
Written on: 04/01/2011 by ckscot (1 review written)
My actual flight was fine, more or less on time, reasonably comfortable, not too expensive. BUT I have a serious complaint. I paid for my flight using my Mastercard after the website declined my Amex card twice. Imagine my surprise to discover AirAsia billed me for the "declined" cards- three payments in total for one flight! If I hadn't been paying close attention to my credit card bills I might have missed it. It shouldn't be possible yet it happened. That was back in September.
So... (read more)
Written on: 14/12/2010
I fly with this airline quite a lot because they are cheap, the hostesses are rude to say the least and it is definately like a cattle shed in the airplaine, if you can book correctly using their messed up website and arrive at your destination on time, i guess its ok. If you cannot book, you make a mistake, you loose your bags, you arrive late, watchout. They are hard wired to try and screw every last penny out of you, try going to the departure gate 5 minutes before closeure, the first... (read more)
Written on: 12/12/2010
flight form phuket delayed for 3hrs all the rest of the flights on time, staff very polite. this airline is perfect for travel around Asia. Just booked london stanstead to kl onto padang return cost bery good will let you know what the long haul flight is like reading the reviews does concern me fingers crossed it will be ok saved over £250.00 (read more)
Written on: 11/12/2010 by ChrisKon (1 review written)
Took AirAsia from Singapore to Phuket and return yesterday. Summary of review below:
Flight was on time.
Staff casual and friendly.
Baggage received in good order.
Seat request was met.
Price was reasonable.
Like the AirAsia system and the concept of pay only what you need and not what you don't need.
Perfect Low Cost Airline.
By the way, I worked for both European and Asian Airlines for 13 years and I must say Kudos and well done to AirAsia and Team.
Going to Bali next year by AirAsia.
Written on: 26/11/2010
Used Air Asia for our holiday to Malaysia. Made the bookings online and had no issues. Picked our seats and paid for luggage allowance. We checked-in online and printed our own boarding cards. The return flights from Stansted to KL came to just under £400 each, well over £100 cheaper than any alternative. We also booked separately for the internal flights at around £50 each return. Decided not to pay for food or drinks. Check-in for all 4 flights was very quick and easy. The only flight that... (read more)
Written on: 18/11/2010
The worst airline I've ever used. cancelled the flight one-sidedly and doesn't compensate anything to you for the changes you have to make and times you need to wait in the KL airport.
I don't normally leave comments.. but this I wanted to let all people so that they will not suffer like me. With the little savings you make, you receive 10 times worth stress and frustration. Customer care team never cares about customers, but just repeat same words over and over.
Do not use this Airline.. as... (read more)
Written on: 16/11/2010 by myra fleming (1 review written)
Beware..........there website is a nightmare. It's impossible to select and it keeps throwing you out. If you change any details at all, despite looking as if they've changed may not have as you have to selct confirm so what you see on the screen might not be what you have actually selected....woeful...
It also asks you in so many different ways if you require add on's such insurance/choice of seating etc. it is designed to confuse so that you will make a mistake and select and pay for a... (read more)
Written on: 15/11/2010
I have made FOUR attempts and waited in queues lasting in total FIVE hours to try to get a refund for overcharged baggage (nearly $100). I spoke to someone FOUR days ago, who promised my issue would be escalated and I would get a return call from the refund department....I am still waiting. Today, after more waiting on line, when I spoke to a real, live person my relief was shortlived when the phone call was cut off. As I had given my phone number at the start of the conversation, I waited... (read more)
Written on: 14/11/2010
I was wondering after my last Air Asia flight, why they were awarded as the world's best budget airline in 2009 and 2010 already. In what terms can they be better then the European ones. I have had numerous flights on European budget and on the Air Asia too. Just cant imagine that their unkind, unfriendly customer service can fly them to the top. I can hardly bring up any trouble free encountering with the Air Asia from my memories. Probably I was just unlucky that almost all the time their... (read more)
Written on: 09/11/2010 by Philip Grobler (1 review written)
Air Asia has an unethical advertising policy where discounted or @free@ seats are offered online, however, when a seat is reserved the quoted price to be paid is the standard price. There is no SOLD OUT banner to prevent confusion. Their phone service can only be described as utterly pathetic and frustrating. Don't even try to use it, you will need a psychologist afterwards. I changed my travel date and had to cough up a whopping 1800 baht - which made the final ticket price way above other... (read more)
Written on: 07/11/2010
Overall flight was ok, they have made a couple of changes to our flight to UK and back which cause lots of problem as all the changes either arrive really early hours of the day or not enough time to board the connecting flight so we have the extra cost of accomodations which amount to 3days and thats $300+ so if you get a real bargin then it ok otherwise pay a little more go with non budget airline. I have a second bad experience with them on another flight as this time I made a little... (read more)
Written on: 04/11/2010 by halboy10 (9 reviews written)
You can save quite a bit of money by travelling with these guys because everything is removed so you have to buy in back in terms of comfort or entertainment!
Don't get me wrong, they work excellent as cheap jaunt around asia once there, but take BIG more famous jet company to get to KL first.As 15 hours stuck in that cabin is only for the young fit person who can rough anything (I used to be). (read more)
Written on: 29/10/2010
U.K. to Australia and Melb via K.L. to London travelled on many occasions it was excellent I am about to travel again this month Nov and looking forward to it though this time economy I have used them to fly to Vietnam and Thailand also and really good. The fares are so competitive you get what you pay for but on the whole V Good. (read more)
Written on: 28/10/2010
After reading multiple and mixed reviews prior to booking with AirAsia for the first time, I was a little hesitant in flying with them but having just taken 4 of their flights in 9 days, I would highly recommend them to anyone. As they are a budget airline, you are obviously going to get what you paid for so sometimes I feel that people's expectations are a little over the top.
In regards to check in procedure- there were absolutely no problems. We had pre-printed our boarding passes so... (read more)
Written on: 21/10/2010
I have flown several times from Melb to KL return over the last 2 years with discount airfares...unbelievable value... paying $AUS250 to $350 RETURN! . The flights have always been on time, planes clean, my only concern is that the staff seem to be a little indifferent to safety issues. For instance on my last flight back to Melb in Feb 2010, the fellow next to me had a large parcel on his lap as we were preparing to take off and had his seat belt undone, which was not noticed by various... (read more)